Name: Gaia Pyramids Hotel
Address: 23 El Remaya Square El Haram, Giza, EG

8/10

Excellent

28 Jun 2026

Jacqueline

I always enjoy staying here.
The staff here are wonderful.💝
The view from the roof top is memorable.
There are shops Atm & a pharmacy very close by.

Self

10/10

Exceptional

18 Jun 2026

Jacqueline

I have stayed here at the Gaia four times now & all the staff are truly great!!💐
For me it is the view from the roof top restaurant & the lovely staff🏆that keeps me coming back.
Rooms are comfortable & clean.
There is an ATM machine mere seconds away, a pharmacy & various shops.

Self

2/10

Poor

06 Apr 2026

Zubear

All staff were very friendly at the hotel.
On arrival, our room was not ready. We were offered complimentary welcome drinks and a choice of pasta/pizza at the restaurant. This was a kind gesture as due to new rules local places were closing at 9pm. The hotels restaurant stays open until midnight.
I had reserved a quadruple room with a pyramid view.
On allocation, the room was tiny, sufficient for a two person stay. I checked with reception, and they advised that was all that was available! We were travelling as a family of 2 adults and 2 children. On further checks they advised if I waited another 40 mins they could have another room made for us but did not come with a pyramid view, we committed (lack of choice). The rooms in general are ok, there is a lot of renovation required but at the price you cant really complain. The staff were friendly, the restaurant staff were amazing; the breakfast selection was huge. Lots of good choices for breakfast. Overall, good for the pyramid views but you would be compensating comfort, in my opinion. My kids could not wait until we checked out. Thankfully we only booked a single night.

Family_with_children

8/10

Excellent

21 Mar 2026

Alister

Good food, large amounts, winderful juice and tea (shai mint is great). Great staff. Missing a mini-safe in the room

Partner

2/10

Poor

07 Mar 2026

Roden

I did not get the room I booked. Instead they transferred me to a sister company, in which the price is half of this price. Worst hotel staff ever!

Leisure Family_with_children

10/10

Exceptional

05 Mar 2026

Adeel

We recently spent 10 nights at the Gaia Pyramids Hotel. As a family of 6, we had 2 quad rooms to ensure there was enough space for us all.

Reading other reviews, we were hoping for a nice stay at a reasonable hotel - our expectations were totally blown away.

The hotel was absolutely amazing! When it says Pyramid view, they totally mean it, I was not expecting to see the great pyramids literally across the road! Did not get tired of the view whatsoever.

The staff, the amenities, everything was amazing. We booked all of our tours via the team at the hotel, they arranged our cars and tour guides (paid for by us of course) but we knew we would trust what they could find for us.

Family_with_children

8/10

Excellent

27 Jan 2026

Melvyn

Friendly staff. A special thank you to Tony who served us breakfast each morning, so polite and kind. The room was clean although very noisy due to traffic outside. We were just a short taxi ride from the pyramid main entrance. The hotel would book a taxi when needed. A fantastic break away.

Friends_and_family Friends

8/10

Excellent

25 Jan 2026

Muhammad Asim

Location is good

Leisure Family

4/10

Poor

01 Jan 2026

Tammy

Did not receive the room (with balcony overlooking the pyramids) that we booked for well in advance.
Was given a room at back of hotel of much lesser value with no change in payment rate!!

Staff otherwise friendly. We were offered free meal to compensate.
Was extremely disappointing as the hotel was selected for the Room, location and the view.

Leisure Family

10/10

Exceptional

25 Nov 2025

Maureen

At first I was disappointed that the room I booked is a bit different from the ones in the Expedia. But after my 2 days , I was so happy . The bedsheets are immaculately clean. Free breakfast is good. Staff super to the max friendly. Complimentary tray of fruits all the time . and I had a very good sleep.

Leisure Family

6/10

Pleasant

24 Nov 2025

Sundeep

The Gaia Pyramids has an amazing view of the Pyramids and the staff provide the most welcoming and excellent service attending to your needs better than some of the higher end hotels. Shahd, Tony, Ismail made our stay worth staying. However the rooms and location was not a welcoming stay. The hotel is located on a main road and that means beeping horns, cars, lorries and truck noises all day and all night. The windows and doors are not sound proof, the breakfast is ok, but not hot its best to state you want the breakfast to be hot. Alternative breakfasts provided were much more tastier like the traditional Egyptian couscous, (this is not on the menu). There were a number of blackouts due to the electricity meter running out. Upon arrival our room with a view was far too noisy to stay in, the hotel was kind enough to change the room for us, however this was a downgraded room the TV didn't work, the bathroom smelt of sewage water and the there was no view a price we paid for a quieter nights sleep. Unfortunately the noise was this the same. If you are staying for a short stay and want to be near the Grand Egyptian Museum or the Pyramids then Gaia is a potential.

Leisure Friends

10/10

Exceptional

17 Oct 2025

SOEUN

피라미드 뷰가 하나만으로도 갈 이유가 됩니다.
직원들이 엄청 친절해서 즐거운 여행이 되었습니다.

Friends_and_family Friends

10/10

Exceptional

27 Sep 2025

Brandie

Beautiful view of the pyramids. Staff was exceptional throughout my stay. Clean, friendly, polite and most importantly helpful. I can't say that I've had a better hotel experience in my life. I can say anything bad about my experience.

Leisure Self

10/10

Exceptional

06 Sep 2025

Jacqueline

I love staying here at the Gaia Pyramids.
Having travelled a fair bit i can honestly say that here i feel so welcome.
Shahd Mena Omar Mazen Rana Ismail Tony Alex Zain Rawan & all the other staff members throughout this hotel do a FANTASTIC job.
They are kind & helpful.🏆
There is a roof top restaurant with a decent selection of meals snacks deserts milkshakes & fruit cocktails on the menu.
I enjoyed very much dinner with that amazing view while watching the sun go down.
The rooms have a fridge & are clean & comfortable.
They provide a laundry service here also an ATM machine is very close by as are gift shops & a pharmacy.
There is a small gym on the premises also.

Leisure Self

8/10

Excellent

04 Sep 2025

Anthony

Get what you pay for :]

Pyramid suite is what we stayed in. Service and staff are helpful and friendly and the rooms is almost unbearable. Elevator is skech. Rooms look good, but do have wear and tear. Rooftop area is nice, but dated. No alcohol here.

Partner

10/10

Exceptional

11 Aug 2025

Farid

The top roof view of the pyramids was uncomparable

2/10

Poor

24 May 2025

Allyssa

When I arrived they did not have a room for me but told me I could not get a refund through then and I had to contact Expedia to do so. I did, Expedia said they could not contact the hotel. I was standing at the desk. I had to find another hotel in the area.

Leisure Friends

2/10

Poor

12 May 2025

ANTOINETTE

Went to this hotel at 10am dropped off my bags to do a scheduled tour. Once I got back it seems as though they gave our room away. They tried to put us in a sister hotel and make us pay more for a sister property. Hotel is nice but Be Aware!!!

10/10

Exceptional

08 May 2025

Eduardo

All was excellent from check in to check out. five stars staff on all levels, including drivers, receptionist helpers, and front desk personal. Kudos again to Rana and Merna ahead of all staff. Recommended to all!!

Leisure Family

10/10

Exceptional

07 May 2025

Eduardo

Our check-in was excellent despite being too late at night. Saif and Omar were ready to be receiving us and took care of all. Very professional guys at work. The staff attention couldn't be better, as it was in our three days before. Everybody willing to help all the time, pending on your needs and requirements. Restaurant doing a good job on the top floor with a wonderful view of the Pyramids. Good food and good variety. Again, Rana and Merna went the extra mile to take care of us, thing we appreciate too much. Safe and attentive drivers for transportation from and to the airport. All the best. Honestly. Highly will recommend this hotel to family and friends. Eduardo

Leisure Family

10/10

Exceptional

01 May 2025

Eduardo

Of course the strong point of this hotel is the location, very close to the three pyramids of Giza, which you can watch directly from the hotel terrace and restaurant area on the beautiful top floor. But there is another point even stronger: the staff quality from top to bottom. I need to mention the super excellent attention given to the four of us by Rana, the top supervisor, in contact with us since the very beginning of the reservation day. She organized several tours and airport transportation with Excelent punctuality, and Excelent guides and vehicles, meeting our expectations and requirements. Rana and Merna runs this hotel smoothly and make you feeling like at home anytime. The rest of the staff are all the time pending on your needs and requests. Honestly I don’t think there are other hotels better on this important topic. When it comes to the food and drinks, the hotel has a five star restaurant installed at the top floor, with an amazing view to the pyramids. Kudos to Alex and Tony there for their excellent service. Thanks a lot to Rana for her special and personalized attention all time, all above expectations. I would repeat our visit at anytime in the future, and recommend this property to family and friends. Nothing could be better!!👍👍👍

Leisure Family

2/10

Poor

29 Apr 2025

Sonia

Not responsible !!

After being so exited about my room,got to hotel just to know that the room was not available. I didn't get any call or email indicated this so I can make the arrangements.Had to book with another hotel and still in process for a refund cause they don't answer any calls. They had penalty of time to let me know do that the checking was at 2pm and I arrive almost at 8pm

Partner

10/10

Exceptional

27 Apr 2025

Clarice

We booked thr Gaia, but were sent to one of their sister properties, Panorama Pyramid Inn! The rooms were smaller than those pictured here , but still comfortable & clean. A/C in the unit. There is one small elevator, which holds 2-3 ppl at a time. The roofttop restaurant has a spectacular view of the pyramids! Be prepared to be overwhelmed with all sorts of Egyptian options for breakfast!! The staff truly ks remarkable and will make you feel rjght at home..

Leisure Family

4/10

Poor

25 Apr 2025

Rachel

The staff was friendly every time we spoke to them but we had issues from the beginning to the end. We had to wait an hour for our room just to discover it was the wrong room. We were told we would be moved and ended up being taken to another hotel completely; just to get a room worse than the first. The lights also went out at this new location. Overall a poor experience.

Leisure Partner

10/10

Exceptional

15 Apr 2025

Sarath

Good service

6/10

Pleasant

30 Mar 2025

Carissa

The staff were a total knockout!! They were incredibly accommodating and super lovely.
The rooms are dated but decent enough to stay.
Due to dated nature, the room didn’t feel as clean as I’d like it.
Honestly though, the staff made up for it for me. Excellent!!!

Leisure Friends

6/10

Pleasant

26 Mar 2025

Paras

This is not the hotel it's more like motel/hostel.

The location is nice but lot of construction right in front of place and super noisy on street facing. it's not the hotel it looks like Motel. Not worth the price. They run on law staff for Breakfast in the morning. The standard room and bathroom are too small and crowded.

Friends_and_family Family

10/10

Exceptional

17 Feb 2025

Shea

The employees were absolutely phenomenal. From recalling previous orders to ensuring that you receive everything that you need. Alex, Tony, Omar, you made our stay wonderful. You can hear traffic at night but that will be the case anywhere that you stay. I slept fine but my wife needed ear plugs. No big deal. Thanks again!

Leisure Family

10/10

Exceptional

21 Jan 2025

Jacqueline

Enjoyed a good breakfast every morning with good cappucino & that view of the Pyramids was a terrific way to start my day.
You can also take in that view whilst having dinner a snack or milkshake & never be alone thanks to the AMAZING staff throughout this hotel.
Ismail who was so kind & outgoing & even went to the trouble to buy me stuff for my ankle after i hurt it.
Ali was kind also & couldn't do enough to assist if needed.

Mahmoud was truly great too.
Rana Nada Shaad Mina were all so great at what they do & they are happy to do it.
The man who checked me in was really helpful & friendly.
All the staff went above & beyond.
Tours trips taxis can all be arranged.
There is an ATM machine close by & small supermarket plus gift shop & a few other eateries.
I hope to be back.

Leisure Self

2/10

Poor

07 Jan 2025

Ugur

Gaia Pyramids Hotel was an absolute mess. The night of arrival our room was not even ready and they made us stay in another building without the amenties we paid for. The second and third night were okay and the fourth day they made us move to a hotel via a taxi because there was an electrical problem in the building with also not the amneities we paid for. They declined to refund no matter how much we complained. This company shouldnt be hosting rooms for guest.

2/10

Poor

25 Nov 2024

Mizuho

Worst hotel experience of my life. Our flight was scheduled to arrive early in the morning (5am), so we booked and paid for an extra night (the day before arrival) so that we could check in right away and get some rest after a long trip. Even though I did inform the hotel our arrival date and time when booking, they told us there is no room available for us because we didn’t show up for the first night. We were very upset but waited patiently for 3 hours until they were able to get our room ready. They gave us various excuses but we were so tired and just wanted to check in. While waiting in the lobby, I witnessed at least 4 guests complaining about room flooding, shuttle bus didn’t show up etc. The room they gave us was completely different than my reservation. I booked Deluxe Quadruple Room with Mountain View but what I got was a small window with another building right next to it and two single beds. I don’t usually complain when I travel but I was beyond disappointed so went to talk to the receptionist. They told me single bed is called queen in Egypt and the pictures shown in Expedia (two queen beds with balcony with Pyramids view) for the room are a system error. This hotel is a complete scan. Please do not waste your money on this hotel. The receptionists act friendly but they do not care about guest at all.

Leisure Family

4/10

Poor

17 Nov 2024

Franziska

Disappointing / overbooked

We arrived at 4pm afternoon. At the reception they told us they were overbooked and didnt have space for us, tough i had booked this hotel more than 2 months ago (advanced paid too) - so they brought us to a different hotel which was a downgrade. The staff there did make an effort and the breakfast was nice but all together it was not the experience we hoped for. We ended up with three single beds tough i had booked a double bed.
They blamed hotels.com/ expedia for their booking system tough i do think its poor behavoir from the hotel owner

Partner

2/10

Poor

15 Nov 2024

Shawnice

My vacation/anniversary at The Gaia hotel was a complete disaster!!! Before we left the states to go to the Gaia, I read the reviews like we all do and saw some people talk about how they were being sent to other hotels upon arriving to Egypt to go to the Gaia. I called the Gaia to voice our concerns about this and they assured us that this was an isolated incident and we had nothing to worry about and our reservations for the Jr. suite is good.
When we arrived to Egypt, the hotel sent a driver to pick us up from the airport. The driver then proceeds to take us to another hotel called the Shadow Inn. This is at 1am and on our anniversary. We were angry and hurt.
We complained to the front desk at the Shadow hotel and called and complained to the Gaia. We explained that this is wrong and that we’re Americans trying to enjoy their country. Their response was the suite that we reserved at the Gaia had water damage and electrical problems. This was a lie and made matters worst. They offered to let us stay at this hotel. What choice did we have??? We stayed there for 2 nights. On the 3rd night, they called and said our room was ready. At this point, what did it matter?? We only had one more night in Egypt. We decided to go to the Gaia.
The Customer service manager decided to speak to us. She admitted that the truth was that they overbooked and blamed Expedia for the mixup. That sounded like another lie.
Take caution when booking at the Gaia.

Leisure Partner

2/10

Poor

27 Oct 2024

Vitor

Probably the worst experience of my life!
The hotel has a convenient location right in front of the Pyramids. The main problem is that you can't trust this property.
I was careful enough to call in advance informing that he was traveling with two small children and that he would arrive very late.
Well, the experience couldn't have been worse. when we arrived we were given a room that did not match the reservation. Then they evicted us, informing us that they had put us in by mistake and gave us a room where we didn't fit. when we wanted to go back to the wrong starting room (which at least was spacious) they started lying and making up different excuses. alternatively, about 2 hours after we arrived (at 5am!!!) they offered as an alternative to stay at another hotel in the group several minutes away. After much insistence and dismantling the lies, we slept in the wrong initial room. They promised that the room reserved and paid for would be free the next day. guess what happened? they lied again and we were deceived. Afraid of what they could do, we decided to accept moving to another hotel in the Group. We arrived at the new hotel and unfortunately there was no water.it was nightmare. In a city like Cairo you can expect some challenges, but we felt it was too bad. despite the hotel being of a more modest range, the saving grace is the fact that we were very well treated by the staff at this second hotel, Shaddow Pyramids. For the first time in my life, 1 star

Leisure Family_with_children

8/10

Excellent

23 Oct 2024

Sam

Great Hotel to visit Pyramids

Perfect location for a pyramids visit. Very Noisy area though as the roads are chaotic.

The staff were all brilliant and went over and above to help us out when we had a family medical issue, even sending a member of staff with us to the hospital to translate.

Rooms are small but convenient and clean,

Rooftop Restaurant is nice and cheap with a good selection, and incredible views

No other reason to stay in the area though unless you want to venture to the chaos of Giza itself.

Friends_and_family Family

2/10

Poor

17 Oct 2024

DONTA

We arrived early and was later told our room was not avaliable and that we were being located to another hotel which in my opinion was in a dirty area. This was our Anniversary trip and it turned into a disaster. I picked the room i wanted online and staff told me they have the choice to give guest whatever booking. The hotel they moved us to was noisy, room was not up to par, and i feel like our bags were gone thru. This was not the experience we were expecting.

Leisure Family

8/10

Excellent

06 Apr 2026

Francisco Javier

El personal del hotel es maravilloso, hicieron que nuestra estancia fuese fantástica, son muy detallistas y ante cualquier duda te ayudan a resolverla. El desayuno muy bueno, variado y completo.
Sin duda volvería.

Family

4/10

Poor

08 Jan 2026

Silvia

pagamos 166 euros para la suite pero no pudimos alojarnos en la habitación reservada, en cambio nos derivaron a otro hotel. Habíamos reservado este hotel precisamente para evitar este tipo de estafa. De todos modos el hotel es más viejo de lo que parece en las fotos por las zonas comunes que vimos.

Leisure Partner

10/10

Exceptional

30 Nov 2025

YUUKI

部屋はとても清潔でシャワーの水圧も十分で満足でした。朝食プランでしたが、何種類からか選べてどれも美味しかったです。スタッフもサービス精神旺盛で気持ち良く過ごすことができました。ここのホテルに泊まることをお勧めします。

Friends_and_family Friends

10/10

Exceptional

29 Nov 2025

Luciene

Equipe excepcional

Friends_and_family Friends

4/10

Poor

18 Nov 2025

Tsz Ho

No shop and restaurants near the hotel!

Partner

4/10

Poor

16 Nov 2025

Jörg

Zunächst: Die Dachterrasse und der Ausblick sind grandios. Aber: Die Zimmer sehen nicht so aus wie auf den Bildern und sind ziemlich abgewohnt. Besonders störend ist allerdings der Lärm. Das Hotel liegt an einer Hauptstraße, auf der 24h extrem viele Autos fahren, hupen, stinken. Die Fenster bieten selbst geschlossen keine Isolation, so dass es sich nachts anfühlt, als wenn man mitten auf der Straße schläft.

Leisure Partner

10/10

Exceptional

10 Nov 2025

Raphael Rudolf

😛

2/10

Poor

21 Oct 2025

Yuka

今までで宿泊したホテルの中で1番最低でした。
宿泊日の前日に、予約した部屋に宿泊することが不可能と連絡が来ました。
代わりの素敵なホテルを用意すると言われ、かなりレベルの低いホテルに連れて行かれました。予約していたホテルの料金を大きく下回っているレベルでした。
予約していた部屋に初めから宿泊させる気のない詐欺だと後で気付きました。
代わりに用意されたホテルも汚く、停電と断水が一時的に起こりました。
本当にこのホテルを予約をしないことをおすすめします。

Leisure Family

4/10

Poor

21 Sep 2025

ANDRES ROMO

Yo reservé una habitación deluxe con balcón y vistas, la cual solo se respetó la primera noche,al día siguiente en medio de un tour el hotel me pide sacar mis maletas por que me van a cambiar de habitación porque según ellos esa no era mi habitación y me cambiaron a otra súper pequeña sin balcón y con vistas a una calle donde todo el tiempo se escuchaba ruido con el argumento de que expedía da mal las especificaciones, me exigían que regresara al hotel o ellos moverían mis cosas, la verdad es un robo lo que hace el hotel, no lo recomendaría a menos que se reserve la habitación más sencilla para evitar esta estafa.

Leisure Family

8/10

Excellent

24 Aug 2025

Salima

Rapport qualité prix intéressant
Personnel très accueillant,chaleureux et serviable
Petit déjeuner en terrasse vue sur les Pyramides
Seul point négatif bruits claxons des voitures mais pas dérangeant pour moi car fatiguée de ma journée

Leisure Family

10/10

Exceptional

10 May 2025

Ashley

Un séjour inoubliable grâce à un personnel exceptionnel !
Dès notre arrivée, nous avons été accueillis avec une chaleur et une gentillesse rare. Chaque membre de l’équipe s’est montré attentif, souriant et incroyablement professionnel tout au long de notre séjour. Leur disponibilité, leur bienveillance et leur souci du détail ont fait toute la différence. Que ce soit à la réception, au restaurant ou dans les services d’entretien, tout le personnel a contribué à rendre notre expérience magique. Un immense merci à chacun d’eux pour leur dévouement et leur accueil si chaleureux. Un très grand merci notamment à Shahd la meilleure réceptionniste de tout le Caire, Alex le meilleur serveur et tout le reste de l’equipe tel que Zein, Mazen, Menna et Rana.
Nous repartons avec des souvenirs merveilleux… et l’envie de revenir très vite !

Leisure Partner

8/10

Excellent

28 Apr 2025

Sanaa

Ich war in la boutique hotel die haben uns komplett ein anderen hotel gegeben plus zimmer weil ein Event von pyramid alles ausgebucht hat und Expedia leider die zimmer immer noch angezeigt hat obwohl es keine zimmen gab .Aber la Boutique Hotel war schöner und ein guten Service

Leisure Friends

10/10

Exceptional

04 Apr 2025

Berkay

Herşey için çok teşekkürler tek kelime harikaydı hersey

Partner

4/10

Poor

12 Feb 2025

Antonino

non abbiamo avuto le camere che avevamo scelto, mi serviva il frigo per mettere i miei farmaci ma non funzionava, il bagno non aveva la corretta manutenzione, usciva cattivo odore dai sifoni, le finestre rimanevano aperte perchè le maniglie non funzionavano. bisognerebbe attenzionare di più la manutenzione e la pulizia. la colazione è stata abbondante ed ottima , anche il personale del ristorante è stato disponibile e cordiale.

Friends_and_family Family