Zasgo Hotel

Indonesia , Labuan Bajo
Labuan Bajo, Jalan Soekarno Hatta, 8
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50 reviews shown

10/10

Exceptional

29 Mar 2026

WENDELL

View is incredible rooftop dining. Infinity pool the same. Best hotel we stayed in and cheap,cheap, cheap. Fabulous breakfast buffet but truly appreciate reception staff who made multiple calls, texts and follow ups for a trip screw up. Truly caring and went above and beyond a boat tour that was mishandled by tour agency. It had nothing to do with them but we asked their help and they fixed it. Eternally grateful

Partner

10/10

Exceptional

30 Dec 2025

Rachel

Hotel staff were very friendly and super helpful. Room and hotel were very clean and the lunch we had at the pool was delicious!

Friends_and_family Friends

8/10

Excellent

29 Dec 2025

Carrine

Staff all are very friendly and helpful.

8/10

Excellent

13 Dec 2025

Qing

Clean room, very helpful staff

Friends_and_family Family

10/10

Exceptional

23 Nov 2025

LEANNE

Fantastic stay at the Zasgo Hotel. Enjoyed 2 nights in a comfortable clean room with a delicious breakfast and wonderful pool. Hotel arranged airport transfer and the driver was waiting upon our arrival. Check in and check-out was smooth and all staff went out of their way to make sure our stay was excellent. Very friendly and always greeted us with a smile. I would highly recommend staying at the Zasgo Hotel

8/10

Excellent

25 Sep 2025

kristopher

AC was top notch. We woke up to a frigid environment which is what we like. Rooms was nice and clean. Hotel was nice and clean.

The pool/restaurant/bar was great but the staff wasn’t super helpful. We were seated for a while and ended up going up to the bar to order several times. Not a deal breaker though.

Leisure Friends

4/10

Poor

07 Sep 2025

Dilip

Not 4 star hotel, Luke warm water in shower & timer fixed for 20 minutes. Not flexible in changing like with like room booked despite above problems, water dripping from aircon, wet my suitcase & hand luggage.
Overall not good value

Leisure Family

8/10

Excellent

06 Sep 2025

Fanny

Stunning view and good breakfast from the rooftop

Leisure Family

10/10

Exceptional

03 Jul 2025

Francis

Visiting Labuan Bajo to do the tour of Komodo Island, the hotel is convenient and very comfortable. The staff are very helpful, the rooms are very clean and modern (many have views of the harbor), and there is a market on the ground floor for any of your last minute needs.

Leisure Friends

8/10

Excellent

03 May 2025

Pamela

The hotel is really nice… the swimming pool is the best part. Excellent view and the bar right in there. The room was spacious and from previous reviews we thought the bathroom would be small, but not at all.
The only 2 bad things are the internet that drops every 2 minutes and the menu options are very poor. And the food is not really good and expensive for what it is, we even got upset stomach after eating.

Leisure Friends

10/10

Exceptional

26 Apr 2025

Anthony

Nice staff great service

The staff at the hotel were very nice. In room massages are available and very competitively priced. There is a supermarket on the ground floor which is well stocked.

Partner

10/10

Exceptional

24 Apr 2025

OLGA

Great and convenient location for the hotel. Rooms are simple but comfortable. Very friendly staff, specially Aldo who was our driver to pick us up at the airport and check us in.
It also has supermarket and pharmacy. Breakfast is another great feature.

Leisure Friends

10/10

Exceptional

19 Apr 2025

Barbara

I liked that we had an interior room and could not hear 0430 prayers. The pool took our breath away. Food at the pool was good. At breakfast they should pay more attention to when items are gone. I left some trays open on a few different days so they could see they were empty and they just closed them.

8/10

Excellent

10 Apr 2025

Henricus

Hotel location is good, and room is clean with complete amenities. I enjoyed the breakfast and also the supermarket at the basement which has a complete selection.

Leisure Partner

4/10

Poor

09 Apr 2025

Carlos Eduardo

Below expectation

Thw Hotel is disappointing, there were few points deserves a comment. Internet doesnt work, I stayed two nights: first before the island boat tour and onother night after. Two different rooms on different floors, neither I had internet connection. Hot water wasn't available also and the bathroom very small. The small room doesn’t have windows, but lots of mosquitos and no eletronic repelent. Breakfast place has an amazing view, but omelet station doesn't take note, therefore, very unorganized and difficult to get your order.

Partner

10/10

Exceptional

14 Mar 2025

Tee Toy

Quality and affordable

Leisure Friends

10/10

Exceptional

18 Feb 2025

Eric

The view of the harbor is spectacular. The staff speaks English fairly well. The service was grand.

Leisure Family

2/10

Poor

19 Dec 2024

Amanda

Worst hotel and service I’ve ever had

Check-in:
Basically gave me my room key and no discussion about meals, amenities or anything about the hotel. They had a sign for a welcome drink, did not receive that.

Hotel:
The hotel is in poor condition, dirty, the pool is rough, the odor is of cigarette smoke permanently imbedded in every corner.

Room:
My room looked similar to the photos online but just decrepit. My bed sheets were COVERED IN BLACK HAIRS and debris. It was absolutely disgusting. There was something every couple of inches. I don’t think they washed them and left them on there from the last guest. I asked for a new sheet so that I could sleep in the sheet like a sleeping bag and I wore long sleeved shirt and pants so none of my skin was touching anything. I slept on a towel for my head, hope that was clean.

I reserved their shuttle to the airport for 75,000 and they refused to let me go on it until they checked my room to see if they needed to charge me for anything. They sent housekeeping up there and I was shown a photo of a towel with a lipstick smudge on it. They said we have to charge you. i asked how much and they just made up an arbitrary amount of 50,000. Now the only reason I paid is because I didn’t have time to argue because I needed to get to the airport. But this is about principle, you don’t provide me with clean sheets but you expect me to pay for a dirty towel?

This place is petty, dirty, terrible customer service. DON’T RECOMMEND

Leisure Self

8/10

Excellent

19 Dec 2024

Seung

The hotel is very good for the pruce point. Very cheap, friendly and helpful staff, great breakfast.

10/10

Exceptional

07 Dec 2024

Sukhbinder

The staff are the best part of this hotel. So keen to help with anything.

Leisure Family

6/10

Pleasant

07 Oct 2024

Helen

The place was clean enough, but it was an old building. They must have a problem with their toilets or sewer, the room smellled like sewer the whole time. Nasty! There was only one chair in the room and none on the balcony, so you could not sit on balcony. View was great. Close to downtown. Pool/pool bar was nice. Breakfast was buffet and had large selection. We reserved a car ride for 640am with the front desk. When we went down, the guy said the car service didn’t start until 7am. Not sure why they didn’t tell us that when we reserved the car the night before. The front desk guy was rude. We had to be at our dive place at 7am. He said we could wait until 7am for the car. I said we could not and asked what other options we had. He said he could try to call us an outside taxi. He did that and we were able to get to the dive shop just in time for our trip. Overall, okay for the price since it was inexpensive, but I would not stay there again.

Leisure Partner

4/10

Poor

01 Oct 2024

Julie

In general, everything is fine. Close to the airport. Has a market in the basement which is convenient. Pool and breakfast good. However, I did not appreciate being harassed for a hair dryer! There weren’t any hair dryer in my room. I called the front desk but nobody came so i took matters into my own hands and asked the housekeeper that was cleaning the rooms on the floor for a hair dryer which she kindly lended. However, in the evening the front desk called to get the dryer back. I told them i was there for 3nights and i needed the hair dryer and i was willing to give it back if they were going to provide me with another one so in the end they let me keep it. Then, the day before i check out they called me at 3pm. They were surprised i was in my room and sounded almost disappointed … they asked for something i could not understand and said it was ok and hung up. Then called again at 10pm to get the hair dryer!!! Now, i understand they wanted. They wanted to check if i was in the room to take the hair dryer back! First of all, the hotel should have hair dryers for all rooms. Second, it is not professional to harass a client for a hair dryer when you should be able to provide it for everyone. They could have waited until i checked-out to take it back and not call so often and late at 10pm. The service in general was fine but the handling of this situation is very poor.

Leisure Self

6/10

Pleasant

29 Sep 2024

Uzair

Very basic. Reception barely understood what we were asking and one was passive aggressive at one point.

This is fine to stay for a short time and not being in the hotel.

Leisure Partner

10/10

Exceptional

24 Sep 2024

susan

Excellent customer service at reception and at the pool bar

Leisure Family

6/10

Pleasant

22 Sep 2024

Ben

This hotel was everything we needed.

We were contacted prior to arrival regarding whether we needed transport from the airport which was good. However, when we arrived at, there was no one there to pick us up. We contacted the hotel who told us there was someone already there, but we had waited for nearly 20 minutes and no one turned up so we got a taxi which was far easier and cheaper.

Generally, staff were friendly and helped where they could, such as providing a breakfast box in the morning since we left very early for a tour.

The rooms were very spacious, but the air con was pretty weak meaning it was still relatively warm in the rooms. The fridge was also not on when we arrived, which would have helped for water.

The hotel did have a restaurant with a stunning view and a pool with a lovely bar looking out to the harbour. However, this got fully very quickly due do it not offering much seating compared to the number of rooms.

Leisure Partner

10/10

Exceptional

16 Sep 2024

Mark

Great stay at zasgoboth before leaving and return from kamodo island boat trip. Staff very friendly and helpful. Close to airport and centre of bajo. Pool area and view amazing. Risky and staff at pool very friendly. Defibately recommend

Friends_and_family Family

6/10

Pleasant

07 Sep 2024

nathan

The room and bathroom itself was nice however quite dark.
Shower was really good when it was hot but temperamental - hot water must be on limit so varies when it comes
There were ants everywhere - on the floor some but most on the counter table in bedroom so wouldn't recommend leaving any food or drink out.
No welcome drinks as stated in booking confirmation - we asked about it and they said it wasn't made so will give the next day but they never did.
Not the hotels fault but the guests staying here can be really really loud - had to call security at 1.30am on one night to tell them to shut up.

The pool view for sunset is incredible - they give towels, the water is clean. I would still book at this hotel again in future as for the price it was still nice

Partner

8/10

Excellent

25 Aug 2024

Budianto

Good bed, clean and functional. It will be good if hair-dryer is included, had to call for one and return within an hour. Only stayed for one night and 3rd floor rooms have windows but no view. Not far from main Jl Soekarno Hatta shopping strip. Overall good stay
Thanks

Partner

8/10

Excellent

25 Aug 2024

Loic

Very simple but has all you need for a short stay in Labuan Bajo. Only complain is that you are not allowed to take the pool towels for your day trip to Komodo Island. Other than that it is great, staff is friendly and rooms are clean.

Leisure

10/10

Exceptional

04 Aug 2024

Kariana

Awesome stay

Amazing stay again as we loved it so much the first time we had to return. Great rooftop pool area to watch the sunset and just hang out. Breakfast great. Rooms comfortable and staff friendly. By far the cleanest place I’ve stayed in Indonesia, not a bug in sight!!

Friends_and_family Friends

10/10

Exceptional

25 Jul 2024

Verified traveler

Didn’t even blink an eye when I checked in two hours early. It is an immaculate no frills hotel. Great value for money

10/10

Exceptional

22 Jul 2024

SYECH

Best location

Nice and friendly staff, Cakrawala Suite recommended

Friends_and_family Family

10/10

Exceptional

13 Jul 2024

Laura

Great for travel with kids. Multiple dining options on site, gorgeous pool, amazing views, grocery store and arcade downstairs. Very, very clean. Good sized rooms. Amazing staff…especially Theresia, she was kind and very helpful.

Leisure Family

8/10

Excellent

10 Jul 2024

Verified traveler

Generally not bad, but also very bare bones -

Generally good service, but some communication issues. Bare bones rooms; very basic breakfast. Good location to main street. Very convenient for last minute food shopping.

Friends_and_family Family

10/10

Exceptional

10 Jul 2024

Julie

We stayed in the triple room that overlooked the pool. We had an amazing view of the sunset each day. We were able to walk to find dinner. They had a really good market in their basement for snacks and whatnot. The pool was great. The staff was very kind and helpful.

Leisure Family

10/10

Exceptional

15 May 2024

TERRY

VERY CLEAN AND VERY REASONABLY PRICED.VERY FRIENDLY STAFF.

Leisure Self

10/10

Exceptional

13 May 2024

TERRY

FANTASTIC HOTEL AT A REALLY GOOD PRICE. PROBABLY THE BEST ONE.

Leisure Self

10/10

Exceptional

25 Feb 2024

Nahman

clean, great service, great view and centrally located with all that a tourist need for a few days stay

Leisure Partner

10/10

Exceptional

24 Feb 2024

Nahman

We really like the stay. The place is very well maintained, with wonderful rooms and amazing view

Partner

10/10

Exceptional

06 Jan 2026

HARUHIKO

全て素晴らしい。
施設の隣にスーパーマーケットあり。
必要なものは買えます。

Friends_and_family Family

10/10

Exceptional

07 Dec 2025

Sophie

La piscine avec vue sur la baie, le personnel vraiment gentil et disponible

Partner

8/10

Excellent

01 Nov 2025

Kim

Das Hotel ist super gelegen, wenn man ein paar Tage im Hauptort verbringen will und von dort aus Ausflüge machen möchte oder tauchen gehen will. Gleich unterhalb des Hotels befindet sich ein Einkaufsladen.

Leisure Partner

10/10

Exceptional

15 Oct 2025

Alexander

Alles tipptopp.

Friends_and_family Family

6/10

Pleasant

04 Oct 2025

Mathias

Breakfast was quite boring.
Lots of noise coming from the hallway, through the door.

Self

10/10

Exceptional

01 Oct 2025

Malte

Sehr schöne Zimmer | Optimale Lage | Super Pool mit traumhafter Aussicht über Labuan Bajo | Sehr nettes Personal

Leisure Partner

10/10

Exceptional

28 Sep 2025

roberto

Camera spaziosa con vista spettacolare sulla baia

Leisure

6/10

Pleasant

28 Sep 2025

Mathias

Room was very clean and nice.
Staff were very welcoming and friendly. Especially cleaning staff went out of their way to give a great experience

Self

10/10

Exceptional

22 Sep 2025

Malte

Alles soweit sehr gut!

Leisure Partner

6/10

Pleasant

13 Sep 2025

Felipe

Completely overrated

It’s not worth the money. The bathroom and especially the shower were full of mold. The service was good but the personnel are instructed to tell us all the fines we would get if we didn’t follow the rules while checking in. Not quite a “warm welcome”.

Partner

10/10

Exceptional

11 Sep 2025

JOSEFA MARIA

Excelente para relajarse

La atención y amabilidad del personal, especialmente a Rosi y Fhaim que tenían nuestra habitación impecable. La habitación muy amplia y con una cama comodísima, y las vistas desde el balcón a la bahía de Labuan un espectáculo. El desayuno, tanto para llevar como para tomar en el hotel muy bueno y abundante. Hay un súper en el propio hotel con muy buenos precios y donde puedes adquirir de todo, la gente local también compra en él.
Tiene una piscina con pool bar y música abierta hasta las 10 p.m. con vistas a la bahía 😍

Friends_and_family Family