Name: DoubleTree by Hilton Shanghai Pudong
Address: No.889 Yanggao Nan Road, Pudong New District, Shanghai, 200127, CN

6/10

Pleasant

06 Jul 2026

Jason

It’s mid due to location. Rooms are small and AC is weak.

Family_with_children

2/10

Poor

19 Jun 2026

yan fang

there were no amenities due to the eco act but this was hard to discern and there was a lot of dust and grim in the property even after cleaning. The sheets were never cleaned or changed unless you specifically ask for it, and we didn’t know until the 10th day. The washroom leaks and the floor is constantly wet. The bed is ridiculously soft. Worst of all it is insanely overpriced for the lack of services and amenities, we paid ¥1098 for cleaning our clothes. Mind you, we only washed 6 items and they were not fancy items just your everyday t shirt but they charge it by item then add in an additional 15% service fee, then a drying fee then this and that and next thing you know, the laundry fee is worth more than the clothes itself. We asked the staff about this and they said we had to pay since it was already cleaned, but this pricing is just too outrageous. Other hotels have free food, free laundry, free breakfast, and helpful staff. Despite being acclaimed as luxury the experience was anything but. It felt like we were being punished staying there. Some staff were helpful in small matters such as calling a Didi, but we have experienced far greater service elsewhere. We would not come back and this has tainted the Shanghai experience. Please look further for other hotels as Chinese owned hotels are far cheaper with a higher quality of service. All an all, we are sorely dissatisfied.

Family

10/10

Exceptional

19 May 2026

Bing

Clean room

10/10

Exceptional

05 May 2026

Antonio

Excellent hotel, good location!

Friends

10/10

Exceptional

01 May 2026

Enrique

Absolutely perfect stay.

Business

10/10

Exceptional

30 Apr 2026

Ma Dolores

En general todo super bien. Pudiera ser si incluyeran más variedad de fruta en el desayuno, estaría más que bien. Pero no tengo queja alguna. Mil gracias !!! ☺️

10/10

Exceptional

28 Apr 2026

Enrique

Beautiful and clean rooms. The breakfast was awesome!!

10/10

Exceptional

26 Apr 2026

Luis

Excelente servicio, relación precio valor … una muy buena opción si estás de trabajo o paseo . Recomendado !! Ampliamente

10/10

Exceptional

11 Apr 2026

Priyanka Pooja

Clean rooms friendly staff

8/10

Excellent

10 Apr 2026

Emma Gyafo

Nice view

Self

8/10

Excellent

21 Mar 2026

Paul

Rooms are in desperate need of an update. Very old, worn out. However they ARE clean, just old.

Family_with_children

10/10

Exceptional

12 Feb 2026

Sam

Location easy to find, go anywhere is easy too. Staff and house
keeper are so nice, room is clean and good sized.

10/10

Exceptional

10 Feb 2026

Wei

5 Stars Hotel

Business_and_leisure Self

10/10

Exceptional

26 Nov 2025

Aleksey

The staff was great, room and bathroom was very clean. We stay just one night, and they help with everything we ask. View for the room was amazing.

Leisure Partner

10/10

Exceptional

26 Nov 2025

Manivannan

Good and spacious room.

Business

2/10

Poor

16 Nov 2025

Calvin

The room was hot and suffocating. We were told by the staff that the central A/C was turned off for no apparent reason. We had to talk to the staff manning the Hilton Honor to get our room changed to a different floor. It was a little cooler at 23-24 Celsius but no A/C. We can't imagine how people tolerate the hot room temperature. We had dinner for 3 nights at the restaurant inside the hotel. The wait staff at the restaurant does not understand English to answer our questions about the food items on the menu as a menu item was mis-translated from Chinese to English, which caused us to send the food back. The overall experience at the Double Tree in Shanghai was no comparison to the ones in the U.S. where we stayed at various cities. It was disappointing.

Leisure Family

10/10

Exceptional

09 Nov 2025

Mei Wang

Staff are very helpful and friendly

Leisure

10/10

Exceptional

07 Nov 2025

Konstantin

clean room, nice views out of the window, good breakfast choice

Leisure Self

10/10

Exceptional

05 Nov 2025

Dan

The hotel surroundings and the room were exceptionally clean, which I greatly appreciated. Additionally, the staff was consistently friendly and welcoming throughout my stay. The location also worked very well for my needs.

Business

10/10

Exceptional

05 Nov 2025

Ian

The best is always the best

Self

10/10

Exceptional

29 Oct 2025

Emilio

Room was great, friendly staff

Business_and_leisure Partner

10/10

Exceptional

23 Oct 2025

HANNAH

Great hotel, rooms are spacious and very clean. Didn’t have time for breakfast unfortunately. Located about a 30-40 min drive to Pudong airport. Would definitely stay again.

Business

10/10

Exceptional

02 Oct 2025

Smia

Great Hotel for First Time in Shanghai!!

The Doubletree by Hilton Pudong was such a nice hotel. We were only there for two nights but loved the service, the amenities, and the location. The room had an amazing view of the city. It was very spacious and clean. Definitely recommend the breakfast buffet as it is very convenient, reasonably prices and has lots of variety of foods.

Friends_and_family Friends

6/10

Pleasant

01 Oct 2025

Hollyann

The hotel has a very dated feel to it.
I was really looking forward to enjoying the pool after a morning of meetings but felt incredibly uncomfortable going there with 3 male lifeguards who insisted I wore a swimming cap. I went for 10mins in the end and never went back. Probably would have been ok if there was some music or something.
My room had a kitchen but there was only a cup and glass to use with the kettle and fridge. No cutlery, no spoons so it was completely pointless to have.
The room was spacious and a good space to work from.
The cleaner came really early each day so I had to remember to turn the bell off and hang the 'Do not disturb' banner on.
I liked the morning Shirley Temple dispenser

Business Self

8/10

Excellent

29 Sep 2025

Wai Oon Chuck

Good

Friends_and_family Family

10/10

Exceptional

22 Jul 2025

OLATOKUNBO Adeyemi

This hotel was outstanding! Above excellent! The location, quality of staff and the cleanliness and modernity of the hotel building was outstanding! I would stay here again without hesitation.

Self

8/10

Excellent

15 Jul 2025

Miu

Nice lobby, good services

The lobby looks great, the room was nice but not as big as I thought and also not much view, didn't like the photo on the page,

Staff are helpful, overall experience was good

Business

10/10

Exceptional

04 Jul 2025

FREDDY

excellent

6/10

Pleasant

28 Jun 2025

Shiva

Not as impressive

The lobby is new but the rooms aren’t. The carpet looks like casino carpet ! The rooms are not refurbished. Staff are untrained and impolite , they care more about Chinese customer comparing to foreigner , the breakfast buffet isn’t impressive , lettuce were old and options were limited

Business

8/10

Excellent

24 May 2025

FREDERICO RODRIGUES

M

8/10

Excellent

06 May 2025

Akira

ゴールデンウィークの上海旅行で家族3人にて利用。エキストラベッドはフロントで手配出来た。場所は浦東側で、浦東空港から車で約30分、虹橋空港にも車で30分の位置。ホテルはやや古く感じられ、ラグジュアリー感はあまり無いが、清潔に保たれており、不満はない。コスパはかなり良いと思う。部屋は広めで、朝食は最低限なものはある感じ。コーヒーのテイクアウトも可。麺のトッピングが日替わりで四川風や上海風など各種用意があって良い。チェックインの際に配布される暖かいクッキーは美味しかった。日本語が話せるスタッフはいなかったが、英語はフロントで通じた。近くに世紀公園という良く整備された公園があり、ジョギングに最適。上海ディズニーにも車でアクセスは良い。車で5分くらいのところにケリーセンターというショッピングモールがあるので、近場で食べたいならそこがおすすめ。

Leisure Family_with_children

8/10

Excellent

05 May 2025

Gerry

Clean and nice

Business Self

4/10

Poor

04 May 2025

Giai Chi

Staff unhelpful

Business

6/10

Pleasant

11 Apr 2025

Robin

China was amazing, and the hotel was okay. The bed was very old and sagging. Wifi in China is very poor and controlled by the government. You cannot access many of the sites you need or want.

Business Self

8/10

Excellent

23 Dec 2024

WIN

Breakfast variety is limited

Leisure Family

10/10

Exceptional

15 Nov 2024

Harry

Very enjoyable stay, rooms were very large and convenient and a very good location would highly recommend

Leisure Self

10/10

Exceptional

05 Nov 2024

Kimberly

I’ve stayed here many times for work and pleasure! Great breakfast easy to get around

Business Self

10/10

Exceptional

18 Sep 2024

Hussain

The rooms were immaculate and very comfortable\"

Business Self

8/10

Excellent

16 Sep 2024

Rachhpal

Very nice & safe place to stay.

8/10

Excellent

14 Sep 2024

Roma

The hotels WiFi doesn’t allow you to use the WiFi while having your vpn on. Something to consider bc then you can’t use many of the sites u want to use. Mattress is as hard a rock, got bruises on the sides sleeping on the mattress. The breakfast was good, the lunch dinner buffet was really good. If you’re a fan of seafood they have all type of lobster crayfish clams squid. Some of the dishes are adventurous with squid mixed in with pasta and shrimp on pizza. They had an amazing tender lamb shoulder they cut, as well as unlimited lamb chops in great sauces the beef and chicken tacos were great too

8/10

Excellent

13 Sep 2024

Shiue Ling

Hotel is a little dated to be a 5 star.
Maybe it was 20 years ago. It needs a good revamp and re modeling done. The tv was so old and so was the carpeting and fixtures. Location was good though. Had a new square
with restaurants just behind the hotel.

Leisure Family

10/10

Exceptional

11 Sep 2024

Jaakko

Very good all over experience.

Business Self

8/10

Excellent

13 Jul 2024

Marie-Noelle

All good except for the internet speed

Excellent hotel (clean and good size for the room), very good service, close to subway station and a little shopping mall. Only negative point: internet was too slow.

Friends_and_family Family

8/10

Excellent

24 Jun 2024

Moises

The main thing I would like to change is the swimming pool hours and that spa is available (jacuzzis and steam room were on maintenance)

Business Self

10/10

Exceptional

29 May 2024

Tafv

I love that they gave out warm walnut chocolate chip cookies at check in. Also they’re very accommodating and quite respectful. I thoroughly enjoyed my time.

Leisure Self

10/10

Exceptional

07 May 2024

mounssef

good

10/10

Exceptional

06 May 2024

Estella

I would say, even though it’s not in the central but taking cab it’s not expensive, everywhere about 19mins. But if one enjoys walking than it’s a perfect stay. I will book again same hotel on my future trips as well.

Leisure Friends

10/10

Exceptional

07 Mar 2024

Betelhem

Good service

8/10

Excellent

07 Dec 2023

Zhao

Pleasant and enjoyable

Friends_and_family Family

8/10

Excellent

20 Jul 2023

Sui Ki

Price is good

6/10

Pleasant

05 Jun 2023

Chi Chung

Everyone can walk in and go up to room area

10/10

Exceptional

30 May 2023

Bin

Great hotel for everyone.

Business_and_leisure Self

6/10

Pleasant

25 Dec 2019

Jan

Birthday trip..

Birthday trip I wanted to stay in a popular hotel for safety and convience.
I was disappointed in customer service.. First night ok I went shopping the next day to be left a note I had to change my room because of mechanical issues. I could have done better and not be inconvienced.. I left a day early and the hotrl refuse to reimburse that day..Oh by thd way the WiFi is terrible..I paid for my own WiFi

10/10

Exceptional

07 Dec 2019

Verified traveler

Close to metro station, several restaurants on site, excellent executive lounge for food and drinks, cleanliness of property.

Leisure Self

10/10

Exceptional

06 Dec 2019

Verified traveler

Clean. Staff is helpful.

Leisure Family_with_children

10/10

Exceptional

03 Dec 2019

Hongzhuan

Clean and convenient!

Business

6/10

Pleasant

27 Sep 2019

Verified traveler

In entertainment, they should add some more English channels.

Business Self

10/10

Exceptional

16 Sep 2019

Verified traveler

Overall this is an excellent property - will definitely stay there again

Leisure Partner

6/10

Pleasant

16 Sep 2019

Verified traveler

everything was well except for the Taxi service. I could not beleive that people managing taxi allowed people with proper looking taxi but the driver's number was not displayed. another had a metre wired with a separate switch which charged lot more. one driver took me and dropped me elsewhere at 5pm where there were more taxi. I paid and got out but all the 4 of them were willing to take at any rate. lucky I walked to another hotel and they called a Uber. I paid the hotel and driver safely dropped me off. people managing knows who are real and not real. visitors who don't know must be given a bad image of China. I have been travelling for past 25 years so I know.

Business Self

8/10

Excellent

30 Aug 2019

Yu

Stayed in this hotel while visiting family in Shanghai. Overall it is a nice hotel. The price is reasonable if you consider its location. If you buy breakfast at the property, it is very expensive, even to Chinese standard. The pool and gym are nice. Room is clean, bed is comfortable. The towels are snow white and soft. The staff is friendly. I don't know why it is rated only 7.8/10. I don't have anything to complain about.

Self

6/10

Pleasant

28 Jun 2019

Verified traveler

Near offices in case your workplace is around there. Otherwise,nothing much surrounding the hotel

Business Self

4/10

Poor

10 Jun 2019

Barbara

I had a really stomach turning experience at the Double Tree Pudong. I had a wonderful swim, but when I got out of the pool, another swimmer spat into the overflow. It almost made me sick. Double Tree needs to let patrons know that the pool overflow is not a drain - the water goes back into the pool.

Business

2/10

Poor

17 May 2019

Harry

We asked them deliver our luggage after check in. after wait for 40 mines, no one delivery luggage to our room. I have to go down the lobby to get our luggage. Their excuse is that only one worker in the hotel deliver the luggage that night. Secondly, don’t take the taxi from the hotel. We call the taxi, we think that the driver modify the meter. Our trip is only 3km, the receipts shows 9km in 7 mines. It drive on street. No way that you can drive that fast speed. Thirdly, the room is very small. The tv is on side wall of our bed and sofa, you can’t watch TV.

Leisure Family

2/10

Poor

21 Apr 2019

Verified traveler

The hotel post 11 years old photos, the rugs are very dirty, stains every where, the room doesn’t look like the photos at all. Smell like mold and tabaco. The bathroom is so dirty, black mold everywhere. I talked to the manager to change me to another room and the other room were the same. He told me that all the rooms were like that. I asked to cancel my reservation and give me my money back because I couldn’t stay there. They refused and I disputed my charge and I get my money back from Expedia when I show the disgusting photos. Expedia told me that they will take this case further, because the advertised something different.
The staff is nice and the only pretty thing the hotel has, is the lobby, apart of that, everything else is disgusting.
This hotel is not a 5 star, is more like 3 star.

Business Partner

8/10

Excellent

14 Apr 2019

Verified traveler

Still waiting for invoice covering additions.., said they would email me although yet to see

Business Friends

10/10

Exceptional

06 Apr 2019

Verified traveler

The room is clean and bathroom is great. Even better than the double tree in California.

Friends_and_family Family

2/10

Poor

26 Mar 2019

Hokemon

There was no air condition in the rooms. The hall and lobby were nice and cool but the room was super warm. They said it’s central air con. Hot air was turned off but cool air not available until late April. They gave me a fan but my room was constantly at 25oC. Their engineer even argued with me indicating that the hall way temp (probably in 21oC) was the same temp as my room where my thermostat was showing 25oC. Full of excuses in this hotel. Won’t go back there again.

Business Self

6/10

Pleasant

20 Mar 2019

Kachi Kaki

Room layout is not good. The bed is near the door.

8/10

Excellent

05 Feb 2019

Verified traveler

The room is ok, the SPA and GYM are excellent and also the swimming pool.

Business Self

8/10

Excellent

18 Jan 2019

Nicholas

Heating wasn’t very good and was noisy. Also could smell smoke often from other rooms. 2 Colleagues booked the same hotel and got to stay in the new building without asking.

8/10

Excellent

13 Jan 2019

K

Was disappointed there was no airport shuttle bus service. It mentioned on the site there is airport bus service.

8/10

Excellent

06 Jan 2019

Sasaki

Nice hotel, however far from the Shanghai downtown.
Breakfast and Executive Lounge is very good.
I recommend this hotel.

8/10

Excellent

14 Dec 2018

Caroline

Pretty good, except the room was a bit cold, but they lend me a portable heater, which makes the room much warmer.

6/10

Pleasant

03 Dec 2018

Yeo

Room for Improvement

The air con in the room is noisy and the water pressure is very low, WiFi is slow and need to check if booking come with WiFi or not

Partner

4/10

Poor

25 Nov 2018

Verified traveler

Chosen this hotel given the high standard ecperienced worldwide yet this hotel was a let down to the global image the hotel group had enjoyed & maintained over the years.

(1) The check in was met by arrogant young chap which was non chalant manner. I was told to have breakfast at West wing hotel when I commented that my assigned room at east wing was far from executive lobby was

6/10

Pleasant

13 Nov 2018

Jiang

one night stay in Shanghai Pudong

One of the older doubletree hotel in CHina. the carepet is pretty worn in the room and hall way. The check-in process was kind of slow compared to Chinese hotel standard. The hotel is in a nice location, close to many restaurant, shopping centers and etc. The bed was comfortable. Wireless internet worked well.

4/10

Poor

25 Oct 2018

Huei

Experience doesn't fit the brand

Poor management, from front desk to housekeeping

8/10

Excellent

21 Oct 2018

Hadi

I recomend this property to those who want have agood stay in Shanghai

6/10

Pleasant

20 Oct 2018

Ching Wan

Not worth it

4/10

Poor

17 Sep 2018

Mark

The concierges were proffesional is the only positive. This is quite a run down property with limited services. The only western restaurant is not even open on Sunday evenings. And in this location there are no other western restaurants. Even hard to get a taxi at peak times.

6/10

Pleasant

29 Aug 2018

Verified traveler

Dissappointing staff service and room was old with a musky smell

10/10

Exceptional

05 Aug 2018

Verified traveler

Extremely clean room, and comfortable facilities.
Gym is open 24 hours, and very useful.

6/10

Pleasant

23 Jul 2018

Becky

Nice hotel and good location. Beds are very uncomfortable.

2/10

Poor

16 Jun 2018

ALAN

Forget about this hotel!

Horrible and dated , the location is so inconvenient

8/10

Excellent

21 Apr 2018

Verified traveler

Checked in staff friendly, checked out staff couldn’t understand English well

8/10

Excellent

20 Apr 2018

nomad

spacious

in comparison with others of the same rank, rooms here are large with a lot of space.

10/10

Exceptional

16 Apr 2018

Daniel

Excellent facilities & perfect location for SNIEC

This hotel is in the perfect location if you're in Shanghai for an exhibition at the SNIEC in Pudong. It's only a 5-10 minute taxi ride. No more than $10.

Spacious, clean and very comfortable rooms. Breakfast downstairs is fantastic. Check-in staff have good English which always makes things much easier.

If you're on a sightseeing trip, there are probably better locations to stay, though it's only a 10 minute walk and you're at the Metro station with easy access to just about anywhere you want to go in the city.

Overall, I couldn't have been happier with my stay at the DoubleTree by Hilton in Shanghai-Pudong and wouldn't hesistate to recommend it to others.

6/10

Pleasant

29 Mar 2018

felix

Found out on checking in there was no free wifi!

Big hotel. Staff not very knowledgeable on checking in. Given east wing room that was very far to walk. Only good point is the cookies that was offered on checking in.

2/10

Poor

03 Mar 2018

Verified traveler

Terrible Stay

Front lady needs to speak English, l booked Double Tree Hilton not local Chinese hotel ,Is this hotel manager aware of his/her team ???
Ok forget about English, not even understanding of front desk job, just keep saying no , l dont have , give me your credit card... Whatttt...
What kind of hotel are you running manager ?
l booked (paid) room front desk cannot even check the PC to find out what is happening, before she clearly understand of her duty after long flight l am just hearing all negative things and l need to explain how she can check my resevation Really !!!
People coming to stay in hotel they reason is sleep and get over night so this should be hospitality of the hotel to provide warm welcome in and keep talking against to guest. And do not give this BS cookie after all damage is done.
Are you kidding with us ?

2/10

Poor

01 Mar 2018

Verified traveler

Terrible check in Double Tree Hilton Pudong

Front desk was terrible , due to my busy schedule l booke 2 reservations, even l print it she does not understand it , she is telling me 1 day is no show , OMG how difficult to get this done l arrived to hotel 9 am to check in and go to room , front desk lady is so unaccomodating she just not solving my room request even if l paid both the day , well this is last time l book this hotel, l get it in the room toilet dirty can you imagine... What is wrong with this hotel...

10/10

Exceptional

01 Mar 2018

Stuart

Wonderful Shanghai

Nice Hilton property, great room with nice city view. Very nice courteous staff. Convenient to subway which is great way to travel about the city

Family

4/10

Poor

28 Jan 2018

Chan

Refuse to give hotel bill stating room rate of sta

Had harsh words with front desk manager since he refused to print bill.

10/10

Exceptional

22 Jan 2018

craig

Excellent

Molly on check in was fantastic. Concierge was a bit disinterested but could be a language barrier.

8/10

Excellent

20 Jan 2018

ming tee

Good, expensive, so so location

A bit expensive for its location and the fact of not including WIFI.

10/10

Exceptional

23 Dec 2017

D Ralph

Too far from airport

I booked the hotel because I was lead to believe it was at the airport. As it turns out it was $100 US each direction taxi ride. You should not list this hotel at Pudong. It is an hour ride away and you should pay for the taxi tares.

8/10

Excellent

17 Nov 2017

Genya Che

nice hotel

Nice hotel 40 minutes from Pudong airport. Taxi shuttle service is quite expensive, be careful. Breakfast is too Chinese. The gym should be little bigger and advanced, though the sauna and steam cabin are ok.

6/10

Pleasant

19 Oct 2017

Verified traveler

It is a nice hotel

Nobody can speak English.
I ordered a limousine to pick me up at the airport: I could not find the driver and I had to ask around before finding them &, surprise!!!!, the limousine was a van!!! Very disappointed!!!
Taxes on one night stay ($164) were $27!!! I discovered it after I paid.

10/10

Exceptional

28 Aug 2017

Glenda

views and more

Great and comfortable room - with a spectacular view over Century Park and beyond. The executive club was a little disappointing as the food was very good but not excellent.

Partner

6/10

Pleasant

27 Jul 2017

Pieter

Hotel is pretty good, this review is mostly about my booking with Hotels.com. Thought I booked hotel with breakfast and wifi, by the time I printed the receipt both breakfast and wifi were gone, which turned a $150 hotel into a $200 hotel. Hotel is fine, though presently they are constructing right in front of the hotel (yet another subway line), which will take a year. Expect dust, noise, and a hard time finding cabs. On the plus side? Swimming pool is amazing; reasonable length, good water, and a nice sauna. Room was spacious, but carpet is old.

8/10

Excellent

26 Jun 2017

Philip

\n

Nice hotel with friendly staff. Not very close to the city center. The hotel need to change the carpets, I needed to change my room because smelled humid.