Dedeman Sanliurfa

Turkey , Sanliurfa
SANLIURFA, Ataturk Mah Hastane Cd - Sanliurfa
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50 reviews shown

6/10

Pleasant

18 Jan 2026

Ali

Swimming pool needs bit of renovation and heAting water was warm enough but swimming area was freezing cold

Friends_and_family Family

10/10

Exceptional

23 Nov 2024

celal

it was wonderfull experience , really clean and good service

Leisure

10/10

Exceptional

17 Apr 2024

Elizabeth

Ecellent Htel

Really nice hotel. Excellent location, friendly staff, good restaurant. Would stay again.

Friends_and_family Friends

4/10

Poor

18 Oct 2023

Ian

Having used Dedeman hotels for over 25 years I was surprised that the food service had been subcontracted to a firm with no menus, no pricing policy, demanding cash at time of service. Food quality was terrible and only slightly improved with a complaint to the General Manager.
Room AC not working - room was changed but inconvenient
This will be the last time I use a Dedeman hotel anywhere which is a shame after such long good service
Clear policy of reducing service levels to increase profits with no regard for customer service levels

Leisure Family

10/10

Exceptional

27 Jul 2022

Shahab

Great newly renovated hotel. Very nice rooms and very helpful staff. Mustafa in the front desk is very helpful. All in all very nice clean and liveable place.

Leisure Family

10/10

Exceptional

27 Jun 2022

Mustapha

Excellent hotel sevice! I enjoyed my stay in Şanlıurfa

10/10

Exceptional

25 Jun 2022

Verified traveler

Great for a 4 star, weak for a 5 star

The hotel and the staff are amazing!

Ignore all the reviews dating back years ago. I called the hotel prior to my booking and they informed me that the rooms have been remodeled recently and the whole hotel went through a maintenance and restructure. I saw in the reviews that there was a hospital which could be noisy at times and I was informed the hospital got demolished. Well, all true!

Clean rooms, no noise, comfy bed.

A few things I need to mention are that when someone lighted a cigarette in a smoking room, we could sense it because the smoke would come through the ventilation system. The pillows were not comfy for our taste and we asked for thinner pillows and typically, you would expect alternatives from a 5-star hotel, turns out they didn’t have.

Apparently, they took the pandemic time to renovate and refresh. They need some time to fully operate, some services are limited still (restaurant is bot fully open, internet is slow) but they deserve way better reviews than those a few years ago.

Overall, a 5-star hotel but feels like a 4-star. In a small city like this, it’s acceptable!

Friends_and_family Family

4/10

Poor

25 Jun 2022

Verified traveler

Kötü hizmet ve havuz, fitness kapalı

Otel renove ediliyor. Odalar yeniydi, ancak havuz ve fitness kullanıma kapalıydı.

Odada ses izolasyonu çok kötü, dışarıdaki bütün ses içeri giriyor. Otelin önünde düğün salonu var, müzik doğrudan içeride.

Odada bazı havlular siyahtı, kirliydi.

En önemlisi, bize kahvaltı yaparken bir görevli gelip herkes içerisinde kahvaltının ödememize dahil olmadığını söyledi. Ben kendisine dahil olduğunu söyledim, ancak benden kanıt istedi, ve kaç para ödediğimi sordu. Profesyonellikten çok uzak, ve müşterileri strese sokan bir davranış. Sonrasında bize gelen email üzerinden kahvaltinin dahil olduğunu söyledik, sistemsel hata olduğunu belirttiler.

Kalmanızı önermem.

4/10

Poor

06 Nov 2019

Verified traveler

We have stayed many times in other Dedeman Hotels and expected this to be of the same standard. Though only 12 years old it appears as if 25. The carpeting is old and worn, there is significant mold in the bathroom of our suite, the furnishings are worn and damaged in places. The bed was comfortable. We were fortunate to be upgraded to a suite so we were comfortable for our 2 night stay.

The buffet breakfast was pretty standard but, unlike other Dedeman Hotels, there was no option offered for cooked dishes.

The location is on the cusp of a poor neighborhood, not that it appears dangerous. We drove or took a taxi to visit the museum or dine.

Leisure Partner

6/10

Pleasant

04 Jul 2019

peris

not bad

first off all i will stay for 1 night till 5am but not deserve 4star bad finishing in construction all bathroom walls and doors are old must be changed but friendly stafe , clean , good location

Family

6/10

Pleasant

27 May 2019

Bernard

Disappointed

We were very pleased to be upgraded to a spacious suite but overall the hotel was quite expensive and not good value. The main problem was cleanliness: we had to eat breakfast (itself poor) amidst the debris of the night before. Quite disgusting.
We had a good lunch when we arrived and were assured that we could be served wine with our evening meal (it was my husband’s 70th birthday). When we went down to dinner we were refused wine on the grounds that a group was coming and offered beer. We dined both nights at the Hilton, cancelled our third night at the Dedeman and moved to the Hilton for a better price, better service, more modern rooms and facilities and a very different level of cleanliness.

Partner

4/10

Poor

26 May 2019

SUSAN

It was OK, but the air conditioning was really poor. It didn't cool the room and was switched off for part of the day, which wasn't helpful when you were sick and spending the day in the room. Also, there was no food in the day as it was Ramaddan.

8/10

Excellent

25 May 2019

jeff

Very helpful staff

Very helpful staff

2/10

Poor

25 Jun 2017

Verified traveler

It was terrible and somebody takes its star.

My experience with this otel was terrible.it seems 5 star hotel but i stayed better hotel 3 star.everthing was old and broken in the room.in the breakfast i find insect in the meal (i think it was sesame but it was insect) and %70 was in the breakfast was day old.

8/10

Excellent

29 Mar 2017

Zlfkr

At the heart of Urfa, clean and comfortable

Very good breakfast, clean rooms, polite staff. Suitable for guess with babies. I was pleased.

10/10

Exceptional

05 Nov 2016

Bilal

Memorable trip

Nice stay overall. Easy location. Very close to city. Friendly staff. Willing to help at first instance. Great breakfast

6/10

Pleasant

09 Jul 2016

M. Kara

unfortunately

in the center of city. Clean rooms. Aircondition is sufficient. Stuff is not bad. Breakfast is good.

4/10

Poor

12 Sep 2013

sabrina

This hotel leaves much to be desired!

Staying at the Dedeman was extremely stressful. Furniture needs to be replaced. Many items were tattered and torn. Décor was damaged badly. Windows, chair, and sofa were extremely dirty. When I requested an iron and ironing board, I was given a board that was broken, rusted, and soiled. The iron had blue mass on it that would have ruined my clothing had I used it. Upon check in we were told breakfast was served from 7 until 10:30. When we reported to the restaurant the first morning at 9:50 staff were taking away the food. When my husband attempted to discuss this with the front desk staff he was told no problem. Upon returning to the restaurant and our seating ourselves again, the staff continued to remove the food.... When family phoned the hotel and asked for us they were told the following: 1) This is no hotel; 2) No one by that name is here; 3) Yes, Dr. ___ is here; 4) We have no idea who you want; and 5) No one registered here by that name. It took two days to get a second cup/saucer for our room (two people were registered in the room), three days to get a washcloth, and I gave up trying to make staff understand the problems our callers were receiving. The bed was comfortable, the shower pressure was fantastic, and the air conditioner worked during our entire stay. The point in relating these details: this hotel is far from being a Five Star facility. I believe staff avoided us because most spoke no English.

4/10

Poor

18 Nov 2012

Margaret

Not up to standard

This is supposed to be a 5-star hotel, the premier chain in Turkey. We thought the hotel was about 20 years old, but were told it was only 5 years old. Some of the lights haven't been dusted in 5 years. The hotel advertised air-conditioning. It didn't work. They told us that it was turned off because it was supposed to be cold. (They were having a very warm fall.)

Our reservation had erroneously been recorded at the hotel as 1 person - we were three. They couldn't get a third bed in the room that was available. There was a conference and the hotel was full. The reception staff couldn't have cared less.

If you are paying list price for this hotel, you are being robbed. The Expedia rate was about 1/4 of the list price. I'd avoid this hotel even at the Expedia rate.

Oh yes, you better have someone that speaks Turkish if there are any problems. English is only for pleasantries.

10/10

Exceptional

24 Mar 2026

Atila

Evet gayet güzel di

10/10

Exceptional

23 Mar 2026

Bilal

Herşey mükemmeldi

10/10

Exceptional

21 Mar 2026

Onur

Şehir şartlarına göre gayet konforlu bir konaklama

Friends_and_family Family

4/10

Poor

04 Mar 2026

MERVE

Öncelikle internet fiyatları ile otelin telefon ile aldığı rezervasyon fiyatı arasında neredeyse %30 fark var.Bu sebeple hotels.com u tercih ettik. Otel genel itibariyle temiz, oda yatak banyo kahvaltı alanı temizdi. Fakat odaya ilk girdiğimizde çok soğuktu,ısınması zaman aldı. Banyoda havalandırma yoktu, duş başlığı bozuktu ( sorunu ilettiğimizde çözüme ulaştı fakat teknik servis duş alanını çamura çevirdi, arkasından kendimiz temizlemek zorunda kaldık)
Duşta duş jeli ve şampuan kutularının içinde aynı materyal vardı,ikisi de duş jeliydi, saçımızı duş jeliyle yıkamak zorunda kaldık. Ayrıca banyoda ğriz yoktu. Özellikle saç iekillendirici kullanmak için odanın içinde bir priz kullanmam gerekti. Kahvaltıda ise peynirler ve zeytinler oldukça tuzluydu ki ben gerçek anlamda tuzlu sevmeme rağmen yiyemedim. Haricinde giriş çıkışta veya uyumakta sorun yaşamadık. Yatak konforluydu ve çalışanlar nazik, yardımsever idi.

Partner

2/10

Poor

30 Jan 2026

Yavuz

Odalar yataklar fiziki koşullar oldukça eski ve kötü kahvaltı salonu soğuk ve personel ilgisiz

Business

8/10

Excellent

30 Nov 2025

Abdullah

Oda temiz personel nazikti

10/10

Exceptional

25 Nov 2025

Kemal

gayet temiz bir otel

4/10

Poor

17 Nov 2025

Gulushatun

Le spa essayer d’arnaquer les touriste avec leur prix ! Et les chambre sont pas isolé on entend tous en dehors

Business Partner

2/10

Poor

12 Oct 2025

MURAT

Tek kelime ile berbat

Partner

10/10

Exceptional

08 Apr 2025

merve

tavsiye ederim

mükemmel konum, rahat aile oteli

Friends_and_family Family

8/10

Excellent

06 Apr 2025

Verified traveler

İdare eder.

Oda da sunulan imkanlar daha iyi olabilir. Örneğin su bile doğru düzgün koyulmamış ve tuvalet banyoda aşırı koku yapıyordu. İsmine yakışır şekilde daha nezih olabilirdi. Fiyatına göre idare eder.

Friends_and_family Family

10/10

Exceptional

08 Nov 2024

ümit

sorunsuz dedeman kalitesi

mükemel konum mükemmel kalite

Partner

6/10

Pleasant

21 Jul 2024

Verified traveler

Otelin odası iyiydi, hizmet çok iyi değildi.

6/10

Pleasant

01 Jun 2024

Nayim

Klimaanlage zu schwach. Bei 30 grad Außentemperatur drinnen 26grad. Will nicht wissen wie es im Hochsommer bei über 40grad wird. Badezimmer hat keine Möglichkeit um Handtücher aufzuhängen.

Leisure Partner

8/10

Excellent

08 Dec 2022

Fatma Nihal

Teşekkür ederim

Business

8/10

Excellent

06 Dec 2022

Verified traveler

Memnun kaldik

Odalar cok iyi, genel konfor cok iyi ama girişte odanin kalitesini hissedemedik. Genel olarak pozitif bir konaklama yasadik.

Friends_and_family Family

8/10

Excellent

29 Nov 2022

Verified traveler

Nice hotel

Although the outlook of the hotel was old, the rooms were renovated nicely. I used free parking just in front of the hotel, which was fine. It was a nice hotel overall.

Friends_and_family Family

10/10

Exceptional

15 Nov 2022

güray

Temiz aile oteli

Otel rahat temiz odalar yenilenmiş loby çok eski önce biraz çekindik odaları görünce mutlu olduk

Friends_and_family Family

6/10

Pleasant

16 Oct 2022

Sefa

Mükemmel bir gece gecirdik ama kahvaltida ekmek konusunda sıkıntı yaşadık….kaç kere İkaz ettiğimiz halde ekmek çeşidi bulunmadı kale alınmadık ve sonra futbolculara değişik çeşitli ekmek getirdiler bir de receptiondaki hanım efendi fatura kesmedi dedeman hotel gurubuna hiç ama hiç yakıstıramadım o sebebten bu alşam tunceli hiltonu yercih ettim saygılarımla

Leisure Family

4/10

Poor

23 Sep 2022

Eyup

Ontvangst was teleurstellend

Leisure Family

8/10

Excellent

28 Aug 2022

MEHMET

Havuz onarımda, temiz

Bir gece aile olarak iki odada kaldık. Bir odanın kliması hep açıktı, kapanmıyordu. Öbür odanın kliması açılıp kapanıyor, ama pek soğutmuyor, orada çocukları yerleştirdim, hasta olmasınlar diye. Temizlik iyiydi, her odanın Tuvalet/Banyo ve yatak temizliği pek iyi. Malzemenin kalitesi de iyi, ama malzemenin bakımı yapılmıyor. Bizim çocukların en çok burayı seçmesine havuz etkilemişti, ama havuz onarım da imiş. Bende çocuklarda hayal kırıklığı yaşadık. Kahvaltı da pek iyi, balı petekden alıyorsun, mutfak şefi istediğiniz omletleri hazırlıyor, personelde ilgileniyor...

Friends_and_family Family

8/10

Excellent

09 Aug 2022

Merve

Temiz ve yeni

Self

6/10

Pleasant

23 Jul 2022

Verified traveler

Køleskab og bar i værelse forefindes ikke
Samt vand Og aircondition virker ikke optimalt gammel system ! Samt mangler rengøring

Friends_and_family Family

10/10

Exceptional

22 Jul 2022

Nedim

Personel kibar ve yardımseverdi
Teşekkür ederiz

Leisure Family

8/10

Excellent

12 Jul 2022

Mehmet Metanet

Urfa’da güzel bir mekan

Otelin resepsiyonunda Güler yüzle karşılanmak memnuniyet verici idi. Oda Temizliği iyi derecede,otelden memnun ayrıldık.

Partner

4/10

Poor

11 Jul 2022

Verified traveler

Merhaba, otel sanıyorum tadilat aşamasındaydı ancak ne olursa olsun adına yakışır bir hizmet bekliyordum, 1 gece konaklamıştık ailemle ancak ne klima çalışıyordu ne havuzu ne teras kastı, hayal kırıklığı yaşadık.

Friends_and_family Family

4/10

Poor

08 Jun 2022

MERVE

Havalandırma problemi sebebi ile yaşadığım konforsuz konaklama sağlık problemime yol açtı. Asla uyuyamadığım bir gece ve sonrasında yaşadığım oda ücret ödemesi problemi üzerine hayal kırıklığının artmasına neden oldu. Bir daha konaklama yapacağımı düşünmüyorum.

Friends_and_family Friends

10/10

Exceptional

07 Jun 2022

MEHMET

Güzel

Herşey güzeldi

Partner

2/10

Poor

07 May 2022

Talha

konaklama ücretini ödememize rağmen otele hem girişte hemde çıkışta ücret talep edildi

Friends_and_family Family

10/10

Exceptional

06 May 2022

Dogan

Dedeman urfa gayet profosyonel hizmet veriyor , teşekkürler

Friends_and_family Family

10/10

Exceptional

05 May 2022

Nezahat

Her şey şahaneydi

Biz her şeyden çok memnun kaldık. Bütün otel görevlileri çok misafirperverdi. Yenilenmiş mis gibi tertemiz odalar, kahvaltısı da şahaneydi. Özellikle biber reçeli :)

Friends_and_family Family