Name: Four Points by Sheraton Shanghai Pudong
Address: 2111 South Pudong Road, Pudong District, Shanghai, 200127, CN

2/10

Poor

09 Jul 2026

Wesley

The hotel is very old and dated and had big cockroaches in the reception. It is unlike an international four points Sheraton Hotel globally and I was very disappointed and I would not personally stay there ever again.

Business

8/10

Excellent

02 May 2026

Han Song

Location is fine with easy access to a MRT station. Breakfast is great with reasonable varieties of food. Room is clean and big.

Partner

10/10

Exceptional

15 Mar 2026

Collins

Good

10/10

Exceptional

27 Nov 2025

Dan

Large room, nice staff

8/10

Excellent

20 Nov 2025

Nestor

The staff was great. Friendly and helpfull. The room was good . Cleaned everyday even change the sheets upen request. The Breakfast was awesome lots of choices.
The onlys reason i did not give a five star was the A/C. While i understand Shanghai was goingnin to winter the room was really hot even when the heater was turned off. Whe brought up the issue to the front desk their fix was to give us a fan. This is a Marriott hotel thats insane.

Friends_and_family Family

4/10

Poor

17 Nov 2025

KM

Breakfast was good, plenty of options for local or western dishes. Was quite expensive.

Business Partner

6/10

Pleasant

08 Nov 2025

YUNRU

An aged hotel, the 1st room I got has a smell like some sort of smoke. The air filter has dust and not well maintained, But the hotel moved me to a second room with acceptable room. The breakfast is so so in Asia. Maybe it is close to the Shanghai city center, it is expensive, but quality is not there.

Business Self

10/10

Exceptional

10 Sep 2025

Jason

Overall is greatly improved. I have statyed in this hotel for four times. Great innovation made, nice breakfast, and convenience in the area and steps away from subway.

Self

2/10

Poor

26 Aug 2025

arlene

room smelled of smoke

Friends_and_family Family

8/10

Excellent

13 Jan 2025

Karen

I like the hotel but there was no food , no open restaurants at night. It was very inconvenient

Business Self

10/10

Exceptional

05 Dec 2024

Jianguo

Close to subway station. Very convenient

Business_and_leisure Self

10/10

Exceptional

24 Nov 2024

Robson

Business trip 18th Nov

Usual and my prefer hotel in Shanghai unless no room available.

Business

8/10

Excellent

27 Aug 2024

Robson

Aircon need to improve, not cold enough for me even fully switch to 0 degree.

Business

8/10

Excellent

27 Aug 2024

Robson

Front desk staff, Ki Ki Han, was very helpful. She help me to check out with ease and assist to get a taxi for me to airport. Thanks Ki Ki.

Business

10/10

Exceptional

10 Jul 2024

JUNFENG

Good hotel…a little old… good service… convenient location.

Leisure Family

10/10

Exceptional

28 May 2024

Robson

China business trip 6 - 11 May

On Business trip

Business

8/10

Excellent

29 Apr 2024

Kevin

The sidewalk was torn up replacing water pipes near both entrances and the extremely rude moped drivers think they have right-of-way on the sidewalks over pedestrians. The property interior was very nice but many of the facilities (bar, lounge bar, etc.) were closed for renovation. Rooms and service were very good to excellent.

Leisure

10/10

Exceptional

01 Apr 2024

SHANG

Good trip

Everything good except that the mattress is tok soft

Business

10/10

Exceptional

27 Mar 2024

Yun

Everything is great!

Leisure Self

10/10

Exceptional

12 Nov 2023

Hai Fen

The hotel is very clean. Eating outside is ver convenient.

Leisure Family

10/10

Exceptional

04 Nov 2023

Hai Fen

Staff are very nice. The bedding is very comfortable.

Leisure Family

8/10

Excellent

31 Jan 2020

Verified traveler

Room too small. Building exterior part, quiet old.

Leisure Family

8/10

Excellent

24 Dec 2019

Jason

The hotel was clean and service was good. But they showed me 3 non-smoking rooms and all of them had smell of smoking. I had to open window and turn off air-conditioning as I suspect the smell came from the air-conditioning tunnel. They need to clean the carpets to remove the smell..

Business

8/10

Excellent

13 Sep 2019

F.H.Nassab

It was good to have access on metro or taxi. For me I was wonder in this hotel at reception nobody speaking average English. Shanghai is international bay.internet was slow.

Leisure Family

6/10

Pleasant

16 May 2019

Teresa

Adequate

The rooms are fine. However, The fitness center does not have much equipment in it. There are no hand weights at all. The breakfast was a huge Buffett, but I had trouble getting the attention of the staff to get coffee.

10/10

Exceptional

12 Jan 2019

Robson

Business trip to Shanghai

Good location, walking distance to MRT station and malls. About 30 mins walk to Jin Mao Tower as well.

8/10

Excellent

05 Nov 2018

Tim

Good location

Satisfactory

8/10

Excellent

16 Sep 2018

Kamran

Was a good stay

8/10

Excellent

10 Sep 2018

elyseelim

Good location

Reason for not recommending because for the same price paid, you can have better option with better maintained facilities. But if you need to travel in and out frequently, then this is really a good option - 2 minute walking distance to the metro station and taxis available easily too. Food choices plenty within 5 minute walk from 3 sides of the hotel.

6/10

Pleasant

29 Aug 2018

Michael

Was ok

Hotel is just ok. I’ve stayed at worse and stayed a lot better. For the price we couldn’t complain too much. Bar prices are way over the top. Only one English speaking team member. The area is not great as the subway is not walking distance. Be prepared to catch taxis.

6/10

Pleasant

20 Aug 2018

Verified traveler

Ok

As every other comment, hotel is on the old side. Breakfast was ok. Location was good for our needs.
Staff is typical. Happy hour is free!!! for platinum members, unfortunatly that is specified only after you order. Top floor restaurant was super busy, had to reserve. Didnt try it but smelled good. Sports bar was empty with blasting air con.

Partner

8/10

Excellent

16 Aug 2018

Aseem

Excellent location for people going for Exhibition at New Shanghai Expo Center,

8/10

Excellent

14 Jun 2018

Patricia

Very good for its price

Overall hotel presentation and service all fits well to my level of comfort.

6/10

Pleasant

23 May 2018

Robert

Shanghai Nights

Staff are friendly have limited English checkin was easy a major refurbishment needed in rooms

10/10

Exceptional

10 May 2018

Wang

酒店服务人员很友好。位置的交通也很方便。

Partner

10/10

Exceptional

07 May 2018

Verified traveler

Good Location

The room are clean and lots of choice for breakfast.
The staff were friendly & helpful.
The metro entrance just in front of hotel. (3 minutes walking distance)
Family Mart, foot massage & McDonald place across the street.

10/10

Exceptional

21 Nov 2017

binoy

Happy stay, no complaints

As per international std, rooms should be new n mainted. Though spacious, but everything has been wared off. I’m talking about suite room.

6/10

Pleasant

19 Nov 2017

Colin

Mixed.

Restaurant / bar area was not to the level I would expect for a Sheraton hotel. However the staff were polite and informative. Useful being near a tube station.

10/10

Exceptional

10 Nov 2017

Palanisamy S

Mr.Jordan the manager took care of me well

great stay

2/10

Poor

26 Oct 2017

Nilar

very unhappy and unsatisfied stay

the most horrible 5 stars hotel we have stayed and it doesn't deserve 5 stars....3 stars is more like it. Taxi drivers always confused with 2 hotels that has exactly the same name and near each other. the bedsheets feels rough and unclean, very unprofessional staffs claiming client's fault ( instead of apologising) when bathroom hanger fall on client's feet.

6/10

Pleasant

24 Oct 2017

Kim

a little out dated..

This Hotel is little outdated, but then again, it is a only four star Hotel.
I was a little disappointed thought it should be better. The new Sheraton hotel is actually next door with the same name.

6/10

Pleasant

19 Oct 2017

Ying Kit

Good location and service

The location is good, just 5 minutes walk to metro station. Overall the hotel is good in terms of service and comfort. Wifi is fast and lots of choice for breakfast. The only bad thing was that the toilet had bad smell.

6/10

Pleasant

23 Sep 2017

Verified traveler

Rather old

check in counter staff are slow and english communication ability was not satisfactory even though it is an international chain. Wall of hotel rooms are thin and you can hear next door clearly. In general a rather old hotel.

6/10

Pleasant

31 Jul 2017

Chi

A meh (3 points) by Sheraton

The location of the hotel is good but the hotel staffs are rather useless, I had requested twice for calling the taxi and the second time they have ended up calling an Uber which is quite pricy in my opinion. The room is clean but dated, a lot of the amenities are from the 90s it seems. Paid too much for the name of Sheraton!!

10/10

Exceptional

25 Jul 2017

Antonio

Good Hotel and Staff but Internet not working well.

10/10

Exceptional

23 May 2017

Verified traveler

Been staying here for over 10 years whenever I'm in town for business. Great location, but so difficult to get a taxi, but that's Shanghai and not the hotel's fault. Metro station is just a short walk away if you don't mind public transportation. Great foot massage place across the street and there's a mall a block away that has a food court downstairs along with Bread Talk and Starbuck at the entrance so it's convenient to grab a bite.

6/10

Pleasant

05 Apr 2017

Verified traveler

Location good, hotel needs updating

The hotel is in a good location, but is showing signs of age (or poor remodeling the last time around). They are supposed to have 4 restaurants on-site - only two were open.

8/10

Excellent

06 Nov 2016

Katrena

Clean, quiet hotel

Hotel staff spoke minimal English but were moderately helpful.

10/10

Exceptional

31 Aug 2016

Steve

What more could you ask for??

Great facility. Breakfast buffet was amazing - bountiful selection, well presented and nicely prepared. Efficient check-in by friendly staff. Good wifi. Room entirely adequate for the price. Metro very close (2 minute walk) to hotel.

10/10

Exceptional

12 Apr 2016

Igor

Meet my expectations

this hotel met all my expectations!! or even more. very good location -where ever you need to ride ,it takes 10-15 min.
beatiful lobbywith the bar ,clean &comfortable room,soft and fresh bed sheets
friendly staff,breakfast buffet is goood..,plus several restaurants it's almost 5 star hotel ! but price is much lower

8/10

Excellent

18 Sep 2015

Verified traveler

Great location- next to the subway and a mall. Tons of food choices. Just a bit far from the buzz area

Family

8/10

Excellent

12 Jul 2015

Charlotte

Quiet heaven in busy Shanghai

I stayed here 3 days the hotel staff is extremely helpful. The area is not too busy and Subway station Tangqiao is very close (exit 3). Next time Shanghai I will choose this hotel again.
Breakfast is overpriced Rmb 170 as Well as high speed internet Rmb 90 but there is a shopping mall next to the hotel where They have an excellent bakery and internet in the lobby is free.

8/10

Excellent

09 Jul 2015

Huei

Great location (near Pudong airport), firm bed

Did not explore much.
Checked in late around 9pm and checked out 5.30am following day.

8/10

Excellent

11 Jun 2014

Springers are us

Shanghai in and out

Clean economical 4 star hotel not centrally located in a tourist area -- but only steps away from Shamghai's vast and efficient metro system making it a snap to get virtually anywhere. I've stayed here before, so plenty good enough for me to come back. One small snafu at check-in, they somehow didn't have my reservation (which alway makes one wonder what went wrong. But I had a copy in my coomputer and upon showing it, they quicklyl provided the room accommodation including a small upgrade for the trouble. Sort of helped that I was Starwood Gold also. In the end was able to take the subway & trains from this hotel to and from Pudong airport as well as to Wuxi -- more comfortable than those long journeys would be in a smelly hot Shahghai taxi.

10/10

Exceptional

30 May 2014

Gary H

Hotel is convenient to several interesting sights. Hotel Chinese restaurant was very good.

8/10

Excellent

08 Dec 2013

ray

Facilities: Nice ; Value: Affordable; Service: Courteous; Cleanliness: Faultless;

8/10

Excellent

21 Oct 2013

Johnnymac

Well run hotel.

Everything went well here, no issues, and a good staff experience.
Nice restaurants and bars, relaxed atmosphere for a Four Points, normally more fussy which I don't like.

Partner

6/10

Pleasant

25 Sep 2013

Kai

Great location, good service, rooms need updating

The location of this hotel is great. There are three hotels in this corner including Sheraton Pudong, so there are many business nearby supporting hotel guests.

Service was good and as expected for a Four Points in China.

The guest rooms need serious updating. Outdated styling aside, the carpet in the room I stayed in was mottled with stains. Please at least replace the carpets, Four Points management!

The gym was adequate - a few machines and some free weights.

In would stay here again based on location, but only if I could not get a room at the Sheraton next door, which I was unable to this trip.

8/10

Excellent

31 Aug 2013

Christina M

Pretty good value for the money

Only issue I had with this hotel is that the internet was not free. Internet was free in every other hotel during my trip to China.

4/10

Poor

23 Aug 2013

Verified traveler

Non smokers don't go!

You would smell cigarette when entering the hotel lobby.

8/10

Excellent

13 May 2013

Massimo Dente

Great comfortable hotel in Shanghai

Very comfortable stay....you wont be missing anything from home.

8/10

Excellent

10 Apr 2013

selina

conveniently located

pleasant & easy to commute. Good Value.

6/10

Pleasant

07 Mar 2013

Mike

Just sufficient

Was misdirected to the Sheraton You You hotel, then had to be directed to the Four Points next store. The hotel is not all that old but typical for China hotels is already showing its age. Room rate was okay.

10/10

Exceptional

04 Feb 2013

Cp

Easy access

Great place to stay.. It is right by the subway system so it was easy to access anything you need

8/10

Excellent

06 Dec 2012

Nancy

Good hotel, adequate

The hotel is not swanky, but it is perfectly fine if you're just staying a day or so. And the bus service to the Ningbo Sheraton was a convenient perk.

8/10

Excellent

29 Jun 2012

Sergio

Business trip in Shanghai

This hotel is well located, close to good mall. The hotel's general condition is very good, it is good place to stay when you go to Shanghai for businesses.

8/10

Excellent

29 May 2012

Verified traveler

Fair , if u want to be closer to new international expo or the world expo but if u want to be within walk in distance to/ near all attraction . This is not the best location

8/10

Excellent

28 May 2012

jasbir dhody

Value for money stay at 4 pont Sheraton

Decent size room for 2 Adults , spotless bathrooom , very appropriate furniture ,
Some minor irritants- the AC cooling in the room seemed to get lower during the night . needed to go next door to the Sheraton for a swim.

6/10

Pleasant

08 Apr 2012

Brigitte

April 2012

Th hotel was very well located and clean but the service was questionable. Few people could speak english, the 29th floor restaurant was absolutely awefull
(food and service) I was expecting a lot better being in Shanghai . I had stayed at the Four Point Quindao airport the night before and was very very satisfied with everything, hotel, service, food this was a great place. The one in Shanghai unfortunately unless they improve on quality/service I will not return

6/10

Pleasant

25 Feb 2012

Verified traveler

Better values in Shanghai for business travellers

Stayed for 2 nights during business in Shanghai. Hotel is a bit run-down compared with other 4 points I have stayed at. The price was okay but right next door is a Sheraton that had almost the same rate and would have been better.

Main dissapointments:
- carpet in room was very worn
- general condition around elevators and lobby were subpar
- the workout room had some equipment not operating
- very busy breakfast area around 8am

10/10

Exceptional

01 Jan 2012

Verified traveler

Four Points Sheraton in Shanghai Pudong

The overall experience was awesome. The breakfast was awesome too except to be charged. Always like to stay at Four Points Sheraton. Definately will be back to stay.

The only issue to mention was the second morning breakfast hashbrowns tasted like yesterday's reheated leftovers.

4/10

Poor

20 Nov 2011

Verified traveler

Shanghai Hotel

Very satisfied with the service and hotel ammenities. Location and surronding neighborhood is not in downtown, but the metro is 100m away, and 10minutes later you are there.

8/10

Excellent

08 Nov 2011

Frederick

Four Points Sheraton in Pudong

Location is good as it is near to Tangqiao MRT station.

6/10

Pleasant

01 Sep 2010

Govind

Need more customer focused approach

The lobby was very noisy and chaotic when I checked-in. The staff seems inexperienced handling big groups due to Expo. For non expo guests trying to check in there is no quick check in. I had to wait long time before all expo check in was completed. The hotel staff have problem with understanding English. I had the same issue when I stayed them back in March. For simple instruction about my dietary needs they had to transfer the call 4 times and finally hung up! Breakfast is expensive. I only found out after entering the breakfast room that the breakfast was not covered in my hotel charge! The reservation had no idea if my charge was included. During check-in the staff mentioned that I was upgraded to a new room and the High speed internet is free. However during the check out another staff wanted to charge for the internet use. I have stayed in Fourpoints in Taipei and Shenzhen. I will say it is day and night experience. I certainly see Fourpoints in Taipei is more organized and customer friendly than the Pudong Fourpoints. I hope the Pudong Fourpoints improve the customer experience.

8/10

Excellent

27 Feb 2010

Anonymous

Nice hotel- great location

Everything was superb during my stay on business with exception of the conceierge and check out. There was not enough staff to handle the amount of people. Although many staff members were standing around, nothing was happening and people were complaining. My vote would be to have less security members of staff and more who actually do something. I almost missed my plane as a result. One of the managers helped me bring my bags out to get a taxi after waiting 30 mintues to check out.

8/10

Excellent

12 Feb 2010

Labbe

Good location, close to subway.

Good location, close to subway. Good price. Only breakfast and internet expensive

4/10

Poor

25 Nov 2009

Mustafa

Be aware of the surrounding neighborhood

Our 7 night stay at this hotel was not too bad. Unfortunately about 80 mt from the hotel there is a place called Rosewood which is basically a tourist trap. People from Rosewood just hang out around the entrance of the hotel trying to collect customers for their scam. The ridiculous thing is that the hotel security basically knows what is going on but pretends that nothing is happening.

I have told the problem and the disturbance of the situation to the hotel management. They seemed to not care as they have not got back to me about the solution not to mention that they already know.

My humble opinion is that It is a shame and embarrassment for the name SHERATON.

Anyway, next time we will definitely not choose this hotel for our stay. I'll definitely recommend the east Nanjing area for travelers for their lodging preference.

10/10

Exceptional

13 Apr 2026

Kosuke

立地、品質、スタッフ共に満足です
ただし、以下の点に注意が必要です
施設内にコインランドリーはありません
バスタブのある部屋と無い部屋があるので、必要な場合は事前に連絡する必要があります

Family_with_children

10/10

Exceptional

22 Feb 2026

MCP

clean and cozy

Business

6/10

Pleasant

20 Jan 2026

Gabriel Correa

Buen hotel pero es antiguo y requiere remodelacion

Business

10/10

Exceptional

07 Dec 2025

JONGPIL

주변 몰 이용

Business

10/10

Exceptional

02 Dec 2025

Lola

Parfait

Friends_and_family Friends

8/10

Excellent

23 Sep 2025

mitsutaka

建物自体は少し古くなってきていますが、キレイに清掃されていて居心地は悪く無いです。使用していませんがホテルのすぐそばに地下鉄の駅もあり便利だろうと思います。ショッピングモールが近くにあるので、歩いて食事に行くことも可能です

Business Self

6/10

Pleasant

24 Jul 2025

RYUSUKE

普通のビジネスホテル。

Leisure Self

10/10

Exceptional

22 Jul 2025

Christoph

Dieses Hotel macht einen luxuriösen Eindruck. Die Zimmer sind schön groß, sauber, und der Ausblick auf die Stadt ist toll (jedenfalls wenn man in einem höheren Stockwerk untergebracht ist). Das Frühstücksbuffet ist sehr umfangreich und gut. Es gibt in einem zweiten, direkt angrenzenden Sheraton-Hotel auch ein Restaurant, in dem man (gegen überschaubare Zusatzkosten) Abendessen kann. Zweimal pro Woche gibt es dort auch ein Buffet.

In diesem Hotel selbst gibt es zwar auch ein Restaurant, das aber auch während der angeschrieben Öffnungszeiten geschlossen war. Dasselbe gilt für die Bar: offenbar gibt es keine Möglichkeit mehr was zu Trinken. Zwar gibt es eine Bar, diese war aber während unserem Aufenthalt nie besetzt (laut Rezeption gibt es auch gar keine mehr - vielleicht ein Relikt aus früheren Zeiten).

Leisure Family

10/10

Exceptional

17 Jul 2025

Xu

good hotel，good location,good price

Leisure Self

8/10

Excellent

28 Jun 2025

Sachiko

朝食のビュッフェも日替わりで楽しめ、快適な時間をすごせました。搪桥駅に極近なのも助かりました。

8/10

Excellent

28 Apr 2025

Billy

Gym room 開24唔錯

2/10

Poor

23 Jan 2025

MING

舊沒關係但完全不保養

房間都是煙味連浴巾都是煙味不會再住

Business

6/10

Pleasant

25 Dec 2024

TAKU

ザシェラトン

シェラトンらしいホテルでした

10/10

Exceptional

03 Dec 2024

Siwon

깨끗하고 편리함

정갈하고 청결한 객실환경 ! 가까운 지하철역 등 이 장점임

Self

8/10

Excellent

23 Aug 2024

KEITA

ジムなどの設備は古いがサービスも悪くないし部屋も普通だと思う。冷蔵庫だけもう少し冷えてくれると助かります、買ってきた時より冷蔵庫の方がぬるくなるので……。

Business

10/10

Exceptional

13 May 2024

ANTONIO

Satisfecho

La limpieza muy buenas, el bufette del desayuno, excelente y la atención en general muy buena.

Business

8/10

Excellent

08 May 2024

Huang

Hotel is old, but clean and staffs are nice and helpful

6/10

Pleasant

16 Apr 2024

Kyungjin

좀 오래된 호텔입니다 옆에 붙어있는 힐튼이 더 나을것 같으나 잘 모르겠네요. 아침 조식도 그닥 좋지는 않네요. 그냥 중간급 되는 호텔입니다 가지고 있는 브랜드 이름에 비해서는 좀 떨어집니다

Business

8/10

Excellent

08 Mar 2024

Domenic

I enjoyed the stay. Cleaning service was superb. The metro station is right next to the hotel and the lobby is big and clean.

However, the equipment (TV) is pretty old. Sadly I requested a Taxi Transfer to Hongqiao Airport but it took quite long to aquire a Taxi. Hence I missed my flight.

Leisure Self

8/10

Excellent

25 Jan 2024

Norihisa

none

Business

10/10

Exceptional

13 Dec 2023

MACHI

객실내가 많이 건조한것빼고는 편안햇습니다.
청결하고 출장용으로는 괜찮습니다.