Name: Conrad Shanghai
Address: 789 Nanjing Road East, Huangpu District, Shanghai, 200001, CN

10/10

Exceptional

17 Jul 2026

Okechukwu

Used the VIP lounge for drinks to wait for friends. Great addition.

10/10

Exceptional

14 Jul 2026

Shahana

We had an extended stay and we are so so
So happy that we got to stay at Conrad, because it’s simply world class. From the amazing amenities, room service and location to extremely stellar staff, we couldn’t have asked for a better place to be at on an extended holiday due to the Typhoon.
Special mention to the amazing staff:
Quain G
Camille
Lily
Anil
Pravin
And the lady waiting on the lifts who speaks several languages (maybe her name was Rosemary 🤔)
Thank you thank you thank you!

Family_with_children

10/10

Exceptional

12 Jul 2026

Minh-Ha

Great location near metro stations, shopping and dining. Will stay here again.

Family_with_children

10/10

Exceptional

11 Jul 2026

Shahana

The location is perfect and staff are extremely attentive and caring. We had dietary restrictions but had so many safe options and had chefs go out of their way curating menus for us!

Family_with_children

10/10

Exceptional

07 Jul 2026

Kuan Yee

Amazing location. Friendly staff quick check-in. Offered me free upgrade.

Self

6/10

Pleasant

07 Jul 2026

Gavin

We had a very bad experience when going for our \"free drink\" on the 65th floor. Although the place was empty we were asked to leave a table where we sat t enjoy the view, or pay 198CNY, furthermore we were nearly tricked into paying another ridiculous amount for a bottle of wateer that was stregically placed on the table.
i returned to this hotel numerous times since March, only the very first time i was there did i receive fresh fruit in the room, and then a \"gift\" of biscuits the next day, it was one of the reasons i returned but alas, no fruit on the three times i checked in over a period of 2 weeks! Lastly the lack of English speaking staff is very apparent and has made me decide not to return to this hotel on my future trip

Business

10/10

Exceptional

06 Jul 2026

HYUNJIN

Location is great right in the middle of almost all the attractions of the city's center. Staff was very helpful during our stay, breakfast option was good as well. We had a great time in Shanghai and I think the location of it helped a lot, there is a metro within a couple of minutes of walking!

Family_with_children

10/10

Exceptional

02 Jul 2026

Shawn

Incredible location, very friendly staff, and lots to do inside and around the hotel area.

Friends_and_family Family

10/10

Exceptional

15 Jun 2026

Tiffini

Amazing location with helpful staff

Partner

8/10

Excellent

19 May 2026

Klaus

I just wrapped up a 10 visit to Shanghai, and spent my entire time at the Conrad Hilton property. I was pleased with the very central location in the city of the hotel, and from my 39th floor room I was more than happy with the sweeping city views, looking directly down on the green oasis of the People's Park. The elevator situation was a bit confusing to begin with (due to the unusual shape of the building), but that was soon sorted and I moved freely between the propertys facilities. The 10th floor pool provided sweet views of the surrounding neighborhood and the gym was good sized and open 24 hours a day, something I made frequent use of. My king suite was super comfortable and well appointed and I especially appreciated the city view desk and more than ample closet space- a must as I travel for many months per year. As for the staff I would like to take a moment to acknowledge and show my appreciation to the following folks- a huge thank you to (French national) Hugo in guest relations who helped me out in many ways and made the hotel feel like a home over my week+ stay, to (Thai national) Thena whose cheerful demeanor and daily greetings cheered me up immensely and (Chinese national) Rosemary the ever evervesant 'elevator lady' who guided guests and was a genuine hostess for the hotel and a bright personality who made many of the guests smile and happy as they descended to the lobby to begin their day- I thank you most sincerely, you made my visit a memorable one..

Self

10/10

Exceptional

29 Apr 2026

yu ying

Shop nearby

Family_with_children

10/10

Exceptional

26 Apr 2026

liang

Clean room, safe location , convenient location.

Partner

10/10

Exceptional

18 Apr 2026

Lawrence

Very solid stay and experience. Consistent with other Conrad’s around the world.

Self

6/10

Pleasant

17 Apr 2026

Mohammad

Breakfast had a vast variety; taste of limited vegetarian options could have been better. Was not impressed with the bakery freshness. Fruit was top notch. Rooms quite clean with standard wear and tear. Staff very friendly. Good overall location hence the price. Got given spa voucher for RMB200, turned out to be a discount on a RMB1980 massage. Wife asked for cafe for vegan cake for our anniversary; did not get much help; could not be arranged. First day we were not given special treatment for being Hilton Honours gold members at breakfast; second day they somehow remembered! Concierge was very very helpful. Food was easy to reach rooms when ordered via Mithuan app. Was charged RMB 98 each for each child’s swimming cap which was a rip off. (Had to buy 3)
Toilet got blocked on first day first hour but got sorted instantly. Had connecting rooms arranged on 2nd day as there was a 2 hour wait on 1st day for connecting rooms with family of 6. Did not really get the upgrade I expected for being a Hilton’s Gold member. Paid hotel booking for breakfast although it was included in my Gold membership but was not reimbursed. Paid roughly 90£ extra for 2 days. Swimming pool not as big as it looks in pictures.

Friends_and_family Family

8/10

Excellent

16 Apr 2026

Devin

The staff (from front desk to cleaners) at Conrad was exceptional. The room looked a bit dated and the shower room could use some maintenance (ie replacing the silicone molding around the shower edges as it was starting to show mould stains) and the black out curtains needed to be replaced as it didn't black out the room. Other than those little issues, the room was big and clean. The cleaning staff were attentive and courteous whenever we saw them in the hallway.

The location of the hotel was just off of Nanjing Road Pedestrian Street (20-50m) so very convenient. The metro station was also right around the corner so not far if you prefer to travel via the metro lines.

No laundry facility at this location other than the usual drycleaning services offered as most hotels but this is very expensive. We ended up using Easy Life Laundry services as it was cheaper and quicker (usually a 24 hour turnover) to do our laundry and they provided picked up and delivery service from the hotel.

The pool and gym facility was modern and big but one feedback is to provide a family room for families so that parents are not separated from young children. I was told my 5 year old son could not come with me to the female change room and that he would have to go through the male change room himself to get change and store his clothes, which was a no go for me. Luckily we already had our swim gear underneath our clothes so we were able to go straight to the pool and change there.

Friends_and_family Family

10/10

Exceptional

16 Apr 2026

Kai Ming

Got a upgrade and free breakfast for 2, excellent to stay with, good for view,shop,eat

Partner

8/10

Excellent

28 Mar 2026

Jessica

Kind of crowded during breakfast but room was amazing. Perfect location.

Family

10/10

Exceptional

22 Mar 2026

Nitin

Lovely room easy check in, top location and Byredo amenities brilliant

Friends

10/10

Exceptional

17 Mar 2026

priscilla

Had an excellent stay there,

10/10

Exceptional

12 Mar 2026

Yu

Clean room

6/10

Pleasant

11 Mar 2026

Sixin

Good location

10/10

Exceptional

26 Feb 2026

Faina

Excellent location. Greate customer service

Partner

10/10

Exceptional

12 Feb 2026

Allen

Excellent service

4/10

Poor

10 Feb 2026

PAK KEONG

Checking in

Business

10/10

Exceptional

03 Feb 2026

Juluies

The staff had my stay feel like home with would like to thank the staff like LiLy, Diana and Quain G for wonderful service

8/10

Excellent

03 Jan 2026

JOAN

Camille, Lily and Quain G are lovely. They are helpful. The room is clean and I love the scent of their shampoo.

Leisure Family

10/10

Exceptional

27 Dec 2025

Yong

Great

10/10

Exceptional

26 Dec 2025

Jinshui

Locates on Nanjing Walk Street, very convenient

Friends_and_family Family

10/10

Exceptional

12 Dec 2025

JUNGSOO

It was our first family trip to Shanghai and mainland China. From the moment we arrived at Conrad, the staff warmly welcomed us. The Premier Room was spacious and comfortable for our family of three. Breakfast was excellent, and the location was extremely convenient, with major attractions within walking distance. Special thanks to Benjamin and Camille for their exceptional support despite my limited Mandarin, they made our stay smooth and enjoyable. Highly recommended for anyone visiting Shanghai

8/10

Excellent

11 Dec 2025

Yew Keng

Yes

Leisure Family

2/10

Poor

02 Dec 2025

kelvin

Best hotel during my stay in Shanghai...i think better than some other 5 star hotel...breakfast also very good...keep it up...

Business

10/10

Exceptional

28 Nov 2025

Yixiang

I had a fantastic stay at the Conrad. The staff was very friendly and accommodating. I want to specifically thank Kelly in the Executive Lounge, her customer service was spectacular and she was very professional and hard working. Liangjuan in the spa was also great and gave a great massage.

8/10

Excellent

07 Nov 2025

Tabitha

After visiting Conrad Beijing I’ve to say that Conrad Shanghai fares behind in both service and environment. Beijing’s Conrad had a much better room, better service and grand environment. The food at level 1 burger + sandwich was really good though. Shanghai rooms were also much more expensive I may choose another venue to stay if I’m back! Overall it’s pleasant but nothing to shout about.

Leisure Partner

10/10

Exceptional

05 Nov 2025

Mary Bernadine

I have stayed twice in this hotel already, 1st time was a business trip, and the second time with my family. Room is spacious perfect for us traveling with kids. The location is excellent so fair warning, prepare your wallet since there are a lot of shops and restaurants around the area. I also recommend availing of the breakfast. It's really good with a variety of food options.

Business Family

4/10

Poor

29 Oct 2025

Kit Ying

Room was old, not well maintained at all.
Front desk staff were helpful and attentive, especially for a parent travelling with 2 children.
Staff in breakfast restaurant were less helpful.
Recommend to look for alternative in the nearby area

Leisure Family_with_children

8/10

Excellent

09 Oct 2025

Hamad

Good

Friends_and_family Friends

8/10

Excellent

08 Oct 2025

Hamad

Good

Friends_and_family Friends

6/10

Pleasant

08 Oct 2025

Idris

Not conrad standard

The rooms were very small in comparison to other Conrad hotels I stay in, quite deceving to say the least when you see the photos on the website. Had to call for towels everyday, location is greag but i dont think I'd stay there again..

Business

6/10

Pleasant

07 Oct 2025

YIFTACH

very commerical and popular hotel; for me- despite of good will of the stuff- there were too many service miskates - charging the credit card without authorization, giving us wrong rooms, despite clear requests, slow amendment of the room, stuffed reception and slow services;
the hotel is good for the price but it defeintley not my style;

Friends_and_family Family

10/10

Exceptional

07 Oct 2025

tsz ho

Ive stayed at many hotels on nanjing road, this is one of the better ones. The staff was nice and helpful. The morning buffet is great (if you got that option) and the dinner one is decent.

The area around this hotel can be a hustle and bustle, but that is expected since youre located right next to a popular tourist street.

Leisure Family

6/10

Pleasant

07 Oct 2025

kim swee

Hotel gave 2 drink voucher to be used at level 64 MUSE Penthouse.

Visited the place and was greeted by a rude female staff seated. Can't even bother to stand up from her vhair. Asked us how ma

10/10

Exceptional

28 Sep 2025

kerri

Great hospitality. As an older woman alone I felt well taken care of my the staff. Very safe

4/10

Poor

20 Sep 2025

Wan Ting Ludmilla

The staff were friendly and helpful. But the room 2215 that I had was really dated with a broken hairdryer. Only realized that the room wasn’t acceptable after checking in for my second stay at a much better room for the same price. Although the room is also not cleaned properly, with spider webs

Leisure Family

4/10

Poor

15 Sep 2025

Jesus

A lot of better options for that price
AC did not work

Business Self

8/10

Excellent

12 Sep 2025

Mindy

Nice clerks,upgraded room,shopping convenience,close to subway . Room needs to be nicer.

Leisure Family

10/10

Exceptional

11 Sep 2025

AMIN MOHAMED

Very nice hotel😍

10/10

Exceptional

28 Aug 2025

Eva Yee Yan

I was disappointed with my given room as it had many wear and tears, room wasn’t so clean. Not at all Conrad like. However I got an upgrade and my stay was perfect. Very helpful staff, especially Howard and Parsen at the concierge.

Leisure Family

4/10

Poor

23 Aug 2025

Li

Dirty!

10/10

Exceptional

13 Aug 2025

ABDULAZIZ ABDULRAHMAN

While we experienced a few disappointments with our rooms at check-in, Molly, the Guest Service Manager, was truly exceptional in the way she handled the situation. She listened attentively to our concerns, responded promptly to our needs, and treated us with genuine kindness throughout. Her professionalism and generosity, including upgrading our stay to make up for the discomfort, turned what began as a frustrating experience into a much more positive one. We greatly appreciated her attentive care and commitment to guest satisfaction.

Leisure Family

10/10

Exceptional

26 Jul 2025

YAN XUN

Excellent hotel

Leisure Family

8/10

Excellent

06 Jul 2025

Verified traveler

Bad layout of WC/Bathroom

Location is good. Steps away from Nanjing Road shopping street. However, the lobby is forever congested. It usually took us quite a bit of time for the DiDi to get in and out of the lobby area due to the congestion.
Another down side is the layout of the room. The sink, WC and bathroom are all seperated. There is no privacy as you would need to come out after using the WC to use the sink to wash your hands. Then back into another room (bathroom) to take a shower. After shower, you would have to get dressed in the wet environment.
It was quite inconvenient and there was no privacy.
I stayed with my Dad in the room. I had to hang around at the lobby for a while in order to let him have the privacy to use the WC/bathroom.

Friends_and_family Family

4/10

Poor

04 Jul 2025

Joshua Alec

Rooms are

10/10

Exceptional

04 Jul 2025

Adam

Was exactly what it looks like. Decent hotel in the tourist area. Near train so that’s convenient

Friends_and_family Family

6/10

Pleasant

24 Jun 2025

Irene

The location of Conrad Shanghai is excellent—very convenient with shops nearby. However, the overall experience was disappointing. Check-in was delayed with poor communication, and I was wrongly told I hadn't paid. Despite advance notice, my back-to-back bookings were mishandled, and my daughter’s name was misspelled. The room wasn’t very clean, with mold in the bathroom and no place to hang clothes. Service and cleanliness fell short of what I expect from a Conrad property. I hope management takes this feedback seriously.

Leisure Family

4/10

Poor

18 Jun 2025

Kevin

Really poor service especially room service and food quality not great either.
No one answers the phone for room service so had to go down to reception and wait as staff numbers are not enough, just to order some food. In room ordering did not work either. Really not good enough standard for this hotel

Business

6/10

Pleasant

15 Jun 2025

Mia

The hotel felt a bit outdated. I’ve stayed in cleaner and nicer Conrads. It was a huge hotel so lots of people and foot traffic.

Leisure Family

10/10

Exceptional

15 Jun 2025

Jascha

The hotel is in a great location. A short walk down Nanjing Road to the Bund. Lots to see in the area and nothing is really far away by taxi/Didi. The food choices for breakfast and dinner were extensive. Great gym, steam room, and pool. The staff were really helpful. If you don’t speak Mandarin then just take your time explaining what you need. My room was compact but the view was amazing, and the bed was comfortable and spacious.

Leisure Self

10/10

Exceptional

11 Jun 2025

DU IL

We had a fantastic stay! Great location, great facilities and all the staff were incredibly friendly special thanks to staff name QUALIN !!! Overall, I highly recommend this hotel for your next travel and I know where we will be staying next time when we travel Shanghai again!

Friends_and_family Family

4/10

Poor

08 Jun 2025

Abdulaziz

Abdulaziz

Average Hotel, Below my expectations

Partner

8/10

Excellent

02 Jun 2025

Jessie

Nice hotel

Leisure Family

10/10

Exceptional

31 May 2025

josephine

Brilliant location, views and breakfasts

Leisure Family_with_children

10/10

Exceptional

31 May 2025

Dow

Perfect hotel in a perfect area

Leisure Partner

10/10

Exceptional

31 May 2025

Kevin

Great hotel in a perfect location.

The hotel location is excellent, right next to the bust Nanjing Road for shopping and dining, and sightseeing. The room we had had a fantastic view and was large and clean. I like the Japanese style toilets. The breakfast buffet was delicious and had lots of options. Special thanks to Ivy, Yebby, and Diana for their fantastic service.

Partner

2/10

Poor

20 May 2025

Sandra

Despite being a five-star hotel, the spa experience was far from it. I booked the 250-minute package for $550, expecting top-tier service—but it was a complete disappointment. The massage was poorly done, and the masseuse kept interrupting every few minutes to push for extra services. What was supposed to be a relaxing experience turned into a stressful one. To make matters worse, they charged me $700 instead of the agreed $550. The quality of the massage was subpar, and the service overall was terrible. Definitely not worth the price or the

Leisure Family

8/10

Excellent

29 Apr 2025

Kristin

Good

Business Self

8/10

Excellent

23 Apr 2025

Jebin

Customer service was great.

Leisure Family

8/10

Excellent

20 Apr 2025

Lisa

Hotel is in the best location, room was nice and the view was incredible, although it wasn’t sharp clean

Leisure Friends

10/10

Exceptional

20 Apr 2025

Yilin

Love the location - about 7 mins walk away from People’s Square exit 14, and just beside Nanjing Shopping Street which is about 20 min walk to The Bund. Hotel is clean and well maintained throughout our 1 week stay. Will recommend to others!

Leisure Family_with_children

10/10

Exceptional

15 Apr 2025

Charles

The staff in the executive lounge was exceptional and they would go the extra mile to assist.

Leisure Partner

8/10

Excellent

08 Apr 2025

Amy Hong Ming

Convenient location and walkable to few hotspots.. near to people’s square subway..

Leisure Self

10/10

Exceptional

31 Mar 2025

Tuongvi

Amazing location and property. Very modern and clean. Staff is friendly and speaks English. Would stay here again!

Leisure Family_with_children

4/10

Poor

29 Mar 2025

Mamun

I booked a high floor room, then had a picture of a sofa and I did not receive that

10/10

Exceptional

13 Mar 2025

Heather

Lovely hotel, the location is fantastic for exploring Shanghai.
I had a fabulous room overlooking the Bund and Pudong.
All the staff were really helpful and friendly

Leisure Self

10/10

Exceptional

10 Mar 2025

Min-On

Excellent location to be based at if doing a short Shanghai trip. It is linked directly to a small mall with retail and food. MRT station is just across the street. And the location is right at the west entrance of East Nanjing pedestrian street , so you get the convenience of all the shops and food that comes with it. The room we got was super impressive and by far this was the best quality room we got on our Shanghai trip. Voice activated curtains, lights and music (though you'd need to speak mandarin to make it work), also buttons available. Toilet and bath was very good and there was an electrical bidet! We got the west view with our high-floor room. Try to get the east view of Bund view if possible.

Leisure Partner

2/10

Poor

26 Feb 2025

Ian

food is below average, not impressive.

8/10

Excellent

24 Feb 2025

CHAK YIN ANEURIN

I recently stayed at a hotel that was incredibly convenient and had just undergone a lovely renovation. The room layout was very nice, making it comfortable and aesthetically pleasing. However, I was disappointed with the staff's attitude. They were not friendly, and I found them to be unhelpful and unresponsive when I needed assistance. It's a shame because the hotel itself has so much potential with its great location and beautiful renovations.

Leisure Partner

8/10

Excellent

17 Feb 2025

Alexandre

Do complain

Great location … love the hotel because of that
You have to complain to get a decent room … I have to do during every stay , then you get it right. That is lack of consistency for Hilton honors members !!!

Business

10/10

Exceptional

04 Feb 2025

Peter

Very convenient location

Leisure Self

6/10

Pleasant

08 Jan 2025

Mohamed

Great location
But hotel need renovation!
Staff were very friendly

Business Self

10/10

Exceptional

02 Jan 2025

Ngeow

Easy access to shopping areas

Leisure Family

8/10

Excellent

30 Dec 2024

Christine

This property used to be the Mercadian. I love the upgrades and enhancements the Hilton did.

10/10

Exceptional

25 Dec 2024

Yung Tsz

Great

8/10

Excellent

24 Dec 2024

Kelvin

Excellent stay. Only thing was the lingering cigarette smell in the bathroom.

Leisure Family

10/10

Exceptional

14 Dec 2024

Sobhi

Very clean location is amazing staff very friendly

Leisure

10/10

Exceptional

01 Dec 2024

Afshin

I stayed here for 4 nights and the experience was fantastic. You’re close to everything that as a tourist looking for. Will stay here again if I come around this city again.

Leisure Family

10/10

Exceptional

29 Nov 2024

Xinyi

Had a great time staying at Conrad during my trip in Shanghai! Front desk staff Cara who helped me with check-in was so friendly, enthusiastic, and helpful. Cara also upgraded my parents room and my room from king deluxe to king executive room on a high floor with amazing view! Awesome staff with amazing service!! Also Conrad Shanghai for sure has the most convenient location! Its so easy to get around and it's close to all the popular tourist spots! Rooms were spacious and clean. Food at breakfast buffet was excellent with so many options from different cuisines. Would definitely book Conrad again next time I come to Shanghai!!

Leisure Family

10/10

Exceptional

28 Nov 2024

Marsha

Comfortable

10/10

Exceptional

27 Nov 2024

Derrick

Amazing property

Business_and_leisure Family

10/10

Exceptional

03 Nov 2024

Cory

Dealing with Natalie and Vicky in the lounge on 44 has always been a great experience! These two ladies have been working here for many years and always greet me with a smile! Check-in and check out is simple! Look forward to coming back soon!

Business Friends

8/10

Excellent

31 Oct 2024

Aaron

Best location !!!!

Location is FANTASTIC
Rooms need some update

Business

10/10

Exceptional

31 Oct 2024

Karin E Hubner

Cara was amazing ! She was informative and gave me a wonderful suite.
I will highly recommend this hotel to business travelers.

Business Self

10/10

Exceptional

31 Oct 2024

Verified traveler

Location 10/10

Excellent location, close to parks, museums and shopping! Great view from my room!

Business

8/10

Excellent

27 Oct 2024

Alex

Rooms need to be updated

Business

10/10

Exceptional

25 Oct 2024

Christine

Conrad took over the original Meridian and made it more spectacular and comfortable.

Business_and_leisure Self

6/10

Pleasant

25 Oct 2024

Alexandre

Hotel location is perfect … but the hotel does require some updates

Business

10/10

Exceptional

24 Oct 2024

Harmeet

A big shoutout to Ella for being so helpful

8/10

Excellent

18 Oct 2024

Peter

Good central location.

6/10

Pleasant

17 Oct 2024

Hida

Not a 2022 hotel as advertised.

The rooms were horrendous. First room smelly of old ciggarates. Second room did not meet the size what I paid for. Third room wine stained all over the furniture. They eventually upgraded us to the club section but it was for a smaller size. Took it as the whole process left us 2.5hours poor! Staff could not even understand basic English. But kudos to David at the concierge for helping us to ship our excess baggage back home.

Friends_and_family Family

10/10

Exceptional

16 Oct 2024

Fidel

The location is very good. Near the subway and the shops of Nanjing road. To get there via subway use the People's Square stop and take exit 19, you will have to cross Jiujiang road and walk one block on Nanjing road, and then turn right, to find the road with the main entrance. Concierge and front desk staff were extremely helpful. The room views from the 50th floor were breathtaking. The the room was modern, updated and very clean.

Leisure Family

10/10

Exceptional

11 Oct 2024

Michael

Tatiana at the front desk was very helpful and polite made it super easy to check in. After a long flight, definitely a great way to settle down. Definitely recommend five stars all around!

Business_and_leisure Self