Name: Banyan Tree Shanghai On The Bund
Address: 19 Hai Ping Road Hongkou District, Shanghai, Shanghai, 200082, CN

8/10

Excellent

19 Jul 2026

Richard

If you’re booking this place for an amazing room with an amazing view and a bath tub by the window you will not be disappointed.

If you are booking this for the pool area, don’t get your hopes up, it feels more like a public bath house than a luxury hotel pool, similar feel with the spa.

The overall hotel and rooms are nice, I just felt like they needed a deep clean and a bit of TLC, grouting etc. light switches and AC seemed to have a mind of their own and didn’t always respond to pressing the light switches.

I loved staying here, but that’s my constructive criticism. It misses a few of those tick boxes that take it upto being a world class hotel. More of an Instagram hotel that looks great for the pictures

Self

10/10

Exceptional

10 Jul 2026

Brian

Beautiful property even if the location is a bit out the way of main transport options.

Friends

10/10

Exceptional

02 Jun 2026

Yue

Nice~

Partner

6/10

Pleasant

27 May 2026

Qingqing

The hotel is pretty old in general and sort of poorly maintained. First is the blackout curtain was not properly postioned in the slot, it woke me up as soon as the sun rises. Then nearly half of the sockets are too loose to use. Can you believe the socket for the hair dryer is unuseable????? I have to plug it to a socket outside the washroom that's near the floor area.... This is really subpar as a Banyan Tree...

Business Self

10/10

Exceptional

08 May 2026

Charles

From the moment we stepped out of our Didi van, the staff were very welcoming and accommodating. They attended to our needs with patience and care. The breakfast buffet offers ample selections of Eastern and Western palates. The room is practically an aromatherapy session for the senses, offering a choice of aroma incense or aroma wax. The views of the Bund, day or night, were awesome. There are a couple of good shopping centers within walking distance and a jogging track if you feel like it. A perfect place to wind down and relax after all the hard work.

Friends_and_family Family

4/10

Poor

07 May 2026

Chelsea

We have some feedback for the hotel!
English services were lacking in a premier hotel like this. We expected and had received better language services in other hotels around Shanghai that were in less touristy areas.
Communicating with the front desk for simple requests (water, pens, towels, bringing up delivery to our room) often required multiple phone calls, each time with different people who seemed to not pass along the message especially when transitioning between day and night shift employees.
No clothes steamer available. Only iron. This is unacceptable for a hotel that will service weddings and wedding parties. It’s OK to not have a steamer for every room, but the hotel needs to keep a stock of them in case guests request one.
The hotel is in a magnificent location, but feel lack of maintenance. What a pity! Such a waste of being in the beautiful bund area!

Friends_and_family Family

10/10

Exceptional

13 Nov 2025

Armin

Very spacious and elegant rooms with a fantastic oversized bathtub, with amazing view of Pudong.
Delicious breakfast.

2/10

Poor

01 Oct 2025

Zelu

Not recommended not worth the price

2/10

Poor

26 Sep 2025

Bo Li

Excellent room

Leisure Family

10/10

Exceptional

15 Sep 2025

Jesus

Everything in this hotel is perfect

Business Self

10/10

Exceptional

13 Sep 2025

B?o

Nice and professional staff. I’ll comeback a few day

Leisure Partner

10/10

Exceptional

12 Jul 2025

Adel

Great room, very clean property and large pool

6/10

Pleasant

06 Jul 2025

joseph t

Super friendly

Business_and_leisure Partner

8/10

Excellent

04 Jul 2025

Steven

Great location and amazing roof top bar

Leisure Family

10/10

Exceptional

27 Jun 2025

Wei Jiang

Hotel staff and service were excellent - warm, friendly and helpful. Special shout out to Michael & Alisha. The property is slightly dated but the location was great, central yet quiet. The rooftop bar offered a gorgeous view of the Bund.

Leisure Family_with_children

10/10

Exceptional

03 May 2025

karyn

Loved it

Business_and_leisure Friends

10/10

Exceptional

04 Apr 2025

Jingxin

Very nice staffs

Business_and_leisure Self

10/10

Exceptional

01 Apr 2025

Clark

Very friendly and attentive staff. Clean. Area around is quiet and a bit further away from attractions but still has a mall around with food options.

Leisure

10/10

Exceptional

28 Mar 2025

josephhang

Staff and door man were very helpful and super friendly

Business_and_leisure Family

10/10

Exceptional

09 Jan 2025

Bernice Zi Xi

We will come back again to stay ! Love it

Business_and_leisure Family

10/10

Exceptional

22 Dec 2024

Mohammed

Friendly staff both at reception and concierge

Friends_and_family Family

2/10

Poor

14 Jun 2024

Eng Keat

Turned down my check in request despite confirmed booking on Expedia

Leisure Self

10/10

Exceptional

15 Mar 2024

Verified traveler

Very good sleep and they gave my family and I a free upgrade to one with a jacuzzi. Reflective of Banyan Tree's standards and the experience exceeded my expectations!

Friends_and_family Family

6/10

Pleasant

06 Jan 2023

Szu Han

The unit has an epic view of the river, which is the best of the whole experience.

The bad experience can start with a bad wifi connection. the power outlet on the office desk section is broken. Hence they have to provide the power extension core. Also the fridge is not working as well.

Not to mention, somehow the AC was set at 30 degrees, which is hot as hell and cannot be changed and I have to call in a repairs guy.

Overall not a terrible experience but definitely did not hold up to its standard.

Leisure Partner

10/10

Exceptional

20 Dec 2020

Peiyu

Very good!

Very enjoyable and fantastic stay

Partner

10/10

Exceptional

29 Oct 2019

Verified traveler

The view was fantastic, the in room hot tub was clean and well maintained, and the staff was helpful and friendly. They also did not nickle and dime the guests for every little thing. You definitely get what you pay for at this hotel, and I wouldn't hesitate to stay there again, especially for a special occasion.

Friends_and_family Partner

10/10

Exceptional

09 Jun 2019

Glenda

Romantic getaway to die for

What a fabulous treat- I loved the romantic pool with the most amazing view of the Shanghai skyline and Bund. It was magical

Partner

8/10

Excellent

01 May 2019

Michelle

lovely hotel- good location

nice hotel- in a very good location -good food and staff were really friendly- helped book tours and all for my family and i

Family

8/10

Excellent

03 Apr 2019

Colorful

The location is not ideal because it is far away from major shopping centers and you have no night life by staying in this hotel although you get breathtaking views from every room. Checked in way before 3 pm and the staff delivered my luggages to the room even before I got the room keys.

The shower room floor was slightly slanted resulting in water accumulation after shower. The hotel upgraded my room to a higher floor and better viewed room right after I reported the shower floor problem. Excellent management and response to customer service. Double sink counter with everything you can think of. The flappers are in a nice bag and can be used as a gift. Soft drinks in the room mini fridge are free. There is also a nice tea set for people who love drink tea. Automatic toilet makes going to bathroom a joyful learning experience.

Business Friends

8/10

Excellent

27 Mar 2019

Anna-Maria

36hrs in Shanghai

Nice relaxing overall atmosphere.

Partner

6/10

Pleasant

22 Feb 2019

Verified traveler

property is ok.... below the expectation. Wifi doesn't work at all, which is a big minus.

Business Self

8/10

Excellent

17 Dec 2018

Cindy Hui Che

Spacious room

We booked a river view room for our stay and indeed we were given one, however we saw most of the roof top of other buildings more than the river given that ours were on the 3rd floor. The service was mediocre given the standard expected from such hotel. Check in staff were professional but when we did an early check out on our last day, the staff was just sleeping on the desk. There was no apology even after we tried to wake her up, or even a simple concern about our stay. The location of the hotel is quite out of the way as well. There doesn’t seems to be any decent restaurants or shops within 0.5km from the hotel. Nonetheless, the room was really spacious and amenities were splendid.

Family

8/10

Excellent

07 Dec 2018

Verified traveler

Nice hotel and staff are friendly. Nearby environment is quiet. Actually it is not in the Bund.

4/10

Poor

24 Oct 2018

QING

Room a bit dated, curtain can’t be drawn up or down, pillow provided with all kind of stains on it under the cover.

8/10

Excellent

25 Aug 2018

Verified traveler

Great location, nice housekeeping.
service was lacking as there were communication problems between staff.

10/10

Exceptional

27 Jul 2018

Werner

Beautiful designed, serene hotel w excellent views

The hotel is exceptionally well designed and well run. Amazing suite, beautifully designed, excellent bed, very spacious bathroom, great bath. A fun rooftop bar. and excellent restaurants,

Partner

10/10

Exceptional

13 May 2018

Paul

Lovely hotel and excellent room

Lovely hotel on the banks of the river with a lovely view across the Bund. Stayed in a room with a large pool which was excellent at night to relax in with a great view across the city. The standard or the service was high. Would recommend.

Partner

2/10

Poor

24 Apr 2018

MH

My stay was horrible and I couldn’t wait to leave.

Everyone in this hotel is incompetent. Such confusion I have never seen. To say this hotel is on the Bund is misleading - it is on the North Bund which is 1 mile from any life, restaurant or activity. The view is to the backside of PuDong skyline! The place is dead. Breakfast is a disaster. No service.

4/10

Poor

27 Dec 2017

Verified traveler

WORST FOOD I HAVE EVER HAD IN A HOTEL

We went fior a staycation, and I have never written a review for any excellent or horrible stays in any of the resorts, hotels because even if the stay is bad, it's just bad. THIS HOTEL FOOD WAS ABSOLUTELY DISGUSTING for any restaurant, let alone a hotel, and our room was over $500!!! They served frozen fried Japanese chicken with sugar and when we asked them why it was so cold, the so-called \"chef\" told us that it was Japanese as if we had come to the hotel from some cave and had never eaten Japanese food or lived there or visited. My two children and I walked out of the meal and my husband told them that we could not eat the food but they still made us pay for 70% of the food - they gave us a \"discount\" of 30 percent which was ridiculous because we did not eat it! Then we had to order disgusting room service because kids were hungry - the burger and fries were the best bet and we survived. The next morning, we paid again for their breakfast buffet because everyone was hungry and from a quick glance, it looked one thousand percent better than what we had the evening prior. But nope, we were duped yet again. If it weren't for the amazing room with the panorama view and the pool inside the room - we would have had a huge fight with the staff. The staff is oblivious to English because I told our hotel attendant who took care of me during checkout that it was the most disgusting hotel food I have ever had, he said \"thank you.\" I was pretty speechless.

Family

10/10

Exceptional

18 Nov 2017

Colorful

Excellent hotel with breathtaking view

Arrived early and the room was not available. Offered upgrade with a minimal fee of only $50. The new room has a panoramic view of Huangpu river. You can lay back in the huge tub next to the window and immerse yourself in the breathtaking view. There is separate shower and toilets. The toilet is fully automatic.

However, the hotel is located in an old neighborhood when there will be construction to make it a totally different one. It is extremely difficult to find taxi unless you know and have the capability to order a “Didi” (Uber’s Chinese version). Shopping and other activities are not within walking distance.

In summary, this hotel is for high-end customers who have private vehicles that can get them to where they would like to go.

10/10

Exceptional

15 Nov 2017

Will

A nice retreat in shanghai

I stayed at the Banyan tree on the bund in shanghai for 2 nights. This is a party trip with friends, however, I choose to stay here because I wanted some down and calming time to myself outside the party hours. This hotel is probably the best one if you are searching for some ME time, the view is simply gorgeous, not to mention the panoramic view of the bund and pudong at the TOPS bar. Would definitely return to this hotel next time when I am in Shanghai.

10/10

Exceptional

09 Sep 2017

Verified traveler

Lovely stay in Banyan

The hotel was fantastic. It had wonderful view of bund and provided excellent services. I loved the room where I stayed. Just a little improvement for the hotel, the facility may need to be improved.

Partner

10/10

Exceptional

04 Jul 2017

Dan George

banyan tree

very good hotel in shanghai.

Partner

2/10

Poor

27 Apr 2017

Wilfred

Horrible. Stay didn't work. It was warm all night. Get engineering and they said it was normal. That's bs. I stay in ritz Carlton and four seasons all around the world. Room service food is not very good. Also took them 1 hour to get me a taxi to the airport.

10/10

Exceptional

23 Mar 2017

Matthew

Incredible

Seriously good service and luxury resort. The view is amazing and the private dip pool in the oasis room is perfect for an evening wine with a view! Definetly recomend to anyone!

6/10

Pleasant

18 Nov 2016

Verified traveler

So so

We loved that this hotel is close to the Bund river and that it comes with a nice bathtub overlooking the Bund. Also breakfast was pretty good. Staff is a little uptight and ridged with rules. They should be more friendly and approachable. The hotel itself is nice and has nice spacious rooms to hang out in. Great amenities!

10/10

Exceptional

14 Nov 2016

andiii

Very nice views of the bund and

Good service staff, room is spacious and bathroom is large with nice hot tub. Only downside is location abit far from city attractions or restaurants , rail station is about 400-500m away which is okay. Breakfast selection is not as much as other top hotels.

10/10

Exceptional

01 May 2016

Darryl

Out of the way but worth it

Excellent property that has fantastic view across river to Pudong. Used Metro to get to and from each day and that worked well. No shops or Restaurants nearby, but well worth the effort to get to as it is very modern, great service, and TOPS Bar has the best views in Shanghai.

8/10

Excellent

10 Dec 2015

Tingchen

Good hotel

Bathtub is nice

Partner

8/10

Excellent

01 Oct 2015

Paul

Weekend Romantic Getaway

I loved the staff. The concierge was extremely helpful - arranged a car for me to pick up my wife at the airport and I got to stop for flowers along the way. Very seamless. The room was excellent, but a little pricey for the added amenity of the VERY romantic in room oasis. The view of the Huangpu River - I mean I felt I was on the bank, looking at the Imperial Tower across the way and the skyline - was breathtaking. Proximity to the Bund was a little out of the way and \"local\" restaurants were sparse. The property was well maintained and the maid staff was efficient and professional. The breakfast at 300 rmb/person (could have been 200, if I had booked the room with breakfast) was outrageously high. Good quality food and good selection and abundance, but it wasn't worth $90 for breakfast for two people, but as mentioned previously, there isn't really a lot of other choices.

Partner

10/10

Exceptional

22 Sep 2015

Khurshid

the view of the BUND from my little room bathtub

fantastic stay, beautiful room, free upgrade

10/10

Exceptional

09 Dec 2014

JUNYANG

Skyline view of Shanghai

deserve it

Partner

8/10

Excellent

05 Dec 2014

Big River 2010

Thanksgiving at Banyan Tree

From checkin to checkout and all inbetween the staff were friendly, attentive and responsive to our needs. We had a very pleasant stay at this hotel on the north bund.

Partner

10/10

Exceptional

11 Nov 2014

jackey sun

Good Experience

The one night stay is amazing, the hotel own great view of huangpu river, all hotel stuff is well trained and willing to help you.
The bedding is comortable.
Will consider to back in the future

Partner

8/10

Excellent

26 Oct 2014

zhongwei

Stay with bund view

Long waiting for check in only two people doingcheck in and our

Partner

6/10

Pleasant

13 Oct 2014

Luis

Not worth the money

Rooms are great, but the hotel is in the middle of nowhere, with nothing interesting around l.
The staff is serious and maybe even a bit grupmy. If you like courteus, friendly service try thr Four Seasons or Mandarin Oriental.
The Banyan Tree probably has the most expensive (and limited) buffe of the top 5 hotels in the city (I have tried them all) and, again, service is poor with a staff with very very limited english. Try ordering a coffee with skim milk.

10/10

Exceptional

13 May 2014

Verified traveler

very nice

good

Family

6/10

Pleasant

24 Apr 2014

Verified traveler

Great hotel, service needs improving

Great hotel facilities and rooms ( rooftop bar us amazing when open too weather permitting) the service isn't however up to banyan tree standards. We used all bars/restaurant whilst there and servers weren't attentive and was very slow there was nobody else in bar and it took 20 minutes for drink. A little further out than main bund attractions but only a 2 dollar taxi journey away so for hotel facilities within room didn't bother us. Felt concierge's were trying to sell us stuff all time when asking for recommendations.

10/10

Exceptional

06 Feb 2014

shootangle

nice interior

nice... good... except for location..... is a bit inside the bush

Family

10/10

Exceptional

25 Nov 2013

Gordon

Very nice new hotel

Staff were very helpful and efficient. The room was large with all features you could every want including a laundry cupboard where you put your clothes and they arrive back there on rail.. the view from the window of the Bund is incredible better than Hong Kong. The buildings have LED lights and the charter boats have led you can lay in bed a view this amazing scene.

Partner

10/10

Exceptional

19 Oct 2013

Verified traveler

Love it

New home in Shanghai- location is limiting but everything makes up for it. I'll be back

10/10

Exceptional

01 Aug 2013

Verified traveler

happy stay

Great room by the river. Although it is a new hotel, maintenance level is only mediocre. There are holes on the curtain, some lights dont function properly, and the carpet seems dirty. Otherwise, the room size is great, the bed is super comfortable, and best amenities ever. Breakfast kind of didnt work...just dont order the pastry basket!! It will disappoint u! Staff in general have friendly attitude! Thumbs up.

10/10

Exceptional

09 Jul 2026

Hyejin

객실은 넓고 깨끗했으며 직원들의 응대는 훌륭했습니다. 리버뷰도 훌륭하고 조식도 맛있었어요.

Friends_and_family Friends

10/10

Exceptional

29 Jun 2026

Yun

breakfast has more variety to choose from compared to some other hotels in the area. Great access to North Bund. Wear sun screen, not all sections of walk path has shades.

Friends_and_family Family

8/10

Excellent

01 Jun 2026

Kwanghoon

아주 좋습니다. 보증금 환급이 늦어져서 아쉽네요

Friends_and_family Family

10/10

Exceptional

30 Apr 2026

m

V good

10/10

Exceptional

20 Apr 2026

Gabriel

Beautiful hotel

10/10

Exceptional

04 Apr 2026

Michael

Fantastisk hotel, fantastisk service, personalet er meget hjælpsomt og de fleste taler godt engelsk, så det er nemt og super lækkert! Udsigten er intet mindre end FANTASTISK!

10/10

Exceptional

03 Dec 2025

Clara

Excellent dans tous les sens du therme . Personnel parlant anglais . Très beau , très propre, chambre très spacieuse, excellent petit déjeuner très varié ( le meilleur de tous les hôtels que nous avons fait en Chine ) très beau rooftop avec beaucoup d’espace et magnifique vue .

Partner

10/10

Exceptional

27 Nov 2025

Marina

景色も絶景、スタッフの対応も良かったです！また行きたい。

8/10

Excellent

24 Oct 2025

Sze Mun

浴室企缸去水不甚好

Self

10/10

Exceptional

13 Jul 2025

Marina

Summer holidays to bring my girlfriend to Shanghai to play, live in Banyan Tree out of the door is the North Bund, very close and convenient, compared to the Bund, downtown. Olly at the front desk was enthusiastic and the other staff were great! The soaking pool room is worth recommending to friends!

Leisure Partner

10/10

Exceptional

03 Jul 2025

Treasure

Upon check - in, OLLY provided enthusiastic and professional service. OLLY actively offered assistance and gave a detailed introduction of the hotel facilities. The service was meticulous, covering everything from luggage handling to route guidance with great care and thoughtfulness, which made guests feel extremely warm.

10/10

Exceptional

12 Jun 2025

Qin

Alisa was very attentive to our needs to make sure we had a great stay. She welcomed us to the hotel and told us about the different amenities. We had a great time at Shanghai Banyan hotel! The view was amazing at the top and our room had an amazing view as well. The customer service here is top tier from the doorman at the front to the cleaning ladies. Everyone here was so welcoming and nice!

Leisure Family

10/10

Exceptional

07 Jun 2025

Yihang

Olly and Alisa at the front desk were very warm and friendly, and extremely polite. Due to the large variety of room types, the initial booking didn't meet expectations, but they later recommended a room type with a wonderful view! This trip to Shanghai was just amazing!

Leisure Family