B&B HOTEL Rouen St Etienne Du Rouvray

France , Rouen
SAINT-ETIENNE-DU-ROUVRAY, Chemin des Grès
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100 reviews shown

6/10

Pleasant

19 Aug 2025

alastair

a bit tricky to check in automatically

Arrived about 9.30pm and entry was difficult with the automatic machine- we had 2 rooms booked but only 1 was made available via the email, although both rooms were booked on the same booking

Friends_and_family Family

2/10

Poor

08 Jun 2025

Dominik

Check in process is the worst you can imagine. Took us 45min to get to the room.

Friends_and_family Family

6/10

Pleasant

02 Jun 2025

Melanie

Check in was not easy and had to call after hours for help to get in . Asked for ground floor room , not available , so we were put on 2nd floor !!! . Bed side light worked but the fitting was extremely loose !
Room was clean and mattress was very comfortable . We have stayed here many times but never had these problems before .

Leisure Pet

10/10

Exceptional

30 Oct 2024

Melanie

Would have liked a downstairs room . But didn’t happen even though I asked to reserve at time of booking , many weeks before arrival . Receptionist did apologise on arrival for not being able to give us this .

Leisure Partner

10/10

Exceptional

17 Aug 2024

Andy

Thank you

Arrived very late but had been left instructions to get to rooms very much needed as people where stressed. Thank you

Friends_and_family Family

10/10

Exceptional

29 Jul 2024

Norma

Helpful very welcoming staff member/manager. Quick easy check in. Very clean comfortable room (14) with lovely view and glimpse of the Seine. Super breakfast. All very good value. Will recommend to family and friends. Thank you.

Partner

10/10

Exceptional

12 Nov 2023

Melanie

Suited our needs for a night with a dog

10/10

Exceptional

13 Sep 2023

Graeme

Clean and handy

2/10

Poor

26 Apr 2023

Roman

All around horrible experience. Dirty and broken rooms . Too level of disrespect and rude behaviour. Smelly rooms, dirty towels and sheets

Leisure Family_with_children

4/10

Poor

21 Mar 2023

Verified traveler

Would not recommend this hotel.

Not up to the usual standards of the BB franchise. Very tired looking and in need of refurbishing. Bathroom especially poor and very tight for space. Toilet paper ran out on the evening of our one night stay, obviously not checked by cleaners. Shower didn’t drain properly.
Receptionist seemed flustered and couldn’t find our booking.

Partner

8/10

Excellent

22 Sep 2022

Alan

Handy overnight stay

A convenient overnight stay on the way north. Room was clean and quiet despite nearby main road. Bed and pillow surprisingly comfortable.

Self

8/10

Excellent

17 Sep 2021

Howard

Pleasnantly surprised

A budget hotel but certainly wasn't a budget-quality stay.

Partner

6/10

Pleasant

03 May 2021

Neil

So so

Useful as a stopover, on site parking. The local area is not the best. Comfy bed. It was fine for me but perhaps not if it was longer than a couple of nights.

Business

8/10

Excellent

16 Aug 2020

Kim

Good stop over hotel in the way to the Charente.

The car park gate slid shut just as we drove up. Reception was closed, but I used the help bell to speak to a man who was really helpful. He gave me the code I needed to open the gate. Paying via the machine was easy and the receipt me my room number and access code.
I booked the room that morning via the Hotels.com. Finding a twin room (I was travelling to the Charente with my adult son) with parking at such short notice was not easy, so it was fine that the room was basic. Everything worked. The bed was a bit hard and we only had one rather flat pillow each. We also only had one bath towel each and a bath mat, so I didn’t bother washing my hair.
I was very grateful to find a room with twin beds at such short notice. It was just a few hundred metres off our route, which really helped at the end of a long drive down from Yorkshire!

Friends_and_family Family

10/10

Exceptional

21 Jun 2020

Verified traveler

Hard to find the hotel no signage around when you driviny

Business

8/10

Excellent

23 Aug 2019

Verified traveler

Easy check in out of hours and a basic vending machine on site for refreshments or snack. As a family of four, the room was very quiet, but was not clearly signposted that it was accessed from outside! So took us a while to find it! Overall, a good basic hotel for an overnight stop

Leisure Family_with_children

10/10

Exceptional

25 Jun 2019

Michael

Good for a quick overnight stay.

Family

6/10

Pleasant

17 Apr 2019

Verified traveler

Used this property many times and generally all is fine. However, room 13 has a bad smell from the drains. This was the second time we have had this room so nothing has been done since our first complaint. The location is convenient for us but we have said that we will not accept this room again.

6/10

Pleasant

02 Apr 2019

Pat

Room smelled horribly of cigarettes . You need to follow through on your no smoking policy. There was no one in the reception otherwise I would have asked for another room.

Partner

8/10

Excellent

05 Feb 2019

Fufa

No frills hotel, staff polite, convenient. Room smelt, blocked drain outside. Staff acted promptly.

10/10

Exceptional

04 Jan 2019

Fufan

Close to road links. Friendly staff, no issues. No hairdryer or coffee facilities in room.

6/10

Pleasant

25 Aug 2018

Donna

Ok for a 1 night stay

Area was very rough looking. Room very basic with a musky smell. Pillows uncomfortable. Close enough drive to Rouen town so plenty of places to eat nearby.

4/10

Poor

20 Aug 2018

Disapointed

Pity about the smell in the bathroom

Visit was tainted by the drain smell in the bathroom. We assumed the drain smell was due to the room being closed up but running water down the plug holes and leaving the fan running didn't cure it.

6/10

Pleasant

04 Aug 2018

Kevin

Bof!

Industrial area and suited more for commercial travellers on a budget.

Friends

4/10

Poor

02 Aug 2018

Rod

Rooms too small

Room very very small, air con loud, shower small,old fashioned, many better B and B around

2/10

Poor

16 Jun 2018

Graham

Very bad check in experience

Despite receiving confirmation e-mails from Expedia we were not expected.
That said we were eventually offered our rooms however it took over 1 hour for the hotel manager to get the room code validations from his regional/head office.
I would add this was obviously not his fault.
We then paid but were then asked for a further payment or no room would be available.
A terrible experience considering we had an elderly infirm relative with us.
Would never use B&B again (nor Expedia if we found them on their site).

8/10

Excellent

20 May 2018

Verified traveler

Very pleased with this hotel

Always pleased to use this hotel as an overnight stopover.
Staff are very professional and helpful.

8/10

Excellent

02 May 2018

Angela

Pleasant enough. Can't fault hotel for the money paid.

10/10

Exceptional

30 Mar 2018

Patricia

pleasant welcome. good clean rooms. excellent breakfast. parking area could do with some attention: the bays are too narrow and there was a small truck parked up in the only space he could find,making it a bit awkward for anyone coming after him. Nonetheless a most pleasant stay.

Partner

8/10

Excellent

31 Dec 2017

Nigel

Good vale comfortable room and good breakfast.

Bed very comfortable. Pillows very good.
Room small but ok.
Very strong smell of fish in room 301. Not sure why! Very strange. Never had it before.

Partner

8/10

Excellent

17 Dec 2017

Fufan

Hotel fine

Hotel OK only problem was arrived late and no refreshments provided in room and had no change for the machines. Unable to have a drink until breakfast next morning.

10/10

Exceptional

02 Dec 2017

Denise

Always perfect!

Always perfect!

6/10

Pleasant

06 Aug 2017

katharine

Great stopover hotel

This hotel is great for a one night stopover. It is very basic with no frills.

We stayed on route to the Vendee and was on the route and easy to find. Free parking and WiFi

6/10

Pleasant

11 May 2017

Verified traveler

We wanted an hotel in that place for one night.

We wanted an hotel for a one night stop with breakfast. It was fine.

6/10

Pleasant

27 Mar 2017

lorna

Room was ok clean but could do with updating only 2 pillows for double and no kettle:(

Partner

4/10

Poor

11 Feb 2017

Traveller

Overnight stop

Hotel was very very basic room was tiny. Bathroom was not very clean

6/10

Pleasant

05 Feb 2017

Anthea

Convenient stop over.

An excellent sleep stop forums enroute for going north or south.

Partner

10/10

Exceptional

13 Nov 2016

Anne

Over Nighter

Cheap accommodation. Overnight stay from UK. Large room, really comfy bed. Staff excellent

Partner

8/10

Excellent

10 Oct 2016

ronald

traffic noise heard during the evening and interrupted sleep during the night

Partner

6/10

Pleasant

17 Sep 2016

Gillian

Fine for a one night stop en route.

Our room was quite spacious, as we asked for an accessible room and were given a disabled room on the ground floor. Bathroom was therefore spacious too, but the shower had a plastic curtain of dubious cleanliness at the bottom. To eat, go into the Courte Paille Comptoir which is attached to a nearby hotel for a pleasant environment and nice staff.

Partner

4/10

Poor

01 Sep 2016

Alex

Overpriced below average experience

This hotel is designed for commercial drivers, crew members and other workers travelling on business. It's not meant to be a place for families or tourists. And places there are bought by the worker's employer companies in bulk in advance, so they don't really care about quality of service that much as long as workers don't protest.

In result - this is a below standard place with above standard prices. Not worth it at all unless you're a night driver and your company pays for you. The only reason we've stayed there is because this was the only available place in the area.

8/10

Excellent

31 Aug 2016

Michael

OK for overnight stay when on route going south

Good hotels for overnight stops only basic facilities

10/10

Exceptional

29 Aug 2016

Denise

everything in this hotel is good. I stay here whenever I am travelling in the area.

4/10

Poor

24 Aug 2016

Tony

Very basic

Room smelt of cigarette smoke. Bathroom facilities were poor.

6/10

Pleasant

05 Jun 2016

Carol

Convenience over comfort?

Have been before,convenient and easy to find.Difficult to park as we arrived at 9.30 pm .Large Lorraine's there ,not very family orientated. Ate before we arrived as the only restaurant we know nearby is Macdonalds. Scaffolding around hotel ,painting perhaps.

Partner

6/10

Pleasant

01 Jun 2016

Deborah

good bolthole for quick kip

We picked this hotel as a \"bolthole\" for our drive across france. it was fine for what we needed, which was somewhere to lay our heads after a long day travelling. would recommend for similar visitors, however if I was looking for somewhere to stay for a long time I might look again. the checkin process was simple and efficient and if I was driving across france again I would stay again

Partner

8/10

Excellent

19 Apr 2016

Alan & Do

Good location and ideal for a overnight stay.

Hotel is in a good location for a overnight stay before continuing you journey south. Basic facilities but clean and staff very helpful. No tea making facilities the only criticism.

Partner

10/10

Exceptional

14 Apr 2016

Verified traveler

Review

Very good

Partner

10/10

Exceptional

14 Apr 2016

Verified traveler

Opinion

Very convenient for our travel to Calais area

Partner

10/10

Exceptional

21 Oct 2015

Denise

Great place to stay

Very friendly and helpful staff.

10/10

Exceptional

31 Jul 2015

Verified traveler

Great experience

Would Definitly return, staff go out of their way to make your stay more welcome. Breakfast was good lovely bacon and view from room was fascinating.

Family

8/10

Excellent

26 Jul 2015

Jacqueline

Excellent Value

B&B hotels are clean comfortable and good value for money and is in a very conveniently located for the motorway system.

Family

6/10

Pleasant

10 Jul 2015

Cyril

Overnight stop

Very helpful Manager. Breakfast good. Interior shabby. Rooms & corridors smell badly of tobacco & cigarettes

Partner

6/10

Pleasant

05 May 2015

Tim

Adequate

Stayed overnight en route to Limgoges. The hotel was fine, clean, quiet and generally comfortable, but the area is now really run down and there was a strange damp smell outside, perhaps from a rather flooded Seine. The adjoining two hotels also look rather run down, I wonder if the original hotels moved to a new location 10 miles south of Rouen at the junction of the A13/A154.

Family

6/10

Pleasant

06 Jan 2015

Jacqui

Good for overnight stay en route to Calais.

Although room on small side, good size bed and nice white crisp bed linen.

Unfortunately area around hotel very rundown

10/10

Exceptional

18 Feb 2026

DAVID

Chambre propre, personnel accueillant

Self

10/10

Exceptional

29 Jan 2026

DAVID

Chambre propre , personnel accueillant, petit déjeuner varié

Business Self

8/10

Excellent

12 Jan 2026

Marius

Chambre nickel, personnel accueillant

Business

2/10

Poor

07 Dec 2025

sylvie

Tout est horriblement sale (photos à l’appui). Housse de matelas, sol de SDB, L’accumulation de poussière partout, les couverts pr les p’tits déjeuner, la machine à café (à 7h30).

Friends_and_family Family

4/10

Poor

21 Oct 2025

marielle

Problème lors de la réservation mais pas d'accueil ouvert
Prises et lampe de chambre qui ne fonctionnent pas
Literie confortable mais chambre mal insonorisée
Peu de choix au déjeuner
Hôtel cher pour peu de qualités

Friends_and_family Family

6/10

Pleasant

05 Oct 2025

Florent

Déception

Il faisait froid dans la chambre malgré le chauffage

Friends_and_family Family

8/10

Excellent

29 Sep 2025

Arie

prima hotel voor een overnachting onderweg.

8/10

Excellent

19 May 2025

Pauline

Bonne nuit

Séjour d'une nuit sur le retour des vacances
Hôtel propre et personnel serviable, bonne literie et petit dejeuner tres bien
Seul petit bémol, indépendant de la volonté de l'hôtel, la zone dans laquelle il est implanté qui n'est pas franchement accueillante avec des tags un peu partout, du verre cassé sur les routes ...

Partner

10/10

Exceptional

18 May 2025

emile

Excellent hotel ainsi que l'accueil .

Nous avons passé une excellente nuit . tout était parfait.

Partner

2/10

Poor

14 May 2025

Jordan

Endroit peu rassurant, chambre minuscule... je n'y ai meme pas dormi du coup

4/10

Poor

03 Apr 2025

guillaume

J'ai essayé d'annuler ma réservation, impossible.
Yne fois arrivé a l'hôtel personne, ni au téléphone.
Une fois dans la chambre, au boit de 15 min je suis partit.
Odeur bizarre, plafond abîmer, chambre qui sent la misère.

Business

8/10

Excellent

14 Feb 2025

Marc

Bien sans lus

Chambre spacieuse , porte abîmée, bureau TV ok
Bien sans plus petit dej correct
Restau à proximité

Business

2/10

Poor

19 Dec 2024

Verified traveler

Horrible

Je ne reviendrait pas dans cet hôtel. La borne d'accueil ne fonctionnait pas. La machine à café a débité ma carte sans avoir ce que j'ai demandé. Pas de remboursement. J'ai demandé à changer de chambre tellement ca sentait la cigarette. Obligé d'éteindre le chauffage qui faisait trop de bruit....accueil passable.... tout les B&B ne se ressemblent pas !

Business

10/10

Exceptional

16 Dec 2024

mougenot

Impeccable

Partner

8/10

Excellent

21 Oct 2024

KASSAH

Très bien

Très bien, sauf le petit déjeuner, pas assez de choix

Business

8/10

Excellent

16 Sep 2024

Peter

Very reasonable room for its price. Pitty there is nothing on walking distance like bar, restaurant or any other amusement feature. Very friendly staff.

Business Self

4/10

Poor

03 Jun 2024

Charlotte

Arrivée avec une réservation déjà payée mais la borne me demandait de régler à nouveau pour entrer...prix affiché à la borne inférieur de 15€ à ce que j'avais payé en ligne.
Chambre petite et mal insonorisée, 1 cm de jour entre la porte de la chambre qui donne sur le couloir et le sol, donc bruits de passages, des autres clients...et lumière du couloir. Odeur de sale et poussière sur le sol.
Distributeur de savon dans la salle de bain vide.
Seul positif : l'accueil du personnel à l'écoute.

Business Self

10/10

Exceptional

05 Jan 2024

Jonathan

Nuit tranquille

Hotel sympa avec le gardien du soir sympa également.
Rien à redire.

Self

2/10

Poor

19 Nov 2023

Aurelie

Chambre pas propre , serviettes propres données le soir a 21h30 car le personnel n'a pas pu venir avant donc chambre non nettoyé sur les 3 jours d occupation... Mur sale, poussière , très mal entretenu ( exemple:dalles de plafond toutes tâches par une inondation),vraiment déçue ...Chambre mal isolée on entend tout,donc difficultés à dormir .Point positif Lit confortable .

Leisure Family

8/10

Excellent

18 Sep 2023

Patrick

Exellent comme hotel de passage

pas content avec les gobelets en papier dans la chambre. Après une utilisation il se dissout.

Partner

8/10

Excellent

12 Jun 2023

Fabienne

Hôtel calme avec petites chambres

Chambres calmes, mais très petites sans place pour poser une valise

Friends_and_family Friends

10/10

Exceptional

28 May 2023

Danielle

Mauvaise isolation des fenêtres

Leisure Partner

8/10

Excellent

30 Jan 2023

angelique

Chambre tres bien service tres bien dommage que le chauffage ne fonctionner pas

Friends_and_family Family

8/10

Excellent

16 Dec 2022

Xavier

Bon accueil, hôtel propre et calme

Business

8/10

Excellent

04 May 2022

Stephanie

Bon rapport qualité prix

Tres bon accueil. Tres bon rapport qualité prix

Business

10/10

Exceptional

06 Sep 2021

hortense

bon hotel.

chambre propre ainsi que l'hotel. Un petit déjeuné parfait et une responsable à l'écoute de ses clients. J'ai vraiment apprécié

Business

6/10

Pleasant

27 Jan 2021

CELIA

problemes à revoir

Probleme de chauffage
j'ai dû leur demander un chauffage d'appoint
les fenetres non isolées
pourquoi fenêtres des chambres de cet hôtel ne sont pas équipées en double vitrage ???

rideau de douche très limite pour ce type d'hotel

Business

4/10

Poor

26 Jan 2021

Christophe

B&B Rouen

L'hôtel est un peu vetuste . Pas ou peu de chauffage dans les chambres, repas tiede , plus de savon dans les douches .
A ne pas recommander

Business

6/10

Pleasant

24 Nov 2019

Verified traveler

Hôtel simple, qui manque un peu d’accessoires . La douche était en mauvais état, toutefois les lits sont bon et le décor actuel. Maintenant sont prix ne justifie pas les prestations. Idéal pour juste une nuit

Friends_and_family Family

6/10

Pleasant

01 Nov 2019

Chantal

Salle de bain un peu vétuste. Pas assez de porte manteaux dans la salle d'eau

Friends_and_family Family

10/10

Exceptional

25 Oct 2019

Verified traveler

Clean and comfortable , breakfast ok for the price.

Friends_and_family Pet

4/10

Poor

19 Oct 2019

Nora

problèmes de mauvaises odeurs

s'il n'y avais pas cette forte odeur écoeurente de remonter d'égout cela aurais pu aller mais impossible de dormir a cause de ca et j'ai compris pourquoi je trouvais la fenêtre ouvert après leur passage, ils sont parfaitement conscient du problème, je ni remettrais plus jamais les pieds !

Business

2/10

Poor

16 Oct 2019

Borne automatique H.S. Réception fermée. Impossible de récuperer la chambre...même pas prévenu par l'établissement...

Business Self

10/10

Exceptional

12 Oct 2019

HERVE

Très bonne étape

Chambre moderne salle de bain agréable petit déjeuner avec œufs hotel proche rocades

Business

6/10

Pleasant

04 Oct 2019

Amido

Séjour parfait

Le séjour était parfait mais je n'ai pas apprécié que les femmes de ménages viennent toquer avant avant l'heure.

Partner

8/10

Excellent

19 Aug 2019

Romuald

Parfait pour une escale

Nous avons fait escale dans cet hôtel sur la route des vacances. L'hôtel est très bien tenu, le personnel très sympathique et les chambres très agréables bien que petites. Le parking est clos la nuit et il y a quelque restaurants à proximité. Par contre la zone les environs sont peu accueillants, en même temps c'est une zone industrielle donc voilà.

Family

6/10

Pleasant

14 Aug 2019

Olivier

Passage en famille

Hôtel propre mais bruyant et le personnel n’est pas ce qu’il y as de plus souriant

Family

8/10

Excellent

10 Jun 2019

Verified traveler

Établissement Très correct . Pratique pour des arrivées tardives

Friends_and_family Family

4/10

Poor

09 Jun 2019

Verified traveler

la demande de reservation au telephone n etait pas celle a notre arrivee au niveau des lits

Business_and_leisure Friends

10/10

Exceptional

24 Mar 2019

Sylvain

Très bon dans sa catégorie

Très bon accueil, avec pleins de conseils sur les environs. Chambre très propre ainsi que la salle de bain. Literie très agréable.

6/10

Pleasant

19 Nov 2018

Andrei

Bastante bien,a este precio otros hoteles no tienen la ducha en la habitación.
Para trabajo lo recomiendo.

8/10

Excellent

24 Sep 2018

Bernadette

Mauvaise insonorisation, bruits de l'autoroute très prononcés.Autrement séjour très agréable.
Une bonne note pour le petit déjeuner.

10/10

Exceptional

17 Sep 2018

Sindy

RIen n’a dire établissement propre et accueillant

Partner

8/10

Excellent

08 Sep 2018

Verified traveler

Problème d'encaissement lors de notre arrivée : l'automate n'avais pas pris en compte la transaction déjà effectuée donc obligé d'appeler l'assistance qui a demandé 15 minutes d'attente

10/10

Exceptional

02 Jul 2018

Verified traveler

Excellent

Excellent nous avons passé une super nuit, lit super confortable très propre.
Le personnel au top.
Très bonne expérience comme chaque fois chez B&B.