Name: Hyatt on the Bund Shanghai
Address: No.199, Huangpu Road, Shanghai, 200080, CN

8/10

Excellent

21 Jul 2026

Hong Hong Catherine

The stay would be better without the last minutes traffic control within the vicinity on the 2 days.

Friends_and_family Family

8/10

Excellent

01 Jul 2026

Gary Wei Pei

There was no mini fridge, and small selection of mini bar drinks, which was the only disappointing thing about the room.

Self

6/10

Pleasant

22 Jun 2026

David

There is construction outside our room 24/7. The noise never stopped.

10/10

Exceptional

21 Jun 2026

Xialing

Very good experience staying in the hotel and the staff are very friendly

Family

10/10

Exceptional

13 Jun 2026

Abdi

Decent stay, good location, excellent views and very comfortable sleep. Not too shabby, I must say.

Friends

4/10

Poor

05 Jun 2026

Bodo

The hotel would earn a 4 to 5 star rating........BUT we did give a much lower one as there was a huge construction jobsite next to the hotel on our side (new high rise building). We would not have cared if the construction crew would have worked (VERY LOUDLY) just from 7 am to 10 or even 11 p.m. but NO, they work 24/365, Sundays as well....can you imagine the 3 am peep, peep, cloing, bom etc noises?

There is now way the employees at the check-in would not have known about this. Surely I assume we may have been able to request and get another room. but we obviously did not find out after the first night, the next day was weekend which we thought they would not work, at least not through the night. Also we had everything set up in the hotel room all clothes in the cupboard, communication set-up etc. NOT GOOD

Friends_and_family Friends

10/10

Exceptional

02 Jun 2026

Lisa

Easy to walk to Bund.
Great views of Bund at night. Can walk to Bund/ Nanging Rd in 10-5 min.
If you want a Pearl view ask them for this in the other wing.
We enjoyed the Club dining morning and evening drinks. Very personal. More quiet than the very busy large buffet.

Family

8/10

Excellent

02 Jun 2026

Andrew

Hotel in a great location and views from room were tremendous - had a small issue whereby we had a power cut (isolated to the room we were in) whereby the team at the hotel fixed as soon as we reported this then had on the following day the fridge break down (assume it was linked to the room tripping out) which again the team fixed after we reported this - great hotel , team were excellent (I suppose the fact the power tripped was not in the hotel control however it happened and did affect one of our days due to none of our equipment charging overnight for the day we had planned. Just to confirm though we would definitely stay at this hotel again if and when we revisit Shanghai

Family_with_children

10/10

Exceptional

31 May 2026

Sean patrick

Very nice building with an excellent staff who helped make our stay run smoothly.

Partner

2/10

Poor

31 May 2026

You-Liang

The facility should be three star hotel.

Partner

10/10

Exceptional

30 May 2026

Mustafa

Good

10/10

Exceptional

30 May 2026

Samson

Great staff. Really accomodating and attentive from the welcome through to breakfast and leaving. Clean rooms. Great views of bund and pearl tower.

Family_with_children

10/10

Exceptional

22 May 2026

Gary

Service in restaurants was a bit hit and miss

Family_with_children

10/10

Exceptional

21 May 2026

Wesley

Great!

Self

10/10

Exceptional

18 May 2026

Jitka

Fantastic stay with gorgeous views, full size swimming pool and convenient location. Outstanding breakfast buffet.

10/10

Exceptional

17 May 2026

amanda

Loved our stay! The bed was exceptionally comfortable and the room was clean and well serviced. View of the pearl river and bund from our room was magical, watching the city lights come alive every night. Hotel is about a 15 minute walk to main pedestrian street shopping but we enjoyed walking

Partner

8/10

Excellent

06 May 2026

ASHISH

Expected 5 Star Hyatt with upgraded pearl Tower view room to have a Microwave and a coffee maker but there was none - very surpised such basic ammenities are in every 3 star motel in canada. The safety box was at the the lowest possible cabinet in washroom, you would have to sit on the floor of washroom to access that. View was excellent as expected and staff was fine, but a hotel of this stature should have basic ammenities. I don't think will be staying here again.

Self

10/10

Exceptional

06 May 2026

benito

Great place great value

8/10

Excellent

03 May 2026

tototo

綺麗でした

Family

6/10

Pleasant

29 Apr 2026

ONG

We book the bund view and requested for a high floor. staff says the check in would be after 3. Came back at 5 however was told to wait after 6.

Manager was not very apologetic until we told him that we have a 3 yr old kid. Thou we got the high floor room in the end but the experience was ruined.

The room was normal given the price. Not really spacious compared to our previous hotel. Will not book again.

Family_with_children

10/10

Exceptional

17 Apr 2026

hsiao

This property is not really centrally located. We need to walk about 15 minutes 20 minutes to a market. Luckily, the streets, although very dark but safe in Shanghai. Taxi is cheap in Shanghai.

4/10

Poor

13 Apr 2026

Meng Choo

Overall, we did not have any specific negative feedback about the hotel itself. However we were disappointed with the pre-authorisation hold that was actually charged after we checked out despite us having pre-paid for the hotel. It's been close to a month and we still have not received the refunded amount.

At check-in, we were informed that the RMB 2,000 deposit (USD300) was a temporary pre-authorization hold (not charge) for incidentals that would be released upon checkout. However, despite having prepaid for our rooms in full, this amount was actually charged to our card the day after we had already checked out.

Furthermore, our check-in process took over an hour because the hotel was unable to retrieve our full reservation; staff could only locate two rooms despite our booking for three. This caused significant anxiety for my family and led to a substantial delay for a tour we had booked.

This experience has been very frustrating and below the standards expected of a 5-star hotel!

Friends_and_family Family

6/10

Pleasant

12 Apr 2026

Scott

We boles this property to relax in the steam, sauna and jacuzzi after long days off sightseeing. We were disappointes when we went to use them and all 3 were out of order.

Room was clean and tidy.

Hotel felt more clinical than other hiteks we stayed in, the staff felt kore corporate and not friendly

Partner

10/10

Exceptional

07 Apr 2026

Stephen

A short walk to the Bund. Nice quiet area. Staff are very helpful and friendly.

10/10

Exceptional

06 Apr 2026

Hengsi Wilson

Spa was relaxing and staff was helpful

8/10

Excellent

27 Mar 2026

Jim

Excellent location for cruise ship passengers, 10-minute walk to the terminal. Good fitness centre. Not so many restaurants or shops nearby. But walkable to the Bund.

Partner

6/10

Pleasant

27 Mar 2026

Xiumei

Great Breakfast

Family_with_children

6/10

Pleasant

26 Mar 2026

Gary

You better make sure you get the room that you paid for, the only thing I like about the hotel is the stunning view of the Pudon Lujiazui.

Partner

4/10

Poor

21 Mar 2026

chloe

We were disappointed with our stay. The Bund view wasn’t what we expected, the windows were quite dirty, and the floor was still wet when we arrived.

Family_with_children

6/10

Pleasant

17 Mar 2026

Lishia

Rooms arrangements was unacceptable. Reservations was made for 2 rooms but was assigned to 21 & 12 floors which required a different access cards. Such arrangements created significant inconvenience for my elderly parents who needs assistance. This set up made it difficult to support them and caused unnecessary stress for our stay.
Your staff gave reasons as too many tour groups over weekend that made reservations 2 months in advance. My reservation was made 3 months in advance.

Family

8/10

Excellent

11 Mar 2026

Jia Min

Concierge lady was not friendly and nor welcoming, but did successfully checked us in. Even after we asked for a room cleanup, we still saw an old towel and some dirt on the floor. Otherwise, view from room was good - had a good view of the bund, though not the Pearl tower.

Partner

10/10

Exceptional

09 Mar 2026

Ivy

Great location, easy walk to The Bund. Had a wonderful time there. Clean and spacious.

Partner

10/10

Exceptional

22 Feb 2026

Jenny

We were very satisfied with our stay at the Grand Hotel. The location was excellent, and the service was superb. We highly recommend it.

Friends_and_family Family

6/10

Pleasant

07 Feb 2026

hui wen

I guess the front desk staff can be more friendly and helpful. And hard to reach the concierge from room. You won’t get to see full the bund view if staying at lower floor. So just take note .

Leisure Friends

2/10

Poor

01 Feb 2026

Linda

My family chose this hotel specifically because we wanted a room with a view of the Oriental Pearl Tower. Even though we arrived earlier in the day, we requested a room with a better view, and the front desk told us this could be arranged. However, when we checked in later that evening, we were assigned a room on a lower floor, where the view of the Oriental Pearl Tower was blocked by the building in front.
We went back to the front desk to explain the situation, and were eventually told that only one room was available for adjustment. During this process, a female staff member at the front desk openly criticized the staff member who was assisting us, saying that the room should not be adjusted, and this happened directly in front of us. Having stayed at many hotels, this was the first time we experienced such unprofessional behavior at the front desk.
If the hotel had clearly distinguished between high-floor and low-floor rooms at the time of booking, this arrangement would have been understandable. However, it was difficult to accept being placed on a low floor, followed by an unpleasant service experience after raising the concern. Shanghai offers many hotels with river views and views of the Oriental Pearl Tower, and next time we will choose a different one.

Friends_and_family Family

6/10

Pleasant

20 Jan 2026

Thanh Tam

Staffs are good. Nice location to view the Bund but room is not clean.

Leisure Family

10/10

Exceptional

15 Jan 2026

Philip

I stayed on the 30th floor facing the river and the view as spectacular facing the river bend. It is a beautiful property and well maintained with great service. Staff is polite and attentive. I also received the club level services where i receive complementary breakfast, afternoon snake and lite fare for dinner. Overall, it was a pleasant and enjoyable 6 -day stay.

Leisure Family

8/10

Excellent

09 Jan 2026

Bonnie

Everyone was friendly and helpful. Large room good view. The only thing is our room smelled like cigarette smoke in a non smoking room. Only stayed one nights so had no reason to complain or change rooms

Leisure Partner

2/10

Poor

05 Jan 2026

CHEOL

Breakfast food was not good. The staff were not supportive.

Friends_and_family Family

10/10

Exceptional

31 Dec 2025

Yangbo

The best 5 star hotel for me so far. Hotel is renovated and facility is great let alone the view. We were in the bund view room.

Friends_and_family Family

6/10

Pleasant

31 Dec 2025

david

The room was ok..Not a great view of the Bund from the 11th floor.
Staff a liitle bit confused sometimes. Nice but not able to help with things.
Hard to work out room service.

Leisure Self

8/10

Excellent

27 Dec 2025

Zheng

Clean room and good view

8/10

Excellent

15 Dec 2025

Daolong

Clean

Business Self

10/10

Exceptional

10 Dec 2025

Suhyun

Room was clean and tidy everyday and all staffs were very kind. Also it was easy to access to facilities.

Friends_and_family Family

8/10

Excellent

13 Nov 2025

Lisa

Great view, spacious room and very attentive housekeeping. Superb location for visiting the Bund but they do sometimes shut the bar which can be disappointing as the view is great from up there.

10/10

Exceptional

12 Nov 2025

Lori

Great view

Leisure Self

10/10

Exceptional

10 Nov 2025

LeAndrue

Great location and beautiful hotel!

8/10

Excellent

10 Nov 2025

Olivia

Room was spacious, well maintained by staff and had a nice view. A fairly convenient location - slightly quieter but a short walk to some of the main attractions.

Leisure Partner

2/10

Poor

10 Nov 2025

Thomas

Old and dirty bathroom. Strong cooking smell from their kitchen made it to our room at 5:00 AM. Lobby is impressive but rooms are not up to Hyatt standards.

Business Partner

10/10

Exceptional

08 Nov 2025

Laura

Quick walk to the water and view of the orient pearl tower.

Leisure Self

10/10

Exceptional

06 Nov 2025

SHIRLEY

Lovely room and view and staff

2/10

Poor

30 Oct 2025

Jose Rolf

Over all a bad experience, the persons in the reception could not speak English and the one who did it was very complicated to understand her English. I would expect this from a hotel that was a Chinese franchise, but the Hyatt is an international franchise! I was also not give. The room I payd for with view over the Perl tower but partially if I was very very close to the window I could see it not like in the photos that u can see it as u enter the roomm

Self

8/10

Excellent

21 Oct 2025

NANDINI

Staff was very helpful

Business Self

10/10

Exceptional

19 Oct 2025

Elaine

Excellent in every capacity; professional , friendly and extremely heko staff….noticeably Concierage. Breakfast buffet is extensive

Business

10/10

Exceptional

02 Oct 2025

Carolina

Amazing hotel!! Best view ever!! The buffet breakfast was incredible, 100% recommended. Great location, easy to walk to the bund area and super nice staff. 10/10

Leisure Partner

10/10

Exceptional

27 Sep 2025

Mary

Views are amazing from our room also on the 32nd floor Vue Bar. Staff are very nice. Very walkable to the bund and sightseeing tunnel.
Amazing City

Leisure Partner

10/10

Exceptional

26 Sep 2025

Chu-I

Good location and nice view!

Friends_and_family Family

8/10

Excellent

20 Sep 2025

SHIH WEI

Huge noise from the air condition. Staff are good.

Business

6/10

Pleasant

14 Sep 2025

Tomasz

Decent hotel but NO WIFI!! if you try to connect it will be in Chinese and after that network will be unavailable. You can get a room with nice views but gym and pool are not really up to standards.

Leisure Partner

10/10

Exceptional

29 Aug 2025

Di

Great location, spacious room, walkable distance to the Bund

Leisure Family

10/10

Exceptional

26 Aug 2025

ANDRE

Really good area! Close to the main spot.

Leisure Friends

10/10

Exceptional

23 Aug 2025

Brian

It was really clean and luxurious. Facilities all pretty well maintained, make sure to check out the rooftop bar and lounge for some good views.

Leisure

10/10

Exceptional

15 Aug 2025

Suleman

Good place to stay near bund

Leisure Family

10/10

Exceptional

10 Aug 2025

Stephen

Very nice hotel in a great area in a great city. Amazing view from my room and especially from the 32nd floor bar.

Business Self

8/10

Excellent

07 Aug 2025

AaronzZ

great location and excellent view

4/10

Poor

29 Jul 2025

Jon

The English level of pretty much all the staff was close to non existing (even for basic words) making this hotel less convenient for non Mandarin speaking visitors. Unfortunately, the service level was also not very quick - checking in to our two rooms took more than 15 minutes; despite what should have been a standard procedure, the staff seemed unprepared and lacking training.

Friends_and_family Family

10/10

Exceptional

21 Jun 2025

Changhong

Amazing place to stay for a family trip. Very nice and friendly staff. Great Pearl and river view is awesome! Also, the Vue Bar at the 32 floor is fantastic!

Leisure Family

10/10

Exceptional

14 Jun 2025

Ling wei

房間冷氣稍微不涼

Partner

10/10

Exceptional

13 Jun 2025

Robert

Beautiful hotel, very friendly staff. Provided us with an upgrade to an amazing suite and no charge, made our first trip to China very memorable. Highly recommended!

Leisure Family

8/10

Excellent

13 Jun 2025

Guoji

Ok

10/10

Exceptional

09 Jun 2025

Verified traveler

A must stay for solo travellers and couples

Beautiful, modern and spacious rooms, great location and prime accessibility to the Bund and Nanjing Road. The street outside was very clean, no street noise and very safe and secure. The hotel also features a rooftop bar and restaurant with almost panoramic views of the Bund / Shanghai City.

Self

10/10

Exceptional

06 Jun 2025

Hong Ling

Can’t find anything that’s no good. Good location, great view, fantastic services, clean room.

Friends_and_family Family

8/10

Excellent

05 Jun 2025

yasin

Nice hotel, good location. Room.was very comfortable and spacious. Breakfast way overpriced.

Partner

6/10

Pleasant

03 Jun 2025

Milan

Disappointing choice

The hotel seems dated and not very well maintained for Hyatt standards and other hotels I stayed at in China.

Business

10/10

Exceptional

29 May 2025

Jiaqi

Very nice and clean. The resturant is also good. I lived on the 19th floor, the bund view is really great.

Business_and_leisure Family

10/10

Exceptional

22 May 2025

huafeng

Good experience

The experience is amazing, really enjoy it, however the checkin is slow due to lack of staff

Self

10/10

Exceptional

15 May 2025

Yi

Excellent location, nice view

Leisure Family

10/10

Exceptional

15 May 2025

Yi

Nice view with friendly staffs

Leisure Family

10/10

Exceptional

12 May 2025

Youngchul

Happy anniversary at Hyatt on the bund

Staying at Hyatt on the bund was a wonderful experience. The room has a nice view over the pearl tower and the river. In addition, hotel prepared a cake and special juice at the room for our parents' 50th wedding anniversary. We were so happy and deeply appreciated this hotel's excellent service. THANK YOU SO MUCH, HYATT ON THE BUND! Restaurants are very refined and other facilities are also pleasant to use. I strongly recommend to stay at this hotel if someone is planning to visit Shanghai.

Friends_and_family Family

10/10

Exceptional

21 Apr 2025

Chow

Staff was attentive and very helpful with our needs. Much appreciated.

Friends_and_family Family

6/10

Pleasant

17 Apr 2025

Charlie

Room smelled like someone just smoked cigarettes, even though it was a non smoking room. Wife was miserable the whole time we were there and had to cut our stay and checked out a day earlier.

Leisure Family

10/10

Exceptional

17 Apr 2025

Peter Michael

Just spent 8 nights in the Hyatt on the Bund with Club Lounge access and it was a great place to stay. Thank you to all the staff and especially to Tyrone the Concierge who went the extra mile for me.

Leisure Self

8/10

Excellent

04 Apr 2025

yudi

close to bund

10/10

Exceptional

05 Mar 2025

Andrew

Business Trip to Shanghai

Business trip to Shanghai and hotel location is excellent and very comfortable room on the 15th floor.

Great choice of food at breakfast and only one complaint is that the staff are very slow to clean tables. I went for breakfast at 0900 hrs

Apart from that was excellent

Business

10/10

Exceptional

27 Feb 2025

Matt

Very good

Business Family

8/10

Excellent

25 Feb 2025

KOCK SENG

Convenient location

Family_with_children

8/10

Excellent

05 Feb 2025

Jongwon

The night view at night was very good.

10/10

Exceptional

02 Feb 2025

Daisy

The view to the Pearl Tower, convenient

4/10

Poor

13 Jul 2022

david

Disappointing

We had to move rooms twice because the rooms were dirty.

The first room the carpets/floor hadn't been cleaned, there was crumbs of food all over the floor and on the chair within the room. We informed the front desk, who were actually very good, and were told it would be cleaned by the time we were back from a walk. It hadn't been cleaned some 5 hours later so they move us.

The second room was the same but also had hair in the sink and bath where the room hadn't been cleaned. Again, I complained and 45 mins later they moved us.

The last room was good but the air-conditioning was not good enough considering the current temperature in Shanghai. I guess they use power saving at night to reduce their costs and so during the night is got warmer and warmer till around 7 when it started to feel cooler again.

Overall, the hotel is tired and in need of renovation. I would say it's not worth the money it cost.

Partner

6/10

Pleasant

02 Jan 2022

Verified traveler

The view of the bund from the room was amazing. However, the room definitely need a new coat of paint and update the switches.

Partner

8/10

Excellent

15 Oct 2021

Verified traveler

Poor service great facilities, views and location

Service was quite poor from the door. My family had 5 large suitcases and some bags but we waited for a while for a bellboy or any staff at the entrance of the hotel. Had to go in and ask the person checking temperature to help and bring a trolley as well. Later, one of the staff came to help luckily but did not expect this from a five star hotel since every other hotel we have been in SH or else where had great luggage service. I told the staff at reception about the luggage situation and was totally ignored.

The only saving grace was the view of the bund, the bar and the facilities: swimming pool and hot tub. Staff at the fitness facilities were super friendly.

Friends_and_family Family

8/10

Excellent

07 Oct 2021

Glenda

fab location

The location of this hotel is fabulous. The Bund lies before you and you have easy access to restaurants and sceinic spots.

Partner

10/10

Exceptional

26 Sep 2021

David

The rooftop bar was great.

Leisure Partner

10/10

Exceptional

09 Aug 2021

Trevor

Hot spot but is it too hot?

Hotel with fabulous views, great restaurant with Sunday champagne brunch and excellent club service. My only complaint is that the ac in restaurants and club lounge is poor- a much mentioned complaint so I’m surprised still not rectified.

Partner

8/10

Excellent

02 Apr 2021

Verified traveler

Unfortunately, there is a construction project going on right in front of the hotel. Other than that, everything was great.

Leisure Self

8/10

Excellent

06 Jan 2021

Verified traveler

We spent the new year eve there and enjoyed a decent night, with free parking provided on site.

Partner

10/10

Exceptional

01 Jan 2021

Melissa

Beautiful views, petty issues, worth the price

The view was beautiful although the shape of the building allows you to view inside other guests rooms and them yours. The bed was comfortable and clean. Bathroom was clean and beautiful. The carpet, chair and other decor were in need of a good cleaning or replace them to update. The room temperature was very warm. We tried to turn the heat down and off, but it was very warm all night. Hotel bar is has an amazing view with many cocktails choices and a short list of food options. The pool and locker rooms were bright, beautiful and spacious, but you must have a swim cap or purchase one for 120rmb.

Friends_and_family Family

8/10

Excellent

07 Dec 2020

Trillium

Nice but too hot

Great views from many rooms but our had construction going on below. The Vue bar upstairs is lovely. The room was extremely hot and even after calling there was nothing they could do.

Partner

8/10

Excellent

09 Aug 2020

Verified traveler

did the trick

Good room for the price but not over the top fancy. Amenities on site are great. Location is good also. Breakfast hits. Rooftop lounge is a winner.

Partner

8/10

Excellent

30 Jul 2020

Verified traveler

Food top - condition needs improvement.

Very good food, breakfast and Happy Hour offerings were delicious, free drinks for Happy Hour if you book club rooms. However, view from the club rooms to the skyline is not the best. Great location. Overall the Hotel needs a deep renovation - mediocre condition of rooms and public areas do not make you feel like 5 stars.

Friends_and_family Family