Tilal Jabal Alkabah

Saudi Arabia , Makkah
MAKKAH, Jabal Kabaa, Jarwal 7522
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100 reviews shown

10/10

Exceptional

04 Apr 2026

ADEOLA

Walkable to the Masjid.

10/10

Exceptional

22 Mar 2026

Ouerdia

My mother loved it

Self

10/10

Exceptional

14 Mar 2026

Basil

This was in my opinion the best hotel close to the haram other than the clock tower. You have to get the king suite facing the haram to enjoy the beautiful views. I hope to make this my go to stop on my next visit god willing.

Family_with_children

10/10

Exceptional

12 Mar 2026

Abdelrahman

Excellent excellent

10/10

Exceptional

03 Mar 2026

Imran

Amazing hotel

10/10

Exceptional

19 Jan 2026

Farouq

Clean fast services the check-in process is a lil strange

Friends_and_family Family

10/10

Exceptional

11 Jan 2026

Zainab

Overall, a great stay and perfect for families. Located within a 5-minute walk from King Fahd gate. The hotel is modern, clean and the staff provided a great service.

The service at breakfast was fantastic - the chef who made pancakes and omelettes was engaging and friendly. The cleaners, Aashiq and Ismail, were exceptional, friendly and very helpful.

I agree with other guests that the rooms were a little tight, but they had all the amenities and were very clean.

Leisure Family

10/10

Exceptional

09 Jan 2026

Syed A

Excellent hospitality, Very pleasant and persevering team members in every sphere. Every staff was exceptional. From welcome Front Office to Food & Beverages. House Keeping only set up an example of great show of cleanliness. But also displayed a high level of honesty. Inadvertently, I had left $300 and SAR 500 in the room. On return I found it exactly untouched. Houseboy Tapan we called and left a gift for him. Congratulations Hotel Tilal Jabal Alkabah you are the best. We will come back 💐

Leisure Family

10/10

Exceptional

29 Dec 2025

Motya

Excellent this property is amazing. Short walk to the Haram the staff are really polite Service is excellent Parking was Eazy I recommended it

Leisure Family

10/10

Exceptional

27 Dec 2025

shahbaz

Room was great, service and response was a high standard. Highly rated.

Leisure Family

4/10

Poor

21 Dec 2025

Nadeem

The reception staff kept me waiting for long despite getting confirmation email from platform. I realised thst he did nt have the delux room and kept me waiting for 30 plus minute and at the end gave me upgrade.

10/10

Exceptional

14 Dec 2025

Ahsa Nabil

Everything

Leisure Family

10/10

Exceptional

08 Dec 2025

The staff were really nice and our room was clean. Good location as well. Only thing is we didn’t get room service throughout our stay and had to call for toilet tissue and bin change, however they sent someone within 5 minutes. Overall, we were happy!

4/10

Poor

07 Dec 2025

Imran

It started with the check in when the front desk staff did not accommodate our request to have our family on one floor even though we were all on the same booking.
We asked multiple times and they didn’t care.
Secondly the rooms and bathrooms were very very small and not as clean as expected from a 5 star hotel.
Furthermore, the WiFi was very poor. Barely worked when neeeed.
Lastly, even though the haram was 7 min walk. It’s important to let the guest know that there is a steep decline and incline while walking to it.
Made it very difficult to walk there. Not ideal as this is marketed as a close to haram hotel.

Leisure Family

6/10

Pleasant

02 Dec 2025

Fadumo

The staff was very professional. Little mixed up with my laggege..the phone at the room was not working even the they fixed ..but the food was the worst..it was very over priced the quality of the food wasn't match

Self

10/10

Exceptional

12 Nov 2025

Abdumalik

All perfect!

6/10

Pleasant

01 Nov 2025

Fatema

Despite the polite and welcoming reception staff, my experience at this hotel was far from satisfactory. The room service was completely unhelpful. When I tried to order food from outside, I was met with a dry, dismissive tone and was flat-out told they would not bring it up to my room.

Additionally, the location is much farther from Al Haram than advertised. You’re forced to rely on the hotel shuttle, which is highly inconvenient.

Overall, the stay was not worth the hassle. I do not recommend this hotel and I will definitely not be returning.

Friends_and_family Friends

2/10

Poor

27 Oct 2025

Abid

The location shown on the map was totally different. Look clise to Haram on map but don't fool a huge bridge and roads need to cross to reach in a hotel. Very inconvenience compared to the price you pay. The shower room has no door when I complain they did nothing. For a soap or shampoo you needs to call several times to get it. Thank you

Partner

10/10

Exceptional

21 Oct 2025

Jordan

Nice room and good breakfast and good service

10/10

Exceptional

25 Sep 2025

Obaid

Overall very good

Leisure Friends

10/10

Exceptional

29 Apr 2025

Aws

Beautifully decorated hotel, Good location

Leisure Partner

6/10

Pleasant

15 Apr 2025

akbar

Overall a good value for money hotel

What can I say, 8 out of 10 for effort to keep customers happy, the girl at the reception (sorry can't remember her name but wore aviator style glasses) upgraded us to an interconnected rooms... Staff: are really helpful and friendly. Facilities: \"Spa\" what spa? Location: Checked all the maps and routes before booking and when I say it's in a bad location I mean in a bad location, I mean to get to the zam zam tower it takes about 20 mins and 10 mins to the mosque to pray.

Friends_and_family Family

10/10

Exceptional

12 Apr 2025

Faiza

Exeptional

Tikal Jabal is a beautiful hotel with excellent rooms, service and breakfast. The staff was exceptionally helpful. Nasir Ali, Hossain, Jiban and kawsar helped us a lot during our stay. Will surely only stay here for our next visit.

Friends_and_family Family

10/10

Exceptional

21 Feb 2025

Zainab

I like everything about it 👍

Partner

6/10

Pleasant

01 Jan 2025

Rami

Staff need to have client orientation and be more friendly to visitors.

Leisure Family_with_children

8/10

Excellent

27 Dec 2024

Kashif

Location is a bit far from main gates to enter haram

6/10

Pleasant

02 Nov 2024

Ghaniat

I rarely write review but I had to for this one.
The room was as described no issue there. However, the service from staff was terrible. Except Malik from the concierge team, everyone else did not leave up to a 5-star hotel. I felt like I was in a budget hotel where staff don't care about customer.
There are ongoing construction work around the hotel, so road gets closed and you can't get to/from the hotel by taxi. You have to be dropped fown the road and climb the small hill with your suitcases to reach the hotel, or vice versa when leaving.
I would have expect the hotel to inform the customer that road get close around certain hours, that is the minimum that should be done.
The hotel is 15min from the Haram entrance, specifically when you have to zigzag around the designated blocked spaces.
The food was very limited in term of options. I chose the hotel for the room type, but was very disappointed by the service, the lack of communication on car drop off/pick up inconvenience and the food.
I will only book this if I do not have a better choice going forward.

Leisure Self

10/10

Exceptional

02 Nov 2024

Muhammad

Excellent food

Leisure Partner

10/10

Exceptional

15 Oct 2024

Kamil

Hotel rooms are very clean , food is delicious and staff is friendly and welcoming

10/10

Exceptional

19 Aug 2024

Khaled

Very supportive team.
Managed to find a solution as the booking didn’t arrive to them till next day.
They also gave me an upgrade.
All team was helpful, special thanks to Ali in the reception 🙏

Leisure Self

8/10

Excellent

15 Aug 2024

Shakhawat

Beautiful hotel. Super inconvenient to get to surprisingly. Absolutely NO one in the Haram knows where the hotel is. whether they are a guard, soldier, taxi driver, pedestrian, beggar, no one knows the name Shaza.

And then the shuttle bus service is super poor and the traffic areas it drops you off to is dangerous. Overall, IF you can get to the hotel, you’ll have a tremendous stay. If not, good luck finding the hotel 😭😔

Leisure Partner

10/10

Exceptional

16 Jul 2024

Asma

Lovely hotel, rooms are clean and in good condition but are small. I’ve stayed here before and loved it. Breakfast is great and staff are always helpful. Very close to haram but there is quite a steep uphill back to the hotel which would be difficult for elderly. Park is available at a cost.

Leisure Family_with_children

8/10

Excellent

21 Mar 2024

Fatima

Thanks à lot

Leisure Family

10/10

Exceptional

15 Mar 2024

MR HAMID

Excellent food, very nice stuff

Friends_and_family Family

6/10

Pleasant

14 Mar 2024

Hussain

Good but few things require updating

- Poor management, we delayed our Umrah by 5 hours because we were told the kids club will open at 3pm (3-9pm) but no one was there at 3:15pm, upon checking, the management was making an excuse, it's first day of Ramadan. They didn't know the contact number of the kids club staff, when I showed them their mobile phone number, they asked us to wait in the lobby and disappeared. Ultimately, we had to take our 3 kids for Umrah with us in the hot and busy conditions.
- Jowel (Janitor) was the doing the good job but he was clueless when I asked why the shower area turn into a puddle whilst and after the shower is taken? He was carrying a squeegee to just clear the standing water. Water had damaged the woodwork some areas around the toilet which requires hole filling and remediation work done.
- Buffet breakfast was excellent, staff was nice, thanks for the incharge who let us take some fruits and cakes for our kids who were sleeping during the suhoor (1-4am).
- The guy in arab attire who was serving welcome drinks was great, my kids got excited when they saw him on Shaza's Insta page
- Check-in was smooth, hotel condition was good and clean, well maintained except room toilets, lifts were instantly available
- Good 10 minutes downhill walk, not good when you return with a wheelchair or pushchair.
- Bus took 25 minutes, from Hotel it took us to Al Rasaifah for a utrun then went past the haram to the Aziziya area and took another uturn then dropped at the bus stop near the haram

Friends_and_family Family

10/10

Exceptional

12 Mar 2024

Ahmad

A Pitstop in Makkah

My stay at Shaza was very short religious trip. I have to say, the stay there was the most comfortable. There was an issue during check in and the staff was so accommodating and helpful. They gave me the most comfortable room there is.
The hotel is clean, comfortable and has all the amenities. The prayer room has a sound connected from the masjid for prayers.
The iftar buffet was varied and delicious. Will definitely stay again.

Self

10/10

Exceptional

29 Feb 2024

Abduhu

ABDUHU Choudhury

Everything is excellent,There is two hotel staff Jewel & Earshad is very friendly and get excellent service from them.

8/10

Excellent

16 Feb 2024

Naeem

Close to the Haram Shariff but it's on hill side, difficult for older people. Lots of Bangladeshi people working as a support stuff, everyone shows professional manners. All receptionist was friendly and met any requests quickly. Mr Ashiq did good job every day to make room amazingly. Overall it's a good hotel and we were happy to stay here.

Leisure Partner

10/10

Exceptional

14 Feb 2024

Fahmida

Shaza Makkah hotel was perfect! It was very clean and very nice decor. The housekeeping staff were very helpful and very nice. Masud and Jiban were the 2 housekeeping staff that made our stay extra memorable. They were at our service whenever we needed them. The hotel also has a shuttle bus which takes you to the haram. Return journey was a little difficult but it was nice to have this amenity.

8/10

Excellent

26 Jan 2024

Saeed

It was great stay at Shaza Makkah. Everything was nice and luxurious. The only concern is that hotel is on a slight hill and going to haram is no problem but coming back is little bit difficult and hustling. Walk to the main entrance gate 79 was 15 minutes. Also all shops and restaurants are close to clock tower.

Leisure Family

4/10

Poor

09 Jan 2024

Yassine

...

No coffee machine for breakfast? LOL

Friends_and_family Family

8/10

Excellent

03 Jan 2024

Ayla

Smaller rooms. Great buffet breakfast with wide options, great location to the Kaabah and you can even see the clock tower from main entrance. Wifi is very poor and doesn’t even allow photos and videos to be sent. If wifi was fixed I would stay again longer.

Leisure Family

10/10

Exceptional

30 Dec 2023

Amjad

Excellent service and clean the cleaning guy did exceptionally breakfast was really good and visitor friendly environment thanks

Leisure Partner

10/10

Exceptional

29 Dec 2023

Irfan

Exceptional Value for Money

We stayed at Al-Shaza for 4 nights. We had some issues with the rooms not being ready and a junior member of staff was not very helpful & Rima stepped in & she resolved the issues. We even managed to get 2 connecting rooms to pleasure. The hotel is walking distance to Haram & although there is construction around with the Haram extension it did not cause any inconvenience. Sahadt also was very helpful from a room service perspective. Breakfast has plenty of choices and is highly recommended. Overall, a very nice hotel & not too crowded like some of the other hotels.

Friends_and_family Family

10/10

Exceptional

25 Dec 2023

Fadi

Even thought the room was a bit small, it had everytging we needed and everything was clean and high quality...excellent value for the money.

Leisure Family

10/10

Exceptional

23 Dec 2023

Anwar

We had a wonderful experience staying at Shaza Makka hotel. The staff were super helpful, friendly and always eager to help. The place is very clean and the room is very well designed. The hotel is very close to Haram and it takes about 7-10 minutes walk.

Leisure Family

10/10

Exceptional

12 Dec 2023

Shadi

We arrived early and the check in was not till 4 pm but the staff was amazing and did everything to get us in checked in early which was great since we were tired and wanted to get some sleep , very professional staff and very helpful and understanding to our needs , great place to stay in since it’s only like a 5 to 10 min walk to the haram , I’m glad I chose to stay at this place and very very grateful to the staff at reception who got us checked in early .

Leisure Partner

8/10

Excellent

06 Dec 2023

Abdullah

Good stay, small comments may not matter to others

It was great, but the toilet needs some replacements like the sink and the sink table (looks dirty and old), I would prefer to have speakers of AlHaram at the room (there were none, and that was so disappointing to me).

Self

8/10

Excellent

06 Dec 2023

May

A good place to stay near the holy mosque, but honestly I expected it to be cleaner and modernized with the cost of renting. On the service it’s clean but not that clean! Bathroom needs to be cleaned deeply groves and walls are not properly cleaned and needs some renovations. Beds and room facilities are good. In room dining is actually good portion and quality of food but it’s a bit expensive. Breakfast buffet is nice

Business_and_leisure Friends

10/10

Exceptional

05 Dec 2023

Saleh

Nice stay and great service

10/10

Exceptional

05 Dec 2023

Zalmai

Thank you Jowel for being such a nice , hardworking man for this nice and clean hotel.

10/10

Exceptional

05 Dec 2023

Zalmai

Over all it was good, but the fridge in our room was not working and there was no microwave in the room, we were at room 2310. The room service guy was so nice and professional his name was Jowel. I’d love to thank him a lot and appreciate his hard work. I’d definitely recommend this hotel to everyone. Very peaceful environment and clean rooms.

Friends_and_family Friends

10/10

Exceptional

02 Dec 2023

Verified traveler

Good Five Star Hotel

I really enjoyed my stay, this my 3rd time in 3years staying at shaza hotel Makkah. I think they should check more of upgrade as few things are getting worn out in the hotel thereby not making it a Five star, example is towels are worn out and the bathroom shower hand held is pouring out water and I complained but still wasn’t fixed. But I’ve always loved shaza and I think they should always give hotel.com token to be given to returning customers. Shaza as whole is a very generous hotel as most of the rooms comes with free breakfast which is a plus for me. Will like to thank Mr. Shamshad his always helpful checking if we needed anything and he always agrees to clean the room late evening when I’m going out, thumps up to him, and Mr. Salem was very much helpful in making our check out easy as he helps in taking my heavy luggage down and making sure not forgetting anything.
Thank you Shaza and will always be there when I’m in Makkah.

Partner

10/10

Exceptional

30 Nov 2023

Amr

Everything was perfect except the construction of the additional building of Haram

Leisure Family

10/10

Exceptional

29 Nov 2023

yasir

Hotel service and unlimited breakfast was a great experience. From the Hotel to Haram, can be quite a walk due to construction of the extension of the mosque. Few ramps/hills you have to go up and down from in order to get to the Haram. Other than that great experience all around.

Leisure Family

8/10

Excellent

23 Nov 2023

ALI

الحرم

Business_and_leisure Partner

6/10

Pleasant

22 Nov 2023

Mohammed

Very poor experience

The hotel looks exceptional, however quality of furniture was appalling. Very cheap and flimsy. Every electrical outlet in our room was broken. We were checked in 2 hours late. You can tell the hotel was very cheaply put together, even the shower decided to give up half way through. I did not expect this from such a highly rated hotel with many stars. The only good thing about it was the complimentary breakfast.

Friends_and_family Family

10/10

Exceptional

16 Nov 2023

Abdullahi

Excellent customer service, was the best experience

Leisure

10/10

Exceptional

09 Nov 2023

Khalid

I like everything in the property it was fantastic

Leisure Partner

10/10

Exceptional

09 Nov 2023

Mohamed omair

the road to the hotel is little bit difficult
the room was nos isolated from outside noise and other room sound>
the laundary service is too poor and made mistakes for washing clothes
the laggage person did not come quickly >

Leisure Family

10/10

Exceptional

07 Nov 2023

Muhammad

Masharf the cleaning staff was goo

Leisure

10/10

Exceptional

05 Nov 2023

Nawaawi

The Internet, very weak please fix it.

Friends_and_family Family

6/10

Pleasant

04 Nov 2023

Anam

5 star living, amazing Breakfast

The room had a sewage smell in it. It was very annoying and after a day and a half we complained and they changed our room but that caused a lot of hassle. It was late at night had to wait a couple of hrs. Also had to move all our stuff so it was inconvenient. Atleast they changed it.
Otherwise it was an awesome place . Breakfast was top of the line. Haram was 4 mins walking but to walk to the main entrance was 12 mins walk. They have a shuttle that takes you below the haram and you can walk up to the centre of masjid.
It had a steep incline to get to the hotel, so I wouldn’t advise for families with old people or young children. But the then rate was 2/3rds of hotels in the clock tower. So it is something you will have weigh out. Higher price or more walking.

Partner

10/10

Exceptional

03 Nov 2023

fouzia

Enjoyed the stay

10/10

Exceptional

31 Oct 2023

Turki

Very nice hotel
I recommend to anyone want to come Makkah to stay in this Shaza hotel

Everything thing is nice

For sure next time i will book with them

Thank you all

Friends_and_family Friends

10/10

Exceptional

29 Oct 2023

Mohammad

Superb Breakfast

Business Family

10/10

Exceptional

26 Oct 2023

Mohammad

Good location and services for the price

10/10

Exceptional

24 Oct 2023

Sammar

Great hotel

Lovely hotel, everything was great. Amazing breakfast! Location is close but hotel is on a slight incline which makes it a good workout in the heat.

Partner

10/10

Exceptional

22 Oct 2023

ALAA

Impressive visit

This was an amazing trip my staying at the hotel was really wonderful and I was so impressed

Friends_and_family Family

10/10

Exceptional

14 Oct 2023

Mansoor

This hotel was amazing. We got a free upgrade but it was very nice hotel, clean, breakfast was elite, staff helpful, room was awesome. 10/10. This is better than Pullman Zam Zam hotel.

10/10

Exceptional

08 Oct 2023

Abdel Kader

Staff and services were excellent. the place is near to Haram is perfect

Business Self

8/10

Excellent

05 Oct 2023

ILYAS

Breakfast was very nice as was the cafe(shalimar). The staff are wonderful and help especially the restaurant supervisor Adeel. He makes a good Karak tea. The hotel has alot of potential and is very elegant.

Leisure Self

8/10

Excellent

05 Oct 2023

Ghassan

I would definitely stay there again.

Only trouble was with AC. It wasn’t adjustable. Room was freezing. I could only turn it off or keep it at very cold setting.
Staff was nice. Breakfast buffet was the best I have ever seen. Hotel location is close to the entrance of haram. It’s setting on top of a hill, so there’s a good walk up hill.

Self

8/10

Excellent

03 Oct 2023

Sadiyah

The hotel was lovely and very modern. I loved coming back from prayer to have the complimentary iced tea and dates.
The breakfast was amazing, probably the best I've seen and would book with Shaza again just for this. There was a vast array of pastries, fresh fruit, yoghurt, jams etc as well as hot food. Umar (the chef) made delicious fresh eggs in any style you wanted, whilst there were also fresh waffles and pancakes. The best part is there would be a change so you wouldnt get bored.

The negative is the cleaners would do the bare minimum i.e. make the bed, empty bins and replace few items in the coffee station so i had to tidy the room myself if I wanted it mess free.

The location was great and very close to Masjid Al Harams new extension and would say it would take approx 6 mins to walk to the king Fahd gate. Only problem is the route back to the hotel is quite steep so elderly may struggle however there is a frequent shuttle bus.

There is a kids area but it was quite poor. My 2 year old got bored very quickly as there wasnt much going on. I expected some organised activities or more toys but there were a few building blocks and aome colouring books which had been already used.

Overall, we had a pleasant stay at Shaza and if we had the opportunity we would most likely book again. Thank you to the staff who were all very kind.

Leisure Family_with_children

10/10

Exceptional

28 Sep 2023

Jasmine

Our stay at Shaza Makkah was amazing. The hotel is stunning and luxurious. The room was spacious and luxurious as well. The staff is so kind, attentive and friendly. I want to give a specific thanks to Abed at breakfast for his kind service. The location is very close to the haram and only a 5 min walking. There is a shuttle bus as well for those who don’t want to walk. The hotel is on a slight hill which overall isn’t bad but just be mindeful of it

Leisure Family

10/10

Exceptional

26 Sep 2023

Feryad

Close to the Haram

First time staying at this hotel and it was amazing Masha’Allah. The staff are welcoming and very friendly. It is very close to the Haram but they also have shuttle bus service. Breakfast was delicious with good options. I really liked the staff they offer you drinks at the entrance I remember one name Hasan was very kind and kept offering drinks even after we checked out we were allowed to sit in the lobby area for as long we liked. The price is reasonable and definitely recommend to anyone coming to Makkah.

Partner

8/10

Excellent

24 Sep 2023

Shahidur

\"Exceptional Service from Staff Members\"

My recent holiday stay was very enjoyable. I'd like to highlight the exceptional service provided by several staff members:

Towhid (F&B)
Hasan (F&B)
Arafat (F&B)
Abul Kalam (F&B)
Rimon (F&B)
Masud (Housekeeping)

Their attentiveness made my experience even better. Thank you!

Partner

10/10

Exceptional

15 Sep 2023

Yaqub

Staff were really friendly and helpful upon check-in. The hotel’s restaurant was by far my favourite place. Restaurant manager made sure guests were happy with their dining options and staff were helpful.

Leisure Partner

10/10

Exceptional

13 Sep 2023

Malaak Chatti

The best hotel we ever stayed in

we had a perfect stay - highly recommend and will be telling friends and family to stay here.
Breakfast was excellent and varied with plenty of vegetarian options.

10/10

Exceptional

13 Sep 2023

Umer

Very nice and friendly staff.

Leisure Family

10/10

Exceptional

01 Sep 2023

Qindeel

Staff , services and breakfast top notch! Although we did not get a room with any decent view , was offered a different one which kind of seemed same opening up to a construction site. But they allowed early check in which we are very grateful for. Best part is their staff and service -can’t fault anything. Walk back to the hotel from Haram is a bit steep maybe a problem for some, but otherwise thoroughly enjoyed our stay!

Leisure Partner

10/10

Exceptional

27 Aug 2023

Shafiqur

Wonderful services & location

We have had an amazing time at Shahza Hotel.
The hotel is near the Haram. It was a little bit uphill otherwise everything was excellent at the hotel.
The staff were very friendly and helpful especially Shamshaad Alam & Amaan were very helpful and courteous.
I would recommend this hotel definitely
We can't wait to go back to this hotel with our kids.
Thanks

Partner

10/10

Exceptional

27 Aug 2023

Asaad

8/10

Excellent

26 Aug 2023

Messai

Close to Haram

10/10

Exceptional

10 Aug 2023

Khawja Anas

Overall very good experience, clean rooms, supporting staffs, multi lingual and affordable taxis from the hotel

10/10

Exceptional

11 Jul 2023

Amri Zaini

Thanks Shaza Mecca. We had a wonderful stay

Business_and_leisure Family

2/10

Poor

04 Jul 2023

Asadullah

Waste of money and time. Not recommended at all for anyone. Don’t ruin your vacation and valuable time.

10/10

Exceptional

04 Jul 2023

Enas M

Amazing design. Very nice

Leisure Partner

2/10

Poor

22 Jun 2023

Asadullah

Stay away from this hotel and don’t ruin your vacation. Rude and disrespectful staff.

Leisure Family_with_children

8/10

Excellent

09 May 2023

Banaras

Hotel is closer to the new masjid extension.
Breakfast is very good

4/10

Poor

28 Mar 2023

Mustaqim

Room cleaning staff was very helpful. Room size was very small, overly priced, could hardly put two suitcases. Refrigerator had no cooling our medicine got bad. Guest service staff was uncooperative so was the staff of restaurant, we even checked out a day earlier even though it was paid.

Leisure Partner

10/10

Exceptional

20 Mar 2023

Naima

Lovely stay. Great staff especially Ismail, he was extremely helpful and very kind.

8/10

Excellent

01 Mar 2023

Dipali

I loved the customer service and the free breakfast. Room smelled really bad, bidet was rotting with mold.

10/10

Exceptional

26 Feb 2023

Manjur

location was very bad

Leisure Family

10/10

Exceptional

21 Feb 2023

Dipali

I loved the kindness and service of the staff. Loved the rooms and the fact that this hotel has a microwave was a plus

Leisure

10/10

Exceptional

08 Feb 2023

SHERZOD

Perfect stay for Umrah

Well worth the money! I was not expecting the rooms to be so spacious. Mu suite had a bedroom, living room and spacious bathroom.

Self

8/10

Excellent

07 Feb 2023

Rabiyah

Overall it was a good stay!

Leisure Family

10/10

Exceptional

27 Jan 2023

ABDULNASER

The location was really close to the Kaabah, about 6 minutes walking.

Leisure Family

8/10

Excellent

27 Jan 2023

Hassan

This is not my first time staying at Shaza Mecca, I love this hotel and I like to stay here any time I visit the holy city of makkah, the breakfast is top notch and the chef’s are amazing especially Othman “ the scrambled egg maker chef “ I like to also recognise “ Kawsar “ the cleaning guy, his warm welcome and kindness is beyond expectation, he welcome me , wife and my 2 months old baby girl like we’re at his own home. I will never forget Kawsar and his kindness, if you stay at this hotel and you reading this message or review please meet kawsar, you will not be disappointed. Peace

Leisure Family

10/10

Exceptional

27 Jan 2023

Nasir

I must say that all the staff from the front desk to housekeeping to Bell / Luggage helper, strive to deliver the best without seeking any tips or rewards. I was in floor 2100 Room # 5 and was shocked to see that they have assigned a specific housekeeper for each floor. This 2100 housekeeping staff was so diligent in his work that as soon as he saw me opening my door, right away he came to see if I need anything to make my stay better. I haven't seen that kind of service from any of the hotel staff in the past. My flight was early morning and the manager Nadiah arranged a beautiful early breakfast bag for two of us that includes, juice, coffee, fruits, various cheese, pasteries, etc. We enjoyed our stay at Shaza Makkah and we will deffinitely come back. Thank you Nadiah for making our stay so beautiful.

Leisure Family