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Prime Asia Hotel
Pampanga · Philippines
23 Narciso Street MalabaniasView location
8.2/10Excellent435 Reviews
Cleanliness8.2/10 8.2
Service8.4/10 8.4
Comfort8.0/10 8.0
Condition7.8/10 7.8
Location6.0/10 6.0
Neighborhood7.0/10 7.0
Amenities8.4/10 8.4
See all ratings- Business hotels
Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.
About Prime Asia Hotel
Pamper yourself with a visit to the spa, which offers massages. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and a banquet hall.
Enjoy international cuisine at IMO Bar and Restaurant, one of the hotel's 2 restaurants, or stay in and take advantage of the room service (during limited hours). Snacks are also available at the coffee shop/cafe. Quench your thirst with your favorite drink at the bar/lounge.
Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Free self parking is available onsite. Make yourself at home in one of the 71 air-conditioned rooms featuring DVD players and LED televisions.
32-inch flat-screen televisions with cable programming provide entertainment, while complimentary wireless internet access keeps you connected. Private bathrooms with showers feature bidets and hair dryers. Conveniences include phones, as well as laptop-compatible safes and desks.
Show less
Located in Angeles City (Balibago), Prime Asia Hotel is within a 10-minute walk of Clark Freeport Zone and SM City Clark. This hotel is 0.5 mi (0.8 km) from Walking Street and 1.1 mi (1.7 km) from Casino Filipino.
Make yourself at home in one of the 71 air-conditioned rooms featuring DVD players and LED televisions. 32-inch flat-screen televisions with cable programming provide entertainment, while complimentary wireless internet access keeps you connected. Private bathrooms with showers feature bidets and hair dryers.
Conveniences include phones, as well as laptop-compatible safes and desks. Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Free self parking is available onsite.
Popular amenities
Swimming Pool
Free WiFi
Parking available
Dining services
Concierge
Laundry
Smoking areas
Business facilities
Banquet facilities
Accessible facilities
Check-in and check-out
Check-in from
4:00 PM
Check-in until
anytime
Check-out until
12:00 PM
Minimum check-in age
18
Hotel policies
No cribs (infant beds) available
LGBTQIA+ friendly
Professional property host/manager
Pets allowed
Only dogs and cats are allowed
Maximum number of pets per room 2
Service animals are allowed
Service animals are exempt from fees/restrictions
Pets allowed (no fees)
Pets cannot be left unattended
Cleaning and safety
Sanitization
Contactless check-in is available
Contactless check-out is available
Essential Travel
Essential workers only - NO
Important information
-
Property Alerts
You'll be asked to pay the following charges at the property. Fees may include applicable taxes:
- Deposit: PHP 1000.00 per night
We have included all charges provided to us by the property.
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You need to know
- 24-hour pool access
- One child 12 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.
- Only registered guests are allowed in the guestrooms.
- Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation.
- A car is not required for transportation to and from this property.
- Contactless check-in and contactless check-out are available.
- This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
-
Special Instructions
Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
-
Instructions
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards, debit cards, and cash
- Safety features at this property include a fire extinguisher
- This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
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Minimal age
18
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Optional fees
- Fee for buffet breakfast: approximately PHP 659 for adults and PHP 329 for children
- Rollaway bed fee: PHP 700.0 per day
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
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Spoken Language
Arabic
Filipino
English
French
Nearby attractions
Clark Freeport Zone
0.5 km / 0.3 mi
Salakot Arch
0.6 km / 0.4 mi
SM City Clark
0.7 km / 0.4 mi
Bayanihan Park
0.8 km / 0.5 mi
Walking Street
0.8 km / 0.5 mi
Air Force City Park
1.2 km / 0.8 mi
Stotsenberg Park
1.6 km / 1 mi
Casino Filipino
1.6 km / 1 mi
Clark Veterans Cemetery
1.8 km / 1.1 mi
Apu Chapel
3.5 km / 2.2 mi
MarQuee Mall
3.7 km / 2.3 mi
Jenra Grand Mall
3.8 km / 2.3 mi
Nepo Mall
3.9 km / 2.4 mi
Santo Rosario Church
4.1 km / 2.6 mi
Holy Angel University
4.2 km / 2.6 mi
Hotel facilities & services
Services and fees can vary. Check the selected room details and hotel policies before booking.
- Total number of rooms: 71
- hotel
- Wheelchair-accessible
- Car park
- 24-hour reception
- Check-in hour
- Check-out hour
- Wi-fi
- Car hireExtra charge
- Valet parkingExtra charge
- Airport ShuttleExtra charge
- Room service
Show 27 more facilities & services
- Laundry service
- 24-hour securityExtra charge
- Bellboy service
- Hotel safeExtra charge
- Lift access
- GardenExtra charge
- Terrace
- Concierge
- Newspapers
- Luggage roomExtra charge
- Clothes dryer
- Bar
- Restaurant
- Smoking areaExtra charge
- Poolside snack barExtra charge
- Banquet hall
- Meeting room
- Business centre
- Indoor freshwater pool
- Outdoor freshwater pool
- Sun loungers
- Hot tubExtra charge
- MassageExtra charge
- Spa treatments
- Non-smoking establishment
- FitnessExtra charge
- GolfExtra charge
Meal plans
Meal plan types
Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.
Upon availability
Room types
These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability
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DOUBLE Accesible DeluxeDOUBLE • Accesible DeluxeDBL.H6-DX
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- Accesible Deluxe
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityPrime Asia Hotel
DOUBLE Accesible Deluxe
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- Accesible Deluxe
Adult and child limits apply within the room's total guest limit.
Room code: DBL.H6-DX
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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JUNIOR SUITE KING SIZE BEDJUNIOR SUITE • KING SIZE BEDJSU.KG
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- JUNIOR SUITE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityPrime Asia Hotel
JUNIOR SUITE KING SIZE BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- JUNIOR SUITE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Room code: JSU.KG
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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FAMILY ROOM TWO QUEEN BEDSFAMILY ROOM • TWO QUEEN BEDSFAM.2Q
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- FAMILY ROOM
- View / characteristic
- TWO QUEEN BEDS
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityPrime Asia Hotel
FAMILY ROOM TWO QUEEN BEDS
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- FAMILY ROOM
- View / characteristic
- TWO QUEEN BEDS
Adult and child limits apply within the room's total guest limit.
Room code: FAM.2Q
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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DOUBLE DELUXEDOUBLE • DELUXEDBL.DX
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- DELUXE
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityPrime Asia Hotel
DOUBLE DELUXE
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- DELUXE
Adult and child limits apply within the room's total guest limit.
Room code: DBL.DX
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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DOUBLE Accessible WITH VIEWSDOUBLE • Accessible WITH VIEWSDBL.H6-WV
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- Accessible WITH VIEWS
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityPrime Asia Hotel
DOUBLE Accessible WITH VIEWS
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- Accessible WITH VIEWS
Adult and child limits apply within the room's total guest limit.
Room code: DBL.H6-WV
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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Room LOFTRoom • LOFTROO.LO
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- LOFT
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityPrime Asia Hotel
Room LOFT
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- LOFT
Adult and child limits apply within the room's total guest limit.
Room code: ROO.LO
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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FAMILY ROOM TWO DOUBLE BEDSFAMILY ROOM • TWO DOUBLE BEDSFAM.2D
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- FAMILY ROOM
- View / characteristic
- TWO DOUBLE BEDS
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityPrime Asia Hotel
FAMILY ROOM TWO DOUBLE BEDS
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- FAMILY ROOM
- View / characteristic
- TWO DOUBLE BEDS
Adult and child limits apply within the room's total guest limit.
Room code: FAM.2D
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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DOUBLE DELUXE CITY VIEWDOUBLE • DELUXE CITY VIEWDBL.CV-DX
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- DELUXE CITY VIEW
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityPrime Asia Hotel
DOUBLE DELUXE CITY VIEW
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- DELUXE CITY VIEW
Adult and child limits apply within the room's total guest limit.
Room code: DBL.CV-DX
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE DELUXEDOUBLE • DELUXEDBL.DX-1
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- DELUXE
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityPrime Asia Hotel
DOUBLE DELUXE
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- DELUXE
Adult and child limits apply within the room's total guest limit.
Room code: DBL.DX-1
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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DOUBLE Accessible KING SIZE BEDDOUBLE • Accessible KING SIZE BEDDBL.H6-KG
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- Accessible KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityPrime Asia Hotel
DOUBLE Accessible KING SIZE BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- Accessible KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Room code: DBL.H6-KG
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE KING SIZE BEDDOUBLE • KING SIZE BEDDBL.KG
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityPrime Asia Hotel
DOUBLE KING SIZE BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Room code: DBL.KG
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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FAMILY ROOM STANDARDFAMILY ROOM • STANDARDFAM.ST
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- FAMILY ROOM
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityPrime Asia Hotel
FAMILY ROOM STANDARD
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- FAMILY ROOM
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Room code: FAM.ST
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE DELUXEDOUBLE • DELUXEDBL.DX-2
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- DELUXE
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityPrime Asia Hotel
DOUBLE DELUXE
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- DELUXE
Adult and child limits apply within the room's total guest limit.
Room code: DBL.DX-2
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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STUDIO PREMIUM KING BEDSTUDIO • PREMIUM KING BEDSTU.KG-PI
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- STUDIO
- View / characteristic
- PREMIUM KING BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityPrime Asia Hotel
STUDIO PREMIUM KING BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- STUDIO
- View / characteristic
- PREMIUM KING BED
Adult and child limits apply within the room's total guest limit.
Room code: STU.KG-PI
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
Room STANDARDRoom • STANDARDROO.ST
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityPrime Asia Hotel
Room STANDARD
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Room code: ROO.ST
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
Room AccessibleRoom • AccessibleROO.H6
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- Accessible
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityPrime Asia Hotel
Room Accessible
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- Accessible
Adult and child limits apply within the room's total guest limit.
Room code: ROO.H6
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE DELUXE CITY VIEW KING BEDDOUBLE • DELUXE CITY VIEW KING BEDDBL.CV-DX-KG
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- DELUXE CITY VIEW KING BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityPrime Asia Hotel
DOUBLE DELUXE CITY VIEW KING BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- DELUXE CITY VIEW KING BED
Adult and child limits apply within the room's total guest limit.
Room code: DBL.CV-DX-KG
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
STUDIO KING SIZE BEDSTUDIO • KING SIZE BEDSTU.KG
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- STUDIO
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityPrime Asia Hotel
STUDIO KING SIZE BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- STUDIO
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Room code: STU.KG
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
Double or Twin DELUXE KING BEDDouble or Twin • DELUXE KING BEDDBT.DX-KG
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 6 • Children: max. 3
- Room type
- Double or Twin
- View / characteristic
- DELUXE KING BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityPrime Asia Hotel
Double or Twin DELUXE KING BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 6 • Children: max. 3
- Room type
- Double or Twin
- View / characteristic
- DELUXE KING BED
Adult and child limits apply within the room's total guest limit.
Room code: DBT.DX-KG
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
SUITE PresidentialSUITE • PresidentialSUI.6S
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- Presidential
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityPrime Asia Hotel
SUITE Presidential
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- Presidential
Adult and child limits apply within the room's total guest limit.
Room code: SUI.6S
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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DOUBLE LOFTDOUBLE • LOFTDBL.LO
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- LOFT
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityPrime Asia Hotel
DOUBLE LOFT
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- LOFT
Adult and child limits apply within the room's total guest limit.
Room code: DBL.LO
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
STUDIO STANDARDSTUDIO • STANDARDSTU.ST
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- STUDIO
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityPrime Asia Hotel
STUDIO STANDARD
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- STUDIO
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Room code: STU.ST
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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Room RUN OF HOUSERoom • RUN OF HOUSEROO.RO
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- RUN OF HOUSE
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityPrime Asia Hotel
Room RUN OF HOUSE
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- RUN OF HOUSE
Adult and child limits apply within the room's total guest limit.
Room code: ROO.RO
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FAMILY ROOM LOFTFAMILY ROOM • LOFTFAM.LO
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- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- FAMILY ROOM
- View / characteristic
- LOFT
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FAMILY ROOM LOFT
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- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- FAMILY ROOM
- View / characteristic
- LOFT
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Room code: FAM.LO
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DOUBLE DELUXE KING BEDDOUBLE • DELUXE KING BEDDBL.DX-KG
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- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- DELUXE KING BED
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DOUBLE DELUXE KING BED
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- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- DELUXE KING BED
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Room code: DBL.DX-KG
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JUNIOR SUITE STANDARDJUNIOR SUITE • STANDARDJSU.ST
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- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- JUNIOR SUITE
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- STANDARD
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JUNIOR SUITE STANDARD
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- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- JUNIOR SUITE
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- STANDARD
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Room code: JSU.ST
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JUNIOR SUITE WITH DOUBLE BEDJUNIOR SUITE • WITH DOUBLE BEDJSU.DB
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- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- JUNIOR SUITE
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- WITH DOUBLE BED
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JUNIOR SUITE WITH DOUBLE BED
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- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- JUNIOR SUITE
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- WITH DOUBLE BED
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Room code: JSU.DB
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FAMILY ROOM TWO BEDSFAMILY ROOM • TWO BEDSFAM.2B
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- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- FAMILY ROOM
- View / characteristic
- TWO BEDS
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FAMILY ROOM TWO BEDS
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- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- FAMILY ROOM
- View / characteristic
- TWO BEDS
Adult and child limits apply within the room's total guest limit.
Room code: FAM.2B
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Guest reviews
What other guests saying about Prime Asia Hotel
100
reviews shown
Christina
We stayed at Prime Asia Hotel from July 14–16 and had a pleasant experience overall. The hotel was clean, and the food was okay.
What stood out most was how pet-friendly the hotel was. Milo and Lulu were comfortable throughout our stay, which meant a lot to us. The staff were also very attentive, responsive, friendly, and warm.
Thank you to the Prime Asia Hotel team for making us and our dogs feel welcome.
What stood out most was how pet-friendly the hotel was. Milo and Lulu were comfortable throughout our stay, which meant a lot to us. The staff were also very attentive, responsive, friendly, and warm.
Thank you to the Prime Asia Hotel team for making us and our dogs feel welcome.
Lanie
Very clean staff went out of their way to help..great place
JANOS
Professional staff and the buffet was great!
Aileen Maglalang
The staff are nice, helpfull and accomodating.
The room is spacious. Tasty food and the variety of food on offer at the breakfast buffet is good.
Skybar at the rooftop is nice. The pool is clean and it's open 24 hr. We are satisfied in our stay in the hotel and we are looking forward to come back.
The room is spacious. Tasty food and the variety of food on offer at the breakfast buffet is good.
Skybar at the rooftop is nice. The pool is clean and it's open 24 hr. We are satisfied in our stay in the hotel and we are looking forward to come back.
Chrizzle
Great location and amenities. Breakfast buffet has plenty of options it became our brunch. The rooms were spacious and clean. We didn’t use the pool but it looked clean and well-maintained. Staff were nice and prompt with assisting us especially with our luggages. My only recommendation is for the corkage fee to be posted upfront to avoid surprises when checking in.
Kimberly
Very nice hotel best food in town really cool p o o l rooftop with the bar and restaurant the pool is open 24 hours beautiful scenery we go there a lot will be back you want to get a good price go to expedia.com over and out mr kim and paco that's my girlfriend haha
Maribel
Love the place and definitely will come back stuff are helpful
Jeanette Dizon
Staff are accommodating and courteous.
Rosalie
clean , nice staff
Kimberly
Nice place loft room was kool.Nice top roof pool an bar.Great food its all good good price also.pool open 24hrs which is kool
Stephen
Wonderful Place. Location and Staff #1…
stephen
Clean room
Nympha
I like about the property is the resto bar in rooftop
Eden
Everything is good
Joseph
Great hotel to stay at, the staff is amazing!
Billy
Staff was great and the food and drinks were excellent at the restaurant on the rooftop was great
Erik
The staff was outstanding! Rooms are clean and the location is ideal as well.
Really enjoyed my stay
Really enjoyed my stay
Charles
Clean room, the staff very friendly and courteous. Rooms were very clean and had a mini fridge. Hats off to all the kind staff members, especially waitress Angela Salonga, Hotel manager, Walyd . Chef, Avis and housekeeping manager,Niña. 🙌👍👍👍
Fe
Everything was great
Jonna Mae
Staff was great
Maximo
The entire Hotel Staff were true professionals. I stayed for three weeks and do not have one negative thing to say about them.
Big shout out to \"Joey\" and her staff at \"Imo\". They spoiled me during my three week stayed. I did not feel like a guest, I felt like a family member. Special shout outs to: Lhaiza, Angela, Jen, Jil, Trixia Mae, Sariha, and of course Ross \"the Boss\".
Wally the Manager has assembled a great team.... from the Front Desk Staff who laughed at my jokes to the ladies who made my daily smoothies. Of course the Security and front door staff who always listen to my stories and made my stay special. My wife said were coming back.
Thanks Asia Prime for making my three weeks special.
Big shout out to \"Joey\" and her staff at \"Imo\". They spoiled me during my three week stayed. I did not feel like a guest, I felt like a family member. Special shout outs to: Lhaiza, Angela, Jen, Jil, Trixia Mae, Sariha, and of course Ross \"the Boss\".
Wally the Manager has assembled a great team.... from the Front Desk Staff who laughed at my jokes to the ladies who made my daily smoothies. Of course the Security and front door staff who always listen to my stories and made my stay special. My wife said were coming back.
Thanks Asia Prime for making my three weeks special.
Neal
All was great.
Robert
They charge extra for extra person but not allowed that person to have a complimentary breakfast.
Rooms, elevator, carpets are need of a touch up/paint job.
Rooms, elevator, carpets are need of a touch up/paint job.
Rody
Yes
Amelia
Staff are corteous
Rona
Clean room and bed. Great ambience at rooftop bar restaurant and pool
Cecile
It’s clean
Paul
Food
Gregory
Overall the stay was good. There was cob webs in one corner of room. The bath/shower water didn’t get hot slightly warm at best. Other than that it wasn’t a bad stay.
Robert
If you are visiting Angeles City, Philippines for either business or leisure, and you want to stay at a 4-star hotel at reasonable rates, I highly encourage you to checkout Prime Asia. The room is amazing, the facilities are gorgeous, things are super clean, staff are awesome, and it is centrally located. So why 4-star and not 5-star? Only because of the outside traffic noise but then again, this is Angeles City - you can't escape the roar of the motorcycles. I suspect that the rooms facing the back is much quieter. Also note: I see many Filipinos families stay here as well! Also note that they have 24-hour security at the front so it is very safe place to stay
David
Good
Dina
Staff were very helpful and courteous.
Breakfast was delicious!!
Breakfast was delicious!!
Robert
The shower did not have a door so the floor would get wet. The windows were broken they would not shut or close. When we checked in I noticed hot air coming from the curtains and noticed the windows open and broken. I my self worked on them to get them to shut correctly. The staff was not helpful or polite. Most avoided me because I spoke English. The air conditioning unit didn’t work correctly it was either extremely cold or extremely hot. No in between.
Alois
Frendly staff always willing to help excellent services thankyou will stay again 😊 ☺️ 😘 ❤️
Kathleen
Limited parking
Darren
The staff are amazing nothing was to much trouble, very helpful and hotel was clean and well layed out. Would definitely recommend a stay here. Thank you prime Asia 😁
Vincent
The facility was clean and orderly! I was comfortable at Prime Asia Hotel. I would stay there again.
John
Property is conveniently located if your into the night scene, if not I'd find somewhere nicer and quieter. The traffic is a bit loud at night. Definitely a three star hotel with 4 star prices. If the breakfast isn't included it's not worth 600php. One thing that I really didn't like was the VAT and 10% surcharge was added to everything. Even Manila and Baguio the VAT is included in all prices. This isn't Europe or Japan, it's the PI.
Alfredo
Clean and the staff are very helpful!
Antonio
This place was awesome. Loved the pool 24/7
Dave
Its pretty clean. Staff is very nice and accommodating.
david
Fantastic
My stay was fantastic the location was great 20 min walk to the mall. The staff was great and gave good directions when asked. I would stay here again.
Kyle
Property is well maintained, no issues with the room or staff. The surrounding area is typical of Angeles City, busy and noisy. I would go back.
Jacob
Love staying here every time I'm in Angeles
Christopher
Air conditioner in bedroom did not work. Room not clean, old, water damage around air conditioners.
Mia
Its weird that they ask gor all the guest ID even though they are just my visitors. And then the bathrooms sink is clogged. Not happy.
Robert
Great place will stay again
NAIL
Very friendly staff and helpful
Ahmed
Top Hotel
I was so impressed with Prime Asia hotel.
This is a top class hotel. Staff super friendly.
Very good value for money. Very clean.
Thank you Prime Asia. I will book with you next time in Town.
This is a top class hotel. Staff super friendly.
Very good value for money. Very clean.
Thank you Prime Asia. I will book with you next time in Town.
Joseph
Friendly staff but worn out premises
Property is worn out and way dated. Staff was extra friendly. DO MOT STAY ON THE 6th FLOOR, thats where the pool is and karaoke runs until 11pm.
Verified traveler
Noisey
Nice clean room and friendly staff. Unfortunately road traffic is very loud at night and people slamming there doors to the rooms on exit and shouting in the hall ways.
Silahis Suyom
The rooms are old and need upgrading. One of the mattresses is thin from being used too long, too often. The built-in furniture are ragged and worn - clean, thankfully, but very much need replacing.
The staff are generally helpful and responsive.
It was great having a 24hr restaurant and a 24hr coffee shop with relatively good food and choices. Easy access to trikes and worse come to worst, you can walk to SM Clark when traffic is bad.
We liked the rooftop restaurant and pool plus the massage spa. It was a convenient meeting place for friends- only thing that marred the experience was the arrozcaldo which was undercooked which pretty much had nothing but a few slices of chicken which went missing after I had them recook it.
I understand the concept of offering base rates but it is not fun having to pay for glasses, pillows (only gives one pillow per person), and cutleries. I think Prime Asia should at least make these part of their base rate inclusions.
The staff are generally helpful and responsive.
It was great having a 24hr restaurant and a 24hr coffee shop with relatively good food and choices. Easy access to trikes and worse come to worst, you can walk to SM Clark when traffic is bad.
We liked the rooftop restaurant and pool plus the massage spa. It was a convenient meeting place for friends- only thing that marred the experience was the arrozcaldo which was undercooked which pretty much had nothing but a few slices of chicken which went missing after I had them recook it.
I understand the concept of offering base rates but it is not fun having to pay for glasses, pillows (only gives one pillow per person), and cutleries. I think Prime Asia should at least make these part of their base rate inclusions.
Jeff
Great and not very good at the same time!
This is an interesting property. Part of it appears to be still in the 1970s and then again parts of it appear to be pretty up to date. Let me explain. The building and much of the things that you will see are old, dated, and in need of updating. For instance when I walked into my room the first time the room appeared to be untouched from 1975. Then when I walked into the bedroom it was pretty dated also and needed a lot of love. But then when you walked into the bathroom it was amazing, the lighting was terrible but the overall bathroom itself was wonderful ,huge shower, beautiful tile on the floors and walls, a Jacuzzi that I didn't try out but it was large and look like well kept. The area that had the sink and a mirror above it was so under lit that you couldn't hardly brush your teeth and look in the mirror and see how you were doing it was so dimly lit. And I double checked all the lights were on and at full intensity. There was a safe in the room and it worked tucked away in the closet in the bathroom. And the small closet that was in the bathroom was the only place to store clothes and I think you might have had a hard time if your wife had a lot of clothes. The TV in the bedroom and in the living room area of this suite we're both way outdated and the Wi-Fi was not all that great. They even had a DVD player available I'm not even sure if it was hooked up. Lighting in the bedroom and in the living room was subdued lighting. There's more to tell about Prime Asia Hotel
Verified traveler
Great place
Staff was very friendly and attentive. Hotel was clean and the food at the restaurants was delicious. Very much enjoyed my stay.
Elizabeth
Nice staffs and the feeling of peace and relaxing moment when you sits in their swimming pool rooftop area.
Richard
Shower drainage wasn’t great, made it difficult not to track water everywhere, and the AC turns off when you leave and takes forever to cool, but other than that it was great. Staff was great and “Johnny-on-the-spot” with help when needed, bed was comfortable, and water pressure was great.
Verified traveler
I enjoyed staying here, the staff was incredibly friendly and helpful, rooms were always clean. The restaurants and bar served great food. The WiFi in room was down for a couple of days so to rainstorm but that was fine. I’d definitely stay here again.
Adren
The property was fine.
Colin
Limited parking , hotel rooms very nice
Krishnamoorthy
Decent stay
Nice place and very big rooms. Location not so bad, all in a walking distance. Food and drinks are bit of expensive side. One thing irritate me was they charging 50P for empty glass for room.
MA LORENNA
Hats off to all the staff, night shift & day shift.
We got upgraded to a suite but the room was empty.
1. Only flat sheet no blanket
2. No coffee maker though there's coffee shop in the lobby 24 hours.
3. The fridge not working
We got upgraded to a suite but the room was empty.
1. Only flat sheet no blanket
2. No coffee maker though there's coffee shop in the lobby 24 hours.
3. The fridge not working
SHARON CRISTINE
Friendly staff, lean rooms, affordable rates
Helen
It is mainly to for staying to pass by a time to catch a flight for next day. Nothing to see around that area.
Iulian
The good: helpful staff, 24 h restaurant and pool on roof top. The bad: room was dated, in need of some repairs. No kettle and no tissue box, little things can improve comfort. Pool was opened to people from outside for a fee, confirmed by some staff. Was crowded at times, with some people going in with regular clothes. The pool was the reason I booked here. Disappointed.
Brian
The people are great
alexander
Okay
myron jon
Great place
Paul Van
I stayed 5 nights. The reason I chose this hotel is you have 24/7 access to the pool (and it’s a fantastic pool) with an added bonus of a in-house 24/7 cafe, plus 24/7 room service if you ever need it. The food was always very good.
OK sure I chose the presidential suite so everything was perfect however most of the staff didn’t know this but they were still super friendly and always went out of their way to help. I’ll be back!
OK sure I chose the presidential suite so everything was perfect however most of the staff didn’t know this but they were still super friendly and always went out of their way to help. I’ll be back!
Bacilio
Walking distance to SM
Bacilio
Comfortable
Ronald
Great stay got upgraded
Upgraded to the loft after being a loyal customer for many years. Great experience as always. Love the rooftop pool and hot tub.
Marc
You can find better at this price
Not exactly the cleanest or well maintained establishment. Exceptionally friendly and helpful staff.
David
Nice place
Andre
The hotel itself is great. The staff were amazing, the rooftop patio was lovely. My issue is the location is a bit shady at night although very close to walking street and the mall. Transportation is cheap so it should solve that problem. The second was no food allowed in the room, a minor problem. Didn't affect me too much. I still give it a 5 star rathing overall.
Terrance
The jacuzzi did not work
Thomas
The Staff were very friendly… 24 hour pool and Resto open…. Pretty noisy with trikes… view from room was a gas station. Coffee bar and treats tasty…. Needs some upgrading… but the friendly staff made up for it…. We were exhausted and they let us check in a little bit earlier, which made a huge difference for us.
Demetri
Stay was good but i am not so happy
Their queen bed has only 1 pillow each bed.
So because there’s 4 of us in the room, we need
2 more pillows added. They only put 1 pillow esch bed so they can charge extra for esch pillows
Their queen bed has only 1 pillow each bed.
So because there’s 4 of us in the room, we need
2 more pillows added. They only put 1 pillow esch bed so they can charge extra for esch pillows
James
This hotel is excellent. Top service and very clean. Well worth the money.
Emilyn
Nice and clean
Roberto
The hotel was like the reality vs expectation. In the picture looks like it was new, but in reality the hotel is like 10 years old with re painting and renovation..the washroom door was so old,my chair on the was room was tearing apart.
David
Had 4 scheduled to stay and only 2 towels/2pillows. They charge extra for towels and pillows which was crazy. TV sucked in the room and they charge crazy extra to get you a car and make you pay it to them. 1500 ride at the most cost us 2300. Just crazy
Renato
staff are polite and caring but place is old and not well
maintained
maintained
NOEMI
The hotel location is near SM Clark about 8-10 mins walk.
The area is near also to other local markets and eateries.
The area is near also to other local markets and eateries.
Emelene
The hotel is okay but hard to park and it’s a crowded place .why do I have to pay extra pillow fir 2 beds family room and rent kettle also? I don’t understand this extra extra charges
Archimedes
Loved the pool and restaurant/ bar and spa at the top floor!
Staff are very friendly and accomodating.
Staff are very friendly and accomodating.
Paul
Can be too noisy specially when groups or families have their little one running around in room not realize there some people still asleep in the morning you hear them above you. And food is not as nice and very limited to choose. You have to ask more pillows for the rooms and everythings that you need in the room. Theres no sun beds where you can relax. So many things i can include here. But not sure if we gonna stay here again.
Yolanda
Few minor issue but they fixed it.
Michel
If you don't mind paying Extra (not advertised BTW
I'll be straight and blunt. Hotel, Room, Pool, Penthouse. Very good, clean, good space, all fine. If it was not of the next... I would recommend.
But I cannot. The hotel as a \"BUY IN HOTEL ONLY\" policy, meaning, you cannot brings any food, drink, beer or so inside. You are stuck to use their, at 3x the price or more or you pay a penalty.
And they tell you AFTER you book, not before. On this I do not recommended this hotel, though everything else would be fine.
But I cannot. The hotel as a \"BUY IN HOTEL ONLY\" policy, meaning, you cannot brings any food, drink, beer or so inside. You are stuck to use their, at 3x the price or more or you pay a penalty.
And they tell you AFTER you book, not before. On this I do not recommended this hotel, though everything else would be fine.
John
Prime Asia
Well the hotel stay was fine. But at checkin there was a form to sign that stated if you brought outside food or coffee such as Starbucks there would be a 300 peso fine. I get that there is a restaurant on site but maybe they don't serve what I want! There is no water kettle in the room so if I wanted Milo or my coffee there was no way to prepare it. This was just an unsettling thing in my mind and I probably will never stay here again due to that one thing
Samatha
Staff were amazing
Amenities were clean and comfortable.
Very affordable
Amenities were clean and comfortable.
Very affordable
Chun Weng Poh
Toilet in the lobby needs serious work. No outside food and drinks allows and you can only consume food and drinks purchased from the inhouse cafe and restaurant like a prison.
Nice view from the pool though.
Nice view from the pool though.
Verified traveler
Cash only for restaurant and bar.
An enjoyable short stay, room was comfortable and service excellent.
Only down side was not having the ability to pay by card for food and drink services.
Only down side was not having the ability to pay by card for food and drink services.
Aubry
To be fair, my review is solely on the fact that hours before check-in time (which was 4 pm). My room was canceled by the establishment. When I booked the room, I selected “pay at hotel”. Luckily I had internet on the plane and I saw an email from the hotel via Expedia telling me ways to pay for the room. This was a red flag in my mind. Short version: The hotel was contacted and they said my room was booked to another person because I had not paid yet. How can I pay at the hotel (as selected) during the booking process before check-in time, if I’ve not even arrived yet! This was one hour before my flight landed. Tip for the hotel. Don’t allow “pay at hotel” to be a selection if your system or whomever staff wise can cancel the room of someone that has already booked a room. It’s deceiving. On principal alone, I will never try to book the hotel again.
Verified traveler
Staff treated us with the utmost of respect and care even facilitating some special requests.
This hotel is a great place to stay and the staff is amazing -1st class employees!
Also, Management is clearly and directly involved to make this a great place to stay. We hope to go here again. They amazed us with their service.
This hotel is a great place to stay and the staff is amazing -1st class employees!
Also, Management is clearly and directly involved to make this a great place to stay. We hope to go here again. They amazed us with their service.
Nicholas
The place to stay in Angeles City.
The stay was excellent from start to finish. The staff was always available and eager to serve. The Piccolo Padre Restaurant is a true Five-Star Fine Dining Experience. We would definitely visit again!
Adriel
Christmas at Prime Asia
Though we experienced an earthquake during our stay, and it was understaffed because of the covid situation, we managed to get out of the building because of its fire alarm and easy access to stairs. The hotel staff were trained, hospitable and accommodating. We woud have stayed longer if not for work.
Phil
It was a nice hotel. Pandemic so understandable that it was understaffed. Restaurants were closed. But had the junior suite at a discounted rate
Aaron
Check in customer service was TERRIBLE!
We tried to contact the hotel via 4 different methods (including calling) to confirm if the pool and hot tub were functioning prior to arrival so we didn't waste any of anyone's time.
We received no responses. They didn't even answer the phone.
We arrived, and asked directly \"Before we waste anyone's time, are the Pool and Hot Tub working, and is the Hot Tub Heater on?\" The ONLY reason we booked this hotel was for the Pool and Hot Tub.
The answer was \"The pool and Hot Tub are working, but the Hot Tub heater is still under repair.\"
We were offered to cancel but decided that as we were already there now, the hours spent in the pool that evening and next morning would be worth the $100 per night fee.
We emptied the car, got the kids in, filled out all their paperwork and were then told it was now 4:45pm we could not swim as the pool had reduced hours and closed at 5pm.
Obviously we were VERY upset that they did not mention this knowing full well how our ENTIRE stay was based on the Pool and Hot Tub, the Hot Tub was already not working, so we were going to pay $100 for a 3 hour swim in the morning???
The Customer Service person was useless and actually made the issue worse. Eventually the head of security came and offered to extend the pool hours, which is what e had been asking for the whole time (or a refund) but no manager was available (of course).
The Customer Service guy needs the sack, the Security Manager needs a pay rise.
We received no responses. They didn't even answer the phone.
We arrived, and asked directly \"Before we waste anyone's time, are the Pool and Hot Tub working, and is the Hot Tub Heater on?\" The ONLY reason we booked this hotel was for the Pool and Hot Tub.
The answer was \"The pool and Hot Tub are working, but the Hot Tub heater is still under repair.\"
We were offered to cancel but decided that as we were already there now, the hours spent in the pool that evening and next morning would be worth the $100 per night fee.
We emptied the car, got the kids in, filled out all their paperwork and were then told it was now 4:45pm we could not swim as the pool had reduced hours and closed at 5pm.
Obviously we were VERY upset that they did not mention this knowing full well how our ENTIRE stay was based on the Pool and Hot Tub, the Hot Tub was already not working, so we were going to pay $100 for a 3 hour swim in the morning???
The Customer Service person was useless and actually made the issue worse. Eventually the head of security came and offered to extend the pool hours, which is what e had been asking for the whole time (or a refund) but no manager was available (of course).
The Customer Service guy needs the sack, the Security Manager needs a pay rise.
Christopher
Stayed at Asia Prime property about two months ago. No problems checking in then. They check to see that my wife and I were working in Pampanga This time I booked the hotel the same way. When I went there they said they were sorry we could not check in with having a voters ID which is required now for a Barangay ID. Of course I’m in Pampanga since last November to work and I’m a foreigner and cannot get a Voters ID. The front desk clerk said for me to contact Hotels.com for a refund. I did do that and the hotel manager was kind enough to reply and also told me to contact Hotels.com and have them process the refund since that is where I booked it. After waiting a week for Hotels.com to process a small refund, Hotels.com sent me an email saying the property Refused to refund me. So I’m not
Verified traveler
I really enjoyed my stay. I would recommend Prime Asia to anyone. A very well established hotel.
Location & surroundings
Prime Asia Hotel
23 Narciso Street Malabanias, Angeles / Clark, Philippines
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Prime Asia Hotel
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