Name: Novotel New Delhi City Centre
Address: Community Centre Plot 1 Desh Bandhu Gupta Rd Jhand, New Delhi, 110055, IN

6/10

Pleasant

05 Jul 2026

Joshi

We had booked 3 rooms for 3 nights and despite requesting several months in advance, I did not get an early check in for just 1 room and despite asking we got rooms on different floors

Family_with_children

10/10

Exceptional

16 Jun 2026

Alan Kenneth

The hotel is excellent but isn't situated in the best area part of Delhi, it is safe but walking to the metro you have to cross numerous busy roads and even when the traffic lights are red the motor bikes continue to ride thru so you really need to have your wits about you. The break fast buffet is excellent with an out standing choice of options and the quality of the food is first choice. I was disappointed that for a few nights the Gourmet Bar didn't have any Indian beers which was very poor. The only really negative thing was the laundry, I spent a fair amount of time chasing when I would get it back. One day by mistake I left the do not disturb light on for my room so that days laundry wasn't left so I presumed it would be returned with the next days but it wasn't and it took them well over an hour to track it down.
A call out to the young man that often worked the Gourmet bar, he was very friendly and took the time to listen when I asked for food to be slightly different to what was on the menu, he is probably early 20's, clean shaven and has a diamond in one ear.
On the whole the hotel is excellent and would have no problem recommending it to other travellers

Self

8/10

Excellent

08 Jun 2026

Stephanie

The Novotel hotel was clean, modern, spacious and had a wonderful rooftop pool with accompanying evening bar and restaurant.

We loved sitting at the rooftop bar at sunset with a cocktail. We had limited interactions with the staff as we didn't use the restaurants but those that we did speak to were really friendly.

It's a good location for exploring new and old Delhi, however if I were to go back I'd probably choose somewhere closer to South Delhi, so you're somewhere slightly more green and vibrant. But that's a personal preference, rather than anything to do with the hotel itself.

Partner

10/10

Exceptional

05 Jun 2026

Riza

Great place to stay in New Delhi

Family

6/10

Pleasant

07 May 2026

Karanbir

Clean room

Self

10/10

Exceptional

29 Apr 2026

Samuel Louis

Great place, comfortable, safe, very helpful staff. I’d stay here again

Self

10/10

Exceptional

25 Apr 2026

Paul

Great staff, restaurants and amenities

10/10

Exceptional

24 Apr 2026

Paul

Great hotel, restaurant and amenities

8/10

Excellent

28 Mar 2026

Carolina

Overall a pretty average hotel in a convenient location if you want to stay close to Old Delhi but not too close.
The staff were all fantastic and friendly. Restaurant food was good with options.
Overpriced laundry service and any extras.

Family_with_children

2/10

Poor

28 Feb 2026

Baldev

Food was terrible, buffet was so bad now I am sick. They only serve half cup of coffee or Indian tea. The hotel is located in very bad area, red light area and beggars. Cannot rest, day time is very noisy with cars, 3 wheeler and at night dogs are barking.

10/10

Exceptional

21 Feb 2026

Sujit Kumar

Overall quality of stay, rooms, coffee shop service was wonderful

10/10

Exceptional

17 Feb 2026

Kamaljit

Very clean rooms.. staff were very helpful and attentive. Would stay here again! In good location too

Friends_and_family Family

2/10

Poor

12 Feb 2026

Robyn

I had 2 bookings and adviaed Reception, noting I was staying 2 nights, I was adviaed yes, that is correct qe have you for 2 nights. The next day I receive a phone call at 2pm asking when I was checking out? I had to explain again on the phone. On my first night I got food poisoning and spent the next 24 plus hours with liquid diarrhoea and vomiting (I had only eaten food at the hotel that day/night). I called reception at midnight requesting more toilet paper and explained why....I would expect notes to be added to a guest's profile if they are seriously ill. At 4pm the next day, I went downstairs to reception to sign a checkin form and also further explain how sick I was. Note, the head chef was extremely concerned and helpful,l and the Duty Manager refunded one bill and provided complimentary transfer to airport at 2am. I am still annoyed that I missed a whole day sightseeing in Delhi!

Leisure Self

10/10

Exceptional

27 Jan 2026

Ivan

The stay was very pleasant, the cleanliness impeccable, the food delicious with options for foreigners. And the facilities are beautiful, especially the rooftop and the pool with a 360-degree view of the city.

10/10

Exceptional

25 Jan 2026

Subhes

We had a pleasant stay at this hotel. The room was spacious and well decorated. The reception staff were very friendly and welcoming. The restaurant offered a wide selection of food and drinks. The staff were very polite and helpful.

Business_and_leisure Partner

10/10

Exceptional

03 Jan 2026

Shahin

Great staff and very clean. Good range in breakfast

Leisure Family_with_children

10/10

Exceptional

31 Dec 2025

SUSHIL

Overall very good

10/10

Exceptional

26 Dec 2025

Jennifer

*I am not being compensated in any way for this review.
My family and I stayed for one week at Novotel City Centre in Delhi and I can honestly say that we had zero complaints. The food was very good. The room was very clean and comfortable. And the staff was all super friendly. They were the highlight of the stay. Every single individual had a genuine smile on their face and were happy to help us out and make my young child feel at home.
That being said there was one stand out representative who was not only friendly but went above and beyond to make our stay fantastic. Idrish works at the front desk/reception and I have no doubt that he will one day be Guest Services Manager or even General Manager. Idrish was a pleasure to converse with and he always made my child happy. He bent over backwards to ensure that our room was in pristine condition and that the rest of the staff were treating us like literal royalty. He should be commended for his efforts. My entire family's stay in Delhi was better off because of him and Idrish will be missed when we leave. He is someone I consider a great person and I wish the best for him and everyone else at the Novotel. They all did a stellar job!

Friends_and_family Family

10/10

Exceptional

17 Dec 2025

Eunice

Hotel was less than a year old when we visited. Amenities were clean and comfortable. Very attentive staff, quality breakfast, beautiful rooftop pool.

Leisure Family

8/10

Excellent

04 Dec 2025

deirdre

bread was cardboard, literally, they dont use eggs, not catering to a diverse tourist palette is disappointing, sprinkling veggies between fingers into an omlette like they were salt and pepper will tell u how it went, not spooned into pan, cooking eggs in oil not butter, i had half board and food looked limp or from breakast at dinner, fruit tasteless, drinks from cartons, a disaster, the hotel has no spa, but its really beautiful, its new, the rooftop is unwelcoming with no lights at night giving an abandoned feeling. needs more ambience and work, staff nice, very clean although towels have seen better days for a new hotel

Leisure Self

6/10

Pleasant

03 Dec 2025

Surinder

Decent for India, not a five star hotel.

10/10

Exceptional

21 Nov 2025

Charlotte

Amazing breakfast and very friendly staff

Leisure Family

10/10

Exceptional

18 Nov 2025

Prasad R

Novotel is excellent stay. Friendly staff. Recommend highly

Leisure Family

8/10

Excellent

02 Nov 2025

Ann

Nice new hotel. Good service, comfortable and clean rooms. Enjoyed dinner in the restaurant and the pool was refreshing.

4/10

Poor

23 Oct 2025

Sachin

Small and poor service from staff.

8/10

Excellent

21 Oct 2025

Ariel

Great people and wonderful service

Leisure

6/10

Pleasant

17 Oct 2025

Richard

Needs to do better at basics.

Basic breakfast with poor quality bakery items, dirty and dusty furniture and staff that harass me for payment in a really unpleasant way.

Business

8/10

Excellent

20 Sep 2025

MARGARITA

A Clean and Welcoming Hotel in a Quiet Area

I had a pleasant stay here. The hotel is very clean and well maintained, with exceptionally friendly and helpful staff who go out of their way to make you feel welcome. Their service really stands out.

The only limitation is the location. There’s not much to do or see within walking distance, so you’ll need transport if you want to explore the city or find nearby attractions.

Partner

10/10

Exceptional

18 Sep 2025

Aneesa

The service at this hotel is on another level. Every single member of staff from housekeeping to the restaurant team went out of their way to make sure your needs are attended to. Special thank you to reception who allowed me to check in a few hours early and to Ajay and Alina in the restaurant who made ever breakfast and dinner amazing. The food here was superb too, the pool was amazing, I would recommend this place and suggest you do halfboard as the area around is close to the tourist area but Delhi traffic is horrendous and I wouldn't venture out alone in the evenings. The outside is similar to all other hotels in Delhi. Also, the smell in the hallway was absolutely devine!

Leisure Self

10/10

Exceptional

17 Sep 2025

Rakshitha

Overall it was a great experience stating in Novotel New Delhi City Center. Staff were friendly and helpful. Addressed to any issues or concerns very quickly. The life guard at the pool was friendly and view from the roof top infinity pool was mind blowing during sunset. Got the best pictures by the pool. I would suggest to add more varieties of food in buffet for guests who stay more than 3 to 4 days.

Leisure Family

10/10

Exceptional

17 Sep 2025

Andres

Beautiful new property. Very clean. Staff was amazing. It’s centrally located. Buffet breakfast was great. Room service was good as well.

Leisure Partner

8/10

Excellent

30 Aug 2025

Fiona

All good, except sleep disturbed by noisy guests.

This was my second visit to the Novotel, and I would definitely stay again. The staff, interior, location and food are all great. However, this time I was disturbed just after midnight by a group of men having rowdy arguments and shouting in a room on my floor. One man came out into the corridor and had a loud discussion on his phone. I called the Concierge, who dealt with the situation quickly and sent the security team up to my floor to deal with it. I didn't have a great sleep that night, which was annoying.

Business Self

2/10

Poor

27 Aug 2025

Anita

So overpriced for such poor service, found lizard in our room, food was not good, and tea was terrible, will not stay here again

Business_and_leisure Partner

2/10

Poor

27 Aug 2025

Anita

So overpriced for such poor service, found lizard in our room, food was not good, and tea was terrible, will not stay here again

Business_and_leisure Partner

2/10

Poor

27 Aug 2025

Vinay

So overpriced for such poor service, found lizard in our room, food was not good, and tea was terrible, will not stay here again

Business_and_leisure Partner

10/10

Exceptional

20 Aug 2025

Stephen

Enjoyed our overnight stay. Will be back after visiting Agra.

Leisure Friends

10/10

Exceptional

20 Aug 2025

Stephen

The accomodation, services and staff were all excellent. The immediate area around the hotel is a bit ordinary and a culture shock to westerners but probably typical of Delhi/New Delhi conditions.

The food and particularly the service in the food exchange was excellent throughout our stay.

Leisure Friends

10/10

Exceptional

08 Aug 2025

Mohammad Shafeeq

All went good

6/10

Pleasant

05 Aug 2025

Norma

They didn’t clean the room on one occasion. I had to ask for toilet paper the hotel pick up that we ordered to pick us up from the airport didn’t arrive. We had to ring them and we asked for transport back to the airport and that became a another job for us to do as I didn’t have a vehicle for us at the time. we had talked about it days before and we thought we paid for it. We asked about money exchange and told us we could do it then the next day we can’t do it at the hotel.

Leisure Friends

10/10

Exceptional

03 Aug 2025

Tejas

The staff was really friendly and the vibe of the hotel was amazing. Loved the smell in the reception and corridor area. They really look after their guests. Will definitely stay here in future.

Partner

10/10

Exceptional

07 Jul 2025

Caitlin

Great hotel

Service was great! Location a little out the way and have to go through very busy area- but same as all through Delhi. Great hotel and service! Thank you!

Partner

10/10

Exceptional

22 Jun 2025

mirtha

Great service, love the pool and the staff very friendly

Partner

8/10

Excellent

05 Apr 2025

carollane

The hotel is beautiful and the staff was very accommodating and friendly. Only negative is the area the hotel is in. It is close to main attractions such as Connaught Place and the Red Fort but the immediate vacinity of the hotel is not the best with limited dinning options. As such, I went to the hotel restaurant for dinner and it took over an hour to receive my food order and drink, the food was good but the service takes way too long.

Leisure

10/10

Exceptional

25 Jun 2026

stefano

Hotel molto bello e pulito in ottima posizione. Bellissimi piscina e palestra.
La colazione buona ma il buffet della cena ha pochissima scelta se non mangi piccante

Family

8/10

Excellent

17 May 2026

Noelle

Modern hotel, great infinity pool, but no shadow.

Partner

8/10

Excellent

24 Apr 2026

MUNEKI

部屋は清潔で、心配していた水回りの問題もありませんでした。ミネラルウォーターが準備されてるのも助かりました。立地もデリー駅からも近く出かけやすいと思います。空港からは45分見ておけば良いと思います。初日は空港までの送迎をお願いして、値段はお高めではありますが不安がなくて良かったです。

Partner

10/10

Exceptional

25 Mar 2026

Katsuaki

Food enough

Business

10/10

Exceptional

23 Mar 2026

Atsuo

Everything was fabulous and comfortable. Next time, I will stay here again.

Business

10/10

Exceptional

16 Mar 2026

alan

Quarto extremamente limpo e confortável, silencioso. A atenção de toda equipe do hotel é o grande diferencial. Nos fizeram sentir em casa durante a nossa estadia.

Partner

8/10

Excellent

02 Mar 2026

Tim

It feels like heresy for an inveterate transit rider like me to say this, but here goes: an excellent hotel, but a poor fit for risk-adverse tourists who intend to get around on Delhi's impressive metro.

A map shows a walk of a mere nine hundred meters from the hotel to the Jhandewalan Blue Line station. Doable, certainly, but please look at the photos that show the intersections I crossed to get to that station. Yes, there are stoplights and crosswalks, but these seem to be observed in the breach. I never felt fully safe crossing any street, put myself in \"remora\" mode by scurrying after locals when they navigated intersections, on the assumption that they'd know what they could and couldn't get away with if they've survived in Delhi to adulthood.

The room was on the small side, but this didn't bother me, and I felt entirely content with the booking in all other respects. Staff was ambassadorial. One supervisor in the lobby quietly approached to offer help if it even looked like I needed advice or assistance. A restaurant manager offered his business card. The morning buffet was terrific.

Self