The Ritz-Carlton Shanghai, Pudong

China , Shanghai
SHANGHAI, 8 Century Avenue, Pudong District
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100 reviews shown

10/10

Exceptional

09 Feb 2026

Won-Tek

Our family had a wonderful stay at the Ritz!

Leisure Family_with_children

10/10

Exceptional

15 Jan 2026

Hsin Yi

早餐选项不是很多，也不是听说的这么好吃。白天会听到楼上房间像是装修的声音，但其他都非常不错，服务非常好。

Self

10/10

Exceptional

03 Jan 2026

Robert

We stayed as a couple at mandarin oriental and the ritz. The ritz was more than twice the price, however there was a different. The location is supreme, apart of IFC mall and above the lujiazui metro station. Also the views are supreme throughout the hotel. Breakfast was better, including the view from breakfast but also slightly more choices for food and drinks. The service was better in that there was English speaking staff in all parts of the hotel. Check in was very busy for new years so we didn’t get a tour of the hotel like usual, but check out was very good. Flair bar is exceptional. The negative is that it is expensive vs some of the other options, however the views and location make it worth it. Base king Room was nicer and bigger than the base king room at the mandarin oriental.

Leisure Partner

10/10

Exceptional

02 Jan 2026

Nicholas

We had an amazing one night stay at The Ritz Carlton, they pulled out all the stops for us, a heart shaped mousse cake to celebrate our honeymoon, rose petals in the room, they opened up a separate room at breakfast so we could have a window view and they even etched our room cards with special messages as a keepsake. Amazing service and very friendly.

Partner

10/10

Exceptional

02 Jan 2026

Marie

The Carlton is nothing but the best!!! Shanghai Ritz Carlton was clean and very friendly. Always a good selection for staying overseas. I love the ritz hotels!!
My husband and I had a great experience in Shanghai. The front desk super friendly and helpful!! Crystal was really nice when we checked in and she even send a little cake for my birthday- definitely will come back to Shanghai. Ohhh and you can not miss the FLAIR has the best views!! Now Back home to USA

10/10

Exceptional

27 Dec 2025

Qereti

Top

10/10

Exceptional

15 Dec 2025

Randy

We really enjoyed the venue. Great hotel great view. Staff was fantastic. The club level was very nice.

Leisure Family

10/10

Exceptional

01 Nov 2025

Randy

The service and staff were excellent. The club lounge was fantastic and the view from the room incredible.

Leisure Family

10/10

Exceptional

05 Oct 2025

Wendy

The staff was excellent. Had an amazing stay!

10/10

Exceptional

02 Oct 2025

RAUL

Great stay

Business Self

10/10

Exceptional

29 Sep 2025

Leonel

The best hotel !

10/10

Exceptional

14 Sep 2025

John

The Ritz Carlton Shanghai, Pudong is pure luxury. Stunning views of the Bund and Oriental Pearl Tower, elegant rooms with floor-to-ceiling windows, and exceptional service made my stay unforgettable. Flair rooftop bar is a must visit for its atmosphere and views. I’d definitely stay here again and recommend it to friends and family

Leisure Self

10/10

Exceptional

01 Sep 2025

Ashlin

There is nothing bad to say about this property. Beautiful rooms with the most incredible bathroom. The view of the Bund was amazing.
We were greeted by a wonderful host called An who couldnt do enough for you. She made us feel so welcome. I would 100% return.

Leisure Partner

10/10

Exceptional

21 Aug 2025

Ryonah

We had a truly wonderful stay at The Ritz-Carlton Shanghai, Pudong. From start to finish, the service was exceptional. The staff were incredibly warm and friendly, especially toward my son. They made him feel so welcome, and he had the best time.

We had to check out early, and I was worried we’d miss breakfast, but the team thoughtfully packed it for us. That level of care really stood out.

The location couldn’t be better. It is right inside the IFC Mall and just steps from the Oriental Pearl Tower, Shanghai Tower, and Jin Mao Tower. You’re in the heart of Lujiazui with some of the most iconic views in Shanghai.

Our room was absolutely gorgeous, and the view from the window was breathtaking—both day and night.

After we left, I was surprised to receive an email from the hotel letting me know we had forgotten my son’s notebook. I hadn’t even realized it was missing until they reached out. That kind of attention and follow-through made me really grateful.

I highly recommend this property to anyone visiting Shanghai—luxury, convenience, and top-notch hospitality all in one.

Leisure Family_with_children

10/10

Exceptional

14 Aug 2025

Prince

Excellent services 💞

Leisure Family_with_children

10/10

Exceptional

28 Jul 2025

bingbing

great! everything is 5 star!

10/10

Exceptional

16 Jul 2025

Clark

This was the best hotel stay I have ever experienced. Check-in, service, cleanliness, facilities were all 5-stars.

Leisure Partner

8/10

Excellent

08 Jul 2025

Judith Veronica

Stayed for 6 nights and was generally pleased with the hotel and the services. Staff was attentive and very helpful in calling cabs and helping with our things. It was summer in Shanghai
and the hotel provided more than enough water bottles. It was also my husband's bday and they went out of their way to send a cake and a bouquet of flowers.
Breakfast had good variety - just don't like the plastic smell of the placemats. Overall - good stay and would recommend it.

Leisure Family

10/10

Exceptional

01 Jun 2025

Res

the staff are very welcoming and professional, the room was also clean

Leisure Friends

10/10

Exceptional

28 May 2025

Jebin

I had a wonderful experience.

Leisure Family

10/10

Exceptional

18 May 2025

Selena

Staffs at the front desk and the lounge have been nothing but lovely. They’re helpful, polite and professional.

Our suite was spotless, bed was comfy. Everything was great, nothing to complain about.

Leisure Family_with_children

10/10

Exceptional

10 May 2025

adel

I stayed in the ritz Carlton the room was excellent of all the many hotels I have stayed in this is definitely in my top 3.
Very clean room excellent view from the room . Has everything you could ever need .
Coco is the most pleasant hotel staff member I have ever met and gives A star service . All hotel staff speak excellent English .
A was also extremely helpful when checking out and went above and beyond .
velian on check in was great and the lady from Kazakhstan also very helpful.
For service , Luxury and comfort in Shanghai you have to stay here . Thank you ritz Carlton . Also check out flair bar and the pool

Self

8/10

Excellent

15 Apr 2025

Fen

Wonderful

Business_and_leisure

10/10

Exceptional

06 Apr 2025

Yuhua

Our stay at The Ritz-Carlton, Shanghai was nothing short of spectacular. From the moment we arrived, the staff went above and beyond to ensure our comfort - warm, attentive, and always ready to assist. Sara, in particular, was incredibly accommodating. We had a room which took our breath away - floor-to-ceiling windows framing the iconic Oriental Pearl Tower, with the glittering skyline of Shanghai stretching out before us at night. Mornings were just as wonderful, with a sumptuous breakfast spread overlooking the Bund. The pool also had wonderful view but you will need a swimming hat to use it. The rooftop bar had amazing views but there’s a minimum spend. The location is also great. You can get to the Bund in around 15 minutes by Didi or taxi. There’s a metro station about 5 minutes away. Overall, every detail of our stay felt special, making it an unforgettable experience. We look forward to staying again next time we’re in Shanghai.

Leisure Partner

10/10

Exceptional

01 Mar 2025

Savanna

The service and attention to detail was excellent! Well worth every moment we stayed there!

Leisure Family

10/10

Exceptional

27 Jan 2025

Claus

3 days back in Pudong

WOW WOW WOW What an Amazing Sevice, everything else is as a high end 5 star hotel should have, but we have never experienced the service we received at this hotel, honestly the service should get 10 stars - Rosy took so good care of us, absolute amazing. The hotel is located together with the ifc mall (best in Shanghai), and right next to the 3 tall buildings.

Partner

2/10

Poor

10 Dec 2024

JAMES CHENG TUNG

in room carpet is dirty. carpet on the walkway is also dirty. AC is not cool at all, so they move us to another room. we arrived on time and we communicated with them a while ago about our arrival time. but we still have to wait for 3 hours until our room is ready after 6pm. the overwhole equipments are terrible .

Business_and_leisure Family_with_children

10/10

Exceptional

04 Dec 2024

Ethan

Great accommodation from beginning to end. There was a line during check-in and the hotel staff brought me to another level to check in so I didn't have to wait. The rooms were spacious and maintained twice a day by the housekeepers. Overall it was a pleasant experience.

Leisure Self

10/10

Exceptional

27 Nov 2024

Jenny

amazing!

Leisure Partner

8/10

Excellent

13 Nov 2024

Hwachun

Buffet breakfast has great fruit.

Leisure Family

10/10

Exceptional

05 Nov 2024

Anjali

The staff is so so helpful and deserve heaps of praise. My husband fell sick and they helped me find a pharmacy and an international hospital. The gentleman at the desk walked me to the pharmacy and translated for me. The guest service folks helped me find an international hospital and booked a taxi to take us there in 2 minutes of making the request

The only downside is the gym and the lack of vegan options for meals. Breakfast is also a bit limited, but the chef helped me find vegan options.

10/10

Exceptional

17 Oct 2024

Yee Kok

Staff are very friendly and helpful

Leisure Partner

10/10

Exceptional

02 Oct 2024

Lorna

Fantastic hotel . Lovely helpful staff. Great rooms , comfy bed. Excellent breakfast buffet. Room cleaner Jane was excellent. Lots of little extra touches
I didn’t use the fitness center or pool but they look amazing. I did go for 2 runs - the concierge team can offer you a running map ( not really needed) and cold water and towels on your return . A great treat .
Can’t wait to come back

Friends_and_family Friends

10/10

Exceptional

30 Sep 2024

Lucia

Exquisite hotel and amazing people. Club Lounge is perfect. Will recommend Ritz-Carlton Shanghai to all our friends.

Leisure Partner

6/10

Pleasant

18 Sep 2024

Christine

Amazing view and great amenities!

However, the check-in process was absolutely horrendous. We booked Oriental Pearl view room, and they DOWNGRADED US to partial view room. We asked why downgraded us?? (This is just too ridiculous that we couldn’t believe it), the lady simply told us that because the room we booked wasn’t ready yet- it was 4:30pm already when we checked in…

We insisted that we want the room we booked. She had us to sit at the lobby (didn’t comp any coffee/water), told us it should take 20 min for the room to be ready. Turned out we waited for almost an hour.

Business_and_leisure Partner

10/10

Exceptional

16 Sep 2024

Chen I

Staff were wonderful, the view of the Bund and Pearl tower was gorgeous and the amenities in the room were top notch. Had a very enjoyable stay - will come again.

Business_and_leisure Family

10/10

Exceptional

13 Sep 2024

MEI KUN

方便

Leisure Family

6/10

Pleasant

08 Sep 2024

sep

Too many ladies supporting for the elevator. But too less for room service.

Business_and_leisure Partner

10/10

Exceptional

30 Aug 2024

Daniel

Great service!

Business Self

6/10

Pleasant

23 Jul 2024

Winnie

Nice hotel. We asked two beds but end up with one bed room. It is too small under the rate we pay.

Leisure Family

10/10

Exceptional

20 Jul 2024

Ali

Is a great place with great staff

Friends_and_family Family

10/10

Exceptional

17 Jul 2024

Catherine

The hotel personnel are professional, they attended all my needs in a timely manner. I had a pleasant stay.

Business_and_leisure

10/10

Exceptional

03 Jun 2024

Ilya

Amazing view

Business_and_leisure Friends

10/10

Exceptional

14 May 2024

Diana

The location is absolutely perfect . The staff was amazing , every single member went beyond a perfect service .

Leisure Partner

10/10

Exceptional

08 May 2024

mansour

Perfect stay and nice restaurants

Business Self

10/10

Exceptional

06 May 2024

GARY HAO

perfect

Self

10/10

Exceptional

30 Mar 2024

KWOK

Traffic is not too good. But subway is right underneath.

Business_and_leisure Friends

10/10

Exceptional

10 Mar 2024

XIAODONG

Nice Hotel

Business_and_leisure Friends

10/10

Exceptional

04 Mar 2024

Kotchanipar

Good location, responsive room service, clean and comfortable room, fast check out. It was an excellent stay. Located slightly further away from city centre and therefore offers quiet surroundings for good rest. Room design is contemporary and I like it a lot. If hotel could provide covered car park, that will be great

Business_and_leisure Family

10/10

Exceptional

23 Jan 2024

Sean

Top notch property

Family_with_children

10/10

Exceptional

05 Dec 2023

DaoYing

It was an excellent stay. Top level services, food and views.

Leisure Family_with_children

10/10

Exceptional

27 Oct 2023

Peiqiao

Amazing experience and very professional service

10/10

Exceptional

14 Oct 2023

Andrew

Ritz-Carlton is a great place to stay, quality rooms, friendly staff, fantastic restaurants.

Leisure Partner

10/10

Exceptional

15 Sep 2023

Yegor

Amazing property and amazing view. Definitely check out the swimming pool. The only two small negatives - there were no scales in the room and the breakfast buffet was good, but not stellar as would be expected at Ritz level.

Leisure Self

10/10

Exceptional

10 Sep 2023

Domenico

Excellent hotel and an amazing rooftop to enjoy Shanghai while sipping drinks!

Business_and_leisure

10/10

Exceptional

26 Aug 2023

Travis

Top notch

The Ritz exceeded my expectations. The staff was amazing, especially Ada and Estella in the restaurant. They were always there to help guide me to some delicious food and giving me the best seat in the house. The hand written letters I received everyday made me feel at home. Wouldn’t stay anywhere else.

Business

10/10

Exceptional

25 Aug 2023

YU LUN

Service from staff was excellent and helpful. They gave me ginger tea upon my arrival through rain. Lobby manager Mike can remember my surname even after days of accommodation. Feel so warm.

Leisure Family

10/10

Exceptional

03 Jul 2023

Yan

Never disappointed with the service! Super helpful staff and unbeatable view!

Leisure Self

10/10

Exceptional

23 Jun 2023

Mark

Great location, state-of-art facility, very friendly and helpful staffs.

Business_and_leisure Family

10/10

Exceptional

01 Jun 2023

Yiran

The best hotel ever!

10/10

Exceptional

17 Apr 2023

Vantuyl

High quality at a remarkable address.

Business

10/10

Exceptional

30 Mar 2023

JOAO

I was impressed with the level of kindness from staff. They are very professionals and always ready to help.
The restaurant staff in the 52 floor treat you like a King and are very respectfull. Overall I and have a good impression about the and I will surely return.
Just want to mention that due to professional reasons I had to check out one day before my original check out date

Business Self

10/10

Exceptional

26 Feb 2023

SHUHEI

It was a best hotel stay in Shanghai. Especially service quality was exceptional, among the hotel staff Ivy (Ritz-Carlton Club manager), Alex (Door keeper) was so friendly and made our best experience there. Because of them I'm convinced to go back there and stay again.

Partner

10/10

Exceptional

20 Sep 2022

Marek

What 5-star hotel should be

Great location, lovely room with amazing view and staff that goes extra mile to provide best possible service.

Partner

10/10

Exceptional

07 Jan 2020

The view from The Club Studio room was amazing and the Club Lounge access was worth it. However, the decor in the room seems rather old and dated, the tv in the bathroom didn't work. The bed was the best sleep I ever had so that was a relaxing experience. The only one thing we disliked was that we had to pay for swimming caps to go in the pool and jacuzzi. This is the first time I ever was told I was not allowed in a pool without a swimming cap. The staff said I can buy from them the caps they sold around $20 usd and I had no choice since it was my last day.

Despite that, I'd stay at the The Ritz Carlton Pudong again for the view and club services.

Leisure Partner

10/10

Exceptional

11 Dec 2019

Donna

Superior property with excellent service and hospitality. The beds are the best I've slept on in China, exceptionally comfortable as I like them lofty.

Business

10/10

Exceptional

02 Dec 2019

Laura

Best Hotel Experience

I cannot say enough good things about this hotel. From the moment we arrived, we had a fantastic experience. The service is superb, and the room was fantastic. Great bed and shower, and very spacious with plenty of room to hang up our clothes. We had breakfast at the hotel which was great, and we also had dinner at one of the restaurants and it was exceptional. They even gave us a few extras at dinner for being guests of the hotel. The area around the hotel is very easy to navigate, and it was easy for us to get anywhere we wanted. We can't wait to go back and stay again!

Partner

10/10

Exceptional

15 Sep 2019

bondoliver

Amazing Hotel with great view to the river & tower, top location over Ifc mall.
Arrived late evening I was greated by the friendly reception desk staff. The luxury room offers all what you can expect from a top luxury hotel. The Flair cafe & restaurant has an amazing view, the food and the drinks was fantastic. I recommend the rooftop restaurant, but making a reservation via e-mail is very helpful, especially on weekend. The most advantage is that you can reach the hotel via short walk through IFC shopping mall. If you are looking for a amazing view over Shanghai and a rooftop with great food & drinks, this is the best of the best luxury hotel you can find in Shanghai close to the tower !!

Leisure Self

10/10

Exceptional

16 Aug 2019

Esther

Great hotel, wonderful service. Eager to please!! Exceptional experience.

8/10

Excellent

20 Jul 2019

Verified traveler

Exceptional service. The only problem I had that my room did not get cleaned two times in a row.
Also our room was not ready upon the arrival which was one hour later than check in time. For the inconvenience we did get our room upgraded.

Leisure Family_with_children

10/10

Exceptional

08 May 2019

Chad

5 star hotel

Service was outstanding, great location, and rooms were incredible.

10/10

Exceptional

07 May 2019

Chad

Outstanding stay

Service and the restaurants were fabulous. The room was beautiful and location very well situated.

10/10

Exceptional

20 Apr 2019

Verified traveler

The staff were extremely helpful and it was a pleasure to stay at this hotel. The breakfast was outstanding. The views were amazing, would thoroughly recommend.

4/10

Poor

18 Apr 2019

Verified traveler

This was the first time I felt uncomfortable with the service in Ritz-Carlton.

Business

10/10

Exceptional

08 Apr 2019

Verified traveler

I spent very valuable time and relaxing time at your hotel. Many thanks to your hospitality.

Friends_and_family Family

10/10

Exceptional

19 Feb 2019

Diana

Great location, very close with Metro station, IFC mall. The staffs are very helpful, Frank and Michael especially, they help me settle in and getting around Shanghai. The room was comfortable and spacious, also they gave me an upgrade room which making it an extra plus :)- Thank you RC, definitely coming back when I am in Shanghai, Cheers - Diana

Leisure Self

10/10

Exceptional

07 Feb 2019

nadene

what an awesome experience..love the robes, room, roof top bar, location

Friends

10/10

Exceptional

03 Feb 2019

KentDunk

Your staff could not have been friendlier, more helpful, or professional! They were just terrific! Your restaurants were just as great with delicious and well-prepared offerings. Your gym is generously supplied with tons of equipment options in brand new condition. I appreciate that you have a lovely swimming oool, hot tub, and sauna available as well. Our room was beautiful with a great view!!

Leisure Partner

10/10

Exceptional

10 Jan 2019

Will stay here next time, professional front desk staff

Leisure Partner

10/10

Exceptional

07 Jan 2019

Verified traveler

I stay at club access Room at this hotel for the convenient travel. Everything was great except i can only reserved one free limousine ride to the bun during my 5 days stay at the hotel. Perhaps in future the staff can help to inform better how to take advantage for the limousine ride. Overall i'm pleased with service and food provided during my stay.

10/10

Exceptional

31 Dec 2018

Verified traveler

Magnificent atay

A great experience with magnificent service and location was just perfect. The mall had great restaurants and easy transportation.

Family

10/10

Exceptional

26 Dec 2018

Kishore

Amazing service experience

It was an amazing experience. Rooms was excellent and service was amazing.

Family

10/10

Exceptional

17 Dec 2018

Sharon

The Ritz

Could not have been better. What we really appreciated was the kind and very helpful staff that were available at all times. The stay was phenomenal!

Partner

2/10

Poor

09 Dec 2018

Verified traveler

The stay was very very disappointing for Ritz Carlton 5 star hotel.
The hotel didn’t have proper heat working it was freezing in the rooms, we called for them to fix it they tried multipule times than moved us to another room. The other room had the same issue we had to deal with freezing cold room for another night. When we called the manager to complain because we felt sick they said the heat is not working but they gave us a space heater. A 5 star hotel room suite with a small electric heater. My husband felt ill from his stomach and was sick in the bathrooms and when I called to ask what types of teas they offered they right away answered “it’s not free” I’m paying over $500 for a room per night does it seem that I would care for few dollars tea bag, they were very rude and disrespectful.
We also went out to dinner and couldn’t find a taxi back since it was snowing in Shanghai for once and when we called the hotel to help us get a taxi they said no they can’t do that for their guests
Also they breakfast buffet was more like a 3 star hotel, bread was cold and hard only eggs and cereal for breakfast options and Chinese lunch for breakfast.
We have traveled to many countries and stayed in many 5 star hotels I’ve never experienced a service and hotel like this.
The only good service they have was the spa honestly

10/10

Exceptional

24 Nov 2018

Peter

Awesome hotel

What an amazing hotel. Wonderful service, great restaurants, and the best showers in Asia. Could not stay at a nicer hotel.

10/10

Exceptional

20 Oct 2018

Barb

Beautiful hotel! Tops in everything. Luxurious room, all the amenities. Pool has amazing views. Club level great food, service & views. Flair outside bar fun. Staff was wonderful-especially Wembo! Would highly recommend this hotel.

10/10

Exceptional

19 Oct 2018

Tony

Fantastic hotel close to Shanghai Tower

Close to Shanghai Tower (awesome views from hotel room), lounge-access for club room is worth the extra cost as food and drink selection is great and service is first class. Rooms are spacious and can be interconnected (great for families). Beds are wonderfully comfortable. Only regret was I couldn't stay a few more days.

10/10

Exceptional

17 Sep 2018

kashif

Warm comfort

This is an excellent facility and location in Shanghai. Facility aside, the team taking care of us at the hotel was fabulous. We used the club lounge and the staff there made us feel very special and welcome, that what made our vacation special. A simple gesture of packing us leeches (after my wife had a conversation about that fruit with the staff at the club lounge) for our excursion one day was so caring and sincere that it really touched our heart. Kudos to the staff, management for a job well done. Will definitely go back there with our kids.

Partner

10/10

Exceptional

04 Sep 2018

Lynne&Marc

Delightful staff, even noticed our dire hot condition after a day of sightseeing and immediately sent up more water to our room. Very excellent location, amazing pool and spa bathtub. The staff were completely friendly and wonderful! Always helpful! Room was spacious, bed delicious, view drop dead!
First time in Shanghai, but in the future will ALWAYS stay at the Ritz! They have completely spoiled us!

10/10

Exceptional

08 Aug 2018

My experience at the Ritz-Carlton Shanghai Pudong was simply outstanding. The accommodations were awesome, as we were upgraded to a room overlooking the Bund. The staff all provided exceptional service, particularly a guest recognition officer named Evelyn Yu who went above and beyond to ensure our stay was wonderful. We also received excellent and personalized service at Flair Restaurant from Yvonne over lunch. The manager of Flair restaurant named Ivan also gave unbelievably personalized service on two evenings. The weekend at the Ritz was so nice that we decided to return a week later for an overnight stay. We cannot recommend the hotel more highly.

4/10

Poor

24 Jun 2018

Hussein

I had to go Disneyland and unfortunately the staff didn't inform me that passport has to be shown to purchase tickets. All information regarding Disney land trip was provided to me from hotel staff. I went to Disneyland on 22nd June and could not enter as I didn't carry my passport along.
Even the metro line information for going to National Exhibition and Airport was not proper as I had to figure it out with someone else.

10/10

Exceptional

15 Jun 2018

Alan

Just completed a fantastic 3 day stay at the Ritz Carlton Pudong to conclude our vacation in Asia. Very impressed by the high level of professional and friendly service (which is typical throughout the Ritz hotel chain) provided by everyone at this hotel. Especially front desk personnel Cancy, Jayden & Jennifer... the manager and bell boys who always greeted us with smiles and offer to help in any which way possible (our luggage, transportation & general directions)... as well as the prompt, discreet and outstanding job by maintenance staff to keep our room (#5101 - with fabulous view of the three skycrapers nearby particularly at night) and public areas in tip top condition.

Our request for earlier check-in and a late check-out time was granted without a hitch. We were pleasantly surprised by the kind gestures from the staff -- including personal greeting cards, fruit platters and desserts, as we celebrated a couple of special occasions during our trip. Also dined at the in-house Aura Lounge and Flair rooftop restaurants and enjoyed both the food and sweeping view of the Bund very much.

Will certainly stay here again on our next visit to Shanghai. Highly recommended 5-stars!!

10/10

Exceptional

02 Jun 2018

Verified traveler

Lovely hotel - especially the executive club servi

I don’t particular love Art Deco decor but the hotel was lovely and the service was excellent. I stayed on the club floor and club service was superb - about the best I’ve ever had. It was all day food/beverage ( including wine) and fabulous snacks . It was nice to not have that “happy hour” rush at most prestige hotel clubs. I was treated like a princess.

Family

10/10

Exceptional

29 Apr 2018

Mark

This hotel is a ***** Star property in Pudong. Perfect hotel if you are staying for business. Great hotel with all the details.

8/10

Excellent

01 Mar 2018

Verified traveler

The hotel was the perfect place to end our 2+ week trip.

10/10

Exceptional

20 Feb 2018

Richard

Modern luxury hotel in the city centre

Fantastic experience in the club lounge with lovely staff. Celebrated grandparents 80th, which the staff catered for. Excellent facilities including the gym, pool and rooftop bar.

10/10

Exceptional

27 Jan 2018

Anthony

Great hotel.

It is a new beautiful hotel with incredible views and services. Everyone was so helpful and accommodating.

10/10

Exceptional

06 Jan 2018

Kent

Beautiful hotel. Close to Pearl Tower.

We booked the \"Studio\" room. I think they refer to it as a \"junior suite\" at the hotel. Beautiful room with panoramic views of the city. Our room faced the Shanghai Tower on the right and on the left, you could see the Pearl Tower. Room size is more than sufficient and we had a baby in tow.

House keeping was excellent as they had brought us some baby toiletry products. Also, there is no shortage of bottled water in the room to drink and to make formula with. They also constantly refill at turndown and in the mornings. Special thanks goes to Guest Recognition Officer, Erica, for making our stay fabulous. She had printed out Shanghai information for us and given it to us, even without us asking! And we were also given a lovely Ritz Kidz backpack for our LO.

The hotel is right above the subway station. There is also a high-end mall right below the hotel and another mall across the street with many other shops.

Family

10/10

Exceptional

12 Dec 2017

Verified traveler

It was really good experience and staff very friendy

Partner

8/10

Excellent

09 Nov 2017

Verified traveler

excellent hotel with perfect location and window view，facility and service is also good