Name: Plantation Resort on Crystal River
Address: 9301 West Fort Island Trail, Crystal River, 34429, US

2/10

Poor

26 Jul 2026

Christine

Still in the middle of remodeling after hurricane. No hot tub. Working!! One building open and everyone crammed in that building. Kids running around past 2 am. No one to call. Poor construction. Can hear someone peeling and talking like they are in your room !! Indian guy took over and fired staff Used to be a beautiful place

10/10

Exceptional

25 Jul 2026

Mary Kate

The property is under construction, but still a wonderful stay. The rooms are large and extremely clean with no carpet in the rooms. Love this! We enjoyed our stay this year and we'll be staying here next year.

10/10

Exceptional

23 Jul 2026

DOUGLAS

The Plantation Hotel is a very unique property with a lot of charm. The pool was excellent and one of the highlights of my stay. Although many of the other amenities were closed due to ongoing renovations, it's easy to see that the property has great potential and will be beautiful once the work is completed.
The biggest disappointment was the lack of drinking water. There was no complimentary water in the room, and the front desk didn't even have bottled water available for purchase. While I was at the pool, I walked to the front desk hoping to buy a bottle of water, but instead I was told to use a vending machine that was about 400 feet away. Having to make that walk in a swimsuit was inconvenient and unnecessary. Offering bottled water at the front desk would greatly improve the guest experience, especially during the renovations.

10/10

Exceptional

23 Jul 2026

rachel

Gentleman at the front desk was amazing. Thank u

8/10

Excellent

21 Jul 2026

Brooke

Rooms were clean and large and the setting was beautiful. Very outdated but everything worked just fine. The breakfast was lacking - just some coffee, juice, and bagels/muffins.

Partner

10/10

Exceptional

20 Jul 2026

Ashley

The rooms were clean and staff was so friendly. Definitely looking forward to staying at the resort again

Friends_and_family Family

8/10

Excellent

19 Jul 2026

Olivia

Can’t wait to see the place once remodeled!

Friends_and_family Family

6/10

Pleasant

16 Jul 2026

Lori

The Plantation Inn only has a pool available. All other amenities were closed. The TV only had a few channels. The Inn was destroyed last September.

8/10

Excellent

11 Jul 2026

Erik

Clean Rooms , friendly staff

10/10

Exceptional

10 Jul 2026

Joshua

Very clean and kid friendly.

Friends_and_family Family

4/10

Poor

08 Jul 2026

Melissa

Properly under renovation and smell inside room. No restaurant or bar open on the premises.

Friends

4/10

Poor

08 Jul 2026

Zachary

Property is still going through renovations and repairs and is open in a limited capacity as their website said. Pool is open but restaurant and poolside bar are still closed and there are only two buildings that are open for guests to stay in. It feels like the property was rushed to be reopened. They offer a continental breakfast in the lobby area. Staff said repairs won’t be done until mid to late next year. Hard to justify the current pricing for the state of the property. I love this place but will not be back until all the work is completed.

Family

10/10

Exceptional

06 Jul 2026

Maria

Amazing staff

Partner

10/10

Exceptional

02 Jul 2026

Patricia

We enjoyed the breakfast. We especially enjoyed talking with Miss Barbara. She gave us some history of the plantation plus insight to the future of the hotel. We enjoyed our stay there. We were sad it got hit by the hurricanes but new renovation looks great

10/10

Exceptional

01 Jul 2026

Michel

Amicable staff and a very welcoming environment, especially as an outsider.

Family

10/10

Exceptional

28 Jun 2026

James

When we arrived to our room, the AC wasn't working so the manager immediately found us another room, the cafe was under renovation, so no breakfast served, although they did offer some items, overall, very nice room and very helpful and accommodating staff made the stay a pleasant one!

Friends_and_family Family

6/10

Pleasant

28 Jun 2026

Mark

We had a very pleasant two nights stay during which we were at the hotel limited amount of time, mainly to sleep. The check-in and check out staff were very friendly and helpful, the breakfast attendant was very cordial and congenial. However, the breakfast is a limited continental style breakfast and is really nothing to brag about. The property was severely damaged after a recent hurricane and is only partially reopened, but the part that is reopened is new and very nice. The Fountain at the front of the hotel is a landmark and is very beautiful. I was glad to see it running again. Overall, if you’re just in the area to do other activities it’s a wonderful place to stay, but if you plan on using it as a full service resort, it is still a little short of that goal.

Friends

10/10

Exceptional

27 Jun 2026

Debbie

Very nice

Family

8/10

Excellent

26 Jun 2026

Patricia

The hotel is under renovation. It’s a room to spend the night. Excellent location for local attractions and great manatee, fishing and scalloping tours on site. The continental breakfast was not worth waking up for.

Family_with_children

8/10

Excellent

25 Jun 2026

Jay

Our villa was great spacious clean comfortable
Missing was coffee, dish detergent and sponge
All restaurants were closed due to reinvention no tiki bar no activity help
Front desk was great everything was out of there hands. We paid full price for more than half of the perks. I understand there for sale, I suggest lower your price till ALL AMENITIES are in place.

Partner

2/10

Poor

21 Jun 2026

Douglas

As a long time repeat customer we were greatly disappointed. Nothing was open and continental breakfast left a lot to be desired. We found a worm and a bug in coffee cup from breakfast and found the first floor room very loud in stairwell and noise from room above on second floor. There was also a smell of mold in hallway where store was previously located. Very disappointed.

Friends

4/10

Poor

21 Jun 2026

Keira

It’s diabolical that they are even allowing people to stay here. The place was trashed 2 years ago from a hurricane. They haven’t done much to fix it. Them accepting guests is a total money grab!

Pros: The pool is nice and the staff are nice. The adventure center is also awesome with extremely friendly staff. You can bring your boat here, launch for $10, store your trailer on site and dock your boat here. It’s pretty cool. You can view manatees from the property.

Cons: The place is not functional. Even the Rose Building that they are operating is hardly functional. The rooms are nice and clean, but there is ZERO noise reduction. You can hear your neighbors having a casual conversation. People are having parties in their rooms into the early morning hours and extend it out into the hallway where is echoes all around. It’s extremely loud. Since they aren’t operating the front desk after 10 PM, there is no one to talk to about noise and parties. So if you value sleeping, don’t stay here.

No restaurant, no bar, no towel service, might as well not even have a “continental breakfast”. The grounds have not really been kept up. Any images you see one here, it’s not accurate.

Their website and Expedia are false advertising. They are loosing return customers by not being forthcoming. Way too expensive for what it is, such a money grab!

Family_with_children

10/10

Exceptional

21 Jun 2026

Joshua

Nice and clean, second time staying there and it’s perfect for us.

Friends_and_family Family

10/10

Exceptional

20 Jun 2026

DiJai

Clean, Friendly staff, and great place to relax

8/10

Excellent

14 Jun 2026

John

Very nice grounds and clean room. The continental breakfast was a bit meager and no restaurant on site.

Self

6/10

Pleasant

07 Jun 2026

Russell

Clean room, unfortunately, the dining room and the tiki hut, outback were all being renovated. We also went on a day when there were very few people at the resort. Staff was fantastic, breakfast was minimalistic.

Partner

8/10

Excellent

03 Jun 2026

Alejandro

The room was nice and clean. But the doors was hard to close and noisy from the rooms and the w hall. The breakfast did not have too many selections.

Self

8/10

Excellent

30 May 2026

Charlotte

Very lovely area and our room was roomy and very clean.

Partner

6/10

Pleasant

26 May 2026

Susan

Unfortunately the air conditioning went out on us in the evening and a water leak on our floor.

6/10

Pleasant

26 May 2026

Catherine

This property is in transition. The kitchen/dining area and patio are closed for renovation. Front Desk not very friendly nor welcoming. Grounds and pool area are nice and rooms very clean and updated.

Very good location. Free parking. They need better staff to make it memorable!

Partner

10/10

Exceptional

26 May 2026

nestor

Clean room and friendly staff!

Family

10/10

Exceptional

22 May 2026

José

muy buen hotel lo único que no está al 100% abierto pero está bonita en la area de los cuartos que estuvimos gracias

Family_with_children

8/10

Excellent

13 May 2026

Khrisma

Our room was nice.

Friends

8/10

Excellent

11 May 2026

William

Clean room

Partner

10/10

Exceptional

06 May 2026

Sally

Loads of parking , room clean .they're in the middle of renovations. So considering this , everything was great .

Self

6/10

Pleasant

03 May 2026

Clay

Bad a/c

Partner

4/10

Poor

27 Apr 2026

Lisa

Mold and mildew in shower and all over shower curtain. No stopper in sink which caused 2 items to be lost down the drain

Friends_and_family Family

2/10

Poor

27 Apr 2026

Jennifer

The hotel is inder construction 90% ofthe amenities were unavailable. The door locks were broken and according to maintenance \"that happens all the time\" we were locked out of our room and it took 40 minutes for maintenance to arrive so we could retrieve our luggage. We left that place without staying one night!
We found Paddletail hotel and had a terrifi. Time. Plenty of activities and amenities.

10/10

Exceptional

24 Apr 2026

Janice

The place is going through major renovations but it did not interfere with our stay. The restaurant and bar were not open, simple self serve breakfast. The pool area was fine . Room was newly renovated. Staff very nice.

Partner

2/10

Poor

23 Apr 2026

Jenna

The resort is not fully functioning. Tiki bar, food and spa services are completely shut down. The room was in the only open building in the back part of the resort, A/C did not work. Under complete construction. Very disappointed. When we made the staff aware of our concerns, they literally said nothing, other than to discuss with Expedia.

Friends

4/10

Poor

21 Apr 2026

adam

Should have stayed at the holiday inn. For the price i paid ($165) honestly expected better. Even the Marriotts are only $115-$135 and have better quality standards. Room was just basic but the outside looked nice i guess.

Business

10/10

Exceptional

20 Apr 2026

Kerstyn

Had a blast, very clean and well taken care of ! Will definitely be our to go spot !

Friends_and_family Family

10/10

Exceptional

17 Apr 2026

Leisa

The Plantation was hit pretty hard by the hurricane and they are trying hard to make it nice again.

Friends_and_family Friends

10/10

Exceptional

17 Apr 2026

YUGARSI

Great

6/10

Pleasant

17 Apr 2026

Emanuel

Ac ok parking ok

Partner

6/10

Pleasant

11 Apr 2026

Marie

We didnt know the property was under renovation. The restaurants werent open. Not enough available outlets in the room and only one trashcan in bathroom. Poor outdoor night lighting.

Friends_and_family Friends

6/10

Pleasant

11 Apr 2026

Amanda

The property grounds are beautiful, the rooms are a little outdated. I also booked a room for 5 and it said it slept 5 but there were just two full size beds and a chair that did not recline so we had to go buy an air mattress. There is still A LOT of hurricane damage, and the only building in use is the one furthest from the lobby. The included breakfast was pastries, cereal, oatmeal and bagels/bread. No fruit or protein. For the price we paid I’d consider staying here again, there was nothing bad about the stay, just very average. Nothing that wowed me except for the potential the grounds had. There are so many amazing things they could do with it, it truly is a diamond in the rough, hopefully they can polish it up!

Family_with_children

8/10

Excellent

10 Apr 2026

Michele

Still recovering from the hurricane damage but room was clean and service was great.

Partner

10/10

Exceptional

09 Apr 2026

Morgaine

Beautiful property. It is undergoing remodeling but they did a good job of keeping that seperate from rooms.Rooms were clean.

Family_with_children

10/10

Exceptional

06 Apr 2026

Nicholas

Property is still recovering from hurricane

Partner

8/10

Excellent

03 Apr 2026

Amber

.

6/10

Pleasant

02 Apr 2026

Sarah

Great pool. Easy parking.

Partner

10/10

Exceptional

31 Mar 2026

Ariel

Property still going renovation because of the storm
Other than that all was good

Family

8/10

Excellent

31 Mar 2026

Krista

It was exactly as described. Nothing fancy but had everything we needed. Great breakfast on offer.

6/10

Pleasant

30 Mar 2026

Laura

Parking was easy, and the room was clean but we couldnt adjust the thermostat so it was a bit warm at first. We were aware of the renovations but our TV was out which we not advised about. The walls are incredibly thin. You can hear your neighbor as if they were in the same room. The voices in the hallway carry, too.
The view of the canal and river are lovely.

Friends

10/10

Exceptional

29 Mar 2026

Kristopher

Parking was plentiful

Partner

6/10

Pleasant

29 Mar 2026

Kelsey

This hotel was ok. Pros- bed/bedding was comfortable, free parking, pool temp was perfect. Cons- Room said sleeps 5 so I thought there would be a pullout couch but there were just 2 full beds. There's 1 chair so it's hard for a family to hang out in the room. Towels are not at the pool and there isn't a bathroom at the pool. The continental breakfast doesn't have any hot food. The TVs didn't work and mini fridge was very loud. Also, not sure if this is an expedia issue but I booked 2 rooms at the same time but we ended up in rooms at different ends of the building, again, hard for family to hang out in the hotel which was the main point of our trip.

Family_with_children

10/10

Exceptional

29 Mar 2026

Tyler

Rooms and hot tub are perfectly clean. You come here for the destination. A few of the buildings are no longer functional, and amenities like bar are no longer. But the adventure center and pool were great.

2/10

Poor

29 Mar 2026

Heather

No amenities accessible, floors dirty especially elevator. This resort was not ready to open after hurricane. Might be a great place after all is repaired.

Friends

10/10

Exceptional

28 Mar 2026

Abbie

We checked in super late and the staff called to make sure we were still coming and ensured we had a smooth check in. The resort was beautiful and clean. The continental breakfast had a lot of options. Unfortunately, we didn’t have much time to explore the property but the parts we did see were absolutely stunning and if we are ever in the area again we will be staying here.

Family_with_children

6/10

Pleasant

25 Mar 2026

Mary Lou

Unless you don’t mind having no amenities whatsoever, then you will like this resort but it is under major reconstruction from Helene & Milton.

Partner

6/10

Pleasant

23 Mar 2026

Ronald

Hotel.com didn’t tell us that the plantation was still under renovation no restaurant no bar. That was very disappointing. And they only have one building open up because they’re under main renovation from the storms of 2024.

6/10

Pleasant

23 Mar 2026

Sharon L

Unknown to all - this Resort is under major renovation ... since last JULY. It's now end of March.. I asked why no info on their website that is obvious and why Hotels.com website had zero info re this renovation. No restaurants (supposed to be 3); no Tiki Bar outside; No hot breakfast as promised as no restaurants (only given muffins, bagels, OJ, coffee only) . Disappointed,,, One building is open for guests....that is all at the moment. Urge one to make certain renovations are finished before booking.

Friends_and_family Family

6/10

Pleasant

22 Mar 2026

Raymond

Yes

Partner

10/10

Exceptional

22 Mar 2026

Onelia

Parking good room was clean air conditioning great staff also good people

Partner

10/10

Exceptional

21 Mar 2026

Phil

Location was great but a lot of noise from the street cars which run 24 hrs

Partner

10/10

Exceptional

21 Mar 2026

John

We stayed in a renovated room and had a very pleasant stay. Parking is easy and the staff are very nice!

Family

4/10

Poor

20 Mar 2026

Pam

WiFi didn’t work on tv… called several times, but never got resolved.
Property under a lot of construction from hurricane damage. Bar grill not open…
Rooms were clean and staff was friendly… just bad timing.
Would go back if everything was fixed and restored.

Partner

10/10

Exceptional

19 Mar 2026

Jo

Feels like home. Rooms spacious and clean. Staff extremely friendly! Cannot wait for our next visit.

Partner

10/10

Exceptional

19 Mar 2026

angel

Clean room. Staff was friendly. The property is absolutely gorgeous even with the remidel going on

Family_with_children

6/10

Pleasant

17 Mar 2026

Gary Robson

This place is being restored after a 2024 hurricane. It is ok to stay at however its lack luster. If you have a hart like me and route for the underdog its for you but if not look elsewhere.

10/10

Exceptional

17 Mar 2026

JoAnne

This was a great find. Clean nice area. Staff super friendly.

Family

2/10

Poor

15 Mar 2026

Mary

When we arrived we were informed that they were renovating the facility. We were told they were replacing windows and that the crews would start at 8 am. We were then informed that the restaurant and bar were closed.

They did start replacing windows the next day and were banging and making a LOT of noise with drills.

We opened the back door to our room to get fresh air. My sister had her service dog with her and the dog would bark when they were banging and making noise drilling. She barked maybe 6 times.

We received a call from the front desk asking about the dog. My sister informed them she is a service animal and offered to bring her service animal paperwork for them to see. They said that wasn't necessary. We were booked in to the hotel for 2 nights. On the second day (my sister's birthday) the management called me and told me we were being evicted because the dog was barking. I explained the dog barked because of the banging and drilling from the window replacement. The management did NOT care and they actually kicked us out of the hotel. I told the front desk I wanted a FULL refund for the night we were missing. They said they would refund Expedia and I would need to get my refund from Expedia.

We had to change hotels and pay $356 for the night of my sister's birthday.

All in all this was a terrible experience!!!

Family

6/10

Pleasant

14 Mar 2026

Frank

It's trying!!!! It looks like it truly has seen better days but, it was a last minute decision for us as we traveled through the area.
The price was very good and at one time, the property must have really been beautiful. Unfortunately, the buildings are out dated, and the construction is also.

When I say, they are trying, it's because you can tell that they are trying to spruce the place up. New flooring, new windows (in some areas).

The hotel itself is multiple buildings and they only had one that they are using at this time. Everything in the common areas was dirty. Stains in the main hallway that could have easily been mopped up but were there when we checked in and there when we checked out.

The sound echoed throughout the rooms and hallways. You could hear the people talking in the room next door, toilets flushing, etc.

No modern features for electronics like USB ports in the plugs or lights.

The room we had, did not have new windows and there was mold all over the outside of them.

I was told by a neighboring business that they hotel was recently sold to a major chain and they will be coming in and redoing the entire thing.

If that is true, they will have one absolutely stunning property

Partner

2/10

Poor

13 Mar 2026

Carolyn

How can you score a Resort who cancelled the day of Check In? After driving over 2 Hours to take My Kids to College Spring Break. They said; “Expedia Over Booked”. I’ve been Traveling for 20years ( World ) and this is seriously BAD!!! I forced the Manager to help me find a Room! Which is $100 more - SUCKED!!!

Family_with_children

8/10

Excellent

12 Mar 2026

Terri

Continental breakfast only served until 9am. Only hot items are oatmeal and coffee. No staff on site after 10pm. Just security guard. TV was very hard to hear at full volume the first night. The next day it was fine. Thought they had a volume control set for nighttime, but front desk said they don’t. Weird! Pool area and hot tub very nice! Hotel is being renovated due to flooding in 2025. Only 1 building is currently being used.

10/10

Exceptional

11 Mar 2026

Lisa

This great resort is being being bought out by margaritaville. Sad.

Family

8/10

Excellent

11 Mar 2026

Joanne

Staff was very helpful. We were able to check in earlier before check-in time 4pm. Room was clean and the beds were comfortable and cozy with white sheets. Close to restaurants and springs.

Partner

10/10

Exceptional

10 Mar 2026

Mary

It was beautiful but also going thru a huge renovation since the hurricane so there is only 1 building open. They are doing the best they can right now but it is a beautiful property and the adventure center was right there on property and wonderful.

10/10

Exceptional

10 Mar 2026

Marianne

Easy parking. Clean room. Very nice staff

2/10

Poor

09 Mar 2026

Jennifer

If it weren't for the onsite Manatee tour, we would have checked out before even going to our (filthy) room.

The pool was a hole in a concrete slab with extreme construction noise (generators, large trucks hauling and dumping dumpsters for hours, etc.) and a hot tub that was scalding in areas, no food or drinks (not even a convenience or counter) were available other than the continental b-fast that we were told was to be offered but after looking around, we knew we were not going to eat anything that came out of there!

Our room seemed ok at first glance (thankfully the bedsheets appeared clean),but overall, it was truly disgusting upon a closer look and positively filthy. We were in a \"renovated\"? area of the hotel that was purely just lipstick on a pig.

The stairwell smelled like a wet dog and the wall behind our nightstand/beds was solid black from spilled who-knows-what. Though our floors were not carpet, our feet were still black from just one evening.

Additionally, the lock to the adjoining room door didn't lock fully, and there are no locks on the building doors or pool access areas for guest security.

I would make your manatee tour a day trip and stay elsewhere. (The tour was wonderful, by the way - the price, location and staff make it a fantastic experience that I highly recommend).

We were booked for 2 nights and left immediately after our manatee tour. This wasn't even worth the super discounted rate I received through Expedia using travel points.

Family

10/10

Exceptional

08 Mar 2026

Joanne

Staff was wonderful, rooms are nicely appointed. Pool area is great. Hotel is still working on bringing back the restaurant and tiki bar, and we can’t wait to visit again when that’s up and running.

Friends_and_family Family

8/10

Excellent

08 Mar 2026

Emily

The Plantation at Crystal River is currently undergoing extensive renovations, so some of the amenities were not available, i.e., their Tiki Bar. For now, our room was clean and remodeled, and parking was easily available. It is close to everything in both Crystal River and Homasassa, and we definitely plan to go back to visit again once their renovations are complete. We would definitely recommend...the property they are situated on is absolutely gorgeous and surrounded by waterways.

4/10

Poor

08 Mar 2026

Jill

This hotel has open foyer to second floor in their buildings. Very noisy as all noises n voices carry down hallways. There was a rowdy wedding party that decided to hang in foyer for hours n so i couldnt sleep. Would not stay here again as walls seem paper thin

8/10

Excellent

05 Mar 2026

Kay

Yes everything was great

4/10

Poor

05 Mar 2026

Janet

The property has much potential but is currently under reconstruction and repair, which we did not expect!
We were very shocked to see the difference in what the photos show of previous beauty and what exists at this time. There are many workers present and I imagine it will be very nice in the near future. It is not a nice place to stay at this time.

Family

2/10

Poor

04 Mar 2026

David

We mistakenly booked the wrong night and the receptionist wouldn’t even consider letting us change our date. We had to eat the money even though they probably rebooked the room to someone else.

6/10

Pleasant

04 Mar 2026

Christine

Needs a remodel . Close to the Manatee national wildlife refuge.

Partner

10/10

Exceptional

04 Mar 2026

mary

Lovely visit. Quiet, relaxing stay. Swam with manatees. Highly recommend.

Family

6/10

Pleasant

03 Mar 2026

Kristin

I was disappointed when room wasn’t available at the 4pm check in time. The lobby and room had a definite musty/mildew smell. Window in room had black areas on the glass, could hardly see through the clouded glass. Cobwebs on ceiling, air return filter was gray with dust and very over due for change. Doors were spotted with various colored remains from previous guests. HVAC registers and sprinkler systems were excessively rusted. They ran out of coffee during morning continental breakfast. Just not what I was expecting from previous reviews, especially from website description. Positive was linens were clean. Staff provided towels so we could use the pool before check in. I felt like I was sold a room that wasn’t aware of its state in reality.

Family_with_children

2/10

Poor

02 Mar 2026

Mary

The pool is was not useable. There was NO tiki bar and NO restaurant as advertised. Only less than a 1/3 of the building was open. Also there was to be a continental breakfast which they said was unavailable when checking in. The staff was Very UNFRIENDLY RUDE AND UNHELPFUL . DO NOT BOOK THIS PLACE WITH EXPEDIA. we left after an hour. And r requesting a total refund. HORRIBLE

10/10

Exceptional

01 Mar 2026

brandi

Room was clean, grounds and facilities very nice. All staff were very nice s well.

Family_with_children

10/10

Exceptional

01 Mar 2026

Jadin

Yes the room was spotless and staff was great and understanding

6/10

Pleasant

01 Mar 2026

Brad

When reserving online, need to inform that the property is under construction

Friends_and_family Family

8/10

Excellent

01 Mar 2026

Jason

Newly remodeled rooms facility in process of complete remodel. Nice now and will be fantastic when complete. We will return

10/10

Exceptional

28 Feb 2026

Vincent

The woman working the continental breakfast area today (2/28) was fantastic.

8/10

Excellent

27 Feb 2026

John

Room fit our needs. Staff was very friendly and welcoming. walls are thin - we could hear our neighbors clearly.

Family

8/10

Excellent

26 Feb 2026

Robert

Clean rooms. Good staff. However there was no restaurant or bar facility. Apparently they were being redone.

Family_with_children

4/10

Poor

25 Feb 2026

Carlette

At 12:38 a.m. I sat up to go to the bathroom, and before I could put my feet on the floor, the side of the mattress caved in with me and I sat flat on the floor, hurting my back and hitting my arm and head on the sharp corner of the bedside table. The next morning, I limped down to the office and told them about my injuries. The desk clerk took a report and told me I would be hearing from those in authority by phone or email. I was leaving on a cruise, so intermittently, I checked for both calls and emails--crickets. When I returned on Friday, I called them to find out why I had not heard from them and asked for a call. Nothing. Saturday, I made a complaint online to the Better Business Bureau. Sunday, I got a call from the female manager who was extremely rude, hostile, and cold. She said she had it on her calendar to call me on Monday. She then asked what I \"wanted from them\". I said I wanted them to acknowledge that I had filed a report of an injury on their property, and for them to act like they cared in the least for that fact.
I do want to add, that while I was in the lobby getting breakfast after I reported my injury, another guest came in and he told the desk clerk that the beds were \"worn out\".
The manager had told me that she had checked out the bed I was sleeping in and that it was not broken. The thought came to me of how did she know which bed I slept in, as there were two beds in the room.
I will NEVER stay at this place again. Not recommended

Partner

2/10

Poor

25 Feb 2026

Dennon

Had to make three trips to the office at check-in time to get room I reserved.

Family