Name: Intercontinental Hotels Shanghai Expo
Address: No.1188, Xueye Road, Shanghai, CN

10/10

Exceptional

01 Jun 2026

Chetan

EXCELLENT HOTEL. CONVENIENT. NICE BREAKFAST SPREAD.

Business

10/10

Exceptional

25 Oct 2025

David Kwatia

clean room

8/10

Excellent

09 Oct 2025

Yee Lih

Great stay

Wonderful service and clean room.

Business

8/10

Excellent

11 Aug 2024

David

The only drawback was the painfully slow WiFi.

10/10

Exceptional

30 Jun 2024

Verified traveler

Short business trip

The service provided by the staff is really superb. The hotel lobby is very spacious and check-in/check-out was smooth. The room is very clean and comfortable. Gym was huge too. Really enjoyed the stay here.

Business

10/10

Exceptional

18 Jun 2024

Matt

We had a corner suite - and was quite possibly the nicest room we have ever stayed in. Views of the river were amazing! Breakfast was fantastic, and a really cool bar in the garden!

10/10

Exceptional

29 May 2024

oscar

Clean and good breakfast choices

6/10

Pleasant

22 Sep 2022

Verified traveler

Mixed feelings

Four stars would be more accurate for this hotel. Despite several disappointments, however, it's still a good value.

The hotel did't seem at all crowded. Yet I was given a room facing a nearby construction site making moderate-level constant pounding noises. I asked for a room change and was given a room on the other side of the hotel, which I believe was an upgrade because it had a great view of the river. It took too long for the room change to be made, and I'm surprised that the upgrade wasn't automatic when the hotel wasn't fully booked and there was construction noise that made working difficult and generally would significantly decrease the quality of a stay. I needed a plug converter and more water in the room. I received both but it was another long weight. This made the check-in process take an hour.

A few things in the room like chairs and tables showed damage and wear, but the room was clean. I was looking forward to swimming, and it took two tries for me to have a good experience at the pool. The first time I went in the late afternoon, and found I needed a cap to swim. Still, I walked around and found the shower area unclean and swimming classes going on, and they were loud. I decided to come back later. I returned at 9 pm with my cap and had a better experience. There were still lessons being given but few enough people that I enjoyed the pool.

Positives - the river view was excellent and I slept well. I also had a good massage.

Friends_and_family Friends

10/10

Exceptional

08 Dec 2019

choon Seng

Wonderful stay!

It was very pleasant, service was good and breakfast was outstanding. Thanks! very comfortable stay, will come back again.

Business

4/10

Poor

02 Nov 2019

KelvinC

Poor WiFi Connectivity and very low or
No Aircon flow .
Booked the hotel room with breakfast but was asked to pay for breakfast during check in.
After much hassle of finding my booking and showing it to them , and they take time to verify with their accounts department , then they decide to include breakfast for me. All the while, they were so insistent that my booking was without breakfast.

In the end, they promised a fruit basket to my room but was never delivered.

On my last day , I went down to reception to ask about the fruit basket.
This time, they reluctantly sent the fruit basket which is essentially 1 apple , 1 orange and 1 apple in a row
, on a rickety old wooden tray. This doesn’t look like the standard of a fruit basket from a 5 Stars Intercontinental Hotel! I have photos of this and will share with you all.

Business Self

10/10

Exceptional

20 May 2019

Verified traveler

Club rooms are great

Club lounge staff was great especially Ramon

10/10

Exceptional

09 Dec 2018

Mike

Excellent experience

Very nice people

10/10

Exceptional

26 Nov 2018

Frank

Fantastic! Convenient location for my office.

8/10

Excellent

18 Oct 2018

Linh

Ok stay

It was fine. We got a confusing with the location of the hotel at first. Hotel staffs dont speak good english though

6/10

Pleasant

20 Sep 2018

Verified traveler

the concierge staff's service & manner have to be improved

6/10

Pleasant

20 Sep 2018

Verified traveler

The overall experience at this stay is great. But recommend that the concierge services has to be improved. I tried to pass an envelope to my colleague staying at another room. The staff just put the envelope into the drawer, without mark onto record nor require to sign for receipt. This reflects that the security of any items handled via the concierge is in risk.

8/10

Excellent

20 Aug 2018

Christopher

Great Hotel. Poor Location.

The hotel itself was great. All of my interactions with the hotel staff were great. My room was clean and had a great view of the river. My room had breakfast included and it was a good thing. There is NOTHING in the area.You are at least a 15 minute walk from the closest metro station. Apart from the two restaurants in the hotel, there were no other food places nearby. Its probably a 15 minute walk to the closest outside dining as well.

8/10

Excellent

17 Jun 2018

Verified traveler

Good view

River view is very nice. But not easy to go around the city (not close to subway), no shopping malls.

8/10

Excellent

27 Sep 2017

Woei Lian

不是热闹区，附近没有小吃或超市

Family

10/10

Exceptional

18 Sep 2017

Jenny

Modern hotel with great views

Once I walked in, it was a wow for the beautiful lobby and nice decoration at Shanghai Expo, Pudong. The room is spacy and liked the mattresses. There's a big living area, and extra bathroom. Very impressed by the hotel facilities and the friendly staff.

8/10

Excellent

27 Feb 2017

Juan

Lovely location , view of the river

Stayed 4 nights, despite the fact that something went wrong I have to say I really did enjoyed my staying, many thanks to Sunny Bai - Loyalty Manager, that went out of her way to solve the mishap!

10/10

Exceptional

20 Oct 2016

marian b

Thank you InterContinental Shanghai!

The entire staff were awesome and always courteous and helpful. Through the ordeal of the theft/loss if my US passport, the hotel staff assisted me in every way in making the passport/visa replacement ordeal less stressful. Thanks especially to Sam for his invaluable support and to John for his assistance at the police station. Beaugiful hotel and staff!

10/10

Exceptional

29 Sep 2016

Verified traveler

Nice Hotel

very clean, luxury, big room. Wonderful staff. Excellent breakfast. A little bit for from city center but easy to find taxi.

2/10

Poor

18 May 2016

JOSEPH

Rude Service

The hotel botched my itinerary and they didn't extend my stay.the food was mediocre at best- the staff, even when checking in when my reservation was safe was very rude

10/10

Exceptional

25 Apr 2016

Ben

One of the Nicest Hotels in China

This is the nicest Intercontinental I have ever stayed at in over ten countries. The facilities are in excellent condition and the staff is friendly and courteous.

10/10

Exceptional

09 Feb 2016

is

Great hotel!!!!!..........................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................

10/10

Exceptional

30 Oct 2015

Julie

Nice hotel

It's 20 minutes away from the city but it was a great place to stay.

10/10

Exceptional

09 Oct 2015

Pearl

Lovely hotel

I enjoyed my stay as the room was very comfortable and had a great view of the river and Nanpu Bridge. The neighborhood is quiet but not difficult to get a taxi. It's within walking distance to the Mercedes-Benz Arena for which I attended a concert and the walk along the river was pleasant and easy.

10/10

Exceptional

25 Sep 2015

Shahar

Very western style hotel

A very nice business hotel close to the heart of Shanghai, but not walking distance to/from any major attraction. You'll need a taxi to go anywhere and back.
Rooms are big. Equipped with everything you need: Large and comfy bed. Bathtub and shower. Complimentary water bottles. Free WiFi service with high-speed service (yet subject to typical China content filtering policies). Nice gym. Valet laundry. ATM machine. Check-in/out quick and staff speaks good english. Bell-boy will instruct taxi driver where to take you and will give you a card with hotel address for the return trip.
On-site restaurant with an eclectic menu serves three meals a day either buffet or a-la-carte. A nice bar in the hotel's garden offering a reasonable variety of international and local drinks.
Distances (depending on traffic): Pudong airport: 40 minutes without traffic. During rush-hour it is recommended to use the MAGLEV train. Station is about 20-25 minutes from hotel and the train ride is 5-7 minutes end to end.
Shanghai TV tower/IFC mall - about 10-15 minutes drive or an hour walk.
The Bund: 15 minutes ride across the bridge to other side of the river.
Shanghai Expo: 5 minutes ride or 20 minutes walk.

6/10

Pleasant

07 Sep 2015

Peter

Meals need improvement.

The hotel is situated on the Pudong Side of the river NOT the Shanghai side as shown on Wotif web site. Facilities are clean and the view from the room was stunning (even if not of where it was shown). The hotel is a $20 Rmb taxi ride to the expo centre.

Meals were the only down side. We took a deluxe dinning package that was terrible breakfast was pathetic and uneditable on this package, we walked out and went to the main dinning area where the food was editable. A lot of the food looked like it was left over from the past, dried out and unappetising, the fruit was good. The evening meal was just a matter of finding bits and pieces that made up a meal. I only ate there once that was enough. There are some good restaurants near the exhibition centre. The wait staff were trying hard.

10/10

Exceptional

24 Aug 2015

Kim

Great hotel but the wait staff are too eager to clear your table.

10/10

Exceptional

16 Aug 2015

Aseem

Language proficiency

This was my 2nd time stay in past one year. Communications in English is getting poor . If this aspect is taken care of it will be best hotel in Shanghai.

8/10

Excellent

04 Aug 2015

KIM M.

stay good

It was comfortable lodging.
Want to visit again next

8/10

Excellent

23 Jul 2015

edward

Extreemly high quality hotel

Stayed for just one night, regretted that I couldn't stay longer to enjoy the hotel.

Very nice hotel, clean, large, modern rooms. Very good food in the hotel restaurants. Only reason for a 4 overall rating is that the meal prices were a bit high.

8/10

Excellent

22 Jul 2015

Verified traveler

Good hotel, but too far from everywhere

A bit far away from down town. Hotel itself overall is good but too hard to get taxi going back to hotel.

Partner

10/10

Exceptional

13 Jun 2015

Aaron

Home away from home in Shanghai

Great hotel located in a quiet area of Shanghai and fairly central. Breakfast buffet is worth the stay alone. Staff is friendly and able to communicate in english. Amenities are terrific, especially the health club (complimentary) and Liquor Factory (late night lounge). Highly recommend. I've stayed here 8 times over the past 2 years.

10/10

Exceptional

05 May 2015

Donnelle

Great option.

Really lovely Shanghai hotel. Very well run and great option.

6/10

Pleasant

13 Apr 2015

MISTA P

pudong shanghai expo

intercontintal is a great hotel chain but this one is run by their B team. not the same standards that you would find across the river in Puxi or even over in Lujiazui. This hotel was built for the shanghai expo and thats about all it was good for in terms of location, Now that the expo is long gone this hotel is out in the middle of no where. It's not close to anything of interest.

10/10

Exceptional

13 Dec 2014

Verified traveler

Great Hotel for events & meetings

Great Hotel for events, meetings, seminars etc. Not good if you have to go for meetings around town. Had to wait 30 minutes for a taxi during peak hours. Fortunately the hotel makes you aware of the long waiting time for transportation beforehand.

10/10

Exceptional

23 May 2014

John

It doesn't get any better than this

My wife and I spent a memorable and extremely pleasant 5 nights here. Although an extremely onerous international conference started while we there and despite the Customs-like security at the entry, restricted access to lifts and more, this hotel exceeded all expectations.

Located right beside the river, with Shanghai City as a backdrop, we had access to delightful river walks and a feeling of open space which is not easy to get in this huge city. The building is also exceptionally well designed , maintained and functional.

Mother's Day Lunch was a special affair in the Western/Chinese/Japanese buffet. The range was virtually unlimited, so of course the cost was substantial, but isn't that better than making do with second-best when time is limited?

The Club Lounge was a home away from home, an oasis of relaxation. Consider a room upgrade to Club status if available - it is worth it, whether your travel is for business or leisure.

In short, the best hotel I have stayed in, anywhere, with top flight staff and cuisine.

We are retirees, using our own money from our own pockets. No company cards, no tax offsets. When on holiday we place extra value on comfort and quality, which we certainly received in Shanghai.

10/10

Exceptional

09 Apr 2014

J Tan

Excellent service and good food.

Everything works out fine in this hotel. Very convenient location for Shanghai Expo. Great value for money. Will return.

10/10

Exceptional

22 Nov 2013

Verified traveler

Fab

Great

8/10

Excellent

21 Nov 2013

George

Excellent hotel for business at Shanghai Expo

Good hotel. Only issue is that it is out of the way from interesting touristy places. If you have business at the Expo, this is the place. However, it's a half hour drive to the Bund and nothing to do in the neighborhood.

6/10

Pleasant

21 Nov 2013

Verified traveler

Convenient for expo, service can be more efficient

Great location if you have work around the Expo area but for anything else, you'll need to travel a bit. Service could be a little better in terms of efficiency to address queries, check out etc

10/10

Exceptional

26 Oct 2013

Verified traveler

7 days in shanghai

Overall very good. Most of the places next to the hotel are shut down - empty buildings.... The hotel itself is pretty far away from everything.

10/10

Exceptional

12 Aug 2013

Graham

Good hotel but make sure you know the location

It's a very nice hotel as you would expect from this Brand - rooms are spacious and comfortable, general areas are nicely set-out and the gym is excellent with a great view. Breakfast buffet is impressive, eating a la carte at lunchtime is disappointing and the lobby lounge charges extortionate prices for a coffee. It costs less to take a taxi to central Shanghai. The location of the hotel is one to which taxi drivers are reluctant to go because it is rather remote and there is little chance of them picking up a return fare. It is located next to the site for the World Expo in 2010, and there is little else in the locality to attract any tourists since most of the site has since been dismantled.

10/10

Exceptional

26 May 2013

Rickyht

Good Experience

It is a good and warm hotel in Shanghai PuDong, will come again!

10/10

Exceptional

17 Dec 2012

Verified traveler

Business trip

This is a modern hotel with comfortable rooms and great views over the river. Unlike other hotels in the centre this hotel is quiet and you can sleep at night. The restaurant is overpriced but there are many other to choose from locally.

6/10

Pleasant

08 Sep 2012

Kemal

Location

Services are good but location is far from every place
Suitable just for expo

2/10

Poor

07 Mar 2012

george

bad location

located in a very remote area in Pudong new district. Have problems going back to hotel everyday. Taxi drivers doesnt know the place well. So many of them reluctant to take us.
The hotel do not have lights at the entrance at night and no lighted signage to tell you that it is inter continental hotel.
struggled to get back during my stay there. Surrounding of the hotels looks more like an industrial area.

10/10

Exceptional

14 Nov 2011

Chemistry

Excellent

Really was very good, but the price for Breakfast is really expensive.

Best regards

Mr. Moctezuma

10/10

Exceptional

30 Aug 2011

Alejandro

Great Experience in Shanghai

The personal attention of the staff is unbelievable. The specialty resturants are of top quality, I recommend the chinese restaurant, the italian restaurant and also the breakfast buffet.

8/10

Excellent

02 Apr 2026

CHAOTSAI

3月底入住，房間只有暖氣，無冷氣，還要我自己開窗戶，讓房間通風

6/10

Pleasant

31 Mar 2026

Mei Chuan

一般般，有點舊

6/10

Pleasant

17 Mar 2026

Mei Chuan

客房比較舊

Friends_and_family Family

10/10

Exceptional

09 Oct 2025

IOSMAR

Quarto sempre limpo, serviço impecável e um excelente cafe da manha!

Business

8/10

Excellent

27 Sep 2025

Gianpietro

Good value Hotel.

Good value Hotel. Nice and helpful staff.

Business

8/10

Excellent

01 Jun 2025

LING MUI

Shower panel too old and room with insects

Business

8/10

Excellent

13 Oct 2024

YAN MING

Overall experience is good

6/10

Pleasant

19 Sep 2023

Verified traveler

Nice but too remote. No great F&B

Hotel rooms are nice, clean, the gym is amazing, but the restaurant and food is really limited and you’re too far from anything to step out and grab a bite. I find this hotel lovely but too remote. There is no bar for a drink at night. The place just lacks any form of personality or character. A nice place to sleep but get out in the morning and don’t come back until after you do dinner someplace dinner.

Business

8/10

Excellent

14 Sep 2023

Peiying

早餐豐盛，浴室太舊看起來有點髒

Business

8/10

Excellent

20 Nov 2021

Verified traveler

性价比不高

价格贵了些但是整体还是很不错的，早餐很丰富，泳池也不错！

Business

10/10

Exceptional

25 Aug 2019

Verified traveler

特にありませんが、冷蔵庫があれば最高でした。

Business_and_leisure

10/10

Exceptional

16 Jun 2019

Verified traveler

朝ごはんも楽しみ！

半年ぶりに行きましたが、朝食が本当に美味しい！

Friends

4/10

Poor

20 Apr 2019

Jae Hyun

Overall, Not recommended

Worst part of the experience was bathroom smelling like piss(don't think the hotel cleans the floor very often), and people smoking in the room so the whole floor smells like smoke. generly, Hotel is bit old, and there is not much around the hotel. Would only recommend if you don't take any public transportation.

8/10

Excellent

19 Feb 2019

MEI LEI

不錯

Friends

10/10

Exceptional

16 Feb 2019

Tabata

大満足出来ました。
ありがとうございました。

Business_and_leisure Self