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SureStay Plus by Best Western AC LUXE Angeles City
Pampanga · Philippines
8-3 Surla Street BalibagoView location
8.6/10Excellent167 Reviews
Cleanliness9.0/10 9.0
Service9.0/10 9.0
Comfort8.4/10 8.4
Condition8.4/10 8.4
Neighborhood7.2/10 7.2
Amenities8.4/10 8.4
See all ratings- Hotels with charm
- Sustainability certification
Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.
About SureStay Plus by Best Western AC LUXE Angeles City
Nestled in the heart of Angeles City's main entertainment area and business district, SureStay Plus Hotel by Best Western AC LUXE Angeles City puts guests in the center of the action.
A new hotel in Angeles City, the property has a convenient location within walking distance of the city's key attractions, including bars, restaurants, shops, casinos and the SM City Clark Mall.
This modern hotel is focused on business travelers, but is also ideal for leisure travelers seeking value-for-money stays with international-standard accommodation.
The hotel is less than 200m (1 min walk) from MacArthur Highway, 400m (5 min walk) from Walking Street, 1km (15 min walk) from SM City Clark Mall and 8km (12 min drive) from Clark International Airport. All 56 guest rooms are contemporary, comfortable and well-connected with complimentary in-room Wi-Fi.
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The hotel has a full range of facilities, including an all-day dining restaurant, cocktail bar, swimming pool, and an internet corner with printing facilities.
The first SureStay hotel in the Philippines, SureStay Plus Hotel by Best Western AC LUXE Angeles City brings an exciting new era of affordable international accommodation to Angeles City and the vibrant Metro Clark region.
Located in Angeles City (Balibago), SureStay Plus Hotel by Best Western AC LUXE Angeles City is within a 15-minute walk of Walking Street and Clark Freeport Zone. This hotel is 0.6 mi (1 km) from SM City Clark and 0.2 mi (0.3 km) from Casino Filipino.
Make yourself at home in one of the 56 air-conditioned rooms featuring refrigerators and minibars. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature rainfall showerheads and complimentary toiletries.
Conveniences include safes and desks, as well as phones with free local calls. Featured amenities include a 24-hour business center, express check-out, and a 24-hour front desk. Free self parking is available onsite.
Popular amenities
Free WiFi
Parking available
Dining services
Concierge
Entertainment
Non-smoking
Business facilities
Accessible facilities
Check-in and check-out
Check-in from
2:00 PM
Check-in until
Anytime
Check-out until
12:00 PM
Minimum check-in age
18
Hotel policies
No rollaway/extra beds available
No cribs (infant beds) available
Professional property host/manager
GSTC
Pets not allowed
Service animals not allowed
Cleaning and safety
Essential Travel
Essential workers only - NO
Important information
-
You need to know
- No pets and no service animals are allowed at this property.
- For details on Best Western's privacy policy, visit www.bestwestern.com/privacy.
-
Special Instructions
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
-
Instructions
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards, debit cards, and cash
- Safety features at this property include a fire extinguisher, a smoke detector, and a security system
-
Minimal age
18
-
Optional fees
- Fee for continental breakfast: approximately PHP 300 for adults and PHP 300 for children
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
-
Spoken Language
Filipino
English
Nearby attractions
Casino Filipino
0.3 km / 0.2 mi
Walking Street
0.5 km / 0.3 mi
Bayanihan Park
0.8 km / 0.5 mi
Stotsenberg Park
0.8 km / 0.5 mi
Salakot Arch
0.8 km / 0.5 mi
Clark Freeport Zone
0.9 km / 0.6 mi
SM City Clark
1 km / 0.6 mi
Air Force City Park
2.1 km / 1.3 mi
Clark Veterans Cemetery
2.2 km / 1.3 mi
MarQuee Mall
2.9 km / 1.8 mi
Apu Chapel
3.2 km / 2 mi
Jenra Grand Mall
4 km / 2.5 mi
Santo Rosario Church
4 km / 2.5 mi
Nepo Mall
4.1 km / 2.5 mi
Holy Angel University
4.1 km / 2.5 mi
Hotel facilities & services
Services and fees can vary. Check the selected room details and hotel policies before booking.
- Total number of rooms: 56
- Number of floors (main building): 4
- Suites
- hotel
- American Express
- MasterCard
- Visa
- Wheelchair-accessible
- Car parkExtra charge
- 24-hour reception
- Check-in hour
- Check-out hour
Show 24 more facilities & services
- Late Check-outExtra charge
- Wi-fi
- Airport ShuttleExtra charge
- Room serviceExtra charge
- Multilingual staffExtra charge
- 24-hour securityExtra charge
- Bellboy serviceExtra charge
- Air conditioning in public areas
- Smoke detector
- Hotel safeExtra charge
- Lift accessExtra charge
- Concierge
- Towels and bed linenExtra charge
- Café
- BarExtra charge
- Restaurant
- PhotocopierExtra charge
- Business centreExtra charge
- Outdoor freshwater pool: 1
- CasinoExtra charge
- NightclubExtra charge
- MassageExtra charge
- GSTC Criteria
- Non-smoking establishmentExtra charge
Meal plans
Meal plan types
Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.
HB
Half Board
Usually includes breakfast and one additional meal.
RO
Room Only
Accommodation only. Meals are usually not included.
FB
Full Board
Usually includes breakfast, lunch, and dinner.
AI
All Inclusive
Meals and selected drinks/services may be included.
Upon availability
Room types
These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability
-
DOUBLE STANDARDDOUBLE • STANDARD • 1 Bedroom • 28 m²DBL.ST
Room overview
Non-smoking room- Room size
- 28 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 1
- Bed setup
- King-size bed 150-183 width
- Bedrooms
- 1
- Room type
- DOUBLE
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Room amenities
- Wi-fi
Facilities with extra charge
- Tea and coffee making facilities
- Safe
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilitySureStay Plus by Best Western AC LUXE Angeles City
DOUBLE STANDARD
Room photos
5 photosSelect a photo to open the full-screen viewer.
Photos illustrate the room type; your assigned room may vary.
Room overview
Non-smoking room- Room size
- 28 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 1
- Bed setup
- King-size bed 150-183 width
- Bedrooms
- 1
- Room type
- DOUBLE
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Room code: DBL.ST
Room amenities
- Wi-fi
Facilities with extra charge
- Tea and coffee making facilities
- Safe
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE DELUXE KING BEDDOUBLE • DELUXE KING BEDDBL.DX-KG
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- DELUXE KING BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilitySureStay Plus by Best Western AC LUXE Angeles City
DOUBLE DELUXE KING BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- DELUXE KING BED
Adult and child limits apply within the room's total guest limit.
Room code: DBL.DX-KG
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
Room STANDARDRoom • STANDARDROO.ST
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilitySureStay Plus by Best Western AC LUXE Angeles City
Room STANDARD
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Room code: ROO.ST
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE SUPERIOR QUEEN BEDDOUBLE • SUPERIOR QUEEN BEDDBL.QN-SU
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- SUPERIOR QUEEN BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilitySureStay Plus by Best Western AC LUXE Angeles City
DOUBLE SUPERIOR QUEEN BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- SUPERIOR QUEEN BED
Adult and child limits apply within the room's total guest limit.
Room code: DBL.QN-SU
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE STANDARDDOUBLE • STANDARD • 1 Bedroom • 22 m²DBL.ST-1
Room overview
Non-smoking room- Room size
- 22 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 1
- Bed setup
- Queen-size bed 150-154 width
- Bedrooms
- 1
- Room type
- DOUBLE
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Room amenities
- Wi-fi
Facilities with extra charge
- Tea and coffee making facilities
- Safe
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilitySureStay Plus by Best Western AC LUXE Angeles City
DOUBLE STANDARD
Room photos
4 photosSelect a photo to open the full-screen viewer.
Photos illustrate the room type; your assigned room may vary.
Room overview
Non-smoking room- Room size
- 22 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 1
- Bed setup
- Queen-size bed 150-154 width
- Bedrooms
- 1
- Room type
- DOUBLE
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Room code: DBL.ST-1
Room amenities
- Wi-fi
Facilities with extra charge
- Tea and coffee making facilities
- Safe
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
No room types match your search. Try a room name or feature such as a balcony.
Guest reviews
What other guests saying about SureStay Plus by Best Western AC LUXE Angeles City
75
reviews shown
Rodric
Great Place
Levih,
Good
Ramon Roberto
Convenient, walkable, entertainment and restaurants
Anthony Barry
Nice clean rooms, quiet location, and the restaurant has good food. Of course, the staff was hard working and super friendly.
Annalyn
NO PARKING GARAGE, ONLY SIDE STREET PARKING
Joseph
Pool not available for maintenance
Levih,
Good
Sabin
Excellent hotel
Roddrick
I had a great stay and the staff was amazing. I will definitely stay again
Leah Mae
Clean room and excellent customer service.
Tiwen
Great staff
Arnold
Yes
Phillip
Good affordable property
Nitalyn
The staff was very helpful and accommodating. The room was clean.
PAULITA
Wonderful staff, average room size, good to stay for 1 night.
Kyle
The room was modern and clean. Check in was efficient. The hotel decided to conduct a new years eve party near the pool which faces all the rooms and subjected every guest to music at levels that exceeded the television volumes (and we were on the 4th floor). This was not noted at booking or conveyed the 2 weeks prior to check in, only during the check in procedure.
During check out (after room inspection), there was an attempt to get me to sign an additional form consenting to additional chargebacks. I declined and there was some reservation on the part of the front desk personnel but I exited without further drama.
Decent hotel, but issues with policies.
During check out (after room inspection), there was an attempt to get me to sign an additional form consenting to additional chargebacks. I declined and there was some reservation on the part of the front desk personnel but I exited without further drama.
Decent hotel, but issues with policies.
Martin
Clean, awesome staff!
Paul
Yes
Martin
Clean and convenient. Staff was extremely helpful.
Almera
Staff was very friendly and the room was very clean.
Anthony
Great staff, clean space
Sergiel
Very easy check in and the room was great value for the quality and service. Lots of shops and places to eat close by and easy to get to SM Clark or the airport.
Howard
Yes and yes
Lonnie
It was a good place to stay
Lennox A
Nice and safe Hotel
Hotel is small but clean and accessible to the local downtown area. Staff was friendly and quit helpful. The staff are like a smakk famly everyone chips in to help the guest, even the security staff. I felt safe and the Hotel resturant is nice
Donald
Easy GRAB location. Close to good food and shopping. Nice local atmosphere.
Joycelyn Esther
Near red light district, limited parking. All else are good.
Charles
Enjoyed my stay clean rooms and friendly staff.
John
Except for the front desk, they did not inform me that I had a delivery which was important so not good or professional to note and remember things to pass on
Evelyn
Door lock broken even fixed but still the same.
Edgar
Staff is excellent and very friendly.
jonatan
Horrible
The walls are soo thin you can sing along with the karaoke all night. During day there is drilling at the pool so you can't use the facilities not the room (since it's too loud). The aircons leak water. The toilet is made out of glas with a sensor so you don't get privacy and you wake up your partner. Also they don't accept amex.
Tyrone
Very nice
James
Nicest staff ever!!!!. Thanks
Tyrone
Convienient close by.
DIOMEDES
Parking is 40dollars a day with broken elevator
Daniel
Excellent service. Good breakfast at a good price. Close to walking street without the noise/traffic.
Gino
Business trip to Angeles
Clean hotel. Good location to walking street and food.
James
The place is nice for a short trip.
Benedicta
Staff was friendly and helpful
Bruce
Be very wary here. Great staff, lots of problems
The staff are amazing and wonderful! We ultimately were in a room that was very comfortable. Here are the issues with this place: 1)Our first room had no hot water; 2) Many of the alternative rooms smelled like raw sewage on a rainy night. You MUST check your room before agreeing to stay; 3) Very weird checkout experience. I advised the front desk that I accidentally dropped a glass of water. I cleaned up the mess, but thought they should know a glass needed to be replaced (as a courtesy). The front desk response was that i needed to pay 200 pesos ($4 US) before I could leave to replace the 40 cent glass. In years of extensive travel I have never been at a hotel so weird and petty. I advise considering other options in Angeles before choosing this hotel.
Stefan
i liked that the Wifi did not drop out, the cleaners would video tape themselves cleaning the rooms which is good for security purposes. the indoor pool looked very nice.
My only concern which is in no way a fault on the Hotels end was that the street locals would try petty theft tactics
My only concern which is in no way a fault on the Hotels end was that the street locals would try petty theft tactics
Carl
I would like to say that the staff was the friendliest of the hotels that i have stayed in the entire country. The hotel was undergoing some improvements that made rating it any higher a bit improbable. I think a higher rating scale would improve the ratings by me. At any rate my overall rating would be about 4.3 or 4.4.
Maria
Good one.
Was a great stay Rio and Ed where very helpful. The room was clean. Parking was a bit problematic as they are limited. Hotel is right infront of the road so not much parking spot. But overall it was a pleasant stay.
jamarquis
The Staff Was Really helpful and a pleasure to speak with. Everything was in walking distance as well. Will definitely stay here again 9/10
Alan
I found the entire staff to be really nice. Particularly I want to thank Eds, Lorna, Kris, and Sandra for being so helpful during my stay. I would definately stay there again. :)
Vellie
It is roomy and well laid out but the lights and air conditioning units were not working well.
Superior services of the staff to name a few: Roze, Sandra, Mike, Eds, Lorna and Joel.
The breakfast food is so greasy but the attendant is quick and respectful.
Superior services of the staff to name a few: Roze, Sandra, Mike, Eds, Lorna and Joel.
The breakfast food is so greasy but the attendant is quick and respectful.
troy
I love the staff so friendly and they know me by name. If I needed anything they were there. They kept my room clean, fresh towels. I will come here again. The prices was good when I booked the room. If any of my friends decide to come to the Philippines In Angeles city I definitely will recommend this hotel to them. Also I think every staff member should be rewarded from morning to evening shifts. If any person that stayed here and gave a bad review they’re are lying!! Once again this place is awesome!!!
Geoffrey
A very comfortable stay in spacious, modern and clean rooms. Comfortable bed, good shower and decent wifi. The gem of the stay was the staff, always friendly and helpful even going out of their way to help with a few things I needed to do.
Micaela
Comfy beds!
Jonathan
I feel the staff could have been better utilized. During my stay there seemed to be idle staff members congregating around the facility with very little guidance from management. It began to get ackward swimming in the pool while eight staff members are either staring at you fron the balcony or the kitchen area.
Also the staff members who work by the bar and kitchen should receive additional training on proper hygene practices. While I was eating my meal I witnessed one of the staff popping their pimples while looking at his reflection in the mirror by the bar. It was quite unappetizing.
Also the staff members who work by the bar and kitchen should receive additional training on proper hygene practices. While I was eating my meal I witnessed one of the staff popping their pimples while looking at his reflection in the mirror by the bar. It was quite unappetizing.
Stephen
Very good hotel. Quiet and comfortable. Very friendly and professional staff. The pool was a nice feature.
Carl
SureStay is totally awesome. The staff is friendly and courteous. The property is well maintained.
Would highly recommend SureStay.
Would highly recommend SureStay.
GENE
Property was okay!! The WiFi very slow. Okay location.
Carl
This place awesome. Friendly and helpful staff. Will definitely stay here again when I return to the Philippines in June 2023.
Highly recommended!!!!
Highly recommended!!!!
frank
A new shiny modern hotel which was very pleasant to star in. bar a restaurant downstairs, very comfortable room highly recommend.
Joseph
The accommodations were satisfactory and quite comfortable. Close to the main road and the entertainment venues. Decent restaurant. No hot water in the shower or sinks though and the internet seemed sketchy but that may be partly my laptop. They will ask for a $2000 peso deposit on check in. Breakfast is extra. Otherwise I would recommend.
Diana
I absolutely loved staying in this hotel! So much so that we were so close to extending another night. The staff were friendly, always ready to help and the room was flawless. Love the bed and pillows! And the little Covid amenity kit that had (face mask, alcohol spray, wipes)
They even had slippers !
Highly recommended.
Will definitely stay again!
They even had slippers !
Highly recommended.
Will definitely stay again!
Ramon
Staff is very helpful and professional. They trruly care about your stay at this fine hotel. This is an excellant hotel. A 4 star hotel that acts like a 5 star. Excellent rooms and modern. I would recommend this hotel to anybody. In minor problem is that sometimes in get to get a little noisy, but not that much.
Derek
The noise from nearby music 🎶 is a bit much. No microwave oven which is nice to have.
James
Loved the upgrade,the staff was so friendly and helpful,and loved the food from your restaurant,I will definitely be back thanks again.
DAVID
The friendly service and good customer service
Dislikes
Didn’t stay long enough
Dislikes
Didn’t stay long enough
Ian
The stay was awesome But As far as hotels .com disgusting cant contact to change booking impossible to contact take your money thats it what a disgrace never again and not recomend to any one
Verified traveler
Clean, neat & tidy and relatively new property. Staff are very courteous & friendly.
Verified traveler
A modern well equiped room that was clean and large. The down side is the swimming pool is inside the hotel in a central open area so all the noise from the pool goes into the rooms. There is also a bar that had a band one night and a place to eat by the pool so it does get noisy at times. Come 10pm it is quiet but the pool does open early in the morning so no need for an alarm call. Just a short walk to the centre andeay to get to most places. The hotle staff were very helpful at all times. I would stay there again but the noise is a concern.
Verified traveler
The pool is too cold
Anthony
Nice and comfortable
Nice hotel that’s not too far away from anything. Comfortable stay.
Verified traveler
The property was nice and clean. My only complaint is that the shower drain needs to be rooted out, water is slow in draining. I complained but was never done!
Jay Anne
A Great Stay
Everyone was very pleasant. Comfy bed! Walking at night be cautious, street is a little rough with characters.
Verified traveler
So much noise. Guess this is standard over there but doors slamming the street noise the karaoke etc
Bed was soft by Asian standards and there were a lot plugs and refrigerator
Bed was soft by Asian standards and there were a lot plugs and refrigerator
Verified traveler
The Staff on this property was very very nice and professional. The following staff had made my stay with Sure Stay pleasant. Edward Basa, Kath Mendoza, Gem Gonzales, Hope Yabut, Darwin M Pong, Rafael Angelto, Chef Paulo Genuino and Bar Jon Moises
Verified traveler
Not a bad location but not the best, a little bit further from the action than i wanted. Nice clean fairly new hotel.
Staff weren't very helpful when i wanted to amend my booking, the room i had (409) was right next to the water services, so every few minutes all night i had a water pump cutting in and out which distubed me somewhat. Had no hot water to shower with in the morning. But will probably give them another chance in the future.
Staff weren't very helpful when i wanted to amend my booking, the room i had (409) was right next to the water services, so every few minutes all night i had a water pump cutting in and out which distubed me somewhat. Had no hot water to shower with in the morning. But will probably give them another chance in the future.
Verified traveler
Nice modern hotel close to everything with friendly staff.
Verified traveler
Great location. Staff very helpful, friendly and professional. We stayed for 16 nights in deluxe king room 303 which was lovely, modern and quiet. Our only negative feedback, was the toilet had to be unblocked 5 times by maintenance staff over the stay, which is a pity for such a new hotel. Otherwise overall excellent value for money and would gladly stay again.
Verified traveler
Cleanliness of room
A quiet place to relax and it just has a small pool.
Location & surroundings
SureStay Plus by Best Western AC LUXE Angeles City
8-3 Surla Street Balibago, Angeles City, Philippines
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SureStay Plus by Best Western AC LUXE Angeles City
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