Hilton Hotel & Convention Jabal Omar Makkah

Saudi Arabia , Makkah
MAKKAH, Jabal Omar, Ibrahim Al Khalil St., SN
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100 reviews shown

8/10

Excellent

24 Apr 2026

Joshua

Off site parking, waiting on shuttle can be improved

Partner

10/10

Exceptional

23 Apr 2026

Tyler

Fantastic stay!

10/10

Exceptional

22 Apr 2026

Kristopher

We came for a concert. It was a great hotel but a little rushed. Hope to visit again for a lo get stay.

Friends_and_family Family

4/10

Poor

22 Apr 2026

david

dildnt get the usual upgrade, alot of noise from nearby room and the hvac was not working well the room was stuffy and very hot all the time

Friends

10/10

Exceptional

22 Apr 2026

linda

Clean room

Partner

10/10

Exceptional

22 Apr 2026

SEYEDMOHAMMADJAVAD

Everything was perfect, our room had the best view to the fall, at the evening time we asked for wine glasses and plate but they charged us for that , for such an expensive hotel…. However everything was perfect and what we were expecting.
Easy access to restaurants and dt , also in room slippers and toothbrush brush missing
But overall had the best experience there for my birthday

Partner

10/10

Exceptional

22 Apr 2026

Cindy

Just had breakfast at Starbucks on the way out. Really loved the live entertainment at Lucky’s.

Friends

4/10

Poor

22 Apr 2026

JuionYi

By the time I arrived at the property, the weather conditions were poor. I had planned to park at the hotel, but the staff informed me that the parking lot was full. As a result, I had to park off-site and take a shuttle back, which was very inconvenient.

Additionally, when I used the towel, I noticed there was something inside it that shouldn’t have been there. Also, there should have been two glass cups provided, but I only found one.

Friends_and_family Friends

4/10

Poor

22 Apr 2026

ryan

Property looks beautiful great location. Had a suite floor was dirty and they made us park offsite even though I called to ensure parking. No luggage carts to rooms have to use bellhops.

10/10

Exceptional

22 Apr 2026

James

Absolutely perfect stay. Close to everything and restaurants were fantastic

Partner

10/10

Exceptional

21 Apr 2026

Darlene

Clean rooms and friendly staff

2/10

Poor

21 Apr 2026

Elaine

Absolutely terrible experience.

Family_with_children

10/10

Exceptional

21 Apr 2026

Eva

Beautiful clean hotel with excellent staff! I would definitely stay again. Beautiful views of the Canadian and US falls from my room and the restaurant. Definitely worth it!

Only a few things that need improvement. I wished the pool was open much earlier during the week, and not just on the weekends, so I missed out on a swim. :(

Also the hair conditioner and bath gel containers in my bathroom were empty. They should be filled regularly.

That aside, overall a great stay!

Friends

10/10

Exceptional

20 Apr 2026

Jennifer

Very clean. Great views. Elevators way too slow when busy.

Family_with_children

10/10

Exceptional

20 Apr 2026

Diane

Very clean with comfy beds - served our purpose perfectly. Also great views of the falls!

Family

10/10

Exceptional

20 Apr 2026

Mark

Nice experience, room was clean, front desk service were attentive, room service was timely.

10/10

Exceptional

20 Apr 2026

Carolina

Conveniently located. Restaurants and pool should not close at 9pm on Sundays as it is difficult to enjoy the amenities if you check in that day …

4/10

Poor

20 Apr 2026

SHAYNE MIKALA

Each hotel room is NOT able to control it's temperature during spring/fall as the entire building must switch between Heat/AC on a particular date.

This system is common in some condos, but is not acceptable in a hotel of this 'quality' and price. We woke up each morning with our rooms at +30 degrees C (86 degrees F). I say 'wake up', but we were unable to sleep in that heat. We ended up sleeping with our doors open to take cool air from the hallway.

The temperature outside was below-seasonal at about 12 degrees C. Had we encountered warm weather (Not unusual in spring.) I'm sure the rooms would have been completely unbearable.

A Hilton braded property should have a heat pump in each room so that guests can enjoy a temperature that allows them to sleep comfortably.

Friends_and_family Friends

4/10

Poor

20 Apr 2026

Michael

Didn’t get no sleep cause the heat was on and the A/C wasn’t working. They said there was nothing they could do.
Also front desk charged my credit card two deposits not one

Partner

6/10

Pleasant

20 Apr 2026

Ryan

Nice hotel - poor rooms. Air was off and on, bathroom has no fan. Parking was full, so we used the hotel outside lot, $180 for 4 nights.

It was okay. Staff was great.

Partner

10/10

Exceptional

19 Apr 2026

Rosanna

The room was perfect, clean and a perfect view of the falls and surrounding area. We had the Brazilian dinner at Brasa, delicious. Breakfast was delicious the coffee delicious. Plan to go back in the fall.

Partner

10/10

Exceptional

19 Apr 2026

TYLER

Wonderful staff, amazing room and view of the falls, great places to eat within the hotel and around it. Overall was an amazing stay for myself girlfriend and I. I will definitely be back in the future

Partner

4/10

Poor

19 Apr 2026

Judy

I was assigned a room in a tower that didn’t have the air conditioning working (only heat). I was advised to turn off the heating system, to open the window and offered a fan. The room was stifling hot (26 degrees Celsius) even with a fan blowing at the highest speed and the window open. I could not sleep under such conditions. For the calibre of hotel and the price paid, this is unacceptable.

10/10

Exceptional

19 Apr 2026

Kara

They upgraded us to a double room and it was great

2/10

Poor

19 Apr 2026

Jafari

Stayed here multiple times a year. This time around my room fridge was not plugged in. We discovered that when we opened it in the morning for our breakfast.Our food was warm and our milk was spoiled. Upon calling front desk. The manager told us there is nothing they can do to accommodate or assist us. The manager said he would return my phone call after talking with his supervisor and no return call. Later that afternoon I asked a cleaner in the room beside ours if he could clean our room. He said sure and would go to our room next.Upon returning to our room it looked the same as we left it. The bed was horribly made and had pillows left on the floor. Paper receipts and tags were left on the floor and no care taken to clean the room. It seems like Hilton loves to charge you for the rooms and services but unfortunately failed miserably. My visit this time around is 1 out of 10 stay highly disappointed and when asked by influencers and travel vloggers I had to be honest. It’s just sad because I know this cost them a lot of future business.

Family_with_children

10/10

Exceptional

19 Apr 2026

Verified traveler

We stayed in an accessible room, which was good for my mother who uses a walker. Everything was great. Only criticisms are there is a threshold with the lip to get in and out of the bathroom and the first bedroom of our two bedroom room was dark and didn’t have enough lighting to really brighten it up.

Family

10/10

Exceptional

19 Apr 2026

Sarah

Every thing was clean , i misspelled my last name by one letter due to my phone replacing the letters on my reservation and was very anxious I would be stranded with no room. Instead the front desk were very helpful and empathetic I still got my room. They weee helpful and room service was great room was fantastic. The only thing I wish was different is I think the remote was missing from my room. We didn’t notice till very late at night when we finished our day. So it was kind of inconvenient and my boyfriend found a condom wrapper by the bed when we checked in and it caused a small argument. Other than that everything was great

Partner

2/10

Poor

19 Apr 2026

Abed

Too expensive for the service they offer.

Partner

8/10

Excellent

19 Apr 2026

Shameka

The room was nice view was good. Only negative is I had a brown stain on my sheets but once I called housekeeping came and changed sheets right away.

Partner

4/10

Poor

19 Apr 2026

Drew Alan

At check in, we were asked if we would exchange our 2 queens for 1 king and 1 sofa bed. I asked what condition the spa beds were in, and were told they had excellent mattresses in them. We agreed as a family of 3 to make the change. This was a mistake. The mattress was very thin and you could feel the springs. My son was unable to sleep on it. There also weren’t any pillows or bedding. These weren’t delivered until 10pm. I was then woken up at 11:15pm by an employee entering our room to deliver pillows. The room was also too hot. They ‘hadn’t switched over to A/C yet’ so it was unbearably hot. This should not happen at $360 a night. I would not recommend this hotel, and definitely don’t agree to the sofa bed. Very disappointing.

Family_with_children

6/10

Pleasant

19 Apr 2026

Kerry

Rooms are dated, and in need of some TLC.
Not the cleanest rooms either. Staff are not paying attention to details in the rooms when cleaning. Dirt and pieces of paper under desk and bedside table. Plug ins for phones didn't work. Light bulbs out in bathroom. Super hot in rooms as air conditioning could not be turned on. Was not told this when booking.

Family

2/10

Poor

18 Apr 2026

David

Stained bedsheets!
Plugged shower room
Tv remote no batteries.
All caulking in washroom and jacuzzi coming off.

Certainly not Hilton standards.

Partner

4/10

Poor

18 Apr 2026

Patrick

We paid full price however the AC in the mid tower wasn’t working. Only in the North tower. The air was dead during the night. Because no air was moving, the room was hot and uncomfortable. If we knew the Ac was not working we would have booked somewhere else or at least expected a discount.

6/10

Pleasant

18 Apr 2026

Jerry

Air conditioning in the rooms and floor we were on were not working.
Extremely uncomfortable.
Told front desk and no accommodations were offered.

Friends

10/10

Exceptional

18 Apr 2026

Angela

Very nice hotel and the North tower is newly renovated from the 14th and up. The 40th floor had a beautiful view of the falls. The Brasa Brazilian Steakhouse was excellent and great service. Close proximity to the Niagara casino and a close walk to the falls.

10/10

Exceptional

18 Apr 2026

Julia

Overall a great experience. Would highly recommend.

Friends

8/10

Excellent

18 Apr 2026

Othmane

Need work for a Hilton and places for parking

Family

4/10

Poor

18 Apr 2026

Stanley

The room had absolutely no amenities—no water in the freezer, no coffee machine, no tea bags, and no microwave. There was basically nothing in the room. The TV is also programmed so that you can’t watch anything unless you pay extra (movies are around $24). There’s no YouTube access, and the internet is very slow, so you basically feel cut off from the rest of the world while staying there.

The beds also feel fragile and not very sturdy.

The booking process is tedious because it goes through numerous third-party platforms online that overprice customers. They don’t offer refund options if you check out early—I personally lost a day’s payment because of this.

Prices are high, breakfast is not included, and ongoing renovation work causes delays and disrupts the overall experience.

Family_with_children

10/10

Exceptional

18 Apr 2026

Terrill

The air conditioner did not work in the south tower

Partner

4/10

Poor

18 Apr 2026

James

We stayed in a premium room. Our hopes were that the view would be great and the bed would be comfortable. There is no doubt that the view of Niagara Falls was perfect. However the room itself made you feel like you were staying in a motel. The bed felt ancient, like it had been heavily used for 20 years. Like the coils had no spring left in them. We found many facial hairs on the pillows. Very gross. Then there was the room service. First we requested slippers and they took 45 minutes to bring them. Then in the evening we requested toothpaste, which im surprised that its not supplied in the premium room, that took about 45 minutes as well. Finally, my Wife has a bad back from pregnancy, and she couldn't take the motel bed so we ordered a cot bed to see if that would make her sleep any better. At 2 am we called for the cot, I had to call again at a am....he said he's on his way up. Then at 330 am again ...so dissatisfied, he said 1 minute. They are so unorganized.

Partner

6/10

Pleasant

18 Apr 2026

Adriana

I asked for room to be cleaned daily and it was terribly cleaned for the 5 days I stayed there. Hot tub was dirty and I would request a clean but the room service guys were beyond terrible.
Pool is nice - didn’t eat their breakfast but I presume it’s very good as well.

Family_with_children

2/10

Poor

17 Apr 2026

Derek

The room waa 28° and uncomfortably hot to sleep in. I barely got a wink

6/10

Pleasant

17 Apr 2026

Sukhi

The hotel onsite parking was full, the alternative parking wasn't that close required you to take a courtesy bus, still would be $40 a night. I asked the front desk rep at check in to reduce the cost as the offsite parking was inconvenient, he was rude and told us to park somewhere else!
My room key wouldn't let me access the pool and the staff on that floor weren't able to support, there was no one around so we didn't end up using the pool.
The bathroom sink in our room was blocked, we asked for them to fix it and it was still blocked.

Partner

10/10

Exceptional

16 Apr 2026

Jennifer

They helped us when we had a scheduling conflict. Fresh towels every day. amazing view and staff

8/10

Excellent

16 Apr 2026

Daniel

The Braza restaurant was amazing. Access to Casino and OLG stage was amazing.

10/10

Exceptional

16 Apr 2026

Luca

Good view for premium room

10/10

Exceptional

16 Apr 2026

Amanda

Beautiful and clean. Great view of the falls. Very nice staff.

Partner

10/10

Exceptional

15 Apr 2026

Harman

Goof

6/10

Pleasant

15 Apr 2026

Andrew

The room was dissapointing

6/10

Pleasant

15 Apr 2026

Marc

Reception was not very accommodating to travellers request. Asked for a higher floor but was denied. Coffee maker was non functional and jetted tub was not very clean.

Partner

10/10

Exceptional

15 Apr 2026

Lucy

Wow just wow!! Splashed out on a room with a view and what a view it was! Room clean clearly recently decorated. Good size for a family of 4. Walkable to all attractions. Lovely restaurant/pub on site with amazing cocktails. Friendly staff.

Friends_and_family Family

10/10

Exceptional

15 Apr 2026

Chris

We stayed on the 38th floor of the north tower. The room had a ridiculously nice view of the falls. The bed was glorious. The staff was friendly and attentive. 10/10 would definitely stay again.

Family_with_children

6/10

Pleasant

15 Apr 2026

Joe

The room was clean, spacious and laid out nicely. However, there was construction in the room next or down the hall and we had hammering and sawing all day long.Breakfast at the hotel upstairs dining room was awful. I told the waitress the eggs were cold and she walked away. Staff was terrible.

Partner

6/10

Pleasant

15 Apr 2026

Joanne

check in was horrible waiting almost 45 minutes

8/10

Excellent

15 Apr 2026

Rob

The room was spacious but the lighting was very dim. It was clean but the shower would not drain and would be close to overflowing if we took a shower longer than 10 min. The location was amazing close to the casino and other attractions. Staff was friendly and accommodating. We enjoyed our stay and would definitely stay again if we visit Niagra Falls.

Partner

8/10

Excellent

14 Apr 2026

Eugene

The room was clean and the staff was great.

Family

10/10

Exceptional

14 Apr 2026

Darrin

Nice

Self

8/10

Excellent

14 Apr 2026

Michael

Nice

6/10

Pleasant

14 Apr 2026

Satu

Breakfast was terrible

Friends_and_family Family

10/10

Exceptional

14 Apr 2026

Jaydyn

Room was VERY spacious, bathroom was very nic . And everything was very clean. The area is very walkable. The only thing that was bad was the parking garage was full.

Friends_and_family Friends

10/10

Exceptional

14 Apr 2026

Eric

Beautiful hotel centrally located to all attractions. Spectacular views Parking garage with in/out privileges at no extra cost. Staff was great. A+++

Partner

10/10

Exceptional

14 Apr 2026

Jesse

Property was clean and staff was very friendly but the parking cost is outrageous

Family_with_children

4/10

Poor

13 Apr 2026

Julia Rose

Room was clean but many amenities were broken (things like

10/10

Exceptional

13 Apr 2026

Eric

40$ for parking is too high

Family_with_children

10/10

Exceptional

13 Apr 2026

Richard

All was great! We will be back again. Thanks

Partner

10/10

Exceptional

13 Apr 2026

Ali

Amazing room and view

Partner

6/10

Pleasant

13 Apr 2026

Kiron

We booked a compact room with a view of the Canadian Falls. The room was extra small which was not a surprise, but the lights were so dim, we couldn't wee our suitcases or read or make coffee! And the window was so small in the back corner of the room that it we could not justify paying more for the view!!

Partner

10/10

Exceptional

13 Apr 2026

Marianne

Above and beyond expectations!

Partner

10/10

Exceptional

13 Apr 2026

Otto

Great hotel next to Niagara Falls.

8/10

Excellent

13 Apr 2026

Hideyuki

Great

10/10

Exceptional

13 Apr 2026

Dana

Breakfast was fresh with okay portions. Rooms look recently renovated and cleanliness was immaculate. They did allow a late check out free of charge

Friends

10/10

Exceptional

13 Apr 2026

Ranjit

Good

8/10

Excellent

13 Apr 2026

Justine

Only complaint is we couldn’t sync our devices
To the TV

6/10

Pleasant

12 Apr 2026

Amanda

Room was clean and ample towels which is not always the case. Room was uncomfortably hot. QR code directions said not to turn the cold air on and leave it off and open a window if Room was too hot. Windows don’t open and it was 24.5c when I went to bed. Tv also didn’t work In my room but I didn’t need it for my stay so didn’t complain.

Friends_and_family Friends

10/10

Exceptional

12 Apr 2026

edyta

Right on the center of town , great location . Bar had great live music

Friends_and_family Family

8/10

Excellent

12 Apr 2026

Chris

we were not happy with the internet wifi service , was very bad and cut in and out, and the Tv service in the room was awful, no good channels that would stay on or woud not come on due to weak signal.

Partner

10/10

Exceptional

12 Apr 2026

Evie

Stay was excellent

Family_with_children

10/10

Exceptional

12 Apr 2026

Omar

Haven’t used much of the amenities but the room was very good, check-in smooth and fast with pre-checkin via the Hilton app. Fast and easy checkout.

4/10

Poor

12 Apr 2026

Amanda

Mid tower room was 26 degrees in April!

Also they had a main section closed on E that we were not able to walk to the casino access and had to carry luggage down stairs - very inconvenient

Friends

6/10

Pleasant

12 Apr 2026

Aleyda L.

The bathroom was durty.

Family_with_children

10/10

Exceptional

12 Apr 2026

Nick

Great choice for a memorable stay

8/10

Excellent

12 Apr 2026

Janet

We get to our room we did not get toothpaste, toothbrush, sleepers, and coffee…i was disappointed coz i have a guest outside canada and the service was not great..

Family

10/10

Exceptional

12 Apr 2026

Katrina

Loved it! Coming back!

Family_with_children

6/10

Pleasant

12 Apr 2026

Jeremy

Good rooms .lots to do but one think bad is day over change you for things .

10/10

Exceptional

12 Apr 2026

Kiersten

We stayed with our three young children and it was great location, the room was very comfortable for us to all stay in and the kids were huge fans of the pool! We can’t wait to go back.

Family_with_children

10/10

Exceptional

12 Apr 2026

Phoebe

Excellent room, service etc.

Family

4/10

Poor

12 Apr 2026

Jordan

Room was way too hot, was told nothing they could do because the heat system was still on. No hot water. Front desk doesn’t put any personal into your stay! They could have told us to turn the heat system off. Will not be back or recommend.

10/10

Exceptional

12 Apr 2026

Fikret

Great hotel. Amazing view of both falls. They add parking fees that I didn’t know about though. Be careful. I read that all the hotel in that area do.

6/10

Pleasant

11 Apr 2026

Keeron

Hot water was not really running for our room. Had to ask maintenance twice to help us get the water going by running all the taps and it just felt like a waste of water to get the hot water going. Staff was super great and friendly

Partner

8/10

Excellent

11 Apr 2026

Frank

N/a

Partner

10/10

Exceptional

11 Apr 2026

Alex

Since we had a Hilton Honors profile by downloading the app, we were able to skip a 10-15min check-in line up and only wait less than 5mins in the preferred line. Check-in was smooth, the room was clean, and check out was even smoother. Staff were courteous and professional. Didn't check out any of the amenities but will definitely have to use the 17th storey infinity pool next time!

Friends

8/10

Excellent

11 Apr 2026

Tim

Room was clean, very good view of both falls. Ate at Braza and Watermark, both were excellent, with Watermark having a great dinner view of the falls.

Partner

10/10

Exceptional

11 Apr 2026

Ricardo

This establishment always has everything i want/need.
- Staff are friendly and helpful.
- Restaurants are easy to access, great atmosphere and very tasty.
- The location of hotel is close to all attractions and entertainment venues.

Highly recommend it

Friends

8/10

Excellent

11 Apr 2026

Sheena

Clean room, congested area. Alot of food places. If you order door dash to hotel, wait done stairs in the lobby someone stole our order and the front desk couldn't help. Then second order was almost given to the wrong person.

Family

10/10

Exceptional

11 Apr 2026

NATHALY

We enjoyed our stay, the view from our room was fantastic

Family_with_children

8/10

Excellent

11 Apr 2026

Brenda

The room I booked through expedia was not the room I received. Hilton needs to be better at communicating with expedia on room descriptions after they remodel a room. Parking was expensive. No free breakfast however there was a Starbucks in the building. Received a voucher for free wine tasting in one of the restaurants on site, that was fun. View from room was fantastic. .

10/10

Exceptional

10 Apr 2026

Jeff

Always a comfortable stay at the Hilton Fallsview.

Partner

8/10

Excellent

10 Apr 2026

Maheshlall

Family

8/10