Sleepy Hollow Cabins And Hotel

United States , San Bernardino - CA
Crestline, 24033 Lake Drive
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75 reviews shown

10/10

Exceptional

16 Mar 2026

Charles

H9t tub was broken

10/10

Exceptional

06 Mar 2026

Abel

We enjoyed our stay, everything was how it was pictured thank you we will be back

Partner

10/10

Exceptional

02 Mar 2026

Judith

The room was perfect and so quaint.

Self

6/10

Pleasant

20 Feb 2026

Alea

Room was very loud with traffic noise and also the bed made a lot of noise if you rolled around at night, loud enough to wake myself up.

10/10

Exceptional

19 Feb 2026

matthew

We Appreciate Y’all ✌️

Partner

10/10

Exceptional

17 Feb 2026

James

Good room

Partner

6/10

Pleasant

09 Feb 2026

Brian

Need more details no big couches in the leaving room

Leisure Partner

8/10

Excellent

09 Feb 2026

Patricia

We were upgraded to a cabin style room at no additional charge due to some maintenance that came up at the other room available. No issue with the room other than there was a vent blowing cold air by the bed. We kept a small heater on through the night. Everything else was great 👍.

Leisure Partner

4/10

Poor

01 Feb 2026

Toni

Here is NO heater, in the mountains!?! Only space heaters. Froze all night! Place needs work.

6/10

Pleasant

21 Jan 2026

Juana

The place was clean. However the description on Expedia was incorrect and we had to pay unexpected fees. Expedia listed that pets stay for free and accepting cats and dogs. When I checked in and informed them of my dog the gentleman stated there is a fee of $20 per day per pet and $100 deposit. I had also messaged the property days before arrival asking about registering my pet and I got no response. If I'd had known there was a fee I would have made accomodations for my pet. Expedia stated seasonal pool but a hot tub available. Hot tub was not in working order and was closed. The room that I reserved was listed as deluxe and description gave you options of a king bed or double bed, I chose King but I got a room with a queen bed and a full bed. Walls are thin and you can hear the outside noise from the road and people walking to their rooms. Overall the place was okay and it did smell clean just not as described on Expedia with the amenities.

Leisure Partner

8/10

Excellent

20 Jan 2026

Irene

Yes
Parking was easy

Business

4/10

Poor

18 Jan 2026

Shayla

The location was great and room was clean. However the website displayed the pets stay free but that was not true. When I arrived to the location, I had to pay 20 dollars per pet. I told the front test that they displayed false information on the website but they said they meant service animals. They were not willing and waive the fee despite the false information displayed on the website. And since I drove all the way up there, I had to pay it regardless because I was not about to go back home. Overall great location if you don’t have pets you wanna bring.

10/10

Exceptional

17 Jan 2026

Gerald Isaiah

Yes

4/10

Poor

16 Jan 2026

Colleen

Everything in this place was dirty. Even though we only stayed one night. we did not feel like it was worth the price. The beds were lumpy and the queen bedroom had a bed that was literally on a slant.

The furniture and overall cabin needs quite a bit of updating. Just some minor adjustments and it is a really cute, comfy place to stay.

The pictures on the hotel site definitely sold me and that's one of the reasons I picked this place, but they definitely do not match the reality. It was also disappointing to take a cold shower when it was super cold outside. The couch was also uncomfortable to sit on and could really use an update as well.

We were glad to have had only one night here!

Leisure Family

10/10

Exceptional

12 Jan 2026

Babak

Excellent

10/10

Exceptional

11 Jan 2026

adam

Nice people chill good prices

2/10

Poor

01 Jan 2026

Laura

They don't have to much parking is so difficult to get out the cabin is not like the pictures they put in the web the microwave is so dirty they don't have to much items in the kitchen to use some of the lights is doesn't work the doors is hard to close

Business_and_leisure Family

8/10

Excellent

01 Jan 2026

Eric

I made a reservation at night and informed them ahead of time that I’d be arriving around 2am. They accepted and check in was quick. Staff was very cooperative, courteous, and friendly.
Tje cabin my gf and I stayed in was charming and had A fireplace, kitchen, bathtub, and a bedroom. Th. Somewhat dusty. But they wer doing some remodeling around the property. We enjoyed our stay so much we decided to stay another night.

Partner

10/10

Exceptional

01 Jan 2026

Joe

Great little cabin with a great location in a great little town.

Partner

8/10

Excellent

31 Dec 2025

Mike

Woman was very nice at the counter.

8/10

Excellent

31 Dec 2025

Helena

It was very cozy. The floors were filthy. The trash can was disgusting. There was a razor with some socks left in the bathroom. No toilet paper and the paper towels were half full. Had to call to get both. Bring socks if staying because your feet will be black within the first 10 mins. Otherwise, it was super cute and cozy with a fireplace and warm water with heat in the winter.

Family_with_children

4/10

Poor

30 Dec 2025

Mehran

The heating system did not work when the degree was below zero!

Leisure Family

6/10

Pleasant

29 Dec 2025

Mario

The experience was okay, at first the keycard was not working, the room floor was not clean or mopped. The heater made weird noises and the beds need an upgrade. The last night, we had people playing Karaoke around 1am and the front desk was not available. This made the stay uncomfortable.

Friends_and_family Family

10/10

Exceptional

27 Dec 2025

Ryan

An amazing hotel and amazing customer service

10/10

Exceptional

27 Dec 2025

jesus

the room was excellent eazy check in and check out

Leisure Family_with_children

4/10

Poor

26 Dec 2025

Jurgens Nayib

The kitchen barely has any equipment, the utensils are old and limited, and the oven doesn’t work. The place is dirty, with grease on the walls and around the stove. Bathrooms look neglected, and parking is a hassle.
I wouldn’t recommend staying here.

Leisure Family_with_children

4/10

Poor

15 Dec 2025

Isabella

Maybe it’s just because I got the “chestnut” room. But it looked nothing like the photos. Everything didn’t seem maintained, there were ants in the shower and dried up blood or some liquid on the bed. The room smelt of smoke although it says no smoking. You get what you pay for but it’s not what I was expecting !

Partner

8/10

Excellent

08 Dec 2025

Martin

Staff were very nice. Some repairs are needed but it was very cozy. Parking was tight with a big truck

4/10

Poor

07 Dec 2025

Dean

Room was in very poor condition ..
Broken cabinets ,broken outlets,unsafe exposed electrical ,broken doors

Business Family

10/10

Exceptional

05 Dec 2025

Sahar

Clean and friendly staff

Leisure Family_with_children

6/10

Pleasant

02 Dec 2025

Sherlyn

Room was nice. Needs some new lamps little worn. The futon was dirty. Toilet seat didn't fit the toilet. The faucet was backwards.Hot water was on the right cold water was on the left.

2/10

Poor

27 Nov 2025

James

The only thing good about it an attempted service to help. It was otherwise the worst surprise stay.
- decomposing food in a refrigirator build about 30 years ago.
- clearly bedding wasn't changed. we had hair and other things, even fresh makeup on pillows
- heater and heating control wasn't working. temporarily started then died-middle of the night and we were freezing. thankfully a nice service guy brought a floor manual heater
- spiders and roaches, live and dead, especially in the bathroom
- ceiling fan was broken - if you turn lights on also fan turns on- in the winter without heating. they couldn't fix. all we watned was light.
we were so cold and scared of clearly previously used bedding, spiders and roaches, we slept with all our clothes on as we arrived late and had no other place to go.

Partner

10/10

Exceptional

21 Nov 2025

Cheryl

Clean room, staff and location within walking distance to lake and main restaurants of Crestline.

2/10

Poor

19 Nov 2025

Coleen

BEWARE! Deserves 0 STARS!!! The husband/wife property owners/managers are HIGHLY unethical. They lied to my face, and to my brother's, when we both asked about turning on the jacuzzi for us to use. Apparently, the hot tub area is locked up and only they can go in and turn it on, which was stated in the ad, but we were told all's we had to do to use it was give them forewarning, as it takes about 90 minutes to heat up, and they would be sure and turn it on for us. We were there 4 days and asked EACH day for them to turn it on and although they said, \"OK! will do!\" they NEVER turned it on for us. NOT ONCE!! There were no apologies or reasons or excuses as to why, or claims that it was broken or being repaired, they just said they would and didn't. We paid EXTRA to have a hotel with this feature, and it was my brothers ONLY request when suggesting what he wanted in amenities. They also FALSE advertise, stating that the extra beds would be futons, which most people know are fairly comfortable and sleep much like a bed, however that's a lie too. It was a sofa sleeper, which ALL people, (who've slept on one.) know are torture devices, with the metal bars, (My bed had 3!!) running across the bed and I wasn't able to sleep all of the 3 nights we were there. It was PURE HELL!! I highly advise all travelers to avoid this property at ALL costs, unless you enjoy being lied to by bold face LIARS!!! They flat out REFUSED to compensate me even in part, for their actions, or lack thereof.

Business

6/10

Pleasant

16 Nov 2025

Elva

Close to everything,parking was good. Staff very friendly and willing to help.
Unfortunately, the furniture and bed looked like they picked it up from the curb for free. The sign as you walk up says under new management, I'm hoping that they are in transition because cabins could be very cute when fixed up.
We stayed 2 nights the 1st night the heater wasn't working and we froze. Temperatures dropped to 55. Beds only had sheets set up for summer time. The next day, we were given a small room heater and a blanket. Which was ok for person in the room. I slept on fold out couch with a sheet and once again gas heater went out in the middle of the night. I froze again.
We were not offered any compensation for the heater going out and we also had plumbing issue. That was resolved quickly in the morning.
I hope new management remodels soon.
We came home and felt like we should burn the clothes we wore to bed. but we threw everything in the wash right away and showered. We felt so gross.
They are pet friendly,charged an extra $20 per night. They were very accommodating to my friend who is disabled. Gave us a cabin that she could move comfortably in.

Friends_and_family Friends

10/10

Exceptional

14 Nov 2025

Matthew

Staff were very friendly and helpful

Friends_and_family Family

4/10

Poor

13 Nov 2025

Greg

Pool closed again. Rooms just ok. Very few amenities. Room smelled of cigarets.

Leisure Self

2/10

Poor

10 Nov 2025

Robert

The location is awesome but the Cozy Corner Cabin was far from cozy. I love rustic cabins, but I expect comfort and cleanliness when paying top dollar for a stay. The room was dirty, the heater did not work, the bed linens were dirty, the sofa had pet hair, the pillow cases were dirty, there was only a thin sheet and thin comforter. No blanket. We had to go out and purchase a blanket to keep us warm overnight. The fireplace had burnt logs and was full of ashes. The bathroom was dirty, the towels were dirty and appeared to have been re-used from the previous stay. I will definitely not be staying here again and hope the ownership and management step up their game to make this place shine. The potential is there!

Business_and_leisure Partner

4/10

Poor

07 Nov 2025

Christian

We got there at 5 pm. The parking lots tight, the room reaked of smoke, the heater didnt work, the back door is damaged so coold air leaked in, bugs in the bathroom and bedroom. We didnt even stay the full trip we left immediatley the next morning

Partner

10/10

Exceptional

05 Nov 2025

Jose

Friendly comfortable affordable

10/10

Exceptional

04 Nov 2025

Brandon

Friendly staff

10/10

Exceptional

29 Oct 2025

Maria

Parking spot always available. The room very clean and cozy. We love yhe fireplace.

Partner

4/10

Poor

22 Oct 2025

Evgeny

Super noisy from the road

10/10

Exceptional

20 Oct 2025

Sandra

Our room, the Shy Bunny, was so cute and cozy. I loved the vibes. It was quiet and it is in a very convenient location near the lake.

Leisure Partner

4/10

Poor

20 Oct 2025

Venessa

Disappointed

Business_and_leisure Family

10/10

Exceptional

19 Oct 2025

Idalia

Pet friendly, and very clean!

Friends_and_family Family

10/10

Exceptional

19 Oct 2025

Hayley

AWESOME AND PEACEFUL

Business_and_leisure Self

10/10

Exceptional

19 Oct 2025

aneta

Kitchen is cozy with room to place all necessary items for cooking. The fridge sizes do vary.

Partner

6/10

Pleasant

16 Oct 2025

Michael

The motel was quaint mountain-style. (Being in the mountains, this made sense.). But they took it to extremes as many things did not work: CO2 sensor had no batteries, the tv clicker would only allow a single channel, the wifi didn't work, the sink was dripping, and the shower head needed replacing.

Business

10/10

Exceptional

13 Oct 2025

Guadalupe

Amazing eveything

6/10

Pleasant

12 Oct 2025

Viviana

The cabin was a perfect size for my grandson and me. Bring slippers or sandals to wear around the cabin since they don’t seem to sweep. The cabin is definitely older and outdated but serves its purpose. It’s centrally located and feels safe. The heater wasn’t working and staff immediately helped me out. They were very kind and friendly.

Leisure Family_with_children

8/10

Excellent

11 Oct 2025

Kimberly

Creepy lighting

The lighting wasn’t good and the couch beds were uncomfortable so we had to squeeze onto the king bed.

Business

6/10

Pleasant

06 Oct 2025

Sacarias

Location is very convenient. Parking was scarce. Staff was very helpful.

Leisure Self

8/10

Excellent

05 Oct 2025

Galina

Pet- friendly

Leisure Family

6/10

Pleasant

01 Oct 2025

Stan

Overall, my stay at Sleepy Hollow Cabins and Hotel was okay. The staff were friendly, check-in and check-out were smooth, and parking was convenient. The location is great—Lake Gregory is within walking distance, and it’s close to Lake Arrowhead and Big Bear.

My main issue was that the room didn’t match the online photos. The pictures showed a cozy, country-style unit with a bedroom, kitchen, and living area for about $160 a night, but the actual room was very different. The “fully equipped kitchen” wasn’t functional—while the fridge and microwave worked, there was no usable stove, no proper utensils, and the drawers weren’t clean. I had planned to cook but couldn’t, which was disappointing.

Other concerns: the air conditioner was noisy and emitted a gas smell; the bathroom had good water pressure but the toilet was uncomfortably small; the sofa looked dirty so I had to cover it with sheets; the room smelled old; the TV barely worked; and the window view was trash bins—with even a fly inside the cabin.

I didn’t complain since no other rooms were available and chose to enjoy the lakes instead, but it was frustrating that the advertising felt misleading. The staff did their part well, but management should update photos and descriptions so guests know what to expect. For the price, I expected the room shown online.

Overall: staff, check-in/out, and parking were fine; location excellent. But the room and amenities need honesty in advertising.

Booked: Sept 27–29, 2025

Business Partner

10/10

Exceptional

29 Sep 2025

Felipe

Great customer servie

10/10

Exceptional

28 Sep 2025

Thomas

Everything was nice and clean.The staff was friendly

Partner

10/10

Exceptional

28 Sep 2025

Kevin

If you want proximity to the lake and the main part of crestline it’s perfect.

Friends_and_family Friends

6/10

Pleasant

27 Sep 2025

Adison

The man who works in the office was very nice and accommodating, but the hotel itself was disappointing. The water constantly drips out of the bathroom faucet, the water pressure is super hard and uncomfortable, the room wasn’t that clean, there’s no blow dryers.

2/10

Poor

25 Sep 2025

Jacques van

This property offers a variety of options... rooms or cabins of various sizes. We stayed in a cabin. It was large and clean. Some may consider it rustic with the mismatched dishes and lumpy furniture. We liked that it was generally quiet and fairly comfortable. However, the jacuzzi could only be described as tepid, and in fact we saw children doing cannonballs into it and screaming, which was probably the only way to enjoy it at that point. And if you want a hot shower, you better be quick because although it started great, the temperature dropped too fast to get the conditioner out.

Leisure Partner

10/10

Exceptional

20 Sep 2025

Drew

Ill be back

It was clean and very friendly staff, good little getaway

Partner

10/10

Exceptional

17 Sep 2025

Christian

It spacious, and close to everything. I would def stay here again

Leisure Friends

6/10

Pleasant

16 Sep 2025

Juan Carlos

Good enough

Staff was friendly. It was an over night stay. Room served its purpose. I was great that one of the few bars up that way was right on the next block from the hotel.

Self

6/10

Pleasant

14 Sep 2025

Bradley

Room smelled of cigarettes even though there were signs saying nonsmoking room and the heater didn’t work. They were able to provide a space heater for us. Furnishings were old and the kitchen was interesting. Definitely needs to be updated and cleaned to get the smell out.

Leisure Family

4/10

Poor

10 Sep 2025

Liza

Cute but disappointed in service and room smelled

I booked this place for it's location, price and cuz it states \"pets stay free\" as we were bringing my husband's service animal (not considered a \"pet\" under the Americans with Disabilities Act (\"ADA\")) and my personal pet dog. Upon arrival, not only was the front desk clerk unfriendly, he asked how many people were staying in my room (\"because you booked 1 king bed\"). I thought that was strange since I already selected 2 occupants upon booking, plus it's not his business whether my guest and I sleep in 1 bed or 2. Then, when i asked for a 2nd room key for my husband, the clerk sighed like i was asking a difficult task. When we went to our room and noticed obvious signs saying \"no pets\" all over the property, I went back to ask the clerk if we were supposed to be in a dog-friendly room & somehow ended up in a 5-min back and forth go-nowhere conversation where he told me they charge $20/day extra for pets and I said their website says it's free and he said only if they're service animals and I said service animals are not pets, per the ADA. Anyway, i told him i won't pay the extra for my pet since their site says it's free. He finally gave in but that left a bad taste in my mouth. The property looked really cute and the room too (for a cheap place), but as soon as we entered we were bombarded w the stench of Pinesol & urine. Unfortunately, the urine smell didn't finally dissipate until around 3am after we left the AC on and had opened the window.

Partner

6/10

Pleasant

09 Sep 2025

Jeffrey

Nice to be able to walk to all establishments

Leisure Self

4/10

Poor

07 Sep 2025

Claudia

1. Excellent TV and reception
2. comfortable bed

1. Terminally clogged sink. It never drained even a little.
2. Non working smoke alarm
3. Not cleaned behind things, ie: cups and creamers on floor behind the fridge.
4. Heavily chipped toilet seat. Looks horrible and filthy.
5. No toilet paper at all in bathroom.
6. Worn out and dirty futon

Outside of that it was a great stay.

2/10

Poor

06 Sep 2025

Robert

Was more of a half way house I booked a hotel not a motel, people living there, because there homeless! Beds were worn out, holes in walls, Fixures out of place, sheets stained, I have pics. I want a full refund we did not stay, came home! Place was a complete scam.

Leisure Family

2/10

Poor

03 Sep 2025

Lousine

Terrible Maintenance of the Property

The location of Sleepy Hollow is incredibly desirable. It is a short walk to the North Shore of the lake, but the condition of the property is deplorable. So much so that I decide to write a review.
The windows are new, but they don't have screens. It's a free-for-all the bugs that are naturally found in a woodsy area. This may even be a city code violation, if they ever came to check. There was dog feces on our balcony. The sofa was filthy. Many of the lightbulbs were out. The toilet clogged the first night we were there. The toilet was held in place with duct tape.
I don't believe it's an issue of cleanliness. It appeared to me that management has intentionally decided not to hire a maintenance professional. Rather, they have someone who responds to emergencies.
Then there's the price gauging. Their website says that if you stay for three nights, you can get free access to the lake. I called to inquire. They said that was an offer from the prior owner and that it is not something they currently offer. They said they had not updated the website in the three months they owned the place. I asked about making a reservation by phone and they quoted me an additional twenty-five per cent per night over the phone than what was advertised on their own website. That should have been the red flag not to book there, and we never will again.

Friends_and_family Family

8/10

Excellent

02 Sep 2025

Juan

Thank you for the stay! it was easy to check in and it was comfortable! easy to get around close to restaurants!

Thank you

Leisure Family

6/10

Pleasant

02 Sep 2025

Melissa

Very convenient location, Outdated furniture needs better maintenance.

Leisure Family

10/10

Exceptional

31 Aug 2025

Sheree

Love the live edge furniture and fireplace,
Disappointed the pool was closed

4/10

Poor

30 Aug 2025

Tracie

It could seriously use someone willing to supervise the overall maintenence and cleanliness of the cabins . Someone who checks the work of the housekeepers and holds them accountable for their work.. proper maintenence is important for the guests comfort and safety as well as the employees.. Management should always put the guest's satisfaction first. I was refused a new room when i complained of the cleanliness of the cozy cabin.. The guy even walked out the the cozy cabin and i pointed out the complaints i had but still i wasnt acknowledged. He did say next time i stayed i would see how much better the cabin looked .. i will say that he wasnt rude. Oh and i payed the $9 to protect my reservation which was for sleepy nest yet i didnt get any protection at all.. i was stuck in a cabin that wasnt fit to be rented..

Leisure Self

6/10

Pleasant

24 Aug 2025

Thomas

Best Location But Needs Updated

Can’t beat the location. That’s the best part. The cabin itself was old and very dated. Very much needs updated. The towels were really bad. I’ve seen better towels at car washes. No soap or shampoo was provided so be sure to bring your own. The toilet kept running. The place came with cooking stuff but I wouldn’t use it. I’ve thrown better looking stuff away. The bed was at least comfortable. No end tables and only one outlet in the entire bedroom.

Partner

10/10

Exceptional

22 Aug 2025

Diana

I loved the shy bunny cabin! We were able to cook & the fridge is decent size so our food & drinks fit & everything was walkable & we biked!
I will definitely be going back!

Leisure Friends