Name: Somerset Berlian Jakarta
Address: Jl. Permata Berlian V, -, Jakarta, 12210, ID

8/10

Excellent

02 Jan 2026

Lee

Great staff, easy check in. We only stayed one night as it was an emergency stop over. The room was more than large! 2 bedrooms, sitting area, with TV, good sized kitchen and very comfortable. You could easily stay here many nights and enjoy your stay. Pleasant, friendly staff.

Leisure Family

10/10

Exceptional

28 Aug 2025

Yuana

Clean, family friendly, great staff (very kind and polite, professional and on task). We had a great time with our extended family (we booked 3 units). Even though the units looked a bit tired and could use upgrade/renovation, we still recommend this place.

Leisure Family

10/10

Exceptional

01 Jul 2025

Angga

Love to stay again

8/10

Excellent

18 Jun 2025

Cempaka Kusuma

You can hear the activity in the other room (your neighbour's room/apt)

4/10

Poor

18 May 2025

Juan

Upon arrival I was given 2 rooms that did not match at all the pictures shown on expedia. I complained and was told that there were renovated rooms but available at an additional cost. I said this was misleading based on the pictures they use to promote their property. I was given one room without charge and the other at a charge. Those \"renovated\" rooms were in better condition and closer in appareance to the ones published.

10/10

Exceptional

30 Dec 2024

Alvin

large service apartments and well maintained

Family

8/10

Excellent

07 Nov 2024

Darryl CT

Property and rooms are a bit too old. needs maintenence and an uplift

Friends_and_family Family

10/10

Exceptional

14 Oct 2023

Michael

The property is spacious for long stay though it also shows its age. Location is just outside the commercial and shopping areas within a short taxi ride.

Business_and_leisure Self

10/10

Exceptional

04 Aug 2023

Verified traveler

3 nights business trip

Great hospitality, friendly and helpful staff!

Business

10/10

Exceptional

13 Jun 2022

Amr

The property is clean & safe, with professional & friendly, staff & management.

Self

10/10

Exceptional

17 May 2022

Amr Saleh

The management, & the staff, are very helpful, friendly, & professional.
I do recommend this place. 👌

Self

10/10

Exceptional

23 Nov 2019

Rita

Excellent

It was amazing and definitely we will return

Friends_and_family Family

10/10

Exceptional

29 Sep 2019

mohd noor

great stay

nice place

8/10

Excellent

15 Sep 2019

Verified traveler

Staff was helpful and did their best to help us with our requests. Hotel was clean but slightly old. Amenities were decent, good sized pool and gym.

Leisure Friends

10/10

Exceptional

06 Jul 2019

Jesse

Nice well organized complex my family loved the size is the unexpected so big for them

Leisure Family

10/10

Exceptional

28 Jun 2019

Verified traveler

Breakfast is good but time should extend from 10 to 11

Leisure Family

8/10

Excellent

25 Mar 2019

Fuad

Good experience overall

Family

2/10

Poor

06 Dec 2018

Ali

Need renewed for all before 6 years was good

Very bad furniture

Partner

6/10

Pleasant

03 Dec 2018

Verified traveler

Fantastic reception staff.
On checkkng into the room - no tea towels, no drinking glass. Curtain was very dusty.

Friends_and_family Family

8/10

Excellent

12 Oct 2018

Mohd Hafiz

Great stay

8/10

Excellent

03 Sep 2018

Nuen

Comfortable and quiet

Housekeeping pretty attentive. The soap dispenser is not easy to use with one hand and pillows were too soft. TV reception was rather poor too, giving us the impression that it's a 3D screening 😂
The size of the apartment is comfortable for 5. Property comes with a nice pool which we didn't have time to enjoy.

10/10

Exceptional

11 Jul 2018

Nani

Family friendly apartment

We had a great time staying at this Apartemen. Kids love the pool. Location also very nice, close to shopping, food etc. highly recommended for family short break or long term stay :)

10/10

Exceptional

29 May 2018

John

Beautiful hotel\n

Love everything they had rooms,hospitality the greetings etc....
Will return in August will let you kno Orbitz Mahalo..

4/10

Poor

17 May 2018

Nuranisa

disappointing

it was average. only love the place because it’s clean, modern and basically like typical 4 stars hotel. But the service is really slow like just asking for an extra towel takes ages and I had to ask again. even the person calling sounded so sarcastic like as if it’s weird for me asking for an extra towel. they should have known there are 5 people staying but they only give 4 so should have gotten those ready beforehand.

The restaurant.... food was below average. Tried once for dinner and most of the food were not available! and it was dark in the restaurant and Im like do people eat in the dark here? was someone making a surprise romantic dinner? it was quite disappointing because its quite expensive but the service was terribly average. not gonna come here again. Thanks.

Family

10/10

Exceptional

15 Apr 2018

Andrean

Great ambience, convenient and peaceful area. Rooms are spacious, complete household equipments such as stove, washing machine, fridge, oven and even microwave.

4/10

Poor

28 Mar 2018

Verified traveler

The room was not the same as shown in the picture..

10/10

Exceptional

23 Mar 2018

Hasria

Nice hotel, good amenities, very nice staffs

My son injured his toes and before the front desk could assist, the banquet manager (a lady) noticed from far and quickly gave first aid. Very thankful that they are all observant and empathetic.

8/10

Excellent

10 Feb 2018

Nur

Nice Hotel Helpful Staff

Overall I'm satisfied during my stay here. Staff are very helpful in front desk together with their security and room service even though their room service constantly need reminder of refuelling the toiletries.

10/10

Exceptional

04 Dec 2017

Didi

Nice view ambient

Nice view Ambient so cozy and suitable for big family. I will repeat holiday here.

10/10

Exceptional

23 Nov 2017

faustine

One of the best deals I ever had!

I book a 3 beds apartments, and this hotel put all my friends in awe ever since its front gate! Very clean, nice bathrooms, comfortable beds, friendly staff (even the room service guy helped us taking pictures). Gonna recomend this to all!

8/10

Excellent

20 Nov 2017

Mohd

Almost good..

Really recommend for family event..

10/10

Exceptional

16 Sep 2017

Verified traveler

very good

nice staying

4/10

Poor

30 Jul 2017

ET

Will not stay again

The room lacks maintenance and cleaning. Only 3 bath towels, 1 bath mat and 2 slipper were given when we booked for 4 pax. When we call for the missing items, it took 30mins to deliver. Bath towel never came and Bath mats had huge blood stain. Floor was sticky. Overall, a very uncomfortable stay.

8/10

Excellent

24 Jul 2017

Verified traveler

Nice hotel close to block m

Hotel staffs are good but be careful with the taxi drivers they are rip off whichever taxi you hire

10/10

Exceptional

03 Jun 2017

michael

Holiday

We love this clean, beautiful hotel with excellent staff, just need more selection in the breakfast buffet, overal, I will recommend this hotel to everyone, we will come back when we have to stay in Jakarta

8/10

Excellent

16 May 2017

Noraida

Big apartment. Very comfortable.

My family of four book a two bedroom apartment. It was very spacious and clean except for a few small crockoaches we found in the bathroom. Overally the stay was good even though the staffs were not very friendly. It was my second stay at the apartment and i will probably come back here again.

4/10

Poor

11 May 2017

Julia

Not worth the money!

The apartment was not very clean.When we got there, there was no hot water, the 2 tvs didn't work as expected (one shut off by itself and the other would not turn on),the microwave didn't work too,the wi-fi was awful,the washer didn't work,they advertised that they have a dvd player but it doesn't even play dvds(only cds), and worst of all, there was no amenities in the room...NOTHING!
And this is an expensive hotel.I've been to more affordable hotels and even there, there was amenities(like tooth brush,shower cap, shampoo,cotton buds, razors).Somerset had NOTHING ready for us.The only thing good was the view from the room.
For us, this hotel is not worth the money.We didn't felt comfortable in any way.
I hated it and I will definitely not go back there.SAVE YOUR MONEY.
If you want a good hotel in Jakarta and you can afford it,stay in Oakwood Premier Cozmo Jakarta.At least it's worth the money, not like this place.

Partner

8/10

Excellent

24 Apr 2017

traveller X

great service apartment

great stay, clean and big rooms

10/10

Exceptional

12 Apr 2017

Sheikh Madhat

Good stay

The room was spacious. The only setback was they advertise for the 3 bedroom includes 1 King, 1 Queen and 2 Single beds. But when we check in there was only 1 Single bed. So we were kind of short change on that. Otherwise the stay was good.

Family

6/10

Pleasant

10 Apr 2017

Verified traveler

Just okay

Room feels a little dusty and unclean especially the couch. Room is getting a little run down but if you just need a place to sleep it served its purpose.

Family

10/10

Exceptional

10 Apr 2017

Martin

Beautiful city stay.

We were given an enormous apartment with 2 bedrooms, Perfect for a family stay. Rooms super clean as is the whole complex. The complex additionally offers outdoor swimming pool, restaurant and small shop so you have all conveniences on site. This is useful in Jakarta where local shops are absent and a taxi is required for practically anything.

Family

6/10

Pleasant

26 Mar 2017

Verified traveler

The apartment is a bit old. The paint is wet and the housekeeping service is really bad. Not enough hand towels for 2 people and on the day before we check out, they didn't even bother putting toilet papers

8/10

Excellent

14 Mar 2017

Dennis

Great place, shame about the internet

Place is generally peaceful and well maintained, Rooms are HUGE and fairly comfortable. Shame that the internet provided is very poor and constantly drops.

10/10

Exceptional

13 Mar 2017

Hindrawan

Feels Like Home

exiting

8/10

Excellent

27 Feb 2017

Verified traveler

Spacious apt unit, value for money

Quite often stay at somerset berlian jakarta (my kids loves it)
the 3 bedroom unit apt is perfect for family, it has complete kitchen utensils, washing machine, good tv channel, good wifi speed, pool size,easy check in & check out
Cons:
-aircond not consistent
-thin towel (change it please..!!
-bfast is totally joke, dont bother to have bfast in the hotel, just order from gojek

Family

10/10

Exceptional

21 Feb 2017

zeerif

feedback

lovely stay. family was very happy and satisfied with the room! spacious and efficient services! will sure return soon!

8/10

Excellent

16 Feb 2017

john and Tracey

All good but no toiletries in room.
On request took too long to provide necessities .

4/10

Poor

13 Feb 2017

Adel

extremely bad

bad experience.. this hotel is suffering from lack of cleaning bedrooms and decorations

Family

2/10

Poor

12 Feb 2017

f

The worst hotel

I had the worst experience in this hotel. I had to wait over 2 hours to get my room,because they kept saying they needed to clean it up. Also had the worst experience the next day when I went to my family to the breakfast restaurant they said our names weren't on the list because my booking wasn't included a breakfast till o showed them my booking page then they said okay but they need to also talk to Expedia about it. I'll never visit this hotel ever and I'll keep telling people how bad it was

10/10

Exceptional

30 Jan 2017

Ariesteti

Convenient hotel

Room is bigger and nice staff

Family

8/10

Excellent

28 Jan 2017

Gul M.

Nice place .

Would prefer better breakfast spread , choices so limited.

10/10

Exceptional

17 Jan 2017

Mohammed Abdulwasea Ali

very clean beautiful and big

It was the best nice memories just perfect

Family

10/10

Exceptional

16 Jan 2017

Mohammed Abdulwasea Ali

perfect clean amazing hotel

Good weather not hot but not so good to swim

Family

10/10

Exceptional

02 Oct 2016

jose rizal

Spacious unit in south jakarta area

Spacious apartment unit, great pool area, also got upgrade room , all reception staff are nice

Family

8/10

Excellent

12 Sep 2016

Verified traveler

Comfy Stay

Our overall experience with Somerset was great. All the staff at the hotel was very helpful and friendly.

6/10

Pleasant

05 Sep 2016

Verified traveler

Old hotel with good staffs

You will smell like fried egg after you finished your breakfast. The restaurant is very hot, the foods is bad with very limited variety.

10/10

Exceptional

03 Aug 2016

ibrahim

Great place to stay

Excellent premises, family friendly, clean and nice building. Staff were polite, helpful and professional. I had a small issue with the apt.,and it was handled promptly and professionally.

Family

6/10

Pleasant

08 Jul 2016

Kharisma

Quiet location, good staff but bad breakfast...

Check in process was quick, consider we checked in quite late in the evening.
Although the room was for 5 persons, housekeeping seemed to forget about it and always provided amenities and towels for four. However, housekeeping attitudes was excellent and helpful.
Out apartment was spacious and completely equipped, though it can still be improved with better layout to minimise unused space.
Bed and pillow was uncomfortable. I hurt my neck and back all nights.
Breakfast was terrible...! We were provided meals for sahur from 11pm, but they were tasteless. Breakfast in the cafe had very limited options and amount. It seems the management failed to plan how to serve high number of guests given the small seating capacity and speed to refill the meals. Not to mention the cafe waiters, which dressed too casually and the men's attires didn't well represent the reputation of the hotel.
Other than the cafe, I found all other staffs hospitality and manners to be up to the standard expected.

Family

8/10

Excellent

23 May 2016

Noraida

Great value for money

I spend a night with a family of four. Found the apartment very spacious,clean and the reception staffs very helpful and friendly. Had a comfortable sleep as the place was very quiet even though the swimming pool was right downstairs. Will definite come back again.

Family

8/10

Excellent

23 May 2016

Verified traveler

fantastic, high secure hotel
big rooms, good wifi, big beds
only gripes is good is a bit average and security swipe cards continued to stop working

Partner

8/10

Excellent

16 Mar 2016

Tanveer

It was great to stay there. Apartment was extremely spacious with all the amenities
Just felt at home. Will go back again.

10/10

Exceptional

14 Feb 2016

siregar

satisfied

fully recommended to stay. very good to stay here for a big family. spacious apartment services

8/10

Excellent

18 Jan 2016

Globe Trotter

Great value. Not a bad place to stay.

The rooms are spacious however the furniture and the equipments are a bit outdated. The secondary bathroom has a bit of an unpleasant odour. Water pressure is not good enough for a comfortable shower. Otherwise the rooms are kept very tidy.

The floor hallways are not air conditioned making it stuffy and hot.

Staff are friendly and helpful. The minimart below is extremely expensive so make sure you stock up elsewhere.

The pool is very nice for adults and kids alike.

The food is not very tasty but acceptable.

All in all we enjoyed our stay there.

8/10

Excellent

24 Dec 2015

chang

It was great. Clean room and nice people.

8/10

Excellent

19 Nov 2015

Nathan

Great apartment... Great for short or long stay...

Great apartment... Great for short or long stay... Fast wifi, nice bed, good aircon... Has everything I needed... Hot water a little slow, but did come through eventually...

Partner

4/10

Poor

03 Oct 2015

Friends

Nice Rooms but very far

I was in three bedrooms
Big apartment but rooms are very small
big kitchen , Ac split not good each room has one .Very far from everything you have to reserve a Taxi and pay too much to him by meter.

10/10

Exceptional

15 Sep 2015

Verified traveler

Big apartment with nice facilities, suitable for long stay

8/10

Excellent

28 Apr 2015

Kuswandi

The shower in the master room was't in proper plc.

The hotel is value for money.We'll be back for our next stay.

Family

8/10

Excellent

30 Mar 2015

Kanglei

Good enough

Hotel location is a bit away from downtown. Alll facilities are good and nice place.

8/10

Excellent

04 Jan 2015

Renatha

Nice, big and clean apartment hotel service.

We spend the new year's eve nite in executive 3bedrooms, the room was very complete, clean, and big. Overall it is a very good apartment hotel service with nice staffs, except they don't have enough parking space, so we have to parked quite far and lack of lighting in the swimming pool area.

Family

2/10

Poor

29 Sep 2014

traveller

Bad reception behavior

the staff in the reception desk .
Now aware of using visa machine.
Cannot take decisions. They have to call their manager for each step.
Don't have standard price for additional requests.

10/10

Exceptional

23 Jun 2014

Christina

Nice apartment, spacious, and clean....

It was a nice stay with my family .... Will definetly come back again ....

8/10

Excellent

26 Nov 2013

tom wong

Value for Money but Poor Location

Very spacious 2 bedroom apartment with fridge, kitchen, washing machine, iron etc. The traffic in the morning is extremely congested and it took 40 min to go from the hotel to the main road.

8/10

Excellent

18 Aug 2013

Ali

Big and nice apartment but bad service

We arrived at the hotel around 10 am after a long flight and we were very tired. The girl in the recipiention was so unhelpful. She refuse to let us check in until 2 pm.

Family

6/10

Pleasant

03 Mar 2013

Izak

With no wifi provided in the room, unlikely that I will stay here again.