Name: Hotel Jasmine
Address: Viale Cividale 2, Rimini, IT

Hotel Jasmine

Rimini · Italy

3 reviews shown

2/10

Poor

29 Mar 2025

Rafael

Cancellation. No hot water. Rudeness. Disrespect.

My wife and I have been to over 40 countries and this was the worst accommodation we have ever stayed in.

First of all, the disrespect began when, early in the morning on the day of check-in, we received an email from the hotel saying that they could not accommodate us and that we would be sent to another hotel in the same chain, the Brezza Hotel.

However, the hotel did not even have hot water available, an item that we consider basic in any type of accommodation. The elevator did not work and they put us on the third floor. The hotel looked run down with cracked windows in the hallways and worn paintwork, but that was not the worst part.

They lied to us saying that the hot water would be restored in 1h and 30m, but that was not what happened.

The next day, when I went to ask the receptionist about the problems and pay the \"tourist tax\", she was very rude, she wrote 30 euros on a piece of paper, insinuating that I couldn't complain, that it wasn't \"fair\" because they had offered sandwiches (cheap lettuce and ham sandwiches) and I had paid a low price for the stay, even though that was the promotional price I found on the offer website, but I would never have closed the deal under those conditions, especially in a place by the sea. I insisted on paying the \"tourist tax\" and she wouldn't accept it.

Tried to flatter us with these cheap sandwiches the day before, but what we wanted was the basics, to be able to take a hot shower in a clean room and in a minimally decent.

Partner

8/10

Excellent

01 Jul 2024

Luca

Nuova gestione, top!!

Un po’ timorosi dalle recensioni precedenti invece ci siam trovati benissimo! Probabilmente da precedente gestione. Cortesia e gentilezza dei gestori attuali, pulizia top, colazione molto varia e a buffet!
Camera con balcone a 50 mt dal mare con vista sullo stesso. Perfetto!

Partner

4/10

Poor

15 Sep 2023

Verified traveler

Sehr heruntergekommenes Hotel, höchstens 1*

Badezimmer sehr klein, Dusche mit Bodenabfluss, neben der Toilette.
Federkernmatratzen sehr ungemütlich.
Frühstück passabel.
Fensterrahmen unten morsch, lose am Mauerwerk.
Aufgrund der Gehbehinderung (Rutschgefaht im Bad) bekamen wir anstandslos ein anderes Zimmer (siehe Fotos) mit einem \"schönem\" Bad.
Parkplatz muss man lange suchen oder bekommt einen direkt beim Hotel, gegen 10€/Tag. Dieser wurde aber ständig von anderen Autos benutzt.
Das Hotel ist in keinster weise barierrefrei!
Klimaanlagen funktionierten in keinem der Zimmer.
Nach der Abreise der meisten Gäste wurde Abends das Licht im Stiegenaufgang abgedreht. Nach Intervention wurde die Sicherung aber wieder eingeschaltet.
Sehr hellhörige Wände.
Das Internet funktioniert so gut wie nicht, selbst in der Lobby.
Auch Schimmel war dort und da zu sehen.
Über das Hotel bekommt man 2 Liegen und 1 Schirm um18€ pro Tag (Privatstrand?).
Leider müssen wir feststellen dass das Hotel sehr heruntergekommen ist und den 3* in keinster Weise entspricht!
Die einzigen 2 Pluspunkte sind die Strandnähe und das bemühte Personal.

Friends_and_family Family