Raffles Makkah Palace

Saudi Arabia , Makkah
MAKKAH, King Abdul Aziz Endowment, P.O. Box 1281
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100 reviews shown

10/10

Exceptional

25 Feb 2026

Mian Ahmed

Room was spotless and luxurious but may need a little bit of update in the near future. Staff was great and extremely helpful.

10/10

Exceptional

17 Feb 2026

Mahdy

Great hotel

10/10

Exceptional

14 Feb 2026

faiza

Extremely good customer service, our room had a direct Kaaba view, couldn’t have asked for a better view or better service. Would highly recommend it. Staff at restaurants esp during breakfast was extremely attentive, knew your preference, highly personalized service

Family

10/10

Exceptional

23 Jan 2026

adalberto

Overall 10/10.
From check in to check out best service. Very attentive. Quick service. In room dining is top notch. Concierge is always ready to attend to your every need. Everyone is always warm and welcoming.

Friends_and_family Family

10/10

Exceptional

17 Jan 2026

Tajuddin

Breakfast ‏was delicious and the variety ‏gave us an amazing experience.

Leisure Family_with_children

10/10

Exceptional

23 Dec 2025

HAROON

Excellent staff and food

Friends_and_family Family

10/10

Exceptional

17 Dec 2025

Sam

The best

10/10

Exceptional

10 Dec 2025

Rayan

Very clean and nice hotel

10/10

Exceptional

09 Dec 2025

Afzal

V luxurious and best location ! I would recommend wholeheartedly

Leisure Family

10/10

Exceptional

09 Dec 2025

Abdallah

Absolutely one of the best hotel stays we've ever had. And we've be traveling for almost 24 years now.

Leisure Family_with_children

10/10

Exceptional

04 Dec 2025

Tariq

Amazing

Leisure Family_with_children

10/10

Exceptional

30 Nov 2025

Rabia

We just checked out after 3 days at the Raffles Hotel and cannot recommend it enough for a stay. We brought my elderly parents and the comfort of the rooms, the delicious breakfast buffet, and daily tea service, hearing the adhan in our rooms and easy access thru p2 allowing them easy access to the haram was unmatched. This was the most memorable umrah as we came on one of the busiest months and returning to the hotel suite made the entire trip easy and memorable. The staff went out of their way and inshallah cannot wait to return.

10/10

Exceptional

29 Nov 2025

Mehmoodur

Clean rooms. Nice staff. Fast elevators. Great breakfast buffet.

Friends_and_family Family

2/10

Poor

27 Nov 2025

Bassam

Rooms one of them ok and 2 rooms not to the standard Al though the rate is the same

10/10

Exceptional

25 Nov 2025

Imane

Clean rooms Staff excellent Shops nearby

Leisure Family_with_children

10/10

Exceptional

22 Nov 2025

Taiye

I love this hotel! People and services was the best !!!! It’s feels like home will be coming back insha Allah ameen

8/10

Excellent

02 Nov 2025

Anisuzzaman

It was wonderful as always . Being in the holy place hotel should provide zam zam water for the room guest . Front desk staff needs to be more friendly and professional. House keeping and rest of the staff are really friendly and helpful .
Room needs some upgrading

10/10

Exceptional

01 Nov 2025

salman

Best hotel to stay in the whole of Saudi Arabia

Leisure Partner

10/10

Exceptional

28 Oct 2025

Ayesha

Amazing hotel.

Family_with_children

10/10

Exceptional

26 Oct 2025

Halima

Words cannot describe the excellent service we received..super impressed the warmth, care, personalised service and professionalism across all staff is world class. It was our first time doing Umrah ..you made sure our stay is peaceful for us to concentrate on our Ibadah..Team Raffles Makkah you are forever in our prayers ...thank you may Allah reward you all with success dunya wal akhera...keep it up and see you next time inshaAllah ..

Friends_and_family Family

10/10

Exceptional

24 Oct 2025

Renee

Amazing stay, with clean rooms, friendly staff and lots of options at breakfast. Would high recommend!

Leisure Family_with_children

10/10

Exceptional

22 Oct 2025

Mohamed

Absolutely outstanding hotel! Definitely a palace. Staff was above wonderful. Dining was delicious. We had breakfast and dinner at the hotel. Easy walk to the Kaaba. I am definitely planning on coming back her when I am in Makkah during Hajj.

Leisure Partner

10/10

Exceptional

04 Sep 2025

Hossam Mostafa

Great for family

Leisure Family_with_children

10/10

Exceptional

16 Aug 2025

Maali

Very nice

Leisure Family_with_children

10/10

Exceptional

01 Jul 2025

Haytham

Location

2/10

Poor

05 May 2025

Mimouna

The carpet semell very bad and the

10/10

Exceptional

22 Apr 2025

Elhadi

Excellent location.
Staff were amazing.
Thank you all for making it a wonderful experience!!

Business Family

10/10

Exceptional

12 Apr 2025

Gokhan

the staff are friendly and helpful

The food is very good

Leisure Family

10/10

Exceptional

10 Apr 2025

Ibrahima

Very nice and very good

10/10

Exceptional

02 Apr 2025

Ziyath

Nice

Nice

Friends_and_family Family

2/10

Poor

12 Mar 2025

Rayyan

Try bad experience

Leisure

8/10

Excellent

08 Mar 2025

Syed

Property is very good and convenient to Haram

Leisure Family

10/10

Exceptional

02 Mar 2025

Humaira

Loved staying at Raffles, was so convenient in so many ways

Leisure Partner

10/10

Exceptional

24 Feb 2025

Reham

Clean and beautiful hotel. Staff are extremely friendly.

Business_and_leisure Family

10/10

Exceptional

20 Feb 2025

Zaki

great hotel and staff

Leisure Self

10/10

Exceptional

09 Feb 2025

Lamin

Great place to start

10/10

Exceptional

17 Jan 2025

khaled

It was good experience

10/10

Exceptional

29 Dec 2024

Nourah

Staff and the hotel perfect
Thank you so much

10/10

Exceptional

17 Nov 2024

salman

Perfect as always

Leisure Family

8/10

Excellent

16 Nov 2024

Verified traveler

Great service but not as advertised rooms

The 2 bedroom presidential suite I was given with Haram view actually had partial view unlike the advertised picture. Also, instead of the two large bathrooms within the bedrooms promised a “Grand five-piece bathroom” which we didn’t get as well. We had tiny bathrooms that had a three piece set. These are the only two disappointments that were completely different than advertised.

Friends_and_family Family

10/10

Exceptional

16 Nov 2024

saqer

Great

Business Family

10/10

Exceptional

01 Nov 2024

Abdelatif

Great location and excellent service and staff!

Leisure Family

4/10

Poor

17 Aug 2024

Ahmed

Room was available at 5:30 pm we had to wait to get in. Nothing was offered but simple sorry

Business Family

8/10

Excellent

26 Jul 2024

Abdulrahman

The room was extra cold and the ac controls are so messed up. The bed is amazing but the showers are mulfunctioning and scattering water.

Partner

10/10

Exceptional

26 Jun 2024

Amr

So nice

Leisure Family

10/10

Exceptional

30 Apr 2024

Amira

Hi, I did like every thing

2/10

Poor

26 Apr 2024

Mazen

l was disappointed with the experience, which felt more akin to a 4-star hotel. My room was directly beneath another undergoing construction, causing significant noise. Additionally, the cleanliness was subpar, as the bedding was quite dusty.

Despite raising these issues, I received only an apology and no compensatory gesture. I hope this feedback prompts a review of your service standards.

Family

8/10

Excellent

21 Apr 2024

Shazaad

great

Business_and_leisure Family_with_children

10/10

Exceptional

14 Mar 2024

Faheem

great experience overall

Leisure Family

10/10

Exceptional

15 Feb 2024

Nausheen

Was very comfortable, easy to go to the Haram, clean. I would happily stay there again.

Leisure Family

10/10

Exceptional

28 Nov 2023

smara

Amazing hotel, only problem is the lifts outside the hotel.

Leisure Family

10/10

Exceptional

26 Sep 2023

Aliya

Amazing city hotel

Best hotel in Mekkah. Conveniently located next to Kaaba. Prayer room on top I great as well.

Friends_and_family Family

6/10

Pleasant

09 Sep 2023

MOHAMMED

Staff is great. Rooms are definitely not a 5 star hotel rooms. Very very old. Shower smells like pee. I definitely not stay here again nor recommend this hotel. It’s definitely does not meet standards of Raffles brand.

Leisure Family

10/10

Exceptional

22 Jul 2023

Ahmed

Highly recommended

Everything was perfect during the stay , i booked for my parents who did Umrah , they were extremely satisfied . İn addition to this the hotel allowed a very late check-out.

Friends_and_family Family

10/10

Exceptional

12 Jun 2023

Tarek

Very nice facilities. Very close to the Haram. Beautiful view of the Kaabah and Haram from my room. Very memorable. Recommended by a friend, that's a local. It was a spectacular stay for Umrah.
Breakfast and restaurant were very good. Quality & variety of food were first class. Staff were helpful and smiling. We felt welcomed.

Won't be my last stay, inshaa Allah.
One dislike: Hotel feels a little outdated.

Leisure Family

4/10

Poor

02 May 2023

Obida

best

Leisure Family

10/10

Exceptional

20 Apr 2023

Samule

Every single member of staff were so pleasant, polite, courteous and alway available to help - the best experience we have had by far!

Especially those responsible for housekeeping (I forget his name but for me he was like an Uncle) and also Ismath who was of amazing help during our last days there - ensuring our luggage was looked after and allowing us to perform Umrah with ease before we were to leave for home - suffice to say if it wasn't for him and his colleagues we would not have been able to do this. May allah subhna tallah reward them all for making our pilgrimage such a pleasant one!

Partner

10/10

Exceptional

08 Mar 2023

Syed Osama

Thoroughly enjoyed our stay for 5 nights. Facility, staff, location was superb. Look forward to staying here next time we visit iA

Leisure Family_with_children

10/10

Exceptional

27 Feb 2023

Ghayyur

Really Nice

Business_and_leisure Family

2/10

Poor

19 Feb 2023

Naif

Because not give me my room

10/10

Exceptional

20 Dec 2022

Behzad

One of the best accommodations for Hajj/Umrah

Leisure Family_with_children

6/10

Pleasant

18 Dec 2022

Master

Close to Makkah.
Staff in room service needs to be more diligent and in the cafeteria- staff should pay attention to their guests.

Leisure Self

10/10

Exceptional

10 Oct 2022

Rehan

Quality and service is at 5 star level. Staff does above and beyond. Checkin process was amazing and quick. Sara on the front desk was exceptional. Hand written note from Salem managing director was exceptional, no one takes time to do this. We are exceptionally satisfied and haram view was amazing.

Leisure Family

4/10

Poor

17 Aug 2022

Salah

Close to Haram, and the view is spectacular.
The only thing which i don't understand that when you are an Expedia VIP customer and you are checking in after 2:00 PM in low season an the Hotel is quarter of it capacity, the receptionist refused to give us our room, we had to come again after 4:00 PM to collect our keys. Very disappointed.

8/10

Excellent

09 Aug 2022

Nosheen

In terms of its proximity to masjid ul haram, great location and it is at a very convenient walkable distance to Kaaba.
Cleanliness was ok. Couches, carpet and walls were stained with marks of food and coffee. Never cleaned properly.
They did not have microwave or dishes or dishwashing stuff in kitchenette which was nuisance when traveling were 3 little kids.
Room bar was insanely over priced. Would recommend buying similar stuff at 1/10th the price from shop around.
Connected with shopping mall so tons of eating options available.
breakfast was included and had amazing variety and options. Staff was receptive. Daily room service was available which is rarely seen in other western hotels these days.
Overall we enjoyed our stay.

Leisure Family_with_children

10/10

Exceptional

04 May 2022

Omar

من افضل وأنظف الفنادق في مكة

الفندق ممتاز
اوصي به

Friends_and_family Family

10/10

Exceptional

16 Jan 2022

Ali

An excellent experience and I hope to repeat it, the hotel staff were friendly and highly professional, and the environment in the suite was distinctive and luxurious. Thanks for the nice experience.
تجربة ممتازه و اتمنى تكرارها، فقد كان موظفو الفندق ودودون و على درجة عالية من الاحتراف ، كما ان البيئة الخاصه بالجناح كانت مميزه و فخمه. شكراً على التجربة الجميلة.

Leisure Family

10/10

Exceptional

10 Dec 2021

Sultan

Best hotel I’ve ever stayed in in Makkah
The staff from front desk to everyone else are unbelievably amazing

Friends_and_family Family

10/10

Exceptional

13 Apr 2021

Verified traveler

The entire experience from arriving at the hotel and final checkout was very professional and welcoming. The staff took care of us and provided wonderful service

Leisure Partner

10/10

Exceptional

19 Mar 2021

Saif issa

Excellebt 10000 star

They really deserve more than 10 from the manager of the hotel to the porters they were all friendly and do every things for help Thanks

Friends_and_family Family

4/10

Poor

16 Mar 2021

Verified traveler

Disappointed ... too expensive for what you get here .... bad staff .... bad room dining ..... no one wants to help

Leisure Family

10/10

Exceptional

30 Oct 2020

Mahasin

It was excellent stay

Friends_and_family Family

2/10

Poor

17 Feb 2020

Verified traveler

Mr Omar said that booking wasn’t available. At 2:30am with two kids, I had to look for another one.

Leisure Family_with_children

10/10

Exceptional

14 Feb 2020

Verified traveler

Nothing everything was good thanks
Service location

10/10

Exceptional

31 Jan 2020

K.K

Very helpful and friendly staff, great room and great service .

Business_and_leisure Partner

10/10

Exceptional

31 Jan 2020

Fadi

Excellent Hotel facing Al Haram and provide free upgrade

Leisure Family

10/10

Exceptional

25 Jan 2020

Verified traveler

It was exceptional stay, the view was marvelous and there amenities was beyond my expectations

Leisure Family_with_children

10/10

Exceptional

18 Jan 2020

Verified traveler

Perfect as usual. The view is breathtaking. The staff are the best

Leisure Family

10/10

Exceptional

17 Jan 2020

Omar

Unforgettable stay

Amazing , but before the quality of food was better than today , hopefully they tried to be perfect , staff very kind and helpful , housekeeping staff only one he is really amazing and make duty in a complete face .
He is Mohammad Hafez

Friends_and_family Family

10/10

Exceptional

27 Dec 2019

Verified traveler

All was perfect

Friends_and_family Family

10/10

Exceptional

28 Nov 2019

Verified traveler

Great experience. Couldn’t have been better.

The hotel and staff added to our experience

Leisure Family_with_children

10/10

Exceptional

22 Oct 2019

The people that work there are exceptional. The place is super clean, modern, and very well kept... You deffinately get what you paid for.

Leisure Family

6/10

Pleasant

15 Sep 2019

Verified traveler

Priority was fairly clean. Room service get to knock on the door a lot to clean the room. Also, once we got the wrong breakfast (not the same as I ordered), but I was refunded the amount for the breakfast. Staff in the lobby where very nice and friendly.

Business_and_leisure Family

4/10

Poor

21 Jun 2019

Verified traveler

For VIP Access program, it's not good at all. Otherwise the hotel considered as unlikely a 5 stara hotel with regular facilities \"not specious\" and I recommended other hotel like the Fairmont clock royal hotel.

Leisure Family

10/10

Exceptional

04 May 2019

Shakeel

Best near Kabba

Comfortable and clean hotel with extremely friendly staff will to go extra mile to help and make you feel welcomed,

Partner

8/10

Excellent

30 Apr 2019

Soud

Good

I have booked Delux suite ( room + living room) on makkah view, I thought that i will have the big windows but unfourtunatly they gave us the room with the samll windows ! We was not comfortable about the view so much ! So when i ask them to change the room they told me to book the premier suite for next time ! Wich had a panoramic view ! I think they save this category’s for other booking agency’s! Cuz they were the same size and same furniture and view! It was only the difference in the room position!

Partner

8/10

Excellent

12 Mar 2019

Verified traveler

Ok nice close to haram but food is very expensive I The Restourant and room service

Leisure Family

10/10

Exceptional

11 Mar 2019

Omar

It is rare nowadays to find a hotel that is perfect in all aspects. If you are looking for one, Ruffles is the right choice. I will absolutely visit this place again and recommend it to others. Literally, everything was smooth and great. Thanks a million Ruffles for the amazing staff and service that made our trip memorable.

Family

8/10

Excellent

06 Mar 2019

Fatma

We had very good experience excellent services, helpful staff, clean rooms

Leisure Family

10/10

Exceptional

02 Mar 2019

GamalElnahas

I like the location
I didn't like the difficult access to the location

Leisure Family

8/10

Excellent

17 Feb 2019

Verified traveler

Check in was slow, they couldn't find my reservation and had to get assisted by the manager. Elevators are confusing and its difficult to get uber rides there. Not good value for money I expected much more luxary from a five star hotel.

Business_and_leisure Self

10/10

Exceptional

08 Feb 2019

Verified traveler

This hotel deserves 7 Stars because of the location, furniture and friendly staff .

Leisure Family

8/10

Excellent

05 Feb 2019

Verified traveler

I like the service
Very accommodating
I like the free coffee that is delivered to your room everyday

Business Family

4/10

Poor

03 Feb 2019

Good but there is room for improvement. Polite staff, although the service was slow.

10/10

Exceptional

25 Jan 2019

Alaeddin

One of the top

It was amazing.. the best hotel I've visited in macca

Family

10/10

Exceptional

03 Jan 2019

Verified traveler

clean and Beautiful facility, conveniently located the heart of Makka and very friendly staff staff.

Family_with_children

8/10

Excellent

25 Dec 2018

Adil

Enjoy my stay

Best location amazing place

Family

10/10

Exceptional

22 Dec 2018

Mahmoud

Kaaba view suit

Wonderful hotel, just few feets from the Haram
Fast service
But,,Expensive!

Family

10/10

Exceptional

05 Dec 2018

Verified traveler

Excellent on everything, but need the rooms to be renovated

Leisure Family

8/10

Excellent

02 Nov 2018

Fahd

Excellent hotel and great staff. But even though I am gold member of expedia but there was no upgrade or benifit given in that context. Failure of expedia to add this hotel on vip list