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Cape Town Marriott Hotel Crystal Towers

W. Cape-Cape Town-Garden Route · South Africa

Cnr Century Boulevard & Rialto Road, Century City, -View location

9.0/10Excellent354 Reviews
Cleanliness9.4/109.4
Service9.2/109.2
Comfort9.4/109.4
Condition9.4/109.4
Location8.6/108.6
Neighborhood8.8/108.8
Value10.0/1010.0
Amenities8.6/108.6
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Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About Cape Town Marriott Hotel Crystal Towers

Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. If you're looking for recreational opportunities, you'll find an outdoor pool, a spa tub, and a sauna. Additional features at this hotel include complimentary wireless internet access, concierge services, and babysitting (surcharge).

Guests can get to nearby shops on the complimentary shuttle. Enjoy international cuisine at Towers Restuarant, one of the hotel's 4 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the 2 coffee shops/cafes.

Mingle with other guests at the complimentary reception, held daily. Relax with a refreshing drink from the poolside bar or one of the 2 bars/lounges. Buffet breakfasts are available daily from 6:30 AM to 11:00 AM for a fee.

Featured amenities include a 24-hour business center, limo/town car service, and express check-in.

Read more about this hotelShow less

With a stay at Cape Town Marriott Hotel Crystal Towers in Cape Town (Century City), you'll be a 1-minute drive from Canal Walk Shopping Centre and 6 minutes from Milnerton Golf Club.

This family-friendly hotel is 5 mi (8.1 km) from Bloubergstrand Beach and 7 mi (11.3 km) from Cape Town International Convention Centre. Make yourself at home in one of the 180 guestrooms featuring minibars and DVD players.

42-inch LCD televisions with satellite programming provide entertainment, while complimentary wireless internet access keeps you connected. Partially open bathrooms have complimentary toiletries and hair dryers. Conveniences include phones, as well as laptop-compatible safes and desks. Featured amenities include a 24-hour business center, limo/town car service, and express check-in.

Planning an event in Cape Town? This hotel has 3208 square feet (298 square meters) of space consisting of a conference center and meeting rooms. For a surcharge, guests may use a roundtrip airport shuttle (available 24 hours) and a cruise ship terminal shuttle.

Popular amenities

Free WiFi
Parking available
Airport transfers
Dining services
Concierge
Laundry
Spa
Entertainment
Non-smoking
Childcare
Business facilities
Banquet facilities
Transportation services
Accessible facilities

Check-in and check-out

Check-in from 3:00 PM
Check-in until 11:30 PM
Check-out until 12:00 PM
Minimum check-in age 18

Hotel policies

Parking height restrictions apply Green Key (Foundation for Environmental Education) Professional property host/manager Pets not allowed Service animals are allowed Service animals are exempt from fees/restrictions

Important information

  • You need to know
    • Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
    • Only registered guests are allowed in the guestrooms.
    • Parking height restrictions apply.
  • Special Instructions
    This property offers transfers from the cruise terminal, airport, and train station (surcharges may apply). To arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • This property accepts credit cards; cash is not accepted
    • Safety features at this property include a fire extinguisher
  • Minimal age
    18
  • Optional fees
    • Fee for buffet breakfast: approximately ZAR 295 per person
    • Airport shuttle fee: ZAR 535 per vehicle (one way)
    • Self parking fee: ZAR 50 per night

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    Xhosa

    Afrikaans

    English

    Zulu

Nearby attractions

Canal Walk Shopping Centre 0.5 km / 0.3 mi
Milnerton Golf Club 3.1 km / 1.9 mi
Milnerton Beach 3.1 km / 1.9 mi
Milnerton Medi-Clinic 4.4 km / 2.7 mi
Grand West 6.7 km / 4.2 mi
Rietvlei Wetland Reserve 7.1 km / 4.4 mi
GrandWest Casino & Entertainment World 7.5 km / 4.7 mi
Sunset Beach 7.9 km / 4.9 mi
Dolphin Beach 8.1 km / 5 mi
Bloubergstrand Beach 8.1 km / 5 mi
Vincent Pallotti Hospital 9.1 km / 5.6 mi
Panorama Medi-Clinic 9.4 km / 5.8 mi
District 6 9.7 km / 6 mi
Groote Schuur Hospital 10.3 km / 6.4 mi
Killarney Race Circuit 10.4 km / 6.5 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Total number of rooms: 180
  • Number of floors (main building): 8
  • Suites: 4
  • Executive rooms: 28
  • Superior rooms: 145
  • Accessible rooms: 3
  • hotel
  • American Express
  • Diners Club
  • MasterCard
  • Visa
  • City centre
Show 86 more facilities & services
  • Bus/Train station
  • Airport
  • Harbour
  • Beach
  • Golf course
  • Entertainment Area
  • Wheelchair-accessible
  • Car parkExtra charge
  • Key Collection
  • 24-hour reception
  • Check-in hour
  • Check-out hour
  • Wi-fi
  • Local and international calls
  • Car hireExtra charge
  • Transfer serviceExtra charge
  • Secure parking
  • Valet parking
  • Airport Shuttle
  • Room service
  • Laundry service
  • Bicycle hire service
  • Babysitting serviceExtra charge
  • Multilingual staff
  • 24-hour security
  • Bellboy service
  • Air conditioning in public areas
  • Fireplace
  • Smoke detector
  • Hotel safe
  • Currency exchange facilities
  • Lift access
  • Shop
  • Garden
  • Terrace
  • Concierge
  • Gym
  • Newspapers
  • Luggage room
  • Dining area
  • Clothes dryer
  • Library
  • Electric kettle
  • Café
  • Bar
  • Restaurant
  • Non-smoking area
  • Poolside snack barExtra charge
  • Banquet hall
  • Air conditioning in Restaurant
  • Conference room
  • Meeting room
  • Projector
  • Photocopier
  • Business centre
  • Audio-visual equipment rentalExtra charge
  • Indoor freshwater pool
  • Outdoor freshwater pool
  • Sun loungers
  • TV lounge
  • Game room
  • Pub
  • Sauna
  • Steam bath
  • Hot tubExtra charge
  • Massage
  • Spa treatments
  • Hairdressing salonExtra charge
  • Spa centre
  • Breakfast
  • Breakfast buffet
  • Continental breakfast
  • À la carte lunch
  • Brunch
  • À la carte dinner
  • Gluten-free meals
  • Gala dinner
  • Vegetarian meal
  • Snacks
  • Non-smoking establishment
  • Minimum check-in age: 18
  • CanoeingExtra charge
  • Fitness
  • Billiards
  • GolfExtra charge
  • Golf practice facilityExtra charge
Meal plans

Meal plan types

Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.

BB

Bed & Breakfast

BED AND BREAKFAST

Breakfast is included with your stay.

Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • TWIN STANDARDTWIN • STANDARDTWN.ST

    Photos are not available for this room type.

    Cape Town Marriott Hotel Crystal Towers

    TWIN STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    TWIN
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • FAMILY ROOM CONNECTING ROOMFAMILY ROOM • CONNECTING ROOMFAM.CM

    Photos are not available for this room type.

    Cape Town Marriott Hotel Crystal Towers

    FAMILY ROOM CONNECTING ROOM

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    FAMILY ROOM
    View / characteristic
    CONNECTING ROOM

    Adult and child limits apply within the room's total guest limit.

    Room code: FAM.CM

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • FAMILY ROOM KING SIZE BEDFAMILY ROOM • KING SIZE BEDFAM.KG-1

    Photos are not available for this room type.

    Cape Town Marriott Hotel Crystal Towers

    FAMILY ROOM KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    FAMILY ROOM
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: FAM.KG-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE ONE BEDSUITE • ONE BEDSUI.1B

    Photos are not available for this room type.

    Cape Town Marriott Hotel Crystal Towers

    SUITE ONE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    ONE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.1B

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE STANDARDSUITE • STANDARDSUI.ST

    Photos are not available for this room type.

    Cape Town Marriott Hotel Crystal Towers

    SUITE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE SUPERIOR KING BEDDOUBLE • SUPERIOR KING BEDDBL.KG-SU

    Photos are not available for this room type.

    Cape Town Marriott Hotel Crystal Towers

    DOUBLE SUPERIOR KING BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    SUPERIOR KING BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG-SU

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE KING BED ONE BEDROOMSUITE • KING BED ONE BEDROOMSUI.B1-KG

    Photos are not available for this room type.

    Cape Town Marriott Hotel Crystal Towers

    SUITE KING BED ONE BEDROOM

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    KING BED ONE BEDROOM

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.B1-KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • FAMILY ROOM STANDARDFAMILY ROOM • STANDARDFAM.ST

    Photos are not available for this room type.

    Cape Town Marriott Hotel Crystal Towers

    FAMILY ROOM STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    FAMILY ROOM
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: FAM.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • FAMILY ROOM WITH DOUBLE BEDFAMILY ROOM • WITH DOUBLE BEDFAM.DB

    Photos are not available for this room type.

    Cape Town Marriott Hotel Crystal Towers

    FAMILY ROOM WITH DOUBLE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    FAMILY ROOM
    View / characteristic
    WITH DOUBLE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: FAM.DB

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE KING SIZE BEDDOUBLE • KING SIZE BEDDBL.KG-1

    Photos are not available for this room type.

    Cape Town Marriott Hotel Crystal Towers

    DOUBLE KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE GUEST ROOM KING BEDDOUBLE • GUEST ROOM KING BEDDBL.GR-KG

    Photos are not available for this room type.

    Cape Town Marriott Hotel Crystal Towers

    DOUBLE GUEST ROOM KING BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    GUEST ROOM KING BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.GR-KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE WITH VIEWSDOUBLE • WITH VIEWS • 1 Bedroom • 36 m²DBL.WV
    DOUBLE WITH VIEWSPhoto unavailable4 photos

    Cape Town Marriott Hotel Crystal Towers

    DOUBLE WITH VIEWS

    Room photos

    4 photos

    Room overview

    Non-smoking room
    Room size
    36 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    WITH VIEWS

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.WV

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SINGLE TWO BEDSSINGLE • TWO BEDSSGL.2B

    Photos are not available for this room type.

    Cape Town Marriott Hotel Crystal Towers

    SINGLE TWO BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–1 • Adults: max. 1 • Children: max. 0
    Room type
    SINGLE
    View / characteristic
    TWO BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: SGL.2B

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE WITH VIEWSDOUBLE • WITH VIEWSDBL.WV-1

    Photos are not available for this room type.

    Cape Town Marriott Hotel Crystal Towers

    DOUBLE WITH VIEWS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    WITH VIEWS

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.WV-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE STANDARDDOUBLE • STANDARDDBL.ST

    Photos are not available for this room type.

    Cape Town Marriott Hotel Crystal Towers

    DOUBLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN GUEST ROOMTWIN • GUEST ROOMTWN.GR

    Photos are not available for this room type.

    Cape Town Marriott Hotel Crystal Towers

    TWIN GUEST ROOM

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    TWIN
    View / characteristic
    GUEST ROOM

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.GR

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Double or Twin KING SIZE BEDDouble or Twin • KING SIZE BEDDBT.KG

    Photos are not available for this room type.

    Cape Town Marriott Hotel Crystal Towers

    Double or Twin KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBT.KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • FAMILY ROOM KING SIZE BEDFAMILY ROOM • KING SIZE BED • 1 Bedroom • 0 m²FAM.KG
    FAMILY ROOM KING SIZE BEDPhoto unavailable8 photos

    Cape Town Marriott Hotel Crystal Towers

    FAMILY ROOM KING SIZE BED

    Room photos

    8 photos

    Room overview

    Non-smoking room
    Room size
    0 m²
    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    FAMILY ROOM
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: FAM.KG

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE KING SIZE BEDDOUBLE • KING SIZE BED • 1 Bedroom • 36 m²DBL.KG
    DOUBLE KING SIZE BEDPhoto unavailable11 photos

    Cape Town Marriott Hotel Crystal Towers

    DOUBLE KING SIZE BED

    Room photos

    11 photos

    Room overview

    Non-smoking room
    Room size
    36 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE EXECUTIVEDOUBLE • EXECUTIVEDBL.EJ

    Photos are not available for this room type.

    Cape Town Marriott Hotel Crystal Towers

    DOUBLE EXECUTIVE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    EXECUTIVE

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.EJ

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE MOUNTAIN VIEWDOUBLE • MOUNTAIN VIEWDBL.VN

    Photos are not available for this room type.

    Cape Town Marriott Hotel Crystal Towers

    DOUBLE MOUNTAIN VIEW

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    MOUNTAIN VIEW

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.VN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE EXECUTIVE KING BEDDOUBLE • EXECUTIVE KING BED • 1 Bedroom • 43 m²DBL.EJ-KG
    DOUBLE EXECUTIVE KING BEDPhoto unavailable5 photos

    Cape Town Marriott Hotel Crystal Towers

    DOUBLE EXECUTIVE KING BED

    Room photos

    5 photos

    Room overview

    Non-smoking room
    Room size
    43 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    EXECUTIVE KING BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.EJ-KG

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room EXECUTIVERoom • EXECUTIVEROO.EJ

    Photos are not available for this room type.

    Cape Town Marriott Hotel Crystal Towers

    Room EXECUTIVE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    EXECUTIVE

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.EJ

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about Cape Town Marriott Hotel Crystal Towers

9.0
Excellent
354 Reviews
Cleanliness
9.4 /10
Service
9.2 /10
Comfort
9.4 /10
Condition
9.4 /10
Location
8.6 /10
Neighborhood
8.8 /10
Value
10.0 /10
Amenities
8.6 /10
100 reviews shown
10/10
Exceptional
04 Jul 2026
Elizabeth Olumide
Clean room, friendly staff, good breakfast, 24 hours room service. I really enjoyed my stay here. If I’m ever in Cape Town again I will definitely will book here.
Friends
8/10
Excellent
15 May 2026
Echo
Great location , idyllic closer to the shopping centre and restaurants
Self
10/10
Exceptional
20 Feb 2026
Agatha
Yes
Partner
10/10
Exceptional
16 Dec 2025
stephanie
The breakfast was good just the same every day
Business_and_leisure Partner
10/10
Exceptional
22 Nov 2025
CLARA
Staff was amazing !!the person in charge of the coffe at breakfast out of this world!! Kind , always smiling and making the best cappuccino!!
Thank you for making our Anniversary memorable!!!
Room was amazing!!!
Only thing location of the TV not comfortable!
Partner
8/10
Excellent
09 Oct 2025
Julius
Very clean and professional
10/10
Exceptional
26 Sep 2025
Tracy
The hotel is located in a convenient location. The hotel was clean and the staff was friendly and helpful.
Friends_and_family Friends
10/10
Exceptional
03 Aug 2025
Terrance
Great rooms!
Business Self
10/10
Exceptional
15 Jul 2025
Clifford
I loved it
Leisure Self
10/10
Exceptional
15 Jul 2025
Lauren
Never disappoints
10/10
Exceptional
13 Jun 2025
Ronald Todd
Everything
Leisure Self
10/10
Exceptional
12 Mar 2025
GARNETT
Beautiful property
Leisure Partner
10/10
Exceptional
06 Mar 2025
Elson
Beautiful property, very clean, walking distance to mall and you have complimentary access to Virgin active for those that like to work out.
Leisure Self
10/10
Exceptional
27 Jan 2025
Wayne
Helpful and courteous staff. Room was always clean and outfitted with clean towels and other amenities. Access to shopping mall is a big plus.
Leisure Self
10/10
Exceptional
19 Dec 2024
mathew
Facility is nice
8/10
Excellent
28 Nov 2024
Muhammad
Overall good experience. Parking was not included. Paid separately.
Leisure Family
10/10
Exceptional
04 Nov 2024
Juan
Well located and friendly staff. Buffet breakfast is very good.
Business Self
10/10
Exceptional
20 Oct 2024
Gregg Dean
Excellent service, nice rooms, delicious breakfast. Central lovationy
Leisure Partner
8/10
Excellent
21 Sep 2024
Samuel
Great Ambiance
Leisure
10/10
Exceptional
09 Sep 2024
Phina
Nice hotel and staff .
Leisure Self
2/10
Poor
26 Jul 2024
Angela
I’m not sure why this property has such a high rating. This is far beyond the scope of any 4 or 5 star hotel that I have ever visited. The rooms are small and not clean. We arrived to used bedsheets that had blood and urine on them. The towels and face cloths had hair on them and smelled of baking soda and vinegar. Upon raising the concerns about this with the staff, they took nearly an hour to come change the sheets. The hotel staff is very rude and unfriendly, they never speak or greet you upon leaving or arriving. The room service is less than adequate. The food is unappetizing and arrived cold. Our orders were messed up several times. We also had the privacy sign placed on our room door while we left so housekeeping would not enter while we were gone. As we left for the day, we encountered one of the housekeeping employees in the hallway and she asked if we wanted our room cleaned. We politely declined and proceeded to leave. Upon returning to our room later that evening, we found the privacy sign completely removed from the door and the room was cleaned against our wishes. Some items were missing & misplaced. Never has this ever happened at any of our hotel stays in our life. The Marriott has no respect, regard, or decorum for their guests or guest privacy. I would never recommend this hotel to anyone. I would give my experience negative 20 stars if I could. Save yourself the headache and the money. There are much better hotels in Cape Town that respect their customers.
Business_and_leisure
10/10
Exceptional
18 May 2024
Elizabeth
Great friendly staff. My room was spacious and spotless.
Leisure Self
10/10
Exceptional
30 Mar 2024
Gabrielle
Excellent day customer service is top-tier definitely will stay again
Leisure Family
10/10
Exceptional
09 Mar 2024
Kahliel

One of the best hotels in capetown

This is an amazing hotel. Everything was top notch I have no complaints at all. The rooms are big an very nice with an amazing very of the city. The hotel is very clean and staff is very attentive an friendly. The food restaurants an room service is amazing an very affordable. The hotel is steps away from the mall. I would recommend this hotel to anyone who comes to cape town
Self
8/10
Excellent
06 Mar 2024
Metwally
Dinner options are very limited
Business
6/10
Pleasant
18 Jan 2024
Leon
The hotel is convenient to the shops etc.
Leisure Partner
2/10
Poor
02 Jan 2024
Kelvin
Poor service and lack of customer focus. Has major issues with Room Service. Wrong order delivered, missing items and staff with bad attitude. Simply rude.
Leisure Partner
10/10
Exceptional
01 Jan 2024
Amin
Marriott was a 5 star hotel which meant our stay was very comfortable, staff were very helpful, polite and professional. Especially Ronin from concierge, Jen, David the duty manager, Grant from car valet, and Azola on front reception desk, thank you all for accommodating us and helping us in every way. Our holiday was very memorable and we would definitely return again.
10/10
Exceptional
25 Dec 2023
Michael
Great property. Restaurants on site as well as room service. Century city not to be confused with city Centre (whoops my fault but just an Uber ride away).
Leisure Self
8/10
Excellent
18 Dec 2023
Geo
Excellent staff
Business_and_leisure Family
10/10
Exceptional
07 Dec 2023
Shannon
Amazing experience hotel is very clean, organized and upscale ! Would definitely come again
Leisure Family
10/10
Exceptional
27 Nov 2023
Steven
Easy to get to the mall. Just a 2 minute walk over the very pretty canal. Great room.
Leisure Partner
10/10
Exceptional
27 Nov 2023
Steven
Really nice classy place. Very helpful staff. Walk across a bridge to a huge mall. Modern hotel with spacious rooms. Great breakfast.
Leisure Partner
10/10
Exceptional
23 Nov 2023
Sonja
This Marriott has THE best breakfast buffet that I've ever had! The staff is really attentive and constantly checks up on you to make sure you've got everything you need. The service of this hotel is 5 star. The mall across the street from it also has everything you would need-even fresh pressed juices at one of the mall's healthy eating options. There's also a really great spa if you feel you need it. Overall I'd return to this hotel and choose to stay only here while visiting Capetown. Truly a great experience!
Business_and_leisure Partner
10/10
Exceptional
14 Nov 2023
Alexi
I enjoyed the 5 star hospitality at this hotel. The rooms were beautiful, food was great and staff was very nice.
Leisure Friends
6/10
Pleasant
06 Nov 2023
Verified traveler

Didn't enjoy the second class treatment

They operate as if they are trained to serve white people only. My group of friends would never get greeted by the conveyance front desk staff, but a white person coming in right behind us would be greeted instantly by multiple people. And David the evening manager needs a refresher in customer service. He was rude to my friends on several occasions.

The breakfast area staff were all wonder and extremely pleasant. They were the highlight of staying at this hotel.

The facilities were clean. There was no robe and no slippers which is uncommon for a 5 star hotel.
Friends_and_family Friends
10/10
Exceptional
01 Nov 2023
Nicole
Awesomeness! Heaven in real life!
Leisure
10/10
Exceptional
14 Oct 2023
Melanie
Hospitality was amazing
Leisure
10/10
Exceptional
11 Aug 2023
TAMIA ROCHELLE
Hi
Leisure Partner
2/10
Poor
01 May 2023
Hiren
We experienced Power Outages, which we weren't told about. There were moments of complete darkness. If communicated, we would've been more understanding. The room was close to the generator which caused lots of noise all through the night. Service to address issues from front desk unresponsive until further followups.
Definitely a Major let down.
Leisure Partner
10/10
Exceptional
30 Apr 2023
MARTHA
It was an excellent stay and the whole staff was amazing. On a scale of 1 to 10, I give them an 11.
10/10
Exceptional
27 Apr 2023
Rodger
The staff were very friendly. Nice rooms, always clean, and the location is great due to the proximity of some businesses, and for those who like shopping, Canal Walk has every shop you could think of and open till 21h00.
Business Self
10/10
Exceptional
15 Apr 2023
Kwabena
Great facility. Great staff and everyone was very nice. Very safe location with direct access to Canal Walk Mall.
Business_and_leisure Partner
10/10
Exceptional
08 Mar 2023
Chanyae
Nice grounds
10/10
Exceptional
06 Mar 2023
Hristo
The stuff was very friendly. Fantastic breakfast. Clean room with new furniture.
Business Self
10/10
Exceptional
19 Feb 2023
Courtney
Amazing hotel
Leisure Friends
6/10
Pleasant
17 Feb 2023
Gamini
No comfortable couch/chair to sit and have a cup of coffee. Too noisy generators running too long. It was disappointing.
Business_and_leisure
8/10
Excellent
14 Feb 2023
Ben
The hotel is great. I thoroughly enjoyed my stay here. The amenities are great and the pool area is great. I do have one concern which was who has access to the pool? It looked like the pool was open to not just hotel guests. Also, most of the staff was friendly except for some but other than that I enjoyed the stay. Will more than likely book here again next time I am in Cape Town.
Business_and_leisure Self
8/10
Excellent
18 Jan 2023
Tawfik
Was good stay
Leisure Family
4/10
Poor
03 Jan 2023
Verified traveler

Very poor service

Beautiful hotel. However, the he service was very cold. The staff were not friendly right from check in and seemed unbothered. I didn’t feel at home during my stay. Trying to order food in the restaurant and lobby seemed like they were doing me a favour. It’s a shame that such a good brand like the Marriott would have such terrible service.
Self
10/10
Exceptional
03 Jan 2023
ronen

Great hotel

Great hotel in century city. We had been there 10 nights and it was awesome
Partner
6/10
Pleasant
01 Jan 2023
syyeda
Rooms are very small.
Gym is horrible.
Leisure Family
10/10
Exceptional
01 Jan 2023
dan
Overall, we liked the property and staff at breakfast was super friendly and anticipated our needs. Found some left over food in the safe upon checking into our room. Otherwise, good location and time well spent.
Leisure Family
10/10
Exceptional
01 Jan 2023
Tchate

Wonderful stay

The hotel is beautiful. The staff is helpful and friendly
Partner
10/10
Exceptional
25 Dec 2022
RONALD
It was great, thank you.
Business_and_leisure Self
10/10
Exceptional
20 Dec 2022
Omar
Excellent stay.
Leisure Family
10/10
Exceptional
21 Oct 2022
Verified traveler
Everyone was friendly, clean, and modern rooms
Leisure Partner
10/10
Exceptional
22 Sep 2022
rutaba
Amazing!!!
10/10
Exceptional
28 Aug 2022
Samantha
Very nice hotel. Great breakfast!
Leisure Family_with_children
10/10
Exceptional
09 Aug 2022
Thomas
This hotel is a very contemporary clean hotel with a great staff. Rooms were nice! The huge shopping mall is a short walk on a cute bridge.
Leisure Family
10/10
Exceptional
07 Jun 2022
Juan
Great staff. Willingness to assist is great.
Business_and_leisure Self
8/10
Excellent
15 May 2022
roni
Great and convenient
Leisure Self
10/10
Exceptional
02 May 2022
Raveen

MARRIOT HOTEL CENTURY CITY

Amazing hotel, fantastic facilities, pity we weren't there longer to make use of the spa. The hotel was fairly centrally located in century city. Amazing service with friendly staff. Highly recommend.
Partner
6/10
Pleasant
24 Apr 2022
Sethunya Lucia
My first trip to this property was out of this world. Not sure what happened maybe the pandemic happened... But cleanliness and up keep have definitely gone down. The free drinking water in the room wasn't there the one we got was only enough for one person. No slippers or the smaller touches of perfection. Overall disappointed as I brought my daughter this time and she was disappointed so was I...
Leisure Family
8/10
Excellent
24 Apr 2022
Maurizio
The location was very good. The room was really modern and cool. Staff was friendly. Only thing we didn't like was the room thermostat seemed a bit off. As we could not totally control our room temperature. It is in a quieter part of town that does heave shops and restaurants.
Leisure Partner
10/10
Exceptional
03 Apr 2022
Washington
Great stay, Jamie at front desk and Michelle in the restaurant went out of their way to make our stay enjoyable
Leisure Family_with_children
8/10
Excellent
11 Mar 2022
Azelia
What I liked more is the location.
What I didn't like is having water far a way from the toilet.
Leisure Self
8/10
Excellent
21 Feb 2022
Jose
Nice, safe and pleasant place to be
8/10
Excellent
14 Feb 2022
Jose
It is a very nice place to be but, their service (personnel) must be improved especially with room service and during meal time.
Business_and_leisure Partner
10/10
Exceptional
11 Jan 2022
Valerie
Everything including surroundings is relaxing and beautiful. Tourism attraction. However, one thing that was discouraging is the design and installation of the toilet pot. In the 1st room, 317 the toilet pot was tilting and hanging loose, leaking over night. The technician did come duting the night to fix somd screws, but it was still leaking and tilting.We were transfered another room the next day, which was great service for us. I recommend to have toilet pots installed on the floor instead of hanging on the wall. However our stay at the hotel was excellent. My feedback is just my opinion for the eafety of everyone.
Leisure
10/10
Exceptional
21 Nov 2021
Bert
Great views from the 7th floor rooms.
Restaurant’s had excellent food.
Business_and_leisure Family
10/10
Exceptional
16 Nov 2021
Jonathan

Very nice alternative to the Westin

Well located to do business in the area. Friendly and helpful staff. See ypu next time.
Business
2/10
Poor
15 Nov 2021
Owen
Nothing
Business_and_leisure Family
4/10
Poor
08 Oct 2021
Charne
The aesthetic and hotel overall was nice. The food sucked, like the worse hotel food ive ever had..
Business_and_leisure Friends
4/10
Poor
27 Sep 2021
Darren

Disappointed in Hotels.com

The room which we booked and paid for was NOT the room we were given.
Buffet breakfast is NOT buffet breakfast like we were told, the waitress said we can only choose 1 meal on the menu.
Very disappointing as this was a 2nd year wedding Anniversary celebration.
Partner
10/10
Exceptional
26 Apr 2021
Verified traveler
The hotel staff were awesome, took care of every need I came across. Chante was superb at the front desk along with her supervisor Lise. Ingrid along with the many in the food & hospitality department at the hotel were great. The view, YES, every morning being about to see an unobstructed view of Table Mountain and the Atlantic Ocean was totally unexpected but very much welcomed and appreciated…couldn’t ask for a better suite. Last but certainly not least, the on-site Life Day Spa, something that definitely has to be experienced! One more tidbit of appreciation, the Canal Walk Mall situated directly behind the hotel, walking distance of maybe 5 minutes to get to and from, spectacular.
Friends_and_family Family
10/10
Exceptional
30 Oct 2020
neil

Always good

Great stay like always friendly service always good only negative i have is half the tv channel didn't work but it was only one night so its fine still love this hotel and will alway return
Business
8/10
Excellent
25 Oct 2020
Nazia

Fantastic hotel with a few negatives this time

Always love staying here, especially for business trips.
Convenient, clean, Vibe, room ambiance.

Negatives on this trip: a few shortfalls (maybe due to the hotel just re-opening): no complimentary water in room, shower water was cold, got Luke warm for a few seconds, back to cold. Purple lights were flashing (didn’t work - which is part of the ambiance of the room)
WiFi signal was horrible, cellphone reception was really bad, made a local call from room (less then a minute) which costed R35..

Overall I got a good deal for the hotel price this time, service was good, but overall, the negatives were the first time I’ve experienced on my stays at this hotel.

Would I stay here again? Yes, I would just let them know about these issues during my stay, I didn’t get to do this because I had long work days.
Business
10/10
Exceptional
17 Feb 2020
Verified traveler
Very friendly staff. Rooms are modern, clean and great beds. Walking to a great shopping center.
Leisure Friends
10/10
Exceptional
20 Jan 2020
Verified traveler
I loved the fact that its right next to one of the largest Cape town malls and easily accessible by Uber to other areas of the city quite affordably
Leisure Self
10/10
Exceptional
07 Jan 2020
Robert
Superb hotel with great service and accommodations and Spa
Friends_and_family Family
10/10
Exceptional
06 Dec 2019
Verified traveler
Great views and shopping, easy to get to points of interest
Leisure Partner
10/10
Exceptional
29 Oct 2019
Rudi

Lovely unexpected surprise

Was a lovely stay, it was birthday and when I got to my room there was a nice surprise waiting for me, some treats, card and birthday balloons. Great location, friendly staff and lovely room. Keep up the good work. Thank you.
Partner
2/10
Poor
28 Oct 2019
KareemHalasa
I found the staff be unprofessional, additional tax was added to the room that was not advertised, check out bill was not provided I was asked to talk to Expedia to get it, I need the bill for my company expense claim, front office assistant manager wasn't helpful when I asked for help checking in, I was basically told I shouldn't have booked through Expedia and through the hotel direct if I needed help, the hotel and pool were undergoing renovation and I got a notification post booking to which the hotel refused to ammend my booking duration, blamed it on Expedia and get feedback from Expedia that the hotel are refusing to ammend my duration or shorten my stay, ended up leaving earlier but paying for my full stay.

The bed wasn't comfortable, the room had a very weird pink florescent light ambience, the bed was not comfortable at all. Not what one would expect out of a Marriot hotel.
Business Self
10/10
Exceptional
16 Oct 2019
Verified traveler
BEST HOTEL I HAVE EVER STAYED AT IN MY ENTIRE LIFE! The staff is incredible and become like immediate family.
Business_and_leisure Friends
10/10
Exceptional
09 Oct 2019
Brenda
Nicely designed room. Excellent breakfast
Friends_and_family Family
8/10
Excellent
16 Sep 2019
Verified traveler
Champagne on arrival was a nice touch when checking in
Leisure Self
8/10
Excellent
19 Aug 2019
Verified traveler
Shower set up felt a little odd. Bathroom choices favor design over function.
Leisure Partner
10/10
Exceptional
30 Jul 2019
Angela

Great hotel

It was terrific
8/10
Excellent
11 Jul 2019
Verified traveler
Great place overall. Excellent breakfast, friendly service, beautiful views. The heater in my room made a lot of noise. Please look into modernizing the heaters. Also, a bit more gym equipment would be great.
Business Self
10/10
Exceptional
20 Jun 2019
Verified traveler
Spa treatments and vegetarian/vegan options on the menus.
Business Self
10/10
Exceptional
06 May 2019
Verified traveler

Great stay

Very friendly staff. Nice hotel.
Partner
8/10
Excellent
04 May 2019
Verified traveler
Good facilities and good spa, walking distance from interesting places such as church and shopping mall
Business Self
4/10
Poor
10 Mar 2019
Verified traveler
I love the travel desk staff especially the manager... The hotel room is ackward...
Business Self
2/10
Poor
07 Jan 2019
Verified traveler
Pool and entire bar / outdoor deck was closed unexpectedly / without announcement, voiding the entire reason I booked this hotel. It’s the star of the show, and without it, this place is unremarkable.

It’s also far from everything else.

Room had broken shades, broken toilet flusher, wasn’t fully clean (almost needs a renovation), and I couldn’t sleep in the morning owing to how loud the doors slam shut (rattles the floor and you can hear it clear across the hall). Breakfast wasn’t special (go into town), and dinner was not up to snuff.

Management had plenty of words of apology, but no action. Offered me the equivalent of $25, which is a joke for foreigners.
Leisure Self
8/10
Excellent
05 Jan 2019
ismail
My stay was amazing, however the breakfast could improve.
Family
10/10
Exceptional
26 Dec 2018
Verified traveler
The hotel was great good location staff great bed not very comfortable
4/10
Poor
30 Nov 2018
Verified traveler
No access to the pool although I selected the hotel for it’s nice pool
Business_and_leisure Self
10/10
Exceptional
22 Nov 2018
Gregory
Highly recommended
Partner
6/10
Pleasant
09 Nov 2018
Dale

Friendly smiles with no follow through

Staff are very willing and friendly and then no follow through. Was asked if I wanted still or sparkling water in room, never arrived. Was told I needed to pay R3,000 deposit for the mini bar which I did, then after s long meeting I get back to the room at 9:30 pm and no water, no mini bar stock. Phoned to a friendly front desk and they said they would send someone and 30 minutes later no one came. I phoned again and they apologized and eventually someone arrived with no stock and asked what I wanted in the mini bar. I could carry on, just very unprofessional! The carpets are stained and I found long blond hairs in my sink which also didn’t drain properly. TV selection was poor and the tv remote was low on battery power so it was tedious to change the channel. Very mediocre, not 5 star.

Location & surroundings

Cape Town Marriott Hotel Crystal Towers
Cnr Century Boulevard & Rialto Road, Century City, -, Cape Town, South Africa

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Cape Town Marriott Hotel Crystal Towers

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