Name: Crowne Plaza Shanghai Jinxiu
Address: 399 Jinzun Road, Pudong District, Shanghai, 200125, CN

8/10

Excellent

03 Dec 2025

Lee

Location is good , amenities in room are also good . Unfortunately the dinner we had on our first day of arrival was quite disappointing . Overall great place to stay .

Business

6/10

Pleasant

14 May 2024

Jacquelyn

Everything was great except the AC in my room didn’t work. They tried to fix it 3x but no improvement and no other offer to help make my stay more comfortable.

Business Friends

10/10

Exceptional

09 Oct 2020

Daniel Alejandro

Comfort and relaxation are here!

This hotel is amazing! The room was tidy and elegant.

The staff is really helpful. We went to Disneyland Shanghai and the plan was to depart at 6 am. They helped us prepare and package a very nice breakfast to take with us.

Amazing location and service!

Partner

10/10

Exceptional

31 Jan 2020

Jessics

The complementary buffet is really good, and i tried a lot of chinese local food.

Leisure Family

8/10

Excellent

17 Jan 2020

Verified traveler

Good Stay

The stay was very pleasant and peaceful . All facilities - bed, sofa, TV, desk, minibar, wardrobe are OK . Room size is also spacious . Price is reasonable . Room not very soundproof .Could hear loud floormates from the hallway
Staff is helpful & service is good. They help me to find store location and print the map for my easy reference. Breakfast is good with a lot of local food .
Location is a bit far out of center of the City on the Pudong side. Not too far from the airport though . Near 2 subway stations with around 10 mins walk . There's a bus stop just outside of the hotel, route 1008 can take you to the subway station. Near to expo center only 15minutes by taxi or use shuttle bus. It is close to my office and I can walk back every morning. . Overall stay is good

Business

6/10

Pleasant

13 Jan 2020

Ashik

Poor house keeping

Terrible house keeping. Hotel is quite old and needs renovation badly. This was my second time there. Was much better earlier and that's why i booked again.

Business

10/10

Exceptional

30 Nov 2019

ER

Everything was nice, but the pool is not a relaxing place. A lot of swimming lessons were going on. Staff always said “sir” and ignored my wife. The food was good. The room was nice but had the smell of smoke even though it was a nonsmoking room. Overall, we’d stay again though.

Leisure Partner

10/10

Exceptional

13 Oct 2019

Jeetu

Hospitality at its best

Amazing stay. Very helpful staff

6/10

Pleasant

30 Sep 2019

Star

Wifi connection was terrible. The receptionist insisted of different things in the booking I made (breakfast, type of room).

Business Self

6/10

Pleasant

26 Jun 2019

Kar

Receptionist side service was good. Cafe side is average

8/10

Excellent

27 May 2019

Verified traveler

Not bad

The lobby have really bad smell but the room is clean

8/10

Excellent

26 May 2019

Verified traveler

Good value

The employees were friendly and the breakfast was great. Comfortable bed and nice facilities but they are not as well maintained as they could be - grout missing in shower, stained bathroom ceiling, noisy air conditioning. Had a room next to the elevators which was noisy.

8/10

Excellent

14 May 2019

Garett

Overall good value and comfortable one week stay

We were happy with our stay for one week as we were there for business. The neighborhood is quiet and lovely but there are not many options for eating and especially for a drink after a long day of work. The only bar we could find was the hotel bar and it was empty and not even fully operating. After ordering 2 drinks and waiting more than 15 minutes we canceled our order and left. The access to the full fitness center was excellent. The breakfast buffet was good value with a good variety of options. The rooms are relatively spacious and the beds very comfortable. Overall a great stay.

2/10

Poor

14 May 2019

Liping

Noisy, I could not sleep until 1am because of the noise created by elevator!
房间隔音极差，晚上电梯上下声，过路人的说话声，隔壁的手机铃声声声入耳，凌晨一点才能入睡！马桶，早餐和其他配套都比东方路假日酒店差很多，还超级贵，严重不满！

4/10

Poor

02 May 2019

Verified traveler

Rooms were well decorated with good beds. Service in the restaurant was very poor.

Business_and_leisure Self

2/10

Poor

30 Apr 2019

Jim

bad

bad

6/10

Pleasant

06 Apr 2019

AG

Remote location far from city. Need taxi to go anywhere

Business Self

8/10

Excellent

19 Mar 2019

Verified traveler

Good clean and comfortable

Great staff. Check in and checkout was very easy. The lady in reception even booked a cab for me and came out and instructed the driver to drop me at the correct terminal in Shanghai.

8/10

Excellent

05 Feb 2019

Verified traveler

Very nice hotel. Large rooms, good resturant and very clean. Staff very friendly and helpful

Leisure Friends

8/10

Excellent

11 Jan 2019

Verified traveler

To borrow an umbrella, I had to deposit RMB 100 (USD 15).

8/10

Excellent

30 Dec 2018

Verified traveler

Great location, nice, clean, very good breakfast. Check in took a while and had to clear up a misunderstanding about the reservation.

8/10

Excellent

29 Dec 2018

Charles

Good affordable hotel out of town

Lovely, spacious, clean rooms and fast wifi. Not much in local area but good price. About 30 min from the city center by subway.

4/10

Poor

07 Dec 2018

Verified traveler

Unpleasant stay

Stayed here once few months ago and it was quite alright.. however it’s unpleasant this time. 1. Towel has hair, seems like not changed or cleaned at all.. I’m always very particular with cleanliness when comes to hotel. This really gets to my nerves 2. Air con wasn’t working well, getting colder not warmer especially when the weather is so cold.. Counter mentioned it’s checking by maintenance now and should be up by 20-30mins.. didn’t work till the next day.. the temp is still at 22Deg when I woke up the next day.. 3. Room service came knocking at my door asking if I have laundry to send.. This shows that you guys have no system or procedures internally on dealing this.. Why would I have laundry when I’m checking out today? Obviously no proper system to know your rooms well.. 4. At the check in, counter told me that mine is not king size , telling me it’s stated King or queen.. I told them that I chose King during the booking which I double confirmed it is.. why would this being challenged when it was chosen correctly.

I hate to say that I won’t be coming back to this hotel due to this unpleasant experience

10/10

Exceptional

13 Nov 2018

Ron

It was a very short overnight stay. Overall I was very impressed with the room which was quite spacious.

10/10

Exceptional

16 Oct 2018

Verified traveler

Great hotel. Nice room, very good breakfast.
The only inconvenience was a 15min walk to the subway.

8/10

Excellent

29 Sep 2018

Carol

The hotel room is clean. The receptionists are nice. Concierge services are excellent. Good restaurants nearby. Public transportation connects to Subway.

8/10

Excellent

05 Sep 2018

Lawrence

Cleanliness is good, sound proof is not

The sound proof is not as good, can hear noises from upstairs and corridor.. cleanliness is good.. breakfast is standard..

6/10

Pleasant

30 Aug 2018

JIN PANG

Nice location, nice room but poor service.

I book a king size bed but it turn out to be two really small beds. I booked with Hotels.com for over 10 years. This is first time I stay in a standard two beds room.

8/10

Excellent

18 Aug 2018

Emily

Just as pictured

I had a pleasant stay at holiday inn. The room and hotel are exactly as pictured.

6/10

Pleasant

20 May 2018

Vidisha

Holiday Inn

Stay was comfortable, though hotel food was not so great. Nearby metro conncetivity and mall was decent. Overall a good exp.

8/10

Excellent

04 May 2018

Roy

Nice hotel, reasonably priced, 10 to 15 minute walk from metro.

4/10

Poor

30 Apr 2018

Athanasios

No Holiday

Very difficult to get Taxis at that location and staff was kind if rude when asking for assistance.

10/10

Exceptional

05 Apr 2018

Verified traveler

Top Notch Service

Hotel staff service were top notch. They USUALLY reply mails within a couple of hours. When I was there the staff will assist you in anyway they can.

10/10

Exceptional

04 Apr 2018

Lyann

Shockingly great hotel, a little out of the way.

Wow. I have never stayed in a Holiday Inn like this. It was very upscale and we were impressed. It is a little far out of center of the City on the Pudong side. Not too far from the airport though. The location is not the most central, but the quality of the hotel in all ways, makes it a tremendous value.

10/10

Exceptional

22 Feb 2018

happy

The hotel staff are very nice and the service is excellent

8/10

Excellent

16 May 2017

Michael

Nice hotel near a food court n a mall .

Visiting my grand daughter . Location good as near my son place - either 7 mins walk or 3 mins drive . Enjoyed my stay

8/10

Excellent

06 Apr 2017

Silvio

Was Better Before

It is not the first time I stayed in this Hotel but this time I was very disappointed. Hotel AC was switched off and they told me that because some guests want it on cooling. I cannot understand this when the temperature was 10 degrees during the night. Also the internet was so slow that it was even hard to receive e-mails.

8/10

Excellent

28 Mar 2017

W

Nice hotel close to Metro

Nice hotel, really good size rooms, great shower. Friendly staff but slow check-in and very slow check-out. For some reason they thought I needed to pay for my room again even though it was pre-paid.

6/10

Pleasant

15 Jan 2017

Norman C

Meh. Room Smell and Poor Connection

The internet connection is dismal. Might be okay for a normal user but any IT or business professional planning on getting work done from your room is going to be out of luck. Even when you tap into the wired port in the room you're at speeds that max out at 300 KB/s and that's only for a short period of time. The connection will drop within 5 mins and have to be started.

This means any file that cannot be downloaded within 5 mins at 300 KB/s will fail. This is a huge frustration for anyone trying to actually work.

Second, the room smells like smoke. I requested a non-smoking room but about halfway through the week long stay the smell of cigs started infusing the room. Where was it coming from? I have no clue. Perhaps the next room over is NOT non-smoking and I was reaping the benefits poor air ducts. I had to open a window in January to clear out the smell.

The property is not near anything fun... my company picks this hotel for this closeness to our plant so this is fine for me. But if anyone wants to sight see or get out and see the city, you're looking at a 30 min cab ride to do so.

Hotel staff are friendly and very helpful getting you into a taxi to where you need to go but they ignore the DND light on the room. Twice while sleeping and (and once while naked) I had a housekeeping person walk into the locked room. They won't stop either, once they saw me they kept coming in, very odd.

6/10

Pleasant

28 Dec 2016

Verified traveler

Clean and comfortable size room but noisy

Location is not bad, with 5-10-mins walk to shopping mall, supermarket and restaurants but a bit far away from metro station. About half an hour ride to the airport by taking taxi. The room is fine. It's clean with comfortable size. Appreciate international TV channels are available, not solely the local one. But the construction quality was pretty bad. You may clearly hear what happen outside the corridor and the neighbor room even the room door is locked tight. I was arranged for a room next to the concourse. When the escalators go up and down, I can hear the noise generated from the machines, very disturbing.

10/10

Exceptional

21 Nov 2016

Connie

Nice Hotel, helping staffs,good facilities

Quiet environment, spacious and tidy room, good swimming pool and facilities.
Excellent receptions and concierge service.
Next to restaurants and shopping center.
15 mins walk from Metro station.

10/10

Exceptional

07 Oct 2016

Verified traveler

Close to downtown

Clean, strong wifi, tasty complimentary breakfast. Will come back again!

10/10

Exceptional

04 Aug 2016

Kyriakos

Great hotel, great service and great value

Superb check-in experience.
Spacious clean room.
Very good breakfast.
Hotel is far from center, but very close to Disneyland!

Family

6/10

Pleasant

12 Jul 2016

Verified traveler

English need it

It was too difficult to communicate with the staff of the hotel, as no one had BASICS of English, and even to get a taxi from the concierge was a daily challenge.

8/10

Excellent

04 May 2016

Verified traveler

Used this hotel as a base for exhibition at New Shanghai Expo, which is a short taxi ride away. It's a bit of a trek to the city centre but taxis are pretty cheap in Shanghai so no great problem. Accommodation is good standard and rooms are well equipped. I only took breakfast in the hotel so cannot comment on the restaurant capabilities but the breakfast is fine.

10/10

Exceptional

19 Apr 2016

Verified traveler

Great Stay.

Great Stay. 10~15min taxi to Shaghai New International Exhibition Center.
Staffs are all kind and helpful. Room is spacious and clean.
Breakfast is also good!
Definitely stay here again.

10/10

Exceptional

18 Apr 2016

Verified traveler

Great Stay

Great stay. I went there for exhibition in SNIEC. It takes about 10~15 min. by taxi.
Room is clean, spacious with good bed and 24h room service.
Breakfast if also OK.

10/10

Exceptional

31 Mar 2016

Ronan

Very good value hotel in Pudong

Second stay there, not the last. Very helpful people work at this hotel.
The Chinese style restaurant is fabulous.

8/10

Excellent

30 Mar 2016

Chris

A reasonable business hotel

The hotel is located on the edge of the Shanghai Expo site and is both cost effective and convenient for access to conferences in that area via a short walk to the metro. The accommodation is comfortable, clean and spacious but, during my stay, the climate control was not working effectively making the room very warm, especially at night.

Breakfast is a smorgasbord across all tastes and is reasonably priced if not included in the room rate. I did not eat other meals there so cannot comment, but the menu appears reasonable.

Staff are very helpful and polite and speak English.

8/10

Excellent

10 Feb 2016

Ricky

very good

Very satisfied! Everything was cool...except that they closed down their pool/gym facilities for like a whole week. They should at least make it available for a few hours a day for the guests.

6/10

Pleasant

20 Dec 2015

Prasad

Reasonable Hotel in SH

Typical Holiday Inn not near airport, need taxi to go anywhere, nothing nearby.
Rooms neat and clean, service good.
Not too many facilities or good walking area nearby.

10/10

Exceptional

07 Jul 2015

Lenert O.

Nice Place

Nice hotel near convention center (need a taxi) great service, near lots of shops, restaurants, convenience stores. Would stay again. Way above expectations.

10/10

Exceptional

18 Jun 2015

Verified traveler

Great service. Room service did not have full menu. But at 4 am it was enought.

10/10

Exceptional

05 Jun 2015

RAYMOND

TIP TOP CONDITION

a pleasant stay and the hotel room is comfortable and big. best of all is very clean and cosy.

the only setback was is a little too far from the subway. perhaps the hotel and arrange a fix time drop off and pickup at the subway station

10/10

Exceptional

08 Apr 2015

Verified traveler

The experience was great!! I will come back again!

8/10

Excellent

26 Mar 2015

Julian

excellent staff

Wonderful and amazingly helpful staff.

Def would stay again

6/10

Pleasant

19 Mar 2015

Verified traveler

Comfortable and convenient to metro and the conference centre.

8/10

Excellent

27 Oct 2014

HELEN

GOOD VALUE

CLEAN WITH WELCOMING STAFF, GOOD BREAKFAST BUFFET.

8/10

Excellent

15 Oct 2014

NARESH

CONVIENENT AND NICE

GOOD AND ENJOY ,NICE HOTEL

Family

8/10

Excellent

06 Oct 2014

Benny

Would recommend

Close to Pudong Airport. About a 15 min cab ride to the Bund. Don't think there's a close MTR station. Just Cab.

Great staff and newly renovated hotel. Took care of my everyday day. If you don't mind the distance to main SH, stay here!

10/10

Exceptional

03 Oct 2014

sanjay 28

comfortable hotel and good rooms

i stayed in sept 2014 and enjoyed the great location, comfortable rooms and good breakfast.

8/10

Excellent

26 May 2014

Kevin

Nice place off the beaten path

Chose this location to be close enough to 'town' but away from the crowds.
Nice hotel and enough amenities and shopping nearby. Subway stations about 10 minutes away, and quick taxi ride to Maglev.

8/10

Excellent

10 Mar 2014

Alok Bharti

value for money

Nice hotel,clean rooms,comfortable bed, internet connectivity very good in room or lobby.

8/10

Excellent

08 Mar 2014

Alok Bharti

Value for money

Nice clean hotel with good room comfortable bed. Wash room is good n clean.

8/10

Excellent

07 Mar 2014

Verified traveler

Perfect place

Anyone coming for the fair in Pudong, Shanghai. This is the place with free WiFi and good breakfast. Rooms are clean and the staff are always ready to help.

8/10

Excellent

09 Sep 2013

Alok

7 nights at home

Great stay. Very friendly staff. Housekeeping was great.

10/10

Exceptional

23 Jun 2013

Jeff

Great for going to Expo Center

Great Hotel. Nice room, clean, close to Expo center.

6/10

Pleasant

22 May 2013

Vicky

close to pudong airport

This is the second time I stayed in this hotel. The first time is great. This time the hotel is very crowded and noisy.

8/10

Excellent

28 Mar 2013

Phil

30 mins from the airport

staff were very helpful

8/10

Excellent

04 Dec 2012

Vinayak

good location for exhbition and Mall visits

Comfortable Hotel and good location for Shanghai new exhibition centre approx 27- 30 RMB by Taxi. Shopping Mall after exhibition hours next to Hotel.Good area for morning or evening Walks

10/10

Exceptional

21 Apr 2012

Joe Walker

close to Shanghai Expo Centre

A very nice experience

6/10

Pleasant

18 Apr 2012

Liz

Holiday Inn Shanghai Jinxiu

When we went into the hotel the lobby was lovely, the staff were so polite almost too servile, when they delivered room service they then backed out of the room! Everything was clean and well maintained but the hotel guide was misleading.The hotel is about 15 minutes walk from the nearest metro and then several stops into town so we decided to eat at the Brazilian barbecue advertised as one of the hotel restaurants. When was asked where it was located in the hotel the first reaction from the concierge was a shrug of the shoulders. We approached a second member of staff who told us that although the barbecue exists they don't bother using it. This was extremely disappointing because by then it was too late to go back into town for food and there are no local shops or restaurants so we ended up in the Sports Bar where we could order burgers or hot dogs which were brought up on the room service trolley so we might as well have stayed in our rooms.

8/10

Excellent

18 Aug 2011

Shirish

Holiday Inn (Jinxiu)

Excellent newly constructed with a lot of facilities. As in most places in China we visited, the staff's difficulty with English is more than compensated by its eagerness and ability to help.

10/10

Exceptional

28 Apr 2011

Angie

Just what we needed

After a 14 hour flight from New York, all my friend and I wanted to do when we arrived in Shanghai (our stopover between New York and Hong Kong) was have a meal, a comfortable sleep and a hot shower. This hotel was close to several very good places to eat that we could choose from, but we were even more impressed with the staff who were all very courteous, helpful and professional, and spoke excellent English.

The room was very comfortable and we had a very pleasant overnight stay - we were just sorry we could not stay longer than one night as we would have liked to use the pool and fitness centre!

Would definitely return.

6/10

Pleasant

17 May 2026

Thiam Wee

冷氣不冷，晚上沒辦法睡覺。除此之外，沒有什麼問題，服務人員很友善。

Business

10/10

Exceptional

08 May 2026

Pang-Che

Front desk manager Sunny was really nice and friendly. Made our check-in experience super joyful

Business

6/10

Pleasant

24 Mar 2026

Gabriel Ernst

The Pool opened at 08:00 am / Not usable in the Morning for a business traveler / Gym also at 08:00am but not stated on the website. We booked a ClubRoom, you were not able to book breakfast for a Club Room, but it was not included? So in total a problem advantager. Kind regards Gabriel

Business

10/10

Exceptional

12 Jan 2026

Jie

很好👍！

Business Self

8/10

Excellent

30 Jun 2025

MASAYUKI

概ね満足でした。

10/10

Exceptional

21 May 2025

Heidi

Alt fungerte perfekt

Veldig rent. Vennlig personell og svært hjelpsomme.

Business

8/10

Excellent

10 Mar 2025

YUSUKE

上海クラウンプラザホテルに泊まりました。

日本語通じるスタッフは非常に少ないのですが、外国人は多いため、積極的に翻訳機とかで教えてくれます。タクシー頼んだり、トイレ詰まったら直してくれたり、普通のホテルでやってくれる事は大体やってくれます

Business

10/10

Exceptional

12 Oct 2024

Paulo Sergio

Great stay!

The hotel is great, very comfortable, spacious and clean suite, friendly staff. In my opinion, a big flaw is the gym's opening hours, which are very late! I chose the hotel because it had a good gym, I intentionally worked out early before my work commitments and couldn't. Other than that, the hotel is great.

Business

10/10

Exceptional

02 Dec 2022

Nader

Just excellent

Just excellent: nice location, nice room, guest oriented and nice staff, nice food…

Business

10/10

Exceptional

08 Aug 2020

hanjielq

good services, good location!

Business Self

10/10

Exceptional

20 Jul 2020

Verified traveler

设备硬件维护完好，前台和客服服务态度好👌！

10/10

Exceptional

17 Jul 2020

Verified traveler

性价比超高！很满意！服务热情，位置优越！

Business_and_leisure Self

8/10

Excellent

27 Jan 2020

Deoksu

서비스가 좋긴한데...

호텔이 도심과 떨어져있고 주변은 밤엔 인적이 드물어 약간 썰렁한 분위기입니다. 가족여행은 비추입니다.

Friends_and_family Family

10/10

Exceptional

28 Dec 2019

Verified traveler

スタッフは英語も話せる上に、とても親切で優しく接して頂きました。また、サービスも非常に良く大満足です。
上海の中心地へはタクシーで30分程度、空港までは45分程度でした。タクシーも安く、正規のタクシーを毎度呼んで頂き助かりました。
トイレの水が流れない時がありすぐに対応して頂きましたが、それだけが少し残念でした。
他は大満足です。

Leisure Partner

8/10

Excellent

13 Dec 2019

Shinji

スタッフが親切

部屋が寒かったです。それ以外は清潔でスタッフも親切で非常によかったです。

Business

4/10

Poor

11 Dec 2019

Verified traveler

방은 깔끔했으나, 방 온도조절장치가 고장났으며, 이를 수차례 고쳐달라고 요청했음에도 불구하고, 조치하겠다는 답변 이후에 실제 조치되지 않았습니다.

또한 키카드가 여러번 deactivate되어 키카드 교체를 요구하였으나, 같은 키카드를 re-activate하는 방법으로 조치하여 3일차에 새 카드로 교체 받았습니다.

Business

8/10

Excellent

05 Dec 2019

Verified traveler

reception stuff Alice and Karlar was nice.

Business Partner

10/10

Exceptional

24 Nov 2019

ZHIYONG

Edward so good

Business

10/10

Exceptional

17 Nov 2019

Cicechan

每次去上海工作，必要會入住這間酒店。十分方便，服務員態度服務十分好。特別是Andy zhang 先生，人很好又有責任感，也很專業。幫助我處理了很多問題和麻煩，讓我的旅程更方便順心。感謝。十分推薦這間酒店。

Business

10/10

Exceptional

10 Nov 2019

Verified traveler

大変良かったです。また次回も利用させていただきたいと思います。

Business Self

10/10

Exceptional

26 Oct 2019

Verified traveler

Très bon séjour

Business

6/10

Pleasant

26 Oct 2019

Pierre

very poor wifi and far from subway

Very poor wifi & far from subway. No ideal for business The room itself is confortable

Business

8/10

Excellent

08 Oct 2019

Verified traveler

與舊區相距不近

雖然與鐵路站相距不遠，但是如乘公交前往大部份舊區景點需時 40分鐘以上。
自助早餐質素普通。

Partner

10/10

Exceptional

02 Oct 2019

Alejandro

El hotel es excelente; el valor precio/servicio excelente. es más de lo que esperaba; las habitaciones con estancia y muy amplias; totalmente recomendable!!

Business Self

10/10

Exceptional

17 Aug 2019

TORU

★落ち着いてくつろげる

地下鉄の駅迄ば徒歩15分位。周辺には、レストランや庶民的な食堂、コンビニ等が点在して便利。ホテルは、閑静な場所にあり室内も新しく綺麗。朝食は広く落ち着いた場所でバラエティも豊富なので食べる価値あり。

Family

10/10

Exceptional

03 Jul 2019

CHEN-CHYI