Name: InterContinental Shanghai Pudong Hotel
Address: 777 Zhangyang Road, Shanghai, 200120, CN

6/10

Pleasant

25 May 2026

Dong young

There was a cigarette smell in the elevator area and even inside the room, possibly coming through the ventilation from other guests smoking. I did not like that.

Partner

10/10

Exceptional

18 Apr 2026

SILVANO

Good brakefast

8/10

Excellent

28 Mar 2026

Hean Lee

There is room for improvement for breakfast. Not much variety day to day breakfast.

8/10

Excellent

02 Jan 2026

Ioannis

Our stay was great overall. Very stylish and clean hotel/ rooms, amazing breakfast with great variety ranging from standard options to local cuisine. The shower pressure in the room was a bit low and didn't improve much even when we reported and had it looked at. Customer service managers were kind and helpful.

Leisure Partner

8/10

Excellent

04 Dec 2025

Natalya

Yes, the room was spotless.

Leisure Self

10/10

Exceptional

12 Nov 2025

Dash

Room is clean, organized and safe, everything is there as a 5 star hotel should be. Very good customer care for guest requests. Stay again next. BTW, Expedia booking experience is very excellent, and again with Expedia next!

Leisure Self

10/10

Exceptional

28 Sep 2025

Antonio

Excellent service

Business Family

8/10

Excellent

23 Aug 2025

ROBERTO

Good for short stays only, if you required to do your laundry, look for more options that have laundry facilities.

Leisure Family

10/10

Exceptional

12 Aug 2025

Nicholas

Very friendly and helpful staff. Big shout out to Sky the concierge and his team.

10/10

Exceptional

20 Jul 2025

Gustavo

Ok

Business Family

8/10

Excellent

05 Jul 2025

kit yee Kitty

Nice and clean place,rooms very spacious and clean,service was good,just the entrance via a bar is cheap and not grand matching with the hotel,chinese restsurant at the lobby can improve,same chinese fluet music track for 2 hours of dining. Rest good.

Leisure Family

10/10

Exceptional

22 Apr 2025

Trevor Ashley

I specifically enjoyed the club lounge. The staff are very attentive and careful. Especially Lily Meng was very pleasant and organized the staff very well. Truly a friendly place.

Business Self

10/10

Exceptional

22 Apr 2025

Charles

I had a wonderful time there and all the staff were attentive and kind. Especially Mike who went out of his way many times to assist me whenever I needed help

Leisure Self

6/10

Pleasant

21 Apr 2025

Scot

Just an average hotel location is good

10/10

Exceptional

20 Apr 2025

SATISH

Very clean and comfortable. All staff were helpful to guide you. Best hotel for business trip.

Business

8/10

Excellent

19 Nov 2024

Sebastian

It was under construction and renovation. I could hear the person in the next room snoring at night.

Business Self

10/10

Exceptional

19 Nov 2024

Yan

nice place

Leisure

10/10

Exceptional

17 Oct 2024

Baisong

great for business and leisure

I had stayed in this hotel several times over the past 6 years. They have a very friendly staff. I.e. Lily Meng at the lounge, as well as front desk staff. I also noticed some service improvement recently for the dining hall. It is worth to have a stay.

Business

6/10

Pleasant

13 Oct 2024

Ivan

Stressing

Well, the elevators are far too slow. Its clear that the elevators managing system is outdated and poorly set
Waiting 6 minutes, people seating on chairs to wait is absolutely not normal. Nor it is a ride of a full loaded elevator from 20th floor to stop 15 times to ground. Nor it is on these 15 stops, frequently the neighbor elevator stop at the same time.
Which make a ride for breakfast reach 10 or more minutes.
Its also clear that the management does not, or doesn't have a staff to check hosts conditions. Well, at least having this previous experience I left my room to airport 20 minutes later, since the ride from room could take as much time as the taxi to airport.
Another disgusting incident. I live in china for 12 years. I should have traveled around 60 hotels. In ALL of them, I have an early breakfast and organize my things later to live. I do not dress for meeting, I do not dress for traveling, I wear tee shirt and the room slippery. In this place, for some reasons that I can understand, wearing slippery at breakfast is not allowed.
Again, if the management cares customers, and if the management was someone IN the business, they would have known that this rule is all but regular on hotels in china, of any level and any flag.
And they would have warn customer by checkin or by a label on their slippery pack.
Now you count 6 minutes waiting, 4 minutes down, 2 minutes waiting, 3 minutes up, again 10 minutes down, breakfast took me in important part of my time.

Business

8/10

Excellent

10 Aug 2024

Tan

The property has some age, and things like the elevator buttons should be updated. But overall, the facility and rooms are nice and the staff was very helpful.

At first, we had an issue with the internet being too slow for VPN/video calls, but when we told the staff, a technician did something to increase the speed and fixed the problem. They were very helpful

Leisure Partner

10/10

Exceptional

17 Jun 2024

Qicheng

I enjoyed staying here. The hotel design is very beautiful!

10/10

Exceptional

04 Jun 2024

ray

Conveniently located and very good service!

Leisure Family

10/10

Exceptional

17 May 2024

Harvey

We have a good time here. We will come back again if we have chance.

Thanks.

Business Self

8/10

Excellent

13 May 2024

Zuo Jun

location is good. walk 800 meters to subway. a few convenience stores just around corner.

Leisure Family

8/10

Excellent

11 May 2024

Yong Hoon

I may comeback to this place.

Business_and_leisure Partner

10/10

Exceptional

26 Apr 2024

Hong

We had two weeks stay at the hotel and we enjoyed it very much, from the location with amenities around it to the buffet with great selections and perfectly brewed coffee. The staffs are well trained and courteous, the room spacious and clean. The only downside is the internet access. As business owner, it's hard not able to manage daily operations remotely.

Business_and_leisure Family

10/10

Exceptional

30 Mar 2024

Mei Lam Lina

I stayed in room 1818, and the cleaning/ room service lady called Vivi provides excellent service. She’s helpful and approachable, nice and always carry a smile and polite. Great service.

Leisure Family

10/10

Exceptional

10 Mar 2024

Dennis

Could fault nothing with this hotel

Business Partner

10/10

Exceptional

02 Feb 2024

Rafael

Close to everything, friendly staff

Business_and_leisure Friends

10/10

Exceptional

13 Aug 2023

Julian

Fabulous Hotel

Wonderful room and great breakfast spread.

Business

10/10

Exceptional

10 Aug 2023

Simon

Very helpful staff.

10/10

Exceptional

22 Jun 2023

Bernie

A perfect stay.

Business Self

10/10

Exceptional

27 Dec 2019

Victor

Just the breakfast quality is a bit not as good as before, the bread

Business

10/10

Exceptional

10 Dec 2019

Verified traveler

I have a quiet room and on a high level, which is nice. The staff are attentive and friendly.

Business_and_leisure Partner

10/10

Exceptional

08 Nov 2019

Verified traveler

Fulfilled my needs!

Business

4/10

Poor

04 Nov 2019

Djana

The hotel and rooms are rather quite old and need renovations

Partner

10/10

Exceptional

03 Nov 2019

Verified traveler

Slightly older, but well kept.

Hotel is well maintained, clean, lots of water pressure, big bathroom, nice bed (usually too hard in China). The bar downstairs is nice, but overpriced. A coke is 50 rmb! Dinner buffet is excellent, and a good deal for hotel guest is 200 rmb, but free flow wine and beer.

Business

10/10

Exceptional

17 Sep 2019

ELENA

great hotel

Friends

8/10

Excellent

16 Sep 2019

Verified traveler

The location is perfect for me but the amenities are not enough (in door swimming pool was not opened).

Business_and_leisure

4/10

Poor

07 Aug 2019

Peter

disappointing

- advertised indoor pool not available (pool was a main reason to book this hotel)
- no compensation for missing pool was offered
- overpriced airport transfer
- overpriced breakfast

6/10

Pleasant

28 Jul 2019

JANSEN

Lock Bags

Lost item in room, pls lock your bags.

Family

8/10

Excellent

28 Jul 2019

JOSE

La ubicación del hotel excelente. Supermercados y centros comerciales a menos de 200 metros. Zona muy tranquila. El buffet del desayuno espectacular.

Leisure Family

8/10

Excellent

13 Jun 2019

TG

Good location, clean and good room at a competitive rate.

Business Self

8/10

Excellent

11 May 2019

Verified traveler

Good location in prime shopping area.
Bar beer prices really exhorbitant.

Business Self

8/10

Excellent

26 Apr 2019

KANG

Excellent location, helpful staff and good choice of breakfast.
Personally I felt the bed is not so comfortable especially the extra bed, at once I thought they had forgotten to add mattress as it was too hard. Overall it's a pleasure experience to stay there.

Family

4/10

Poor

20 Apr 2019

Verified traveler

I normally stay in Lujiazui but decided to try something a little cheaper. I saved about CAD105 (USD80) but wasn't worth it. The temperature in the room was just too warm. Climate control was either restricted or not functioning. The water in the shower was either scalding or polar. In the gym there was no AC and no hot water, and they wouldnt turn on the steam or sauna. Perhaps they were broken, but doors were open and nobody spoke English to explain. The bar is nice; people are friendly; location isnt bad. I'd rather pay a little more for a normal Intercontinental experience.

Business Self

10/10

Exceptional

31 Mar 2019

Maria

An Everything you need hotel: friendly staff as well

Leisure Family

8/10

Excellent

21 Feb 2019

Verified traveler

There were 2 large dark colored stains (and at least 2-3 smaller stains) on one of the 4 pillows in my room. The area covered by the stains were about 2 human palm size. I brought them to the attention of room service the second day and it was changed without issue but that should never have happened in a top tier International Hotel Chain and in a Club room.

Other than this, everything else was excellent.

Business Self

10/10

Exceptional

25 Jan 2019

K

Near to train station & nearby shopping n food options available

4/10

Poor

29 Dec 2018

Verified traveler

Broken air conditioner

Air conditioner is broken. Either too cold or too hot

4/10

Poor

26 Dec 2018

Verified traveler

Too hot

10/10

Exceptional

12 Dec 2018

Mark

Excellent property

Conference attendee

10/10

Exceptional

04 Dec 2018

Verified traveler

Good location, excellent facilities, friendly staff (a simple smile after a log trip goes a long way).

Leisure Family_with_children

10/10

Exceptional

10 Nov 2018

Brandon

Brilliant Service!

The staff was nothing short of astonishing. Provided assistance in every way including printing out maps and providing showers after check out as we had a 15 hour flight ahead of us.

Family

8/10

Excellent

30 Oct 2018

Oi Lan Ellen

Best hotel in Shanghai

Good location

10/10

Exceptional

19 Aug 2018

Liz

The hotel is close to the famous Lujjiazui financial business district in walking distance, and a few steps to shopping center and convenience stores. The location is great.

8/10

Excellent

05 Aug 2018

Hugh

Great hotel but look out for working women

Metro line is close by and is detailed on the hotel website, but they may want to consider using some other mapping besides Google as I was unable to access their map when searching for the location. Exit 11 and 12 which were the closest to the hotel, and regardless if you get out there or exit 1 or 2, you will see the hotel.
The hotel had an ATM, one of the two hotels that had an ATM (of the seven hotels I stayed at in China). I didn't get a free breakfast option and believe the cost for breakfast was about $30-40 US. The staff at the breakfast service were very good and attentive.
The one negative that was very disturbing to me was that prostitutes were working the hotel. My first night there, I got into the elevator with a Chinese couple and a Chinese woman by herself. As I left the elevator, I heard a noise behind me with that lone Chinese woman asking me if I wanted a special massage. I reported it to the on-duty manager, and while she seemed disturbed by it, I'm not sure if anything was done in the end. As I was talking to her, I pointed out the girl sitting with another woman by the front entranceway. As the manager was walking me to the elevator and as I was in the elevator, the other girl came over and got in the elevator. I then got and explained that it was frustrating that this other woman had got in the elevator. Upon checking out, regret was expressed to me, but no explanation about what had been done.

8/10

Excellent

30 May 2018

lia

Its a nice location when working around cbd area of shanghai

8/10

Excellent

24 May 2018

Kalvin

Hotel location is good . Service staff were great . But pricing could be a little lower though

10/10

Exceptional

29 Apr 2018

Verified traveler

Great hotel for the price

Hotel location is really good, with a lot of food outlets in the surrounding. It is also near to the metro stop. Service is excellent, all the hotel staff was extremely friendly and helpful. No complaints.

Friends

10/10

Exceptional

20 Apr 2018

Verified traveler

Good hotel, but location not the best

Good hotel, but location not the best. Otherwise an enjoyable but short stay. Taxi+ maglev train by far the fastest way to get to Shanghai Pudong airport

8/10

Excellent

08 Apr 2018

Verified traveler

Handy location, friendly services. However the interior of the hotel could have an update.

10/10

Exceptional

06 Apr 2018

Abu

Convenient place

Convenient location, shopping mall and food mall wThin proximity

8/10

Excellent

13 Feb 2018

Mark

Good choice in Pudong

The hotel is showing signs of its age, but the staff are all very professional, and helpful. Which can be a rare thing in China. Breakfast is good, and there is plenty of choice. Rooms are cold if you switch the aircon off, because the windows are single glazed. We would return, because I like the staff.

Family

8/10

Excellent

30 Dec 2017

Verified traveler

good location，very near Lu Jia Zui financial area.

The staff are all very attentive and friendly.
The room’s ceiling is a bit low so it looks a bit small. The bed was very comfortable.
It is not a new building indeed but regarding the room environment and service it was very worth of referring.

10/10

Exceptional

30 Nov 2017

Aaron

Everything was great, except the air conditioning cannot be adjust to any lower temp. The room was a bit warm

10/10

Exceptional

15 Nov 2017

CHRISTINE

Clean and good breakfast providede

Overall this hotel is at the Pudong main road district and it is very convenience for you to go anyway by taxi or either walk. The hotel room is spacious although a bit small, but it is just right for a couple to stay. overall experience is good and this is my third time stayed in this hotel, will com back again.

10/10

Exceptional

13 Nov 2017

Andy

Excellent hotel with class, welcoming and supportive staff

10/10

Exceptional

26 Oct 2017

Verified traveler

Always a pleasant experience

Intercontinental Pudong is always my preferred choice for my visit to Shanghai if the price is right. No complaint at all, everything is good.

10/10

Exceptional

03 Oct 2017

Anthony

Great Hotel

Hotel lived up to all my expectations, great breakfast selection. Language was sometimes difficult but not an issue.

8/10

Excellent

09 Nov 2016

Colin

Convenient and comfortable

A short stay whilst on business. Easy access to the metro and not far from the shopping. The room rate is a little pricey but the accommodation is very comfortable.

4/10

Poor

03 Nov 2016

Sandeep

Run down rooms

Not amazing

10/10

Exceptional

23 Oct 2016

Zhihua

Nice hotel & great location

Great location - the center of Pudong, super convenient for shopping, steps away from the nearby subway and is very convenient to go everywhere in Shanghai
Friendly staff - very nice and helpful in helping us getting directions and recommending restaurants nearby
Room - very clean and modern, but a little too small

10/10

Exceptional

13 Oct 2016

PHILIP

Exceptional business hotel in Pudong

Friendly and professional staffs. This is a great business hotel that I always stay when I'm having so many business trips to Shanghai each year.

10/10

Exceptional

18 Sep 2016

Verified traveler

clean and decent

Early check in was available (12pm) and everything was comfortable and clean in the room.

8/10

Excellent

22 Jul 2016

long

front reception needs to be professional

In general we are happy with our stay, staff were very friendly and helpful.
When we checked in, the girl was laughing when we declined the free room upgrade with 250CNY per day, per person breakfast add on since we thought it was too expensive, maybe she thought it was a reasonable price.
Later we complained about the room condition and they upgraded the room for us without any up-sale.

10/10

Exceptional

17 Jul 2016

Tan Choon Puay

Nice hotel

Staff is very friendly and helpful. I stayed there for 2 nights and really enjoy my stay in this hotel. The room was nice and clean. Breakfast was nice and delicious. Good value for money!

10/10

Exceptional

08 Jul 2016

Catherine

Good serivcet

The stay in the hotel was excellent, the concierge was very professional and he had all the packaging materials (strings and masking tape) on hand to assist hotel guests.

I ordered room service and the food I ordered was delivered to the room within 10mins. When I spoke to the room serivce staff and asked how long will the food be delivered, he informed me that it was 20minutes as stated on the promotion brochure but he was concerned and asked if it was urgent when I mentioned that I was feeling hungry then. To my surprise, the food was delivered within 10 minutes, that was excellent service.

Very pleased with my stay there although the it was my first time.

10/10

Exceptional

06 May 2016

Paul

Well located hotel but meals & laundry overpriced

Breakfast was around AUD40 so ate elsewhere. Crazy that meal prices are so high. Also to get a shirt washed and ironed was about the same price as to buy a new one. Around the corner I found a laundry at one sixth of the price

8/10

Excellent

30 Mar 2016

Verified traveler

Great hotel, won't disappoint

Very, very solid 4 star hotel. Great room and service. Location isn't top notch (not near Bund or Financial District) but is very close to metro line (line 2, which is the most useful line) and to great restaurants and malls. Pool/fitness center is good but not very luxurious (which is okay as this hotel caters to business travelers more so than luxury and/or family). I didn't have access to the lounge but I'm sure it is fantastic. Overall, a fantastic hotel with very reasonable rates.

6/10

Pleasant

09 Mar 2016

Alan

Old fashion

Very old facilities, money spent not worth, could have better choice with silimar room rates. Good location, staff service ok.

8/10

Excellent

21 Dec 2015

Yuheng

Good service and nice area

Very good service! Facility is a little out of date!

10/10

Exceptional

03 Oct 2015

Verified traveler

Excellent hotel in Pudong Shanghai China

The rooms were exceptional! They offered an upgrade including breakfast and use of the Executive lounge for a minimal charge. The staff were extremely helpful and all were well versed in the English language. We enjoyed our stay very much.

8/10

Excellent

06 Jun 2015

Scott

Great service

A victim of the flight cancellations and delays which are common for travel within China, the hotel staff could not have been more helpful in trying to assist. The manager even comped us breakfast to help ease us into the Shanghai leg of the trip. Service is 10/10.

8/10

Excellent

04 Jun 2015

john

Enjoy your $10.00 coke at the bar.

Hotel was good, but the bar was very expensive. $10.00US for a coke!

10/10

Exceptional

30 Mar 2015

bgLon

Outstanding

Yes I stayed on one of the club floors but considering better rooms, free breakfasts, snacks and drinks, free internet in the room and use of private meeting rooms, great value. The staff in the club lounge were outstanding and really helped with whatever was needed.

10/10

Exceptional

28 Jan 2015

Verified traveler

Nice property, good for business

Attended a 2 day conference at the hotel and spent 2 days meeting pharmacy clients in Pudong area of Shanghai so convenient location but not much to see in the area in walking distance.

10/10

Exceptional

28 Jan 2015

Kit Mei

Convenient and comfortable stay

Good location and walkable distance to shopping mall and restaurants. Very nice room. Definitely will come back again!

Family

8/10

Excellent

14 Dec 2014

Danielle

Business Travel Positive

great hotel for business travel

10/10

Exceptional

12 Dec 2014

Danielle

Great Business Hotel

Excellent business hotel. Exceptional service.

8/10

Excellent

08 Feb 2014

Gary

Very good service and amenities

6/10

Pleasant

22 Oct 2013

Tom

Nice hotel.

OK stay, but not what I was expecting of a 5 stars Intercontinental hotel. Everything was just average or below average if you compare to other 5 stars. The pool was indoor and just a big larger than a jacuzzi.

6/10

Pleasant

08 Oct 2013

J

Be considerate to room guest

We encountered a wedding banquet in the Atrium on 2/F, the audio amplifier was loud enough to be heard in the room on 21/F.

Family

10/10

Exceptional

03 Sep 2013

Ricky

Comfort room and Great service.

The service of the hotel is very good and the bed is very comfortable!

8/10

Excellent

05 Sep 2012

Jon

Nice place to stay

My only complaint would be the hotel bar...and this isn't really a \"complaint\" but it seemed lacking compared to the hotel. Quite surprising really, as it is such a nice hotel with a great staff!

8/10

Excellent

17 Oct 2011

Jon

Mishandled internet fee conflict...Expect much better service from an Intercontinental

Expedia specifically listed the inclusion of free internet access for our room and all other rooms. First night, the internet logon page presented a pay wall. At approximately 0630 the next morning, I visited the front desk to resolve the situation. They checked the reservation, and said internet access was not included. Since I neglected to bring a complete printed copy of my reservation, they generously offered me access to their club room on the 24th floor to print my receipt. Club room printer was out of toner, so it took a while to print a receipt. Returned to the front desk, the young lady accepted my receipt and said internet access would be free. Returned to my room just before 0700, and the phone rang waking my wife. The young lady who just assisted me, said there was confusion and there would be a charge for internet access. OK. I was not happy (yes, I did raise my voice). I return to the front desk, and the assistant manager is already there checking out the Expedia website. He apologized and said there will be no charge. When I checked out, they already charged my credit card for using the internet. Of course, I objected. Then, they looked more carefully at their computer screen and saw that I was not to be charged.

Being told “no” over the phone minutes after being told “yes” in person is poor customer service. What upset me was the phone call to the room that woke up my wife.

Food and drink prices are extremely high even by US standards.

Partner

8/10

Excellent

08 Aug 2011

Gregg

Great except 1 thing

I was in Shanghai in August. It's HOT and HUMID. I'd expect the Hotel to keep the air up. Maybe I'm spoiled but as an example....

My room was on at 22 floor. The day I checked out I left my air conditioned room and stepped into what felt like an un-airconditioned central area. Within the 30-60 seconds it took to get to the first floor there was sweat dripping down my face, back and chest.

It's one thing to put the air conditioning low to save energy but being covered in sweat just from going from the 22nd to the 1st floor seems kind of near unacceptable.

Otherwise, everything else was great. So maybe the true recommendation is this hotel is great except maybe not in the summer.

10/10

Exceptional

24 May 2010

Verified traveler

Nice experience

I stayed at here during my 4days trip in Shanghai for Expo. very nice experiecne. it cost me RMB * from hotel to Expo site by taxi, very convenient.

8/10

Excellent

24 Jul 2026

Pui Yue

Overall service is ok staff are helpful

8/10