Novotel Shanghai Atlantis

China , Shanghai
SHANGHAI, 728 Pu Dong Avenue
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100 reviews shown

8/10

Excellent

14 Mar 2026

James

Elevator door closes too quickly and very noisy

10/10

Exceptional

04 Mar 2026

Robin

Room was spacious and quiet. Short walking distance to/from the metro. ALDI is adjacent to the hotel and very convenient.

Friends

10/10

Exceptional

16 Feb 2026

Tracey

Great

10/10

Exceptional

22 Jan 2026

Jenney

The hotel overall was a fantastic experience. The staff was phenomenal the rooms, spacious, clean and absolute stunning view. Breakfast had many options, fresh and caters to most.

Business Friends

10/10

Exceptional

19 Jan 2026

Beau

Clean and great location

10/10

Exceptional

13 Jan 2026

Tsolmon

The biggest advantage of this hotel is the free laundry and dryers. Detergent and soap are provided, and everything is fully automatic. There are three washing machines and three dryers. You simply put in your clothes, choose the temperature (cold, warm, or hot), and press start. It was extremely convenient.

There is a supermarket downstairs, which made everything so easy. You can buy salads, prepared food, fruits, and daily necessities without leaving the building.

The hotel also has a designated area on the first floor for online shopping deliveries and food delivery, which is very well organized.

The pool is large enough for kids, making it family-friendly.

There is a designated drop-off and pick-up area, which was very convenient for calling taxis.

Overall, I would definitely stay here again.

Friends_and_family Family

10/10

Exceptional

08 Jan 2026

Semi

Awesome location, staff were friendly and there’s a shopping area on first floor which made it very convenient

10/10

Exceptional

31 Dec 2025

Emily

The rooms we had were very clean with great views of the city and Huangpu River. Staff very friendly. The buffet breakfast also had a great selection of choices. Metro and ferry just 10mins walk. Great location.

Family

10/10

Exceptional

11 Dec 2025

Fang Jing

Clean room, spacious. Good facilities

Friends_and_family Family

10/10

Exceptional

02 Dec 2025

Yan

Good breakfast. A lot of choices.

Partner

10/10

Exceptional

07 Nov 2025

Joshua

Clean and spacious room, ideally located. Really helpful staff. Lovely hotel.

Partner

10/10

Exceptional

04 Nov 2025

Zuzanna

Everything was amazing.Room looks better than in the photos.

Leisure Partner

8/10

Excellent

26 Sep 2025

Good and friendly reception at the hotel check in! There’s lots of restaurants and shopping malls nearby the hotels! Also from the hotel to the Putong international airport is convenient!

Business_and_leisure Family

10/10

Exceptional

21 Sep 2025

Stuart

Nice Clean and convenient

8/10

Excellent

01 Sep 2025

Sydel

Hotel overall was modern but rooms could do with modernising. Check in wasn’t a breeze, but location of hotel was very convinient with many stores next door to it, and staff overall were very helpful

Leisure Family

10/10

Exceptional

23 Aug 2025

Ranjana

The air conditioning didn’t seem to be working properly. When we went for breakfast, it was already very hot, and we found ourselves sweating.

Leisure Friends

10/10

Exceptional

21 Jul 2025

William

Excellent value for large room, breakfast in revolving restaurant, swimming pool free washing machines

Leisure Family

10/10

Exceptional

16 Jul 2025

qinglin

Hotel location is perfect

10/10

Exceptional

14 Jul 2025

BONAN

This hotel is conveniently located in a charming local neighborhood, just three subway stops away from the central tourist district. The staff is exceptionally professional and welcoming, ensuring a pleasant stay. A standout feature is the restaurant on the 50th floor, which offers a breathtaking 360-degree view of the city. The manager, Mr. Chu, was particularly hospitable and attentive to guests.

While the complimentary laundry service is a great perk, be prepared for potential wait times due to high demand. Overall, I highly recommend this hotel for its excellent service, prime location, and outstanding amenities.

Leisure Family

2/10

Poor

23 Jun 2025

Hanbing

Try not to book this one, it doesn't match the room type booked and the service sucks!

Friends_and_family Family

4/10

Poor

08 May 2025

Claire

The reception staff was unfriendly and when you ask for help is like you are bothering them, they are mostly non English speakers which bothers me as they receive international clients. Their answer to everything is “I don’t know”

My room was not being cleaned, the floors were not swept, the sheets were only changed when I was left with one day to leave

Andy Chu, the restaurant manager is the only person who made my stay at this hotel bearable, he was kind and always tried his best to find way to make out breakfast pleasant

10/10

Exceptional

09 Feb 2025

YouMei

Quiet but very comfortable and affordable for visiting Shanghai

Friends_and_family Family

10/10

Exceptional

05 Jan 2025

Frederic

very good hotel, all needed amenities and close to metro station

Leisure Family

8/10

Excellent

14 Nov 2024

Juan

Good location, not the best hotel for the price. If you are looking for a hotel with Air Conditioner, this is NOT IT, air doesn't work properly.

Business Self

2/10

Poor

17 Oct 2024

Yumi

No control over air conditioners, and the room was hot like a sauna. The phone in the room was also broken so we needed to go down to the front desk to ask for help. The staff in the reception could not speak English at all.
We asked to lower the temperature of the AC but they came to our room to open the window instead. The room was above the 30th floor and they just opened the window and there was no screen door or anything.
We had such a difficult time staying in this hotel. The location was not good either. You need to either take a cab or change trains a couple of times to get to most of the tourist spots.
I would recommend not to choose this hotel if you are going to Shanghai for sightseeing, especially for those who does not speak Chinese.

Leisure Friends

10/10

Exceptional

28 Sep 2024

Yauheni

All was good. Nice city view.

Business

4/10

Poor

06 Jul 2024

Paul

The hotel is very old. The bathroom was full of mould around the tiles and the silicone in the shower. The floor in the rooms were visibly dirty and required vacuuming. The indoor pool is extremely outdated.The staff were lovely and helpful.

Leisure Family_with_children

10/10

Exceptional

19 Jun 2024

Jeanne

Excellent!

6/10

Pleasant

20 Apr 2024

Jenny

Friendly and helpful staff. Hotel is a bit old - needs to upgrade

2/10

Poor

12 Feb 2024

Vinay

Stay clear of this trashy hotel

Hotels.com is getting worse by the day. They are recommending hotels which have no standard. I tried phoning this hotel as well as contacting them by mail and could never get through. I then contact hotels.com because I could not travel as I was sick and they could not get through. What a joke

10/10

Exceptional

06 Jan 2024

Guido

Great Hotel, Noisy Elevators

It was a great hotel; however, the pool was not open. That was a major disappointment.
The administration should do something about the sound produced by the elevator ducts. There is a constant humming sound coming from them. The poor front desk people must deal with that sound all day long. Perhaps a set of extra doors separating the aisle would be enough. The administration of the building should think about their employees, too. The restaurant dinning service was not good for the prices. Service was fine, but should be better.

Self

4/10

Poor

29 Aug 2023

ALEXANDRO

Everything was very good, except for the bad conditions of the bathroom and all the mho in the shower.

Business_and_leisure Self

10/10

Exceptional

13 Jun 2023

CHAU

2nd time staying in this hotel. Happy with the service but the swimming pool and fitness room were closed during my stay.

Self

6/10

Pleasant

03 May 2021

Giuseppe

No AC, Very bad Wi-fi

The Hotel its nice but it was not a nice stay:
1) we had two room and we find out that The AC was not working, because they said was still cool outside and they offer to open the windows #!!@.
2) The Wi-Fi connection was unbelievable slow and from some device I was not able to connect at all.
3) they claim they have a Wired internet connection but in both rooms the hub where you should connect was not connected to anything and there was not power cord attached to it.
4) of the 3 elevator they have only 1 will work (they alternate them) that will result in awfully long wait time for the elevator to arrive at your floor and many stops in the elevator before you get to your destination.
I can list many other problem (swimming pool, breakfast and so on) but I don’t think will be fair for the people working there, because most of the hotel stuff has been very nice and I just hope that the management fix all those problems, because if they do this hotel will be a very nice one to choose, I have been there twice already, hoping that will be improved this time but unfortunately was worst.

Business

10/10

Exceptional

04 Oct 2020

Verified traveler

I’d stay here again

The service here is wonderful. Used the gym daily and pool is in full service. Enjoyed taking advantage of their room service special. You can also get food delivered here too. Room is spacious and people are friendly. 5 min walk to Pudong Ave. Station and about 20 mins to Century Park Station

Self

8/10

Excellent

27 Sep 2020

Verified traveler

Good location and good view.
Easy to access and clean

Business Self

8/10

Excellent

09 Mar 2020

Verified traveler

A standard International brand hotel

This is for a business trip for our company, basically, the room is good and spacious, however, the air conditioner did not function very well.

Verity choices for breakfast, local style, the international style also have. The hotel also arrange a chef to make the fresh egg, noodles & etc

Business

10/10

Exceptional

04 Feb 2020

fabio

safety, location, quality, price vs infrastructure, great restaurant with live music in the 50th floor, also great food international options in the 2nd floor restaurant.

Business_and_leisure Family

8/10

Excellent

03 Jan 2020

Charlotte

Nice hotel

The view was anazing

Friends_and_family Friends

10/10

Exceptional

01 Jan 2020

KAM

Good location with convenient food and transportation.

Leisure Family_with_children

10/10

Exceptional

25 Nov 2019

Verified traveler

Awesome views of the Shanghai skyline from above the 30th floor hotel rooms

Business Self

6/10

Pleasant

11 Nov 2019

Zed

Great staff. No ac, room sweltering hot in autumn. Otherwise lovely.

Friends_and_family Family

10/10

Exceptional

04 Oct 2019

Verified traveler

Very clean and smells good. The crew are very helpful. The foods are good too :)

Friends_and_family Family

10/10

Exceptional

21 Sep 2019

Verified traveler

I got upgraded to room with terrific view. Room was in great condition. Breakfast was fantastic.

Business_and_leisure Self

10/10

Exceptional

16 Sep 2019

sudarsono

very good room

1. room spacious
2. it has bathtub
3. bed comfortable
all are perfect

Family

8/10

Excellent

15 Sep 2019

Verified traveler

Very nice and pleasant place, I like that and offer it

Business Partner

10/10

Exceptional

19 Aug 2019

Verified traveler

a superb hotel is located at the heart of the Shanghai financial centre, the Lujiazui area.

Business

4/10

Poor

10 Aug 2019

Verified traveler

Staff wasn't helpful to foreigner..... Concierge not friendly enough to take bag to a cab.. Food downstairs

Business

8/10

Excellent

26 Jul 2019

Chui Fan

A warm return

long time not been in this hotel as most stay in the other side of Shanghai in recent years.
This time to Novetel Shanghai Atiantis is very warm.

10/10

Exceptional

24 Jul 2019

Verified traveler

I have stayed here in the past and I love this place. Why, well while the staff are friendly and proffesional they have a little informality about them that makes you feel relaxed and welcoming. Brilliant!

Leisure Self

2/10

Poor

22 Jun 2019

Venogen

I do not recommend staying here.

There was a bad smell on the entire floor. The carpet was peeling from the floor. The breakfast was gross. It’s a 2 star hotel not a 4 star hotel!

8/10

Excellent

19 Jun 2019

Verified traveler

The USB charger port was not working. It is within walking distance to a Metro station in some rooms have a pretty good overall distanced view of the Bund and the Pearl Oriental TV tower

Business

8/10

Excellent

09 Jun 2019

Location and room view are good. Room space is a little small. Room service is good. Local free smart phone with free 4GB data is bonus. But front desk didn’t tell until we found out by ourselves.

Friends_and_family Family

6/10

Pleasant

01 Jun 2019

Victoria Suzanne

Facilities quite worn. Location not accessible to amenities. Lots of construction works in the area.

Partner

10/10

Exceptional

19 May 2019

Verified traveler

Staff were friendly and professional hotel was clean and smart

The food top rate, gym and pool lovely

Great time

Leisure Self

8/10

Excellent

07 May 2019

Kanit

Good

4/10

Poor

02 May 2019

Verified traveler

Customer service by management sucks

The hotel was clean and nice as well as the staff but I accidentally booked the wrong night and they refused to help me change nights. The restaurant on the top floor was disgusting and made me sick. It takes a long time to get there from the airport. Skip it

8/10

Excellent

02 May 2019

Scott

Nice quiet hotel good breakfast

I’ve stayed here many times this is my go to and Shanghai is comfortable quiet good breakfast has a swimming pool and a hot tub

10/10

Exceptional

30 Apr 2019

Lim

Staff are friendly n helpful. Always with a smile to help us

Friends_and_family Family_with_children

8/10

Excellent

27 Apr 2019

James

Decent place to stay in Shanghai

Comfortable hotel with good breakfast.. Comfy bed and good shower. I had a larger room but it had a small window so not too much natural light during the day. Smaller rooms may have bigger windows.... Staff were all very nice and helpful. Pudong Avenue is under construction for a new Metro line at the moment although the road is open. Its a 500m walk to the nearest Metro stop

8/10

Excellent

26 Apr 2019

Sim

It is a nice hotel, room is clean and nice view if you have a room facing the city. Location wise abit out of way, night time will be very quiet.

6/10

Pleasant

23 Apr 2019

unanimous

the hotel is a bit far from underground station. Breakfast choice quite good.

Leisure Family

10/10

Exceptional

20 Apr 2019

Verified traveler

The staff is amazing at this hotel! Everyone is so helpful and friendly. They are very accommodating and made our stay at Novotel wonderful.

Leisure Family

10/10

Exceptional

13 Apr 2019

Verified traveler

Nice hotel, centrally located

I enjoyed my stay very much.

8/10

Excellent

13 Apr 2019

Verified traveler

Five star services.

I am impressed by the attentiveness and high service level of the staff. Requirement is attended almost immediately. The room is clean but is showing obvious signs of wear and tear. Take for example I noticed that the carpet on near to the door is disaligned already and dust is trapped at the corner. The bathroom needs a face-lift too. Good
Sound proofing has always been a problem for most hotels. This hotel has the same problem. On the first night I was startled by the slamming doors in the middle of the night. Then there was some noises from the ceiling. Hopefully this can be improved by doing some renovation works.

8/10

Excellent

12 Apr 2019

Verified traveler

Weekend in Shanghai

The room was on 34th floor, good size and had fantastic views. Disappointed with Art 50 Revolving restaurant. Food was not up to standard; lacked variety and overpriced for what was provided. Advertised as free drinks but did not include alcoholic drinks. Breakfast was good.

Family

8/10

Excellent

07 Apr 2019

Naeem

Very good

Partner

10/10

Exceptional

23 Mar 2019

Verified traveler

Loved everything about the hotel. The staff were fantastic. Will stay there next time

Leisure Self

10/10

Exceptional

14 Mar 2019

Denise

Birthday surprise

This hotel blew me away. I was staying there on my birthday but I really had not said anything to anyone at the hotel about it. When my husband and I got back to the hotel that night, to my surprise, the hotel had delivered a cake, candles, plates and silverware. Wow, just wow!!!

Partner

8/10

Excellent

08 Mar 2019

stephen

Solid hotel

Stay was good staff very helpful

8/10

Excellent

03 Mar 2019

Kam Hoi

Nice hotel with nice staffs

Nice hotel with nice staffs.

10/10

Exceptional

26 Feb 2019

BenWong

Room is clean and comfy with great city skyline. Staff are friendly. Food is nice and surprisingly not expensive.

Friends_and_family Family

10/10

Exceptional

25 Jan 2019

Verified traveler

Really great hotel. Close to public transport. Great staff especially the concierge. Knows all the place to shop. Good breakfast buffet with variety

Leisure Family

10/10

Exceptional

02 Jan 2019

Verified traveler

Close to the Metro and supermarkets. Hotel staff are friendly, courteous and smile warmly towards guests. Truly enjoyed my stay at Novotel Shanghai Atlantis!

8/10

Excellent

12 Dec 2018

Verified traveler

Overall, the experience is excellent except a few pointers to highlight. First, none of the requests that were put up during the booking were fulfilled, wondering did Expedia put forward our requests to the hotel staff. Second, the location of the hotel is far away from the Metro station and the road leading to the station was uneven due to construction around the hotel.

10/10

Exceptional

27 Nov 2018

Amber

decent stay in shanghai. nice stay, good view in the executive floor

10/10

Exceptional

22 Nov 2018

JONG SUK

good

8/10

Excellent

13 Nov 2018

Linda

Too far from everything.

Beds had very firm mattress which ruined the stay. Location was not appealing. Although service was excellent and friendly we would not stay in this area again instead would choose to be closer to the tourist area and shopping.

Family

10/10

Exceptional

12 Nov 2018

Verified traveler

A great place to stay. Close to the subway and the river.

10/10

Exceptional

07 Nov 2018

Peiling

Wonderful!! Employees are outstanding!

I've been traveling to China more frequently these years, and I have to say, this time I've got the best experience. Not just the room got a fantastic view, but also the warm and nice welcomes I have received from all hotel employees. This is really impressive! And Thank you so much!! :)

10/10

Exceptional

03 Nov 2018

Mick

Maybe a little too far from the subway to get top marks. Jaded but clean, and great bar where can chill and drink cold large beers aftee a busy day up town. They even encourage you to double up at last orders. Breakfast was a bit poor from a westerner perspect in the restaurant on the second floor so maybe goto the deli instead

10/10

Exceptional

02 Nov 2018

RetiredCouple

Nice hotel, within walking distance to the subway. We arrived by the bullet train and purchased 3-day subway ticket on arrival at the train station - 40Y/person. Walking distance to a very nice waterfront park - East Bund - jogging/biking/walking trail + restaurants. Foreign exchange machine in the lobby. Free WiFi, an Android smartphone in the room, free calls to some countries, with google maps, free to use while visiting the city - very handy.

10/10

Exceptional

05 Oct 2018

Harjeet Singh

Excellent stay will like to stay again during my next visit

8/10

Excellent

02 Oct 2018

Verified traveler

Overall very good. Clean rooms, good food, comfortable beds. Fast elevators

10/10

Exceptional

24 Sep 2018

Verified traveler

Clean, Friendly

A good place to stay.

6/10

Pleasant

15 Sep 2018

Huzzy

Not a great location for tourists..... Will take a good 30 minutes to walk to pearl tower. Rates are good. View is superb. Slightly older chain of facilities

8/10

Excellent

14 Sep 2018

Gary

Nice hotel and good area. The view of the Bund was awesome

10/10

Exceptional

20 Aug 2018

Genevieve

Fantastic view (we were on the 42nd floor) - the staff was exceptional from check in through departure. The facilities (pool, workout room) are state of the art, the hotel restaurants were fantastic. We really enjoyed our time at the Novotel.

10/10

Exceptional

17 Aug 2018

Pankaj

Shanghai Trip-5 Novotel

excellent ... just like my previous stay !

10/10

Exceptional

08 Aug 2018

Scott

Pudong Gem

Nice place Nice Price

10/10

Exceptional

06 Aug 2018

HenryW

The Novotel Shanghai Atlantis was my stay in Shanghai from 7/12-7/25. I stayed on the 33rd floor with a great panoramic view of the city. First when I settled down in the room, I noticed a personal letter from hotel management to welcome me to the hotel, that set the stage of the 2 weeks stay. During the second week of stay, I received another letter to remind me that all the hotel staff were still eager to help me anyway they can. The management and hotel really got all its way to make the guest feel at home.

The hotel is conveniently located close to city center and to metro (A less than 10-minute walk to/from Pudong Avenue line 4 Subway Station). During my stay, I used the metro daily to travel around the city. The hotel has a top-notch Customer Service. All the hotel staffs are very helpful and courteous. The front desk welcomed our family as guests. When I made calls asking for additional toiletries and towels or sink drainage problem etc, it was dealt with very courteous and speedy manner. The hotel has four restaurants and a Deli shop that I had tried them all during my stay. Again the restaurant service staffs were very helpful and considerable. I also used the hotel fitness center quite often during my stay. The staffing member there were always happy to see me and help me to sign in. I found the well-equipped fitness center and pool more than adequate to meet my needs. Because I jogging every morning, the hotel is conveniently located between several jogging

4/10

Poor

03 Aug 2018

Anthony

Non smoking room which stinks of cigarette smoke...…..not comfortable even for a short stay

8/10

Excellent

13 Jul 2018

Adriana

Professional staff, good location.
Nice room, clean, good breakfast.

8/10

Excellent

08 Jul 2018

Jerry

Affordable hotel with excellent service.

the front desk receptionist is very helpful and our check in experience is very good. It was done very fast. Breakfast buffet has wide variety. Me and my family went to go swimming pool. We found there are floating algae in the pool. Me and my family get out of the pool in fear that we get disease from the pool

Family

8/10

Excellent

25 Jun 2018

Verified traveler

Good Location and near city

Room is clean and house keeping everyday. Staff is helpful and friendly..
Location of hotel is near mrt which is pudong station and century ave station.

8/10

Excellent

24 Jun 2018

Verified traveler

Hotel near to Pudong

Internet is slower than expect and difficult to login, also block of many apps.
Bath area design no good and water run out.

10/10

Exceptional

21 Jun 2018

Dan

Staff

it is the staff at the Novotel Atlantis in Shanghai that makes it stand out above the other hotels. a Big thank you to Jon and Colby the concierge Elva and Hebe in the Exec lounge and Quentin and Elena at the front desk. They went out of there way to make my trip so enjoyable

Friends

8/10

Excellent

11 Jun 2018

Wei Wei

Value for money

The hotel location is conveniently located near to a metro station. Hotel staff (receptionist and concierge) was helpful. Room was nice with a big window overlooking the area. Plenty of tv channels. The only thing is during my stay, the area was in construction so do expect some noise in the morning.

Friends

2/10

Poor

25 May 2018

graham

I had a very bad experience here. Hotel staff were not very accommodating. I wouldn't recommend it.

8/10

Excellent

24 May 2018

Verified traveler

Nice hotel near the Liujiazui business district.

Cozy place near the business district. Room was clean. easy to get a taxi before rush hour. Nice Gym and Pool.The complimentary mobile phone though needs to be replaced... poor battery life. The hotel is also near the metro but also near a construction of another metro.