Le Meridien Towers Makkah

Saudi Arabia , Makkah
Mecca, Kudai Road
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100 reviews shown

10/10

Exceptional

04 Apr 2026

Jawad

Great breakfast, excellent shuttle service

10/10

Exceptional

03 Apr 2026

Tarek

Very nice

10/10

Exceptional

02 Apr 2026

mariama

Room very clean

8/10

Excellent

17 Mar 2026

Adil

Self

10/10

Exceptional

16 Mar 2026

Ruheena

Reasonable and very clean. Location not too far from the haram- with shuttle buses constantly going there and back to the hotel.

8/10

Excellent

22 Feb 2026

Muhammad

The hotel is great, very quite background. The buses run 24/7 every 10 mins. The only thing to look out is sometimes it drops you quite far due to temporary pathway restrictions

6/10

Pleasant

21 Feb 2026

Baqir

The hotel is suitable for those looking for a budget-friendly option, but there are several areas that need improvement. The décor feels dated, and the rooms are quite dark with an overall dingy atmosphere. The bathrooms are old and showed signs of mould, which was disappointing. There was also only one working UK plug socket in the room, which proved inconvenient.

The shuttle service to Al Haram Mosque is direct, which is helpful; however, it’s around a 10-15 minute walk from the bus drop-off point to the mosque itself. After Isha, be prepared to wait up to 30 minutes for a bus due to demand, although the journey back to the hotel is only about 6 minutes.

On a positive note, the hotel staff were generally friendly and welcoming. The food was average but acceptable for a hotel in this price range.

Overall, it’s a reasonable option if you are prioritising cost over comfort and modern facilities.

Friends_and_family Family

10/10

Exceptional

13 Feb 2026

Mohammed

MashAllah great hotel A1 service

10/10

Exceptional

11 Feb 2026

BASHIR

EVERY THING WAS EXCELLENT FROM ROOMS TO RESTAURENT AND HOUSE-KEEPING. TO TOP IT UP, THE SHUTTLE SERVICE WAS AMAZING.

Partner

10/10

Exceptional

08 Feb 2026

Sufyan

Yes

10/10

Exceptional

04 Feb 2026

Olanrewaju

Staff, location and seamless service

Leisure

2/10

Poor

02 Feb 2026

Mostafa

Check in process was a nightmare. The staff was asking for a different booking number other than the one we received by hotels.com and refused to look up the reservation with name or email. We were stunned that we might not be able to stay in the room we already paid for after a very long trip. They kept insisting that we must get them this “specific booking number “ and that there’s nothing they can do. Eventually, after at least 30 mins of back and forth with extreme stress, frustration, and anxiety they finally agreed to look up the reservation with email and amazingly they found it, who would have thought!!
I have never had such an experience in a hotel!!
Definitely wouldn’t recommend it!

8/10

Excellent

26 Jan 2026

Raziya

Room was big and great service from reception staff.
Shuttle buses always ready and waiting outside

Friends_and_family Family

10/10

Exceptional

25 Jan 2026

Maher

All the above-mentioned
Staff Amer is Amazing very helpfull guy

10/10

Exceptional

12 Jan 2026

Mohammed

Very nice

10/10

Exceptional

12 Jan 2026

Adil

Room was clean and spotless. I liked complimentary water bottles and coffee with coffee maker

Self

10/10

Exceptional

11 Jan 2026

Muhammad

Great place to stay with convince of shuttle service to kaaba / haram in 2 mins and addition 5 mins walk make it very convenient for umrah folks.
Royal suites are awesome, wish they add Breakfast with royal suites in booking

Leisure Family

8/10

Excellent

10 Jan 2026

Ahmed Magdy

Prime location and very clean

10/10

Exceptional

29 Dec 2025

Irum

Danish was an excellent manager

6/10

Pleasant

17 Dec 2025

NASIF

Hotel service was amazing and the stay was comfortable.

Leisure Family_with_children

10/10

Exceptional

10 Nov 2025

Ali Ahmed

Very clean and spacious room. Great breakfast and very friendly kitchen and restaurant staff. Efficient shuttle service to and from the Haram. Would definitely stay again.

10/10

Exceptional

06 Nov 2025

Muhammad Zahid

Very nice and clean hotel

10/10

Exceptional

06 Nov 2025

Cheikh

People can make a big difference.
I enjoyed staying here.
I can't recommend it enough.
I WILL COME BACK INCHAA ALLAH.

Leisure Self

10/10

Exceptional

27 Oct 2025

Teresa

Excellent

Room was clean, shuttle service was excellent. I had no concerns so that allowed me to concentrate on Umrah.

Self

10/10

Exceptional

22 Oct 2025

Wael

Great service and clean rooms
I recommend this hotel!!!

Self

10/10

Exceptional

01 Sep 2025

Javid

The shuttle bus is amazing

Leisure Family

10/10

Exceptional

19 Aug 2025

Mohammad

The property is great but!

Hotels.com UK has done us over by not providing the correct information which has led to a chaotic situation. However hotel staff members and front desk were incredibly helpful and very understanding and accommodating, they handled this professionally and made sure everything is resolved and our stay is comfortable. Room is nice and services are great, price is excellent for what you get. Definitely 10/10 for the property but 3/10 for Hotels.com UK for messing us around!!

Partner

10/10

Exceptional

24 Apr 2025

Hany

One of best locations for proximity to holy Masjid 2 minutes by shuttle bus service 24 hrs, facility and rooms are clean.

Family

8/10

Excellent

14 Jan 2025

Akheel

Very good

Business_and_leisure Family_with_children

10/10

Exceptional

14 Jan 2025

Akheel

Nice staff

10/10

Exceptional

12 Jan 2025

Maged

Amazingly spacious

Very spacious, newly renovated with clean carpets, included kitchen with microwave and living area.

Self

8/10

Excellent

30 Dec 2024

Muhammed

Very well priced

Good hotel and very decently priced. Not the best location as you need to take a shuttle to the Haram. There are many though, but it is still an inconvenience. Most days they didn't put enough towels in the room. There is also literally nothing close by, within walking distance. To even go to a supermarket meant a trip on the shuttle.

Friends_and_family Family

10/10

Exceptional

26 Nov 2024

FAROOQ

Supportive staff multiple choice in breakfast
Shuttle services superb with no disruption.
Will book next time.
Obaid very helpful in restaurant.

Leisure Partner

8/10

Excellent

04 Jul 2024

Imran

Overall good value for money. Spacious rooms. Can do a little better on house keeping side.
Good staff specially Mr. Danish and Mr. Waleed at bell desk were very courteous and professional.

Leisure Family

10/10

Exceptional

06 Mar 2024

Haitham

Omra

It was very good stay, my family and I enjoyed it

Friends_and_family Family

10/10

Exceptional

05 Feb 2024

Ramatoulaye

Excellent

Excellent séjour dans une suite exécutive N 1301 très fonctionnelle. Service de navette top ! Bravo!

Partner

6/10

Pleasant

03 Jan 2024

Rasif

We booked a royal suite. The actual accommodation was different than what was shown in the photos on expedia. The room was smelling bad when we checked in. The fittings inside needed a good repair. The carpet was dirty as well. One of the showers was broken, about which we complained but it was never attended to.
I will not rate it really bad, rather would say it was an average stay.
However, full credit to their shuttle service which never disappointed us.

Leisure Family_with_children

6/10

Pleasant

17 Dec 2023

Deeko

Near haram

Business_and_leisure Family

8/10

Excellent

27 Nov 2023

Emad

The shuttle bus to the hotel was more than perfect around the clock and the destinations was not so far about 5 minutes away from the Haram staff are happy to serve all clients with care and love

Leisure Family

10/10

Exceptional

23 Nov 2023

Obaid

Access ro Haram. Dining and clean rooms. Good service

10/10

Exceptional

11 Nov 2023

Syed

Keep up the good work

Business_and_leisure

10/10

Exceptional

10 Oct 2023

mohammed

Pleasant Stay

I've stayed many times before at this propriety. Even during Ramadan. As always, i would say it's Money Well Spent. The shuttle service to Haram is unbeatable. 3 Minutes ride only and 24/H service. No one could beat that. The rooms are comfortable and clean. But the highlight that i noticed this last visit, is how everyone is striving and even competing to present you with the best service possible. It's unbelievable how everyone from the Room Service that checks on us all the time to ensure that we're not missing anything, and they're ready to do your room any time, to the crew in charge of the breakfast. Especially at the Khaleeji ( Gulf ) Restaurant. While, the breakfast could definitely be better and perhaps this is one thing that hasn't changed or improved much in years. However, it's really not much compared to the welcoming smiles that you get and the immediate attention from the minute you step in to the restaurant. I would like to mention Mr. Saud Syed Kareem. He's very welcoming and always makes sure to go above and beyond for our comfort and with all the guests. Thank you Sir. Overall, i will highly recommend Le Meridien Towers. And, i can't wait to go back.

Partner

6/10

Pleasant

09 Oct 2023

Khaled

Shuttle is good but customer service is not

The best thing about the hotel is the shuttle to the Haram which takes 2 minutes. The customer service needs to improve and staff need to be trained in it, it seems some people are employed for the sake of it.

Friends_and_family Friends

6/10

Pleasant

09 Oct 2023

Verified traveler

Good but poor customer service

This is my third time staying in this hotel in the last 18 months. The best thing about this hotel is the shuttle to the Haram (literally outside), it takes less than 2 minutes to get to the clock tower from the hotel. The shuttle is around every 10 minutes (it's frequent). The housekeeping has improved however the check-in needs to be improved a lot particularly the staff, it's like some of them don't know what they're doing and were employed for the sake of it. They need to be trained better and provide better customer service as this affects your mood about the hotel.

Friends_and_family Friends

8/10

Excellent

29 Sep 2023

anowar

It’s not 5 star..but good for the price..the lobby where they have the coaches (waiting areas) need to be more clean and to much flies around..
Room are decent/air conditioner need new thermostat won’t work only on one speed ..
The best thing I like about this hotel is the transportation from and to the haram masjid ..

Leisure Family

10/10

Exceptional

28 Sep 2023

Muhammad

Perfect for Umrah pilgrims with reasonable price. Special thanks to Bell Boy Shafi from Burma.

Business_and_leisure Family_with_children

10/10

Exceptional

25 Sep 2023

Murtala Muqaddas

Prompt response and good meal

Business Family

10/10

Exceptional

21 Aug 2023

Verified traveler

UMRAH LESSER HAJJ

Nice mee our accommodation requirements.
Shuttle service to Haram was fantastic.
Fellow shuttle service users need to learn to Queue

Friends_and_family Family

4/10

Poor

12 Aug 2023

Verified traveler

The service was terrible and this is not a 5* hotel

Partner

10/10

Exceptional

26 Jul 2023

Ammar

I would come back to this property without hesitation.

Leisure Self

2/10

Poor

04 Jun 2023

sheerin

The staff is very rude. Their behaviour is very bad. Besides, they torture even though the payment is done in advance. I hate the property.

8/10

Excellent

20 May 2023

Razzak

Check-in is very slow and complex, with long queues forming as a result. Must have the booking reference ready. My booking could not be found, even with the reference number, as 'the system is updated only once a day'. Kept me waiting over 30 minutes for someone to check the booking, which was eventually found. The management need to improve their check-in process. The staff work hard and do their best

Leisure Self

10/10

Exceptional

11 May 2023

WESSAMELDIN

The bus shuttles make it very close to haram

10/10

Exceptional

21 Apr 2023

AbdulHafeedh

Best hotel

It was a beautiful hotel

Friends_and_family Friends

10/10

Exceptional

20 Apr 2023

Sahar

Bus shuttles were very easy to take and accessible at all times.
Property was very clean, staff were very helpful and friendly. I checked in within minutes and same with checking out. Highly recommended

10/10

Exceptional

03 Apr 2023

Verified traveler

Grrat hotel snd excellent shuttle service to Haram

The suite with kitchenette was very useful during our stay in Ramadan as we could just heat up our food. The reception and room service staff were friendly and accommodating. The free shuttle service to Haram was excellent which took few minutes and made the whole trip comfortable and easy. Jazakallah Meridian!

Partner

10/10

Exceptional

11 Mar 2023

Verified traveler

Every one is good except bus drivers they waited t

All is well i was staying more then 10yrs

Self

4/10

Poor

27 Feb 2023

Jean Francois

Apparts are not clean, carpets, table and counter, rest rooms moldy, carpet dirty and dusty

Friends_and_family Family

8/10

Excellent

12 Feb 2023

Ashraf

Satisfying

It was OK overall. The only drawback is the huge number of guests which made it difficult sometimes for the staff to do their duties perfectly. The breakfast wav varied and satisfying. It’s a nice place anyway.

Friends_and_family Family

8/10

Excellent

09 Feb 2023

rehool

I loved the frequencies of shuttle services (24 hrs) to the Masjid al-Haram (the Great Mosque of Makkah).and the drop off and pick up location. One can easily find the way without getting lost. This was/is an A service. It takes less than 4 minutes to get there by the shuttle and 5 minutes walk to the Kaa'ba. What I didn't not like was that, the hotel does not have any newer plug points ( Electrical outlets) to plug in the USB for phone charging like all hotels do these days in the rooms. That's very old fashion and INCONVENIENCE!!! So be prepared if you are staying here. Apart from that, I would say, it served my purpose and I am happy for what I got for the price I paid. The rooms have a safe, small refrigerator and a kitchenette (no stove or microwave). It comes in handy if you are staying for few days to store fruits and non perishable food. I would recommend this hotel if you are not a picky person.

Leisure Friends

10/10

Exceptional

26 Jan 2023

Naayef

The guys at the reception checking us in and out were amazing

Leisure Partner

10/10

Exceptional

16 Jan 2023

Leena

Excellent

The hotel was very close to Haram. the bus hotel bus to transfer is amazing and runs nearly every 5-10 minutes. the room was clean and spacious

Self

8/10

Excellent

24 Dec 2022

Verified traveler

Perfect place and close to masjid

6/10

Pleasant

31 Aug 2022

amtul

It was just ok stay.

Initially our stay at Tower 5 room was good but no view. We booked for City View and when we requested for city view room, we were given Room at Tower 8, which had several issues. It wasn't clean, overused furniture, bathroom was clogged water.
Breakfast was good. Reception staff not experienced. Shuttle service is good.

Partner

10/10

Exceptional

14 Apr 2022

Khalid

Comfortable stay with fast and smooth commute

Friend of mine and I stayed 7 nights at le méridien towers Makkah . The check in was smooth they even upgraded our room to a one bedroom apartment . Most of the staff were friendly and welcoming. The hotel is huge and very busy but still the lifts are always available. The hotel has 3 restaurants, mini supermarket and few perfume and clothing shops . They provide buses to take us to the Haram the journey only takes between 80 and 120 seconds
They were so many buses we hardly had to wait for one to get to the Haram . On our way back you might have to wait few minutes to get into the bus . But overall it’s very smooth and convenient. We were very happy with our stay Ahmed Shakir one of the directors was very friendly and welcoming and he was happy to assist . I strongly recommend this hotel and I would definitely stay there again if I get a chance to preform another umra insha’Allah.

Friends_and_family Friends

2/10

Poor

09 Apr 2022

Momed

This is a run down property with dirty.bed sheets, no iron.board, un responsive reception and broken furniture.

The only good thing about this hotel is the shuttle bus to haram is really good.

So if you just want a place.to crash and go.to the mosque .Fine, otherwise stay away !!

Leisure Family

2/10

Poor

22 Dec 2021

Jumana

The room is not good,

Leisure Friends

4/10

Poor

03 Sep 2021

Said

Very disappointing stay.

Not so good. The hotel condition is very disappointing. This facility should not be under Le Merdian. The parking of this hotel is scary.

Partner

10/10

Exceptional

30 Apr 2021

Verified traveler

ممتاز للي حاجز عمره او صلاه من مواقف كدي

Erevy things was perfect
الفندق ممتاز وقريب جداً من مواقف كدي

Friends_and_family Family

10/10

Exceptional

19 Feb 2020

Bilal

Second stay at le meriadian

My stay was really great the bus service to Haram was excellent every 10 minutes bus driver was friendly and lady at switchboard helpful.
Also allowed us to check out later

Friends_and_family Friends

8/10

Excellent

17 Jan 2020

Verified traveler

Every thing ok we have no problem people nice good customer service

Friends_and_family Family

10/10

Exceptional

14 Jan 2020

Soni

Manager was good and upgrade my room to suite because had to wait for 3 hr to check in

Friends_and_family Family

10/10

Exceptional

15 Dec 2019

Zaahr

ممتاز ويوجد باصات تنزل تحت برج الساعة
لا يوجد ماء
لا يوجد متاجر قريبه
حجزت غرفه عاديهً مجانيه من الجوائز لتطبيق هوتيل عطوني سويًا شكرا لكم

Friends_and_family Family

6/10

Pleasant

24 Nov 2019

Verified traveler

The cleanliness was good. You may consider below points
1. To avoid inconvenience, if your driving to the hotel then rather listening to the guards to \"head to the parking lot\" just find a parking in front of the main reception and after finishing the check-in process ask for parking coupon and then head to the parking lot. I followed the guard's instructions and headed to the parking lot where the security didn't allow me to enter unless I show him the parking coupon. After driving for 12 hours I had to leave my kids and family alone in the car at 2 AM in the morning, it took the guys at reception almost half an hour to allot me rooms and issue the parking coupon.
2. The main reception is not visible and located at building # 5.
3. There is no grocery nearby so arrive prepared.
4. If you have a 7 seater, please try to avoid the hotel parking lot. it's too difficult to steer 7 seaters in that parking lot. Better you use the free parking space across the main road.

Family

6/10

Pleasant

22 Nov 2019

Salem Buzeriba

Longer check in

Self

4/10

Poor

17 Nov 2019

hussain

Hussain Alsufair

The service is poor, no teeth brush, no slippers, i had to order some stuff and the service take a while to make it.the good thing is they offset me by another room because I ordered a Mountain View room but they didn't have that, so they give me bigger room.

Business

10/10

Exceptional

20 Jul 2019

raed

Raed Alkhani

It is an amazing hotel with great friendly staff who did everything in their power to make me feel welcome.
I arrived at 6:00 am and they still honored my previous day reservation and allowed me 4:30 hours or late check out.
You can't find a better customer service than this anywhere and I am a world traveler.
As for the hotel it is a 5 star with all new amenities and they offered me free par6as well.
Rooms are roomy with very comfortable beds and full kitchen as well
Thanks from the bottom of my heart for a great experience.
I will definitely bring my family on a future visit and stay at your lovely hotel

8/10

Excellent

16 Jun 2019

Verified traveler

Too dar from shops especially eateries, transportation was good

Leisure

8/10

Excellent

07 Jun 2019

Verified traveler

No convenience store, eateries around, the one in the hotel are quite expensive

Business_and_leisure Family

4/10

Poor

23 May 2019

Ahmed

As bonboy Marriott silver member .. Meridien towers is one of the most disappointing experience I had .
- staff on check in are arrogant and does not smile or respond so shortly to questions that you need to ask again.
- for dinner ( that was part of my package ) I was denied to enter the restaurant until I go downstairs and ask for a restaurant access voucher ( why the front desk employee did not give it to me on check in .. when I confirmed with him the package ! It was humiliating to get denied access to restaurant ! And waste of time !
- room is so dirty.. the shower curtain is so messy and much longer than right design ( safety issue )
- fire alarm bell is broken and works spontaneously in night ! And shut down on its own
- very dirty fungus or parasite grows on the edge of the wash sink ( I have the picture )
- the room is supposed to be a studio ( meaning I was expecting at least to have a plate , glass or cup to make team and at least a tea spoon - not available
- wall frames are messy and dusty which indicates not a supervisor visited the room in a while !
- towels have bad smell .. I have to use my own
- concierge , bell persons are more than excellent and supportive
- the ad on Expedia indicate that there is 24/7 shuttle to the grand mosque .. which was proven to be the normal public transportation of the city and hotel paid us the ticket .

I will never recommend it !

Business_and_leisure Self

10/10

Exceptional

19 May 2019

Verified traveler

Shuttle service, good rooms n very clean. Rooms are big!

Family

10/10

Exceptional

20 Apr 2019

said

Its a very nice hotel,

Everything was perfect in this hotel, nice and 24hr available shuttle to haram

8/10

Excellent

25 Mar 2019

Verified traveler

comfortable Hotel with good shuttle service

the hotel very comfortable.
Good shuttle service to Haram
Only drawback no restaurant for food nearby .
Value for money

Family

10/10

Exceptional

17 Mar 2019

Verified traveler

Everything was satisfactoryly good. Enjoyed my stay very much

Business Family

10/10

Exceptional

28 Feb 2019

Verified traveler

Very nice location, with 5 min bus ride to Haram. 24 hours bus service.

Leisure Self

2/10

Poor

26 Feb 2019

Mohammed

Dirty,dust all over on room service

Very very poor service, no WiFi no body speaks English

Family

4/10

Poor

06 Feb 2019

Obaid

I am staying in this hotel many times but to preference of this hotel is its location near to haram and contiouns bus service thats it.remaining every thing is normal not in good condition. Also breakfast is not included in room rent.

10/10

Exceptional

25 Oct 2018

Abdo

Security And help disk most off them mean face no respect
they need to be train aging

4/10

Poor

27 Sep 2018

Verified traveler

Bad hotel

The room wasn't clean and the bed sheet wasn't clean.
The floor was sticky and unclean.
Our booking was for city view but it was wall view, and no sun enters the room.
We booked free wired internet but they told us it is with extra fees.
We checked up early and pay extra 50 SR.
We waited half hour for the shuttle then we took a taxi.
The reception wasn't helpful, and the place full of flies.
The light was very pale.
The only good thing was the microwave.
The fridge was leaking water and spoiled our food.

8/10

Excellent

25 Aug 2018

Asadullah

Nice hotel with excellent shuttle service to the Haram. Breakfast was okay,

8/10

Excellent

07 Aug 2018

Asadullah

I enjoyed my stay and best thing about this hotel was the shuttle service to the Haram. It took 2 minuets to the Haram and 3 minuets back to the hotel.

4/10

Poor

18 Jul 2018

Ameer

Hotel is very good but Room service bad also Expedia make deal with bf but when I check in they told without breakfast .

2/10

Poor

14 Jun 2018

Zaynab

Poor customer relations,my shoes were stolen inside the hotel room. Frontdesk very rude. Cleaner don’t come till midnight

Family

10/10

Exceptional

10 Jun 2018

Umair

Excellent hotel for the price and location!

Received a free upgrade as well! The room was excellent. During Ramadan, the shuttle was always ready to transport us to the haram, very convenient and hassle free.

8/10

Excellent

10 Jun 2018

Verified traveler

The tower as I know has been built not so long but already furniture are seemed worn out and old.
I booked a room supposed with King bed but instead we received a room with two single beds were attached together. Worst is that the room, which I guess is the carpet is smelly. It badly needs maintenance and upgrade the hygiene. It should be comfortable mostly for the pilgrims who are staying in the hotel. And there was no wifi at the time we came, tho we didn't mine as it was just for a day.
Buses are available all the time that are accessible for the guests anytime they'd like to go to Masjid Al Haram. That was the best part so far.
Other than than, the management needs to take a look seriously on this laxity.

Family

2/10

Poor

17 May 2018

Verified traveler

If this was my hotel the reception staff need shooting , Common curtesy, common sense, politeness, all all the rest of it went out of the window, these people must have been born brain dead, when they were handing out brains they left theses people out, how spg allows their name to get rubbished like this god know why, I am a spg gold member I am appalled at the service and communication skill possessed by reception they do not want to know, most of the people coming here will not complain because of the mosque but I am sorry I had to say what I had to say

Thank you

2/10

Poor

31 Mar 2018

Verified traveler

VERY DISSAPOINTING!

Very disappointed... broken shower... dirty carpet... no tissue boxes or slippers...NO HOT WATER JUST LUKE WARM!

Partner

10/10

Exceptional

28 Jan 2018

babatunde

Fantastic hotel

Le’ Meridien was a fantastic hotel to stay. The location is superb with free and frequent shuttle bus. The staff are friendly and wonderful. The food was good. We will stay at the hotel again.

Partner

8/10

Excellent

16 Jan 2018

asif shamim

Nice hotel and shuttle service to Haram was good

Overall good experience- room service was a bit lowsy to repond but apart from that very good hotel and they provided us wheel chair service also For haram which was very useful and shuttle service to Haram was frequent

6/10

Pleasant

05 Jan 2018

Mohammad

Not clean

Service very poor
For getting a single water bottle, I’d to call them 5 times, then two times is to go down the reception to remind them about water.

Family