Sheraton Shanghai Hotel & Residences Pudong

China , Shanghai
SHANGHAI, 38 Pujian Road, Pudong District
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100 reviews shown

6/10

Pleasant

23 Jun 2026

Julianne

For a Sheraton hotel this is disappointing.
The staff were ok but didn’t offer good service or go out of their way.
The rooms are dated and weird - lots of wooden cupboards a unit between bathroom and bedroom was odd - don’t know which door to go through!
The bed was comfy.
The pool was uninviting.

Partner

10/10

Exceptional

21 Jun 2026

Raymond

The stay was super easy and comfy! I might have missed it, but it would be great if they could advertise on listing that they have a gym and swimming pool. I’m not sure if the hotel has multiple wings, but I had to take a long way to get to the gym—not complaining, but it felt like a treasure hunt! 😜

Self

8/10

Excellent

16 Jun 2026

Janice

The staff are amazing. Very helpful even with the language barrier. The rooms are dated though. Needs a refresh. A lot of wear and tear. Our maud was an angel. The bed was comfy. The location was great right next to the metro and a huge mall. The mall has a great food court. 20 minute metro ride to Nanjing road.

Family

8/10

Excellent

23 Apr 2026

ahmad

Limited English in front desk

10/10

Exceptional

21 Apr 2026

Rhonda Frances

Great stay all around!! Definitely recommend!!

Partner

8/10

Excellent

13 Apr 2026

MACKENZIE

Breakfast was rather terrible, Coffee was poor quality, food selection was limited and not well labeled, especially the Chinese dishes that look the same.

Self

10/10

Exceptional

12 Feb 2026

Chung

Clean room without smells. Very rich breakfast.

Business Friends

8/10

Excellent

31 Dec 2025

clarissa

The room is spacious. Location is convenient to both the Metro and by Taxi. Paris Summer Mall has most of the essentials needed for tourists. Hotel staff are friendly and courteous. Cleanliness is well achieved. Good hotel, will return if visit Shanghai again.

Friends_and_family Family

10/10

Exceptional

06 Dec 2025

Mojtaba

Outstanding all around but surprising at a hotel at this level, could not communicate at front desk in English when I checked in

Business_and_leisure Friends

8/10

Excellent

01 Dec 2025

Paresh

Perfect Location and good spread of breakfast items

Business

10/10

Exceptional

17 Nov 2025

Bill

Well located

Business

10/10

Exceptional

12 Nov 2025

Bill

Great location, restaurants, shops and expo centre nearby, 5 mins to the Bund.

Business

10/10

Exceptional

11 Nov 2025

Michael

Service was outstanding, staff professional, facility excellent, and location most convenient.

Business_and_leisure Self

8/10

Excellent

28 Sep 2025

Elizabeth

There is a shopping mall behind the hotel which has quite a few restaurants. There is also a food court in the basement. Inside the area is clean.

Leisure Self

8/10

Excellent

27 Sep 2025

Elizabeth

Hotel close to the shopping mall which is behind the hotel. Quite a few restaurants in there. Basement is the food court. Hotel room is big.

Leisure Self

8/10

Excellent

06 Aug 2025

Murad

Good but old

Tuis is a first 5 start hotel wher I got spotted bed linings. Uou can see it was great hotel 10 years ago but mattresses pretty old , spotted bed lining and breakfast has no western way meal style and I understand because there are only few foreign guest. Mostly occupied by locals.

Business

8/10

Excellent

04 Aug 2025

Murad

Good 4 star hotel. Could be 5 star but got old spotted linen and some other small things. Breakfast is good but overcrowded. Mostly asian food type.

Business

8/10

Excellent

02 Aug 2025

Jorge

The property looks nice as a building, but there is lack of furniture and poor decoration however for the price I paid it is acceptable

Business Family

10/10

Exceptional

08 Jul 2025

Shelly

There is a metro stop in front of the hotel. We enjoyed the convenience of using both the metro and uber from our hotel. This hotel had the best Gym and Pool facilities we experienced on our trip. The breakfast was also delicious with nice local touches of Shanghai and Western style breakfast. Would highly recommend.

Leisure Family

10/10

Exceptional

14 Jun 2025

Andrew and Andrea

It was the perfect location and the food was excellent.

Leisure Family

4/10

Poor

11 Jun 2025

Hazim

I booked two rooms and ended in an apartment type which is fine for the first day, next day the give me other apart which I don't want,and the reason because they are fully booked.
The apartment is very cold ,low floor and I complained about it and they still saying they are overbooked.
I don't appreciate it and I will never recommed this hotel.
I would for sure file a complained about this treatment.
Please avoid this property as my experience is very negative.
Poor view smells old, dirty

Leisure Family

10/10

Exceptional

29 May 2025

Wang

wonderful place to stay

Leisure Self

10/10

Exceptional

14 Feb 2025

Jing Yu

good

Business Partner

8/10

Excellent

21 Jan 2025

Verified traveler

my stay in Sheraton Grand Shanghai Pudong Hotel

Overall is good, such as cleanliness, comfort, location to public transportation. BUT the room was full of smoking smell even thought I reserved for NON-smoking room.

Friends_and_family Family

8/10

Excellent

04 Jan 2025

Pei Yun

Near to mrt station

Leisure Family

10/10

Exceptional

11 Dec 2024

abdessamad

Very friendly stuff. Can’t complain

Business Partner

10/10

Exceptional

16 Sep 2024

Ying

Good location near the Nanpu Brudge. Easy access to both city center, Lujiazui, and Zhangjiang. Reasonable price.

Business Partner

10/10

Exceptional

13 Sep 2024

Khaldoun khaled suleiman

Nice quite shopping mall near by

Business Self

10/10

Exceptional

18 Jul 2024

Debbie

Excellent place for a stopover on our way to Europe from NZ

6/10

Pleasant

29 Jun 2024

Kevin

Good Hotel in great location to local transport.

The hotel was nice although getting a tired with ripped curtains etc in my exec room (3960) I do need to call out the exceptional service from one of the front staff Ricky. I had a travel problem and he dealt with it for me, without I am not sure I would have got to the airport in time for my flight. So massive thank you Ricky!

Business

4/10

Poor

24 Jun 2024

Simon

3泊したが、５つ星ホテルとは程遠い。
スタッフの挨拶は終始なかったし、質問に対し電話しながらの応対で適当にあしらわれた。
大きい荷物を持っていたが、一切手伝いも声がけもなかった。
ロビにあるスツールは破れている。
部屋はキレイに掃除されているが、コーヒーポットの掃除は一回忘れていた。なぜかコーヒーパックの補充は日によって数量が違った。
シャワーの水圧はギリOK。

Leisure Partner

10/10

Exceptional

18 May 2024

ERALD

Business Self

10/10

Exceptional

15 Dec 2023

ZEN

Swimming pool!

Exceptional swimming pool

Business

10/10

Exceptional

20 Nov 2023

Andy

Good choice

Located just outside Tangqiao station on Pujian Road, this hotel is 40 min away by DiDi to Pudong airport for your travel home. Everyone at the hotel was so kind and provided good service, one in particular helped me get a lint roller via delivery!

Self

8/10

Excellent

21 Dec 2021

hongxia

总体来说还是很好的。就是房间不太隔音，晚上如果旁边房间比较吵都听得到，比较打扰休息。

Friends_and_family Family

10/10

Exceptional

02 Nov 2019

Bob

I really like that the location was close to Science and technology market.

2/10

Poor

23 Jul 2019

Verified traveler

Most of the sockets in the room don't work. The carpet is not clean and curtain is broken.

Business_and_leisure Family

8/10

Excellent

17 Jul 2019

Verified traveler

The person Kitty Li who clean my room did a good job. Restaurant price is way too high.

Leisure Self

10/10

Exceptional

30 Jun 2019

Sue

Services are good as well as the location. Very clean and tidy. Recommend!

Friends_and_family Friends

6/10

Pleasant

26 Jun 2019

Jeff

The carpet is dirty and bed sheet is not comfortable.

Business Family

8/10

Excellent

17 Jun 2019

YICHUN

Just ok

Room is old

2/10

Poor

31 May 2019

Verified traveler

Shower drainage is bad , very slow , so flood in the room .

Business_and_leisure Family

10/10

Exceptional

25 May 2019

Verified traveler

Good Sheraton standard hotel

Good Sheraton standard hotel, a little aged but overall comfortable. Convenient as it is next to a mall. Hotel staff are friendly.

10/10

Exceptional

12 May 2019

Liang

Superior Customer service

Lady in front desk named \"Vale\" was very friendly and helpful. Super friendly customer service

10/10

Exceptional

05 May 2019

Verified traveler

Good locations, handy to public transport, clean and friendly staff.

Business_and_leisure Self

8/10

Excellent

01 Dec 2018

Verified traveler

Terrible hotel bar - food quality could have been much better

Business Self

6/10

Pleasant

18 Aug 2018

Norman

The sofas is stained, the desk phone, the safe, the volume control in bath room, the portable mirror, the right desk lamp in the bed room ... are not working.

6/10

Pleasant

30 Jul 2018

Tzu Kai Dio

Lobby staff didn’t know how to handle guests and peak time traffic. I was in the line waiting for check in, many people cut in front of me and the reception staff didn’t attempt to stop them. And the next morning 6:30 am at breakfast, there was a huge crowd in the breakfast buffet. Once again staff couldn’t control the crowd, allow them to take excessive amount of food per person (ie, one kid took a whole plate of eggs, yogurt...) resulting no food left on the counter. I was literally searching for 40 mins and couldn’t find one single cook egg. In the end I realized that the food never reached the counter, as soon as staff brought them out from kitchen, people grabbed them on the way.

10/10

Exceptional

17 Jun 2018

Robert

Happy customer

This location was great. It was easy to get around. Very clean and turndown service was great. Concierge was very helpful and it was worth the rate. The hotel was clean and all the amenities were amazing. Wife even used the salon and it was magnificent. Highly recommend this location of Sheraton.

Partner

10/10

Exceptional

09 May 2018

Louis

A stay over in Sheraton

Overall is the stay over at the hotel is alright. However, the name of Sheraton happens to be confusing. We took a cab to Sheraton but the driver took us to another Sheraton that's nearby. End of the day, we have to lug the luggage for 5 minutes from one place to another. Not that it is far away but if you need to lug the luggage with full of things on hands and walked under the rain in the middle of the night, I guess the experience was not so comfortable.

8/10

Excellent

07 May 2018

Borealwild

Not long enough in Pudong

We overnighted and although the rooms are spacious and clean it may need an upgrade in the near future. It was built tone Grand and still is with Sheraton signature of comfort all over it. Thanks and a good stay - I like Shanghai.

8/10

Excellent

01 May 2018

Arnold

The bathtub is not what we saw on Expedia website. Some of the lamps are out. Overall experience is okay.

8/10

Excellent

17 Apr 2018

Verified traveler

It’s good hotel but a little bit expensive but I recommend it

10/10

Exceptional

01 Apr 2018

Great stay.

Fantastic stay. As expected at a Sheraton. Reception arranged cakes as it was our birthdays.

Family

8/10

Excellent

31 Mar 2018

Pui Lam

Smell of smoke was not good

8/10

Excellent

22 Mar 2018

Verified traveler

WIFI is difficult to log on and is slow. AC works slowly.

8/10

Excellent

20 Mar 2018

Paul

Sheraton hotel is located in Pudong, 40 min. by taxi from ShangHai Pudong airport. Easy to go to any place in ShangHai downtown.

10/10

Exceptional

16 Mar 2018

Scott

Visit for SEMICON China

Excellent service. Upgraded to full suite without asking.

10/10

Exceptional

12 Mar 2018

Kim

Nice clean Hotel

Also friendly staff at the hotel. I lost my phone and they find and return it back to me. Also very friendly staff with very fast check in and check out process.

8/10

Excellent

19 Jan 2018

Decent hotel with good size rooms

hotel is huge but a little dated

4/10

Poor

18 Dec 2017

Raymond

The hotel is dark. I was expecting better but it wasnt. The air con was hot. Breakfast was terrible. I was expecting better hopefully they can change to be brighter.

8/10

Excellent

06 Dec 2017

Oeystein

Sheraton Pudong

Nice rooms, location close to metro. Busy, noisy breakfast area. Gym is only OK. Public wifi is slow and unreliable, good wifi in upper floor rooms.

10/10

Exceptional

21 Nov 2017

Irene

Excellent spacious room for family.

Spacious room for family of 4/5. Convenient location next to mrt station.

10/10

Exceptional

06 Nov 2017

Excellent experience

High end hotel at a central location. Very well maintained. Exceptional breakfast buffet. Fitness center is a little too small for the size and the population (was fine with my timetable, but could be a little tricky for others) and coffee at the lobby is outrageously expensive - but was not enough to lower the 5 star rating.

10/10

Exceptional

27 Oct 2017

Vikram T

Sheraton Ghz

excellent service even during the fair .. buses every 20 min

2/10

Poor

26 Oct 2017

Verified traveler

ac didnt work... delivered wrong room service.. arrived key cards didnt work and to compensate they sent me a fruit plate of old fruits.

6/10

Pleasant

14 Oct 2017

Ladislao

Not worth the Money

Room carpet is dirty, Smokers are everywhere, you can smell it in the rooms. furniture looks dirty

I would not rate this hotel 4star, maybe 3

Family

10/10

Exceptional

09 Oct 2017

Verified traveler

Great Place for a Short Family Getaway

It was Golden Week in China so it was crowded at breakfast but other than that we had a great stay. Sheraton Grand Shanghai Pudong has a great location as Tangqiao subway station is in front of the hotel. There were choices to go by subway, taxi or Didi. The room was good sized, cleaned and comfortable. The pool and workout facilities were well-kept. We had a wonderful 4-night stay there and will go back again for a short family getaway

Family

10/10

Exceptional

05 Oct 2017

Verified traveler

Amazing service. Rooms very nice but could use facelift (never fan of carpet) also wifi slow

Family

10/10

Exceptional

30 Sep 2017

Verified traveler

Close to Subway, many restaurants nearby, the room was clean and the staff are very nice.

8/10

Excellent

30 Aug 2017

Verified traveler

Good location, exceptional service

Good location, exceptional service

6/10

Pleasant

23 Aug 2017

Rachelle

The hotel was in a good location, the subway is 2 mins walking. I was disappointed because the rugs had stains all over and the hotel wasn't that clean in general. I don't understand how is a 5 star it looks to me a 4 star. Staff were very friendly.

10/10

Exceptional

31 Jul 2017

Joseph

Good

It's decent hotel service is not up to my satisfaction

8/10

Excellent

17 Jul 2017

Verified traveler

Staff very helpful to when asked for location n direction.

10/10

Exceptional

16 Jul 2017

Yuehmin

This place had become my default option in here

Everything is good, and I think room fare is fair.

10/10

Exceptional

27 Jun 2017

Brandon

Nice!

Great!

8/10

Excellent

17 Apr 2017

Alex

Comfortable experience

Not bad but nothing to rave about either. The staff although friendly they stick to the rules laid out and do not budge even if it meant winning a lifetime customer. For instance will not provide advance check in even if rooms are available. Most do not speak English and do not have basic understanding of the language which is rather annoying especially when calling the front desk with a request.

10/10

Exceptional

02 Apr 2017

Verified traveler

beautiful hotel and staff

Great hotel with friendly staff and fantastic resturant

4/10

Poor

03 Dec 2016

A Y

For that price it is not worth it

I will not come to this hotel again. Old and dirty

4/10

Poor

03 Dec 2016

Business travel

90 RMB for Internet (and they block WhatsApp)!

Can't understand why hotels still charge for Internet. Get out of the dark ages Sheraton!

8/10

Excellent

26 Nov 2016

Tan

Clear & Comfortable

Good service and will stay in for my next visit.

6/10

Pleasant

03 Nov 2016

Paul

Wifi was the worst , had to call to get it working, kept dropping out ,

6/10

Pleasant

04 Oct 2016

Juan

Good Hotel

it was OK price/conform

6/10

Pleasant

30 Sep 2016

Valentina

Too old!!!

4/10

Poor

12 Sep 2016

Daniel

Disappointing for Sheraton

NO free wifi, hotel was very old, poor quality, i have stayed in a lot of Sheratons and this has to be the worst one. much better hotels for the price.

6/10

Pleasant

02 Jun 2016

Verified traveler

Disappointing for a 5 star hotel

There were several things...the mini couch in my room had a huge stain in the center that made me not want to sit on it. A hotel employee put me in a cab that usually costs between 18-22 RMB, however, the cab charged me 65RMB because they didn't think I knew any better as a foreigner. The hotel denied any involvement, although the cab they put me in was sitting in front of the cab line, and the hotel did not put the first two people in line in the front cab. They also charged me for breakfast when it came with my room; they did remove the charge after I informed them. Lastly, when I was feeling ill, I put my do not disturb on my door as I didn't want the cleaners coming. The cleaner instead called me when they were cleaning the room next door to see if I was there. When I answered she hung up on me. I called the front desk to ask who called, and they confirmed it came from the room next door. So I went next door (it was open), and asked the cleaner. She denied it until I told her I called the front desk and they told me it came from that room. Then she said she did call and asked if I needed my room cleaned. The staff also did not seem catering to foreigners and instead acted annoyed.

8/10

Excellent

14 May 2016

rob

Nice hotel close to metro

Nice hotel close to metro station

Spacious room with desk and arm chair

Nice touch to have closet accessible from both bathroom and sleeping room

8/10

Excellent

11 Apr 2016

Jack

Sheraton Pudong

The cleaning person was excellent.

8/10

Excellent

28 Mar 2016

Michael J

Quick night on the way to airport. Good hotel

10/10

Exceptional

14 Feb 2016

ryan h

Convenient and nice

The hotel is conveniently located in the commercial center of Pudong. It's right next to a subway station. It's a nice and modern hotel suited for both business and leisure.

2/10

Poor

04 Nov 2015

Verified traveler

The worst stay I have ever had. Not professional what so ever!

10/10

Exceptional

03 Nov 2015

Verified traveler

Quality business hotel

Easy checkin, nice rooms. Expensive food

10/10

Exceptional

22 Sep 2015

Ken

Pudong at its finest

No panhandlers outside the hotel is always a plus, staff was perfect suite was perfect food was great. Nothing negative to say at all.

8/10

Excellent

30 Apr 2015

Carlos A

Good Choice for Business

good choice, conveniently located and within walking distance to metro station

4/10

Poor

27 Oct 2014

Verified traveler

floor flooded

During the stay, I was slipped in my room and hurt my lower back. THe reason is due to the room was flooded during my shower. I can't believe it happened to 4 to 5 star hotel. The staff did help to clean afterwards, but it's really inconvient and it hurts my lower back and noboday seemed to have a concern about that.
It's a bad experience to stay in Sheraton Shanghai.

8/10

Excellent

22 Sep 2014

Catwalks

Nice hotel service is good

8/10

Excellent

02 Jun 2014

mathew tam

pleasant stay

pleasant stay experience

8/10