Cape Town Marriott Hotel Crystal Towers

South Africa , W. Cape-Cape Town-Garden Route
CAPE TOWN, Cnr Century Boulevard & Rialto Road, Century City, -
Show on Google | Website | Map

100 reviews shown

10/10

Exceptional

20 Feb 2026

Agatha

Yes

Partner

10/10

Exceptional

16 Dec 2025

stephanie

The breakfast was good just the same every day

Business_and_leisure Partner

10/10

Exceptional

22 Nov 2025

CLARA

Staff was amazing !!the person in charge of the coffe at breakfast out of this world!! Kind , always smiling and making the best cappuccino!!
Thank you for making our Anniversary memorable!!!
Room was amazing!!!
Only thing location of the TV not comfortable!

Partner

8/10

Excellent

09 Oct 2025

Julius

Very clean and professional

10/10

Exceptional

26 Sep 2025

Tracy

The hotel is located in a convenient location. The hotel was clean and the staff was friendly and helpful.

Friends_and_family Friends

10/10

Exceptional

03 Aug 2025

Terrance

Great rooms!

Business Self

10/10

Exceptional

15 Jul 2025

Clifford

I loved it

Leisure Self

10/10

Exceptional

15 Jul 2025

Lauren

Never disappoints

10/10

Exceptional

13 Jun 2025

Ronald Todd

Everything

Leisure Self

10/10

Exceptional

12 Mar 2025

GARNETT

Beautiful property

Leisure Partner

10/10

Exceptional

06 Mar 2025

Elson

Beautiful property, very clean, walking distance to mall and you have complimentary access to Virgin active for those that like to work out.

Leisure Self

10/10

Exceptional

27 Jan 2025

Wayne

Helpful and courteous staff. Room was always clean and outfitted with clean towels and other amenities. Access to shopping mall is a big plus.

Leisure Self

10/10

Exceptional

19 Dec 2024

mathew

Facility is nice

8/10

Excellent

28 Nov 2024

Muhammad

Overall good experience. Parking was not included. Paid separately.

Leisure Family

10/10

Exceptional

04 Nov 2024

Juan

Well located and friendly staff. Buffet breakfast is very good.

Business Self

10/10

Exceptional

20 Oct 2024

Gregg Dean

Excellent service, nice rooms, delicious breakfast. Central lovationy

Leisure Partner

8/10

Excellent

21 Sep 2024

Samuel

Great Ambiance

Leisure

10/10

Exceptional

09 Sep 2024

Phina

Nice hotel and staff .

Leisure Self

2/10

Poor

26 Jul 2024

Angela

I’m not sure why this property has such a high rating. This is far beyond the scope of any 4 or 5 star hotel that I have ever visited. The rooms are small and not clean. We arrived to used bedsheets that had blood and urine on them. The towels and face cloths had hair on them and smelled of baking soda and vinegar. Upon raising the concerns about this with the staff, they took nearly an hour to come change the sheets. The hotel staff is very rude and unfriendly, they never speak or greet you upon leaving or arriving. The room service is less than adequate. The food is unappetizing and arrived cold. Our orders were messed up several times. We also had the privacy sign placed on our room door while we left so housekeeping would not enter while we were gone. As we left for the day, we encountered one of the housekeeping employees in the hallway and she asked if we wanted our room cleaned. We politely declined and proceeded to leave. Upon returning to our room later that evening, we found the privacy sign completely removed from the door and the room was cleaned against our wishes. Some items were missing & misplaced. Never has this ever happened at any of our hotel stays in our life. The Marriott has no respect, regard, or decorum for their guests or guest privacy. I would never recommend this hotel to anyone. I would give my experience negative 20 stars if I could. Save yourself the headache and the money. There are much better hotels in Cape Town that respect their customers.

Business_and_leisure

10/10

Exceptional

18 May 2024

Elizabeth

Great friendly staff. My room was spacious and spotless.

Leisure Self

10/10

Exceptional

30 Mar 2024

Gabrielle

Excellent day customer service is top-tier definitely will stay again

Leisure Family

10/10

Exceptional

09 Mar 2024

Kahliel

One of the best hotels in capetown

This is an amazing hotel. Everything was top notch I have no complaints at all. The rooms are big an very nice with an amazing very of the city. The hotel is very clean and staff is very attentive an friendly. The food restaurants an room service is amazing an very affordable. The hotel is steps away from the mall. I would recommend this hotel to anyone who comes to cape town

Self

8/10

Excellent

06 Mar 2024

Metwally

Dinner options are very limited

Business

6/10

Pleasant

18 Jan 2024

Leon

The hotel is convenient to the shops etc.

Leisure Partner

2/10

Poor

02 Jan 2024

Kelvin

Poor service and lack of customer focus. Has major issues with Room Service. Wrong order delivered, missing items and staff with bad attitude. Simply rude.

Leisure Partner

10/10

Exceptional

01 Jan 2024

Amin

Marriott was a 5 star hotel which meant our stay was very comfortable, staff were very helpful, polite and professional. Especially Ronin from concierge, Jen, David the duty manager, Grant from car valet, and Azola on front reception desk, thank you all for accommodating us and helping us in every way. Our holiday was very memorable and we would definitely return again.

10/10

Exceptional

25 Dec 2023

Michael

Great property. Restaurants on site as well as room service. Century city not to be confused with city Centre (whoops my fault but just an Uber ride away).

Leisure Self

8/10

Excellent

18 Dec 2023

Geo

Excellent staff

Business_and_leisure Family

10/10

Exceptional

07 Dec 2023

Shannon

Amazing experience hotel is very clean, organized and upscale ! Would definitely come again

Leisure Family

10/10

Exceptional

27 Nov 2023

Steven

Easy to get to the mall. Just a 2 minute walk over the very pretty canal. Great room.

Leisure Partner

10/10

Exceptional

27 Nov 2023

Steven

Really nice classy place. Very helpful staff. Walk across a bridge to a huge mall. Modern hotel with spacious rooms. Great breakfast.

Leisure Partner

10/10

Exceptional

23 Nov 2023

Sonja

This Marriott has THE best breakfast buffet that I've ever had! The staff is really attentive and constantly checks up on you to make sure you've got everything you need. The service of this hotel is 5 star. The mall across the street from it also has everything you would need-even fresh pressed juices at one of the mall's healthy eating options. There's also a really great spa if you feel you need it. Overall I'd return to this hotel and choose to stay only here while visiting Capetown. Truly a great experience!

Business_and_leisure Partner

10/10

Exceptional

14 Nov 2023

Alexi

I enjoyed the 5 star hospitality at this hotel. The rooms were beautiful, food was great and staff was very nice.

Leisure Friends

6/10

Pleasant

06 Nov 2023

Verified traveler

Didn't enjoy the second class treatment

They operate as if they are trained to serve white people only. My group of friends would never get greeted by the conveyance front desk staff, but a white person coming in right behind us would be greeted instantly by multiple people. And David the evening manager needs a refresher in customer service. He was rude to my friends on several occasions.

The breakfast area staff were all wonder and extremely pleasant. They were the highlight of staying at this hotel.

The facilities were clean. There was no robe and no slippers which is uncommon for a 5 star hotel.

Friends_and_family Friends

10/10

Exceptional

01 Nov 2023

Nicole

Awesomeness! Heaven in real life!

Leisure

10/10

Exceptional

14 Oct 2023

Melanie

Hospitality was amazing

Leisure

2/10

Poor

01 May 2023

Hiren

We experienced Power Outages, which we weren't told about. There were moments of complete darkness. If communicated, we would've been more understanding. The room was close to the generator which caused lots of noise all through the night. Service to address issues from front desk unresponsive until further followups.
Definitely a Major let down.

Leisure Partner

10/10

Exceptional

30 Apr 2023

MARTHA

It was an excellent stay and the whole staff was amazing. On a scale of 1 to 10, I give them an 11.

10/10

Exceptional

27 Apr 2023

Rodger

The staff were very friendly. Nice rooms, always clean, and the location is great due to the proximity of some businesses, and for those who like shopping, Canal Walk has every shop you could think of and open till 21h00.

Business Self

10/10

Exceptional

15 Apr 2023

Kwabena

Great facility. Great staff and everyone was very nice. Very safe location with direct access to Canal Walk Mall.

Business_and_leisure Partner

10/10

Exceptional

08 Mar 2023

Chanyae

Nice grounds

10/10

Exceptional

06 Mar 2023

Hristo

The stuff was very friendly. Fantastic breakfast. Clean room with new furniture.

Business Self

10/10

Exceptional

19 Feb 2023

Courtney

Amazing hotel

Leisure Friends

6/10

Pleasant

17 Feb 2023

Gamini

No comfortable couch/chair to sit and have a cup of coffee. Too noisy generators running too long. It was disappointing.

Business_and_leisure

8/10

Excellent

14 Feb 2023

Ben

The hotel is great. I thoroughly enjoyed my stay here. The amenities are great and the pool area is great. I do have one concern which was who has access to the pool? It looked like the pool was open to not just hotel guests. Also, most of the staff was friendly except for some but other than that I enjoyed the stay. Will more than likely book here again next time I am in Cape Town.

Business_and_leisure Self

8/10

Excellent

18 Jan 2023

Tawfik

Was good stay

Leisure Family

4/10

Poor

03 Jan 2023

Verified traveler

Very poor service

Beautiful hotel. However, the he service was very cold. The staff were not friendly right from check in and seemed unbothered. I didn’t feel at home during my stay. Trying to order food in the restaurant and lobby seemed like they were doing me a favour. It’s a shame that such a good brand like the Marriott would have such terrible service.

Self

10/10

Exceptional

03 Jan 2023

ronen

Great hotel

Great hotel in century city. We had been there 10 nights and it was awesome

Partner

6/10

Pleasant

01 Jan 2023

syyeda

Rooms are very small.
Gym is horrible.

Leisure Family

10/10

Exceptional

01 Jan 2023

dan

Overall, we liked the property and staff at breakfast was super friendly and anticipated our needs. Found some left over food in the safe upon checking into our room. Otherwise, good location and time well spent.

Leisure Family

10/10

Exceptional

01 Jan 2023

Tchate

Wonderful stay

The hotel is beautiful. The staff is helpful and friendly

Partner

10/10

Exceptional

25 Dec 2022

RONALD

It was great, thank you.

Business_and_leisure Self

10/10

Exceptional

20 Dec 2022

Omar

Excellent stay.

Leisure Family

10/10

Exceptional

21 Oct 2022

Verified traveler

Everyone was friendly, clean, and modern rooms

Leisure Partner

10/10

Exceptional

22 Sep 2022

rutaba

Amazing!!!

10/10

Exceptional

28 Aug 2022

Samantha

Very nice hotel. Great breakfast!

Leisure Family_with_children

10/10

Exceptional

09 Aug 2022

Thomas

This hotel is a very contemporary clean hotel with a great staff. Rooms were nice! The huge shopping mall is a short walk on a cute bridge.

Leisure Family

10/10

Exceptional

07 Jun 2022

Juan

Great staff. Willingness to assist is great.

Business_and_leisure Self

8/10

Excellent

15 May 2022

roni

Great and convenient

Leisure Self

10/10

Exceptional

02 May 2022

Raveen

MARRIOT HOTEL CENTURY CITY

Amazing hotel, fantastic facilities, pity we weren't there longer to make use of the spa. The hotel was fairly centrally located in century city. Amazing service with friendly staff. Highly recommend.

Partner

6/10

Pleasant

24 Apr 2022

Sethunya Lucia

My first trip to this property was out of this world. Not sure what happened maybe the pandemic happened... But cleanliness and up keep have definitely gone down. The free drinking water in the room wasn't there the one we got was only enough for one person. No slippers or the smaller touches of perfection. Overall disappointed as I brought my daughter this time and she was disappointed so was I...

Leisure Family

8/10

Excellent

24 Apr 2022

Maurizio

The location was very good. The room was really modern and cool. Staff was friendly. Only thing we didn't like was the room thermostat seemed a bit off. As we could not totally control our room temperature. It is in a quieter part of town that does heave shops and restaurants.

Leisure Partner

10/10

Exceptional

03 Apr 2022

Washington

Great stay, Jamie at front desk and Michelle in the restaurant went out of their way to make our stay enjoyable

Leisure Family_with_children

8/10

Excellent

11 Mar 2022

Azelia

What I liked more is the location.
What I didn't like is having water far a way from the toilet.

Leisure Self

8/10

Excellent

21 Feb 2022

Jose

Nice, safe and pleasant place to be

8/10

Excellent

14 Feb 2022

Jose

It is a very nice place to be but, their service (personnel) must be improved especially with room service and during meal time.

Business_and_leisure Partner

10/10

Exceptional

11 Jan 2022

Valerie

Everything including surroundings is relaxing and beautiful. Tourism attraction. However, one thing that was discouraging is the design and installation of the toilet pot. In the 1st room, 317 the toilet pot was tilting and hanging loose, leaking over night. The technician did come duting the night to fix somd screws, but it was still leaking and tilting.We were transfered another room the next day, which was great service for us. I recommend to have toilet pots installed on the floor instead of hanging on the wall. However our stay at the hotel was excellent. My feedback is just my opinion for the eafety of everyone.

Leisure

10/10

Exceptional

21 Nov 2021

Bert

Great views from the 7th floor rooms.
Restaurant’s had excellent food.

Business_and_leisure Family

10/10

Exceptional

16 Nov 2021

Jonathan

Very nice alternative to the Westin

Well located to do business in the area. Friendly and helpful staff. See ypu next time.

Business

2/10

Poor

15 Nov 2021

Owen

Nothing

Business_and_leisure Family

4/10

Poor

08 Oct 2021

Charne

The aesthetic and hotel overall was nice. The food sucked, like the worse hotel food ive ever had..

Business_and_leisure Friends

4/10

Poor

27 Sep 2021

Darren

Disappointed in Hotels.com

The room which we booked and paid for was NOT the room we were given.
Buffet breakfast is NOT buffet breakfast like we were told, the waitress said we can only choose 1 meal on the menu.
Very disappointing as this was a 2nd year wedding Anniversary celebration.

Partner

10/10

Exceptional

26 Apr 2021

Verified traveler

The hotel staff were awesome, took care of every need I came across. Chante was superb at the front desk along with her supervisor Lise. Ingrid along with the many in the food & hospitality department at the hotel were great. The view, YES, every morning being about to see an unobstructed view of Table Mountain and the Atlantic Ocean was totally unexpected but very much welcomed and appreciated…couldn’t ask for a better suite. Last but certainly not least, the on-site Life Day Spa, something that definitely has to be experienced! One more tidbit of appreciation, the Canal Walk Mall situated directly behind the hotel, walking distance of maybe 5 minutes to get to and from, spectacular.

Friends_and_family Family

10/10

Exceptional

30 Oct 2020

neil

Always good

Great stay like always friendly service always good only negative i have is half the tv channel didn't work but it was only one night so its fine still love this hotel and will alway return

Business

8/10

Excellent

25 Oct 2020

Nazia

Fantastic hotel with a few negatives this time

Always love staying here, especially for business trips.
Convenient, clean, Vibe, room ambiance.

Negatives on this trip: a few shortfalls (maybe due to the hotel just re-opening): no complimentary water in room, shower water was cold, got Luke warm for a few seconds, back to cold. Purple lights were flashing (didn’t work - which is part of the ambiance of the room)
WiFi signal was horrible, cellphone reception was really bad, made a local call from room (less then a minute) which costed R35..

Overall I got a good deal for the hotel price this time, service was good, but overall, the negatives were the first time I’ve experienced on my stays at this hotel.

Would I stay here again? Yes, I would just let them know about these issues during my stay, I didn’t get to do this because I had long work days.

Business

10/10

Exceptional

17 Feb 2020

Verified traveler

Very friendly staff. Rooms are modern, clean and great beds. Walking to a great shopping center.

Leisure Friends

10/10

Exceptional

20 Jan 2020

Verified traveler

I loved the fact that its right next to one of the largest Cape town malls and easily accessible by Uber to other areas of the city quite affordably

Leisure Self

10/10

Exceptional

07 Jan 2020

Robert

Superb hotel with great service and accommodations and Spa

Friends_and_family Family

10/10

Exceptional

06 Dec 2019

Verified traveler

Great views and shopping, easy to get to points of interest

Leisure Partner

10/10

Exceptional

29 Oct 2019

Rudi

Lovely unexpected surprise

Was a lovely stay, it was birthday and when I got to my room there was a nice surprise waiting for me, some treats, card and birthday balloons. Great location, friendly staff and lovely room. Keep up the good work. Thank you.

Partner

2/10

Poor

28 Oct 2019

KareemHalasa

I found the staff be unprofessional, additional tax was added to the room that was not advertised, check out bill was not provided I was asked to talk to Expedia to get it, I need the bill for my company expense claim, front office assistant manager wasn't helpful when I asked for help checking in, I was basically told I shouldn't have booked through Expedia and through the hotel direct if I needed help, the hotel and pool were undergoing renovation and I got a notification post booking to which the hotel refused to ammend my booking duration, blamed it on Expedia and get feedback from Expedia that the hotel are refusing to ammend my duration or shorten my stay, ended up leaving earlier but paying for my full stay.

The bed wasn't comfortable, the room had a very weird pink florescent light ambience, the bed was not comfortable at all. Not what one would expect out of a Marriot hotel.

Business Self

10/10

Exceptional

16 Oct 2019

Verified traveler

BEST HOTEL I HAVE EVER STAYED AT IN MY ENTIRE LIFE! The staff is incredible and become like immediate family.

Business_and_leisure Friends

10/10

Exceptional

09 Oct 2019

Brenda

Nicely designed room. Excellent breakfast

Friends_and_family Family

8/10

Excellent

16 Sep 2019

Verified traveler

Champagne on arrival was a nice touch when checking in

Leisure Self

8/10

Excellent

19 Aug 2019

Verified traveler

Shower set up felt a little odd. Bathroom choices favor design over function.

Leisure Partner

10/10

Exceptional

30 Jul 2019

Angela

Great hotel

It was terrific

8/10

Excellent

11 Jul 2019

Verified traveler

Great place overall. Excellent breakfast, friendly service, beautiful views. The heater in my room made a lot of noise. Please look into modernizing the heaters. Also, a bit more gym equipment would be great.

Business Self

10/10

Exceptional

20 Jun 2019

Verified traveler

Spa treatments and vegetarian/vegan options on the menus.

Business Self

10/10

Exceptional

06 May 2019

Verified traveler

Great stay

Very friendly staff. Nice hotel.

Partner

8/10

Excellent

04 May 2019

Verified traveler

Good facilities and good spa, walking distance from interesting places such as church and shopping mall

Business Self

4/10

Poor

10 Mar 2019

Verified traveler

I love the travel desk staff especially the manager... The hotel room is ackward...

Business Self

2/10

Poor

07 Jan 2019

Verified traveler

Pool and entire bar / outdoor deck was closed unexpectedly / without announcement, voiding the entire reason I booked this hotel. It’s the star of the show, and without it, this place is unremarkable.

It’s also far from everything else.

Room had broken shades, broken toilet flusher, wasn’t fully clean (almost needs a renovation), and I couldn’t sleep in the morning owing to how loud the doors slam shut (rattles the floor and you can hear it clear across the hall). Breakfast wasn’t special (go into town), and dinner was not up to snuff.

Management had plenty of words of apology, but no action. Offered me the equivalent of $25, which is a joke for foreigners.

Leisure Self

8/10

Excellent

05 Jan 2019

ismail

My stay was amazing, however the breakfast could improve.

Family

10/10

Exceptional

26 Dec 2018

Verified traveler

The hotel was great good location staff great bed not very comfortable

4/10

Poor

30 Nov 2018

Verified traveler

No access to the pool although I selected the hotel for it’s nice pool

Business_and_leisure Self

10/10

Exceptional

22 Nov 2018

Gregory

Highly recommended

Partner

6/10

Pleasant

09 Nov 2018

Dale

Friendly smiles with no follow through

Staff are very willing and friendly and then no follow through. Was asked if I wanted still or sparkling water in room, never arrived. Was told I needed to pay R3,000 deposit for the mini bar which I did, then after s long meeting I get back to the room at 9:30 pm and no water, no mini bar stock. Phoned to a friendly front desk and they said they would send someone and 30 minutes later no one came. I phoned again and they apologized and eventually someone arrived with no stock and asked what I wanted in the mini bar. I could carry on, just very unprofessional! The carpets are stained and I found long blond hairs in my sink which also didn’t drain properly. TV selection was poor and the tv remote was low on battery power so it was tedious to change the channel. Very mediocre, not 5 star.

10/10

Exceptional

28 Oct 2018

Thas

The staff are exceptionally friendly. The property is conveniently located with easy access to amneties. Get breakfast included in your booking if you can. It is well worth it. It is a full buffet affair. If you are short for time make use of MK travel agents located in the hotel to arrange for a tour. Ask for Shamil as your tour guide. He is a walking encyclopedia

8/10

Excellent

19 Oct 2018

Verified traveler

A romantic escape'

The stay was amazing, beautiful decor in bedroom and hotel. The staff was very friendly and helpful since we had arrived at hotel. The room was arranged so beautifully with a romantic ambience as we entered my wife was pleasantly surprised and exstatic. We both had an awesome weekend. Thank you.

Partner

8/10

Excellent

15 Oct 2018

kafi

Poor lighting

Family