Name: Mercure Rouen Val de Reuil
Address: 7 Voie des Clouets, Val De Reuil, 27100, FR

10/10

Exceptional

18 Jul 2026

Mark

Clean and staff very good

10/10

Exceptional

02 Mar 2026

Martin

Excellent staff, clean, very comfortable room. Very friendly towards our two small dogs.

Partner

10/10

Exceptional

21 Feb 2026

Martin

Great staff lovely clean room

8/10

Excellent

18 Feb 2026

Albert

Good hotel

8/10

Excellent

06 Jan 2026

Denise

Check in was easy with no issues, nice friendly/helpful staff. Restaurant adjacent, Hippopotamus, which staff recommended and was very good. Did not eat breakfast at hotel so no comment. plenty of free parking at hotel.

Partner

10/10

Exceptional

29 Nov 2025

John

Firstly when walking in was greeted by a friendly , helpful lady, who could speak better English than me. Room was clean and comfortable. Great location. Lots of restaurants and easy to. Will be staying again.

Friends_and_family Family

8/10

Excellent

20 Aug 2025

Valini

Room definitely fit our needs and was very spacious. Unfortunately there was no safe or iron in the room which was disappointing. Food options are also very limited. The staff was nice however and spoke English very well.

Leisure Partner

8/10

Excellent

09 Jun 2025

Raymond

Friendly, helpful staff.

8/10

Excellent

18 Feb 2025

James

Useful stopover en route south.

Pluses: Free parking, clean rooms, friendly staff, walking distance to several restaurants, conveniently situated close to autoroute but not noisy.
Negatives: Extremely loud Aircon, no milk with tea and coffee facilities.

Partner

6/10

Pleasant

05 Oct 2024

Ray

Like many booking services, where the customer is a wheelchair user the options to book do not cater for this. On review the hotel offered wheelchair accessibility which is why I booked. In the event the room was great, but access to the restaurant was up 4 steps, which needed one of the helpful staff assistance and the hotel was located up a steep drive. Restataurant hours were limited; to conclude I would not have booked had this information been available.

Leisure Partner

4/10

Poor

07 Jul 2024

Douglas

At the end if its life. Nice staff but poor hotel. Only redeeming feature is closeness to the A13.

Business

10/10

Exceptional

12 Jun 2024

Patrick

Was a great stay. Breakfast was fantastic

Leisure Family

8/10

Excellent

06 Apr 2024

Nick

Firm beds

Room air con was unnoticeable even when turned right down.
Beds were too firm for us. Room.could do with usb socket to allow devices to be plugged in without adaptors.

Friends_and_family Family

8/10

Excellent

31 Jul 2023

Christine

Good for a one night stop-over

The hotel was very clean, the rooms were a reasonable size and the beds were large and comfortable. I have no complaints for a one night stay. I did think the breakfast was very overpiced at 18 euros, though I believe it is cheaper if you book it at the same time as your room.

Friends_and_family Family

10/10

Exceptional

30 Jul 2023

kiran

Mercure

Nice hotel, friendly staff, essy access to paris and other major cities

Friends_and_family Family

8/10

Excellent

20 Dec 2022

Kevin

It was good for what we needed

Leisure Family

6/10

Pleasant

14 Jul 2021

Mary

Disappointed

Our room was too small for our needs one wheelchair user bath not shower disabled room only sleeps 2 people and we had our son with us he needs 2 carers so needed a room for 3 but they wouldn’t let us have the accessibility room 😡

Friends_and_family Family

8/10

Excellent

13 Sep 2020

Guy

Business trip in callenging Covid situation.

Beside the COVID situation requesting a lot of distanciation, team was pleasant and nice.

Business

10/10

Exceptional

13 Dec 2019

Jeanette

Great business hotel!

Regularly use the hotel for business always clean with nice size rooms and staff are very helpful.

Business

8/10

Excellent

22 Sep 2019

Verified traveler

Good sized room and bed with excellent en-suite shower room. Restaurant not open weekends but does have several eateries nearby. Receptionist friendly and helpful. Breakfast expensive@ 15 euros per person. Altogether pleasant stay. Thanks.

Leisure Partner

10/10

Exceptional

15 Sep 2019

Verified traveler

Friendly staff nice place to stay. We have stayed here several times and it is very good value for money on Expedia

Leisure

8/10

Excellent

03 Sep 2019

Verified traveler

it's near the high way , and many nice restaurants are nearby

10/10

Exceptional

17 Aug 2019

Verified traveler

Looks a little dated from the outside but inside it is lovely.
Staff very friendly and helpful. Good buffet breakfast and very clean comfortable room. Special mention for our chambermaid on the second day of our stay, room was spotless and her attention to detail was first class!

Leisure Partner

6/10

Pleasant

12 Aug 2019

Verified traveler

Not good enough to be a four star

Generally ok. Free drinks in the room : a lot of choices. Nice box of cosmetic products. But not good enough for a four star hotel. Better than a 3 star hotel reservation anyway

Family

10/10

Exceptional

11 Aug 2019

Paul

Good For An Overnight Stop Over

Stayed overnight to break up the journey to southern France. Close to restaurants if hotel restaurant is not open.

Good choice at breakfast, but limited for those with gluten and dairy intolerances.

Would stay again if travelling through area.

Friends_and_family Family

8/10

Excellent

05 Aug 2019

antoine

Hôtel calme

Équipe sympathique et efficace.
Chambre calme.
Hôtel qui nécessite rénovation, pas de mini bar, matelas moyennement confortable, mobilier qui date.

Family

8/10

Excellent

08 May 2019

Verified traveler

Ok but restaurant closed for two weeks
However adjacent restaurants just next to restaurant

10/10

Exceptional

03 Jan 2019

Phillip

Comfortable hotel, great staff & 24 hour reception

Very nice hotel, our family room had a recently refurbished en-suite shower room and was very comfortable. Arriving late in the evening, the 24 hour reception was much appreciated and the evening and morning staff were exceptionally friendly and helpful. It was a real pleasure to stay here. The only criticism is the high price of breakfast so we decided against it.

Family

10/10

Exceptional

24 Dec 2018

Verified traveler

Lovely high standard hotel. Very clean and tidy. Staff very welcoming and helpful.

2/10

Poor

23 Sep 2018

hannah

'Catfish' Hotel - looks nothing like the photos

The hotel does not look like the photos used on Expedia. The front of the hotel is very ugly and dirty. The 'free wifi' doesn't work. The room is tired and dated. Bed is okay.

8/10

Excellent

18 Sep 2018

Amanda

Good choice for short stop

Conveniently located just off the main road to Rouen this is an ideal stop on the journey back to the tunnel or ports. Outside area a little noisy to have the windows open which made the room a little warm and perhaps we should have sorted that before sleeping. The outside is very 70's but the inside is perfectly modern. Rooms perhaps a little dated now but clean and everything working. Staff pleasant, excellent English spoken. Did not eat there but what I saw looked fine.

10/10

Exceptional

02 Sep 2018

Martin

Great hotel

This hotel is a very convenient overnight stay. The staff are very friendly, professional and efficient.
The room as always was excellent, very comfortable, a little fridge with drinks is a bonus and a lovely bathroom with all the trimmings.

10/10

Exceptional

27 Jul 2018

Mark

Lovely Hotel

Lovely clean and comfortable hotel. Room was lovely too. Bathroom was lovely although bath was a bit small. Staff were very friendly.

Family

4/10

Poor

07 Nov 2017

Verified traveler

Missleading Staff

Due to an error I arrived 1 day after my booking. At reception they told me there wont be any problem to correct that error and make a date change on my booking, but at checkout next morning they told me to pay for both nights!

6/10

Pleasant

17 Oct 2017

Moshe

Simple hotel.

Seems not a 4 stars hotel, maybe 3 stars.
Breakfast is ok, expected make eggs by order.
Bath in very poor condition.

Family

10/10

Exceptional

30 Aug 2017

Verified traveler

quick review is fine - then having filled in what I want to fill in you will not let me submit it!!

8/10

Excellent

07 Aug 2017

Michael

Comfortable and clean, restaurants just a few minutes walk away.

Family

10/10

Exceptional

10 Oct 2016

Fred

Good Overnight Stop

Over night stop en route to UK

Partner

4/10

Poor

07 Oct 2016

Verified traveler

Dreadful experience.

This was a disastrous experience for us. Our room was in the middle of an extremely noisy wedding/family celebration which went on and on. When we asked for a change of room we were told there was nothing available. When we got up to leave, at 6.00 a.m, because we had not slept, there was no electricity or hot water so we had to get ourselves ready with the aid of an I phone torch. Reception told us there had been a problem the day before which clearly had not been fixed! No apology was offered. We will definitely not stay there again. Very poor for Mercure, which we thought had reasonable standards.

Partner

8/10

Excellent

04 Oct 2016

Verified traveler

Excelent for comfortable overnight stay

Second overnight stay between Spain and Calais ferryport very convenient location with excelent service plus the breakfast was really first class hotel is a bit pricey at std tariff but a good saving on advance booking option.

Partner

4/10

Poor

18 Sep 2016

Jim the driver

Can only recommend the rooms.

After a long day travelling and looking forward to the first hot meal of the day, was given the bad news that restaurant was closed for the weekend. Was given a voucher for a restaurant close by which being part of a national chain did not provide the french/local cuisine I was so looking forward to.
To make matters worse the receptionist ( who really tried her best) was the only member of staff around. She was so busy checking people in ,answering the phone and acting as the barmaid that obtaining prompt service to get a beer became a real challenge !
Although the rooms were pleasant and the over worked receptionist just about managed to keep on top of things, I cannot recommend this place . How can a proper hotel not offer food on a Friday evening ? What is the Mercure Hotel Group doing allowing this all to happen ?
I tried to speak to the Manager but was told by reception that he would be absent until after the weekend.
I am writing this whilst staying at the Mercure in Bourg en Bresse , what a difference. Plenty of staff,great room,and the restaurant is open with a great looking menu !
If you want a hotel with proper staffing levels, that offers food of a weekend, where you do not have to wait ten minutes for a beer and where management is available for customers to complain to , then do not stay at the Mercure ,Val de Reuil !

8/10

Excellent

11 Sep 2016

Lynda

Lovely hotel

Lovely welcome, great room, only reservation was the price of breakfast but we had a cheaper option at the LeClerc supermarket!

Partner

10/10

Exceptional

01 Sep 2016

Sharon

Lovely staff very helpful and friendly .

Family

8/10

Excellent

13 Aug 2016

MH

Perfect stop for a night

This was a very reasonable stop for a night driving south from the UK. Spacious room, friendly staff. The restaurant was closed but good facilities near by. The decor is dated, but the parking was fine, bed comfortable and helpful staff upon check in. Would recommend.

8/10

Excellent

05 Aug 2016

Verified traveler

Business Trip

Pity that the restaurant was closed (for a month) and one had to walk a couple of hundred yards in the rain to get dinner.

10/10

Exceptional

30 Jul 2016

geoff

Good standard hotel very convenient to the motorwa

Easy check in comfortable room excellent breakfast

4/10

Poor

17 Jun 2016

Verified traveler

Disappointed.

Room was in need of upgrading. Bathroom specially. The whole experience felt gloomy, the location suited only an overnight stay.

Partner

8/10

Excellent

16 May 2016

Verified traveler

Quiet and quality food

The hotel is Ok despite the fitness room been ridiculously small. The positive points are the hotel is located in a dead end so it is very quiet.The food served in the restaurant is of good quality (for a hotel restaurant), especially the starters.
I used to stay in a different hotel nearby but from now on this hotel will be my number one choice.

8/10

Excellent

05 Jan 2016

Anthony

Very friendly staff, very large comfortable bed, good restaurant next door.

Family

8/10

Excellent

06 Oct 2015

James

Convenient and Good Quality of Service would recom

We were impressed by this Mercure on arrival the reception was very welcoming and helpful and the room well presented with tea & coffee facilities and very comfotable and quiet.
It was well located for an overnight stay on way back to Calais with good secure free parking. It is in a commercial area but not unpleasant.
This was our first stay in a Mercure Hotel and we had a discounted price so the room was good value for the quality breakfast was a bit pricey at €13 but of good quality with a modest option of hot food available how be it in fairly short supply but the layout and presentation was enjoyable.
We would use this hotel again because of location and quality of service.

Partner

10/10

Exceptional

02 Sep 2015

George

very good value for money

We booked two rooms as a family. Breakfast was free for the kids, otherwise the cost of breakfast I would have considered expensive for what it was. The rooms itself were incredibly good value for an overnight stop. Not the best of areas for a long stay, but suited us as we were just wanting a bed and somewhere to eat. Received a 15% discount for dinner at a local restaurant too. Staff were fabulous

Family

10/10

Exceptional

02 Sep 2015

Sheila

Ideal stopover

Overnight en route back to channel port (dieppe) - easy access from motorway after long journey, well appointed room ( we had \"privilege \" with terrace) , convenient restaurant next door ( 2 min walk) - in fact ideal stopover hotel - would certainly use again in similar circumstances.

Partner

8/10

Excellent

23 Aug 2015

Verified traveler

Overnight stay

Just an overnight stop.nice and quiet good places to eat and easy to get to from the main road.

Family

10/10

Exceptional

22 Aug 2015

dirk

you get what you expect for the price

good , but restaurant closed , we had to go to one restaurant beside the hotel .

4/10

Poor

14 Aug 2015

Verified traveler

Dried urine on bathroom floor. No restaurant.

This could be a nice hotel. There was no notice that the restaurant had been shut for a long time and the filthy bathroom marred what could have been a good stay in a great spot for heading north or south

10/10

Exceptional

11 Aug 2015

Stuart

Pristine rooms and friendly staff

Great hotel for an overnight break from a long car journey. Really friendly and helpful staff. Pristine rooms.

Family

6/10

Pleasant

03 Aug 2015

Verified traveler

Nice but noisy

I have stayed here twice in 6 months, using it to break the journey up from northern England to southern France. Reception staff are really nice, very accommodating, the only problem is, getting and staying asleep. It's such a noisy hotel, doors banging all through the night, people having lively conversations, all heard as though they are in the room with you, I can only assume there is a lack of sound insulation. This is my only fault with the hotel, so if you go unconscious when asleep you should be ok.

10/10

Exceptional

21 Jul 2015

Derek

Very good hotel, close to autoroute.

Very clean comfortable large room with very good facilities.

8/10

Excellent

11 Jul 2015

Verified traveler

Convenient location. Delicious breakfast. Clean room. Great value.

Family

6/10

Pleasant

31 May 2015

Verified traveler

Disappointingly poor sevice

The hotel was comfortable enough but the service was very poor. Breakfast was quite expensive and when we got to the restaurant at 0800, because it was quite busy, all the hot food was gone and most of the bread so there was very little choice! We had to wait ages to be served in the bar the evening before and also at dinner. Our room still had cleaning materials left in it and no toilet paper. Overall we were very disappointed and will not be staying here again.

Family

10/10

Exceptional

20 May 2015

Horacio

Great place to stay in.

Very nice new hotel on the outskirts of Rouen.
A good place to consider for a business hotel near Rouen.

8/10

Excellent

11 May 2015

Verified traveler

none

Despite being in a very boring but quiet neighbourhood, this is a perfect hotel for a short stay, very close but remote to the motorway. Breakfast is fantastic. Service as well!! Thanks for making our stay so enjoyable. Only negative is the lack of good restaurants aroubd hotel but there are some decent ones part of a chain.

Family

10/10

Exceptional

31 Mar 2015

Verified traveler

Arrived late, hotel easy to find, quiet and clean with attentive and helpful staff

8/10

Excellent

02 Nov 2014

maggi

Value for money stopover

Convenient & value for money stopover on drive to SW France - room basic but beds clean & comfortable. I asked the guy on reception for more towels and recieved them immediately. Coffee making facilities in room, which for the price was great. Would definitely use the hotel again.
Only downside was breakfast expensive at Euro 14.50 - next time we will use Mc Donalds, opposite instead.

Family

8/10

Excellent

27 Oct 2014

Verified traveler

Rumbling tummies

Good hotel but we should have been warned that the restaurent is closed Friday evening and Saturday

8/10

Excellent

12 Oct 2014

Mick

Good Hotel with helpful staff.

Large Room, very clean and comfortable, plenty of smellies in the bathroom.
Male receptionist was very helpful, he opened the back door to allow easy transfer of our luggage from our car to the room.
The only draw back was that the restaurant was not open but there was a Court Paille within the grounds, a couple of minutes walk away.

10/10

Exceptional

29 Sep 2014

Mark

Fantastic service

We were on our way home and wanted to stay on the route back. This hotel is near a nice restaurant so we had a good meal and a very nice nice in an air conditioned room

Family

8/10

Excellent

03 Aug 2014

Verified traveler

Good stop over

One night stay to break journey. Easy to find and good parking. Quick and friendly check in and check out. Very clean room and comfy beds. Good value for money.

4/10

Poor

25 Jul 2014

Kate

bit tired

the restaurant was closed, which was not mentioned when booking and room decoration was tired there had obviously suffered a water leak at some time. the reception staff were very couldn't care less. however the bed was very comfortable.

8/10

Excellent

26 Apr 2014

Fred

Good stop for on route to south west/ Spain E

Enjoyed the stay, beds very comfortable. Restaurant being refurbished, so no comment. Will definitely stay there again.

8/10

Excellent

26 Apr 2014

xi

overall it is good for price

we arrived in the midnight, there is still service in front desk and we checkin soon. The room is big enough and clear. i will recommend it

Partner

8/10

Excellent

23 Mar 2014

John

Good place to over night

Comfortable hotel as we drove down to the South of France. Not exacly a holiday destination but good for business and travellers.

10/10

Exceptional

29 Aug 2013

Sarah

Great value for money

We were plesently surprised when we checked into this hotel, not knowing what to expect. Its fantastic for families and there is lots in the area to see and explore. The beds were comfy, the rooms were clean and well maintained and the complimentary toiletries were very nice. There was tea and coffee to use also. The staff were helpful and accommodating. We would not hesitate to stay here or at another mercure in the future.

Family

8/10

Excellent

28 Aug 2013

Verified traveler

comfy bed

I booked online and got a good price so it made it better, The bar prices are to steep ! overall very good location and nice hotel, we will use it again.

8/10

Excellent

15 Jul 2013

Karen

on highway, near Giverny

Enjoyed staying. Very nice staff.

10/10

Exceptional

09 Jul 2013

Annie

Good for a stop over

Staff very helpful and room extremely comfortable. Massive bed and a bath!

6/10

Pleasant

02 Jul 2013

Verified traveler

OK for a short stay - surrounding area boring

Bathroom tatty.
Room needs painting.
Surrounding area (industrial estate) is handy for motorways, but not much else. The local village and immediate area, did not offer much variety for eating out, apart from modern chain restaurants.

6/10

Pleasant

01 Jul 2013

Stevie yet again

Adequate stop-over

On a road trip from Amsterdam to Brittany, this hotel is an adequate stop-over but not what you'd call a destination. Rooms were deficient on air circulation but generally comfortable. One night is the limit here for this traveller.

Partner

8/10

Excellent

18 Sep 2012

Verified traveler

Not good for holiday travellers

Do not use this hotel if you are staying at the weekend, the resteraunt is closed over the weekend and the bar is staffed by the only person available, the hotel receptionist

10/10

Exceptional

23 Jan 2012

Verified traveler

Mercure Hotel - Val de Reuil

Perfect overnight stop off to break up a long car journey, with quick and easy restaurants next door. Would highly recommend and definitely use again.

10/10

Exceptional

18 May 2026

Emeric

TOUS ETAIT SUPER
PARKING
PDJ

Self

8/10

Excellent

19 Apr 2026

Olivier

L’hôtel est très laid mais les chambres bien équipées avec des draps particulièrement moelleux bien placé, pas cher si on excepte le petit déjeuner. Petit bémol la sonnette de nuit ne fonctionnait pas et nous sommes restés longtemps à la porte alors qu’il n’était même pas minuit.

Partner

10/10

Exceptional

16 Apr 2026

Sébastien

a

10/10

Exceptional

19 Jan 2026

Katsiaryna

J'apprécie particulièrement le personnel de cet hôtel où je sejourne pour les voyages d'affaires. Les chambres sont bien équipées et propres.

Business

10/10

Exceptional

03 Jan 2026

GEORGINA

Excelente servicio limpieza y decoración me encantó

Friends_and_family Family

6/10

Pleasant

18 Dec 2025

NATHALIE

Les produits proposes au petit dejeuner n etaient pas frais.
La salade de fruits n etait pas du jour, les fruits étaient gâtés.
L ananas sortait d une conserve.
Les gateaux type marbre: industriel
La charcuterie sans saveur : industriel
Une crepe seule abandonnee sur assiette.
En conclusion un buffet peu attrayant pour 19€!!! Et personnel absent de l accueil à mon depart pour recevoir mes doleances.

Business

8/10

Excellent

12 Dec 2025

J-PAUL

Petit déjeuner pas à la hauteur de son prix
Absence de restaurant alors que le site indique qu’il y en a un.
Chambre propre et agréable mais sans mise à disposition d’une bouteille d’eau sous prétexte de réduction du plastique.
Conclusion. Je n’y reviendrai pas.

Business

10/10

Exceptional

24 Oct 2025

REGIS

Un peu déçu du petit dejeuner, surtout le salé ( saucisses et lard méritent plus cuits, oeufs brouillés sans gout: dommage)
chambre en revanche décorée avec gout, accueil tres sympa tant le soir tard , qu au petit déjeuner
façade mériterait d etre rénovée

Business

6/10

Pleasant

28 Sep 2025

Riekert

Ontbijt was erg karig voor de prijs die wij betaalde ,werd niet bij gevuld was weinig

Partner

10/10

Exceptional

10 Jun 2025

Magali

Parfait personnel très professionnel

Leisure Family

10/10

Exceptional

29 Mar 2025

Salima

Très bon accueil et hôtel bien situé

Séjour d'une nuit. J'ai été accueillie par Enora avec un grand sourire. C'est une personne charmante et bienveillante. Elle a su répondre à mes besoins et je l'en remercie infiniment.
Chambre spacieuse et au calme.
Petit déjeuner avec un large choix et bien présenté.
Hôtel très bien situé à quelques minutes de l'autoroute.

Business

8/10

Excellent

31 Jan 2025

Riekert

De douche hadden weinig druk rest goed

Leisure Partner

4/10

Poor

20 Dec 2024

Thibaut

Restaurant a revoir

Repas du soir j'arrive a 20h30 le serveur m'annonce qu'il leurs reste que des haricots verts en accompagnement
Super....
Restaurant censé être ouvert de 19h a 22h et a 20h30 ils n'ont plus de produits. Manque de sérieux. .
Surtout que sur la soirée il n'ont pas dépasser les 5 couverts...
L'hôtel ne mérite pas 4*

Business

6/10

Pleasant

22 Sep 2024

Raphael

Deuxième nuit : télé en panne, une seule serviette de bain pour deux !

Friends_and_family Family

4/10

Poor

20 Sep 2024

Djilali

PASSABLE

Pour une nuit c’est bien pas plus , l’établissement n’a pas le standings d’un hôtel 4 étoiles .L’hôtel est vieillissant , les peintures sont abîmées , le décor sombre . La Tv est obsolète , je vais 8 fois à l’hôtel par mois en moyenne .Je ne prends jamais de photos , ce n’est pas mon état d’esprit .Je pense que la direction est consciente des insuffisances de cette établissement .

Business

8/10

Excellent

14 Jun 2024

laurent

Cher pour la prestation

On pourrais s'attendre à du plus haut de gamme vue les tarif : mériterait un bon coup de neuf !
2 mois (ou plus ?) que les portes d'entrée sont HS, le système d'ouverture des chambres ont un fonctionnement aléatoire (à base de cartes à bande MAGNETIQUE !)
Sinon, personnel agréable.

Business

8/10

Excellent

03 May 2024

philippe

Expérience agréable

Bonne expérience. Bel accueil et ambiance agréable. Literie confortable et endroit calme. Petit déjeuner très varié et copieux (mention spéciale pour les produits bio et locaux).
Le hall est très beau, les chambres gagneraient à être rafraîchies et décorées de manière plus personnelle. Et là façade refaite.
Mais c'est un bel endroit, on s'y sent bien

Friends_and_family Family

6/10

Pleasant

19 Mar 2024

Verified traveler

Hôtel au niveau d un Novotel . Très vieillot . Relooking serait nécessaire dans les chambres et les couloirs .

Business

6/10

Pleasant

13 Feb 2024

Verified traveler

Moyen

L’établissement est très correct, service top et personnel agréable, mais l’insonorisation vrais top pour discuter avec les voisin , on devine tout leur vie dans leur chambre

Friends_and_family Friends

8/10

Excellent

05 Nov 2023

VERO

Établissement rénové, c'est la 2e fois qu'on y sejourne. Calme, personnel accueillant et disponible.

Leisure Partner