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Ennerdale Country House Hotel

Cumbria and Lake District · United Kingdom

Northern LakesView location

8.2/10Excellent366 Reviews
Cleanliness8.4/108.4
Service8.8/108.8
Comfort8.2/108.2
Condition7.2/107.2
Location8.2/108.2
Neighborhood8.4/108.4
Amenities7.2/107.2
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Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About Ennerdale Country House Hotel

The hotel is located in a quiet area in the small town of Cleator, with easy access to the larger towns and the stunning scenery afforded by the lakes.

It is an ideal base for visiting the many attractions of the West Coast of England, such as the stunning Lake District and the beautiful seaside town of St. Bees. The hotel is approximately 10 km from Whitehaven.

This is a Grade II listed building nestled within 2 hectares of tranquil landscaped gardens and Italian fountains. Through the large, beautifully refurbished hallways there are painstakingly restored original fireplaces and ceilings. There are 30 guest rooms in total at this country house.

Guests are welcomed into a lobby with 24-hour reception and 24-hour check-out service. There is also a bar and a restaurant on the premises. Those arriving by car may leave their vehicles in the hotel's garage.

Read more about this hotelShow less

The individually styled rooms give a relaxing and comforting space to return to after a day at work or leisure. Each room has an en suite bathroom with a shower, bath and a hairdryer and features a double bed, TV, a radio and Internet access.

Tea and coffee making facilities provide added convenience and some rooms have direct access to the lawns and gardens.

The hotel serves breakfast. Lunch and dinner can be enjoyed à la carte.

By car: Following the signs for Cleator, from any of the major road networks, will bring guests to the small town. The hotel is situated on the main road through the town.

Located in Cleator, Ennerdale Country House Hotel is in a rural location, within a 5-minute drive of Longland Lake Country Park and Clints Quarry. This hotel is 1.2 mi (1.9 km) from Cleator Moor Library and 1.2 mi (1.9 km) from Bighill Community Park.

Make yourself at home in one of the 30 individually decorated guestrooms. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Bathrooms have shower/tub combinations and hair dryers. Conveniences include phones, as well as desks and coffee/tea makers.

Featured amenities include a business center, dry cleaning/laundry services, and luggage storage. This hotel has 5 meeting rooms available for events. Free self parking is available onsite.

Popular amenities

Free WiFi
Parking available
Dining services
Concierge
Laundry
Entertainment
Smoking areas
Business facilities
Banquet facilities
Accessible facilities

Check-in and check-out

Check-in from 2:00 PM
Check-in until 11:00 PM
Check-out until 11:00 AM

Hotel policies

No elevators Noise-free rooms not guaranteed Professional property host/manager Pets allowed Only dogs are allowed Service animals are allowed Service animals are exempt from fees/restrictions

Cleaning and safety

Sanitization
Contactless check-in is available Contactless check-out is available
Essential Travel
Essential workers only - NO

Important information

  • You need to know
    • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
    • This property allows pets in specific rooms only (surcharges apply and can be found in the Fees section). Guests can request one of these rooms by contacting the property directly, using the contact information on the booking confirmation.
    • Contactless check-in and contactless check-out are available.
  • Special Instructions
    The front desk is open daily from 7 AM - 11 PM. The front desk is staffed during limited hours. Information provided by the property may be translated using automated translation tools.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • This property accepts credit cards, debit cards, and cash
    • Noise-free guestrooms cannot be guaranteed
    • Safety features at this property include a fire extinguisher
  • Optional fees
    • Fee for full breakfast: approximately GBP 12.95 for adults and GBP 5.95 for children
    • Pet fee: GBP 10 per pet, per night
    • Service animals are exempt from fees

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    English

Nearby attractions

Longland Lake Country Park 1 km / 0.6 mi
Bighill Community Park 1.4 km / 0.8 mi
Cleator Moor Library 1.6 km / 1 mi
Clints Quarry 2.2 km / 1.3 mi
Keekle Community Park 3.6 km / 2.3 mi
Egremont Library 3.7 km / 2.3 mi
Egremont Castle 4.1 km / 2.6 mi
Florence Art Centre 4.6 km / 2.9 mi
Frizington Library 4.8 km / 3 mi
Richmond Hill Library 5.6 km / 3.5 mi
West Cumberland Hospital 6 km / 3.7 mi
Wild Ennerdale 6.7 km / 4.2 mi
Whitehaven Golf Club 7 km / 4.3 mi
St Bees Priory Church 7.4 km / 4.6 mi
Ennerdale Brewery 7.7 km / 4.8 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Total number of rooms: 30
  • Number of floors (main building): 2
  • Single rooms: 2
  • Double rooms: 10
  • Suites: 2
  • Triple rooms: 7
  • Executive rooms: 4
  • hotel
  • American Express
  • EC
  • MasterCard
  • Visa
Show 20 more facilities & services
  • Maestro
  • Visa Electrón
  • City centre
  • 24-hour reception
  • Check-in hour
  • Check-out hour
  • Wi-fi
  • Laundry service
  • Garden
  • Luggage room
  • Clothes dryer
  • Bar
  • Restaurant
  • Non-smoking area
  • Banquet hall
  • Meeting room: 5
  • Business centre
  • Breakfast
  • À la carte lunch
  • À la carte dinner
Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • DOUBLE STANDARDDOUBLE • STANDARDDBL.ST

    Photos are not available for this room type.

    Ennerdale Country House Hotel

    DOUBLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SINGLE STANDARDSINGLE • STANDARDSGL.ST

    Photos are not available for this room type.

    Ennerdale Country House Hotel

    SINGLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–1 • Adults: max. 1 • Children: max. 0
    Room type
    SINGLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: SGL.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN STANDARDTWIN • STANDARDTWN.ST

    Photos are not available for this room type.

    Ennerdale Country House Hotel

    TWIN STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    TWIN
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE EXECUTIVEDOUBLE • EXECUTIVEDBL.EJ

    Photos are not available for this room type.

    Ennerdale Country House Hotel

    DOUBLE EXECUTIVE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    EXECUTIVE

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.EJ

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • FAMILY ROOM TWO BEDSFAMILY ROOM • TWO BEDSFAM.2B

    Photos are not available for this room type.

    Ennerdale Country House Hotel

    FAMILY ROOM TWO BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    FAMILY ROOM
    View / characteristic
    TWO BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: FAM.2B

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE WITH DOUBLE BEDSUITE • WITH DOUBLE BEDSUI.DB

    Photos are not available for this room type.

    Ennerdale Country House Hotel

    SUITE WITH DOUBLE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    WITH DOUBLE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.DB

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TRIPLE EXECUTIVETRIPLE • EXECUTIVETPL.EJ

    Photos are not available for this room type.

    Ennerdale Country House Hotel

    TRIPLE EXECUTIVE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 3 • Children: max. 4
    Room type
    TRIPLE
    View / characteristic
    EXECUTIVE

    Adult and child limits apply within the room's total guest limit.

    Room code: TPL.EJ

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about Ennerdale Country House Hotel

8.2
Excellent
366 Reviews
Cleanliness
8.4 /10
Service
8.8 /10
Comfort
8.2 /10
Condition
7.2 /10
Location
8.2 /10
Neighborhood
8.4 /10
Amenities
7.2 /10
100 reviews shown
10/10
Exceptional
16 Jul 2026
John
On arrival checking in was made easy by the friendly staff, I was giving all the information needed about my stay and made feel very welcome. The grounds are beautiful and I very much enjoyed taking my outside. The staff were exceptional and made my stay so enjoyable and I will certainly be back.
Self
10/10
Exceptional
12 Jul 2026
Emily
Unique and charming inn!
Partner
10/10
Exceptional
12 Jul 2026
simon
If you are in the western lake area this is a great location. The hotel itself was once a private resisdence, which has been used as a hotel for many years. It apparently has just been sold to a new owner. It would be fair to say its a bit tired, but thats OKin our view. The garden is nice and sitting outside for a drink very peaceful. The staff and manager (Amy) were really nice and helpful. The rooms are good, and the shower really powerful!!
Breakfast excellent and whilst we didnt have dinner, the food looked really good.

Try this place, the building is lovely and they want to make it better. We'll go back
Partner
8/10
Excellent
29 Jun 2026
John
the staff were very helpful, the room was clean and although a bit dated, the area was very quite and peaceful.
Partner
4/10
Poor
27 Jun 2026
Sarah
Understaffed.
Very slow and inattentive service.
Hadn’t been informed that a Prom was being held that night.
Overpriced food.
Partner
8/10
Excellent
25 Jun 2026
Carol
Had a 2 nigh stay here. The staff were really lovely and helpful in any way you wanted. The hotel is run down really, it looks awful from the outside, the smoking bins were not emptied although the gardens were nice the hotel did not match it. The widows were looking rotten with all the paint coming off. The bed was really uncomfortable, very noisy when lying down. The rooms could to with TLC. The meals were really nice evening dinner and breakfast no problem there.
I felt really sorry for the staff on the front desk, they had to do everything from checking in, serving breakfast, serving evening meal and also work the bar. Even after all this they were really lovely.
This could be a really lovely place if it was done to a good standard. Even coaching breaks would be a good idea for them to get people in rooms and try to help.
Overall - we had a nice break but as it is we would not be going back maybe until it has had a good overhaul. I suppose if you were backpacking round the area this would be ok for a 1 night stop gap but really nothing else.
Pet
10/10
Exceptional
20 Jun 2026
Nikita
Clean rooms and friendly staff
Partner
8/10
Excellent
19 Jun 2026
Stephen
There were some cracked tiles on the bathroom floor in the room I was in, and the WiFi was a little spotty, but overall a really nice hotel and would gladly stay there again
Pet
4/10
Poor
15 Jun 2026
Maria
Location was good and grounds are spacious to sit out and wander about on a dry day.
Building and room in need of some TLC.
My room had a burnt iron mark on floor, telephone had no line, staff said they were updating lines. Kettle leaked when it boiled. Side table lamp didn’t work.
Dirty marks on bathroom door, bath in need of a good scrub.
Had no hot showers during my 2 night stay. I called from my mobile, spoke to a gentleman asking to check it in the morning.
The tv remote didn’t work, had to go to reception to replace the batteries, still no luck, staff member came back up to my room to switch on tv by pressing buttons on tv panel.
Unfortunately I had to switch from main switch as remote was not working.
The following morning, I let the reception know that I’d had a cold shower and remote was still not working.
She said she’d make sure it would be seen to.
Second evening I switch on the shower (a dated turn dial switch to put on) Left it to run for 5 mins…no hot water again. I went down to reception annoyed as it hadn’t been looked at. Personally I think they’d switched the heater systems off. Another receptionist said that the guests must all be having showers which may affect the water.
I looked at her and said that she was fibbing me off. She refunded £40 but that’s not the point, that didn’t solve the problem. She wasn’t apologetic, didn’t care. She said wait 20 mins-had another cold shower. There was no staff when I left, I left key on the desk. Poor service!
Self
8/10
Excellent
13 Jun 2026
Tania
The stuff was amazing!!! 5star plus!!!
Family
6/10
Pleasant
11 Jun 2026
vivienne
Needs a full refurbishment to bring into the 21st century very tired and scruffy room.
Family
8/10
Excellent
08 Jun 2026
Mwara
This is a lovely hotel, just in need of some TLC. My advice would be to not stay in room 23 - it was in a very odd place in the hotel, dark and under staff accommodation and they were very noisy. Not a lot of sleep was had. Apart from that, the hotel was great. Food was ok, coffee machine made great coffee. Best thing was the staff - they were lovely. Made us feel so welcome. Would stay here again in one of the main house rooms on the first floor.
Friends_and_family Friends
8/10
Excellent
30 May 2026
Andrew
Smashing location - nice accommodation, don't be put off by the somewhat weathered exterior of the building. Clean and comfortable room, OK breakfast, nice evening meal, though note that if you book dinner the drink they offer you is NOT included, which only became clear at checkout! Great location, competitive price, nice grounds. Dog friendly. Pleasant and helpful staff, though a very small team
Pet
2/10
Poor
07 May 2026
robin
Sadly this is one of the worst Hotels I’ve ever stayed in, I find it funny to think that it causes itself a boutique hotel. Lovely gardens and that’s where it stops. What I loved was the fact that my room was right next door to the main road, so the idea of sleeping was an impossibility with traffic passing right next door to the window all night Long.
Self
8/10
Excellent
01 May 2026
Roy
I was confused by the reviews on this hotel as they swung from terrible to fantastic. I found the place perfect for my stay, while doing the coast to coast walk. The staff were all friendly and helpful, the breakfast was good, the bar was good, I didn’t require an evening meal. The room was clean as were the facilities. There is really nothing nearby, (by foot). The building is old and does need a lot of work, but this didn’t affect my stay. The room furniture was also a little ‘tired’, but my stay was comfortable.
Self
4/10
Poor
01 May 2026
Kim
The property in a previous life would have been amazing. It is very run down and needs a complete update. Staff were nice.Breakfast was ok We asked if we could have the radio on as it was so quiet in the dining room but that was broken as well.
Unfortunately our room was not ideal. The bed had a mattress with springs popping out very uncomfortable. The bathroom had loose taps. The wiring left a lot to be desired and it had lots of cobwebs. The grounds were nice but again they needed some attention.They did take some money off the bill due to intermittent internet and the tv not working.It was a real shame as the photos make it look lovely. It was an ideal location for us but just not up to scratch.
Partner
8/10
Excellent
25 Apr 2026
Chris
Limited dinner menu. No breakfast as left before restaurant opened.
Self
10/10
Exceptional
24 Apr 2026
Samuel
I've stayed before and will do again. Nice helpful people.
Self
8/10
Excellent
12 Apr 2026
Myuran
great place
10/10
Exceptional
09 Apr 2026
Ross
This is Bueatiful.Hotel.very old but very well staffed everthing you need for a great stay .
By no means modern . But supricing place .
Partner
10/10
Exceptional
09 Apr 2026
Tracy
Pet friendly. Good comfortable stay. The food portions were very small for the cost but apart from that it was a good stay :)
Partner
8/10
Excellent
29 Mar 2026
Richard
Excellent and attentive staff, a pleasant room and a fantastic breakfast.

We'd stay here again however there are elements - the big rip in the curtains being the most obvious example - that require attention.
8/10
Excellent
12 Mar 2026
Paula
Clean comfortable room, friendly staff.
Partner
6/10
Pleasant
04 Mar 2026
Lilly
The room was very run down with broken wood around the windows, the bathtub was covered in hair and the cup in the bathroom had old toothpaste in it, the handle on the bathroom door was loose and didn't lock and the TV remote didn't work.
Partner
10/10
Exceptional
03 Dec 2025
Samuel
Pleasant staff. Rural setting.
Business Self
8/10
Excellent
08 Nov 2025
Caroline
Great stay as always but bit busier than before so a bit louder from the guests
Business
8/10
Excellent
12 Oct 2025
Patsy
Comfortable bed, warm room, friendly staff and relaxed atmosphere.
Partner
8/10
Excellent
06 Oct 2025
Linda
Was a bit worried from the outside but internally it looked much better. Excellent staff and good food. They say they are dog friendly which they are but at a price. We stayed 3 nights and were charged £15 per night per dog for our two dogs £90!!!
Leisure Partner
10/10
Exceptional
03 Oct 2025
Samuel
Satisfactory return visit
Business Self
2/10
Poor
22 Sep 2025
Paul
Terrible place i am afraid to say. Run down inside and out (only nice area is the bar) exterior almost looks derelict, rooms and other areas shabby dirty and altogether grim. Food expensive and average at best. Fire alarm went off twice late at night and early morning. Room leading to garden no key and lock open, window catches useless. Shower broken. Carpets filthy but luckily bedding clean although on lumpyist mattress I have ever slept on Breakfast average. Only plus was the lady on reception when we arrived, working on her own doing everything (Reception, Restaurant,Bar) she deserves to work in a much better place. This hotel has a grand name and maybe history but is no longer the case.
Friends_and_family Family
8/10
Excellent
09 Sep 2025
Tim
Lovely room and view of the gardens. The upstairs room occupant's movements sometimes disturbed the peace and quiet, but I guess that's a common problem. We didn't dine at the hotel as the serving times didn't suit us, but I have to say that the bar seemed to be somewhat \"abandoned\" later on in the evening. When I attempted to get a drink about 10pm I was basically told all the pumps were shut off. This is not what I would expect from a hotel of this size, and it was unfortunately a big mark-down for the place. Otherwise, we had a comfortable and enjoyable 3-night stay. The town of Cleator has absolutely NOTHING in it, but Cleator Moor, just up the road, offers a couple of shops and takeaways, but seemingly only one pub that was open. St Bees and Ennerdale Water are very close, but a car would appear to be essential while staying here. (There was a bus service, but I didn't see a single bus while we were there!)
Leisure Partner
10/10
Exceptional
15 Aug 2025
Verified traveler

Have been before; will come again.

Have been before; will come again. Staff helpful. Nice setting, convenient location for my purposes.
Business Self
10/10
Exceptional
15 Aug 2025
Zahid

Great Hotel - Amazing scenery

I had an absolutely fantastic time at that hotel! It was a truly wonderful night.
Self
8/10
Excellent
27 Jul 2025
Carol Wendy
Nice hotel … needs a little bit of tlc, but very good value for money
Leisure Partner
4/10
Poor
16 Jul 2025
Karthik
It’s a very old building & the rooms don’t have basic appliances like refrigerator & microwave. Washrooms are too bad nothing works properly. The only thing is staff are really helpful.
Family_with_children
8/10
Excellent
12 Jun 2025
christine
This was an ideal stop er on the Coast to Coast path. Comfortable bed and food available, it’s all you need!
Leisure Family
8/10
Excellent
14 May 2025
John

Nice country retreat

Great Location with lots of country walks and not too far from the coast. Needs a lick of paint but overall great surroundings and Garden
6/10
Pleasant
14 May 2025
David

Acceptable, but needs an upgrade

Very friendly and welcoming staff were the highlight. Very poor temperature control on the shower meant that even at the coldest setting it was too hot for comfort. The meal was acceptable, but not a strength. Tasty, but pork was tough. Generally, although very clean, the hotel looks tired.
Self
8/10
Excellent
04 May 2025
John
Friendly staff. Large bedroom. Comfortable bed. Games available to play in the bar area
Leisure Family
6/10
Pleasant
25 Apr 2025
Tim
I guess you get what you pay for and in terms of value for money it was fine. The facilities are very 'tired' with many things due renovation or even a coat of paint. It was basically fine other than the shower that was very poor. Food was fine and the staff were generally very pleasant and helpful.
Leisure Friends
2/10
Poor
10 Apr 2025
Julian

No wifi

There is no wifi
Friends_and_family Family
10/10
Exceptional
01 Apr 2025
Susan
Excellent all round . Good value lovely hall and wonderful staff and good food . Quiet night despite main road . Will be back
Leisure
10/10
Exceptional
27 Mar 2025
Samuel
I booked an overnight room - previous occupant had been smoking and very strong odour - manager immediately moved me to another room - lovely comfortable bed & refreshing sleep.
Business Self
8/10
Excellent
14 Feb 2025
Verified traveler

Work Stay

Staff were very nice and situated with some nice walks close by. The hotel is an old building so was a bit creaky at night.
Business
8/10
Excellent
30 Oct 2024
Stuart
Good location, lovely dinner, spacious.

Friendly staff.
Business Friends
4/10
Poor
20 Oct 2024
Verified traveler
Sadly even more run down than our last visit. Mouldy bathroom. Dust everywhere. Ill-fitting bed linen. No remote for TV.

Shower was nice and hot and staff were supportive when we needed medical assistance.
Friends_and_family Family
4/10
Poor
10 Oct 2024
Steven

Mr Potts

Lovely building and setting but very old and dated with some areas requiring overdue maintenance. Room was tired, old, tv would not work, drafty windows, blocked plug hole, not the cleanest room. Just needs massive overhaul. Dinner ok, breakfast missed as I had to leave, takeout options limited, cant really say any other than ok for a night but that is it, good parking.
Business
8/10
Excellent
22 Sep 2024
Robert
This was a lovely place with wonderful staff. The dinner was superb. My only reason for a 4 rating and not 5 is because the bed I had was old with mattress springs poking me. I had to take the duvet and put half of it under me. I can't speak for the other beds in the building, but mine was definitely not comfortable.
Friends_and_family Friends
10/10
Exceptional
08 Sep 2024
Paul
Very nice staff. Spacious and clean room. Did not eat at the hotel so can’t speak to food options. This is a very old building with a need for some exterior attention but the interior and staff make it well worth the visit.
Leisure Partner
10/10
Exceptional
28 Jul 2024
Jamie
Staff very friendly could’t do enough for you, food in restaurant was really good and reasonably priced
Friends_and_family Family
10/10
Exceptional
24 Jul 2024
Vanessa
Quiet convenient location very clean room tidied every day .
Leisure Self
10/10
Exceptional
17 Jun 2024
Robert
Great staff and amenities. Beautiful grounds.
Leisure Family
10/10
Exceptional
11 Jun 2024
John
For me having grown up in a rambling house in the North of England in the 1960s this was a trip down memory lane. Lovely grounds and friendly staff. Dinner and breakfast both very good. Rustic but charming
6/10
Pleasant
25 May 2024
Kenneth
The property is in an amazing area. The service and food was really great at the property.
Business Self
10/10
Exceptional
12 May 2024
Catherine
We have stayed there a lot. I spent my childhood in that area and remember it before it was a hotel. It’s like going home
Leisure Partner
2/10
Poor
27 Apr 2024
David
Needs a good clean.
Partner
8/10
Excellent
29 Mar 2024
Philip
Warm, easy to find, good sized room. Breakfast was excellent, the evening meal was average
8/10
Excellent
19 Mar 2024
DEAN
Good value for money
6/10
Pleasant
03 Mar 2024
Mrs Jo Porter
Enjoyed my 3 night stay overall, staff were all lovely and room was a good size. Property is dated but this is reflected in the price. Main problem as I was there on business was lack of wifi. It didn't work in my room or the bar and was very patchy in other areas, which I was told was normal. The window frames in my room were rotten with water coming in, noisy plumbing system. No hairdryer in my room although may have been available from reception, I didn't ask. Decent breakfast and dinner. Breakfast was only served until 9 am which I felt was a little early for a weekend.
Business Self
10/10
Exceptional
27 Feb 2024
Nicholas

Pleasant stay - would stay again - well done team!

While the outside of the property is a little tired and in need of some work the inside is lovely and the rooms are great. We had a false start in the first room which was not fully made up but the replacement room was fabulous and very functional and comfortable. The one team member did check in, bar and restaurant with ease and we were not left waiting for any service. Food was well priced and tasty and arrived quickly and overall we really liked our quick overnight. Breakfast was good though a little skinny on the non hot food side. Prices were very fair and would definitely stay again.
Partner
10/10
Exceptional
16 Feb 2024
Vanessa
Upgraded room was lovely . Location so convenient for my trip and great value for money
Leisure Self
10/10
Exceptional
15 Oct 2023
Susan
Great attentive staff with good food and value . Room good but needed a quieter fan. Will definately return
2/10
Poor
02 Oct 2023
Verified traveler
The property was an old one. Poor maintenance. The inbuilt room heater was not working. After complaining for 3 days, they gave alternative heater which was also not working.
Friends_and_family Family
8/10
Excellent
20 Sep 2023
Kim
All good, well looked after.
Leisure Self
8/10
Excellent
28 Aug 2023
Patricia

honeymoon night

it was a present to our daughter for her wedding day she said it was a lovely stay very relaxing and friendly
Partner
8/10
Excellent
20 Aug 2023
Aubrey

Pleasant overnight stay

We stayed just 1 night. Nice grounds in which to sit and have a drink in the sunshine. Good English cooked breakfast (with vegetarian option). Very quiet hotel. We stayed in the Ennerdale suite, which has a very comfy 4 poster bed. The one thing that spoilt the stay was the unfathomable plumbing. There seemed to be no water coming out of the sink hot tap. Whilst water came from the cold tap with a 3/4 turn we later discovered it took 4 full 360 degree rotations for water to start flowing. And it was a mystery how to get hot water from the shower. The temperature dial seemed to be stuck on cold. The bath was fine, however.
Partner
6/10
Pleasant
20 Jul 2023
Denise
Lovely grounds. staff friendly and welcoming. One waitress needs leggings repaired as hole in them, not smart enough. Room clean but curtains in state of disrepair, and stains on settee. No view in room and quite noisy re a pump going off.
Leisure Partner
10/10
Exceptional
31 May 2023
Vanessa
Clean room friendly helpful staff ideal location
Leisure Self
2/10
Poor
29 May 2023
Agnieszka
The picture of the falling down ceiling in room 15 should be enough for a review of how my stay was ....
Self
10/10
Exceptional
27 May 2023
Andrew
Great food. Great property.
8/10
Excellent
22 May 2023
Sean

Dogs allowed!!

This was a stay for only a few hours in the afternoon to sleep between nightshifts between locations - checked in 1300 and left 1730. All I wanted was sleep. Un fortunately one of the guests went out leaving their dog in their room near mine. Dog yelped and barked all afternoon so no sleep and left for nightshift feeling angry. Staff lovely and apologetic. Point is, this hotel allows dogs so if you are here for work and doing nights, consider my experience.
Business
6/10
Pleasant
16 Mar 2023
Steven

Poor comfort and value.

Mixed review, great service at the restaurant and at breakfast, check in rushed. The property and grounds are grand but all is tired and dated. The rool balcony doir was open by a centimetre letting in a heavy draft and wind noise, cobwebs and missing lightbulbs evident I also question the safety of the hardwired extension lead in room 208 bellw the kettle. For the money paid overall great property but poor comfort and value.
Business
8/10
Excellent
15 Oct 2022
Albert






















ok have stayed few times before would request upper room double next time
Leisure Partner
6/10
Pleasant
26 Sep 2022
Stephen

Not the best

Hotel is in need of an update - damp everywhere . Food is at best mediocre! Plonked on a plate asked for a continental breakfast was given 4 huge pieces of cheddar and a slice of ham in the middle - glad I checked the cheddar had been cut on the same board as the toast and was covered in toast crumbs - being gluten intolerant this could of been problematic .
Reception staff are lovely as is steve behind the bar . Lots of nearby places offering better for less cost -
Partner
10/10
Exceptional
21 Sep 2022
Rosemarie

Great stay with smiles.

This is second trip with my spaniel and I enjoyed it more than 1st time. Gardens are beautiful and large ( great for doggies). Room spacious and clean and red hot water. Good lovely food and breakfast excellent. People were very friendly. Mention Steve on bar excellent service Jacquie on reception and indeed all the staff whose names I forget but faces I do. Thankyou hope to see you next year God Willing.
Self
10/10
Exceptional
05 Sep 2022
Paul

Nice hotel

Service was outstanding from check in to meals to check out. Overall a lovely hotel situated about 30 mins drive from scarfel. Stayed in Room 1 was spacious and comfortable. Only issue and this is minor was key to open the door was near impossible at times to actually open. But that didn’t spoil what was a nice hotel nice food and plenty of it
Friends_and_family Friends
8/10
Excellent
28 Aug 2022
Sam
Lovely stay in this country house hotel, very friendly and helpful staff, hotel comfortable, decor etc slightly tired
Partner
10/10
Exceptional
24 Jul 2022
Peter
Great place to stay, but could do with some extra staff as the manager was covering many roles, reception, bar staff, and others at once. She did a great job, but was struggling.
Leisure Partner
8/10
Excellent
13 Jul 2022
Sheila

Ex-upper crust residence!

Newly refurbished interior - smart and comfortable with -'stately home' style, including grounds,environment. Friendly and welcoming staff.Well presented breakfast. Apparently newly acquired the exterior will eventually be restored.
Self
6/10
Pleasant
23 Jun 2022
Verified traveler

A little disappointed!

Staff very welcoming and wanted to make your stay comfortable. However room dated, shower took 5 mins before any hot water arrived and service at breakfast very slow. Grounds of hotel beautiful.
Business
10/10
Exceptional
02 Jun 2022
Rosemarie

Superb

Ideal for my cocker spaniel Staff and food very good. Gardens are well maintained and great for walking in the grounds. Overall it very well suited my needs and I have booked again for my Rolo. He enjoyed his holiday very much.
Self
4/10
Poor
21 May 2022
Richard

Needs some TLC, amazing potential and great staff.

No remote control for tv, very little light in room, took ages for main room lights to warm up and when they did they didn’t cast much light into the room. Only one bedside light - other lights didn’t work.
No hot water on last morning,
I had my own glass in the room, and this was cleared away by the Cleaners - didn’t notice until I came to have a bedtime drink in bed.
The Staff were all really helpful and polite - absolutely first class.
Beautiful grounds and a lovely building.
Business
4/10
Poor
15 Jan 2022
Simon
Very tired interior. Needs attention to interior design. Not a busy hotel. Room tea/coffee needs rethinking to more modern facilities. Show pressure low. Bath tap pressure good though. No sink shelving for was bag and shaver storage. Lighting and power outlets very limited. Location not good for restaurant choices. Never tried hotel food. Check in was slow as they weren't expecting me. No lift when carrying luggage. Manager wasn't friendly when she heard my southern englush accent.
10/10
Exceptional
03 Dec 2021
Ruth
The staff were amazing. Really helpful and happy to go out of their way to make it a pleasant stay. They really understand the concept of customer service and care about their customers.
Business Self
10/10
Exceptional
08 Jul 2021
Verified traveler

Relaxing, quiet and comfortable venue

A comfortable country retreat. The staff were most welcoming. The room was clean, comfortable and well-appointed. Furnishings were adequate. Excellent freshly cooked breakfast. Good value.
Business Self
8/10
Excellent
24 Jun 2021
paul

honest revue

This beautiful old manopr house is under a refurbishment drive at the moment but that did not detract from a lovely stay and, when finished it will be magnificent.
Partner
8/10
Excellent
30 May 2021
M
Very friendly staff who addressed a concern we had.
Partner
10/10
Exceptional
03 Oct 2020
Ded
We had a lovely time staying at this Hotel. Everyone was friends and the hotel was lovely.
Leisure Family
4/10
Poor
27 Sep 2020
Elizabeth

Average accomodation

Arrived late and checked in quite quickly was given room 15. The decor and fittings felt quite old and was very small room with very poor lighting. In the morning was checking out quite early ad was asked to pay for my stay, even though had paid fully through Hotels.com the receptionist insisted they had not been paid until I had to find the email confirm payment, even then she didn't seem very happy about this. Because of the lateness of my arrival I had to park in the lower car park however no lights to see where to walk and also some very overgrown trees scraped my vehicle roof.
Business
8/10
Excellent
21 Sep 2020
M

Good value for money

Nice building but a bit dated, lovely garden, very friendly staff. Good value for money. Good location for the Western Lakes.
Partner
4/10
Poor
18 Sep 2020
Verified traveler

would not be coming back - dirty hotel

First of all, should have been staying in a family room with a double bed and a twin bed, instead we were just dumped into a tiny room that looking over to a busy road with a single bed and a twin one.
No fresh air in the room due to a window that can only be open about an inch.
The room was so dirty, sweets on the floor from previous guests, hair all over bathroom.
Terrible noise in toilet from the room downstairs (I think), every time they flushed the toilet we could hear horrendous noise.

I am not fussy person and always stay in budget hotels abroad or in the UK, but I have never stayed in one so dirty.

Fish & Chips smell like coming from the kitchen makes you feel so sick. Surely should have windows or built in fans to get rid of the smell.

Did not enjoy the breakfast, toast were so pale, not been toasted at all. Between toast and breakfast itself was about 15 minutes, so it was not enjoyable to have a cold toast. Sausage and bacon were just over done. Could not drink tea at all, awful taste.

The only positive things its grounds, lovely outdoor space and one very nice Lady-receptionist (with twins, sorry didn't ask the name). She was so helpful all our stay, can't thank her enough.

As for the cleaners, better training should be provided really.

Chose this hotel only because of reviews, but you will never know until you actually tried yourself.
We will not be coming back, that's for sure, sorry.
Friends_and_family Family
8/10
Excellent
15 Sep 2020
Verified traveler
Very Nice Location - Quite and good eating, rooms fine for cost -
Business Self
8/10
Excellent
07 Sep 2020
Morag

2 night stay

The hotel is in a lovely setting of its own gardens and the staff were beyond helpful and couldn’t have been more friendly, the food and service was all excellent! However the rooms were a little lacking and with holes in curtains we felt they let the place down and made it feel tatty and shabby! Desperately in need of a good tidy up!
Friends_and_family Family
10/10
Exceptional
31 Aug 2020
Martin

Great Deal on Dinner B&B, Fab staff

Fantastic stay, staff friendly, food great 3 Course Dinner B&B deal was well worth the money. Nice grounds.
Partner
10/10
Exceptional
27 Jul 2020
Hootiejohn
The exterior walls of the front of the hotel need a little attention - it gives the impression of being run down. However, once inside, you are met with attentive staff who are most welcoming. Our room was very clean, comfortable and had an excellent view of the grounds. The meals, breakfast and dinner were superb.
We added the dinner option in our stay and it proved to be a good choice.
The location is ideal if you want to get away from it all as it's very isolated.
We hope to return!
Friends_and_family Partner
8/10
Excellent
13 Mar 2020
Maria
Great service staff were really helpful and friendly
Business
10/10
Exceptional
14 Feb 2020
Verified traveler
Good things.

I liked the old world \"mansion\" appearance.
Attractive gardens.
Large room.
Comfortable bed.
Very nice evening meal.
Areas to improve.
Cosmetic upgrade.
We were very happy overall.

Friends_and_family Partner
10/10
Exceptional
05 Jan 2020
Robert
Top class all round
Partner
10/10
Exceptional
17 Oct 2019
Amanda
This was a fantastic hotel, with great food, room and service. I would highly recommend.
Friends_and_family Family
10/10
Exceptional
26 Sep 2019
John

Overnight stay

Place very good. The building needs some renovation both internally and externally. The gardens are beautiful. The staff were very friendly
Partner

Location & surroundings

Ennerdale Country House Hotel
Northern Lakes, Cleator, United Kingdom

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Ennerdale Country House Hotel

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