Lake Arrowhead Resort & Spa

United States , San Bernardino - CA
LAke Arrowhead, Highway 189, 27984
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100 reviews shown

6/10

Pleasant

09 Jun 2026

Jenny

Love this place

Partner

10/10

Exceptional

09 Jun 2026

Louise

Our stay was wonderful We'll be back in August.

Partner

10/10

Exceptional

09 Jun 2026

Steven

Great location right next to the lake and village. Super friendly staff. Fitness center was a pleasant surprise…much bigger than expected. Hotel also offers private boat tours which are definitely worth the money as it’s by far the best way to experience the lake. Will stay again next time in the area.

Partner

10/10

Exceptional

08 Jun 2026

Elizaveta

The view , breakfast was delicious and staff were super friendly. Kevin at the pool area is the best !

Family

10/10

Exceptional

07 Jun 2026

Lisa

The customer service was great, the room, I was in had stunning lakefront view, everything is well maintained, the spa, a great sauna, jacuzzi, showers w/toiletries and ask for Ken, best deep tissue massage ever! Will definitely go back!

Self

10/10

Exceptional

06 Jun 2026

Ryan

Such a beautiful and relaxing location. Spent a bit extra to get a lake view and woke up to the sunrise; it was gorgeous bouncing off the lake and well worth it.

Hotel was clean and the staff was really friendly. The hotel restaurant/bar was beautiful and had really good food.

Highly suggest staying here, and I know I'll be back at some point.

Partner

8/10

Excellent

05 Jun 2026

Harvey R.

A nice resort located next to Lake Arrowhead and next to the Village Shopping Center. Lots of parking and easy to navigate the property. Room is old but clean and has an undercounter refrigerator and coffee maker. The fitness center is very good, large space with lots of equipment. Overall, a good experience.

Friends_and_family Family

10/10

Exceptional

03 Jun 2026

Claudia

Wonderful experience at the most peaceful place in Lake arrowhead.

10/10

Exceptional

03 Jun 2026

Lisa

Staff is always friendly

Family_with_children

2/10

Poor

02 Jun 2026

Elizabeth

well we have been coming here for years and I dont know if its due to the new manager or what but I was very disappointed with the quality of the resort. we booked 3 night paid close to $900.00 my sister and her boyfriend also got a room for the same price we both had the same complaints. can't watch tv because theres no service to stream anything, no wifi. no signal for even basic channels so you can't watch tv, the outlets didnt work anywhere what so ever and we have complained about that before. also the gate that let's you in from the lake wouldn't open for anyone and theres no who to get back in we saw on our last day they were finally fixing the gate. the pool, game room gym movie room all closed at 10pm even on Fri. Sat. nights. and the restroom in that area too were closed by 9:30pm rooms were not well maintained peeling wallpaper, ants, over bad stay. pillows are horrible.

8/10

Excellent

01 Jun 2026

Stephen

Excellent location walkable to the Lake Arrowhead Village shopping area and the lakeshore. The hotel provides free EV charging which was a nice surprise. The rooms are spacious but somewhat dated, especially the beds.

Partner

10/10

Exceptional

01 Jun 2026

Marianne

Came here for our wedding anniversary. The staff was nice. They upgraded us to a lake view upon check in. The room was lovely with an amazing view. The room was clean, with a cute balcony. There is a mini fridge and coffee maker in the room but no microwave. They do have a shared microwave located right beside the ice machine in the hallway. During our stay we were able to use the gym and the pool and jacuzzi. The hote's location is right beside the village where you will find shops, restaurants and the boat tour. Overall, we loved this place and will be coming back for future adventures.

Partner

10/10

Exceptional

01 Jun 2026

Lynda

Everything was amazing but the room carpet was not clean. That's the only thing I was not satisfied with.

Friends_and_family Family

10/10

Exceptional

29 May 2026

Wade

Very clean place with lake view. The staff was friendly and check in was a breeze. Pool and beach area for swimming was great. Fishing and kayaks on site. Great place!

Family_with_children

10/10

Exceptional

29 May 2026

Brian

Very nice hotel with great staff. Amenities were well maintained and the restaurant was excellent!!

Self

8/10

Excellent

29 May 2026

Khalid

Nice property with lots to offer. Needs updating though.

Family_with_children

10/10

Exceptional

28 May 2026

Steve

it was a decent stay, the staff wasn't very friendly specially at the spa and during checkout time,

Partner

8/10

Excellent

26 May 2026

Christina

Loved the resort. We were given a room upgrade which was so nice! We loved the pool and lake beach access.

Family_with_children

10/10

Exceptional

26 May 2026

Anna

Beautiful place for family! The view, pool area, movie theater and game room for kids!! We had so much fun!

Friends_and_family Family

10/10

Exceptional

26 May 2026

Michael

Great hotel to take a doggie to. Great bar and restaurant, nice fire places, and the spa is great. Walking distance to shops.

Pet

10/10

Exceptional

25 May 2026

Gohar

Nice and clean.

Friends

10/10

Exceptional

23 May 2026

Roger

The room was clean, bed was okay. The balcony view is misleading for the room we got as it looked into a group of trees. The staff was very friendly. The food was good as well as the drinks at the bar. The hot tub was very nice and hot!! The space down by the lake had chairs to sit in by the water. The only thing missing was a bonfire, the pit there was locked up not being used. Overall a 9 out of 10 experience. Would recommend and possibly go back should I be in the area again for vacation.

Partner

10/10

Exceptional

22 May 2026

ken

True 5 star resort. Fridge in room. Microwave next to u e making machine. Spa and fitness room excellent

Partner

10/10

Exceptional

21 May 2026

Luis

Great spot!

6/10

Pleasant

18 May 2026

michele

From the pictures I expected a little more for the money. Room was old and outdated. Resort is old and outdated. Coffee machine was broken, TV didn't work properly either. The cafe was awesome. The restaurant was super overpriced. The property is beautiful though. It is close to the village as well. The pool area was great and the pool staff were terrific but extra small jacuzzi and only a handful of lounge chairs.
If you are coming to Arrowhead to do lake activities forget about it! We didn't realize the lake is 100% private and you can't even kayak without being an owner in the community. Can only fish from hotel dock as well.

Partner

10/10

Exceptional

13 May 2026

Rafael

Lo recomiendo

Family_with_children

10/10

Exceptional

13 May 2026

Jeff

The room was very clean and the staff was helpful. The view was beautiful and the grounds were kept groomed and peaceful. Short walk to shops and restaurants and short drive to other small towns. Only complaint was that we get charged for Resort Fee for things we did not use: pool, weight room. beach.

Family

2/10

Poor

11 May 2026

Maya

Walls are really thin and the building fairly old. Any walking or running makes the room shake as if in an earthquake. If you get stuck with a family with 2-3 young kids above you, say good bye to any peace you thought you'd be getting at this get-away.
We also got downstairs neighbors celebrating 16th b-day. Not only were they obnoxiously loud, but they were also outside splashing in the pool and jacuzzi well after 11:30pm. Staff kept coming by to tell them to leave, but they refused. Ordeal took hours and way longer than it should have to get handled. Think around 1am, guests were escorted off the premises. We got very little sleep the two nights we were there. I decided it was just best to leave and skip on our third night's booked stay. Think next time we'll just try renting a house.

Family

10/10

Exceptional

11 May 2026

Ashot

Very good

10/10

Exceptional

11 May 2026

Rosabelle

Convenient Location. Close to the Lake Arrowhead Village, boat cruise, beautiful views, private beach, great amenities, clean and friendly staff. Great value.

10/10

Exceptional

11 May 2026

Aja

Wonderful experience!

Partner

10/10

Exceptional

11 May 2026

Heather

The staff and atmosphere made out trip very nice! Easy walk to the village. Bed very comfortable and view was very nice!

Partner

10/10

Exceptional

10 May 2026

SIWAR

Quick check-in, and we got an upgrade for our room.

The staff at the reception, restaurant, and the gentleman at the pool area were all very friendly and welcoming. For my birthday, our sweet waitress surprised me with a dessert, which made the stay even more special.

Overall, it’s a nice property with a fantastic view, and we had a relaxing weekend.

Good points: the lake view and the private access to the lake.

Negative point: unfortunately, the pool was dirty, so we Couldn’t enjoy it in our first day.

Partner

10/10

Exceptional

10 May 2026

Tonya

We absolutely love this place very comfort

6/10

Pleasant

08 May 2026

Amol

Room was clean but some spider webs with spiders on ceiling

Staff was polite , friendly & helpful
Lakeview was as described

Guests upstairs were not tolerable , I could hear footsteps until 2 am and again at 6 am onwards in the morning, we could barely sleep

Family

6/10

Pleasant

06 May 2026

Christopher

Ac / heating units are old and make alot of noise. I was woken up at 430am to what sounded a fire alarm going off. Turns out it was the ac unit on the ceiling.

Called down and was offered ear plugs or to change rooma at 430 AM

I was able to finally fall back to sleep around 8am. Went down to show them a video of the sounds and where it was coming....i was apologized to and given 1 hour extra to check out at 12 instead of 11...talk about not being aware of how the customer feels.

I can care less about the \"thank you\" for letting them know about the AC...

Probably will avoid this hotel moving forward, as i felt like i was not taken care of.

Business Partner

10/10

Exceptional

06 May 2026

Lisa

Great location and friendly staff

Family_with_children

10/10

Exceptional

06 May 2026

Mario

Had an amazing stay here for a relaxing getaway. The resort has a really peaceful atmosphere with beautiful lake and mountain views. The room was clean, comfortable, and cozy, especially with the colder weather outside. Staff was friendly and check-in was smooth.

The location is perfect since you’re close to the village, restaurants, and lake activities, but it still feels quiet and relaxing. The spa and hot tub really helped us unwind and disconnect from the stress of everyday life.

Overall, it was exactly the kind of reset trip we were looking for and we’d definitely come back again.

Partner

10/10

Exceptional

04 May 2026

Liliana

Great service by the staff at the front desk and the service at the restaurant was also very good

Partner

10/10

Exceptional

04 May 2026

Janet

It was very clean and welcoming atmosphere. The private lakefront was beautiful.

8/10

Excellent

02 May 2026

Erica

Property was very nice, the only issue was that we could hear next door guest in the middle of night fighting, screaming. It felt like walls are too thin. Other than that all was good!! Property is very clean and pretty

Partner

8/10

Excellent

29 Apr 2026

Tanvir

Rooms need a little updating.

10/10

Exceptional

28 Apr 2026

Christine

All great with the exception of the weather :(

10/10

Exceptional

28 Apr 2026

Victor

Resort is nice, I visited with my 2 kids and the staff was amazing, they do have an arcade room and a movie room, also the pool was heated and the beach was nice,

10/10

Exceptional

27 Apr 2026

Yzabela

Lake view was wonderful

Family_with_children

6/10

Pleasant

27 Apr 2026

Elizabeth

Nice view

Partner

6/10

Pleasant

26 Apr 2026

Corinne

My husband and I were very excited about staying at the property. We had stayed there years ago, but unfortunately, they have not maintained it in or out from the outside. It looks like a scary movie the paint the trim there’s broken wood everywhere. The tiles are falling off. It looked terrible. The inside the paint was chipping everywhere the carpet felt dirty. The wallpaper was peeling. We were very disappointed.

Partner

8/10

Excellent

26 Apr 2026

Danny

it was a decent room view, and the place is still quaint. they have stopped doing the breakfast buffet, that’s a shame.

Family_with_children

8/10

Excellent

24 Apr 2026

Bryan

This is an outstanding property that is second to none in the area. A few things can be improved and brought up to date room-wise but still a bargain. The problem is ants in the bathroom and closet area. They can't seem to fix this problem and this is my 4th visit. You shouldn't see ants anywhere in your room. It made us uncomfortable thinking they might be everywhere in the room.

Friends

10/10

Exceptional

23 Apr 2026

Paul

Stayed 2 nights. Outdoor paint maintenance season has started however inside is very nice. Front desk super nice and allowed a several hour early check in with any additional money. Pool is heated and clean and what a beautiful view. Jacuzzi clean, grounds with firepits are nice at night. Bar and restaurant are outstanding and gives huge breakfasts. Walking distance to both a brewery and the village. They have gym and a Spa however did not have time to check it out. Get a lake view. The way to go. Will be back

Partner

10/10

Exceptional

22 Apr 2026

Paris

👍

10/10

Exceptional

22 Apr 2026

MaraNina

Loved it. Close to village, and clean and cozy!

Self

10/10

Exceptional

21 Apr 2026

Hannah

Our favorite place!

Family_with_children

10/10

Exceptional

20 Apr 2026

Brittany

The corner suite was magnificent. It was clean and had plenty of space for my family to wind down for the weekend. The views were pretty good but the trees were a bit overgrown (probably from the wet winter) so it was a little difficult to see the lake. The staff was amazing (Frances and Michelle assisted with check in and check out). They were extremely knowledgeable and pleasant. Jenna was great as well! The outdoor area by the pool was very nice and it was great seeing all the other families spending quality time together too. They had a movie room and we watched Shrek. We didn’t get to use the spa but definitely will give it a shot next time.
The close proximity to the Village was wonderful. About a 3 minute walk. We were able to grab dinner at the lake front restaurant and get breakfast at McDonald’s before we hit the road in the morning. The Stater Bros was so good to have. We were able to grab some snacks for the kids and a bottle or two to enjoy on the balcony at night. The housekeepers were so kind and did a great job as well. Beds were very comfortable too.

On to the only negative: The game room could use some improvement or additional machines. The change machine was broken and there was no change on site. We had to walk to the Stater Bros to get change (slightly inconvenient but really not that big of a deal)

Family_with_children

4/10

Poor

20 Apr 2026

Denise

Worst night of sleep ever. Guest above us was runnng and banging items all night. Staff didn’t seem to care much when notified. We left very early in the morning as the guest started up again at 5:00am. Staff member that checked us out just said we should have called more and hopefully the guest won’t be here on our next stay and we should tattle more! …She also went on to explain hotel protocols worldwide. We are older, experienced travelers and didn’t need a young staff member giving us a course on hotel stays after a horrible nights sleep. If you want to stay were customer service isn’t a priority, then this is the place for you!
However, it should be noted staff in the lounge were very attentive and provided a great experience.
Unfortunately, we won’t be back due to the very dismissive staff member that smiles when she provides a lesson on hotel stays.

Friends_and_family Family

8/10

Excellent

19 Apr 2026

Luis

Friendly staff, as soon as arrival we were greeted with smiles. Michelle at check-in reception is excellent. So staff all were attentive and polite. Room was clean with a nice view down to the lake beach area and made for beautiful morning wake-ups. Had some aesthetics that could be improved on such as paint exterior wood areas and address an old deck area that although blocked off from access doesn’t look the greatest from balcony of the room. Overall I would definitely stay again as its close proximity to the village was ideal. I highly recommend it.

Partner

6/10

Pleasant

19 Apr 2026

Daniel

Customer service was excellent at the front desk and restaurant. I cannot say the same at the spa, the lady there was short and not very helpful.
The property is older and could use some renovations, but if they are going for the rustic western feel, they are successful.
They have a game room for the kids but there are just a handful of games and they are either not working or you cannot play them as they require quarters and the change dispenser was not working.
They did have a movie room that was very nice.
The balcony rooms were nice, with a great view of the lake.

Family_with_children

10/10

Exceptional

17 Apr 2026

Erin

Loved this place! Very family and kid friendly, we cannot wait to come back here.

Family_with_children

10/10

Exceptional

17 Apr 2026

Claire

A great place for families. Friendly staff, clean rooms, delicious food at the restaurant. Exterior of hotel, carpets and some of the pool chairs could use repair and updating. Overall very happy with resort.

Family_with_children

4/10

Poor

14 Apr 2026

Alireza

The room was really dirty shower was not clean

Partner

2/10

Poor

14 Apr 2026

This is a outdated old broken facility. Never go to stay there! It is terrible!

Family_with_children

8/10

Excellent

13 Apr 2026

David

The hotel is in need of a refresh, but the staff are lovely and accommodating.

6/10

Pleasant

13 Apr 2026

Talia

The general manager recently left I was therein October it was much better it has declined since.. but still a nice place to stay

Self

10/10

Exceptional

13 Apr 2026

Xochilt

Went during off season , place was beautiful and quiet for the time . Very nice property and walkable to everything

8/10

Excellent

12 Apr 2026

Irma

Yes the views were beautiful.

Family_with_children

8/10

Excellent

11 Apr 2026

Andy

The resort is in a great location in Lake Arrowhead. The place could use some new paint on the exterior and a refresh in the rooms as well. There was a water stained ceiling tile near the hvac vent and the sliding doors didn’t slide well at all. I used the fitness center which was in great shape and my kids used the oool. Another too cold for the lake. Didn’t relocate that there would be an additional resort fee on top of the rates paid through ORBITZ, maybe I didn’t seee it or it was intentionally hard to see. Overall I would go back as this seems like the best location in LA to stay at.

Family_with_children

10/10

Exceptional

11 Apr 2026

Jennifer

Beautiful location. Large room with couch, ottoman and desk. Nice balcony wth table and chairs. Walkable to shops and restaurants. No microwave in room, but one in the vending area.

Partner

10/10

Exceptional

10 Apr 2026

Jose

Beautiful view and relaxing

Family_with_children

8/10

Excellent

10 Apr 2026

Bradford

View obstructed
Dense trees

6/10

Pleasant

10 Apr 2026

Nataly

I loved the clean room and the

10/10

Exceptional

09 Apr 2026

Leonel

Great place to stay, staff is amazing

Family_with_children

4/10

Poor

08 Apr 2026

Lisa

Dog resort fee of

6/10

Pleasant

07 Apr 2026

biliana

paper thin walls, no channels on TV, mini fridge barely working...
otherwise the lake view was nice, but will find some place else next time

Family

8/10

Excellent

06 Apr 2026

Paul

Great food at Bin189. Staff were great. Hotel and ground beautiful.

Partner

6/10

Pleasant

06 Apr 2026

Omar

The AC didn't work without maintenance required twice.

Family_with_children

8/10

Excellent

05 Apr 2026

Carol

Lovely setting and hotel beautiful but needing attention to some areas.
Staff not that helpful except for in the bar and restaurant where they were very nice.
Bedroom well appointed but had to make up sofa bed ourselves which was a surprise for an expensive hotel. Outdoor pool lovely, indoor spa facilities limited. Gym ok.

Friends_and_family Family

4/10

Poor

05 Apr 2026

Kathryn

The tv was broken and unable to work, there was no hand soap in the bathroom and the toilet did not flush

4/10

Poor

04 Apr 2026

Douglas

We arrived early but due to system problems they were not able

10/10

Exceptional

04 Apr 2026

Charles

Clean room, with a view. Nice jacuzzi, kind of small. Dinner at the restaurant was delicious, moderately priced. Staff member Lia was extraordinarily helpful and patient with us.

Partner

6/10

Pleasant

03 Apr 2026

Timothy

Stay was okay, went because it was dog friendly and was hoping that would work well, wanted to use the private beach. Yet, dogs aren’t allowed on it, if that’s their policy fine, but wish it was advertised.

Pet

10/10

Exceptional

03 Apr 2026

Jessie

Super staff, friendly, helped and told me everything they offered

Partner

8/10

Excellent

03 Apr 2026

Geraldine

Great staff.

10/10

Exceptional

02 Apr 2026

Alexandra

The staff was really great.

Friends

4/10

Poor

01 Apr 2026

jeanne

Check in was 5 p.m., not 4 p.m., due to computers down. Was given handicap room, but did NOT request. Paid for view, but had to overlook a non functioning jacuzzi with dirty sand bags, construction fence with fake ivy, etc. which blocked much of our view.

Property is poorly maintained. Room had dirty and worn carpeting, dirty cloth footstool, missing trim pieces in bathroom, etc. Paint peeling outside, no cushions available for outdoor wicker furniture.

Partner

10/10

Exceptional

31 Mar 2026

Margarita

Amazing ambience

Self

2/10

Poor

30 Mar 2026

Vahe

There was a terrible humming noise coming from the vent, ventilation system on the first floor. We called the front desk. The first time they said that

10/10

Exceptional

30 Mar 2026

atiq

One of the staff when I check in and later when I have a question, she wasn’t very nice. I think her name is Lia other than that my experience was very good

8/10

Excellent

29 Mar 2026

Beth

The staff is outstanding and very helpful. I enjoyed my stay. I would have rated it excellent if there was access to the lake and a tad less noisy. It was off season so I couldn’t get on the water via the hotel as it’s a private lake - who knew that was a thing?! Also, the walls are paper thin and I had noisy neighbors. I could hear every detail of the conversation in their room. I also never received the promised email receipt upon check out.

Self

6/10

Pleasant

29 Mar 2026

Young

Outdated building, dirty carpet and furnitures

Partner

4/10

Poor

29 Mar 2026

Edward

Our relax and restful weekend stay was interrupted every 20 mins by our neighbors door slamming and scaring the dogs and waking us up during our weekend stay. Also the pet fee was a surprise . Other than that it was excellent! Village was close by the place looked amazing.

Pet

8/10

Excellent

28 Mar 2026

Seyyed

This resort can use some new carpet in rooms and hallways.

Family

2/10

Poor

28 Mar 2026

Graciela

El trato fue discriminatorio,no hubo shampoo no hubo acondicionador no hubo jabon de cuerpo en mi cuarto la jarra para hacer mi cafe no servia bueno no tuve una buena experiencia

Friends_and_family Family

10/10

Exceptional

27 Mar 2026

Marcela

Truly enjoyed the resort. Beautiful and peacful.

6/10

Pleasant

26 Mar 2026

Jason

Yes

10/10

Exceptional

24 Mar 2026

Rocio

Love it

8/10

Excellent

22 Mar 2026

Kristine

The stuff in the front desk was great! At least those who I met.
The only problem was the very bad gas smell and the room they provided was right in front of the construction. There was a terrible gas smell that we could not keep the balcony open to have a fresh air.
Also, when I called in before booking through Expedia, the lady tried to charge me for parking, and a few other stuff and the price was high. However, Expedia had a very good deal. Besides, the parking was free and no charge as I found out when arrived. Overall was satisfied.

Family_with_children

10/10

Exceptional

22 Mar 2026

Brooke

Clean, lots to do, good walking distance to everything and the staff was lovely! Thanks for the great trip!

Partner

10/10

Exceptional

21 Mar 2026

Gayane

Great location. Great amenities: steam room, good fitness room, jacuzzis, pool, game room, movie room, and a little beach with access to the lake. All this makes a perfect combo for a family vacation spot. Amazing views.
Very clean, well-maintained resort.

I will surely go back and stay there again during my next visit.

Family

8/10

Excellent

17 Mar 2026

Judith

The property was clean, but tired. The carpet was stained and a bit \"crunchy\"- like the carpet had been cleaned one too many times. Air conditioning/heating was great. Staff was great. Had breakfast in the restaurant. Seemed pretty overpriced to me, but service was good.

Family_with_children

10/10

Exceptional

17 Mar 2026

Raquel

Excellent

Partner