Name: Siripanna Villa Resort & Spa Chiangmai
Address: 36 Rat Uthit Road, Wat Ket, Muang, 36, Chiang Mai, 50000, TH

8/10

Excellent

14 Jul 2026

SHIHLI

綠樹比較多，所以蚊子也多，服務人員都很親切，入住也很容易，飯店位置相較各鬧市景點較遠，需要租車，行動才會方便。

10/10

Exceptional

18 Jun 2026

MavEryck

This was a great stay!

8/10

Excellent

18 May 2026

SONJA

We booked a plunge pool room however no pool towels were available in the room. We had to keep asking for extra towels.

Partner

8/10

Excellent

30 Apr 2026

Nicole

The hotel is lovely and quiet set away from the road in a peaceful setting. Staff are friendly while allowing you privacy. Rooms are spacious, nicely decorated and spotlessly clean.

Friends_and_family Friends

10/10

Exceptional

26 Apr 2026

Joseph

This place is beautiful. The staff was friendly and helpful. Would stay here again.

Friends

10/10

Exceptional

24 Apr 2026

Jeffrey

Beautiful property

Partner

10/10

Exceptional

31 Mar 2026

Suyada

Nice comfortable and relaxing stay.

Partner

10/10

Exceptional

13 Feb 2026

Donna

Clean room, wonderful breakfast, lovely garden, delightful spa

Leisure Family

10/10

Exceptional

19 Jan 2026

Ajay

The Siripanna Villa Resort and Spa is quite possibly the best hotel we've ever stayed at in terms of value for money. The property is simply top-notch in every single respect. We had a wonderful stay.

Leisure Partner

4/10

Poor

13 Jan 2026

Jody

Breakfast was good. Would not recommend lunch buffet. Every thing was cold

Friends_and_family Family

10/10

Exceptional

03 Jan 2026

Jacob

Spa was amazing!

6/10

Pleasant

27 Dec 2025

Michael

The resort has seen better days. Ageing infrastructure, pool villas not upto scratch with working pools and mosquitoes very very bad.
Food on offer for breakfast and buiffets was below par for a westerner. Christmas buffet was mosting dissapointing for the price paid.
Would i recommend, NO.

Leisure Family

10/10

Exceptional

22 Dec 2025

Julio

Very nice

Leisure Friends

4/10

Poor

21 Dec 2025

Shannon

For context I am not a 5star gal - I can be easily pleased.

Overall it needs updating and some tender loving care! Old doesn’t have to be dank and musty. The rooms albeit large felt dark and moldy.
We wanted quiet and it felt like the couple beside us was with us (paper thin walls on first floor).
- Plunge pool not private you see your neighbour and the mosquitos chase you away anyway so we couldn’t use it.
-Staff were transactional and at times friendly. They were fairly responsive when you call for something (within minutes for water one time, another time we waited 15 minutes).
- Bed hard as a rock, pillows flattened and/or hard.
- Shower some mould and water temp varied every shower we took from chilled to burning hot. Quite unpleasant!
- Mosquitos were very bad when we arrived then they sprayed and felt a world of difference. Sadly the spray was 330p on Friday - optimal pool time.
- Everything additional is over priced. Buffet for breakfast has everything but it’s over priced considering we can go to market for under $100 baht and get amazing fresh meat, chicken porridge and sticky rice.
- Use grab from airport (for context it was $25 Canadian on Wed night night hotel pick up versus $7 Sunday morning via grab)
- Pool ok - it was clean for us, some nice sun early (11am-2pm) but the green towels are awful, shredded and holes in them…sad.

For what we are paying it seems misaligned and unfortunate. They could really take the bones and make it charming again. Freshen it up

Leisure Partner

10/10

Exceptional

14 Dec 2025

Vincent

Everything about this hotel was great. The staff were really friendly, the breakfast was great and the hotel itself was perfect. A lovely relaxing atmosphere.
Thank you.

Partner

6/10

Pleasant

11 Dec 2025

Teh Nae

Staffs, room and pool. I booked with access pool but the pool doesn’t work. When asked the staff insisted of explaining the situation but the staff only say sorry. I’m very disappointed when I checked in.

Leisure Family

4/10

Poor

08 Dec 2025

Alexander

Breakfast was goodost of the time. There were times that the rice was hard unfortunately. I only ever got rice, French toast and eggs so that was really disappointing. Staff was nice but took them 2 days to finally replace the sheets on my bed. Also wifi stopped working for me. Also my room was in a terrible location. Right next to a maintenance closet. Most mornings I was woken up by staff banging around in that closet.

Leisure Self

8/10

Excellent

18 Nov 2025

Megan

The staff was amazing. The hotel was in a good location. The room and facilities were pretty clean, there were a few insects here and there, but it’s an outdoor resort so it’s to be expected. The pool and views are great!! I went during the CAD lantern festival so they had so many activities. The food options were average for me, I’m not a huge fan of buffet style, but if you have a family or are not picky it might be worth it! Transportation arrangements did get a little lost in translation that were arranged with the hotel. I would suggest double checking car size and confirmations. Other than that a wonderful stay and hospitality was amazing!

Self

4/10

Poor

07 Nov 2025

Consuelo

Bathrooms moldi, need better maintenance of the entire hotel, certainly it’s not a resort. poor maintenance of the overall locations. Good beds. Good customer service.

Leisure Friends

8/10

Excellent

26 Oct 2025

Jörg

Breakfast was for everybody. Staff very
Friendly. Breakfast good and tasty. Our Plug in Pool was dirty with the Green from the trees. And now was make Clean. We has use only the big Pool. Roomservice was come late. Sure to do much with for peoles come and Go.

Partner

4/10

Poor

08 Oct 2025

Chelsea

I wouldn’t call this a luxury resort. We were most excited about this hotel and were beyond ready to leave. The breakfast was good and the staff were friendly. However, laundry services for 5 days of clothes cost more than 2 nights stay which is ridiculously expensive. They also lost a tie belt for my pants. The walls were extremely thin where we could hear families and children yelling from the pool while in our room and furniture being constantly rearranged above and around us. We woke up on our second night to the ceiling flooding all over the tile floors. No one was around to fix it so they gave us a key to the room next door to keep sleeping. They didn’t come around until 12 to fix it. They also didn’t clean or replace towels, leaving days of towels in the bin in the room. The shower had mold surrounding the tiles. The bed wasn’t that comfortable and I woke up with back pain every morning. The jets to the private plunge pool for our room didn’t work. So instead we went to the main pool-which is gorgeous but they don’t skim or clean it, so it was filled with dirt, bugs and leaves. Overall we don’t recommend.

Partner

10/10

Exceptional

06 Oct 2025

Stephira

Thank you Staff of Siripanna! I came Thailand celebrating my birthday. I was greeted upon arrival and well catered for. I spent some time at their spa truly impressed. Thank you for such an amazing experience. The restaurant at the resort had a great variety of both Thai food and American food. Thank you again for such a great experience. Highly recommended!

Leisure Self

10/10

Exceptional

05 Oct 2025

Chushu

It was very comfortable

Leisure Self

2/10

Poor

04 Oct 2025

Sutevee

กลิ่นห้องอับมาก ห้องน้ำขึ้นรา ตรงขอบ ส่วนต้อนรับลูกค้า ถ้าลูกค้าก็พยายามจะพูดไทยด้วย ก็พูดไทยเถอะ นอกจากว่าพูดได้แต่ภาษาอังกฤษ ก็จะเข้าใจ not warm welcome at all
รู้สึกอึดอัด ทุกที่ ที่เดินผ่าน ตรงส่วนต้อน ตลอดเวลาที่เข้าพัก

4/10

Poor

26 Sep 2025

Majoline

The hotel was given a wonderful description but i believe it deserves fair or good. The swimming pool is old, dirty water all the time, too much bush and stagnant water, huge amounts of mosquitoes, the beddings smelled moldy, my sister would not stop sneezing. At least Expedia should be open about rating so people can choose their favorite. Its located in old town chiang mai, away from eateries, less transportation or expensive and their restaurant has less food choices. I almost forgot to mention about cockroaches in the dining area.

Leisure Friends

2/10

Poor

19 Sep 2025

Mehta

AVOID!!!!!

Huge room, but mouldy and smelly. Mosquitoes made it impossible to keep door open in order to air room out. Would be lovely room if mould and smell taken care. Mosquitoes understandable in this season.

Bigger problem was staff. Many didn’t understand English. Front desk staff did but were unfriendly, not accommodating (explained below) and weirdly aggressive. A terrible way to start a holiday having to deal with this kind of staff who are the face of the hotel. Housekeeping staff very nice.

Breakfast horrendous - not suitable for vegetarian or vegan or if have allergies as they didn’t seem to understand that concept. Food served included ingredient which staff at time of booking, and again at check-in, and again at breakfast time, were informed guest allergic to. Food also had hairs in it, which meant breakfast was not eaten other than tea and coffee and with wariness, some fruit (fruit choice limited to melons every day for five days!).

Normally going to hotels and arriving very early, even if room not ready, they allow guest to take breakfast on day of arrival in exchange of breakfast another day. The staff refused. (As discovered the next day this was no loss other than the £$money paid for breakfast).Advice even if you do choose to stay here is do not waste money on breakfast without seeing the standard.

Falsely accused of breaking glass and charged with about Baht150! When asked for confirmation of zero balance staff refused and started shouting!

Friends_and_family Family

2/10

Poor

17 Sep 2025

Mehta

Smelly room and unfriendly reception staff

Don’t stay here, the staff for the most part is not great. Very shouty and don’t seem to understand that guests may want something to prove that their balance at check-out is nil. Turned into a shouting match with staff asking guest for signature to confirm it was zero balance. Very very strange.

Friends_and_family Family

2/10

Poor

17 Sep 2025

Mehta

Terrible service, mouldy bathroom

Large room but musty smell that the air con couldn’t quite mask.

Beautiful bathroom but mouldy.

Fab housekeeping but terrible and aggressive daytime reception staff. They really made the stay unpleasant. The security and porters/drivers were the complete opposite and a joy to deal with.

Horrendous breakfast at Siripanna. Hair in food and onions although restaurant was made aware that I was allergic to them. Watermelon usually fine and the best thing at breakfast, but one batch obviously had gone off. Range of food not suitable for anyone who doesn’t eat meat and definitely not for someone who isnt a fan of Chinese food.

No Italian restaurant in site despite signage suggesting there was.

The spa was amazing and while expensive worth a bit of pampering. 10% off on your first visit, 25% off subsequently making the price then more aligned with other luxury spas. The Thai massage with Lek and Oily especially fabulous.

There are plenty of better options than Siripanna more conveniently located for the sights of Chiang Mai. (We found our stay at Away Thapae fabulous with really good service and felt valued there unlike Siripanna, albeit rooms are smaller).

Given the service from front desk staff (very different to my stay here 10 years ago) is ugly, no plans to ever stay at Siripanna again.

Friends_and_family Family

2/10

Poor

16 Sep 2025

Mehta

Mould in bathroom made whole room smell terrible. They offered to change the room but we arrived back after midnight so not in position to move things into another room. It’s just ridiculous that such a room was even given to guests. On the plus side, room was large and if looked after better would be lovely. Pillow was lumpy but they did replace them.

Front desk staff are horrendous. Unfriendly, aggressive. However housekeeping snd restaurant staff friendly.

They advertise an Italians restaurant including eith signage at the hotel - this doesn’t actually exist !

Breakfast was absolutely terrible - inedible. Food had hair in it and just terrible quality. Watermelon and the orange juice were the only saving grace.

Wouldn’t stay here again.

Friends_and_family Family

10/10

Exceptional

14 Sep 2025

James

Simply Wonderful

Beautiful place. Professional staff. Delicious food. Wonder accommodations.

Self

10/10

Exceptional

06 Sep 2025

James

Great Place To Stay

The staff is personable, professional, and passionate about what they do. The best place to be we’re not home!

Self

10/10

Exceptional

27 Aug 2025

Elle

The staff was very kind and very helpful Quick with response. However, a check out time I was very shocked about how much extra I have to spend on top of what I have already paid for.

Leisure Family

10/10

Exceptional

19 Aug 2025

Linda

Theres stuff immediately across the street like washers and driers and a cafe. Other things require a bit of a walk.

Leisure Self

10/10

Exceptional

04 Aug 2025

Rowan

I had a wonderful stay at Siripanna, the resort offered the perfect blend of tranquillity and comfort. It was beautifully quiet and peaceful, making it ideal for unwinding and escaping. The staff were absolutely fantastic, warm, welcoming, and always ready to help with a smile. Every detail of the experience felt thoughtful and genuine. I’m already looking forward to returning and would highly recommend it to anyone visiting Chiang Mai.

Leisure Self

10/10

Exceptional

10 Jul 2025

Alexander

Some things were closed off like the second pool close to the S lodge building. The room was great but had small issues that the staff took care of fast. Breakfast was good every morning except the last day when the self serve eggs were gone and we had to wait for eggs to be cooked. All in all I think it's a great property for a good price to.

Leisure Self

8/10

Excellent

09 Jul 2025

Christina

Dejligt rummeligt værelse og rigtig fin rengøring dagligt.
Hotellet ligger i et roligt kvarter. Så skal vi du ud og opleve noget, kræver det en taxitur.

Friends_and_family Family

10/10

Exceptional

15 Jun 2025

AUSTIN DEAN

Lovely, friendly and helpful staff.

Leisure Self

10/10

Exceptional

14 Jun 2025

William

Excellent service. Clean, well appointed room. Breakfast was good. Very friendly staff.

10/10

Exceptional

16 May 2025

Leticia

Beautiful place

10/10

Exceptional

05 May 2025

Geoffrey

Probably one of the most beautiful hotels ive ever been at world wide

Leisure Self

10/10

Exceptional

06 Apr 2025

Alice

Wonderful stay, staffs are friendly and polite. The facilities and accommodations are great. I really like the ambient of the hotel. Highly recommend.

Business_and_leisure Family

10/10

Exceptional

03 Mar 2025

Jennifer

We reserved a room with a private plunge pool, but the filter was broken so we couldn’t use it
The staff was great about apologizing - they have us a 2000 baht food credit and a bottle of champagne.
The spa is amazing - the hotel staff is excellent
Beautiful hotel
Area around it is a little sketchy

2/10

Poor

16 Feb 2025

Carolina

The property falsely advertises itself with beautiful pictures. Nothing is clean - dirty walls, dirty bath towels, dirty shower area, etc. The food is absolutely horrible, and the staff doesn’t seem to care for what you need. Horrible service. In terms of location, its an ok location to get to places - however, no tuktuks around. You have to either call a car, use the hotel service, or not go out. The Spa of the hotel seamed like the cleanest area of the hotel. However, easily one of the worst massages we have gotten. We were burnt with hot stones, and they gave us a tiny body lotion sample size to “apologize” for what they caused. We do not plan on ever coming back, nor will recommend to other people.

Leisure Partner

8/10

Excellent

28 Jan 2025

Patanapong

Overall good. Just only mosquito

Business_and_leisure Friends

8/10

Excellent

20 Jan 2025

Naticha

Quiet and beautiful

Quiet and beautiful in Luxury Lanna style. Was quickly upgraded when we had a problem with the bathroom. Beautiful garden view from the new room.

Friends_and_family Family

8/10

Excellent

07 Jan 2025

Sanjay

I really liked this place. The pics on expedia are gorgeous. However, it has not been maintained to retain its original glory.

Its in old part of town, there isnt much around it. I guess that's why the hotel is not doing well.

Leisure Partner

2/10

Poor

10 Dec 2024

Ronald

The property is old and in disrepair. Dirty swimming pool area. Should be shut down l

Leisure Partner

10/10

Exceptional

20 Nov 2024

David

We enjoyed our stay. Beautiful authentic setting. Great food, and we had the pool all to our selves.

Leisure

2/10

Poor

10 Nov 2024

Clinton

The hotel was recovering from a flood so you have to take that in account. Rooms are good and overall it’s a nice place to stay.

However……

Do not purchase anything from the bar area with cash, they try to short change you.

This happened twice once on each day. Drinks were bought for 470 and 1000 was passed over. A 20 and some coin was returned as change. When we said “hey”, they say “sorry, sorry, sorry”. The first time they didn’t even put the purchase into the computer which is a poor sign, the second day they did. Both times they tried to give us the wrong change. Once they knew that we can count Thai Baht, they stopped, but by that time we started to put everything on the room.

As the management are ultimately responsible for the staff they hire, they get the 1 star for the hotel.

Leisure Friends

10/10

Exceptional

07 Oct 2024

Michelle

The staff were wonderful! It’s a heavily wooded area so definitely bring insect repellent to protect against bites.

Business_and_leisure

10/10

Exceptional

29 Sep 2024

LUZ MARIA

Great staff service

Leisure Family

10/10

Exceptional

27 Aug 2024

Asia

I loved how many plants surrounded the hotel grounds it felt like it was a peaceful jungle paradise while I was there. The morning buffet was also different everyday and it was so tasty. The staff were also lovely and went out of their way to make sure our stay was enjoyable. Would highly recommend if you’re going to Chiangmai but want to stay alittle further from the hustle and bustle of the inner city

Leisure Family

10/10

Exceptional

06 Aug 2024

Norasilah M

Everything about it are nice!

Leisure Partner

8/10

Excellent

04 Aug 2024

Ansh

The property has really nice decor a large area with two swimming pools and some fantastic amenities. However, it is really far from chiang mai old city and finding transportation late in night is a challenge . Also, the hotel has very limited shuttle options ( only 3 times in a day ) to take you to old city .

Leisure Self

10/10

Exceptional

26 Jul 2024

Stephen

Wonderful relaxing resort

Leisure Friends

10/10

Exceptional

22 Jul 2024

Harel

Hotel was great hospitality and great staff it was outside of the main things but close enough to feel in a palace

10/10

Exceptional

02 Jul 2024

Judybeth

Beautiful and serene grounds with wonderful staff! It was a delightful stay!

Leisure Family

10/10

Exceptional

10 May 2024

nara

Great property, amazing staff. Pool was closed the first couple days and the water wasn't clear (didnt end up using the pool). A little far from center of town, and hard to hail a taxi or tuk tuk. recommend a ride share app if staying here. Breakfast is good, many options. definitely recommend.

Leisure Family

2/10

Poor

10 Apr 2024

Boo Tiong

The entire hotel is poorly maintained. Toilet bidet in the room cannot be off as water sprayed around. AirCon remote was very poor with difficulties to control, the power to the room was always faulty because the entrance key card contact was too poor and therefore I concluded that this hotel is overly rated.

Friends_and_family Family

10/10

Exceptional

05 Apr 2024

Joseph

It's a very quiet and clean place to stay.

Leisure Family

10/10

Exceptional

18 Mar 2024

Brent

We liked the resort feel.

Leisure Partner

2/10

Poor

17 Mar 2024

vincent

Upon check-in, we walked around the property. The pool was lime green, and the plunge pools were almost as bad it’s rated at 4 1/2 stars they oversold I didn’t even complete my check in and found another hotel for me to say I was let down is an understatement.

8/10

Excellent

06 Mar 2024

kimberly

Hotel room lovely, staff very helpful arranging transportation, storage of luggage. Shampoos and soaps lower quality than expected given “spa” hotel. Breakfast menu good. Had the international buffet dinner, seafood was not as fresh as expected, selections limited and quality not ideal. Food offered at nearby night market far superior and cheaper.

Leisure Family

8/10

Excellent

30 Jan 2024

Verified traveler

Imperial Lanna style architecture ,fun games

Decorated in resort Lanna style, this hotel is a great getaway from the bustling crowds. Engulfed in tranquility, the villa offers spa treatment & one can have a dip in its swimming pool.If I have more time at this hotel, I can experience its special classes such as fruitcarving & this hotel has an activity centre for children & allows them to experience planting of rice. It also offers daily timed free shuttle to the city area .

Self

10/10

Exceptional

05 Jan 2024

Jeremy

Great staff, and beutiful grounds. Felt like old Thailand. Best if you have a vehicle, it's not in a walkable location.

Leisure Friends

10/10

Exceptional

27 Dec 2023

Braydon

I couldnt have asked for a more comfortable and welcoming experience. Thank you so much for making us feel at home in your beautiful country

Business_and_leisure Partner

8/10

Excellent

03 Dec 2023

Douglas

Great place. Food not good.

Business_and_leisure Partner

10/10

Exceptional

24 Nov 2023

Kevin

The one small issue I had was the swimming pool, was being cleaned the 2 times I was hoping to use it. Simply bad timing.

Leisure Partner

10/10

Exceptional

13 Nov 2023

Ian

Wonderful luxurious accommodations

10/10

Exceptional

07 Nov 2023

Sabrina

A bit of luxury for your trip!

This is a luxurious hotel and treat for myself as my other plans changed suddenly. The spa is expensive but very good! The rooms are spacious and i had a bath in my room which was lovely! Only downside which is not the hotels fault is there are alot of mosquitos here.

Self

10/10

Exceptional

04 Aug 2023

TOMMY

The customer service at this property was very good, the staff was very friendly and helpful.

Leisure Family_with_children

6/10

Pleasant

27 Apr 2023

Sivachart

Property went down hill from three years ago when I stayed there.

Leisure Partner

8/10

Excellent

04 Mar 2023

Diane

Good

Leisure Family

8/10

Excellent

04 Mar 2023

Danny

Nice quiet resort overall. One big dislike was the abundant mosquitoes feasting on human blood.

Leisure Family

8/10

Excellent

09 Jan 2023

Sayaka

スタッフはとても親切で市内観光などおすすめ、ドライバーのコーディネートをしてくれました。建物は新しくはないですが、タイの伝統的な雰囲気を味わうことができて、熱帯植物とプールに囲まれステキです。

他の方も書いていますが蚊がたくさんいるので、伝えるとスタッフがスプレーをしてくれます。私たちはそのスプレーを追加で購入して使ったところ効き目がありました。

徒歩圏内にはあまり見るところがないのでタクシーが必要ですが、リラックスできるのでまた利用したいと思います。

Leisure Family

2/10

Poor

06 Jan 2023

Leanne

So not stay here, cats eat off the plates, room was filthy, linen is old, stained and tread bear, manager rude, taxi from there is expensive, whole place is run down

Leisure Partner

6/10

Pleasant

05 Jan 2023

David

Resort no longer at its peak

We were a group of 2 retired American couples who spent 3 nights at the Siripanna Resort and Spa in January 2023. The friendly airport transfer driver arranged by the hotel was waiting for us when we deplaned. The resort looks “tired” and is located on a busy road across the street from several dilapidated “stores”. Check-in was quick, efficient, and courteous. The reception staff were very responsive and personable. We each chose a villa around the pool and each was surrounded by vibrant, oversized leafy foliage. The traditional bedrooms and bathrooms were very spacious, water pressure and temperatures were excellent, air conditioning worked well, beds were comfortable, and the wifi was consistent. The resort, however, has passed its prime. There was only one working restaurant, and it was essentially vacant around dinner time which was perhaps due to a limited menu. The buffet breakfast offered a wide selection of food and was well attended. There was no bar.
Note: AX is not accepted and the hotel does not exchange currency.

Partner

6/10

Pleasant

06 Dec 2022

Verified traveler

Room had mosquitoes. Room was noisy due to outside activities. Had issue with parking for a day of two due insufficient space.

Partner

10/10

Exceptional

05 Dec 2022

Suyada

Relaxing, comfortable and quiet stay. Friendly and helpful staff.

Leisure Partner

6/10

Pleasant

15 Oct 2022

CHEDIA

The hotel is not honestly advertising their offer. Spa and half of the property is shut down, giving a feel of total neglect when you walk around. The spa was the reason i booked this hotel in the first place.
The staff is totally passive, non engaging, no greetings.
The restaurant staff is more distracted by their phones or having fun between each others than answering your questions while standing with the menu in your hands.

Leisure Self

6/10

Pleasant

20 Aug 2022

WEI

On the first day breakfast buffet, we saw many ants on the plates. It was really bad feeling. Moreover, the food for breakfast seems to never change.

Leisure Family

8/10

Excellent

07 Jul 2022

Verified traveler

It is a little far out from everything, but not quite a destination in itself for me.

Business_and_leisure

6/10

Pleasant

17 Jan 2022

KAMAL

Property is good but poor food choices. Area has no massage or good restaurants

10/10

Exceptional

14 Jan 2022

Somsri

Everything

Leisure Friends

8/10

Excellent

04 Jan 2022

frank

Traditional architecture
wonderful garden
The fact that tourism is very low
implies that the management is obliged to do savings on everything and it shows....|
As always Thai staff is wonderful and balance the missing points

Partner

10/10

Exceptional

26 Dec 2021

Carmen

This property provides an authentic Thai immersive experience with its bungalows. Fantastic customer service.

Leisure Family

6/10

Pleasant

23 Nov 2021

Premrudee

We enjoyed how quiet it was from the traffic and street noise. It is not walking distance to many food options. Also, we had to leave two days early for a family situation and they would not credit us the two days. That was terrible customer service.

Business_and_leisure Partner

6/10

Pleasant

22 Oct 2020

Caroline

Once a beautiful hotel but time hasn’t been kind

This was once clearly a beautiful hotel but time has not been kind. We were a group of 9 and two couples decided to move to another hotel half way through our trip without a refund. The staff moved one couple and did offer to see if they could help with another room when they still weren’t happy but the general upkeep of the hotel was not good. The dining room was dirty, the breakfast wasn’t great and there were a lot of bugs. Given the amount of greenery this was not a surprise and the rooms were lovely but just clearly weren’t cleaned before we arrived as they were dusty. It took our complaining for a proper clean and there were dirty dishes left by the pool, outside rooms etc and they weren’t cleared up in 48 hours in some cases. All this hotel needs is some TLC which I understand is hard in the present Covid situation so allowances can be made but you would expect if some of a large group felt they had to leave without getting money back then the staff would fall over themselves to improve things however they seem that they just didn’t care about the others once we left. Value for money was good but the hotel just needs an overhaul and good clean and the staff to care more and appreciate guests especially at the moment

Friends_and_family Friends

8/10

Excellent

17 Feb 2020

Tony

Staff was warm and helpful. House-keeping kept the room in great condition.

Breakfast choice was not much.

Hot water disappeared in the second night and hotel staff was not able to fix it.

Leisure Partner

10/10

Exceptional

27 Jan 2020

Verified traveler

We first stayed near the old city, then we moved to this Thai style resort for 2 nights. We got a deluxe Thai style room; was very spacious and beautiful Staff was friendly and helpful. The pool was really beautiful and quiet. We spent a lot of time there. Location, theres nothing around and the spa is really expensive for Thai standard. So we got massaged and shopped elsewhere. Its about 15 mins by car to the old city. They hold free classes everyday but need 24hr advance booking, so check out before you arrive. We did the fruit carving class and I got a free 10 mins massage (super good one I must say). They even have rice paddy field planting and tree planting activities too.

Leisure Family

2/10

Poor

04 Jan 2020

Verified traveler

When we arrived, we waited over an hour for our room to be ready, even tho we arrived late in the day. They said they upgraded us due to the long wait, but when we arrived into the room it was clearly not cleaned — still unclear why we were waiting so long. I found a fingernail, cabinets and surfaces were very dusty and there was residue and water stains on glass shower door. The room was clearly NOT cleaned before we arrived.

Leisure Friends

10/10

Exceptional

31 Dec 2019

Verified traveler

Pool. bar. room was clean and very pretty w a balcony fresh fruit was waiting for me in my room upon arrival
Coffee maker fridge huge walk in shower
Deep tub

Leisure

10/10

Exceptional

26 Dec 2019

Verified traveler

Very nice and welcoming. Staff helped us with all of our questions and resuests

Leisure Partner

6/10

Pleasant

24 Dec 2019

Ryan

This villa is very beautiful and the staff is super helpful. The only complaint I have is the bed is very firm, almost to a uncomfortable level if you used to the softer bed. Other than that, everything is amazing.

Leisure Family

10/10

Exceptional

19 Dec 2019

Verified traveler

The hotel room was surprisingly large with a gorgeous view.

Leisure Self

6/10

Pleasant

17 Dec 2019

Gil

Old. Poor public transportation from the Hotel to inner city.
Quiet for rest.
Some mosquitoes in night.

Leisure Family

10/10

Exceptional

08 Dec 2019

JB

The resort was peaceful and quiet. Staff were very welcoming and helpful. A short drive and we were in the huslte and bustle of the old city.

Leisure Partner

8/10

Excellent

28 Nov 2019

Poi Loon

6 days stay in Siripanna Resort & Spa Chiang Mai

Our overall stay was satisfactory - Thai traditional architectures as what we wanted, rice fields, a lot of greens coupled with good service, spa and food.
We liked it to be located out of town center (about 3 -4 km away) and yet was easily accessible to & fro town by taxi, tuk-tuk besides the scheduled hotel shuttle van.
Hotel front desk was efficient in booking for us all excursion trips - elephant sanctuary, river cruise, doi-suthep and more.

Friends_and_family Family

8/10

Excellent

27 Nov 2019

Verified traveler

Very serene. Away from the hustle and bustle of town.

8/10

Excellent

25 Nov 2019

Verified traveler

Lovely hotel I would have given it 5 stars but the breakfast although having a good selection was not very warm ! Also the rooms are quite dark but overall we enjoyed our stay here.

Leisure Partner