Pullman ZamZam Makkah

Saudi Arabia , Makkah
MECCA, Abraj Al Bait Complex, King Abdel Aziz Endowment
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100 reviews shown

10/10

Exceptional

21 Apr 2026

AMJAD

Very nice. Lots of options

Family

6/10

Pleasant

16 Apr 2026

Issa

Comfortable

Partner

2/10

Poor

14 Apr 2026

Faisal

There are better places in same area

8/10

Excellent

13 Apr 2026

ATAUR

Very good

8/10

Excellent

11 Apr 2026

Musharaf

Just ok۔Not as per standard of five star۔

Family_with_children

10/10

Exceptional

09 Apr 2026

Samra

clean rooms

10/10

Exceptional

03 Apr 2026

Zukhra

It was an amazing stay: great spacious room with amazing view of Kaaba (was better than what I expected), clean. I was concerned about elevators, but there were no long waits. Breakfast was great. Definitely would like to come back.

8/10

Excellent

02 Apr 2026

Adam

Upgrade washrooms

Family

2/10

Poor

30 Mar 2026

Arefa

Food good

10/10

Exceptional

25 Mar 2026

Fatima

My stay at Pullman Zamzam Makkah was truly exceptional. From the moment I arrived, I felt warmly welcomed and genuinely cared for. I would like to sincerely thank all the staff for their outstanding service, kindness, and professionalism throughout my stay. The reception team was especially friendly, attentive, and always ready to assist with a smile.

The food was absolutely delicious, with a wonderful focus on Arabian cuisine that I truly loved. There was a great variety offered each day, making every meal enjoyable and satisfying.

The hotel’s location at the Clock Tower made the experience even more special, with its convenience and close proximity to the Haram adding so much ease and comfort to my journey. Every detail of my stay was memorable, and I truly enjoyed each and every moment.

Alhamdulillah for such a beautiful experience. I would highly recommend this hotel to anyone visiting Makkah 🤍✨

Self

2/10

Poor

25 Mar 2026

Sarim

Old and very Dungee looking rooms

Family_with_children

6/10

Pleasant

16 Mar 2026

Kamal

In my personal view the only good thing about this hotel is the location, this hotel is clearly dated and has not been fully upgraded over time. check-in could have been better, as I have now found out the hotel has charged me twice and currently having to dispute to get a refund. the hotel washrooms are not well maintained and during my stay the main ones in the lobby were out of action. it is a challenge to get in and out the hotel to Al Haram due to the numbers of people in the shopping centre also using the hotel. in my view the quality of the hotel, the service and stay was a 3 star experience to me, I did not feel anything special or staff going above and beyond to provided satisfaction to its guests.

Self

10/10

Exceptional

14 Mar 2026

Omar

Wonderful hotel. Excellent location.

Friends_and_family Family

2/10

Poor

09 Mar 2026

Samia

I’m really disappointed at the hotel because they throw my husband in the street with the homeless because my husband came down to the reception is sick FTD dementia and he doesn’t talk instead they keep him and verify his identity and keep him in a safe area they throw him out so their hotel looks good my husband was lost for 5 hours and they refused to call 911 they told me you call but when I did they told me I have to call from a local number so any way because of that my husband was sick because he was in the street under the bridge very dusty and dirty by the Trust I have to take him to the doctor he has bronchitis it tern in to asthma so I rely had hard time by my salve and my twin boys in place where I don’t know no one I almost had a heart attack my salve because it was to much so really want you as a third party I trusted you you have to fight for my right

Family_with_children

8/10

Excellent

05 Mar 2026

Mouktar

Shops on different floors

8/10

Excellent

05 Mar 2026

talha

Professional, pleasant and accommodating staff and great service

Friends_and_family Family

10/10

Exceptional

03 Mar 2026

Fawziah

Excellent view and very nice

10/10

Exceptional

28 Feb 2026

Kazi

Friendly staff clean

Family

10/10

Exceptional

26 Feb 2026

ISIAQ

The hotel nailed it this ramadhan. Whoever suggested to start sahoor at 11pm was a genius move. It created a lot of ease and I would definitely definitely stay here again. Also to mention Shahad at the reception. She was the exact opposite of a grumpy manager I initially met. Very welcoming and bright, she is a symbol of what the hotel stands for. The room was comforting and I can't complain about my experience. More than expected.

Friends_and_family Family

10/10

Exceptional

15 Feb 2026

Marine

Good

Leisure Family

10/10

Exceptional

13 Feb 2026

Fakhrul

Good

6/10

Pleasant

12 Feb 2026

Abdul malik

The front staff was not helpful at all. They keep saying check in at 4pm even though yours indicates 2pm. We had to approach the DM Mr Badr and Mr Mustafa for help who got us checked in within 20mins. Thankful for their help and they should be appreciated for their service

Partner

10/10

Exceptional

10 Feb 2026

Muhammad

Really Good prayer Hall, just needs a bathroom or atleast Wudu Area

Family

10/10

Exceptional

10 Feb 2026

Mohamed

good

Business_and_leisure

6/10

Pleasant

09 Feb 2026

Raj khan

staff lacks communication, room for the price was average in cleanliness

10/10

Exceptional

05 Feb 2026

Aayesha

Everything was perfect

6/10

Pleasant

05 Feb 2026

Yes

10/10

Exceptional

01 Feb 2026

Khader

Everything is good

Leisure Family

10/10

Exceptional

26 Jan 2026

REZAUL

clean room. friendly staff.

Friends_and_family Family

10/10

Exceptional

22 Jan 2026

Abdullah Ayyub

Amazing

Self

10/10

Exceptional

20 Jan 2026

Muhammad

It’s good hotel to stay

Leisure Family

2/10

Poor

20 Jan 2026

Rashida Nigar

Extremely dirty and outdated with bad crowds. Hotel needs a complete Reno job

Leisure Family

10/10

Exceptional

18 Jan 2026

Shamim

Very good front desk staff and house keeping.

Business_and_leisure Family_with_children

10/10

Exceptional

17 Jan 2026

Mohammed Asim

Awesome stay overall!

10/10

Exceptional

16 Jan 2026

NOSHIN

Good

10/10

Exceptional

16 Jan 2026

Sumon

10/10

Exceptional

13 Jan 2026

Hana

Rooms was excellent and staff was good

10/10

Exceptional

11 Jan 2026

Abid

Every thing very very good. 4 minutes to kharam.

4/10

Poor

09 Jan 2026

Mirza

Cleaning staff was good. But initially room was not prepare for 4 person.
They accommodate 4 person in 2 person room

Leisure Family

2/10

Poor

08 Jan 2026

Thasawar

The room is advertised as haram view, there was no view . When we raised this they said they only have partial Kaaba view. The room we stayed in initially had damp smell init and the state of the room was not 5star. They then changed the room to a better one. Iv stated here before and it will be last this year.

Leisure Partner

6/10

Pleasant

07 Jan 2026

Eleman

For a 5 star hotel the rooms are very outdated. Rooms Need full modernisation to bring it in line with other 5 star hotels.
Repetitive food for dinner.
Excellent location for the Haram.
Excellent housekeeping staff and restaurant staff always willing to help.

Family_with_children

10/10

Exceptional

04 Jan 2026

Arshad

Staff and clean room

Leisure Family

4/10

Poor

03 Jan 2026

Abu Taher

The room I booked it was for 2 adults and 3 children’s. But they did provide me only 2 single beds! It was really hard for me to seeing this after 5 hours journey from Madinah . I spoke to customer service and they told me to the reception desk and asking me if I pay 200 Saudia Rial they can get me another single bed which Still not enough for 5 of us. They should’ve given any option to booking this accommodation for among of us. I didn’t have any option left , so I paid 200 rial per night. But was not enough for me, there was more surprises were waiting for me , the bathroom sink was stuck, the bathtub fochet was terrible. When I was trying to do Odhu the head shower went on and made full wet .same thing happened with my wife and doughter . I complained to customer service , they sent the maintenance guy but he fixed only hand wash sink . I was facing all these until I left the hotel. I won’t book this hotel again.

Friends_and_family Family

6/10

Pleasant

03 Jan 2026

xuhaib

Check in was late at 3:pm due to room was not ready. Room 2921 condition was ordinary as same as 2 star hotel. Amenities was missing, upon request and called 3 times they provided. The person who provide these amenities was disturbed in his life and give angry looks to customers. The charges of stay is not match with service they provided
Breakfast was good. .

Family_with_children

10/10

Exceptional

01 Jan 2026

Djouhar

Great hotel

Family

10/10

Exceptional

29 Dec 2025

ahsan

Needs renovation

Leisure Family

8/10

Excellent

26 Dec 2025

Nimer

Great view and distance fro al Haram.
Elevator are very crowded and you need to wait long time to get one as the hotel is part of crowded complex with 8 other hotels and shopping mall

6/10

Pleasant

20 Dec 2025

Waqar

Most of the staff was very accommodating however one room service

6/10

Pleasant

14 Dec 2025

Farrukh

The bathroom gutter smell was too much.

4/10

Poor

13 Dec 2025

Muhammad

High priced over crowded mall. Very poor quality room with terrible bathroom, noisy AC. Poor housekeeping service. As a whole should be rated 3 star maximum. Definitely over priced. Just the location is good for Haram goer.

Business_and_leisure

2/10

Poor

11 Dec 2025

Mohammad

The only reason to pick this hotel is its convenient location. I saw the rating was 7.2, but I took my chances. If they continue like this, they will go below 5.0. The first service at the reception was bad. I realized I did not get the room I booked. The bathroom is not what you expect for the price you're charged per night. Poor patchwork, doors rotting, and the shower curtain is so old. Then comes breakfast. Food quality is not standard; I expected better. Some items seem to have been warmed from the refrigerator. They need to work on the overall quality and service.

Leisure Family

10/10

Exceptional

05 Dec 2025

abdelali

Room is clean staff is nice and friendly shops is nearby only one we didn’t like breakfast need to be updating

Leisure Family

4/10

Poor

02 Dec 2025

Muhammad

Our stay at Pullman ZamZam was very stressful and disappointing. We were a family of six with four young children under the age of ten. We booked two rooms, and each room was supposed to have three beds.

Before arriving, we contacted the hotel several times to request connecting rooms or at least rooms on the same floor. We explained that we had small children and also a child with special needs.

At check in, the front desk staff was rude and unhelpful. We were given rooms on different floors, and one of the rooms did not even have the correct number of beds. We repeatedly asked for help, but were told nothing could be done.

Our booking was prepaid, and we expected to receive what we had reserved. That did not happen.

We stayed for four nights and asked every day for a correction. No solution was offered. No one took responsibility.

We could not leave our children alone on a different floor. As a result, we all slept in one room, and some family members had to sleep on the floor. It was very uncomfortable and upsetting. This negatively affected what was meant to be a meaningful family trip to Makkah.

The booking process was also disappointing, and the issue was never properly resolved. Because of this experience, we would not choose this hotel again

Leisure Family_with_children

2/10

Poor

02 Dec 2025

Suhail

Room felt neglected , no services available .. we booked Kaaba view, but that was not visible in a room..

Leisure Family_with_children

10/10

Exceptional

25 Nov 2025

Shazia

Excellent location , big & clean room, ,helpful, friendly staff.

Friends_and_family Family

10/10

Exceptional

25 Nov 2025

sohail

Very good service.

6/10

Pleasant

24 Nov 2025

Ahmed

Rooms and breakfast menu need to be improved

10/10

Exceptional

24 Nov 2025

Ahmed

Anees ahmed from P13 breakfast was great and made our trip great!

Leisure Family

6/10

Pleasant

24 Nov 2025

Arshad

going in and out is difficult .. public elevators is not a good idea to reach the lobby .. waiting time is longer you miss the prayer

Leisure Family

8/10

Excellent

19 Nov 2025

Maqdoom

Room was clean, check-in staff was slow, staff was helpful, had nice amenities, breakfast was basic

10/10

Exceptional

19 Nov 2025

Hassan

Anees Ahmed from P13 breakfast restaurant staff was great,He made my stay wonderful!!

Leisure Family

10/10

Exceptional

11 Nov 2025

Hassan

Good

8/10

Excellent

05 Nov 2025

Ayesha

Staff was inattentive

2/10

Poor

04 Nov 2025

Kadeer

Extremely Disappointing Stay at Pullman ZamZam Makkah

My recent stay at the 5-star Pullman ZamZam was extremely disappointing and far below expectations for a hotel of this standard. The check-in process was chaotic and delayed, with reception staff using WhatsApp messages to arrange rooms instead of a proper hotel system. No one explained why it was taking so long, and it was clear the team needed better training on hotel operations and guest handling.

The room was in a rundown condition, with old furniture, a poorly maintained bathroom, and no view as advertised, which felt misleading.

The lift system was another nightmare — since the hotel is on P11 and shares the building with a public food court on P3 and P4, everyone (including non-guests) uses the same lifts. This caused 20–30 minute delays just to go up or down, which is unacceptable for a 5-star property.

The only redeeming part of my stay was the housekeeping team, who were polite, professional, and truly delivered 5-star service. Their friendliness and efficiency stood out amidst an otherwise poor experience.

Overall, I strongly suggest management address the check-in process, staff training, lift congestion, and room maintenance, as the current standards do not reflect the Pullman brand or a true 5-star experience.

Leisure Family

8/10

Excellent

02 Nov 2025

Asad

Spacious room and clean

Friends_and_family Family

6/10

Pleasant

02 Nov 2025

Syed

We booked 2 rooms for 3 nights with 3 twin beds in each room City View. The rooms and bathrooms need a real upgrade. For the half price, their Madina one has the upgraded and very spacious and nicely decorated rooms. If it was not for the location that you get access to haram right from your hotel, there is no fancy thing about it for the price they charge.

Leisure Family

4/10

Poor

02 Nov 2025

Atif

This is no value for money place.
stayed their for 2 nights but paid a lot.
Toilets and other parts of the room need serious upgrade.
As promised Haram view was not a full view but a partial side view.

Leisure Family

6/10

Pleasant

31 Oct 2025

Nasima

Lift service is terrible, hotel needs updating, rooms are not very clean, floor was sticky. Had to ask them to mop.

8/10

Excellent

31 Oct 2025

Bushra

We were on the 18th floor, the room was spacious and clean, however you could still hear noise from the outside, I don't know if this was a common for all rooms. There was a small kitchen area in the room to make tea. Bathroom was clean and spacious too with all amenities available. The hotel is super close to the haram, I had read reviews that wait for the lifts were really long, but this is not something that we experienced at all. Staff were friendly and helped anytime we needed anything. The breakfast buffet is large with a nice variety. Overall, amazing experience, I would not hesitate to book here again. Thank you!

Leisure Family

6/10

Pleasant

31 Oct 2025

aadil

The location is ideal, the issues i had were, that we were told we can check in from 2pm, but they wouldnt allow us until after 4. the air conditioning was really noisy, so was the fridge. the area outside the room was noisy and our door was not sound proofed. it was disappointing as i had high expectations of this hotel.

Leisure Family

4/10

Poor

27 Oct 2025

Muhammad

Noisy and not the best service

The noise from the neighbours is very loud and can be heard all the time. The cleaning service is slow and didn't clean the room properly. Breakfast is crowded.

Partner

10/10

Exceptional

25 Oct 2025

Alibashir

It’s most convenient, clean and with highly professional team of staffs.

8/10

Excellent

22 Oct 2025

Ibrahim

Massive room with beautiful view. But not many amenities in the room or the bathroom. Breakfast was amazing

Leisure Partner

10/10

Exceptional

10 Oct 2025

MujeebuRahiman

Best

8/10

Excellent

06 Oct 2025

MOHAMMD SAJID

yes

8/10

Excellent

05 Oct 2025

Mohammad

Breakfast buffet is big with all kinds of options. Rooms are standard, its really close to the haram. Its in the clock tower complex.

2/10

Poor

28 Sep 2025

malik

Shockingly bad service. I injured my foot and requested first aid kit and they did not have plasters. They instead instructed me to go to the pharmacy with bleeding foot myself. I’m paying £300 a night and they could not help source me a bandage or a plaster. This is not what you should expect from a 5 star hotel. Poor.

Friends_and_family Family

10/10

Exceptional

25 Sep 2025

Rehab

It was ok

8/10

Excellent

23 Sep 2025

Hasti

I really enjoyed my stay at Pullman Zamzam. The room was impressively spacious, spotless, and well maintained, which made the whole experience very comfortable. The property facilities were also excellent, and everything felt modern and well taken care of. A microwave in the room would have been a perfect addition, especially for longer stays.

The location could not be better—just a two-minute walk to Masjidil Haram (Ka’bah) and directly above shopping malls, which made access extremely convenient. It truly feels like staying in a prestigious and central area.

Staff were generally helpful and professional during the day, though I found the reception service at midnight a little less welcoming than expected. A warmer approach from the late-night team would make a big difference to the overall guest experience.

In summary, this hotel offers comfort, cleanliness, and a prime location. I would happily stay again and recommend it to others looking for convenience and a sense of luxury near the Haram.

Leisure Partner

10/10

Exceptional

22 Sep 2025

Yawar

We stayed at this hotel as a family of five. The facilities were good—clean and functional. However, our initial experience was frustrating. Despite booking for five people, we were given a room with only two single beds, which was clearly inadequate.
When we raised the issue, we were told that the hotel didn’t have a setup for five guests, which was surprising and disappointing (as five star hotel). As a gesture, they offered us free breakfast, which was appreciated but didn’t solve the core problem. After escalating the matter to the manager, initially i was offered coats. My kids have passed the coat stage. we were finally upgraded to a more suitable room.
While the resolution was satisfactory in the end, it took extra effort and discomfort to get there. If you're traveling with a larger group, I’d recommend confirming room arrangements in advance. The staff were polite and responsive once the issue reached management, and that made a big difference. Specially the manager who delt with the problem was polite and really helpful. i would definitely stay again.

Friends_and_family Family

4/10

Poor

20 Sep 2025

Rameez

The elevator takes an hour to come plus very inconvenient staff doesn’t listen at all.

Business_and_leisure Self

2/10

Poor

17 Sep 2025

Issar

Toilet was not functioning and nobody fixed it even after calling front desk several times. Avoid this hotel if possible. Furniture was outdated. Windows were dirty and could not see haram clearly.

10/10

Exceptional

17 Sep 2025

Aisha

Great checkin and great hotel

8/10

Excellent

07 Sep 2025

Dalia

Front Office Staff and Housekeeping staff are amazing

Leisure Family

10/10

Exceptional

06 Sep 2025

Muhammad

10/10 👏👏👏

Friends_and_family Family

10/10

Exceptional

01 Sep 2025

Molai

Nice

Leisure Partner

6/10

Pleasant

31 Aug 2025

Hanaa

Overall was good. 5 min to Haram.
Rooms need some OSD.

10/10

Exceptional

27 Aug 2025

Akbar

Awesome

Leisure Family_with_children

10/10

Exceptional

26 Aug 2025

Shamso

Abdullahrahman made the check-in process easy.

Leisure Family

10/10

Exceptional

25 Aug 2025

Arsalan

Amazing Best Hotel Around Haram.

Business_and_leisure Family_with_children

10/10

Exceptional

24 Aug 2025

Sharjeel

Issue with the room when we checked in and then we talked to the duty manager Mohammad he is very polite and accommodating person he listen our issue and Asked desk staff Ahmad to help us and Ahmad gave us some good options and finally we pay some extra and upgraded to Presidential suite. That is a lovely option as we have Haram view Alhamdulillah.
Again thanks for Mohammed and Ahmed for making our stay very comfortable.

Leisure Family

10/10

Exceptional

23 Aug 2025

Kabir

Close proximity to Al-Haram. Staffs are helpful.

Cons: I wish all elevators are straight connected to the ground (lower) level.

Leisure Family

8/10

Excellent

22 Aug 2025

Atif

Best customer service. Very cooperative staff. Especially Muhanad from front desk.

Leisure Friends

10/10

Exceptional

21 Aug 2025

Abdelmohsen Abdelrazik Abdelmohsen

Closeness to the Haram

Leisure Partner

10/10

Exceptional

18 Aug 2025

Ahmed

The hotel staff were very helpful and familiar, willing to do any thing for happy stay.
The hotel staff upgraded my booking from room with 2 queen beds to 2 bedroom hotel apartment for free, for more easy and happy stay.

Leisure Family_with_children

8/10

Excellent

17 Aug 2025

Ali shan

There was no microwave which drives us crazy

Business_and_leisure Family

10/10

Exceptional

14 Aug 2025

Easy access

Leisure Family

4/10

Poor

12 Aug 2025

Shamso

Leisure

4/10

Poor

11 Aug 2025

Ratin

Room condition is so bad this is old room

10/10

Exceptional

11 Aug 2025

Saeed

Amazing location and great service. Buffet breakfast was second to none specially Shehzad Ahmed the person covering the area my family and myself were seated was the best. We missed him on the day he was off. Excellent place to stay. We really enjoyed staying here. My wife and kids are already asking me to come back and stay here next year. Amazing place.

Highly recommended.

Saeed Mian.

Friends_and_family Family