Al Shohada

Saudi Arabia , Makkah
MAKKAH, Holy Makkah P.O.Box 10056
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50 reviews shown

2/10

Poor

24 Apr 2026

mourad

Nothing to like. Avoid this property at all costs.

Self

10/10

Exceptional

22 Dec 2025

Md. Mizanur

Good customer service and clean rooms. Excellent location.

Leisure Family

6/10

Pleasant

01 Nov 2025

Umma

Yes

Friends_and_family Family

2/10

Poor

19 Apr 2018

Verified traveler

They charged car parking fee 50 Sr / day however car parking is with booking
Room service very poor second day we called many times but no no room service

6/10

Pleasant

16 Apr 2018

Odah

Good

The Room was Nice But When wE open the Windows Frame full Of dust , toilet flush not working well , problem during check out With wrong posting FB outlet

Family

4/10

Poor

13 Apr 2018

Verified traveler

Not a 5 star hotel

I had booked the hotel and paid for online. Arrived at the hotel late in the evening to find the hotel staff not speaking much English and not very helpful. The receptionist said that the room had been booked but no payment was received and that we had to pay again. Even though we produced proof of payment he still demanded another payment. It was a problem with their bank I found out later. I did get a refund but it caused quite a bit of inconvenience.
The room needed updating and the shower was dirty.
The restaurant floor was not swept regularly during the buffet breakfast, there were bits of food etc on the floor.
The lobby however is spacious and very good.

8/10

Excellent

30 Mar 2018

Verified traveler

A nice hotel for omra

I was allowed to check out a bit later than expected.

6/10

Pleasant

05 Jan 2018

Wasim

Standard has gone down, not a five star

I have stayed in Al Shohada hotel twice prior to this visit and i can clearly see the standard has gone down and it is certainly not a five start hotel.

The positives:
-The hotel staff quickly came to pick up the luggage on our arrival and safely took to our room
-The reception staff looked nice and gentle, although had to bring in a translater on one occasion to explain one problem
- The two issues related to shower/toilet were responded and fixed in quick time (within 30 mins) by the housekeeping staff who were humble and polite

The negatives:
- We booked a twin bed room for x2 adults, x2 kids through expedia and what we got is one king size bed. On multiple complaints, we were told sorry this is what we have to bear with, as hotel is full
- We booked a non-smoking room through expedia and what we got was a room in a corridor full of smoking guests and bad smell all around. Again this was complained to reception but to no avail
- The toilet flush wasn't working on first use and the shower drain was blocked. These were fixed on reporting but what i find disappointing is that these should be checked prior to room allocated to new guests
- The housekeeping is TERRIBLE, of our 5 nights stay only once did the room service came to change towels/bed sheets and clean room (despite calling them 3 times and every time they acknowledge to come but won't). This room service bloke was a rude person and the hotel needs to teach him how to speak to guests.

8/10

Excellent

01 Jan 2017

Khan

clean

good

10/10

Exceptional

12 Dec 2016

Amr

Two Nights

very Fine

Family

6/10

Pleasant

09 Nov 2016

Javed

Pleasant experience,Lobby was very attractive with sufficient sitting area. Comfortable seats. Breakfast is just Okay.Toilets were not maintained properly. Toilet Seat was broken. Rooms are not well lit. A bit noisy place. Guest talking loudly in corriodors

Family

8/10

Excellent

04 Jan 2016

Qamar

Just a little better hotel

It was a good hotel but off course, not a Five Star as claimed.Furniture was very old and dirty, looking never replace, once installed. WIFI was not available at all. only available at Lobby, with cahrges of 25 SAR/day. Location is little far from Masjid al-Haram, take at least 10-15 minutes.
Breakfast was good.

Family

4/10

Poor

03 Jan 2016

Syed

Disappointed by staff, housekeeping, smoking

I had stayed in this hotel 5 years ago on a work trip, and immensely enjoyed my stay. So I decided to book this hotel for my personal trip. I was very disappointed by the degradation of service over the years. There's a lot of potential for improvement.

Housekeeping never showed up...in my 4 day stay, my wasn't cleaned once! There was a time when housekeeping knocked my door at 10pm and asked whether I wanted my room cleaned. Other than that I had to plead with the front desk/concierge,to ask for fresh towels, which fell on deaf ears all the time.

People would smoke in corridors, and form groups there and make noise through the night. The corridors should be made non-smoking! And people should be barred from making excessive noise there after 9pm. There were sofas in front of my room where a group of men would sit all day, talk loudly, and smoke all day. Not the experience I'd expect in a 5-star hotel.

The front desk could be more prompt too. I needed an iron for my clothes, and had to call 3 times over several hours to finally get it. Similarly, when I asked the concierge/bell man some questions about shuttle buses to Haram, he started advertising some local services for 'ziyarah' (historical sightseeing).

The shuttle bus was quick,but not very helpful, since the road to Haram was closed off from quite far.

The hotel was very clean and comfortable, and the main lobby is very well decorated and scented. The breakfast was phenomenal, and I really enjoyed it.

6/10

Pleasant

01 Jan 2016

Mohsin Hassan

Rude reception friendly other staff

Receptionist is very arrogant, other staff is very friendly.
No house keeping during stay.
Very expensive compare to other hotels of same level.
No WiFi.
Very noisy because in room there was door between our and other room.
Nice breakfast.
10 min walk to masjid haram.

Family

4/10

Poor

23 Dec 2015

ashraf manchest

Bedrooms are not as good as it should be

Breakfast is excellent bedrooms are treble staff helpful

6/10

Pleasant

16 Nov 2015

Verified traveler

the reception responsiveness and service was poor. no free WiFi even in the reception as was declerd. the carpets were old discolored and not clean. no coffe/tea making.

Partner

4/10

Poor

28 Jun 2015

Hamad

Hotel is losing its rating

earlier years consider to be one of the best hotels but now it is no longer. Employee at the reception were not trained well and a lot of mistakes with reservation center.

Hotel service is not offered on the level you expect. actually nobody cares including their management. smell is every where on the floor i am in due to cleaning and it was stinking.

Room service after the order and it reaches your room, they ask for cash only and as usual they forget to bring other items like bread to be part of the order.

Housekeeping do not care or listen. we have asked for iron and table, we had left the hotel and it was not provided. in addition, you ask them to clean the room, they do not do it. you must phone them 2 or 3 times to do it.

in regards to complaining, i complained many times and unfortunate, they promise to convey it to the manager but no reply or even a message to me.

I promised my self and family will not book again in this really bad hotel.

4/10

Poor

07 Apr 2015

newcastle

Disappointing

Very unsatisfied first day the room was not clean lots of dust and bathroom not clean up to standards , damping all over.
Staff were very helpful to be honest moved us to another room slightly better and then moved us to third room next day which was ok

10/10

Exceptional

07 Feb 2015

Verified traveler

nice&comfortable hotel

good

Family

6/10

Pleasant

24 Jan 2015

Verified traveler

Good Journey

Overall it was good stay

Family

8/10

Excellent

07 Jan 2015

Hakim

Nice hotel close to Haram

This is a nice hotel. I had a little gotcha with respect to my booking. I had booked and Executive room with a King Bed but turns out ( documented by the hotel) the hotel had received a booking for a room with two twin beds, and the hotel did not respect my reservation and asked me to call Expedia.
The hotel is pretty nice, it is a good 10 to 15 minute walk to Haram, but they also have a 24 hour shuttle which is only available sparingly.

8/10

Excellent

22 Nov 2014

Verified traveler

Nice hotel budget one

It was good near to haram but to muh construction around u cannot sleep if come from Fajar prayers and breakfast was not tht good

6/10

Pleasant

20 Nov 2014

Abdelmoula

Bad experience never come back.

Hotel receptionist very lazy to do his work or answer easy questions about restaurant or breakfast, don't check in in 3rd floor very noisy due to central Air conditioner machine, I had to request room change by midnight as I couldn't sleep with the noise

Family

10/10

Exceptional

13 Nov 2014

Omar

Best Customer Service

I stayed at the Shuhada Hotel twice. The hotel reception staff are always very professional, well-trained, and always great you with a smile. The facilities are clean and the hotel is conveniently located near the Haram. The hotel shops (such as the barber shop, small coffee shop, ...etc) make it easy after performing Umra/Hajj. The hotel offers a shuttle service to the Haram.

8/10

Excellent

17 Feb 2014

Excellent hotel

Al Shohada is an excellent hotel, but it is a little too far from the Haram Sharif. The breakfast buffet is good, house-keeping and Bell service are excellent. Hotel staff are always eager to help.

8/10

Excellent

16 Feb 2014

Khaled Ibrahim

Friendly Place

All staff were helpful, Check-in took 5 minutes. Car parking was available and spacy. The room was clean and aminities were good. The only thing was that rooms have no WiFi while the looby had it but on charge basis which seemed outdated a bit (Only few hotels are still charging for internet use).

10/10

Exceptional

11 Jan 2014

Shah Mureed

Nice hotel

Our stay at Al-Shohada was was very short but quite nice. We had shifted from another hotel and found much improvement here. Although the breakfast can be improved and the dining hall too.The table cloths were not clean whenever we went for breakfast and i felt as if the buns and croissants were not fresh.
Over all, the hotel was quite good.

6/10

Pleasant

08 Jan 2014

bu zooz

Good hotel but poor staff

a decent hotel to stay in. unfortunately, the staff at the reception especially were very arrogant and non-receptive. makes you curse yourself for booking at the hotel especially since you are there for pilgrimage and do not want to get into wrong kind of discussions.
facilities were good. neat and very well put up.
food is a disaster especially the breakfast.
wifi is paid and even then you only have access in the lobby.
my overall opinion is that for a hotel that looks and feel as good as it did, the staff working there are a big big let down.

2/10

Poor

05 Jan 2014

Verified traveler

I arrived to the hotel, but They said \" sorry it is full and we dont have your reservation in the system \" !!!!
I will never reserve in this stupid hotel.

10/10

Exceptional

01 Jan 2014

Mohammad

nice hotel

I enjoy a lot in this hotel because of comfort.

10/10

Exceptional

29 Dec 2013

HA Mughal

very good and breakfast was nice

always stay here, and will do again

10/10

Exceptional

27 Dec 2013

Muhammad

Very nice hotel close to Haram

The hotel was very clean, comfortable & well decorated . Enough parking was available at this time of the year & it was free with the stay. Breakfast Buffet was very good but the dishes should be changed on daily basis because we stayed for 03 days and 3rd day it seems that we are eating the same breakfast every morning thats why it should be changed little bit every morning .The inside mini bar shop was also very good if you need some snacks. The staff was very helpful & friendly .Rooms were quite & comfortable. The beds & pillow were very comfortable. Some noise was due to construction going on around the Haram other wise the hotel rooms were very quite.

10/10

Exceptional

15 Dec 2013

Khaled

It is nice hotel not very far from haram for the r

Many facilities, nice hotel, reasonable location for the price. I would go there again

10/10

Exceptional

06 Apr 2011

Khaled

Location of the hotel is very

Location of the hotel is very good, close to the Masjid, it takes few minutes walk. It is in a central location. The hotel also provides 24 hours shuttle service to the Masjid. The brealfast has reasonable choices and good. The hotel staf are very positive and helpful. The road-side room gets some traffic noises from the main road which is adjacent to the hotel. It is a big and good hotel.

6/10

Pleasant

22 Apr 2018

ahmed

عليكم
للاسف وللمرة الاولى في فندق اشهداء اطالب بدفع مبلغ مقابل موقف السيارة بالرغم من انني احد زبائن الفندق متى ما جيت لمكه
للمعلو مية فان احد عوامل تفضيل فندق الشهداء هو وجد الموقف المجاني للسيارة بالرغم من بعد المسافه عن الحرم
ولكن الا هذه الميزه الغيت

8/10

Excellent

12 Apr 2018

MUSTAFA

فندق جيد

اقامة جيدة ولكن للاسف المطعم كان مغلق

Family

2/10

Poor

25 Mar 2018

mohamed

خدمة سيئة جدا

اسوء خدمة عملاء موظفين ليس لديهم مسؤوليه ولا الخبرة في احترام الضيف وانهاء اجراءات الدخول لا انصح احد يحجز من خلال النت بالفندق هذه ولا يوجد رقم هاتف شغال تتواصل مع احد منهم

2/10

Poor

20 Jan 2018

ashraf

كان الاستقبال سيِّئ جداً، والمعاملة سيئة، وموظفي المطعم يتعاملون بأسلوب غير لائق مع النزلاء، وطعام الفطور سيِّئ،

6/10

Pleasant

30 Dec 2017

MUSHABBAB

المكان قريب من الحرم (10 دقائق مشي دون زحام )
الاثاث والموكيت قديم جدا ومستهلك
المطعم ممتاز
خدمات الغرف غير موجودة
الاستقبال جيد وسريع
Hotel is 10 minutes walk to Haram
Reception is satisfactory
Restaurant is Great
Carpet is old and dirty
Elevators great
Room service Bad
No tea or coffee

4/10

Poor

25 Dec 2016

MOHAMMED

يحتاج الى التطوير والتحسين

مقبولة..ولكن سابقا كانت افضل

Partner

6/10

Pleasant

08 Nov 2016

Qasem

الغرف غير هادئه صوت الغرف المجاوره والعمال في الممر مزعج وحتى وقت متأخر من الليل

Partner

6/10

Pleasant

06 Nov 2016

Taher

لايوجد شاهي اوقهوة داخل الغرفه الطبق الفواكه جيد

Partner

6/10

Pleasant

31 Oct 2016

Fahad

للأسف السعر على الموقع أعلى بكثير عن السعر من الفندق مباشر.

Family

6/10

Pleasant

30 Oct 2016

sultan

فندق قديم ما يستاهل 5 نجوم

مقبولة

Family

6/10

Pleasant

20 Nov 2015

Maysa

جيد لكن لن اكرر التجربه

جيد نوعا ما
الاستقبال ممتاز
خدمه الغرف ممتازه
بوفيه الافطار رائع
لكن المطعم سيء
لا يوجد في الغرفه غلايه مياه

Family

10/10

Exceptional

06 Jan 2015

Abdulaziz

قرب الحرم والتعاون من قبل الجميع

راحة تامة وتعاون من قبل الجميع

Partner

10/10

Exceptional

18 Nov 2014

abdallah

مميز

ممتازه

Partner

6/10

Pleasant

12 Nov 2014

saleh

متوسط

مستو الغرفه ضعيف

8/10

Excellent

04 Aug 2014

مسافر مع اسرة للعمرة

السعودية

موقع جيد. نظافة ممتازة، لاتتوفر اسرة. للاطفال فوق عمر سنتين ،لاتوجد خدمة تنظيف غرف مساء بعد 7PM ,لم يكن كما توقعت. كان افضل من ذلك عام 2006 لايوجد ميني بار،وممنوع استعمال المكواة

Family

8/10

Excellent

15 Feb 2014

Verified traveler

Good except noise

Hotel is clean, not so far from Haram. Oposite to the hotel construction mashinery is working and make noise and dust. We stayed in a room at backside but there is noise of aircondition. Also sound isolation between rooms is poor. Service is very good, breakfast is fine. Room was big and confortable.