Name: Sunday Hevea Hotel and Resort
Address: Fil Am Friendship Hwy, Angeles City, PH

2/10

Poor

31 Jul 2026

Maria Christina

When we asked for another room because the a/c, telephone and internet is not working the housekeeper/maintenance slam the door at us and didn’t comeback. I NEED TO GO DOWN TO THE FRONT DESK FROM 6th FLOOR TO REPORT AND ASK FOR ANOTHER ROOM! The room that was provided with us was splashed with alcohol, smell was too strong that it made me dizzy. I WIL NOT COME BACK IN THIS FILTHY CHEAP HOTEL/MORE LIKE A MOTEL!

4/10

Poor

26 May 2026

Michael

The AC is niot cooling & No towels in the bathroom and I have called the receptionist waited for like couple of hours no housekeeping or maintenance shows up & I decided to go down in the reception, the manager said the shift was changed & then she gave me towels, then maintainance guy came to the room playing with the remote etc & left with out talking or saying that the AC was fix.
After 1 hour I complained again about the AC it’s not cooling and another guy came over & I ask him
maybe we can change room then after few hours they ask us to transfer…Goshh..

The experience that I got looks like I’m not going back to this hotel again.

Lastly, when we moved to the room we brought the towels in the old room because we were thinking that there’s no towels & I’m glad there’s towels, when I checked out they are charging me Php200 for the towels, I told them I wouldn’t pay for your UGLY towel & you should be the one paying me for the inconvenience.

BAD EXPERIENCE WITH THIS HOTEL

Family

2/10

Poor

17 May 2026

Ronald

Our 3-day stay at The Sunday Hevea Hotel was the worst hotel experience of our lives.

Booked 2 rooms and both rooms have not been since day 1. No make-up for 2 days, stinky and uncomfortable room, no towels provided, no room service, and we even had to get our own towels ourselves. Basic housekeeping and guest service were completely lacking.

Avoid this hotel. It honestly feels like a scam. Travellers, Beware!!!!!!

Friends_and_family Family

4/10

Poor

13 May 2026

edna

Friendly staff, except on our first day, no available towel . Breakfast food is great.

2/10

Poor

05 May 2026

Carolina

Awful experience, never again

Everything about this stay was terrible.

First, the check-in was not friendly at all – and to make it worse, the room wasn't even ready when we arrived. We only managed to get in after 4 PM.

The apartment itself had a horrible smell throughout. The towels were disgusting – worn out and yellowish. Just awful.

Honestly, if you're thinking about staying here, don't. We will never come back, and I strongly advise anyone else to look elsewhere.

Friends_and_family Family

6/10

Pleasant

09 Mar 2026

Lolita

There are shops nearby. Did go to airport

Family_with_children

4/10

Poor

08 Mar 2026

Hyginia

Short in toiletries, towels. Could be cleaner.

Family

2/10

Poor

25 Feb 2026

ALVIN

People from the front desk are not very helpful no towels too and every time you ask for the manager that just ignore and there Is a guy in the front desk his name is Bryan this guy is rude not very approachable. I didn’t enjoy my stay at all

Partner

6/10

Pleasant

17 Feb 2026

Oscar

Room was very clean. Staff customer’s service were average.

10/10

Exceptional

05 Feb 2026

Maria

It was great for the price! Clean, comfortable beds and the rooms were huge! I booked for two rooms. The only thing is that hot water for showers isn't always available. Otherwise, my stay was fantastic!

6/10

Pleasant

31 Jan 2026

Aileen

Pictures can be deceiving. The room was spacious but had strong odors. The couch and chairs were dirty. Bathrooms were unclean, with mildew in the shower and on the floors, and the kitchen sink had the same issue. The refrigerator wasn’t clean and still had chocolates from a previous guest. Made me question IF the bedsheet were replaced? Coffee was provided, but there were no utensils. After reading prior reviews, I was surprised by this room—it appeared that issues on walls were temporarily covered with paint. Also, please google their place because Expedia provided an incorrect address.

10/10

Exceptional

26 Jan 2026

Michael

staff hmmm lack of explanation in room number, after checking in our room was 1213, we go elavator then it’s only up to 7th flr only, luckily there’s a hotel staff nearby & I ask where’s 1213 he said it’s 2nd flr & I ask the hire staff how do u read this? he said it’s 1213 & he agreed with me that it’s supposed to be 12th flr then he lead us to the room in 2nd flr

Business Partner

2/10

Poor

19 Jan 2026

Jina Zita

Hevea Hotel did not receive the notification from hotels.com (or neglected to check it). Upon arrival, they didn't know I was going to check in, there was no room ready and it took 40 minutes for them to scramble and get a room ready. I had to reach out to hotels.com support for them to give the hotel a call so they honor my stay. They didn't even have a keycard to access the room so after I left for dinner, I had to follow up twice to get a keycard. Overall, this was the worst check in I've experienced through Hotels.com.

6/10

Pleasant

21 Dec 2025

munesh

No gym

Self

6/10

Pleasant

10 Dec 2025

Claudette

The room is in okay condition but the washroom has an awful smell. We ask for it to be cleaned and the Front desk said they will send someone but until we checked out no one cleaned it.

Leisure Family_with_children

6/10

Pleasant

20 Nov 2025

Karla

Location is good. Room is very spacious. Cleanliness needs a lot of improvement -- we had the floor cleaned when we arrived because if felt sticky. After being mopped, floor became sticky again when it dried up. Chairs have stains. The desk has sticky stains too. Refrigerator is not clean. The bathroom has only one drain, which is in the shower. The shower is not fully enclosed and there's also no shower curtain -- so the bathroom / toilet area stays wet unless it is mopped or water is pushed to the shower area. We stayed for 3 nights. We noticed that dirty plates from room service are not collected promptly (like dishes have been in the hallway for more than 24 hours). Housekeeping staff are nice, but some staff in the reception are unfriendly. There were loud young guests during our stay who loitered in the hallways and fire exit. Staff dealt with them only after complaining a few times.

Family_with_children

10/10

Exceptional

20 Nov 2025

Waddell

From check in to check out the front desk, restaurant, laundry services and everyone in general provided outstanding service. I would definitely recommend to family and friends.

Waddell Reese Jr and Jackie McCloud

Leisure Family

4/10

Poor

19 Nov 2025

Kirsty

Floors were sticky and dirty. Shower and sink drains clogged. Water damage and molds in the ceiling made the room smell very bad. The rooms did not have towels. We had to call the front desk three times and it took over an hour to get them.

Leisure Family_with_children

10/10

Exceptional

11 Nov 2025

Norena

The hotel was better than i expected. Having 2 family rooms to accommodate the family doing the storm was a great experience. Good vibes, safety and security at the entrance was excellent. The rooms are a little outdated but its well worth the stay and price. I will be booking here again. Excellent view as well. Great attitude from the entire staff. One of my favorite location in Pampanga.

Friends_and_family Family

6/10

Pleasant

26 Oct 2025

Eden

The room was okay, but the shower had an unpleasant smell, the sink was clogged, and the door wasn’t soundproof, so you could clearly hear the noise from outside. On my second night, I couldn’t sleep because the guests in the room next to mine were having a party, which shouldn’t be allowed in a hotel room—especially when the rooms aren’t soundproof. There are other guests in the hotel, not just them. When I called the front desk, they said they would tell them to quiet down, but nothing changed. They were still shouting, the TV was loud, and it even sounded like they were throwing things. It’s not a good place to rest, especially if you want some peace and quiet to think. Sorry to say, but this is my honest review and experience at this hotel. For me, if you’re looking for a place to relax, this is a no.

Self

4/10

Poor

26 Oct 2025

Chang

I asked the front desk to clean my room 5 days in a row, but they never cleaned it. When asking for towels or toiletries, you'd have to call the front desk multiple times and wait at least one hour. Horrible customer service. I will not return to this property ever again.

6/10

Pleasant

21 Jul 2025

Pearl Grace

Water heater in the shower was not working

Staff were friendly

Leisure Family_with_children

10/10

Exceptional

18 Jun 2025

Edward

Comfortable and convenient place to stay. Excellent staff. Great value. Free breakfast was excellent.

Friends_and_family Family

2/10

Poor

10 Jun 2025

Paul

There wasnt really anything to like.The room was supposed to be a deluxe room and it was terrible. Holes in the walls very ugly,air con did nor work well,the girls at the front desk did not know their job and were not very professional. The breakfast that I paid for was not good.I travel a lot.Dont stay here.

Leisure

8/10

Excellent

08 Jun 2025

Patrick

Caught a good deal! Cannot complain too loudly! Lunch could have been better. Not because of the food but because of the FLIES!!! Aggressive, attacking, and waaay too many, to allow us to eat in peace. Plus flies are nasty!😐

We had the double bedroom with balcony. The rooms, although older, were quite spacious and had some modern equipment (TVs) but for the most part a bit dated.
We were disappointed that the live band did not play as was scheduled on Friday... so, no live music or band.

Again, for the price, room size, and quick overnighter, we cannot complain too much. but for review purposes, the place could use some upgrades

Partner

2/10

Poor

20 May 2025

John

Staff were not friendly. No hot water.

Leisure Family

8/10

Excellent

19 May 2025

Imelda

User-friendly.

Leisure Family_with_children

8/10

Excellent

19 May 2025

Imelda

Peaceful and quiet. Had a pleasant stay.

Leisure Family_with_children

8/10

Excellent

18 May 2025

LIONEL

Ok

Leisure Family_with_children

10/10

Exceptional

17 May 2025

rina

The room was nice and huge bed. The staffs are friendly, shuttles are on time.

It was a short stay but overall I had a great stay.

Leisure Self

6/10

Pleasant

15 May 2025

SHARON CRISTINE

The rooms are big, spacious

6/10

Pleasant

12 May 2025

Delsey z

Just ok

Our room had a smell of a sweaty person
Aircon leaked
No towels, we had to call and request
No way to turn on the 'do not disturb' light
(Rm 1401)

Partner

4/10

Poor

12 May 2025

Janice

They gonna said yes but they dont give what you need lack of towel bottle water etc

Leisure Family

10/10

Exceptional

07 May 2025

Jesse

Spacious parking. Room large. Room clean. Staff helpful. Airconditioner in room not cold, and they promptly transferred us to a room with working ac. Not walkable

Leisure Partner

4/10

Poor

05 May 2025

Matthew

Dirty, nasty place. Ants and cockroaches everywhere. It's just a place for Korean sex tourists to take prostitutes.

Leisure Family

2/10

Poor

28 Apr 2025

Jersey

We didn’t end up staying at this hotel. Here’s why:

Upon arrival, there was no room immediately available, and we experienced a short wait while one was prepared. Although this was not a major concern, we encountered additional issues shortly thereafter. The elevators were not functioning properly, and a security guard escorted us to our room to verify occupancy, which felt unusual.

Upon entering the room, I noticed a cockroach crawling under the bed, and we were disappointed by the overall lack of cleanliness. Furthermore, the hotel appeared to be hosting a concert event during the weekend. While it is unclear whether this is a regular occurrence or a special event, it would be considerate for the hotel to recognize that not all guests are seeking a lively atmosphere during their stay.

Given these concerns, we chose not to remain at the property and requested a refund. Additionally, the front desk staff inadvertently retained my driver’s license, requiring me to return to the hotel to retrieve it.

Leisure Family_with_children

2/10

Poor

25 Apr 2025

Maricel

The rooms are dirty, had to kill cockroaches and bugs.Insulation is terrible we can here people in the hallway.

Leisure Family

4/10

Poor

23 Apr 2025

LIONEL

Staff said we could check out at 3pm then said 1pm. Then said couldn't check out late back to twelve. Then said ok 3 pm was fine. Then came knocking on the door at 1230. Found ants in bed bi me several times and swimming pool was dirty so kids couldn't swim. I guess you get what you pay for.

Leisure Family_with_children

8/10

Excellent

23 Apr 2025

MODYMARK

Everything was perfect except for the checkout. The front desk was absentminded that she forgot or ignored our requested limousine service to the airport and made us waited at the lobby for freaking 45 minutes until I finally followed it up. We got to the airport 2 hours before our flight!

Leisure Partner

2/10

Poor

15 Apr 2025

Meliza

Requested a refund due to change of plans and hotel declined. Other hotels gladly issue refunds.

6/10

Pleasant

13 Apr 2025

Verified traveler

3 stars for service because the Front Desk did not pass my expectation, wait staff and bell boys did very well.
Flies are a plenty in the lobby and dining room. Our room was ready upon check in but not that clean had to ask for housekeeping to do a make up/cleaning the next day.
Far away from Clark Airport, means of transportation is mainly grab, there is a hotel shuttle but driver is not available most of the time. Use Grab, cheaper to bring you places to eat.
Food selection for breakfast are decent.
The live band every friday and saturday are okay.
Swimming pool looks decent.
No towering neighbors, i enjoyed the view in my room. No privacy curtains needed due to no neighbors, i got to enjoy the greens and the city view from a distance.
Very poor internet connection, lobby has a strong connection though however the front lobby is hot, no airconditioning use the inner lobby.
For the value of the money, it is way cheap. For stay cation, i will come back but prepared with food/snacks so no need to go out.

Friends_and_family Family

10/10

Exceptional

13 Apr 2025

Albert

Easy reservation

Leisure Family

10/10

Exceptional

11 Apr 2025

Paul Aljohn

Great hotel

Friends_and_family Family

2/10

Poor

06 Apr 2025

sam

communication was awful. Sending a cancellation as I was route. No at hotel answered call to clarify ended up booking a separate hotel because after 30 hours of travel needed guaranteed room. Lost money. Expedia was no help either. Avoid any place that won’t answer the phone.

Business_and_leisure

6/10

Pleasant

05 Apr 2025

rhodora

Nice and quiet good for family! But no toiletries that should be included and there should be inventory of what they give inside the room when you check out they will let you wait to check the room if there are missing in which they didn’t even give any face towels and they asked me where are the face towels. Why would i bother to take their towels hello, isnt it they assumed you take it and deduct from the deposit of 2000 , I have better towels .

Leisure Family

8/10

Excellent

30 Mar 2025

rhodora

Staff are very accommodating

Leisure

10/10

Exceptional

23 Mar 2025

Virginia

Gie's stay @ Hevea Hotel & Resort

For a first timer in this hotel, the place is quite impressive w/ spacious rms, amenities., but most of all staff/s very accomodating., Mariel made my stay pleasant & memorable one

Friends_and_family Family

10/10

Exceptional

14 Mar 2025

Mark

This property had the best breakfast service I have received while on my trip. I did not stay long enough to rate the room makeup service. The rooms are huge. I love that as a big guy. The lobby was impeccably clean and tidy. There were many people on duty to take care of anything you requested. Checking in and checking out went phenomenally well. Not really a fan of 2,000 pesos deposit for incidentals. A credit card on file would take care of that. I stayed here due to it's proximity to Clark International Airport.

10/10

Exceptional

08 Mar 2025

CHARLES

My friend commented about the not-so-friendly and not so enthusiastic team at the reception. Bellboys are very commendable.

10/10

Exceptional

24 Feb 2025

Al

Beautiful property! Hard working staff.