Name: De Stefano Palace - Luxury Hotel
Address: Cav. De Stefano, 15, Ragusa, 97100, IT

4/10

Poor

19 Jun 2026

Brian

We stayed at several hotels throughout Sicily—including Palermo, Taormina, and Siracusa—and this was by far the weakest experience of our trip.

The biggest issue was the air conditioning. Our first room would not cool properly, so we were moved to a second, which was only slightly better. We were later offered a third room and even another hotel, and were told it would cool down outside at night. While I appreciate the staff’s efforts to help, guests should not have to switch rooms multiple times because the AC doesn’t work. Even in the second room, the temperature never dropped below about 23°C (73°F), making it difficult to sleep after hot days of sightseeing.

The Wi-Fi was also extremely poor. It barely worked in our room, forcing me to go to the lobby just to download shows. Reliable internet should be a basic amenity.

The room lacked expected conveniences such as a coffee maker, kettle, and complimentary bottled water. Individually these are minor, but together they made the stay feel below the standard we experienced elsewhere in Sicily.

As we packed to leave, we also found ants at the foot of the bed, adding to our disappointment.

The staff remained courteous and tried to address the issues, but good service cannot compensate for inadequate facilities. Ragusa is a beautiful city, but this hotel fell short in air conditioning, Wi-Fi, amenities, and cleanliness. Unfortunately, I would not stay here again.

Partner

4/10

Poor

24 May 2026

Antoine

Had 2 rooms. One had a thin uncomfortable mattress, the other had no windows. I was not comfortable in a room without a window.

Friends_and_family Family

10/10

Exceptional

02 Nov 2025

Efthimia

Gorgeous room with gracious service snd amenities

6/10

Pleasant

12 Jun 2024

Verified traveler

The property is nice, big rooms, a/c was not working well and was a bit warm to sleep comfortably. We had a disagreement with the parking arrangements offered and ended up paying it twice... we are still waiting for a reimbursement...

Leisure Partner

10/10

Exceptional

22 Feb 2024

Catrina

Great place to stay. Quiet. A very nice pool for swimming and sauna. Very comfortable bed; not too firm or too soft. Good breakfast.

Leisure Self

10/10

Exceptional

28 May 2023

Meaghan

AMAZING!

This is a truly luxurious hotel in every way. However, the service of every staff member goes above and well beyond any possible expectation! I cannot recommend De Stefano Palace highly enough! Grazie mille, thank you!

Friends_and_family Family

2/10

Poor

21 May 2023

Amelia

Tried to change date as u made a mistake on calendar. They wanted to charge me more than my original booking $200 As I had no insurance they took advantage of situation although it was over 2 weeks in advance. Therefore I did not go and paid anyway. Shameful

Leisure Partner

10/10

Exceptional

21 Oct 2022

BRIAN

Lot of walking to the historical places, area seamed a bit sketchy overall. We enjoyed one night stay and that was probably enough for this town

Leisure Partner

10/10

Exceptional

21 Sep 2022

John

The staff went above and beyond to ensure your every need was met! Antonio was exceptional… going as far as waiting in front to hold a spot so I could park

10/10

Exceptional

01 Feb 2022

Verified traveler

Paola T. Review

The hotel is a real gem with a wonderful indoor pool/spa that you can reserve for exclusive use. It is located well in hilly Ragusa and very close to the important sites. The staff is incredibly kind and really go out of their way to help. Matteo has a wonderful sense of humor and makes you feel right at home!

Friends_and_family Friends

10/10

Exceptional

01 Feb 2022

Peter

Simply wonderful

Everywhere was wonderful.

Self

10/10

Exceptional

13 Aug 2021

Jeremie

Great experience overall, the swimming pool in the sister hotel is amazing, the breakfast was good, the staff was really nice

Friends_and_family Friends

10/10

Exceptional

20 Jul 2021

George

Excellent

Friends_and_family Family

8/10

Excellent

29 Oct 2019

Jokelijn

Arrived early but were able to access our rooms right away. The toilet in our bathroom lacked a seat and when complaining at reception we were upgraded to a slightly larger room. Staff was helpful in pointing out restaurants for dinner.

Friends_and_family Friends

8/10

Excellent

12 Aug 2019

Sebastian

Nicely restored villa. Good service and value.
Very weak air conditioning made sleeping tough as it was quite hot.

Family

6/10

Pleasant

07 Oct 2018

Ron

Breakfast poor -not really very fresh food

Partner

10/10

Exceptional

16 Sep 2018

Colin

Highly Recommend.

Very clean, modern and comfortable accommodation. The staff were very friendly, location was bery central. I was given a free parking pass for the duration of the stay, even though there was no parking listed beforehand.

Partner

10/10

Exceptional

08 Sep 2018

Michael

Wonderful hotel in Ragusa superior

Stunning room, great hotel.... Very luxurious and spectacular value for money. Whilst the spa was unfortunately out of service, the hotel allowed us to use the pool at the neighbouring Villa Laura which was a nice touch and equally lux. The hotel is well appointed and new and the staff were very accommodating and pleasant. The breakfast was adequate as well. The hotel is situated about 7-10 min away on foot from the main square in Ragusa Superior, and about a 15 min downhill walk to the older Ragusa town.... I would recommend staying out here rather than the old town, as you can find parking just outside the hotel (unlike the old town which is a no-go zone for visitor's cars) and can walk to both centres just as easily....

Partner

10/10

Exceptional

30 Apr 2018

Verified traveler

Great Hotel but location is not Ragusa Ibla

The hotel was lovely, but very difficult to find and I had mistakenly thought it was in Ragusa Ibla, but it's not and required huge numbers of steps down and then back up into the part of Ragusa I actually wanted to be in. The breakfast was amazing.

10/10

Exceptional

24 Mar 2018

Verified traveler

We wouldn't normally have looked for a hotel in Ragusa, however it was close to where my brother was getting married (that's why we went). The area isn't great for tourists as, apart from incredible architecture, there's not a lot to see. Everything closes between the hours of like 1pm and 6pm as well for the locals which was frustrating to us as that's when we'd be out and about.

In saying that, the hotel was absolutely incredible! The staff speak enough English for us to be able to understand each other and were extremely helpful. Whilst we were there, it was my birthday and they gave us a complimentary bottle of sparkling wine. The spa room is beautiful! You van reserve time to stay in there, at a price of course, but the price is reasonable, depending on how much you want to spend. Free continental breakfast was great as well! We booked in for massages the morning we had them as well.

Can't say enough good things about this hotel, just the area didn't really appeal to people our age (mid 20's). We'd recommend this hotel to anyone who's willing to hire a rental car so you can get to the places you want to see (the hotel does offer taxi's to destinations close by) p

2/10

Poor

10 Aug 2017

Verified traveler

poor condition hotel

No air conditioning left us feeling hot and bothered!

Family

10/10

Exceptional

17 Jul 2017

Verified traveler

Wonderful Time in Ragusa

Beautiful hotel between new Ragusa and Ragusa Ibla. Signs for the hotel are everywhere so you shouldn't get lost. Our room was lovely and I'd stay there again.

10/10

Exceptional

21 May 2017

Ricardo

Great place

Wonderful place. Nice people. Great service

Partner

8/10

Excellent

27 Aug 2016

definently recp

Nice hotel close to inlea

Nice staff great experience but Expedia did not confirm our reservation with the hotel/

10/10

Exceptional

08 Sep 2015

John

Nice stop over in Ragusa

Excellent stay. They where doing a little renevation on it but not a huge deal. Overall great hotel. Great restaurant recommendations from staff. Nice breakfast. Ragusa very nice quite town.

10/10

Exceptional

01 Aug 2015

Orlando

Feedback on stay

Glorious luxury boutique hotel (though air condition did not function properly ) we loved the lay out , design, friendly staff particularly the gentleman on shift both days Antonio who provided for all our demanding needs !

Partner

10/10

Exceptional

22 Sep 2014

Dick

not much to see in Ragusa

very accomadating

8/10

Excellent

12 Aug 2014

chris

Nice hotel, friendly staff and nice swimming pool

As per above I would recommend this hotel as the staff went above and beyond to ensure we had the perfect stay

10/10

Exceptional

02 Apr 2014

Jean

Touring on Spring Break

The staff was amazing, especially the wonderful young man at the evening desk who helped me graciously with all my transportation inquiries. (Regretfully I don't know his name) But everyone was helpful and courteous. The hotel was terrific too, lovely furnishings and immaculate. I loved staying at this hotel.

10/10

Exceptional

21 Jun 2013

jenny

Great designer boutique hotel

The hotel and staff are very attentive and helpful..their sister hotel 2 minutes away has a wonderful pool and grounds..it would have been wonderful if they knew how to service guests by the pool..eg Gin and tonics and when I asked it was as though they had never heard of it, the principal hotel di stefano said whatever you ordered was ok...We ordered a taxi to go to Ibla, and we had the best service from this company for the entire time we were there.. I would definitely go back again...

8/10

Excellent

19 May 2013

ERB

Eating in the clouds

Situated in a convient situation for the old town and the sites there. An ancient lift which went a heck of a clatter. Breakfast room has a stunning view but not too good when it is windy.

Partner

8/10

Excellent

28 Jun 2026

Bjørn Andre

Prisen på bassenget var i overkant dyrt. 65 € for en time.

Business

10/10

Exceptional

17 Apr 2026

Minoru

朝食は美味しい

Family

10/10

Exceptional

14 Apr 2026

Essi

Our stay at this hotel was truly unforgettable. The staff were exceptionally friendly and welcoming, always ready to help with a warm smile and great attention to detail. Their kindness made us feel at home from the very first moment.

The hotel itself is a beautifully restored palace, full of charm and elegance. Every corner reflects careful craftsmanship and respect for the building’s history, creating a unique and atmospheric experience.

The location is excellent—perfectly situated within a short distance of both Ragusa Ibla and the newer part of Ragusa, making it easy to explore the best of both areas.

We stayed in Suite number 12, which was incredibly spacious and comfortable. One of the highlights of our stay was the private jacuzzi, which added a touch of luxury and relaxation that we truly appreciated.

We would absolutely recommend this hotel to anyone looking for a memorable and high-quality stay.

Partner

10/10

Exceptional

12 Mar 2026

Davide

Camera pulita e letto comodo. Buona la colazione.

Self

6/10

Pleasant

03 Mar 2026

dario

Bella struttura inserita in un palazzo storico. Camere pulite e curate ma troppo piccole. Colazione deludete

Business

10/10

Exceptional

03 Oct 2025

Peter

Very nice

Partner

10/10

Exceptional

15 Sep 2025

Edouard

Palace proche centre ville

Très bien quartier calme

Partner

8/10

Excellent

20 Jul 2025

Federica

Dimora storica di charme

Dimora storica in cui sono state realizzate camere di design molto curate. Biancheria di alta qualità pulizia perfetta. Personale molto gentile e attento al cliente. Migliorabile l’illuminazione nelle camere. colazione inclusa di ottima qualità. Piscina non nella struttura ma in albergo vicinissimo.

Friends_and_family Family

8/10

Excellent

17 Apr 2025

Audrey

Très bon accueil. La partie réception de l’hôtel est très belle et fidèle aux photos. Par contre, la chambre standard dans laquelle nous avons dormi n’est pour moi pas à la hauteur du standing minimal d’un tel hôtel. Le sèche serviette de la salle d’eau était cassé et chauffait en continue et la climatisation ne fonctionnait pas. La douche aurait également besoin d’un petit rafraîchissement. Pas de verre et pas de possibilité de prendre un café ou thé (même payant) dans la chambre. Une bouteille d’eau gratuite par séjour serait appréciable.

Partner

10/10

Exceptional

27 Oct 2024

Giampiero

Spettacolare professionalità complimenti

Family

10/10

Exceptional

14 Sep 2024

Luca

Palazzo nobiliare prestigioso prestato ad essere un bell’hotel
Parcheggio (a pagamento ) poco distante
Personale molto gentile e disponibile

Leisure Family

8/10

Excellent

01 Jun 2024

giorgio

Bon hôtel . Prix correct excellent petit déjeuner

Leisure Family

10/10

Exceptional

29 Aug 2023

Claudia

Struttura di classe, pulita e con buoni servizi. Ampia scelta per la colazione.
Torneremo!

Leisure Partner

10/10

Exceptional

28 Dec 2022

Noemi

Bellissimo soggiorno

Leisure Partner

10/10

Exceptional

18 Oct 2022

giuseppe

Zona ragusa ibla magica. Hotel elegante e fine

Leisure Partner

4/10

Poor

21 Feb 2021

paolo

ma dove sono i concierge di una volta ? ristorante

personale freddo , le tende nelle camere sono un optional già alle 6 entra luce non c’è il ristorante alla domanda se il palazzo era storico mi sono sentito rispondere non lo so io non c’ero .

Partner

10/10

Exceptional

26 Jan 2021

Marco

Comfort a 360°

Tramite stradine del centro città di Ragusa si arriva alla struttura che si trova all'interno di un bel palazzo. Personale impeccabile (chek-in per 24h anche in piena emergenza covid - zona rossa) e disponibile ad ogni richiesta. Stanze pulite e dotate di ogni tipo di comfort. Hotel ideale anche per soggironi turistici perchè si trova al centro di Ragusa.

Business

10/10

Exceptional

23 Jan 2021

Arturo

Ok

Business

8/10

Excellent

22 Aug 2020

Rebecca

L’hotel è abbastanza carino, mi aspettavo di meglio per un “luxury”. Camere molto grandi e fresche, colazione buona. Avevamo la camera all’entrata principale dell’hotel e onestamente si sentivano gli schiamazzi dei clienti che uscivano, avrei messo sicuramente una porta che isolasse di più il rumore visto che già alle 8 di mattina eravamo svegli per “colpa” delle persone che parlavano all’ingresso.
Le pulizie non erano molto approfondite

Leisure Partner