Pullman Shanghai Jing'An

8/10

Excellent

27 Jan 2026

Mark

I was back again at this hotel and it's one of my go-tos in Shanghai. The hotel is nice, breakfast is good, rooms are nice, and important for me it's right across the street from Shanghai train station. The metro exit is right next to the hotel making getting around in Shanghai very easy.

The one thing I don't care for is the elevator system. For whatever reason it is very slow, so if you are on a high floor sometimes you will need to wait quite a while for an elevator. But this is only a minor inconvenience compared to the benefits.

Business

10/10

Exceptional

07 Jan 2026

Xuehan

The experience is amazing as always. Thanks for upgrading my stay as well.

8/10

Excellent

20 Dec 2025

Kian

Yes. Staff were good

Friends_and_family Friends

10/10

Exceptional

03 Dec 2025

Jessie

Front desk staff, clean room, great breakfast, location. Special thanks to front desk staff Felicia F.

Leisure Self

2/10

Poor

28 Nov 2025

Bruce

There was very loud music till 2:30 am from the bar we couldn’t sleep. We were on 7th floor. Also we booked a city view and they gave us a parking lot view. DON’T book there unless you want to stay up all night

10/10

Exceptional

25 Nov 2025

Amy

Loved the breakfast varieties and top quality ingredients, whether it was fruits & salads, English Breakfast, healthy choices such as smoked salmon, yogurts and muselies, or delicious Asian selections, e.g. dumplings, steamed baos, wontons, congees and ramens made fresh for you. We thoroughly enjoyed and sampled different types of breakfast each day. Happy hour in the evening doesn't disappoint either. Great selection of Asian and Western dishes, including complimentary beer, wine and liquour. It's worth paying a little extra to enjoy the club perks.

Our twin room was spacious, clean and very comfortable.

We won't hesitate to book again when we are in Shanghai again

Leisure Family

8/10

Excellent

08 Nov 2025

Susannah

Hotel was next to subway, which is helpful. Not located near tourists areas

Partner

8/10

Excellent

07 Oct 2025

Po Lun

clean room

Leisure Family

8/10

Excellent

23 Sep 2025

Mark

Very convenient hotel close to Shanghai station

I stay here several times per year. I need a train ride from Shanghai to Huaian and the Pullman hotel is very close to the train station.

Rooms are nice, breakfast is nice, and the restaurant has good options for dinner as well if you don't feel like going out.

Bathrooms have a great waterfall shower head, one of my favorite things after a 13 hour flight is a good shower.

Aside from being close to the train station it's just a good location in general with lots of options to do things.

It's my go to when travelling from Seattle to Huaian, and I will be back in the future.

Business

10/10

Exceptional

15 Aug 2025

Joanne

Very nice hotel staff is very friendly and the service is fantastic would definitely stay here again

Leisure Friends

10/10

Exceptional

06 Jun 2025

Huifang

I thoroughly enjoyed my stay in this hotel. Initially I had a problem with some reno noise outside of the window. The staff helped me upgrade my room into a better room on the 15th floor.

The location was really convenient. It took me 10 minutes to jump onto my train from the hotel on the day of my departure.

Last but not the least, the staff were really attentive. I really appreciated the help from Tina and her team.

I would recommend this hotel to travelers who is after a comfortable stay in Shanghai with great customer service and convenience of location. :)

Leisure Family

10/10

Exceptional

20 May 2025

Xuehan

The hotel has a very convenient location—right outside is the high-speed railway station, and it’s also connected to Metro Line 1. It’s close to several famous attractions in Shanghai. The hotel service is excellent. I left something behind after checking out, and the front desk helped send it to me. I’ll definitely choose this hotel again next time I come to Shanghai.

Business_and_leisure Self

6/10

Pleasant

04 May 2025

Candy

Average stay, not worth the 5*

I think it was average. The location is near the Shanghai train station but the traffic is so busy all the time due to the same reason. There are limited choice of things to do or shop nearby. Service is ok, bellboys are there for show and do nothing. Good view from the executive room!

Friends_and_family Family

10/10

Exceptional

09 Apr 2025

Ling

nice hotel

Recently stayed at Pullman Shanghai Jing A was excellent. The location is perfect, the hotel is elegant (5 stars), the room is clean and spacious, and the hotel staff is nice and helpful.

Partner

10/10

Exceptional

24 Jan 2025

chong koon alvin

Good

Partner

10/10

Exceptional

11 Nov 2024

Yaofang

A bit hard to find even though it’s close to the metro. You have to go out from the right exit or you’ll have to make a big detour

Leisure Partner

10/10

Exceptional

18 Apr 2024

Michael

Great spot near the Train Station

Business Friends

10/10

Exceptional

17 Apr 2024

Chen

I enjoyed my stay. The friendly staff, convenient neighborhood and delicious breakfast left me a great memory in Shanghai

Leisure Self

10/10

Exceptional

15 Apr 2024

James

It was very clean and the staff were very professional. Everything was pretty fancy and it was a very upscale experience, yet not that expensive. I really enjoyed my stay. I can’t think of anything I disliked. Some of the staff can’t speak English, but that’s all over Shanghai.

Leisure

10/10

Exceptional

30 Mar 2024

Verified traveler

amazing stay, location great for travel

Self

2/10

Poor

08 Mar 2024

Jackie

We did not get a chance to use it on Mar 7 because the booked date was wrong． It should be Feb 7 instead of Mar 7. We tried to talk with hotel manager on Feb. 7 for change or get some credits，it was rejected，The hotel asked us talk to Expedia but we can not reach it in china. We have to pay full price for the Feb 7． Before Mar. 7，we go there to negociate again，hotel still refuses to give us credit. Since we paid for March 7 via Expedia， hotel got the payment，it should be give customer some credit or refund if there is a date issue especially there is a full month gap，

8/10

Excellent

07 Aug 2023

DIDIER

Good but need to improve restaurant

10/10

Exceptional

06 Aug 2023

Verified traveler

room and pool and bkfst is good

it good go that.. recommend a high much

Friends_and_family Friends

10/10

Exceptional

29 Jul 2023

Michael

good

nice all is right

Friends_and_family Family

6/10

Pleasant

19 Jan 2023

Verified traveler

Pullman 2018 5stars, Pullman 2023 3 stars

The pool was closed. They did not have it open or available during the stay. They refused to let us use it and they did not tell us when we checked in that the pool was not open. Also, the breakfast was average at best. Two years ago I stayed here and it was the best place in Shanghai but today half of it was closed: no pancakes, no bread pudding, coffee was not hot, and the milk was watered down. No room servie was available, During these times, they shoud hire a lifeguard so guests can swim and have their normal menu for lunch. We would have extended and stayed 1-2 more days but the quality of stay and food was not the way it used to be. On their menu , they said they had no \"steamed rice\" or \"spaghetti\" , common foods and items they had before 2019. Even when requested, they ignored me when I asked for basic things. the only good thing was they gave me a toothbrush, but they should have offered a refund upon check in becaus the pool was closed, just suggest they get a foreign worker there, to have some basic standards.

Friends_and_family Family

10/10

Exceptional

10 Jan 2023

Meishen

非常棒的酒店，服务一级棒，入住当天直接帮我把行李推上楼，退房的时候也帮忙拿行李，可以免费寄存行李，地理位置很好，就在上海站对面，周围吃的也很多。

Leisure Self

10/10

Exceptional

13 Jun 2021

Parras

Second visit. And there will be more!

Second time starting at this hotel. Would come back here again without question. Recommended. Upgraded this time without even asking!! Service from the staff is great. Breakfast lovely. N

Friends_and_family Friends

10/10

Exceptional

22 May 2021

Verified traveler

Good place

Pool was ok , Breakfast was great. This pullman has a better breakfast than the Pullman South Shanghai one, just more choices and food tasted fresh. Walking distance from train station and 7-11 is right next door if you need to buy something.

Business

10/10

Exceptional

19 Jan 2020

Verified traveler

Great location. Located close to metro. Great food close to the hotel. Good breakfast included.

Friends_and_family Family

6/10

Pleasant

03 Jan 2020

Ming Hooi

Can’t Believe it is Accor....

Service level is far below expectations when check in. Luckily the lady do the cleaning has try her best to accommodate for all the services. Smoking smell when we walk in to the room despite we requested non smoking room. Construction activities during the time which very disturbing.

Friends_and_family Family

8/10

Excellent

29 Dec 2019

Verified traveler

Location is great. Tap water running level in bath room is too low.

Leisure Family

8/10

Excellent

26 Dec 2019

Verified traveler

i like the location and very near metro.station. kids stay for free but bed was too small.its only good for 2 people

Leisure Family_with_children

6/10

Pleasant

16 Dec 2019

PGC

Overall, the property was better than I expected based on a number of reviews I read. Room (I was in a king room on the 22nd floor) was a good size, and bed was very comfortable. There was street construction outside, but the noise was not terrible at night (and, in any event, if was certainly beyond the control of the hotel).

Business Self

8/10

Excellent

28 Nov 2019

Cheng Joo

Was very happy with my stay especially I was served by Kris at the restaurant who is very pleasant and caring toward my guest and I. Hotel room is comfortable and location is very convenient.

Business

8/10

Excellent

05 Nov 2019

Joanne

Great Location

It was amazing! Love the location. Walking distance to Shanghai Railway Station, it's so convenient if you plan a day trip to Suzhou or other cities. MRT just next door less than 1min walk. Plenty of convenient stores & restaurants nearby.

Friends_and_family Friends

10/10

Exceptional

28 Oct 2019

Verified traveler

This hotel is conveniently located near the Shanghai High Speed Rail station. Only a 5 min walk to the station

Leisure Friends

10/10

Exceptional

26 Oct 2019

Verified traveler

This hotel was beautiful, from the lobby, right down to the bed. The staff were very helpful and we enjoyed every moment of our stay here.

Partner

8/10

Excellent

20 Oct 2019

Winnie

This property is a bit dated but kept in a reasonable condition. It’s worthwhile to stay on the executive level with more space and access to the club amenities. Overall staff are friendly and try to be helpful. The downside of this hotel is its location, not convenient for any foreign visitor, it’s not easy to walk around the property, and with no easy assess to shops. This area of old Shanghai train station has been continuously undergoing road and subway renovations for many years without any sign of completion, which is uncommon in China. Noice from the construction can be heard throughout the night.

Business Self

4/10

Poor

16 Oct 2019

Verified traveler

Property looks very old or poorly maintained. Room was large but no window in bedroom and then very large window in bathroom. Bedroom was very dark. No hot water for shower in morning. Sink I. Bathroom didn’t drain. Carpets were extremely dirty.

Business Self

2/10

Poor

10 Aug 2019

Verified traveler

服务没之前好！停车另外收费，早餐也没那么多选择了，而且现在不提供牙刷和一些应用品。。。。。。。。。。。。。。。。。。。。。

Friends_and_family Friends

10/10

Exceptional

04 Aug 2019

Thomas

Quick check in process, staff spoke good english. Overall hassle free and pretty good experience

Leisure Self

4/10

Poor

28 Jul 2019

Verified traveler

Service was bad

Friends

10/10

Exceptional

27 Jul 2019

Boon Lim

Business stay

Great hotel and value for money

8/10

Excellent

26 Jul 2019

Karen

Room not clean

Everything was good except cleanliness in the room. I had to kill a bug with blood on the bathroom floor. And there were ex-guest hair on the vanity top.

10/10

Exceptional

22 Jul 2019

Mason

Xhina stay

Nice food and nice room.

Family

10/10

Exceptional

08 Jul 2019

Douglas

Our room was very clean, comfortable, and well kept. Breakfast was excellent. The hotel location was great being close to the Shanghai Railway station, and the subway system. Many restaurants were located near the hotel.

Leisure Partner

10/10

Exceptional

05 Jul 2019

Verified traveler

Great location near train station and metro. Good breakfast,
Helpful staff. Good sized rooms and great shower. C.O. Bigelow toiletries are very nice.

Business_and_leisure Partner

8/10

Excellent

13 Jun 2019

JT

Clean. Staff were friendly. Overall happy with stay

Business Self

8/10

Excellent

27 May 2019

Parras

Nice hotel. Works for a 1-night stay

Nice enough hotel. Pillows far too soft for my liking despite having expressed preferences on the Accor Hotels app prior to arrival. Convenient location just outside Exit 5 at SH Railway Station. Decent sized rooms, reasonable enough price for SH city center. Did the job nicely!

Friends

8/10

Excellent

24 May 2019

Verified traveler

Good location

Leisure Partner

10/10

Exceptional

21 May 2019

Junel

Stone throw from both Shanghai Train Station and Metro Station. Friendly staff that helps you get taxis when needed. Hotel is clean and modern and spacious for the price.
Will be back again!

Business_and_leisure Partner

6/10

Pleasant

25 Apr 2019

Verified traveler

I have been staying here for many years, from before it became a Pullman. This visit was extremely disappointing. The concierge at the door was missing frequently which left you wondering where to go for help. The front desk only tried to call someone. The buffets for breakfast and for dinner were mediocre to bad. The temperature of the food was mostly cold and unappetizing. The executive lounge staff is poorly trained and left you with the opinion that they could care less if you were there. In the mornings 06:30 someone would arrive at exactly 06:30 and then begin to prepare the space. The food in the lounge was just out of the refrigerator and the range and offerings of beverages was sub-par anything I have ever experienced. Based on this visit I will be staying somewhere else in Shanghai which is sad since it is so convenient to the train station. They have the perfect location and yet they make you feel not welcome or appreciated

Business Self

4/10

Poor

13 Apr 2019

Verified traveler

Smelly washroom

10/10

Exceptional

10 Apr 2019

Ed

Vincent the concierge was very helpful and informative. The only complaint was the pillows were too soft. Overall a great stay.

Leisure Partner

10/10

Exceptional

01 Apr 2019

Verified traveler

pros: location close to subway anf train station, close to shopping mall and place to eat and is a nice hotel and affordable.
cons: breakfast is expense, but have many great options to eat walking from the hotel
Pullman Jing’an its a great hotel to stay.

Leisure Family

10/10

Exceptional

26 Mar 2019

Verified traveler

The property, staff and breakfast was excellent. The location is next to train station. Great hotel for the price.

Leisure Self

10/10

Exceptional

26 Mar 2019

Verified traveler

Great breakfast variety and quality; I particularly enjoyed the soup station where you could select your own soup ingredients and they would make the soup on the spot. Room design for a superior room was fantastic with high ceilings, a concealed walk-in bathroom and window office desk. Room was cleaned/tidied daily in an efficient manner and disposables replaced promptly. There was also a cave light. Pay TV channel choice was decent and included access to HBO.

Friends_and_family Family

10/10

Exceptional

16 Mar 2019

Verified traveler

Service is Good. The hotel room is clean ang large.
Also near the subway that make easy to go outside

Leisure Friends

6/10

Pleasant

05 Mar 2019

Verified traveler

Check in was painfully slow. I asked about being a Expedia Gold Member and was rudely told. “We are not Expedia, we have nothing to do with Expedia. That is only if we have availability”. A simple, we’re fully booked would have been fine.

Business

8/10

Excellent

04 Feb 2019

Verified traveler

hotel is located to city area, have good access to public/private transport.

8/10

Excellent

14 Jan 2019

kee poh

Room for improvement

1. Fruit flavoured yoghurt used to be part of the breakfast spread. Now, only plain yoghurt is offered. I'm not sure why.

2. The oat meal in the breakfast spread is prepared and served cold - no diner seems to take well to cold coat meal. I have had to request for the oat meal to be heated up every morning. Perhaps the restaurant can provide hot oat meal instead.

3. There are 2 sets of lights on the left and right of the mirror in the vanity section of the bathroom that do not light up, rendering the bathroom dim and I have stayed in different rooms for November and December and it remains the same.

4. The size of the superior room and the deluxe room are the same - the hotel has confirmed that to me. Yet on hotels.com, the rate of the deluxe room is higher than the superior room. This is misleading.

5. The hotel should indicate the nearest metro on its website which is the Shanghai Railway Station, Line 1 Exit 5. Hotels.com should also indicate that - the exit makes a huge difference in travelling distance especially when one is carrying luggage.

10/10

Exceptional

14 Jan 2019

Verified traveler

Convenient location, clean room and good facilities. We've enjoyed our stay.

10/10

Exceptional

04 Jan 2019

Liliana

The room was spacious and it had the most comfortable bed that we slept in.

6/10

Pleasant

04 Jan 2019

Verified traveler

They had problems with my credit card, the concierge took my bags to my room and complained in chinese I didn't give him any tips. The room was good tho. The location is convenient but very terrible views from the rooms. The hotel is surrounded by old buildings.

8/10

Excellent

01 Jan 2019

Verified traveler

Nice helpful staff. Always available when needed.very good location with easy access to the transport and many good restaurants around .

4/10

Poor

26 Dec 2018

WONG

Bad Experience

1. Not cold air and hot air con
2. Room service attitude is poor. The cleaner scolded my wife

Family

10/10

Exceptional

25 Dec 2018

Verified traveler

Friendly staff and comfortable stay.Highly recommend this hotel!

8/10

Excellent

20 Dec 2018

Verified traveler

Close to metro station, comfortable towels, cozy beds

Leisure Partner

8/10

Excellent

08 Dec 2018

kyl

Second time here, fairly central location, but the nearest subway exit was a stairway, and we struggled up the stairs with our luggages. Hotel deposit was a fairly large amount, and somehow the cancellation/refund of the initial charge couldn't be processed immediately for my Unionpay card upon checkout. Perhaps the hotel would like to check on related regulations/restrictions and advise guests on recommended payment modes accordingly.

10/10

Exceptional

01 Dec 2018

Verified traveler

Great stay - modern hotel, big breakfast buffet, nice staff, big gym, good price. ~10 min cab ride from city, but right above subway station.

6/10

Pleasant

06 Nov 2018

Leonard

Good size comfortable rooms and friendly helpful staff. But the breakfast was fraught with a host of irritating issues. It put me in a bad mood to start the day. For that reason I wouldn’t stay there again.

10/10

Exceptional

01 Nov 2018

Barbara

Great location

Great location close to metro, friendly staff

8/10

Excellent

23 Oct 2018

Verified traveler

Room is noisy in the mornings even after closing the windows

8/10

Excellent

21 Oct 2018

Mo

Great hotel, but the room was not great

The hotel is in a great location and facility is great. However, the room (815) I had is a poor for any kind of sunlight. Only the washroom had windows that brought in sunlight. The main windows are blacked out as they face another building. This room (and others on this side) should be avoided.

10/10

Exceptional

14 Oct 2018

Verified traveler

nice hotel close to subway station and city center

6/10

Pleasant

30 Sep 2018

Jessie

Good location minutes from metro
Our safe broke after 2 nights. The staff couldn’t fix it so we had to change room. They kind of downgraded us by placing us 8 stairs below.

10/10

Exceptional

28 Sep 2018

Shih Guan

Right next to train and subway stations, extremely convenient. New hotel and very clean. Nice gym

Friends

10/10

Exceptional

11 Sep 2018

Verified traveler

Good location

Good location and reasonable pricing! Breakfast is really good!

8/10

Excellent

08 Sep 2018

Sophia

Location is good

The hotel located just next to the metro station. The staff is quite friendly too.

6/10

Pleasant

02 Sep 2018

soon fong

checking in was bad takes a long time. we had a room booked for two beds and another room for a king size, all got mixed up

10/10

Exceptional

16 Aug 2018

Eric

Nice hotel next to metro

Hotel is so convenient as it is next to Shanghai Railway metro station. Room is big and very clean. Comfortable bed. Not much of a view but can see far from 11 th floor. Many small restaurants around the area.

8/10

Excellent

30 Jul 2018

Verified traveler

nice hotel with good location

just stay a night but good rest. surely will be back to here next trip.

6/10

Pleasant

23 Jul 2018

James

Modern 4 star in shanghai

Close to metro, nice modern clean hotel, view was nothing special, food in hotel was pricey and staff at reception a bit rude, requested a king room asked a 2nd time at arrival and got told no, complained and got offered a day later. Gym was tiny and pool closed for Reno.

4/10

Poor

02 Jul 2018

Verified traveler

Check in and check out time too long.
Receptionist need extra 20 mins to issue the VAT tax receipt.

10/10

Exceptional

29 Jun 2018

uni

Nice hotel beside exit 5 shanghai railway sta

Good price for the modern hotel. Its much worth it than sofitel hyland which one more expensive. I like all the room design. Wifi also can use normally, can open wa, google, ig...

6/10

Pleasant

28 Jun 2018

Verified traveler

Nice Hotel

Centralised location , near subway with many eatery nearby.
Hotel staff are friendly.

6/10

Pleasant

27 Jun 2018

Aimee

Great staff, a little weak on amenities

The hotel is very clean and the staff are quite friendly. Unfortunately, it was the beginning of a heat wave in Shanghai and my American needs for temperature control aren’t the same as Chinese standards, so for me the room was a bit warm. Also, the rooms are shower only, so I can’t recommend the hotel for much of a leisure or relaxing stay. I think it’s great for a night or two, but it’s not quite what I’d like in a longer vacation stay.

8/10

Excellent

18 Jun 2018

Denise Yuri

I usually stay at this hotel when I go to Shanghai, but this time I didn't have the same quality room that they usually offer me.

10/10

Exceptional

07 Jun 2018

KI

교통이 편리하고 조용하다

8/10

Excellent

27 May 2018

Verified traveler

It is my first stay after Pullman took over this hotel. Not much surprise but just old TV. But overall convenient location.

8/10

Excellent

02 May 2018

Tim How

Good location

Clean and comfortable, very helpful staff. Personally I like their Shampoo.

6/10

Pleasant

09 Apr 2018

Verified traveler

disappointed

I exercise a lot when i travel, and it turned out there was no swimming pool, and the gym was only a very small room with little equipment.

8/10

Excellent

03 Apr 2018

Wai

Good location

Just a few minutes walk from Shanghai Station with lots of small shops around selling traditional Shanghainese food. Although the hotel is small, the rooms are spacious and clean. The staff are friendly and helpful. We booked a 8-seater hotel limousine to the airport with reasonable price. Will stay in this hotel again next time.

4/10

Poor

02 Apr 2018

Karen

Need renovation seriously

The room is really old and broke down if you look carefully.

The hair dryer was broken before check in. The socket was damaged as well. It came out from the wall when I unplugged my adaptor. Lighting is not enough it was so dark in the bathroom. Renovation of the construction site was still going on at 9:30pm on weekends.

Staff was just okay but service not exceptional like where i stayed at other hotels. They just answer what you ask for without providing further details.

10/10

Exceptional

30 Mar 2018

Deb

good, comfort, clean, nice, nearby is having 711, shopping mall, food, etc

4/10

Poor

23 Mar 2018

Shuk Ying

The 2 nd night when I was staying in Pullman , all electricity just went off in midnight 1:30am.
I am quite surprise a 4 star chain hotel with no generator ! And I called the services line seems they are not proper training to handle this kind of suitation ,no reply and updates and even an apologise . Till like 3:30 am in the morning the electricity went back normal :(

8/10

Excellent

10 Mar 2018

Verified traveler

If The staffs understands more about what is good service I would give 5 out of 5

8/10

Excellent

12 Feb 2018

Amanda

Best Location

Book this hotel coz it’s close to the train station and shuttle to the airport. Although I didn’t use the subway, but it should be pretty convenient for other travelers.

Rooms had been remodeled, beds are comfortable. Room is clean.

Didn’t like the check in process. I reserved a room with two twin beds and asked the girl named Abby to see if she can switch to a king bed room. The answer was no. I accepted it. While I was still there waiting for the key, another guest came to check in with Scarlet. He also booked through a travel agency. He made the same request to have a king room instead of twin room and Scarlet accomendated his request. That was a slap on the face. That guest is Caucasian and I am Asian. Not sure if that was the reason why we got different treatments, but heard people were saying hotel staff value foreign guests more.

And the room I got from Abby was right across from the elevator, speechless.

However, I have to give credit to the girl who accomendated my request for a late check out the next day. Too bad I called from my room and didn’t get her name.

Concierge was good, I left my luggage there after check out without any issues and they offered to call cab for me upon departure.

6/10

Pleasant

05 Feb 2018

Abbas

Great hotel and excellent location

Hotel was great albeit small room. It is a bit old compared to other Pullman hotels I have been to but still good considering everything. Good value for money.

8/10

Excellent

18 Jan 2018

Sui Leung

So fair okay