Conrad Bora Bora Nui

French Polynesia , Bora Bora
VAITAPE, Bp 502 Vaitape, 502 1
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100 reviews shown

10/10

Exceptional

15 Dec 2025

Robert

Everything was beautiful. The staff was incredibly friendly.

Leisure Partner

10/10

Exceptional

07 Dec 2025

Zorica

The whole stuff was excellent.
Penelope checked me in,and was so kind and patient.Showed me the resort,and made me feel comfortable right away.
Sophie,Lea,and everyone else went above and beyond to make my stay wonderful.
I have to mention the restaurant stuff,they were there every moment to attend my needs,and I ‘ve noticed that they did it for every guest.
People who were attending the pool,were there right away to change the wet towel,it was raining a lot these days.
Conrad resort is a truly wonderful place to unwind and enjoy a beautiful nature.
I pick Hilton resorts most of the time and I am Hilton Honors member,they are consistently showing me great quality stays.

Leisure Self

10/10

Exceptional

07 Dec 2025

Harold

Excellent resort with incredible views, overwater bungalow with personal infinity pool, friendly and helpful staff, privacy, excellent food in multiple restaurants, clean and comfortable room.

Leisure Partner

10/10

Exceptional

24 Nov 2025

Arvin

Clean room, lots of towels, friendly and helpful staff. Penelope from the réception and the staff at the activity center were all very nice and helpful.
Some of the bikes need breaks replaced

Leisure Partner

10/10

Exceptional

13 Oct 2025

Yannick

Most wonderful place ever

Leisure Friends

10/10

Exceptional

23 Aug 2025

Taly

What a wonderful place! We stayed in an overwater bungalow that had the best snorkeling just under our villa. We saw so much wildlife including reef sharks, corals, fish of so many different types and colors and even an octopus. These sites were even more special after listening to the wonderful presentation by Paul, one of the passionate marine biologists. Accommodations were incredible, but even better were the people. Everyone was great, but we are specially grateful to Sebastien whose timely intervention made us eager to hopefully return soon, and to Alice in Concierge, whose efficiency was only comparable to her kindness. All we can say is Mau'ru'uru and hope to be back very soon!

Leisure Family

8/10

Excellent

23 Jun 2025

Nancy

They celebrated my birthday! I loved that part. Misinformation on transfer from the airport.. chances are you will land in Bora Bora via Tahiti airlines. Take the ferry to mainland and use the hotels transfer services. The price is half price from the mainland as compared from full price from the airport.

10/10

Exceptional

20 Jun 2025

Nadiia

Beauty, people

Leisure Family

10/10

Exceptional

08 Jun 2025

Angelica

Our Deluxe King Overwater Villa was exceptional! We loved every minute of our 9 day honeymoon at this amazing resort. Everyone was very helpful and hospitable. Ura and Claudia were outstanding at the pool bar. Poema and Tiamia made our mornings special at breakfast. Gigi was excellent at the Hina Spa. Rama at the Tapaira Nights (Polynesian dance show) was fantastic as well! Our morning walks with views of the clear blue water, white sand beach and well kept greenery brought us peace and tranquility. From swimming with beautiful sea life to having majestic eagle rays swim up to our villa deck, our overall experience was perfect!

Leisure

10/10

Exceptional

31 May 2025

Alexis

We had a dream vacation at the Conrad Bora Bora. It exceeded our expectations! We stayed in an overwater villa and it was spectacular.

Leisure Partner

10/10

Exceptional

30 Apr 2025

Fabiane

The most beautiful hotel I have ever stayed at. The grounds are amazing, so the hospitality. I would definitely recommend this resort.

10/10

Exceptional

30 Mar 2025

Elena A

Great unforgettable stay with friendly and helpful staff. You feel like your are part of family and every staff member care about you . Moeava was extremely helpful and friendly. Highly recommended

Partner

6/10

Pleasant

26 Mar 2025

Myra Cleotilde

Compared to the other resort we went to. The Conrad felt subpar in terms of service, communication, and cleanliness. Some of their rules were also a little bit off-putting.

Leisure Family

10/10

Exceptional

19 Mar 2025

Tracey

Place is gorgeous, definitely 5 star and more

Partner

10/10

Exceptional

15 Mar 2025

Jeremy

Superb

Leisure Friends

10/10

Exceptional

30 Jan 2025

Cory

One of the best spots we’ve ever been.

Leisure Partner

10/10

Exceptional

06 Jan 2025

Olufunmike

We have travelled quite a bit, and this hotel was the best that we have ever been to! This was our 5th hotel in French Polynesia (2nd in Bora Bora), and by farrrrrrrrr our favourite!!!

From the reception at the airport to the moment we checked out, everyone was friendly and went above and beyond to make our stay enjoyable!

The room was absolutely beautiful, the property was immaculate, the spa was exceptional, the food was amazing, the gym was more than adequate, the views were breathtaking!

Special shout out to Edouard Courgeau who made everything seamless and easy for us! He anticipated our needs and desires, surprised us with our favourite desert, and just made us feel very well taken care of!

We will definitely be back and highly recommend this property for a trip to Bora Bora!!!

Leisure Partner

10/10

Exceptional

29 Dec 2024

Jake

This place was breathtaking! The staff took very good care of us in any way we needed, super positive! Everyday activities, food and drink were excellent! Staying on a hut over the water was amazing, plenty of fish and sharks came up to us just snorkeling off the dock. Can't wait to be back!

Leisure Partner

10/10

Exceptional

25 Dec 2024

Kanita

Excellent service down to the detail. Staffs is very friendly and professional. Facilities is clean and have everything we looking for. Even have day room for free off charge while we wait for our flight when we already check out. It’s been perfect vacation. Recommends for future visitor to come experience 5 stars service.

10/10

Exceptional

18 Dec 2024

Kirsten Freya

Incredible staff!

Leisure Partner

10/10

Exceptional

05 Dec 2024

qiu

Lots lots of fish around

Leisure Family

10/10

Exceptional

23 Nov 2024

Meagan

Oh. My. Goodness! The entire island itself looks like it was made from AI, the property is so immaculate, the staff treats you like royalty, the restaurants should be (if not) Michelin star, the huts are more well equipped than my house (love the Bluetooth surround sound), I could go on and on! Dian at concierge is such a doll, but honestly they’re all so sweet. Were already dreaming about when we can come back!

Leisure Partner

10/10

Exceptional

19 Nov 2024

Crystal

Just simply beautiful. Loved our time in the overwater bungalow. Staff and service were great, just moved in island time speed. Pick ups easy to/from airport and tour companies had no issues with pickups from here. Restaurants were hard to get into on some nights, even as a guest.

Leisure Partner

10/10

Exceptional

16 Nov 2024

Monica

Beautiful location, great customer service, and awesome facilities!

Leisure Partner

10/10

Exceptional

10 Nov 2024

shane

We stayed here for our 20 year anniversary. We had a sunset hit over the water with a pool. It was absolute magical. Everything about the Conrad is 5 star. Can’t wait to come back

Leisure Partner

10/10

Exceptional

09 Nov 2024

Trish

Stunning

Leisure Partner

10/10

Exceptional

11 Sep 2024

Paradise On Earth

Paradise on earth. This place has it all. A watervilla with a pool is a must, especially those facing west, you get stunning sunsets. My clients and I loved this place.

Business Partner

10/10

Exceptional

07 Sep 2024

Joshua

Conrad Bora Bora was everything advertised and more. One negative comment - do not book through Expedia if you have Diamond status with Hilton as they do not offer the usual perks.

10/10

Exceptional

01 Sep 2024

Ananth

Staff was amazing and the property was beautiful.

Leisure Family_with_children

10/10

Exceptional

24 Aug 2024

Joey

Amazing staff and such a beautiful location… would highly recommend

Leisure Family_with_children

8/10

Excellent

21 Aug 2024

Maria

First, I would like to say that because Bora Bora is such a magical place, no matter where you stay, you will have a great vacation. However, for persons who never been to Bora Bora I would like share things we liked and didn't like about his particular hotel (we so far have been to Bora 3 times and stayed in 3 different hotels). Conrad is definitely a great place for those who like to snorkel and want watch sea life - crazy amount of different fish and sea creatures all day, every day. They have lovely glass floor bar/restaurant. They have a beautiful SPA on the hill with most breathtaking views. Property is big, by Bora standards, but they have bike system where you can grab ANY bike on the property, don't matter where it is parked, and ride wherever you want to go. They have quite a few nice photo spots. We liked their beach restaurant with some seating sections in the pool (or surrounded by pool water). Food was good. What we didn't like is limited transportation to main island. Ferry boat only makes 3-4 round trips per day and hotel wasn't very accommodating in finding alternative ways to get off the property, even though the cost wasn't the issue for us. It is clearly an older property so few things need fixing. They will try to charge you for delivering ice to your room. Ice machine closest to our bungalow was out of service and literally removed, which we told room service and they still insisted that machine was there and they will have to charge us for ice delivery

Leisure Family

10/10

Exceptional

13 Aug 2024

Christian

Fantastic resort! Staff were friendly and very helpful. The facilities were clean and had all we needed. The beaches and water were better than imagined!

10/10

Exceptional

09 Aug 2024

paul john

One easy word to describe this place “PARADISE “

Leisure Family

10/10

Exceptional

12 Jul 2024

Rachael

Great hotel with spacious rooms. Tried a pool bungalow and overwater bungalow. Both great rooms with great views.

Leisure Partner

10/10

Exceptional

12 Jul 2024

Rachael

Very nice place. Great boat picks you up from airport. Rooms are spacious and beautiful. Staff are friendly. Great ocean views and pool. Free ferry to mainland.

Leisure Partner

10/10

Exceptional

12 May 2024

Antonio

Property was amazing! We had such a great time! French restaurant was sub par, the rest of the food we found to be pretty decent. Overall great pic! Staff was amazing!

10/10

Exceptional

06 May 2024

Monica

We had an amazing time at the resort. It was our first time visiting French Polynesian to celebrate a milestone wedding anniversary. The resort is absolutely beautiful and the over the water villa was a dream! Everyone was welcoming and assisted us with any request. Dian and Julian were extremely hospitable. Also, the on-site marine biologists were very knowledgeable. The island and islet with surrounding lagoon are magnificent! A trip of a lifetime. Thank you!

Leisure Partner

10/10

Exceptional

28 Apr 2024

Jasmine

Staff went above and beyond to make our stay great. Thank you

Leisure Partner

10/10

Exceptional

26 Apr 2024

thi kim loan

The resort is gorgeous. Many places to take wonderful pictures. The villas are very private and so spacious.

Business_and_leisure Partner

10/10

Exceptional

07 Apr 2024

Claude

Beautiful and tranquil

Leisure Friends

10/10

Exceptional

21 Mar 2024

jia

Everything was good, only thing should be careful is, I should book though Hilton website or ae, so can include breakfast.

10/10

Exceptional

15 Mar 2024

Alyssa Courtney

The Conrad Bora Bora Nui was more beautiful than we could have imagined. The amenities were amazing, snorkeling, kayaking, paddle boarding. The staff was very friendly and accommodating. Our expectations were beat. Will definitely visit again one day.

Leisure Partner

8/10

Excellent

18 Feb 2024

Kristina

We had a wonderful stay at the Conrad minus a leaking AC unit and incredibly slow and frustrating restaurant service. The staff were incredibly helpful and lovely, but the wait time for meals and the memory of what was ordered were definitely a downside. Other than that, the property is stunning and the rooms are gorgeous.

Leisure Family

10/10

Exceptional

23 Dec 2023

Verified traveler

Heaven

The property is unbelievably beautiful and the staff is so nice and accommodating. We loved our overwater bungalow and the easy access to snorkeling. Food was good but expensive which is expected. Highly recommend the hotel. The only thing is same sex couple and on the slip they said Mr and Mrs and we both are very feminine so obviously made assumption which shouldn't. But other than that perfect stay!

10/10

Exceptional

21 Dec 2023

Minela

Most beautiful place on earth!

Leisure Partner

10/10

Exceptional

11 Oct 2023

Amy

From the moment we were greeted at the airport and presenred with a Lei, then whisked away by their water shuttle, to being greeting by a gentleman singing and playing ukelele, the experience has been nothing but memorable. Dinner at the French restaurant was a culinary masterpiece. There is nothing I don't like about the place.

Leisure Family

10/10

Exceptional

02 Sep 2023

David

The staff go above and beyond to make sure you have a great experience we came here for my wifes 50th birthday and our honeymoon i have nothing but good things to say about our experience

Leisure

10/10

Exceptional

23 Aug 2023

CHARLES

Great stay!

Leisure Family

10/10

Exceptional

15 Aug 2023

Kathryn

Wonderful! We stayed in the king beach private villa with pool and couldn’t be happier with our experience. In my opinion better than over the water bungalow. Excursions are amazing sign up early before going.

Leisure Partner

10/10

Exceptional

15 Aug 2023

Ginger

Loved staying here! Everything was excellent besides the romantic dinner we booked-- it was a private dinner that they charged $750 and the food was not good...and the bottle of wine was cheap. Go to the sushi restaurant instead..so much better!

Leisure Partner

10/10

Exceptional

11 Aug 2023

Luis Alberto

Beautiful, we loved our room and privacy, the staff is amazing and the whole experience is great! Definitely recommend it!

Leisure Partner

10/10

Exceptional

11 Aug 2023

MIchelle Suzanne

I can’t say enough about this beautiful resort. Staff and service is amazing. All 4 restaurants are excellent. Stunning pool, snorkeling all around the resort, excellent spa and services. The resort itself is stunning. My favorite part was biking around the grounds.

Leisure Partner

2/10

Poor

29 Jun 2023

Sheela

For a 5 star resort, this property has a ton of work to do.

Leisure Family

10/10

Exceptional

28 Jun 2023

Brittney

Beautiful property and the staff were incredible. They went above and beyond and even let us check in early

Leisure Family_with_children

10/10

Exceptional

31 May 2023

Jo Kathrina Jimenez

Went here for our honeymoon and I’m glad we did. They take care of their visitors like family. You’re always greeted with a smile and will help you with any problem (big or small). The food was amazing, always fresh and delicious. Would recommend this place to everyone!

Leisure Partner

10/10

Exceptional

20 May 2023

Chris

This hotel and location might not be able to be beat! My wife and I spent 7 days at the Conrad Bora Bora for our honeymoon, and it was perfect.

Leisure Family

10/10

Exceptional

03 Apr 2023

Pietro

Bora Bora fantastic hotel

Amazing hotel in a beautiful spot in Bora Bora. Lots of activities available. Food was so and so, best party was probably breakfast. A bit overpriced at times, but hard not to find it incredible. Great customer service. Unreal landscapes.

Friends_and_family Family

6/10

Pleasant

24 Mar 2023

Jun

Stayed two nights. It's a good overall experience. However, with the price we paid, we shall not complain anything when we leave, but the reality is not.
It says you could take the complimentary shuttle boat service to the main island(51-10 minutes ride). But when I requested it once I checked in, was told the shuttle was all fully booked that day and the day after. If I want to go then I will have to hire a private boat. I am sure I was not the only person got rejected.
Think about it. If you tell people that the hotel water is complimentary, and when people want it, you then tell them you run out the water. You will have to pay for the water you drink.
Really? Come on, it's a top brand of Hilton, once you say something, it's Gold. Even if you run out the shuttle boats to the main island that day, once the costommer needs it, you should find a way to get more. If that is complimentary but you can not satisfy all of your costumers, then don’t offer it. You should let your costumers disappointed. Period.
I understand Hotel wants to keep their customers stay in their property and consume whatever they offer. However people fly thousands miles there also want to see local people and how do they live even just on a little superficial level.

Leisure Friends

10/10

Exceptional

23 Mar 2023

Ana

We stayed in a bungalow with pool , beautiful mornings, very relaxing, no words to explain, until you there and see what amazing things we have in life.

Leisure Partner

10/10

Exceptional

10 Mar 2023

Lisa

The property being on its own private island is incredibly beautiful! The views, amenities, and staff were absolutely fantastic! They anticipated and surpassed our every need! Definitely will be returning!

Leisure Family

10/10

Exceptional

29 Jan 2023

Antoinette

Amazing place?

Leisure Partner

10/10

Exceptional

14 Oct 2022

....PROs....
SERVICES
Lotion provided,towels
Bike system
Boat shuttle to town free
necklace/shells at arrival/deptr ...music at leaving

STAFF - all very nice
Teva - Chinese rest
Viahua - Guest Srvs, meal plans, hairbrush, champagne bday
YaYa - cart/spa
Henry/Auelie - splinter help
JeanMarie - Bistro, ring, crown
Pierre-host/Antwon-concierge (Rm flex, privacy, pool)
Tini/Neily - breakfast
Cart stop/slow when walking, \"YoRonna\", rides
Golden hour (but limited seating) pool music nice
Poly dance/BBQ Fri
Poly gourmet quality food, mgt
Ukalayli music/concerts

ROOM
Sheer curtains
privacy 117<,109
Bluetooth music
rm layout, lg shower

CONS
Bar hrs at Bistro & UpaUpa
Wood planks, toe splinter
Rocks small/sharp on feet at water entrance

Logistics
Time Gaps/courses at Romantic dinner
Dinner reservations are not really needed?
Says RSVP full, but not
Guest services waiting line, need 2 staff (as needed)
Pickup for massage was 20 min deferred
my hat blew into the water, staff stopped but no raft/boat
Spilled delivered breakfast, but deferred and $0 (Tini & Neelie

Room
Hairbrush stolen then returned
Granite table stains couldn't remove
Large slider doors were heavy
Premium/serv fee added for dinner plan for Romantic dinner
promised Spa recommendations were never sent
airport pickup/dropoff fee $150
How to use Bluetooth, light switches, and tipping not clear

Leisure Partner

10/10

Exceptional

09 Sep 2022

Yifang

Truly amazing experience.

Leisure Partner

6/10

Pleasant

02 Sep 2022

Parthvi

Conrad is a beautiful property no doubt. It is newly renovated, but it is unlike any other property. The food is terrible you’re paying over $40 for a margarita pizza where you can’t even taste sauce and $12 for water bottle. Drinks are sooo bad. Expensive and not cocktails. Just basic drinks where you barely taste alcohol.

Before Conrad we started at le Bora Bora which is a 4-star, but the people working there were very friendly and the property was smaller yet we felt truly welcomed there. After that we went to Conrad and had higher expectations due to it being 5-star. However I would not return.

Few things we weren’t able to check in early, which is fine but we weren’t even able to check in on time. We came from another peppery around 11:30 am and check in is at 3 pm. We checked in at 3:30. No upgrades or small requests were fulfilled either. Wasted half a day. I usually never check my bill since on property you just pay with room number. I was charged someone else’s bill at a restaurant I ate. $200 more dollars. Good thing I looked. When I told the reception about it they looked into it and took it off. No apologizes no sorry’s nothing. We were there for our honeymoon and was very disappointed. Everyone working there were very uptight you can sense they’re trying too hard to please you but not genuine. We understood that as we stayed at another property and felt a completely diff vibe.
The views are ok. When paying $$$$ you might as well pick a diff property.

Partner

10/10

Exceptional

20 Aug 2022

Meghan

From the arrival to the departure, the staff was attentive, helpful, and kind. Our overwater villa with pool was spectacular! The dining options were good and we loved the Upa Upa Lounge for sushi and entertainment. We had dinner at Banyan which was the only disappointment, not the service but the slow kitchen and very very lengthy meal, 3 hours and it took over 45 minutes to receive our drinks and place our order. The food was good but several tables walked out due to the length of time it took to get the food out. We would highly recommend this property! It made our 10 year wedding anniversary an extra special trip!

Leisure Partner

10/10

Exceptional

23 Jul 2022

aarti

Everything!! Was an amazing experience. Hope to be back soon

Leisure Family

10/10

Exceptional

21 Jul 2022

Matthew D

We were spoiled, great drinks, food and people! Layout of restore itself was perfect

Leisure Partner

10/10

Exceptional

13 Jun 2022

David E

Amazing landscaping and property. Unforgettable....

Leisure Partner

10/10

Exceptional

26 Mar 2022

Eva

Everything was absolutely fantastic at this resort. Our over water villa facing the mountain was gorgeous and very clean. The service and the staff were wonderful and friendly. The snorkeling was outrageous. We travel a lot and said we would not repeat a destination or place but may make an exception for this experience.

Leisure Partner

10/10

Exceptional

19 Mar 2022

Noreen

Stellar property. Friendly staff.

Leisure Family

10/10

Exceptional

09 Oct 2021

Megan

Most people were talking about there travel agents. Expedia made it so easy for me to do it all by myself . Had an amazing time without paying anyone extra! Used all the extra money for the vacation

Leisure Partner

2/10

Poor

29 Sep 2021

Amber

Priority was nice, but watch out for them telling you things are included when in fact they aren't. Poorly trained staff and restaurant staff hates foreigners, so that's rough. For items they said were included that they charged me for at end, they wouldn't let me leave on the boat without paying. Almost missed my flight as they are the only transportation to airport. Was quite scary!!

Partner

8/10

Excellent

27 Sep 2021

itay

The property is excellent
The food is okay but not more
The Banyan restaurant is good

Leisure Family

10/10

Exceptional

16 Sep 2021

Bojan

Amazing staff, resort is well organized clean and caters to their clients every need. Breakfast and French restaurant were the best from a food standpoint.

Leisure Partner

10/10

Exceptional

15 Sep 2021

Athena

everything just perfect

Leisure Partner

10/10

Exceptional

30 Aug 2021

MOHAMMAD

Nice amenities and welcoming staff memebers

Leisure Partner

10/10

Exceptional

24 Aug 2021

Eduardo

The water was unbelievable

Leisure Family

10/10

Exceptional

13 Jun 2021

Verified traveler

Conrad was amazing, a must stay in Bora Bora.

Leisure Partner

10/10

Exceptional

10 Jun 2021

Verified traveler

Wonderful service, we had our own butler throughout our stay who made everything really easy for us. The snorkeling on the property is top notch and the reception area has glass floors so we can look at different fish, eve sharks during the cocktail hour

Leisure Partner

2/10

Poor

02 Jun 2021

Verified traveler

Buyer beware! Once they get you on the property they will hold you hostage! Food is terrible and CRAZY expensive. They told me I had breakfast included every day and at the end they charged me hundreds of dollars for a few breakfasts that had flies all over it. They would not let me get on the boat for my flight and held me there until I signed a document saying I would pay for the breakfasts that they mentioned 10 minutes before I was to leave so I had no recourse. I would have missed my flight unless I agreed to pay. DO NOT GO HERE!!!

Leisure

10/10

Exceptional

13 May 2021

Verified traveler

We absolutely loved everything about this resort! All staff were pleasant, helpful, and respectful. Amazing facilities, beautiful views, and all the food was delicious! We will definitely be going back!

Leisure Partner

10/10

Exceptional

05 Jan 2021

David

Snorkeling right off your overwater villa deck is fantastic. We love the steady breeze and even though technically we were there in the rainy season, only 3 of our 11 days was very rainy, with only short or overnight showers between sunny and partly cloudy skies. For us, Conrad Hilton's location, staff, food and lodging make it heaven on earth.

Business_and_leisure Partner

10/10

Exceptional

05 Jan 2021

David

Always our favorite place on earth to visit. We refer to our return visits as visiting our happy place.

Business_and_leisure Partner

10/10

Exceptional

05 Jan 2021

David

The property and staff of this resort have us returning time after time. My wife and I have visited so many amazing places in the world, but only one has brought us back four times with more planned in the future.

This latest time in particular, we found the room service food and restaurant food very good. Quite possibly the best french fries we have EVER eaten! We visited during Covid, so the resort was mostly empty and only one restaurant open per night of the five available.

The over the water bungalows are our preference and are so special with the water color, views and breeze, but we have also heard the hillside views make those a wonderful place to stay also.

Last visit I spent a day at the Four Seasons, before the Conrad got a tennis court and it did not find it nearly as appealing and the guests indicated the rooms had not been updated as the ones at Conrad had been.

Overall, after four visits and going by other hotels and talking to guests from other places, we will keep coming back to the Conrad as our \"happy place\" and place we like the most in the world.

Business_and_leisure Partner

6/10

Pleasant

28 Sep 2020

Judy

Location? Amazing! Service for the price? Sub-par. My breakfast was included in the package. I must have somehow overlooked that and on the day before my departure I went to the buffet to eat breakfast, when I went to pay they said it’s included! I was like awe man I’ve been ordering room service every morning not knowing. They said they would look at my bill and see what they could do. Breakfast in room dining had come to $240. They gave me $24 off. LoL. Considering it costs $1000 a night to stay here, I ate all my meals here, went to the spa, rented water activities, you would think they would have just refunded me the entire breakfast. Audrey the manager was rude. She ended up giving me another $54 off, and then the food and beverage supervisor treated me to lunch the last day I was there. Which came out to basically the whole $240 of u add it all together. But, the fact that they were rude and unwilling to make the customer happy immediately is not ok. Almost like the make u mad before making it right. When ur paying for a luxury vacation this kind of customer service is unacceptable. Next time, I will stay at the four seasons. This place by the way is owned by Hilton.

Leisure Family

8/10

Excellent

11 Sep 2020

Verified traveler

mattress was very uncomfortable and it was not covered with mattress cover, it was covered with bed sheets only. In most hotels mattress covers are used and they replaced and cleaned after every guest, which should be done during COVID pandemic.

Friends_and_family Friends

8/10

Excellent

28 Aug 2020

ArmandoMendez

The staff was extremely friendly and helpful. The resort was well maintained and beautiful. Some opportunities would include having more or different breakfast options and having more times for the the boat transfers to the main island. In the end I had an amazing experience and would definitely recommend the Conrad

Leisure Friends

10/10

Exceptional

21 Aug 2020

Verified traveler

Resort is very beautiful service is great and stafg is very friendly

Partner

10/10

Exceptional

10 Mar 2020

Verified traveler

The villa’s were amazing. Very modern and newly designed. The food at the restaurant wasn’t the best. Need to update menus with more options and better tasting food.

Leisure Partner

6/10

Pleasant

23 Feb 2020

Greg

Newly renovated bungalows are certainly the reason to come here

Leisure Partner

10/10

Exceptional

09 Feb 2020

Tricia_S

Simply the best hotel I’ve ever stayed in! The staff, the food, the room and the grounds were impeccable!

Leisure Partner

10/10

Exceptional

12 Jan 2020

Verified traveler

Customer service was amazing. I felt very comfortable.

Leisure Friends

10/10

Exceptional

03 Jan 2020

Sherry

There is a lot to like about the Conrad Bora Bora Nui, but what really set it apart was the amazing staff. My luggage did not arrive with me. The staff at the hotel were very helpful. They gave me a goodie bag with some essential supplies; they communicated with Air France every day to secure my bags; in general, they dealt with the stress so that I could enjoy my stay. The other member of the staff that was outstanding was Chef Galvez. I am vegan. Chef Galvez met with me personally and provided me with an extensive menu of choices available at any of the resort restaurants. I had beach food at the bar and a multi-course dinner at one of the fine-dining restaurants. I cannot recommend this resort enough.

Leisure Family

4/10

Poor

01 Jan 2020

Verified traveler

Horrible service & outrageously expensive bad food

Food is outrageously expensive and not good quality and not good tasting. Service is horrible at the hotel. If you want it need something make sure you are prepared to ask for it 3 times before you get it. Meals arrive in no particular order, no one ever checks on you to see if everything is ok and if something is not right (like my chicken was still raw) they never apologize.

Partner

10/10

Exceptional

29 Dec 2019

Verified traveler

Excellent service. Great amenities. Clean. Wonderful staff

Leisure Partner

10/10

Exceptional

25 Dec 2019

Verified traveler

The rooms were well appointed, but the service was exceptional. The warm hospitality extended by the entire staff at the property made the experience even more memorable. A special mention to Dominique, Laureen and Melissa who went out of their way to make our stay as comfortable as possible. Not forgetting Arri who was always at hand to ensure that we were taken care of whilst at the beach! An exceptional hotel with an excellent staff. Highly recommended for all intending on visiting BoraBora.

Leisure Family

6/10

Pleasant

27 Nov 2019

Tomasz

Overall the hotel is nice and we enjoyed our stay.

There were some issues with service:
- 4/4 times we didn’t get what we ordered at breakfast because the waiter forgot about the order.
- Service at the pool bar and the restaurant next door is very slow. We ordered food and some wine and the food arrived (after 25m) way before the wine did.

Service was great at dinner.

Leisure Partner

8/10

Excellent

16 Nov 2019

newyorker

Very well kept. Food was not good. And prices were ridiculously high!!!

Leisure Family_with_children

10/10

Exceptional

11 Nov 2019

Verified traveler

The resort was very easy to get around, the layout was much easier then other resorts in bora bora I felt. The grounds are beautiful and clean and the pool has the greatest view. The only negative thing which is a universal issue is that the food and drinks are way overpriced. $30 for a pina colada is insane. Other then that it was a trip of a lifetime.

Leisure Partner

8/10

Excellent

10 Nov 2019

Frank

Booked overwater villa, but no ocean view, disappointed.

Leisure Family