Name: The Zen Wellness Resort
Address: Gazirat Bahrif, New Aswan, Aswan, 1252062, EG

8/10

Excellent

05 Jun 2026

Phillip

The hotel is outside Aswan in New Aswan (about 20 minutes drive) so is very remote. It's a gorgeous location overlooking the Nile with the pools all facing that way.

There are two gyms, one tiny one in the hotel itself and the other one where they need to drive you 10 minutes to the spa. We didn't realise that as it was a shame as the impression given was it was on site, but the drive meant it wasn't convenient and we couldn't use it based on the timings of our activities.

Staff at breakfast were very friendly but the selection was fairly limited.

Family

10/10

Exceptional

01 Jun 2026

Richard

This is a beautiful destination Spa, great amenities is a very tranquil setting.
Stunning landscaping.
Large rooms with communal space.

Family_with_children

10/10

Exceptional

06 May 2026

INDERVEER

Very nice, clean, relaxing
Large complex
Good facilities and nice staff
Good food
Recommend

Family

10/10

Exceptional

10 Apr 2026

Tian

Very nice hotel in new Aswan, we enjoyed the swimming pool and surrounding area very much.

Family_with_children

10/10

Exceptional

15 Mar 2026

Jacob

Amazing resort! We really enjoyed the amenities. Great food, great people, amazing gym along the Nile river.

Over all hospitality is amazing. Thank you to the resort staff.

Partner

6/10

Pleasant

12 Mar 2026

Aljosa

Decent room, spectacular property, average staff, below par amenities and food offerings. Very keen to upsell and charge extra.

Friends

6/10

Pleasant

31 Dec 2025

Samuel

We had to change rooms twice in a two-night stay at this hotel due to having difficulty to sleep around noisy neighbors around us. We are disappointed with the manner in which the male managers handled our situation and treated us. At checkout they were short and unfriendly, not even inquiring about the rest of our stay with them. No goodbyes, no thanks. We would not recommend this place to travelers no matter how nice the pictures look at the different booking websites. The female staff were kind and friendly we must say.

Friends_and_family Family

2/10

Poor

29 Dec 2025

Mahendra

This is really one room inside the villa which is shared with others. Restaurant is 5 minutes in car and you need to wait for shared car back and forth. Gym is also 5 minutes in cab and I had to wait for 20 minutes for the car. There is no public cab service or other restaurants near this place, we can only use hotel car and hotel restaurant. The hotel restaurant have really 5 main meals and most of them sucks, there is no other choice. I wanted a coke and the restaurant serve coke and no other place to buy. I ran out of the two small water bottles and I need to wait 20 minutes when I ordered for extra water for money. This is nothing but a 3 star shared house with no facilities but the hotel marked it as 5 star and charged like 5 star hotel. This place nothing other than a prison and kids will really hate this place as they don’t get any good food options and nothing else to do. Downtown is 20 minutes away and hotel car charges like 25 USD for each way and there is no other car service near by. My best advice is completely stay away, there are much better real 4 star hotel at much lower price and better facilities. The staff are really good and responsive but they can’t do really anything with the poor facilities.

Friends_and_family Family

10/10

Exceptional

26 Oct 2025

Erin

The spa and amenities were amazing. Room was also very spatious and clean

Leisure Friends

6/10

Pleasant

21 Oct 2025

Matthew

The property appears reasonably new, although there are signs of poor construction and inadequate maintenance. The dining experiences were severely lacking, especially when compared to other properties visited in Egypt. The rooms lacked warmth and a sense of place, very basic. The service experience was one extreme or the other. Some reception team were extremely helpful, other team members demonstrated a lack of understanding of hotel basics, like knocking before entering a room. The grounds were beautiful, although paving is lifting and cracking, and one night while walking across the road near to my room, the manhole cover dropped out from beneath me, one leg falling down below the street level. Overall the property has a lot of potential, though it needs a lot of work from both a product and service perspective.

Leisure Family

10/10

Exceptional

02 Sep 2025

Matthew

Greet place

Comfortable, great service.

Self

4/10

Poor

21 Jul 2025

Evan

The place is empty. The Restaurant menu in the room was different than when we went.

10/10

Exceptional

17 May 2025

Shane

This place was insanely good. Everything was exceptional. Number 1 experience in all egypt . Only 2nd to the motel in Dahab.

Leisure Self

10/10

Exceptional

05 Feb 2025

Khamit

Everything is perfect
The hotel is amazing, the staff are wonderful.
I like the things that you need to take a mini bus to the restaurant for breakfast (it was a nice trip hhh).
Thanks to all the team. And keep it up guys .

Leisure Family

4/10

Poor

11 Jan 2025

GEORGE

There was no water pressure in the shower
There was no heat
Few staff were available
It looks the place needs better management

Leisure Friends

8/10

Excellent

15 Dec 2024

Hoi Ying

On our first night, we were assigned a room that had a toxic construction smell, a leaking shower door sill, and a broken sliding door to the balcony.
While I appreciate the prompt response and the room change the following day, it was quite disappointing to encounter such conditions initially. It seems that the room's issues should have been identified before assigning it to guests.

We appreciated staff's willingness to address our concerns and apologize for the situation.

Leisure Partner

6/10

Pleasant

29 Nov 2024

M

Hotel is not fully functional

Hotel is not as advertised on the website, services such às the spa, tea ceremony, felucca etc were not available because the hotel is still go thru a soft opening phrase.
The staff were generally nice and willing to support my needs where they could but require further training. Resort is aesthetically pleasing but my stay was not relaxing due to the lack of facilities available. I didnt feel very safe as a female solo traveller due to the lay out of the resort, i dont like the shared living area between guests and staff working in villa late at night. This made me feel uncomfortable

Self

2/10

Poor

22 Nov 2024

Katie

Our experience at Zen Wellness Clinic was beyond disappointing. We were charged an outrageous amount—$265 USD for 2 people for one night—with absolutely nothing included. What made it worse is that we were charged more for adding a second person than it would have cost to simply book the entire reservation for 2 people initially on the same date.

To add to the frustration, the address listed shows a downtown location that doesn’t actually exist. The actual property is 30 minutes away, which was extremely inconvenient and misleading. When we arrived, there was no assistance for luggage, and we quickly realized that everything comes at an extra cost. All the activities they promote, like meditation and yoga, cost $35 each, making the experience feel more like a money grab than a wellness retreat.

For what we paid, the lack of included amenities, the misleading location, and the complete absence of basic hospitality made this an awful experience. I wouldn’t recommend Zen Wellness Clinic to anyone—save your money and find a place that delivers on its promises.

Leisure Friends

6/10

Pleasant

15 Nov 2024

KATHIRASEN

Too soon to be opened for business

This sprawling property ideally would have been good. However this property seems to be still under construction. I am surprised that they have taken bookings despite property not ready for usage. I would give another 3 more months.
Good sized rooms but unfinished still. Housekeeping very late. Property is in New Aswan as it is 30 minutes away from Aswan downtown and nothing nearby now. The restaurant Juzoor was great!

Friends_and_family Friends

8/10

Excellent

07 Nov 2024

Yukun

Beautiful villas with service need to be improved

Beautiful resort right by the Nile river in New Aswan area! The property is new, opened a year ago. There is nothing around yet. It is all 3 -floor villas with only 3 guest rooms in each villa. You share a huge living room and kitchen on the 1st floor and a huge activity area with balconies on 3rd floor. You have your own guest room and bathroom, balcony on 2nd floor. The property is about 20-30 minutes car ride to old Aswan, where you can find all the shops and restaurants. Hotel has a shuttle everyday at 18:00 taking you to old Aswan shopping market. Hotel has its own restaurant, but is kind of far from the resort. You will have to take their shuttle about 7-8 minutes ride. The food at restaurant is just ok, limited options. The working staffs are very friendly, especially the manager Mohamed is very professional and presents an outstanding customer service. However, the overall hotel service standard needs to be improved. Housekeeping ring the villa’s bell at 5:00am trying to reach one of the guests, which can wake up the whole villa’s guests. After I addressed the issue, the 2nd day 7:10am housekeeping knocked each guest room door to verify if we need housecleaning for that day. Even I hang on the “do not disturb” sign, they probably not even understand the sign. Therefore, the management really need to improve the general service standard and well train the staffs.

Partner