Name: MAXX BY STEIGENBERGER SHANGHAI ON THE BUND
Address: 1 East Jinling Road, Huangpu District, Shanghai, 200002, CN

10/10

Exceptional

23 May 2026

CHEE SENG

The staffs were super helpful. Rooms were clean and location was convenient

Self

10/10

Exceptional

27 Aug 2021

Patricia

Staff were incredibly friendly and helpful. The location is superb!

Leisure Self

10/10

Exceptional

07 Aug 2021

Jenna

The staff are very helpful!

It was a great stay. Very clean, great view and staff were very efficient, helpful and accomodating.

Partner

6/10

Pleasant

22 Jun 2021

Trevor

Looking tired

Despite an upgrade at check in the service was very patchy, no bath robes until day 2, no one a seeing phone for ages etc. A classic building but looking tired, fake speaker by tv had collapsed in revealing nails, exposed and antique plugs, rattling air con etc. The one thing it has going for it is location

Business

10/10

Exceptional

03 Mar 2021

Verified traveler

Thank You

Thanks to Xin Chi at reception for a very kind welcome, and to the rest of the staff for a nice stay.

Friends_and_family Family

4/10

Poor

03 Nov 2020

Justin

Disappointing

They could not find my booking and played to blame game took me over 45 minutes to check in. Was a tight booked trip really did not have time for this inconvenience.

Business

10/10

Exceptional

10 Oct 2020

Verified traveler

The location was amazing, the bed was really comfy. Breakfast was ok, but other than that, everything was really great, would definitely stay again.

Partner

10/10

Exceptional

28 Sep 2020

Laura

Literally ON the Bund.

Brilliant hotel that couldn’t be any closer to the Bund if it tried-wonderful. A great suite with a gorgeous view of the Bund itself. Bathtub in room is a decent size considering it’s Asia (some tubs are kinda small).

Self

8/10

Excellent

10 Sep 2020

Verified traveler

The establishment and facilities are a bit old, but the service staff is friendly. The view from the room is also excellent.

8/10

Excellent

09 Sep 2020

Verified traveler

The room is well decorated and clean. However, the hotel management needs to step up their games. It took almost one hour queuing in line before I could check in, which I According to the staff, it was because there was a sudden surge of booking, which didn't make sense to me.

10/10

Exceptional

27 Aug 2020

Verified traveler

Check in was fast. Staffs are helpful. We got an excellent view of the bund. Price is more than reasonable.

Leisure Self

6/10

Pleasant

18 Jul 2020

P

The hotel is located at a very convenient spot, within a short walking distance to the metro station and the Bund is at your doorstep. Great view from the room and restaurant. However the facilities were not well maintained and cleanliness was not up to scratch. Staffs at the reception were not particularly pleasant and did not leave a great impression.

Business_and_leisure Partner

6/10

Pleasant

17 Jun 2020

NUTSUDA

Average hotel

Old room. Tried to order room service at 22.00 but they said there were no staff working (despite the menu saying it was still within working hours). Breakfast was average. Only good thing was location.

Partner

4/10

Poor

08 Jun 2020

Lars

Need to get up in service level again.

the hotel a good location, but it's not neer to be a 5 star hotel.
the room's are getting old and need to be fix.
the breakfast is so bad, and it's clearly to see that the try to save money becaurs it have been a bad year. bread was 1-2 days old, there was also only 2 persons to do the service and they was not able to do this work alone, i was waiting 45 minutes to get breakfast but it did not come, and i need to go to the airport.
i hope the hotel can get the service back to normal again but now i will not go there

Business

6/10

Pleasant

21 Apr 2020

Verified traveler

Not exactly a 5-star hotel

The location of the hotel is great, right on the Bund. The size of the room okay and we had a decent view of the river. The hotel is a little older than we expected. The service was completely lacking. Maybe it was because of Covid-19 and they had a back up team servicing the hotel. The front desk guy spoke great English, but not that friendly. We ordered breakfast and what came was completely different, two days in a row and it wasn't even that good. Meh.

Partner

8/10

Excellent

27 Jan 2020

Tuvia

Good location- very convenient

A big hotel
Well located on the Bund
Large rooms
Good and versatile breakfast
Yet, nothing memorable

Business Partner

10/10

Exceptional

27 Jan 2020

Ishtiaq

Super Service!

Excellent location and service. The breakfast was outstanding with a wide choice of cuisines. One thing they could improve is the lighting in the lobby.

Partner

10/10

Exceptional

19 Jan 2020

Verified traveler

Every thing was excellent, Location is at bund, wonderful view of river side from room.

Leisure Friends

10/10

Exceptional

17 Jan 2020

Keith

Very friendly staffs, clean rooms, nice view from the room.

Business Self

10/10

Exceptional

16 Jan 2020

HERNANI

The best hotel I’ve stayed in Shanghai

It was wonderful.....................................:::::............................................::.::.::.:

Business

10/10

Exceptional

29 Dec 2019

Verified traveler

Very good hotel. Location is great, staff is friendly and rooms are fantastic.

Leisure Partner

4/10

Poor

27 Dec 2019

Alex

Honestly this hotel was a joke and I would never stay here again as a VIP gold member for Expedia. I told them before getting there that I was a gold Expedia member and they said that they would see availability for potential upgrades when I check in. The staff members need to be retrained and definitely need to improve their English especially at a 5 star international hotel. When checking in, they kept trying to up-sell me to different rooms so clearly they had plenty of up-gradable rooms but they did not want to give any to Expedia gold members. If that the case, they should not even advertise to be a VIP expedia hotel and that should be taken off of their listing on the Expedia website. This was very frustrating and I tried to explain to them that for Expedia gold members, if upgrades were available then members should be upgraded. 20 percent off food and beverages was not given to me either and no one mentioned about it. The room was dark and smaller than expected. There was also a huge diagonal concrete bar that blocked the view of the city on a small window. I was shocked at how terrible it was basically might as well have no windows and this was not mentioned to guests before booking the rooms. I called and was told that all studio suites have the giant concrete bar positioned diagonally across the only window that each room would have. I found out later this was a lie. The staff also talk about you in chinese in front of you to make fun of you.

Leisure Self

8/10

Excellent

19 Dec 2019

Verified traveler

Good location, good view directlyview the river vuew. Only unexpected the room size was small, with such pricing. Diffrfrom photo view on hotel advertising. Missing leading size of room.

Leisure Self

8/10

Excellent

19 Dec 2019

Verified traveler

Would do again at the right price

Location is great, right there on the Bund. Rooms a bit dated and dark. When I get up for an early flight I like a well light room to make sure I have all of my items, this was not the case. Service was outstanding -kind, helpful and excellent English.

Business

10/10

Exceptional

11 Dec 2019

Virapat

We stayed at shanghai deluxe room for 4 nights. Brillent view, clean and nice service. We got surprised cake for anniversary. Once we back, we will stay here surely.

Partner

6/10

Pleasant

09 Dec 2019

Verified traveler

Great location yet recommand renovation!

The hotel is in the greatest location and convenient (apart from dropping off and getting on). Myself, relatives and friends have stayed in this hotel in the last couple of years, service was great back then and rooms were clean. However this time around, not only the rooms are getting really old, some rooms do not have shower screen slider, sink is fairly blocked, and overall service level isn't as great as before. Breakfast is not too bad. Recommend the hotel to really think about renovate the guest rooms with up to date technologies to retain return customers as after this stay I'm unlikely to revisit until there's improvements made to this hotel.

Friends_and_family Family

10/10

Exceptional

29 Nov 2019

Verified traveler

The stay was very comfortable, we were actually disappointed seeing the room size (We were staying in a Suite earlier) but after settling down, other things like the hospitality, location, the courtsy free drinks and the convenience of just being there overwhelmed us so much, we completely forgot the room size. It actually became the highlight of our trip.

Business_and_leisure Family

8/10

Excellent

26 Nov 2019

Verified traveler

Room was well appointed and comfortable.

Staff were on the whole very pleasant and helpful.

Service in the breakfast room was haphazard.

Leisure Partner

8/10

Excellent

25 Nov 2019

Verified traveler

Location was excellent. Breakfast buffet was a little boring especially on the dim sum buffet. I expected better dim sum buffet being in China. Afternoon drinks did not really have snacks to speak of. It was great to have a very nice area to relax but again the food offering was not the best. Some days there were some fruits but some days none.

Leisure Family

8/10

Excellent

24 Nov 2019

AJ

Staff are very hospitable. Service was excellent. Location on the Bund was really convenient. Room was nicely appointed. Would recommend.

Leisure Partner

8/10

Excellent

20 Nov 2019

Verified traveler

We had a beautiful suite overlooking the bund and with a view of the pearl. Spacious and well appointed. Loved the quick service and happy hour. The location was a hit and miss because the taxis were a plenty but they always miss the pick up point. The room air conditioner also seem to default to warmer temperature despite us setting it cooler repeatedly.

Friends_and_family Friends

10/10

Exceptional

17 Nov 2019

Janet

Lovely Hotel in an Excellent Location

This is a lovely hotel in an excellent location, right on the Bund. The room was a bit small but very comfortable and clean, with all the amenities one needs. The breakfast buffet was very good, with foods suited to both Eastern and Western taste buds. I highly recommend Les Suites Orient, Bund.

Partner

10/10

Exceptional

17 Nov 2019

Sam

The breakfast was good quality but could have offered more variety

Leisure Friends

8/10

Excellent

12 Nov 2019

joseph

Another great stay

We have stayed here many to mes. Great location and very nice hotel

Partner

8/10

Excellent

12 Nov 2019

Verified traveler

Great location in the Bund, guest evening drinks, breakfast was included with good options

Leisure Partner

10/10

Exceptional

10 Nov 2019

Andy

Absolutely great location right on the Bund and most rooms have views of the river.

Leisure Partner

10/10

Exceptional

08 Nov 2019

Verified traveler

I have been staying in this hotel for many years and only stay here whenever I’m in Shanghai. It’s just right at the Bund so the location is very convenient.

Business

10/10

Exceptional

07 Nov 2019

Verified traveler

We stayed there for 8 days. Location was fantastic n4xt to Bund, staff were very helpful, breakfast was excellent and accessibility good. Would highly recommend

Leisure Family

8/10

Excellent

04 Nov 2019

yj

The view was wonderful and breakfast was great. The lobby situation was a little confusing (elevator from ground level to lobby then separate elevator to room). TV channel options are limited without paying extra. Overall wonderful. Super good value for the bund view.

Leisure Partner

10/10

Exceptional

04 Nov 2019

Verified traveler

nice location. close to the ferry. close to yu garden. lovely hotel and the room is very clean. breakfasts are awesome!

Leisure Partner

10/10

Exceptional

03 Nov 2019

Verified traveler

excellent bund view from room

Leisure Partner

10/10

Exceptional

03 Nov 2019

Quentin

Nice hotel with exceptional location

Nice little hotel with an amazing location right on the Bund and views to Pudong from the room and bath. Hotel was clean and properly maintained. Staff has very limited English, but still willing to help. I had dinner there as well. The food was good. Breakfast was quite limited compared to other hotels in that category.

8/10

Excellent

02 Nov 2019

Harold

Four Stars

Very convenient location on the Bund. Incredible views of Bund waterfront from rooms. Modern rooms. Very good buffet breakfast. Elevators malfunctioned one day, which was a problem.

Friends_and_family Family

10/10

Exceptional

02 Nov 2019

Verified traveler

It's in a great location. There is a good choice of food at breakfast and the free coffee all day is a nice touch.

Leisure Friends

10/10

Exceptional

30 Oct 2019

Sonnevy

Great stay.

Our checki-in was fast and efficient .Our room had a good view of the bund and clean.The bed was comfortable and roomy.Prompt e-mail request reply from the hotel management before our arrival .Breakfast was good with western and Asian cuisines.Overall it was a great stay .The staff was helpful in all our questions especially Mark Wang.We will definitely stay here again .

Partner

10/10

Exceptional

27 Oct 2019

Hans

Bund

Very nice hotel excellent

Partner

10/10

Exceptional

26 Oct 2019

Jason

Great hotel

Great location. Very clean. Great service. English speaking concierge. Breakfast was average

10-15mins stroll along the Bund to get to the main shopping strip.

Friends_and_family Family

10/10

Exceptional

23 Oct 2019

INGRID

Excellent value for the money, great location, breakfast is delicious with lot of choices.

Partner

2/10

Poor

20 Oct 2019

Travellingsaz

Good location, not helpful staff and no customer service

Leisure Self

6/10

Pleasant

20 Oct 2019

Verified traveler

The internet was barely working. I could not get any work done. Although the hotel was great in general, lack of internet made my stay very bad.

Business Self

10/10

Exceptional

19 Oct 2019

Verified traveler

Great property and great location near Bund. We first got a corner room between two sets of elevators (main and a side service elevator) and heard mechanical squeaking the first night but they moved us to a better room the next day. Great on site breakfast was included with our package. Also booked a great Grey Line our through concierge.

Leisure Partner

10/10

Exceptional

13 Oct 2019

Verified traveler

Fantastic location, incredible views of the Bund, very friendly, helpful staff.

Leisure Family

10/10

Exceptional

13 Oct 2019

Verified traveler

The hotel is all about location. Fantastic area to walk around and visit the gardens about 5 min walk, The Bund across the road, cruises directly across and easy access to the Hop on bus and shopping. Views from the room were superb. Rooms little older, great staff who organised transfers and were very helpful. Well worth the money.

Friends_and_family Family

10/10

Exceptional

12 Oct 2019

Jay

the location of the hotel was right on the river and close to shops and attractions, although the nearest metro station was about a 10 min walk. The staff were friendly and polite. I would recommend a room with a view of the bund, it made our trip!

Leisure Friends

10/10

Exceptional

11 Oct 2019

Frank

Nice hotel nice stuff beautiful views

Self

10/10

Exceptional

07 Oct 2019

Verified traveler

Nice service and good position hotel.
Especially TINI HOUR event was very good.

Friends_and_family Family_with_children

6/10

Pleasant

29 Sep 2019

Verified traveler

The room was really nice view was great. The property doesnt have a pool but it does have a nice gym. The service was good overall but was a little frustrated when the concierge at the lobby refused to flag a cab for me

Leisure Friends

10/10

Exceptional

27 Sep 2019

Ben

Tourists area, near restaurants and shopping.
Early morning check out the receptionist is not really helpful

Leisure Family

10/10

Exceptional

25 Sep 2019

Verified traveler

Perfect perfect location!! Beautiful views of the Bund from our room! Also, when we ordered extra shampoo, a robot delivered it to our room on the 7th floor all the way from the lobby! It was the cutest ever and definitely brightened up our day!

Leisure Family

10/10

Exceptional

23 Sep 2019

Verified traveler

Great location, lovely hotel, friendly and helpful staff

Leisure Partner

10/10

Exceptional

22 Sep 2019

Verified traveler

Rooms are big and comfortable. Breakfast is perfect, los of things. Hotel stuff dont speak english and are not helpfull

Leisure Family

8/10

Excellent

21 Sep 2019

Venus

Recommend

Cool

8/10

Excellent

18 Sep 2019

Verified traveler

We thought Les Suites was a clean and pleasant place to stay. We only stayed 1 night but found it pleasant.

Leisure Partner

8/10

Excellent

12 Sep 2019

Wen

Perfect location at the bund Shanghai. Near shopping area. Easy to go to pudong tv tower and Shanghai center. It’s an old hotel. Summer time the room is very humid.

Leisure Family

10/10

Exceptional

10 Sep 2019

Verified traveler

Great location at the Bund with ferry terminal across the road & the Bund Sightseeing Tunnel nearby. Friendly staff. Great room setup & amenities. Nice restaurant. Excellent all round.

Leisure Family

4/10

Poor

07 Sep 2019

Chia Wen

Zero help from the hotel & super noisy enrionment

We stayed there for two nights. The construction outside were none stop for day and night. Cannot sleep well because of the construction noise. The staffs there have no smile at all. When we told them the noise and they just want us to leave the front desk and just suggested \"we should call the hotel to check before we book it.

10/10

Exceptional

02 Sep 2019

Carol

August 2019 2 night stay

Decided to have 2 day stopover. Excellent views looking over Bund. Did need to leave our room to see everything. Lovely night lights.Short walk to ferries and hop off an on buses. Not many eating places close by but did find a little local restaurant just around the corner or get the ferry across the river. Very cheap to travel in ferry. Dined in hotel restaurant first night and was very good. A little expensive. Great happy hour with free cocktail. Tea and coffee biscuits and fruit available all day. Great breakfast. Noise from construction overnight but didn’t disturb us too much. Staff able to communicate well with us and very helpful. Enjoyed our stay.

Partner

8/10

Excellent

26 Aug 2019

Verified traveler

This hotel is in a great location, our room was overlooking the river and the view was spectacular, breakfast was great with a good variety of food, very comfortable bed and spacious room. The only downfall was no bar area on the premises and as the weather was very hot i would of loved a pool, we had a great stay and would rebook this hotel again.

Business_and_leisure Partner

10/10

Exceptional

26 Aug 2019

Verified traveler

The room was very nice and clean, especially the bathroom which featured a heated toilet, full bath, and shower with rainfall head. The room itself was cozy and kept neat and clean. Breakfast was good, and the overall atmosphere of the hotel was quite nice. Staff were helpful in locating transportation and other nearby features.

Business_and_leisure Partner

8/10

Excellent

25 Aug 2019

Verified traveler

Great location because it is on the bund. However, 10-15 mins from the nearest subway ‘yu garden’ by walking. Close to Nanjing road (shopping street) and the ferry across to Pudong is right in front of the hotel, very convenient. Some staff members can speak English quite well but some could not understand when I ordered hot soy milk. Complimentary 4 bottles of water each day. Good breakfast with international and local choices. Comfortable bed. We booked the room with Huangpu river view and it was great. Will stay here again.

Leisure Partner

10/10

Exceptional

16 Aug 2019

Verified traveler

Beautiful hotel with a phenomenal location. We will stay again.

10/10

Exceptional

13 Aug 2019

KeithC

fantastic location with excellent view of the bund & riverview.
easy walk to Yu gardens & nathan road . good selection for breakfast & we got expedia VIP upgrade to a huge suite from a deluxe room . Truly a luxury hotel .

Leisure Family

8/10

Excellent

10 Aug 2019

Gerald

Once in a lifetime

If you are only going to visit Shanghai once in your lifetime, this is the place to stay. Superb location. Excellent accommodations. Staff aims to please. Breakfast is amazing. But, nearly Non-existent Wifi it's so slow.

Partner

6/10

Pleasant

04 Aug 2019

Woggles

We had two rooms booked (traveling with teenagers) and the booking was fine. The first room we were given was funky. It was Japanese style with no view and a minimal window. We changed that for another room that was larger and more comfortable. The breakfast at the hotel was frankly one of the worst I have had to endure. While there was a selection of Western and Chinese food, it was generally cold, badly cooked and just unappealing. The coffee is a \"serve yourself \" out of a quick brew machine but it takes too long with the number of people there. The seating is all over the place again with funky chairs that are too low, or just plain uncomfortable.
There are a lot of artifacts throughout the hotel and in the rooms and many are just not connected and so all of these little things go to make the hotel feel uncomfortable staying there.
On the positive side, the staff are extremely helpful and responsive. The location is excellent if you want to see the Bund and Pudong, although both Didi drivers and taxi drivers have a job getting in and out of the very small pickup area at the front of the hotel.

Business_and_leisure Family

10/10

Exceptional

31 Jul 2019

Ka Ian

Good location to see the Bund

Very good location on the bund. Nice view from the hotel room. Local food and upscale restaurants are nearby. Convenient transportation and great customer service. Room is spacious and there is a bath tub in the room that I can see the landscape of the bund. Will stay again next time in Shanghai

10/10

Exceptional

30 Jul 2019

Verified traveler

Location and history were the key. Close to the Bund, close to the bus tours. Easy to use as a base. Breakfast a bit crowded but above average fare.

Leisure Partner

8/10

Excellent

27 Jul 2019

QHo

Very convenient, staffing very friendly and bund view was excellent

Leisure Family

8/10

Excellent

22 Jul 2019

Mark

Didn’t like the entrance in the car park. No bar.

Partner

2/10

Poor

20 Jul 2019

Verified traveler

Hotel with no hospitality

Bad service, weird stuffs except one or two, too far from public transport, super rundown property, old/lack of cleanliness.

8/10

Excellent

19 Jul 2019

Verified traveler

There was a stationery box in the room but there was nothing init except for a ruler. No one seemed to bother to refill it even after I opened the lid

10/10

Exceptional

10 Jul 2019

Verified traveler

best is the view also breakfast,and room is big with bathtub.

Business_and_leisure Partner

8/10

Excellent

30 Jun 2019

Michael

Very good hotel located on the southern end of the Bund. Spacious rooms and an amazing shower. Front desk was helpful with strong English skills. Nearest subway stop is several blocks away.

Two issues with this hotel. Air conditioning is set at 24 degrees Celsius. I asked to lower it, they said they couldn’t. I witnessed several others have the same complaint. For the cost of the room that is unacceptable. I was sweating while sleeping. Secondly, the breakfast buffet has one person working the egg/omelet station. I waited 20 minutes for an omelet. Hiring a second person for this task should not be difficult.

10/10

Exceptional

30 Jun 2019

Verified traveler

The hotel is very modern and the fit out is first class and very comfortable. The location is right on Bund overlooking all the iconic Shanghai buildings you see in postcards. The included breakfast was another highlight with beautiful Chinese and western food in their well appointed restaurant. They also had a large sitting room where guests could site and admire the view while planning their trip or catching up with their iPads and phones while enjoying free coffee, etc. The best place I have stayed in all of China.

Leisure Self

10/10

Exceptional

30 Jun 2019

Evelyn

Excellent location

This boutique hotel has one of the best locations along the Bund. Service is attentive and on the spot. Room needs upgrading as the furnishing is getting old.

10/10

Exceptional

27 Jun 2019

Verified traveler

Good location, walking distance to many places, river cruise, the etc

Leisure Family

10/10

Exceptional

24 Jun 2019

MelanieGrant

Staff super helpful & friendly. Great breakfast buffet included with room charge. A little gem right on The Bund in Shanghai! Will definitely be back!

Business Self

10/10

Exceptional

24 Jun 2019

Verified traveler

Really nice hotel, great central location.
Breakfast was super highly recommend

Leisure Partner

10/10

Exceptional

15 Jun 2019

Tony

Great views from bath

Fantastic location. Great river views from room and a treat watching the boats go past while soaking in the bath!!

8/10

Excellent

10 Jun 2019

Marian

This is my third time staying with Les Suites in Shanghai . I have one complain before ... this time, the big shower head in Room 716 was useless . The shower is hand held n cannot wash my hair properly! Hope this can be improved ..... heard that renovation I underway .

Family

10/10

Exceptional

07 Jun 2019

Verified traveler

Amazing views, great breakfasts, pleasant staff, top location

Leisure Partner

10/10

Exceptional

06 Jun 2019

Aleksandr

Shanghai vacation