Gerês Paradise

Portugal , Porto and North of Portugal
louredo, 77 Rua Quteiro Das Coras, 0
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50 reviews shown

2/10

Poor

14 Dec 2025

TASHA

The state of this room was atrocious. The windows were cracked, the stove top was smashed, the curtains were not hung, electrical cord hanging from room with sticky tape to seal. And to top it off the balcony did not lock. extremely unsafe. Stain on flooring, flooding bathroom and unclean crockery and glass wear. When called to report all of the above, I was told I would get a return call. Expedia should remove this property from its app!!! false advertisement at its best!!!

Leisure Family

4/10

Poor

17 Apr 2025

Clare

Condition of property was terrible. Main door handle and key didn't work properly. Got stuck. Kitchen appliances - toaster didn't work, sandwich press falling to pieces. Lights and bathroom fans not working. Shower hot water dripped all night. No table tennis balls so couldn't play. Floor was slippery. LIked the size of the place and the layout was good.

6/10

Pleasant

04 Oct 2024

Sarah

Property and apartment was outdated.
The apartment I stayed in needed a lot of maintenance.
The bedding was old and torn and was given an old doona with rips in it without even a cover.
Would never stay there again unless stay in a different apartment

Leisure Family_with_children

10/10

Exceptional

22 Sep 2024

Sinderina

Colin was very nice and made our stay comfortable

Leisure Family_with_children

10/10

Exceptional

26 Jul 2024

Letitia

Great stay

Loved the room, such an excellent vibe with the furnishings, made ot feel very homely. Beach views was geeat and fantastic location.

Friends_and_family Family

10/10

Exceptional

23 Jul 2024

Alan

Great view, close to everything. Easy check in and check out.

Leisure Family

10/10

Exceptional

01 Jul 2024

Tony

Really enjoyed our 5 nights stay. We'll surely book again 💯

Leisure Family_with_children

8/10

Excellent

06 May 2024

Jonno

Apartment was a great size and staff were nice.
Downsides, apartment needed some repairs as doors don’t close or open, no tvs in room and the single tv very outdated and remote broken. Very minimal extra costs spent could really freshen up and make it more modern

Leisure Family

8/10

Excellent

24 Apr 2024

Shams

Excellent location, views, spacious.

Friends_and_family Family

8/10

Excellent

22 Apr 2024

Frances

The property was great . Light on the patio was broken. The light cover was found near the dinning area out side . The Nozzle for hairdryer was there but no dryer. TV remote not working turned on at the wall. Cuts on dining table and coffee table. Switch near bed not working. Lights over lounge not working. Other than these minor things it was very spacious great position.

Leisure

10/10

Exceptional

27 Jan 2024

Katrina

Stunning apartment with ultimate views of every angle of surfers. So spacious and a lovely big kitchen. Air con in every room was amazing. Loved the heated pool, properly warm like a bath. Would love to stay here again.

Leisure Family_with_children

8/10

Excellent

27 Aug 2023

Donna

Great location

The apartments are in a great location to Surfer's Paradise. The shopping centre and restaurants are close by and the beach is also only a short walk away. Although spotlessly clean, the apartments are looking a bit tired & in need of small repairs. Nothing that interferes with an enjoyable stay but would make staying there even more enjoyable. Reception staff were friendly & helpful. It was too cold to use to the pool so didn't use it but that area was also neat & tidy. It has excellent views of the beach. I would definitely stay there again.

Friends_and_family Family

4/10

Poor

13 May 2023

Matthew

a lot of the lights did not work in this old apratment

Leisure Self

8/10

Excellent

25 Apr 2023

Joseph

All good

Leisure Friends

2/10

Poor

27 Mar 2023

jodie

we didnt get the apartment we booked. The rooms were disgusting and the beds were so hard we couldn't sleep

4/10

Poor

18 Jan 2023

Jillanne

I read the reviews and expected basic. But I wasn’t prepared for what I got. The property isn’t bad at all and we had a great time in the heated spa and pool. But the apartment is long overdue maintenance and repair. Every tap leaked, knobs fallen off drawers, the drying hanging on the wall by a thread, none of the verandah slinging doors lock, and some have issues on their runners. the kitchen needed the biggest overhaul. Whilst it was clean, I expect a basic standard at a minimum where everything is functional, working and safe. This was not the case. The bed sheets were nice and crisp but the mattress was like sleeping on a plank.

Very evident that someone’s plan is to run this place to the ground. Shame, coz the location is great and the property has such good bones.

Leisure Family

2/10

Poor

17 Oct 2022

Leigh

Worst plsce i have ever stayed

Leisure Family

4/10

Poor

07 Oct 2022

Eliza

We were in the budget apartment and while the location is good and the pool and spa are enjoyable, the apartment itself was not clean and was in dire need of an update. Hair in the bathrooms, mould in the shower, a used Band-Aid for a welcome gift. The beds weren’t comfortable with stains on the mattresses and no protectors. The furniture was run down and some pieces stained and unclean. 4 towels provided for a week-long stay. You have to buy everything for the kitchen so come prepared. I suppose you get what you pay for but the general expectation is that it should at least be clean - I’m 5 months pregnant and was worried about the state of the place. Apparently the other apartments were in decent condition so it seems like the anomaly. Well, I hope so, at the very least.

Leisure Family_with_children

4/10

Poor

02 Oct 2022

Sadiq

Propert wasn't cleaned properly, wifi wasn't working, shower head broken etc etc when we moved in, complaint the next morning as the reception close early and no one answer the call on the after hours service phone number the guy on the reception said that he will personally go with cleaner to the room to make sure it's properly cleaned, we left and came back in the evening property was still not cleaned I try calling on the after hours phone number but no answer the next morning I went back to the reception ask the guy that why the apartment has not been cleaned he was said it should be as the cleaner went in to the property but asured me that if not he will fix it today before we come back to the property but you know what nothing happened property was still a mess called the manager on after hour phone number this time answered and when I said the the apartment has not been cleaned, wifi and shower head not fixed instead of apology he said the it's been cleaned before we move in and nothing can be done right know as it's our last day there.
Definitely not going back there, poor management and absolutely poor service overall.

Leisure Family_with_children

8/10

Excellent

24 Sep 2022

Carly

Lovely to have a place where the whole famiky can stay and have our own spaces. Love the spa and pool!

Leisure Family

2/10

Poor

24 Jul 2022

Michael

View was nice place was dirty. Broken mirrow on the wall what could cut people. There was poo in the toilet when we checked in. There was no hot water at night time and property manager woildnt answer his phone.next day when je would amswer he phone he said aboit getting part refound and calle back and never did.

Leisure Family

4/10

Poor

02 Jul 2022

Alex

Great location. Good size apartment with great views of the beach. Good pool. Unfortunately the lack of maintenance in room very obvious. External doors to balcony didn’t shut (open to outside - you could actually see a outside - door frame eroded. This also meant not secure but luckily we were 10 floors up so not a concern). Apartment heater, dryer and bathroom fans also didn’t work. 1 bathroom stank. Staff pleasant and did come to fix a blind that didn’t work in one of the bedrooms. Also tried to fix reverse cycle A/C and it worked for 30 mins after that then showed the error again. Staff didn’t follow up. We were so cold over night due to all rooms being essentially open to the outside that we had to sleep in jumpers. Not enough extra blankets for all 3 beds. I really felt there was only so much I could speak to staff about faults that I gave up…it got really uncomfortable. Then we were accused of only returning 1 set of keys when that was all we were given as it was only me and 2 kids. Minuscule free WIFI allowance. I wouldn’t stay here again. Very disappointing and unnecessary. The place has potential, just not maintained.

Leisure Family

10/10

Exceptional

26 Jun 2022

Benjamin

I quite liked the location and highly recommended staying there.

Leisure Friends

6/10

Pleasant

17 Apr 2022

Mayank

The details listed on the expedia app were completed different to what we got when we reached there.

Leisure Friends

6/10

Pleasant

16 Apr 2022

Christopher

The property was really dated & old. The property could do with a nice modern update.
The room felt old, walls and floors need a good clean. There was a random message “your a flop” (poor spelling) written on the ensuite mirror. I’m assuming this was from a previous guest and wasn’t cleaned. There were a few dead bugs in the kitchen basin.

Leisure

6/10

Pleasant

12 Apr 2022

Daniel

The pools and gym were great. Unfortunately the games room was being renovated.
The apartment was dirty on arrival - fans disgusting, fryer was full of grease and not cleaned, half used soaps still in a shower and a chair and curtain rail were broken

Leisure Family

8/10

Excellent

16 Mar 2022

Jodie

The property was good but the apartment kitchen items were in the cupboard dirty bed's were hard and no spare blankets.

Leisure Family

2/10

Poor

12 Mar 2022

justin

No compassion nor compensation for having lost 1st 2 nights accommodation due to road closures. Both nights were slept in the car after flooding despite having confirmed with front desk only hours before expected arrival that roads were open. Overall the room was disgraceful and defines filth. The carpets didn't appear to have ever been cleaned, sharp objects found in them, sticky table and bench tops, torn curtains, teras in lounge, grime stains on chairs, blown light globes throughout including in the range-hood whilst trying to cook on frypans that need to be thrown out and replaced, everything burnt. Ceiling fan in main bedroom didn't work and unbelievably mouse poo found in the main bed. Microwave hadn't been cleaned nor had the oven. Oven tray didn't fit in the oven preventing oven door to close, very little cutlery, broken plastic forks and not even a paid of tongs. I found the previous occupants boarding in a cupboard, glasses found half full of something found in cupboards, broken clothes drier rack, human hair everywhere predominately in bathrooms, washing machine didn't spin properly, boiling hot water from taps, smashed bedroom window. Games room out of action, a lift out of action, sauna out of action, I certainly wouldn't stay in that room again, cleaners needs to be held accountable as does management. Owners should be made aware.

Leisure Family

10/10

Exceptional

28 Jan 2022

Ashleigh

The staff are absolutely lovely and the apartment size was a pleasant surprise! Will definitely be staying there again.

Leisure Friends

8/10

Excellent

23 Jan 2022

Michael

Had a great week at Genesis (family with two primary school aged kids). Apartment was clean and well kept, although starting to date (typical for many apartments along the coast). Our host Michael was great, the check-in was easy and a short work to Surfers Paradise attractions.

Leisure Family_with_children

6/10

Pleasant

23 Jan 2022

Roger

We stayed in the Superior apartment, room 26 on level 8. The size and layout was good, however… the website showed images that depict more clean, modern apartments. Our apartment was dated, and I needed to purchase cleaning products to give it a good clean before we settled in and also ran all plates and cutlery through the dishwasher. The location is good. My kids were disappointed with the dated apartment, luckily we were only there to sleep and shower most days. The pool area was ok… games room and other amenities also dated. This place is in desperate need of some TLC in my opinion. Won’t be staying here again.

Leisure Family

10/10

Exceptional

25 Dec 2021

somnath

Excellent apartments. Great location.
Could see the ocean from my apartment. 1 street back from beach.
Staff especially Michael very helpful.
Strongly recommended.

Leisure Family

10/10

Exceptional

20 Jun 2021

Verified traveler

Very good service and communication from the service staff Michael and De Loris.

Leisure Partner

8/10

Excellent

02 Jun 2021

Joel

Real intimate homely stay

An unexpected gem in the heart of surfers paradise

Self

6/10

Pleasant

03 Nov 2020

Cassie

We had the ground floor apartment. It’s a Great size for families, location was perfect for our stay. But unfortunately the up keep of the apartment was very disappointing.

Friends_and_family Family

10/10

Exceptional

06 Oct 2020

Sunny

The space of the apartment was fantastic it easily fits 6 people, we only had 5. Beds were comfortable and couch was nice. View was fantastic for the price and the heated pool was great when the temp was around 22 degrees.

Leisure Family

8/10

Excellent

05 Oct 2020

Mirou

Very spacious, great for families and close to the beach.

Friends_and_family Family_with_children

8/10

Excellent

30 Jul 2020

Richard

Every thing we needed in the apartment and conveniently close to everything

Partner

10/10

Exceptional

20 Jul 2020

MamaOf5

The apartment was exactly as pictured perfect for our family and the convenience of where we were was great. Definitely recommend this apartment and visit again 😊

Friends_and_family Family_with_children

10/10

Exceptional

06 Jul 2020

Jayne

Having been in the travel industry for over 25 years I have stayed in some of the best properties in the world. The apartment we had was one of the best I have ever stayed in. It had everything we could need it was decorated as a home from home The pool was gorgeous and hot even though it was winter we could still swim up to 9pm every night. The staff were wonderful and very helpful , I would have no hesitation in recommending this property.
10 days stay in 3 bed/2 bath apt

Leisure Family

10/10

Exceptional

06 Jul 2020

Jennie

We recently had a wonderful week staying at the Genesis Apartments. The apartment was spacious and had fantastic views. Thank you Michael and the team for making us feel welcome.

Leisure

10/10

Exceptional

22 Jun 2020

Jessie

It was just perfect for us coming back to Queensland and needing a place to stay for a few nights before our lease started. Perfect hosts. Very reasonable prices, the apartment was very well furnished and was very well equipped with kitchen items and board games and some books. Excellent location too!

Business_and_leisure Family_with_children

6/10

Pleasant

16 Feb 2020

Verified traveler

The property has a great location and the management staff are tremendous. Unfortunately the gym equipment was poorly maintained - some of it rusting away. The games room was clean but everything in it was tired. Some of the equipment didn't work. The queen bed in the apartment was so old and un-supportive it made for a terrible night sleep. No aircon in either bedroom so we relied on the ceiling fans which only operated on the fasted speed. The fan lights would periodically turn on for no reason when the fan was operating - a real catch 22 at nighttime. Cracked and missing tiles, black mould on the shower ceiling, and pealing paint in the ensuite bathroom, Threadbare carpet throughout, An unseated power outlet in the kids bathroom that left access to live wiring by little fingers. Furniture also worn out and very obviously done on the cheap. The TV didn't pick up any local channels and the foxtel service didn't work either. All in all an experience we won't forget, for all the wrong reasons, and we certainly wouldn't recommend these apartments to anyone. We won't be going back.

Leisure Family

6/10

Pleasant

11 Feb 2020

Nicole

The unit was clean and tidy, the view was great.
However, we had a stay of 3 nights for 6 people and they only provided 2 sample size shampoos and body washes which is barely enough for one night. We requested for more and was being told that they only provide starter pack for their guests, we will have to buy it by ourselves if we need more.

Friends_and_family Family

8/10

Excellent

12 Dec 2019

Very convenient location, walking distance to SkyPoint and the center of Surfer Paradise.

Leisure Family

10/10

Exceptional

26 Oct 2019

Verified traveler

Had a wonderful time from amazing accommodation spectacular views great location just loved it

Leisure Family