Atlantic Palms

South Africa , W. Cape-Cape Town-Garden Route
Cape Town, 17 Venus Cir
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100 reviews shown

10/10

Exceptional

02 Mar 2026

Claudia

It was just my husband and I, we had a king size bed with full kitchen and oceanfront. I was blessed with witnessing the dolphins swim along side the beach, absolutely beautiful! Our check in process was easy and very friendly. The manager, Shorlanda and her associates were very helpful. I didn't realize that my card had already been charged for the room and I was trying to pay in cash. Shorlanda and Shanoi quickly realized what happened and called me back in to give me my money back. Very honest and friendly staff! The hotel is under construction right now (March 2026), so please expect that when you go. Our room was beautiful! How you're made to feel upon check in can affect your whole trip, actually wanted to stay longer. Thank you to the staff for helping us have a relaxing, and enjoyable weekend! I do recommend it, and we'll be back.

Partner

2/10

Poor

17 Feb 2026

robert

Nothing went well. From walking through the door to getting in the room. Coming through the door there was construction going on from the door all the way to the back of the hotel. This was on every floor.

As far as the room, nothing was as advertised. The tv remote didn’t go to the tv. Took four hours to get the correct remote. There were only three pillows on the king size bed. The blanket was decent. There wasn’t any towels or rags in the room at all on our arrival and the service was the worst overall!

Partner

10/10

Exceptional

15 Feb 2026

Casey

Excellent Host

Leisure Partner

2/10

Poor

19 Jan 2026

Tawnya

Looking at the pictures online the hotel looks like a 5 star, clean hotel with great amenities but when you arrive it looks like it hasn’t been cleaned ever plus the toilet didn’t flush unless you add water to the tank, they had a kitchenette yet not one single utensil, pot, cup unless you pay $35 to use them. As for the stove one out of four burners worked.

Leisure Partner

10/10

Exceptional

24 Nov 2025

alysha

Clean rooms and nicely decorated hotel room. Right on the beach. Staff was very friendly.

Partner

2/10

Poor

03 Nov 2025

Stephanie

Yes veiw was fine

Friends_and_family Family

10/10

Exceptional

27 Oct 2025

Demertria

Everything was great

Business

2/10

Poor

27 Oct 2025

gail

This place is under a complete renovation and no where on the site when booking does it state that. The photos of the place are all stock photos and this place looks nothing like them.

Construction crews everywhere, elevators sounded like they were going to crash down to the ground.

We switched rooms bc the first had no view, there was a random kid shoe we found.
The second room was a disaster. Mold in the bathrooms, broken pieces on all furniture.

3 tvs and only 2 remotes.
Phone didnt work to call the front desk.
Holes in the wall. Thin bedding, pratically a sheet only. The toilets barley flush.

Booking site listed a heated pool NONE are heated, the hot tub doesnt work, not hot at all.

This place shouldnt have guests at all.

Leisure Family_with_children

6/10

Pleasant

21 Oct 2025

Stephanie

I didn’t get the room I received. I had to get an upgrade charge. The refrigerator was leaking. The TV wouldn’t cut on the pool underneath. My ocean view was green.

Partner

10/10

Exceptional

20 Oct 2025

Dana

Very nice management!

Leisure Family

8/10

Excellent

19 Oct 2025

Gage

They were going through renovations, so it was kind of loud at times. Otherwise the stay was ok.

Partner

2/10

Poor

12 Oct 2025

Tedric

Rooms are terrible. Staff was helpful because they know how terrible the rooms we viewed five rooms before picking one looks better online. Will definitely not book again.

Leisure Partner

10/10

Exceptional

11 Oct 2025

Lori

Great view of the ocean and pool..check in was easy and very attentive desk person..will be back

Leisure Family

10/10

Exceptional

05 Oct 2025

Giovonnia

Everything was awesome we really enjoyed our stay here

Leisure Family_with_children

8/10

Excellent

29 Sep 2025

Kendra

The front desk clerk/manager (whichever title the male represents) has the worst customers service I've endured ever in life. My husband and I were traveling back to Georgia when my husband realized that he didnt have his wallet. My husband knew the last place he possessed his wallet was at Pallette Hotel, in the bedroom, on the night stand. My husband called back to the Hotel to inform the front desk male staff that he left the wallet in the room and was sure that the wallet had fallen in between the night stand and bed. The front desk male stated he would have staff go check the room and give us a call back. It took my husband and I several times to contact the front desk hotel for an update. The front desk male was ignoring our calls because he did not want to take the time to honor our request of going to the room we stayed in to verify the wallet was there, as we knew it was. We eventually called from a different number, the front desk male answers, knew exactly who my husband was and stated \"Shawn Moon, we sent staff back to the room and we didn't find your wallet\". This answer did not sit well with my husband and I. We asked a family friend, who was also on vacation in Myrtle Beach, to go by the hotel and request to check the room. When our family friend arrive, the front desk male was still there, giving her the same answer. Even saying the room was occupied. Another employee heard our request, went to the room, found the wallet exactly where we told her it would be.

Friends_and_family Family

8/10

Excellent

28 Sep 2025

Sarah

Had a great time

4/10

Poor

25 Sep 2025

Taquia

The property needs a lot of updating. However the location is perfect.

Leisure Partner

8/10

Excellent

24 Sep 2025

Abel

Nice stay

Nice, clean and quiet room. Great view and location

Partner

4/10

Poor

22 Sep 2025

Travis

we had an oceanfront room at first with two bedrooms and a pull out couch with a kitchen. when we got in our room nothing was hooked up and the fridge and oven were pulled out and the floor underneath where they sit was disgusting. Smelt like cockroach/ bug spray killer and the floors were slick with a greasy film over them. we saw baby roaches in the sink when we arrived and then several big adult roaches later on at night while we were trying to eat dinner. we got refunded and moved to a smaller non ocean front room. we were told it was a bigger room when we were moved but they informed us that it wasn’t oceanfront so that was expected, however the size of the new room was not. i’m just happy i got a full refund for the room and the staff was nice.

Leisure Friends

2/10

Poor

17 Sep 2025

Shaquanda

Worst Hotel Experience – Unsafe, and nasty

The conditions were unacceptable and far below reasonable standards of cleanliness and safety.

Upon arrival, I discovered bugs in the room, rusted bathroom fixtures, broken furniture, and unsafe equipment with exposed wiring. The air smelled strongly of mold, and nothing about the room felt sanitary or secure. These issues made the stay intolerable and completely ruined what was meant to be a relaxing vacation.

This experience not only caused discomfort but also raised serious health and safety concerns. No guest should be subjected to such conditions, and I believe the property is being misrepresented as suitable accommodations.

Partner

8/10

Excellent

15 Sep 2025

Britne

Spacious room! Loved the private balcony! Attentive staff. The gnats were a bit intrusive however and kitchen pots, pans and plates had to be requested from the desk. Cooking utensils provided included plastic cutlery.

Business Family

4/10

Poor

14 Sep 2025

Autumn

I went through 3 rooms before I found a “decent” one. They were remodeling just about all the rooms. Rooms were dirty. They ran out of towels and wash cloths and was told they were washing and drying and would be done in 30 minutes but we never received any. No batteries in the remote & etc…..

Leisure Friends

10/10

Exceptional

12 Sep 2025

Jenny Lynn

Nice place to stay

It was pleasant. Comfy bed, great view of the ocean. Nice pool, easy access to beach. Friendly staff. .

Self

10/10

Exceptional

11 Sep 2025

Ryan

Loved how the sweets didn’t have, but one room across from each other. Had a great view of both the ocean and the boardwalk. Did not like parking across the street would’ve rather paid extra to park in parking garage underneath hotel. Wish they had a bar on site or a bar at the pool.

6/10

Pleasant

09 Sep 2025

Randy

Park across the street.

Leisure Family

10/10

Exceptional

09 Sep 2025

Peggy

Peggy

The ocean view was amazing. Very relaxing and calming

Friends_and_family Family

2/10

Poor

08 Sep 2025

TISHONDA

the rooms was not clean at all and then the bathroom was flooding and floor at a lots of things on the floor and the manager was nasty and they don't want to give my money back and if u drop something on the floor and come back and get it they will trash it fast and the pictures don't look the same so don't get this rooms

Family

2/10

Poor

07 Sep 2025

Mike

The place was very dirty at the switch rooms at check in due to food stuck all over the sliding door and sill. All the scenes in the ad, do not greet you at the door. Perceptionary was filthy. The worms were dirty, the pool was dirty and certainly not what it shows on the site. Would not recommend anyone staying here.

Leisure Partner

10/10

Exceptional

07 Sep 2025

Amber

Staff when above and beyond and GM was an Angel!!!

2/10

Poor

07 Sep 2025

Ashley

Nasty

6/10

Pleasant

07 Sep 2025

Sebastian

you guys has to clean the units. I will stay a week and never clean my room. Never seen Towers Paper, Toilet Nothing.

2/10

Poor

07 Sep 2025

Adam

This place is disgusting! Don’t stay there!

Leisure Partner

8/10

Excellent

06 Sep 2025

Colleen

Clean, friendly hotel staff. Pool, lazy river and beach all fantastic! Walking distance to some stores.

Friends_and_family Family

4/10

Poor

05 Sep 2025

Chrystal

We had roach bugs in our room, requested fresh towels 3 times before we received any and then was only given 1 towel and had 3 guest, the room was in poor condition

Leisure Family

2/10

Poor

05 Sep 2025

Zoe

Double charged my cards

Leisure Family

6/10

Pleasant

04 Sep 2025

Robin

Hotel manager is not pleasant. Talks poorly about the staff to guests.
Property is run down compared to the neighboring hotels

Leisure Self

8/10

Excellent

04 Sep 2025

Samantha

This was a great stay for me and my family. My teen was able to sleep in the living room on the sleep sofa and have her own space. We enjoyed our privacy and being able to have meals inside thanks to the kitchenette. Had two balconies and two really soft beds in the suite. Will book again

Leisure Family_with_children

4/10

Poor

02 Sep 2025

Candace

This property was the worst of the ones around it. To start the trip off, I had done a book now, pay later option. Luckily I was called bc they told me that if I didn’t pay the first night by 1 (can’t check in until 4) then my reservation would be cancelled.. couldn’t even find a a manager to talk to! And the lady l was talkin to about it, GOT ATTITUDE with me “I’m not goin back and fourth” LIKE EXCUSE ME! Got there, and the guy at the front desk.. ARGUED with me about it instead of letting his customer feel heard.And the place STUNK! There was maid carts in the relaxing areas and all around just below average. My room was very big but just overall outdated. Appliances are rusted. Room furniture is bulky and ugly. I’ve never wrote a bad review and I travel a lot. I made it a point to do this review..

Leisure Family_with_children

6/10

Pleasant

02 Sep 2025

Amanda

What I liked was that the price was reasonable, staff were friendly and we had access to the beach from the resort.
What I didn't like was there were dead roaches all over the bathroom floor, the change filter light was on on the AC unit and the bath towels were stained with brown spots. After sleeping in the room for 3 nights I ended up with a sore throat and losing my voice due to breathing air that was being filtered through the dirty filter in the AC unit. Fortunately we were only there to shower & sleep each night, we did not spend much time at all in the room due to my children playing in a softball tournament all day. Pictures online are very deceiving and make the place look nicer than it was. It was disappointing.

Leisure Family

6/10

Pleasant

02 Sep 2025

Allan

Old and rundown

The hotel was humid and musty smelling. Old looking. It had a kitchen with nothing in it. no glasses, plates, cooking ware. Nothing. The door was hard to open and close. No pillows on the couch.

Partner

4/10

Poor

01 Sep 2025

Verified traveler

Parking was not on site and it was full

Friends_and_family Family

2/10

Poor

01 Sep 2025

Jessica

Stay Somewhere Else

Arrived at 5pm didn’t get checked in until 8:30 room was not ready. The decor is old and the room wasn’t very clean. There was left over hair in the bathroom. Left over items from previous person stay. And this morning I saw a roach crawling out of the stove. The pictures are retouched the furniture and items are worn and are dirty. I will not be rebooking at this location. It is definitely false advertising.

Self

2/10

Poor

01 Sep 2025

Logan

My room had cuss word writing on the wall. The lock was broken! The blow dry was broken it was unsafe! Will not stay again

Leisure Family

10/10

Exceptional

31 Aug 2025

Toni

It served it purpose!!

It was a decent stay. First room lights didn’t work microwave busted and refrigerator would not close. As a result had to switch lady at the desk well it will be same as what you got, because I asked for ocean view and she states I didn’t request for ocean view. 2nd room tub drainage issue had to modify and the lights didn’t work well in the second room but we settled.

Partner

4/10

Poor

31 Aug 2025

Jessi

Other than ocean front property was terrible. Dirty and disgusting plus fights in the halls I will not be staying here again

Leisure Friends

2/10

Poor

31 Aug 2025

Lillian

Awwwwwfulllll

We were bamboozled by this resort. The pictures don’t match the rooms at all!!! The sheets, pillow, and the little kitchenette DISGUSTING! The people were nice and that’s about it!! Never again will we stay there

Friends_and_family Family

2/10

Poor

26 Aug 2025

Verified traveler

Needs Significant Improvement

Filthy entrance, halls, common area ... smelled of bleach. Bathroom was reasonable but room was weathered and unkept.

Self

10/10

Exceptional

26 Aug 2025

Cheyenne

clean, attentive staff, friendly

Leisure Family

4/10

Poor

25 Aug 2025

Joye

Rooms are nothing like the pictures.Its very outdated and they have the nerve to charge a deposit.What can you possibly damage.They charge for everything.A kitchen but no kitchen supplies.You have to pay for those.You pay for housekeeping to clean your room.The TV is so small.Its not enough room in the kitchen.I cleaned the room before we left and it looked better than how it looked when we got there.Im not gonna even talk about the pool area.They need to do some major changes if they want people to come back.

4/10

Poor

25 Aug 2025

Kimberly

Awful…hotel

When I first arrived I noticed this wasn’t the place I thought it was but I still have it a try…so when I checked in I ask the front desk about out/in door pool and jacuzzi she then said that they have an outdoor pool and yes, they had a Jacuzzi come to find out. They did not clean the pool at all the whole weekend we were there the Jacuzzi was out of order. The whole building looks rundown we get into the room. There’s dirty towels from the people being for us hanging in the bathroom, molded couch, the air conditioner was leaking all on the floor, the remote to the TV fell apart, and just one more thing the curtain in front of the balcony window was hanging halfway off, which we fix that and the remote before leaving. The room floors were disgusting black on shoes and socks. Will not never come back there and will be very mindful the next time.

Partner

4/10

Poor

25 Aug 2025

Carmen

The jacuzzi don’t work

Leisure Family

6/10

Pleasant

24 Aug 2025

Natasha

The room was given late due to the insufficient availability at the check in time

2/10

Poor

22 Aug 2025

tanishua

Never again

This hotel has alot of potential but workers need to take pride in they job. It was dark outside when I checked so I really didnt see the trash in the lobby. That need to be clean. The elevators were nasty trashy. Went to the room the hallways had a moldy odor. Went in the room I thought it said it had a pull out couch but it didnt so I went to change rooms. That room was so nasty the sheets nasty the floor had some slippery nasty it smelled. Changed rooms again still the same nasty. Changed again this time it was ok , it was clean. by this time all other hotels were booked so I had to stay and make tbest out of the weekend here with my daughter. But I will never stay again. every hallway we went too smell musty. Then when we checked no one said nothing and it was like five clean ppl standing there and nothing. I didnt see anyone clean nothing over the weekend. I seen one cleaning cart pushed on the floor that stayed in the same spot for hours. This hotel is nothing like the pictures. I wish I had pictures to post. But never again Oh! I forgot to mention the parking is across the street in a lot and they didnt mention that on the site unless I didnt see it.

Friends_and_family Family

8/10

Excellent

21 Aug 2025

Patricia

I liked that it was close to all shopping and walkable. I didn’t like the

2/10

Poor

18 Aug 2025

Vanessa

WORST stay of all time!! I honestly don’t understand how this place is still running.

To begin with, the pictures are completely different from what it actually looks like. From the entrance to the room, I was completely disappointed. When I got into the room assigned for my stay, I couldn’t believe my own eyes. MOLD everywhere. A HORRIBLE smell. The place was completely DIRTY. I was disgusted and did not want to stay there. I tried everything to book a different place, but due to their policies, the second night would not be refunded.

I was given a second key to a different room, which was way cleaner than the first one, but it still smelled. There were visible signs of water damage, and the microwave seemed like it was going to catch on fire every time we tried to heat something. At bedtime, I was shivering from the cold, and there was NO BLANKET on the bed, just sheets. The bed was completely uncomfortable, and during the two days I was forced to stay (or lose my money), I slept terribly.

Downstairs, the pool area smelled terrible as well. There was a strong smell of pee, and one of the pools wasn’t working. The ONLY good thing about this place is how close it is to the beach.

Leisure Partner

2/10

Poor

18 Aug 2025

Phil

Never go to Patette

Not good. We went and bought pillows and blankets

Friends_and_family Family

6/10

Pleasant

18 Aug 2025

Aierel

They need to update their pictures. The pool area looks absolutely nothing like the pictures. The lazy river does not even have floats to float on.

10/10

Exceptional

18 Aug 2025

Mark

First time visiting Myrtle Beach a solo trip for my birthday weekend I enjoyed every bit of it from Broadway on the beach on to the actual beach. The beautiful staff at the Palette resort was very helpful and I would definitely plan another stay there. Thank you South Carolina for a great time ❤️

Leisure Self

6/10

Pleasant

17 Aug 2025

Yaritza

Housekeeping doesn’t come in to clean your room even after staying for 4 days no one came to bring us new towels, clean sheets or blankets. Room smells like mildew nothing ever drys room also feels wet and moist. Sheets are very thin so bring your own!

Leisure Partner

6/10

Pleasant

17 Aug 2025

Jaykelle

Not Satisfied

Rooms was dirty bed sheets was dirty floors wasn’t finished

Friends_and_family Family

6/10

Pleasant

17 Aug 2025

David

Its not what they show in the picture its ok for a last minute booking but wouldnt recommend

Family

2/10

Poor

17 Aug 2025

denise

This place is an absolute disgrace!

This is the dirtiest place i have ever stayed in. The pictures on the internet are not what you get. The actual location is a disgrace! Half the lights didnt work, the floor was dirty to the point where my feer were black after taking my shoes off. Hotels.com, you ripped me off big time and I will never reserve with you again.

Friends_and_family Family

2/10

Poor

17 Aug 2025

Sunasia

The room was very outdated and overall look run down. The manager and the front desk employees was not professional at all. The manager was arguing with customers in front of other people. Very bad experience we had to find another hotel because of how bad the room looked and the customer service. Do not recommend

Family

4/10

Poor

17 Aug 2025

Wesley

I was given a room that was already in use by another couple, leading to an awkward encounter. Hotel did give us another room that was equal.

Leisure Partner

10/10

Exceptional

16 Aug 2025

Tonja

My experience was great. The rooms were big. Everyone had their own space. Enough pools for everyone and able to get to everything in walking distance.

Friends_and_family Family

2/10

Poor

15 Aug 2025

Daryl

There were urine stains on the pull out bed. The walls were scuffed, the front door wouldn't open all the way and the entire building needed a paint job inside and out. To top everything off the manager was very difficult to talk to.

Family

2/10

Poor

13 Aug 2025

Krystal

Awful experience, constantly had to ask for clean towels. No trash can in the rooms. First and last time staying there.

Leisure Partner

10/10

Exceptional

13 Aug 2025

Dariasny

Great stay

Business Family_with_children

2/10

Poor

13 Aug 2025

Jessica

I’m sorry, but my family and I have been going to Myrtle beach every year for at least 8 years. Hotel wise this was my absolute worst experience. The place states it gives you dishes for your kitchenette. But you literally have to go down to the desk and are very very limited on what they give you?! We ended up just buying what we needed at a nearby store. Let’s not forget about when we first checked in our room wasn’t even cleaned? It had ZERO towels, soap etc. there was sand in the floor (kinda to be expected in sorts with the beach) however there was also hair balls by the dining table. Not to mention when we used the stove only one burner of the four worked? They woke us up early one morning having us switch rooms due to the floor flooding. When switching rooms, they first gave us a key card to a room that literally had people sleeping inside of it?!! They fixed that giving us a new key card and room. Upon the new room it was actually very clean. Towels and all. The room over all was better the stove worked and everything. (Down fall the tv was way smaller.) OH and don’t let me forget about the pools smelling like straight up pee and was disgusting the entire week we stayed. The only “pool” clean was the small lazy river.. I can promise you it isn’t worth your money or time not even if you needed a cheap place like us this year. Look elsewhere.

Family_with_children

2/10

Poor

13 Aug 2025

Ashley

Nope.

Couldn't check in to hotel until 8:45 at night due to what they said was a water line break or something. No discpunt offered and in fact was denied when requested. Room was suuuuuper dirty. Hair in bathtub, handprints on mirrors, residue on muiltple surfaces. Hotel hallways and elevators smelled like portapotties, and the door to the room barely opened (it scraped against the floor).

Friends_and_family Friends

8/10

Excellent

13 Aug 2025

Dawn

Overall a nice place. Staff was nice. Pools & hot tub were clean. Parking was a lil tough as it was across the road & over but not a lot of spaces.

Leisure Partner

6/10

Pleasant

12 Aug 2025

Dorian

The location is right off the beach

Leisure Family

4/10

Poor

12 Aug 2025

Sheila

It was dirty and nothing worked in the room didn't get clean towels or anything it was horrible

Leisure Friends

2/10

Poor

12 Aug 2025

Ernest

The app on line is a lie

10/10

Exceptional

11 Aug 2025

George

King oceanfront was very clean and a nice view . Female manager was amazing. Had a wonderful time.

Friends_and_family Family

10/10

Exceptional

11 Aug 2025

Shelley

Love it

6/10

Pleasant

11 Aug 2025

Georgetta

Its ok

4/10

Poor

10 Aug 2025

Yamena

Needs to be updated

Leisure Family

10/10

Exceptional

10 Aug 2025

Devin

Everything was close by the hotel

Leisure Family

6/10

Pleasant

10 Aug 2025

Gloria

Friendly front desk staff. They only clean the rooms once every 5 days and if you want it more frequently you have to pay a fee. The rooms were dirty there were stains on one of the comforters. The TV was broken and had to be replaced as soon as we got there. The screen door was stuck shut. There were no meals provided. The elevators stunk and were dirty. Towels had to be brought down to the front desk and then they would give you new ones. The garage had a bunch of broken equipment and trash In it. Had to go through it to access the beach or go around to end of the block. When coming back the elevator needed a code which was not provided to us so we had to walk around to the front door which felt inconvenient.

Leisure Family

6/10

Pleasant

10 Aug 2025

Laura

I booked the room because it had a balcony and a king bed at what I thought was a decent price. The room was gross, there was an indescribable odor, the balcony was barred up, the bed cover was stained, it was sandy under the cover, the floors were slippery, the pool looked gross, the ceiling above the bed was peeling, the elevators were dirty. All around, I will never book at this hotel again.

Leisure Partner

2/10

Poor

09 Aug 2025

natasha

When we pulled up to the property there is not a big enough professional sign posted for people to find the resort. Parking is so small and tight only 4 cars at a time can pull up but have to be in and out because you end up getting blocked in or you cant get in. How they charge you for your stay is ridiculous. You have to pay if you want your room clean you have to ask for towels then exchange them out for new ones. Why is there a kitchenette in the room if you have to pay for cooking supplies and hope there are available. The hallways were so dirty our room was not properly cleaned before we arrived. We could barely open the sliding door. The screws were so loose the handle came off and we had to aak for maintenance 4 times before someone came 3 hours later. A complete failure I definitely not be returning.

Leisure Family

2/10

Poor

09 Aug 2025

Hunter

Staff was absolutely terrible. Was supposed to get a refund for the first night because they put me in a room way smaller than the room I was supposed to get because of “maintenance”. When I talked to the manager he looked at me like a deer in headlights and didn’t know how to respond was supposed to get a call back for days. Every time I called they said he was on break no one stays on break all day lol. They are liars and my family had a terrible time.

Leisure Family

8/10

Excellent

09 Aug 2025

Amy

We had a wonderful stay at the Palette beach resort. The staff were exceptionally nice and accommodating, which made us feel welcome from the moment we arrived. We loved the location of our room—It was just steps away from both the pool and the beach, making it easy to enjoy the best of both worlds. Our room was clean and comfortable, with extra blankets provided for added coziness. The King bed was very comfortable and the microwave was brand new and worked perfectly. It’s also clear that the resort is making upgrades to enhance the guest experience which we really appreciate.

That said, there are a few improvements that could make the stay even better. The hallways and main floor could benefit from brighter lighting, and added lights around the pool area would make it more inviting in the evenings. Our refrigerator ran loudly through the night, which made it a bit hard to sleep, and unfortunately, our TV didn’t work even after maintenance tried to fix it. Lastly, having a designated storage space for cleaning carts would help keep the main gathering area looking tidy and welcoming

Overall, this resort offers a great beachside experience with a friendly team and ongoing improvements. With just a few tweaks, it could easily become a five-star stay.

Leisure Family_with_children

10/10

Exceptional

08 Aug 2025

Carla

I like

2/10

Poor

08 Aug 2025

Tammy

Was really bad not going back

Leisure Family_with_children

4/10

Poor

08 Aug 2025

Ronica

We went to our room and it was full of trash bugs and had not been cleaned. They did give us another room which was much better, but I could tell the sheets hadn’t been changed. Luckily it was only one night.

Friends_and_family Family

2/10

Poor

08 Aug 2025

Sean

If I could give zero stars, I would. My stay at the Palette Resort in Myrtle Beach was a complete nightmare from start to finish. The bathroom door didn’t even lock which is basic privacy and safety. The pools were absolutely filthy and clearly hadn’t been cleaned or maintained properly in quite some time.

What really pushed me over the edge was the blatant false advertising. The listing claimed there was a bar and grill on sit there was no bar, no grill, and no explanation. Just a flat-out lie to get people to book.

I didn’t feel safe having my family there, and ultimately had to leave and pay out of pocket to book another hotel last-minute. I’ve requested a refund and am still waiting, with no clear communication or resolution.

Do yourself a favor: Avoid this place at all costs. There are plenty of better, cleaner, and honest options in Myrtle Beach

Leisure Family

4/10

Poor

08 Aug 2025

Angela

Fool me once but never again

The worst place I have stayed for that amount of money ever! We had no hot water for 2 days and my four days of stay. No utensils whatsoever in the kitchen area. No phone. No clock. Had to ask for a hair dryer. Run down dirty pool was not touched till the third day of my stay. The front desk except for the guy named Joe or rude and unfriendly. Our vehicle got broken into and they're parking lot and they said that they had no cameras for us just to call the police. I honestly could not believe that they were renting out a place for that amount of money and it that rundown and that untaken care of. Thoughts pictures on the website there was no floats for the lazy river the chairs the pool area was never cleaned up we seem beach towels lay there all week. I had high hopes for this stay but was very disappointed.

Partner

10/10

Exceptional

07 Aug 2025

Kimi

I really like the fact it was so easy to get to the beach from the property and it is very clean there .

I was a little thrown by no floats for the lazy river and I didn't have any wash rags in my room and only 2 towels and it was a room for up to 4 people .

2/10

Poor

07 Aug 2025

Elsie

This property has limited parking couple blocks away, The staff is incompetent. When we arrived it was raining. I Had my 1 year old son with us. We were given a room on 3rd floor. We go up they key isnt working. We had to go back downstairs with all our things and the baby it was 11pm. We had to wait 20 minutes while the check in person reebooted computers. She gave us another set of keys. Again they didnt work. The manager came went up and manually unlocked the door. Someone was already in that room. We had to go back downstairs and it was another 15 -20 minutes before they sorted it out and got us in a room and we didnt get a key until the following morning.. it was awful. I will never stay there again

Leisure Family_with_children

10/10

Exceptional

07 Aug 2025

Zorriah

Beautiful view

I loveeeed my stay and will stay again !

Partner

2/10

Poor

06 Aug 2025

TINA

Open entering the premises, it smell like wet rags after going in found roach mold, and it wasn’t clean even the front desk admit that it wasn’t sanitized

2/10

Poor

06 Aug 2025

joseph

This was my first and last time staying there would not recommend

Leisure Family_with_children

10/10

Exceptional

06 Aug 2025

Verified traveler

The room was great! The staff is super friendly. As far as complaints.. the water pressure in one of the bathrooms sucked, the pool area was absolutely disgusting, and parking is a little distance from the hotel, also no pots and pans in the kitchen

Partner

4/10

Poor

06 Aug 2025

Terry

Worst stay I have ever experienced.

This property isn’t managed well. The garage and other areas are dirty and stocked with clutter. The floors haven’t t been cleaned. Even carpet hallways wasn’t vacuumed in I don’t know how long. You pay a resort fee to stay but nothing is being done to care for the property or the people. I tried to get quarters to use the property laundry and they don’t have any change. I could give so many examples of bad customer service but I feel bad for the people that work there the owner and or management just doesn’t care. I will never stay here again unless it went under new ownership. This kind of neglect starts at the top.

6/10

Pleasant

06 Aug 2025

Jeff

Ocean view was nice but the building sits back compared to the building next to it, which keeps you from watching the sunrise above the ocean.
The building itself is poorly maintained and apparently never cleaned. The same 2 chicken wings were on the stairs for our entire stay, towels were left laying around the pool and nobody came around to tidy up. We had one towel in our room at check in and when I asked for more they gave me 1 towel and told me to bring back dirty towel to exchange for clean as needed…we had no wash clothes no hand towel. The room was filthy. Guess that’s what I get for bargain shopping

Leisure Partner

2/10

Poor

05 Aug 2025

Ernest

Room was dirty, bed sheets, towels and pillow were dirty

2/10

Poor

05 Aug 2025

Christopher

Reeked of weed as soon as we got there.. people yelling in lobby trying to start fights. Room very unclean and incredibly uncomfortable bed, like a futon frame almost. Bathtub wouldn’t drain and full of hair.. rude unhelpful staff and they shorted my reservation while trying to jack the rate up for the last night’s my trip.. absolutely would not recommend

Leisure Family

2/10

Poor

05 Aug 2025

Aralun

This hotel hadn’t even been cleaned, absolutely disgusting would not recommend to anyone!! Look at the google reviews!!!!

Business_and_leisure Partner