Name: Tuan Chau Resort Halong
Address: Tuan Chau, Ha Long, 200000, VN

6/10

Pleasant

14 Nov 2025

Georgina

The hotel itself is very clean and modern inside however we arrived at 9:30pm and were told the restaurant closed at 10pm. We checked in and went upstairs to the restaurant at 9:35pm and were told we were too late and there was no food, there is no food around the property so that was a bit unfortunate. As we had messaged ahead multiple times informing reception the time we were arriving it would have been kind to have left something for guests to have on arrival, even a banana…
Be warned the ‘Pine Hill’ rooms are up lots of steps with no lift, the security did help carry the bag without any complaints and he was extremely helpful but it would be hard without help.
Check out is a nightmare as they have to send someone to check your room and ensure you haven’t ‘stolen’ anything, they tried to take 1m VND on check in as a deposit but I had read reviews that they charge for silly things such as shampoo on towels so refused and offered credit card which they didn’t want - doubtful you’d get your full deposit back so be cautious.

It is very convenient if you’re arriving for a night before your HaLong Bay cruise which we were and the Grabs are super quick to arrive and take you to the port.

There isn’t much they would have to do to up the standard of this hotel and improve their ratings, it’s a shame as the hotel itself is lovely inside and its pool area looks beautiful.

Leisure Family

2/10

Poor

13 May 2025

Chris

Worst place we have stayed in years.

Firstly Tuan Chau island is an unfinished wasteland. 98% of people have the right idea, arrive by coach take a cruise and leave again by coach as soon as theyre off the boat.

Theres no public restaurants, everywhere is damaged or half finished the theme park on the island looks like a Walking Dead set.

As for this hotel, the private beach is across a road and any anyone can use it, there are no open rwstaurants at the hotel only a breakfast room, the loinge is an empty (no furniture) undecorated room, the bar doesnt exist, there is nowhere in the day tome or evening to get food or even a bottle of water. There is another pool being built adjacent to the existing all of the current pool is covered in dust and dirt and workers are drilling and cutting from 0700 each day. You have to walk through this building site to get to the beach (which isnt worth going to, has no beds or chairs ahd the couple of shack bars alongnthere are run down or abandoned.

Friends_and_family Family

10/10

Exceptional

08 Jan 2025

Michael

The staff is exceptionally kind and always willing to assist, including the security team, who were very helpful. It was a truly delightful experience. While there is some ongoing construction, I look forward to seeing the improvements once it's completed!

Business_and_leisure Self

10/10

Exceptional

07 Jan 2025

Emma

The staff, including the security team, were so kind and always ready to help, which made my stay really enjoyable. Even though there’s some construction going on, I can’t wait to see how everything turns out once it’s done!

Leisure Friends

2/10

Poor

18 Aug 2024

Debbra

This property only catered for the local or asian market, absolutely not the western market

Leisure Self

10/10

Exceptional

16 Aug 2024

Aiko

The resort has a peaceful, cool atmosphere that's perfect for relaxing.
The rooms are new and spotless, which made my stay very comfortable.
What I loved most was waking up and just taking a few steps to the beach for some sunbathing. It's incredibly convenient!

Leisure Family_with_children

10/10

Exceptional

16 Aug 2024

Jung

Beautiful, comfortable stay in secluded private area. The rooms were clean, there was a great air con, the beach side villa rooms had a view of the archipelago through the palm trees, dinner was reasonably priced for a resort, poolside towel provision, porter service, lovely stroll along the beach with beach bars with a great vibe. Breakfast had decent options with a chef to make omelettes.

We were able to check in early even though we didn’t prearrange with no fuss at all. Friendly staff.

Leisure Family

10/10

Exceptional

14 Aug 2024

David

Everything is very good and high quality!

Leisure Self

10/10

Exceptional

13 Aug 2024

Emma

Quiet rooms with fresh air and greenery all around
The beach is clean and beautiful
The staff are friendly and enthusiastic, even though we had some difficulty communicating

Leisure Self

6/10

Pleasant

07 Aug 2024

Ramalingam

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Leisure Family

6/10

Pleasant

03 Jun 2024

Emma

If this is your first time visiting Viet Nam, please read:
As our first time in Viet Nam, we did not know what to expect. We saw Tuan Chau and thought a beach front resort would be really fun.
That being said, Tuan Chau island itself is very limited. There is few dining options, few shopping areas, and overall it doesn’t encapsulate the culture as well as we would have expected.
The hotel itself was very nice, the rooms were spacious and clean, the pool was very nice - the beach however is not the cleanest, the water is dirty, and I would not recommend this resort for a “beach” vacation. That being said the hotels proximity to the Marina made for an easy transfer for our boat tour.
I’ve seen some reviews saying the staff didn’t speak English well; we managed well enough with basic phrases and google translate. The staff was very kind and accommodating to the best of their ability. If you are expecting everyone to know English in a foreign country…. I think you have some personal reflection to do before traveling.
Overall, the hotel was nice, but as my first time in Viet Nam I would not recommend staying here. I definitely want to go back and actually stay in Hanoi. But our boat tour through Ha Long bay was a MUST! Definitely make sure to do a boat through Ha Long Bay. And if this isn’t your first time in Viet Nam, you’ve already experienced the culture, and you’re just looking for a nice hotel with a pool and a good view, this is a great choice.

Leisure Friends

10/10

Exceptional

03 Jul 2023

kashish

The location of property is excellent. Just next to the beach.
The place has less staff so everything takes long time.
They should also get more vegetarian food options.

10/10

Exceptional

02 Feb 2023

Cameron

Beautiful property, we are here during the off season while most places on the island are closed, the grounds are beautifully manicured, the building is gorgeous!

Leisure Partner

4/10

Poor

22 Jun 2020

Ani

Bad

Terrible damp deserted bedbugs

Partner

6/10

Pleasant

21 Feb 2020

Kyia

Meh..

A/C didn’t work. Tub had all these great features...that didn’t work. Only one shower door. Bathroom not that clean.

Partner

8/10

Excellent

01 Jan 2020

Verified traveler

Lackluster

A little outdated place with very friendly staff. The room was big, but could use a touchup to bring it back to its full potential. The location is great as it's a quick walk to the beach and pier.

Friends

8/10

Excellent

25 Mar 2019

Verified traveler

Once a very nice hotel is going through some improvement work and excavators were working through the day. Staff is friendly. Initially we were charged extra but once the booking came through the next day we were refunded with apology.

Family

8/10

Excellent

28 Sep 2018

Adrian

Great beach and views.

A nice hotel with a great beach location. Maintenance is slacking nd the local area holds very little to do. Good for the beach, views over the bay and Bay tours.

Partner

8/10

Excellent

20 May 2018

Verified traveler

Very nice hotel with great view
The food is a bit difficult for the western tourist

8/10

Excellent

12 Jun 2017

Le Toan

Good location, will comeback

Hotel have a good location. Need to improve other service tools