Name: Motel 6 San Bernardino, CA - North
Address: 1960 Ostrems Way, San Bernardino, 92407, US

4/10

Poor

23 Jul 2026

James

An unexpected hidden charge. A CASH deposit required even though the room was prepaid. If you're going to have that kind of requirement then MAKE IT OBVIOUS on websites. $3.99 to use their ATM. It was 1am. Not like I had a choice to go find my bank in a different city/state. This is the kind of thing that I will stay elsewhere from now on. The way I see it, you owe me four bucks. Oh, BTW, I have been in the hotel industry over 40 years. There's nothing you can tell me about customer service and this poor surprise is NOT customer service.

6/10

Pleasant

22 Jul 2026

katrina

They keep your deposit- Beware! They allow pets, said my dogs shed too much! Funny, I have cats. Grey short haired cats. Still kept my deposit.

10/10

Exceptional

20 Jul 2026

James

Location location and location

Self

8/10

Excellent

19 Jul 2026

Gene

Mini fridge door would stick and not close completely resulting in frost build up and water on floor and in shelves of fridge, limited tv options no microwave . Otherwise clean stocked with towels decent linens (bed skirt would make a noise when bed was used .restaurant next door , fast food across street gas and misc in walking distance wall mart too and east close frwy access had pool 3 floors ac heat good bucket cups and hand soap provided flatscreen tv w remote 48”.good parking well lit . Pretty safe. And I’m from the hood so….? Yea safe. Had to get new key card for second day idk why it stopped working , suer annoying tho . Friendly helpful clerk . Coffee provided in am. Vending machines in lobby and washer dryers available as well. Price was not horrible but still more than I like to spend $62-63$ per night on weekend sat n sun nights 3pm check in land line in room a sm trash cans (2) side tables (2) marble desk top w cubby holes and chair clothes area w hangers sink separate from tub/shower , toilet w privacy door king size bed , three pillows memory foam , comfortable firm clean. Privacy blackout curtains and peep hole on door. No do not disturb sign provided

Self

8/10

Excellent

12 Jul 2026

Angela

Staff was great, other customers are too messy.

Pet

10/10

Exceptional

12 Jul 2026

Angela

Air conditioning was great. Some customers are to messy, leave food and tras at the parking lot. Also some don't respect and don't picked up after their dogs poop. Alicia has a great customer service.

Pet

6/10

Pleasant

12 Jul 2026

Dora

Cheap

Partner

10/10

Exceptional

10 Jul 2026

Pat

Air conditioning was cold but need to have microwave in room

Partner

10/10

Exceptional

10 Jul 2026

Phanututh

Air condition so cold but need to have microwave in room

Partner

8/10

Excellent

09 Jul 2026

Luis

It was ok

Partner

8/10

Excellent

06 Jul 2026

Angela

my day was the first day nice some stuff is cool and helpful, the property was well making except for the guests never cleaned up their dog s*** they need it everywhere they said of rules on that other than that that's fine you know it's easy to fix their prices cuz they keep going up and up they need to fix it where we convenient and affordable

4/10

Poor

05 Jul 2026

Diana

We stay every Wennesday when we can't get a room. At Bear Springs. Motel 6 is loaded with roches. What more can I say.

10/10

Exceptional

30 Jun 2026

Lamar

It is a great place to stay. There’s plenty of excellent places to eat at around there. There’s a Walmart right across the street. The cleanliness is good. The only thing I would say is they just need more microwaves or they need to put microwaves in all the rooms so for that, I’ll give it a nine out of 9 out of 10

Self

2/10

Poor

30 Jun 2026

Johnneane

Unsafe area. Will not stay their again.

Self

2/10

Poor

29 Jun 2026

Trenice

Not what I expected not a good stay. Throw the whole mattress ,the motel away !

Friends_and_family Family

10/10

Exceptional

28 Jun 2026

Kareem

Nice

Self

10/10

Exceptional

28 Jun 2026

Kareem

Nice

Self

10/10

Exceptional

26 Jun 2026

Kareem

Nice

Self

2/10

Poor

22 Jun 2026

Denis

It's a terrible place. There are homeless people walking around the motel. There's dirt everywhere. They take a deposit of $60 only in cash. When leaving, they couldn't figure out where my deposit was. The reception didn't want to return my deposit, telling me to get out of there. I strongly do not recommend this motel.

8/10

Excellent

21 Jun 2026

Bobby

Ok

10/10

Exceptional

20 Jun 2026

Luis Gerardo

Clean room relaxation was pretty
Good

Partner

10/10

Exceptional

19 Jun 2026

angela

Great location

Family

2/10

Poor

17 Jun 2026

Brian

There was a hidden fee of $ 60 cash.You had to pay it to check in.I didn't have the sixty dollars cash.They have an a t m that charges $5 to use. Smells like weed in a bad location, the room bedding had cigarette holes in it. The T.V. was terrible only 10 local channels pre programed. Can here the freeway from the room. The staff is rude. The room floor was dirty, hair in the bed hair in the shower.the pool had a green tint to it.WILL NOT RECOMMENDED, WILL NOT STAY HERE AGAIN.

Self

8/10

Excellent

14 Jun 2026

Francisco

Room was clean but they charged a $50 a unepected deposit with a whole list of rules kinda felt like I was a kid again with all the rules…. But they did accommodate on the deposit return

Partner

6/10

Pleasant

12 Jun 2026

Rick

Good price, clean, bare bones make sure you
take your own soap, shampoo and Kleenex

2/10

Poor

12 Jun 2026

Jim

When we first arrived, the key system to the doors didn't work. We had a problem with the toilet and they had us try to solve the problem because there wasn't any maintenance available for almost two hours. They eventually sent over maintenance to clear the problem. On the second day, we came back from running errands and were locked out of room. No reason was given!!! I won't stay here ever again. Also, when we first got there, we found a live cockroach.

Friends_and_family Friends

10/10

Exceptional

10 Jun 2026

Maria G

Was great easy check in and relaxing area not so bad either

6/10

Pleasant

09 Jun 2026

Shavon

.

2/10

Poor

08 Jun 2026

Martin

All night random people banging on the doors and trying to break into the room.

Self

4/10

Poor

06 Jun 2026

Jennifer

Very ghetto. There was someone outside on “something” walking the property. When we told the attendant he said he was the neighborhood addict and to leave him alone and he will leave you alone. Bed sheets had stains and was uncomfortable. Left as soon as I had enough energy to drive home.

10/10

Exceptional

05 Jun 2026

Courtney

I love this property. There’s a microwave on every floor built in to the wall. I love the access to the freeway. It was very clean. The laundry facilities inside were above average the staff. Excellent there were some of the nicest people every shift even graveyard there’s enough parking in the rooms were big. No complaints whatsoever will recommend this place to everyone.

8/10

Excellent

05 Jun 2026

Liam

Cheap motel in a bit of a dodgey area. But walked to a nearby restaurant at night, people seem to keep to themselves. Outside the motel is well lit, nothing seemed to happen the night I was there. For a cheap bed for the night it’s fine.

Self

4/10

Poor

31 May 2026

Judith

Dirty, noisy, ghetto, smell was horrible. It’s definitely a cheap motel. Staff was GREAT!

6/10

Pleasant

31 May 2026

Nelli

Our keys seems... never work. We would appreciate shampoo, not only soup. Hope it is not too much to ask ? -) otherwise safe & quiet. Nice view on Walmart & Mountains.

Partner

10/10

Exceptional

28 May 2026

Edelmira

It was clean and the staff at the front desk was excellent . The room was clean and nice but the beds were crammed into the tiniest room

6/10

Pleasant

27 May 2026

Angelina

Room was clean except that it seems after the maid cleaned up, a male used the toilet and wasn't clean about it. Maybe a maintenance guy. ?
Bedding was clean. No elevator so had to walk up to the 3rd floor. Someone knocked really hard on the door at 7am and woke us up yelling about her phone. Guess she had the wrong room but describes all the different people who rent a room there. It was a last minute cheap deal we got. Next time I will just spend that extra money for a more comfortable place to stay.

Partner

10/10

Exceptional

25 May 2026

andrew

great

Pet

2/10

Poor

25 May 2026

Melissa

Not to spill beer on sheets and towels or if not they don’t give you your deposit back.
Ps sheets or towels do not cost no $60.00

Partner

4/10

Poor

24 May 2026

Elizabeth

This hotel was not the place to be. I stayed for one week and I was ready to leave. There was toilet problems from day one. Second night the police had to be called. Third night I learned of a homeless shelter right next door. Which brought a lot of problems all by themselves. Dogs running lose, no leash but when I called regarding the toilet on the fourth day. I couldn't get any help so I went and purchased one. Did not work. My room was red tagged and I was ask to move to a another floor. I am disabled and there wasn't any equipment to help move me upstairs. So I moved to the Holiday Inn in Redlands. I'm still here and very happy.

Friends

2/10

Poor

24 May 2026

david

I have stayed here countless times and while the showers were improved from the disgusting mold traps they used to be they have a troll of a manager who is rude and obnoxious and needs to learn the appropriate way to speak to someone.

Partner

10/10

Exceptional

24 May 2026

Kevin

It was nice for the price well worth it

10/10

Exceptional

22 May 2026

Ceila

The room was super clean, the grounds were well kept & friendly staff

Partner

10/10

Exceptional

21 May 2026

Gustavo

This is the cleanest motel 6 I ve have been in. Staff is helpful af.

Self

2/10

Poor

21 May 2026

Noemi

Had someone try to come in in the middle of the night. They had a card key and everything not sure of they double booked or what the reason is but they woke me up in the middle of the night they started making accusations and the nicest night I couldn't even sleep because of what had happened the night prior. The next day after the incident I reported what happened to the front desk employee and she said to speak to the manager the next day. Next day when I go to check out I speak to the manager and she said why I had not reported it sooner I explained I had but they had told me to speak to her instead. Manager said she had no idea about the incident and that she had to check the cameras to make sure and she said she'd call and asked for the phone number. She never called when I went to go get my deposit back later that same day she was gone and the same lady I had first reported it to was there again she said we would have to speak to her. To me they didn't care about the incident at all but it's not ok to book a room and be woken up in the middle of the night by some crazy person and the next day you're not even comfortable sleeping there I went to sleep until 4 because I was just not comfortable.

Friends_and_family Friends

8/10

Excellent

20 May 2026

Nogivenname

Yes

6/10

Pleasant

19 May 2026

Katelyn

Air conditioning was effective and room was clean

Partner

6/10

Pleasant

19 May 2026

Kimberly

Bugs

Partner

10/10

Exceptional

17 May 2026

Veronica

Room was comfy clean front service was friendly and awesome swift and quick no issues close to alot of places close to freeway stay here regularly from now on !!!

Partner

4/10

Poor

17 May 2026

Elizabeth

This isn't a safe place at all. Homeless camp next door people walking in and out. Constant disturbance by other guests. Maintence not keeping up with minimal issues. We had a plugged toilet for 1 week. We went and purchased a plunger because we couldnt get the front desk to acknowledge our work order. No maid service unless requested. Will keep deposit for any reason they feel. There needs to be more vigilance regarding dog policy such as leashes at all times and pick up poop!

Pet

10/10

Exceptional

15 May 2026

Richard

What I liked about the property was the attention to detail the cleanliness. The room looked good didn’t smell. The bed was nice. The furniture was nice. The bathroom was nice. The floor was nice. The walls were nice. The curtains were nice. The air-conditioning is a little out of date and the employees will rule their service cards real early in the morning and it wakes you up. It’s just louder. You could hear them on different floors going to room to room and that’s kind of disturbing if they can get something that’s a little bit more quieter that would be nice. Otherwise this is one of the best Motel 6 that I’ve ever stood at.

Self

6/10

Pleasant

15 May 2026

PAUL

Clean hotel, friendly staff

Self

10/10

Exceptional

15 May 2026

G

AC was perfect. Plenty of parking

2/10

Poor

11 May 2026

melvin

Dirty 1 towel and never got my deposit

Family_with_children

2/10

Poor

11 May 2026

Melvin

Terrible service plumbing was messed up poop coming up the bath just discussing

4/10

Poor

11 May 2026

Kimberly

There was a roach in the room and not enough rooms for disabled. Not too mention, if I were in a wheelchair, I couldn’t get upstairs to the 3rd floor because the elevator was broken!!!

Partner

2/10

Poor

10 May 2026

Aimee

Rude staff

Family_with_children

10/10

Exceptional

08 May 2026

Simeon

More staff

8/10

Excellent

07 May 2026

Priscilla

Clean, comfortable, good air conditioning

8/10

Excellent

05 May 2026

Angelina

yes

Friends

10/10

Exceptional

02 May 2026

Edaja

✨

2/10

Poor

02 May 2026

Catherine

Everything was good until I got in my room and the T.V didn’t work. I called the front office and someone came within minutes. Well now everything went wrong I was told that “He was sorry but he couldn’t get the T.V to work and there was not another room available everything was booked. But he could give me a discount if I was stay another night or my next visit. Well I had spent all my money couldn’t go anywhere else so I stayed. Then when I checked out and asked for the discount I was told that was only if I was staying another day. So I paid full price plus $60 cash deposit and had no T.V all night. That is bull crap I should have been given something I didn’t expect to get all my money back but it was just swept under the rug and I was treated like it never happened. I am so upset that they could do that and not be held responsible for the inconvenience to me. I was there and paid the money and was not given wahat I paid for So I am not happy with what I went through and will never stay there again and I have been there multiple times over the years.

Partner

10/10

Exceptional

27 Apr 2026

kim

nice staff, clean room

Family

2/10

Poor

27 Apr 2026

john

La cama estaba sucia la cobija estaba con
Hoyos las toallas no las use pero estaba manchadas

Self

10/10

Exceptional

26 Apr 2026

Asaua

All of it was perfect!

Family_with_children

10/10

Exceptional

26 Apr 2026

Fidel

Yes

Self

8/10

Excellent

25 Apr 2026

Aimee

Decently clean rooms, no bugs beside a couple gnats. Be careful, they will keep your $60 cash deposit if you leave the towels dirty. Neighbors banging and playing music loud all hours but for no credit card required, not bad. Watch out someone walked right in our room after leaving the door cracked open 30 seconds had to tell him hey he said wrong room and turned back around. Just be on guard.

Family_with_children

6/10

Pleasant

23 Apr 2026

Tracey

Room wasn’t that great but did job for night. Stains on blanket toilet and tub

Partner

2/10

Poor

20 Apr 2026

Sekeena

Whatever you do, DO NOT STAY HERE!!!
They charged cash deposit and kept it claiming that I damaged an already old and BLOODY BLANKET. those blankets are so cheap but yet I was charged department store prices for something out of a discount store. Lots of homelessness and drug dealers that roam the property as well

Self

10/10

Exceptional

20 Apr 2026

Juan

Great room

Partner

8/10

Excellent

18 Apr 2026

Rob

Staff does their best....

Business

2/10

Poor

16 Apr 2026

brandon

Staff horrible attitude

10/10

Exceptional

16 Apr 2026

Fidel

Room was clean and parking area was well lit I didn't have any issues with the air conditioning

Self

6/10

Pleasant

16 Apr 2026

Paloma

The conditions to get refund back are too much. If you have an accident on any of the sheets you lose your $60 sec deposit. If you lose a key card, you have to pay. Sounds like devious way to make more revenue!

Partner

6/10

Pleasant

16 Apr 2026

Monica

Decent

Pet

6/10

Pleasant

16 Apr 2026

Monica

Great price

Pet

10/10

Exceptional

16 Apr 2026

Monica

Clean

Pet

10/10

Exceptional

16 Apr 2026

Monica

Great staff

Pet

10/10

Exceptional

16 Apr 2026

Monica

Great staff

Pet

10/10

Exceptional

15 Apr 2026

Carlos

Beautiful ladies

10/10

Exceptional

14 Apr 2026

Monica

LOVE THE STAFF

Pet

10/10

Exceptional

14 Apr 2026

Monica

GREAT PLACE

Pet

10/10

Exceptional

14 Apr 2026

Monica

Love this place.

Pet

2/10

Poor

14 Apr 2026

Vinicio

The girl at counter was very disrespectful and rude. She then threw my driver license at me, so to avoid any conflicts I walked away.

10/10

Exceptional

14 Apr 2026

Monica

Ok place. Great Staff

Partner

2/10

Poor

14 Apr 2026

Zachory

After booking and having a confirmation code and all. they told me I didn’t have a reservation and couldn’t accommodate my stay. My wife with asthma was forced to stay in a smoking room.

Friends_and_family Friends

2/10

Poor

13 Apr 2026

Robert

They lost my reservation, for a king size bed in a non-smoking room. They only had small double bed, smoker room. I really hate smell of cigarettes and I had no other options. Then they made me give a cash deposit, which was not on the Expedia website. I had to drive around at night looking for a gas station with an ATM and pray one of the drug addicts that was loitering in the parking lot didnt rob me. On top of all that, the AC didnt work the best, the mattress was hard, and the window didt latch shut. I will never return to that location and this has me questioning using Expedia in the future.

Partner

10/10

Exceptional

12 Apr 2026

Breanna

Good rooms great price

Family_with_children

10/10

Exceptional

12 Apr 2026

Carlos

Beautiful women work here

10/10

Exceptional

11 Apr 2026

Carlos

Good

8/10

Excellent

10 Apr 2026

Brutus A.

It's quiet and comfortable
Fairly reasonable
Clean room

Partner

10/10

Exceptional

10 Apr 2026

Ava

The room was the parking lot was clean

6/10

Pleasant

04 Apr 2026

Ronald

Hotel is decent but for events is insane that they want to charge like if they are 5 stars hotel. Parking was easy but kinda weird that theres a lot of people sleeping at night by the halls, by the stairs. Which was a bit concerning for safety wise. The stairs had trash, it could be more clean

Partner

8/10

Excellent

04 Apr 2026

Vanessa

Parking easy, access to a number of places to eat. Was here for beyond wonderland definitely recommend staying here

Partner

2/10

Poor

03 Apr 2026

Mia

Terrible las Sabanas tenian sangre y no las cambiaron dormi en mi carro en el parking y no me an reembolsado