Name: Al Kiswah Towers Hotel
Address: At Taysir Al Qashla, Mecca, 2077, SA

2/10

Poor

29 Apr 2026

Karam

The rooms were not clean. Toilet was having a bad smell. The staff didnt even help when requested to do so. I had worst stay for a 4 star hotel!

2/10

Poor

23 Apr 2026

Khalid

اخس فندق ممكن تسكن فيه من البداية التشيك ان ما سمحو لنا الا الساعه ٩ بالليل والعذر ان الحجوزات معلقه عندهم بالنظام طيب انا ايش ذنبي ٥ ساعات انتظرك الشيء الثاني النظافه سيئه مره ومو نفس الي بالصور لاتنخدعون المواقف مافيه تصف بسيارتك برا لين يطلع واحد من المواقف وتخش بداله وتضطر تدفع فلوس للمواقف الي برا ١٣ ريال بالساعه نقل العفوش بعد ما انتظرت ٥ ساعات جلست انتظر عشان يجي يشيلو الاغراض كنت ماخذذ غرفتين احد الغرف مافيها مكيف بارد تواصلت معهم ارسلو عامل يصلح ولا صلح ايش شيء رجعتهم اليوم الثاني يقول نرسلك عامل يصلح قلت لا ابغى غرفه ثانيه لان الغرفه حاره زي الفرن يقول اسف مافي غرف نقدر نعطيك اقسم بالله حرام تحط فلوس عشان تحربه سيئه زي هذي

Family_with_children

8/10

Excellent

04 Jan 2026

Dillruba

Restroom wasn’t cleaned

10/10

Exceptional

21 Dec 2025

Khursheed

Nice Place

Leisure Partner

8/10

Excellent

16 Dec 2025

Tahir

Very good

6/10

Pleasant

27 Nov 2025

Ivan R

Fix the lights (alot of light bulbs missing), clean the bathrooms, clean the rooms, WiFi and service is non existent, be careful in getting scammed at the shops near by.

Business_and_leisure Partner

8/10

Excellent

25 Oct 2025

Oliur

The staff was super friendly and helpful. It’s about 15 to 20 mins walk to the Al-haram or you can catch the 24 hours bus to take you there and back to the hotel.

6/10

Pleasant

25 Sep 2025

Fatima

Nice place to stay. They need to clean the prayer rooms. It’s smells terrible in there. I was in tower one PR.

Family

10/10

Exceptional

16 Sep 2025

Najua

The room is clean and staff are friendly. They allow us to check in early.

Friends_and_family Friends

2/10

Poor

27 May 2025

tasnim

Too noisy

Business_and_leisure Family

10/10

Exceptional

01 May 2025

Mourad

Great stay

6/10

Pleasant

26 Apr 2025

Anwar

Room shell bad! Bathroom sink was clogged!

Leisure Family_with_children

6/10

Pleasant

25 Apr 2025

Deko

It was okay hotel

Leisure

8/10

Excellent

24 Apr 2025

MAHDI

Good

Leisure Family_with_children

6/10

Pleasant

22 Apr 2025

Mudhhir

No value for money!

The room is a good size but the furniture is dated. The headboard was broken. The bathroom was had mould and it flooded everytime you showered.

Friends_and_family Family

2/10

Poor

21 Apr 2025

Adeel

We stayed here for 3 days while on Umrah trip with family
We are a young, active, and healthy family, and even for us, this location was the worst possible choice for everyone.
I made the mistake of giving this hotel a chance, even after being warned by friends and relatives—a lesson learned for the future.
There is absolutely nothing good about this hotel.
The location is terrible, requiring a half-hour uphill walk to and from the Haram.
The shuttle service is a joke—it barely saves 3–4 minutes of walking.
Forget about taking a proper shower in the room; the entire bathroom floods.
I highly recommend choosing hotels on Hijra Road or Ibrahim Khalil Road. Some of them are actually cheaper than this hotel, offer better quality, and don’t require any shuttle.
You can easily walk to the Haram from those areas.

Leisure Family

10/10

Exceptional

20 Apr 2025

asma

Services are excellent, there is a big laundry area as well, nice mosque inside the tower, shuttle service also good,
Nothing is really bad in this hotel. I'll stay again inshallah just only lill walk where the shuttle drop of point its hard for elderly or people's who have kids.

Leisure Family_with_children

8/10

Excellent

18 Apr 2025

Elias

My visit to Alkiswah was amazing and i liked it and maybe i will be there next year?

Leisure Family_with_children

6/10

Pleasant

18 Apr 2025

Usman

It was ok

Reception staff was helpful. Bus service was available to go to the Holly Mosque after the busses drop of still a lot to walk. Was a little far from the desired location. Kids play area was closed during the whole stay. Toiletries was limited and poor quality. Room were small but price was OK compare to the others. Washing machine were available to wash your own cloths. A lot of food places and shopping places were on the walking distance.

Friends_and_family Family

10/10

Exceptional

17 Apr 2025

Umair

Very Clean!

Business_and_leisure Self

4/10

Poor

17 Apr 2025

Jama

This is hotel is mainly focusing to make money from the customers. When you order something you will get responses within 1 hr. It’s not the best experience for me and my family.

8/10

Excellent

17 Apr 2025

Adhnan

Not too far from the Kaabah, there are some shops around for snacks.

10/10

Exceptional

16 Apr 2025

Youssef

Excellent experience at Al Kiswah Towers, good cleanliness, excellent reception, very good room service, 24/7 shuttle bus service to Haram, bag storage service when visiting Madinah, it deserves a better rating. I highly recommend it except for those with limited mobility.

Leisure Family

10/10

Exceptional

15 Apr 2025

Muhammad

Check in was very smooth and housing keeping was great. Affordable parking option for the guest. Overall good and comfortable experience

Leisure Family_with_children

10/10

Exceptional

14 Apr 2025

Abdirahman

Very clean nice close to the Haram.

10/10

Exceptional

12 Apr 2025

Ibrahim

Nice close to the harem

10/10

Exceptional

09 Apr 2025

Maryam

Very relaxing stay at this hotel.

Family

10/10

Exceptional

08 Apr 2025

Muhammad

Great place to palce for makkah. They got their own transport from hotel to al haram and return as well great customer service and great breakfast etc
Highly recommended

8/10

Excellent

07 Apr 2025

RASAQ OYEWALE

Fantastic Stay

I am happy with my stay at Al Kiswah towers Hotel. I really enjoying my stay. I go there again and again. Thanks

Friends_and_family Friends

8/10

Excellent

05 Apr 2025

Eldred

Price is the best, because it is little farther from the Haram. But overall, I like the hotel. The staff are very helpful.

Leisure Family

4/10

Poor

03 Apr 2025

Ibrahim

N/A

Leisure Friends

8/10

Excellent

03 Apr 2025

Verified traveler

Good

Friends_and_family Friends

8/10

Excellent

03 Apr 2025

Wafaa

Al Kiswah Hotel is a very nice place to stay in Mecca. The rooms are clean, comfortable, and well-maintained, making for a pleasant stay. The hotel also offers good amenities and overall great service.

The only downside is that it’s about a 15-minute walk to Al Haram. While the distance is manageable, it might not be ideal for those who prefer to stay closer.

Overall, if you don’t mind the walk, it’s a great hotel with excellent value for the stay.

6/10

Pleasant

01 Apr 2025

Saouda

The bathroom and rugs needs real cleaning

Leisure Friends

8/10

Excellent

01 Apr 2025

Husnara

It’s good affordable hotel. It’s 10 min walk from haram .

2/10

Poor

30 Mar 2025

Misturah

wifi is as bad as you can imagine bring your WiFi
Extra expensive for it price this is a one star hotel no hair dryer no iron no prayer mat nothing window doesn’t open no kitchen space… very terrible hotel the real definition of what you order versus what you get
House keeping will come 10pm at night to clean!!! When your asleep so I did not get my room cleaned throughout my stay

Leisure Family

10/10

Exceptional

29 Mar 2025

Leonat

This hotel is walking distance from the masjid Al Haram. The only disantvantage is that during the tarawi prayer the road close to the masjid is closed. If you avoid moving around during this time, everything else is perfectly fine. Whatever you need is nearby. Restaurants, barber shop, laundry and many stores are in the first floor of the hotel.
I recomend it.

Leisure Friends

6/10

Pleasant

29 Mar 2025

Fozia

Kiswah had a convenient location and friendly staff, making check-in smooth. The room was clean and comfortable, though slightly outdated, and the amenities were decent for the price. While some areas, like the restaurant service, could improve, overall, it was a satisfactory stay.

8/10

Excellent

29 Mar 2025

Asim

Nice hotel with walkable distance from haram.

8/10

Excellent

29 Mar 2025

Khairun Syazwin bin Mohamed Khairi

The hotel is walking distance to the haram (if you wish to walk) shuttle bus service is provided too. However I booked during Ramadan, as such, many of the times roads are closed near the hotel. Facilities wise the hotel is decent; hot water for showering, clean rooms, and alot of shops in and around the hotel.

Leisure Self

6/10

Pleasant

28 Mar 2025

Kawthar

Was a good stay, we were put in tower 5 and that one isnt as good as 1 but it was nice, about a 15-20 minute walk to the haram.. loads of shops downstairs and a caffee as well. Bus services avaliable as well

Leisure Family

8/10

Excellent

26 Mar 2025

Mohamed

Great location and facilities. The only problem we had was the poor WiFi

Leisure Friends

6/10

Pleasant

24 Mar 2025

Faiza

Close to restaurants and shuttle bus to Haraam. But the bus elevators take forever, bus drop off is still far from the gates of the masjid, staff comes into your room even when dnd sign is up. Rooms are okay— only two outlets in every room

Leisure Family

8/10

Excellent

24 Mar 2025

Mahmud

Good and worthy

As a budget hotel it is good.. Room was clean, room service was very helpful, customer service was helpful as well. Tower 1 have big prayer space which is bigger than some small mosque. Also regular shuttle service available, The issues they have self service laundry or there is a laundry shop out side Tower 5. It’s about 15min walk from Khaba.

Self

6/10

Pleasant

23 Mar 2025

Mohammed

Close to Masid Al Haram. 15 minues walk. Rhw hotel offers shuttle services.

Leisure Family_with_children

4/10

Poor

23 Mar 2025

Taraq

Website says staff can speak English but they can’t

Manager at reception ignored people by sitting at their computer when there were queues

Booked 2 x quadruple rooms but they said they had us down for 2 x twin rooms. Had to argue with them to get the rooms I wanted

As I had already paid, I couldn’t leave for a hotel closer but you get what you pay for really

Leisure Family_with_children

8/10

Excellent

23 Mar 2025

Verified traveler

Faimly stay Feb 2025

It was busy. The best thing about this hotel theres a shuttle to Haram which is 24hr and every 5min.

Friends_and_family Family

6/10

Pleasant

21 Mar 2025

Mohamed

.

Leisure Friends

10/10

Exceptional

16 Mar 2025

Mohamed Abdelkader

Stayed here for 4 days, definitely 5 ⭐️ clean room, helpful stuff and very kind people. If you’re worrying about walking distance it’s about 10-15 min walk, shuttle buses also available 24/7 drop you off right in haram. Definitely recommend this place.

Family_with_children

10/10

Exceptional

16 Mar 2025

Mohammed Zahidul Islam

My family enjoyed the stay .

Friends_and_family Family

10/10

Exceptional

11 Mar 2025

Faizun

Excellent service and very nearby the Haram sarif

Friends_and_family Family

10/10

Exceptional

10 Mar 2025

Sajid

Best place in budget friendly place.

Leisure Partner

4/10

Poor

10 Mar 2025

Nazir

Very far from Masjid e haram.

Leisure Self

4/10

Poor

09 Mar 2025

Shimu

Extremely old rooms. Broken bed, wall, dirty

Leisure Family_with_children

10/10

Exceptional

08 Mar 2025

Auqba

Amazing

Business_and_leisure

4/10

Poor

07 Mar 2025

Mohamed T

The problem No parking for the car even some pink up you 👎👎👎👎👎👎

Friends_and_family Family

8/10

Excellent

06 Mar 2025

Yomi

Good bus services to masjid haram

10/10

Exceptional

05 Mar 2025

MUHAMMAD ALI

Just great better than expected

Leisure Family_with_children

8/10

Excellent

03 Mar 2025

Lamine

The hôtel was good

4/10

Poor

02 Mar 2025

Kausar

It was okay

10/10

Exceptional

02 Mar 2025

tawheed

Our stay was amazing due to no troubles

Friends_and_family Family

10/10

Exceptional

01 Mar 2025

Ejaz

The property is in close proximity to Haram. Facilities were adequately maintained during our stay. Staff was really helpful during checking in process.

Leisure Family

10/10

Exceptional

27 Feb 2025

Iqbal

Very convenient, quite most of all wonderful services and staff.

Leisure Self

6/10

Pleasant

26 Feb 2025

Muhammad

Internet service week
House keeping nice
20 mints walk to Haram
Walk better than shuttle

Family_with_children

10/10

Exceptional

18 Feb 2025

SHAHBAZ AHMAD

It was very good experience,
A little bit for from Harm due to construction works in progress arround Haram. Taxi take 10 minutes to take near Harm.

Friends_and_family Family

10/10

Exceptional

15 Feb 2025

Yusuf Dayib Hussein

Exceptional Experience During Our Umrah Journey!

We had an outstanding stay at this hotel during our Umrah journey. The service was simply superb – the staff was incredibly friendly and helpful from start to finish.

Our rooms were cleaned daily, so we always returned to a fresh and comfortable space after our daily trips. A special thank you to the hotel for their exceptional service when my wife had an injury. They provided a wheelchair, which we could use throughout our stay at no extra charge – a gesture that truly showed their care and hospitality.

We highly recommend this hotel to anyone looking for a comfortable and worry-free experience during their Umrah. We will definitely choose it again next time!

Friends_and_family Family

6/10

Pleasant

12 Feb 2025

zamir

It’s a nice place to stay and very affordable

Leisure Family_with_children

10/10

Exceptional

10 Feb 2025

Daniel

Very cost effective and worth the price.

Leisure Friends

10/10

Exceptional

10 Feb 2025

Monira

Nice and spacious. Friendly environment. Like to stay again

10/10

Exceptional

09 Feb 2025

Badreddine

amazing

Friends_and_family Family

10/10

Exceptional

09 Feb 2025

Mohammad

Love it

6/10

Pleasant

04 Feb 2025

Subhan

Overall this is average hotel, cheap and affordable. But front desk service is not very professional and very hard to deal with.

Leisure Family

10/10

Exceptional

04 Feb 2025

amin

Good

Leisure Partner

2/10

Poor

02 Feb 2025

Ssohibou

They didn’t provide good service, no microwave, they did not clean my room, I didn’t have water or paper towels

Leisure Family

8/10

Excellent

02 Feb 2025

Farah

The front desk staff are very kind professional and helpful, which made a huge impact especially Mrs Manar. The shuttle bus service is great made visit to Haram easy and accessible at all times. The internet connection was too slow I really hope they fix it cause I would LOVE to come back to Al Kiswah. Thank you all.

Leisure Family

6/10

Pleasant

02 Feb 2025

MOHAMMED

Good customer service but property it's old and close to the Hiram but uncomfortable way to walk construction and hill up and down

Leisure

4/10

Poor

01 Feb 2025

Manan

I find nothing like a hotel in this property 👎

Leisure Family

10/10

Exceptional

31 Jan 2025

samer

I recommend

Business_and_leisure Family_with_children

2/10

Poor

30 Jan 2025

Saeed Ahmed

Horrible experience

Staff was rude and not helpful
My booking was for tower one but they gave me the room in tower 5 and that room was very dirty and uncomfortable.
First time in my life I had such a bad experience.

Self

4/10

Poor

29 Jan 2025

Bibi

Bedroom window not soundproof enough.
Reception staff on the day was too slow and provided very poor customer care. He was not very welcoming.

Leisure Partner

2/10

Poor

27 Jan 2025

Saad

really disappointing and poor experience staying here for 3 days. no room cleaning for entire stay, had to make multiple requests to get fresh towels everyday, house keeping service non-existent, wifi and internet service is unusable and does not work, bare bones amenities in the room, hot water in shower unusable, rooms and furniture are very dated and uncomfortable

Leisure Self

2/10

Poor

27 Jan 2025

Abu

I had a very disappointing stay at this hotel. The cleanliness standards were poor, and the service was far from acceptable. The boiling kettle in the room had a bad smell, making it unusable. On top of that, the staff didn’t answer my phone calls from the room, which was frustrating. The bedsheets smelled stale, as if they weren’t fresh. Overall, the experience did not meet basic expectations. I wouldn’t recommend this hotel.

Leisure Family

8/10

Excellent

27 Jan 2025

Zeeshan

Cheapest hotel in a walkable distance from
Haram and availability of delicious and affordable Pakistani food are biggest plus of this property

8/10

Excellent

26 Jan 2025

Adel

Maintain the cleaning

Leisure Family

8/10

Excellent

25 Jan 2025

Muhammad

Pretty good

10/10

Exceptional

25 Jan 2025

Asher

Wonderful hotel, wonderful staff

Leisure Self

2/10

Poor

25 Jan 2025

pulok

The problem at the reception , they cannot speak English properly when we check out. Also, the other problem they provide the Wi-Fi that useless even you can’t YouTube run with that Wi-Fi take too long long time.

Family_with_children

8/10

Excellent

22 Jan 2025

Makhmud

Check-in and check-out was quick, good service.

Leisure Family_with_children

10/10

Exceptional

21 Jan 2025

Muhammad

MAKKAH STAY

A very economical place to stay not far from Haram and has a good shuttle service. The breakfast buffet isn't the greatest so would not recommend at all, plus its too expensive. Overall Al Kiswah towers is a very good place to stay in Makkah on a reasonable budget. There are shops nearby for all types of necessities.

Partner

10/10

Exceptional

20 Jan 2025

Waleed

Good

10/10

Exceptional

17 Jan 2025

Asher

Rooms were exceptionally clean this time. The location of restaurant itself isn't very pleasant but is convenient if you're looking for a budget option and don't mind a 15min walk

Leisure Friends

10/10

Exceptional

16 Jan 2025

Rash

Excellent

Leisure Family

10/10

Exceptional

16 Jan 2025

Waleed

Good

10/10

Exceptional

16 Jan 2025

Muhammad

its realy good

8/10

Excellent

15 Jan 2025

afsar

Very good stay

10/10

Exceptional

10 Jan 2025

M. Rizwan

Close to Haram Shareef

Business_and_leisure Self

2/10

Poor

10 Jan 2025

Verified traveler

Horrible experience

Terrible experience, the shuttle drops you off so far away and they don’t tell you the bus stop so you can’t figure out where he dropped you the first time. I ended up taking a taxi to the hotel on the first day because I couldn’t find the bus stop. The bell boys like to scam people into giving them large tips and no one speaks English. The bell boy’s job is to help you with your luggage. However we had a terrible experience where the bell boy helped us and then didn’t let us go to reception to check out but rather said he would take care of it and then said he could call us a taxi, only to call his friend who over charged us and then they spoke in Arabic to each other about how much money to get out of us because they knew we couldn’t understand and basically harassed us to tip him a huge amount even though we told him we don’t have small bills. When The taxi driver dropped us he would not give us our luggage until we paid him and his bell boy friend the large bills we had. I have never felt more unsafe in my life and I think this hotel should watch their employee’s actions because they are scamming and harassing travelers and people who travel the world to come and due umrah. Thanks to this hotel, I will never come here again and will never trust any bell boy again.

Friends_and_family Family

6/10

Pleasant

07 Jan 2025

ismail

Wifi almost nonexistent

Leisure Family

10/10

Exceptional

07 Jan 2025

Jilan

The place is actually far better than the photos. The rooms are much more spacious than it appears in the photos. But the best part of it is the receptionist, Ahmad, who was very very kind, often going beyond to help me and my family. Overall, I will say that our stay at Madinah became smooth because of Ahmad at this wonderful place. A huge recommendation!

Leisure Family

2/10

Poor

06 Jan 2025

Zaid

Bad location , transportation like jungle
Too much people honking horn while sleeping
Very bad couldn’t even get enough sleep , never go back there

Leisure Partner