The Brown Palace Hotel & Spa, Autograph Collection

United States , Denver - CO
Denver, 321 17Th St
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100 reviews shown

6/10

Pleasant

09 Mar 2026

Asher

Historic and great location for CBD work but hotel needs some improvements. Big and comfortable rooms and quiet which is perfect for business travel.

Self

8/10

Excellent

08 Mar 2026

Elizabeth

Always love the Brown Palace, staff is always great. The jazz music on Sat. is terrific! My only recommendation is that our room needed some upkeep, thing starting to fall apart in the room that need attention to keep this a spectacular hotel.

Partner

6/10

Pleasant

04 Mar 2026

Michael

The Brown Palace, of course, is an iconic and beautiful hotel. We have stayed there in the past and have enjoyed it very much. Unfortunately with this stay, the front desk staff and the house keeping was substandard. The Valet and restaurants/bar service were excellent and up to the standards I would expect in a hotel of this caliber.

Family

10/10

Exceptional

01 Mar 2026

Della

Such a beautiful hotel. The music in the atrium was lovely and our dinner at The Palace Arms was devine!! We enjoyed our stay!

Partner

10/10

Exceptional

01 Mar 2026

Jeremy

Room was fantastic. Amazing mattress, great pillows. Very quiet-it’s in downtown Denver and it’s so quiet. We didn’t want to leave. Room service was amazing. All the food was amazing in the tavern and breakfast restaurant. We’ll be back

2/10

Poor

01 Mar 2026

Jose

Checked in at 4:30pm and our suite was not ready until 6pm. The room key reader was not working had to have maintenance come and fix to get into our room. Temperature in the suite was set at 76 degrees and not able to change it. Maintenance had to be called again for that issue.

Partner

6/10

Pleasant

01 Mar 2026

DAWN

Elevators were out...not enough staff to even replace batteries in safe...plus hot water took forever to get hot and no full length mirror in hotel.

Friends

6/10

Pleasant

28 Feb 2026

Donna

We loved the history of the hotel and how well it has been kept in its original decor over the years. But was disappointed in the front desk customer service as I called ahead and told them it was a night for my husband’s retirement celebration and asked to have champagne glasses put in the room. The customer service rep didn’t seem to care about the special occasion at all and then when we arrived also mentioned in person and still no care. We got to the room which had no champagne glasses and had to call room service. For a high end hotel I expect better customer service and for the price the bed should have been much nicer.

Partner

10/10

Exceptional

23 Feb 2026

Liz

Great stay. The fees and valet make it tough to afford to stay

Partner

8/10

Excellent

21 Feb 2026

brian

The room was cold when we arrived due to the valves not being open for the heater. There is a piece of granite missing at the soaking tub. Other than that the room was spacious and it did have city views. The fire alarm went off at 3:45 a.m., apparently a false alarm but no all clear signal. Also the staff did not come out and apologize or all for any compensation for the inconvenience. Upon checking out it 6:45 we learn that there was no one there to help with the luggage. The front desk clerk seem uninterested and the dilemma. The valet was very helpful and should be commended. Overall the stay was good and the restaurant Palace had excellent food.

Partner

4/10

Poor

20 Feb 2026

Don

The lobby was amazing but the room had several issues. The cove lights did not work in the room. The fart fa in the bathroom didn’t work. The handle on the shower door was about to fall. There was plaster damage to the ceiling in the entryway. Also tried to check in 5 minutes early and was told we would be charged $75 for early check in, so we stood around the lobby waiting with all the other people who didn’t want to pay up. All in all, it was like stay at the Hampton Inn. Where we should have stayed. At least I would have had free waffles in the morning!

8/10

Excellent

19 Feb 2026

Kirsten

Rooms need updates. Only half the plugs working in the room toilet clogging with very little tissue used. The hotel is beautiful but Marriott needs to invest in a refurbishment.

8/10

Excellent

15 Feb 2026

Tina

Clean room, decent dining options

Business_and_leisure Friends

10/10

Exceptional

12 Feb 2026

Randy

Everything was awesome!!
Staff, rooms and overall.

Business

10/10

Exceptional

09 Feb 2026

Barry

Staff and service was top notch. Loved the historical aspects of the building.

10/10

Exceptional

29 Jan 2026

Dave

Beautiful hotel, great restaurants and courteous staff. They even have a first class cigar lounge.

Leisure Partner

2/10

Poor

28 Jan 2026

Barbara

No heat in the rooms. Engineers had to get on hands and knees to turn something deep in equipment to adjust -super loud blower and no thermostat control to adjust. Terrible when’s it’s literally freezing outside. Toilet didn’t flush properly. Food in the Tavern was mediocre at best. I was so cold I almost left in the middle of the night. Even when they tried moving me to another room, it was even colder. Terrible experience. This once beautiful historic hotel is run down, w non-working mechanical, plumbing, etc etc etc.

10/10

Exceptional

27 Jan 2026

Steve

We love the Brown Palace. The location and facilities are great. It is very charming. We had some problems at check-in but they got resolved and we got an upgraded room. The heating system seemed to struggle but it was extremely cold outside.

8/10

Excellent

25 Jan 2026

Daniel

Generally the hotel is beautiful and in a great location.

Only complaint is there was no thermastate in the room and on Jan 24 temps were single digits outside and the room was cold with no way to get it hot.

Other than that, great place to stay. Staff are great and its buzzing with activity.

Leisure Partner

10/10

Exceptional

25 Jan 2026

Susan

All of the above
We always stay here whether on business or pleasure

Business_and_leisure Partner

10/10

Exceptional

22 Jan 2026

Angelina

Customer service from everyone was exquisite and hotel beautifully preserved

Leisure Partner

8/10

Excellent

18 Jan 2026

Rose

Beautiful historic building in the heart of Denver. We enjoyed the interior design, and the property tour which highlighted the history.
Breakfast at the hotel was good as was the service.
Fabulous western historic museum is across the street and a great Mexican food restaurant

Leisure Partner

6/10

Pleasant

13 Jan 2026

Tonya

I have always heard about The Brown Palace and what a special historical hotel that it is. We attended a tea party for my Aunt and stayed the night. I would rate our overall experience marginal. Service was slow, room was in need of an update, many items were worn. There are some really special historic architectural aspects of the hotel. But for the price and ratings I was under impressed and hope this special place gets makeover to bring it back to its glory days.

Leisure Family

8/10

Excellent

10 Jan 2026

KETTY LEMUS DE

Shower fawcet was hanging from wall and not able to showere, so they swap us from original room and it was Xmas Eve and my wife accepted but it was very inconvenient on that night. We only stayed one night. Eventhough I would recommend for the beaty and histroy of hotel.. their dealing with this inconveninece was terrible and they fitted us in a smaller room and no bathtub

Leisure Family

4/10

Poor

06 Jan 2026

WILLIAM

the HOT WATER TOOK FOREVER to heat up .
also the room was left uncleaned several days.

10/10

Exceptional

05 Jan 2026

Janet

Everything was excellent. (one small thing)
*There is no water pressure in the shower.

10/10

Exceptional

04 Jan 2026

Roni

Clean room, exceptional service in all respects!

Friends_and_family Friends

4/10

Poor

02 Jan 2026

Veronica

Very rude front desk. There was no child water in bathroom sink.

10/10

Exceptional

01 Jan 2026

Julie

Paul at the front desk was great.
The valet crew was great too

10/10

Exceptional

29 Dec 2025

Cathleen

Room was great! Thank you.

10/10

Exceptional

28 Dec 2025

Ryan

The Brown Palace is wonderful. We really enjoyed our stay. It has so much rich history and character

Partner

6/10

Pleasant

28 Dec 2025

Margaret

Room hot, no way to adjust the temp.
Bathroom had an awkward big step up into it with an accordion door. That step is an accident waiting to happen. We had to keep the light on so we wouldn't trip in the middle of the night. Sink handles did not shut off normally. Had to find the right position (both hot and cold handles) to get the water off. Tub stopper had to be opened manually.
Bed not very comfy. Springs made noise when moving. Did not sleep well.
Hotel atmosphere is beautiful. Just wish our room represented that same feeling.

Leisure Partner

10/10

Exceptional

28 Dec 2025

Charles

Quick check in, nice room

10/10

Exceptional

26 Dec 2025

Lora

Everything

Leisure Family

6/10

Pleasant

26 Dec 2025

Karen

The room was adequate, however the coffee maker did not work and we could hear the noise from the lobby very clearly. We were not told that reservations were required for breakfast on Christmas Day and were not able to have a table. Dinner at Palace Arms was disappointing. The food was delicious, but the servings were tiny considering the price. However, Edward was very understanding and comped one of our meals. We appreciate that courtesy.

Leisure Friends

8/10

Excellent

25 Dec 2025

Karlie

One of the best places to stay in Denver at Christmas time. The room was super clean, all the staff were great. The food at the Ship Tavern has vastly improved since I went last ~2 years ago

Leisure Partner

10/10

Exceptional

25 Dec 2025

Carla Emilia

Room was very nice but I could not switch off the heat fun

10/10

Exceptional

25 Dec 2025

Lisa

The hotel is beautiful

Friends_and_family Friends

6/10

Pleasant

22 Dec 2025

Andrew

The atmosphere and ambience are compelling. However, both the rooms our party had revealed a lot of damaged and broken fixtures requiring repair. The diverter handle in our shower was missing and one of the two reading lamps built I to the headboard was broken. There is no noise sealing around the door so any activity in the centralwill go right thru the door and disturb the occuoants, as it did for us when they started mic checking at 8 am for a debutant ball dress rehearsal. The shower water oressure is inadequate. Hotwater takes 5-10 minutes to get to the sink or shower.

Friends_and_family Family

6/10

Pleasant

21 Dec 2025

Rob

Room was tiny, elevators were very slow. The property was extremely crowded, we couldn’t get into the afternoon tea because we didn’t make reservations months in advance, no consideration for paying customers. The $15 off for an in-house meal doesn’t work if you pay cash, just beware.

Leisure

10/10

Exceptional

21 Dec 2025

Laura

First time staying at the brown. Great experience.

Leisure Friends

8/10

Excellent

21 Dec 2025

CYNTHIA

The room was a nice size and very clean. However, in the evening, we did not have hot water. It is a lovely old hotel with a wonderful history but there seemed to be issues with customer service. At both check-in and check-out there were angry customers at the counter. And, the valet overnight parking was over $60!

2/10

Poor

20 Dec 2025

Charles

Check in was a zoo as was getting the valet to park my car. Two of our three rooms were not ready for several hours after normal check in time

10/10

Exceptional

19 Dec 2025

Joe

We only stayed one night, but experienced excellence in everything we did and saw.

Leisure

10/10

Exceptional

19 Dec 2025

Jessica

I love This Place

10/10

Exceptional

13 Dec 2025

suzanne

Love

6/10

Pleasant

12 Dec 2025

Jacqueline

I didnt like that they only took credit cards and dont take cash. My room was to hot and i needed a fan( couldn't control the temperature). The bathroom sink was broken, no microwave.
Asked for a early wake up call and didn't get it. Overall tge palace is beautiful.

2/10

Poor

10 Dec 2025

Mark

Do NOT book this hotel. Especially not in winter. This hotel was a massive disappointment! I am an Elite Bonvoy member of Marriott and have stayed in Autograph Collection hotels around the world. Marriott classifying this hotel in this class is a disgrace The building is in shocking disrepair. The price point can only be propped up by its historic reputation, I would rate this hotel in the absolute lowest class, based on room condition and experience equivalent to a motel! The heating system in the entire hotel is broken, walking into the room was like walking into a sauna literally, we were forced to immediately retreat to the passage. The hotel staff could not fix the situation. After on hour the fan was switched to blowing hot air to room temperature air. Without any option of room change upgrade or downgrade possible we decided to go to the bar for a drink. One hour later there was very little to no improvement with hotel magenta not about to even promise any kind of rectification. Bathrooms of restaurants in the property were equally in disrepair, faucets not working or running continuously. Absolutely shocking condition for any Marriott of any class!

10/10

Exceptional

07 Dec 2025

Tomas

Great service, beautiful decorations.

Leisure Family_with_children

8/10

Excellent

07 Dec 2025

Carol

Our room was freezing cold. Had to ask twice to get the heat checked. Main room’s heating worked but master bedroom’s heat did not work at all. Had to use a space heater the rest of our stay

Friends_and_family Family

10/10

Exceptional

03 Dec 2025

Joe

This hotel was was beautiful. Rich history that was well preserved but moderized for comfortable convenience. The ship tavern makes a mean espresso martini. Staff was extremely warm and welcoming. The churchill bar look really cool but we didnt visit. Unfortunately we didnt get to visit the restaurant for breakfast as it was closed Thanksgiving on our checkout day. There was a tea time when we checked in that people seemed to love but we had prior plans.I will definately stay here again

Partner

6/10

Pleasant

30 Nov 2025

Carlos

Beautiful decor. Restaurant staff excellent. Front desk personnel mediocre. Room was freezing had to be moved in a non professional manner.

4/10

Poor

30 Nov 2025

Molly

We booked a room with a king size bed and were given a queen. This stay was a 17 year anniversary evening for me and my husband. It was disappointing to not get the room we booked. We treated ourselves to a nice staycation night, and felt disappointed with zero communication from the check in that what we booked was not available.

Partner

8/10

Excellent

30 Nov 2025

Clark

Classic hotel with lovely restaurants, bar, spa. Superb fron̈t desk staff. A minor problem with the shower door was handled promptly but in my absence maintenance staff left the room door wide open when they left. Thankfully nothing was missing. The Christmas decirations in the atrium were amazing. High tea was very popular!

Leisure Self

8/10

Excellent

25 Nov 2025

Ara

The stuff we’re super friendly, the property looks beautiful, especially with all the holiday decorations. The only issue we ran into was the water pressure in the rooms..

4/10

Poor

24 Nov 2025

Angela

my shower lacked hot water pressure in the main overhead shower head so I had to use the hand held shower with minimal pressure. Additinally, the water took forever to heat up--I had to turn on the shower and wait about 10minutes before the water was warm enough to use so I took mainly cold showers. I notified the front desk on the first day. They sent people up who said I had hot water just but only from the hand help. Noone suggested a different room, noone offered a complimentary \"sorry for this nconveneience\". Not what I expect from a Bonvoy and definitely not as a loyal and long term member.

Business Self

8/10

Excellent

18 Nov 2025

Tamara

Cute hotel but the beds are not comfy. Remodel looks like it was done in a hurry, grout/caulking all over the tub and missing in other areas. Great location however!

Partner

8/10

Excellent

14 Nov 2025

Deborah

Coffeemaker was broken. Room was clean but furnishings were dated and tired.

Friends_and_family Friends

6/10

Pleasant

12 Nov 2025

Mai

No drinking water in room. Lamp shade on desk is broken. Bathroom faucet very loose. Toilet seat loose.

Leisure Partner

8/10

Excellent

11 Nov 2025

Gregory

Clean room. Great staff. Seemed confused tho at time.
Dinner at the Palace Arms was ok. Oyster Rock were horrible. Cold. Gross.
Dessert menu at Ships Tavern was awful.
Food was great tho.
Room water a complete failure.

Leisure Friends

10/10

Exceptional

11 Nov 2025

Heather

Classy place

2/10

Poor

08 Nov 2025

Carmen

Awful outdated hotel with no hot water unresponsive service and dirty towels. Avoid.

6/10

Pleasant

08 Nov 2025

Jennifer

The front desk person should have told me they were having a big event and would be making all kinds of noise at a certain time. And put me in a room far far away from that noise. I felt awful and had come from an overnight flight. I was sick to my stomach. Meanwhile at 4 pm all sorts of beeping. Sound technician doesnt know what tgey are doing. The sound check was so extremely loud ' so loud it was as if they were in my room. And the beeping from sone machine went on for quiet a while. The noise echos up. Why youd hold an event in a lobby when the rooms surround it. So freaking stupid. I was concerned about the room when it was situated behind a screen and there was equipment in the hallways. Im like what the hell. If id known this was going on wouldnt have stayed here. But when hotels hold events its usually in a ballroom far away from hotel rooms. The girl when i called down asking about noise and telking her it was too loud. She says everybody knows this event is going on. We hold it every year for past 50 years. Really?? I dont live here and i booked this reservation through a third party like most people. I said how long is this going to go on for? She said she didnt know? Really absurd remarks. The manager of the front desk needs to train his staff better. Plus room service. I called to ask if there was a book as most hotels have a book about hotel with info on room service cost. The girl told me to look online at the menu. There are no prices? Other issues - heating

Leisure Self

10/10

Exceptional

02 Nov 2025

Jason

Great staff….very accommodating and the private tour was excellent. Drinks and cigars in the Churchill Bar were very enjoyable. Not sure who approved the renovations in the hotel but it’s obvious they have no sense of preservation or care of the hotels history. If not for the cheap and hurried renovations this would have been completely 5 star.

Leisure Partner

10/10

Exceptional

02 Nov 2025

Barbara

Check-in was excellent. However, once we got

8/10

Excellent

29 Oct 2025

Martin

Staff, amenities, location, cleanliness.

10/10

Exceptional

25 Oct 2025

Frank

The atmosphere and comfort

Leisure Self

10/10

Exceptional

25 Oct 2025

Karen

Update lights

Light bulbs out in bathroom, next to bed, and front table.

Self

6/10

Pleasant

24 Oct 2025

Evelyn

Check in great, valet great but parking expensive. Told at check in bottled water in room. At arrival, no water. No TV remote. I called front desk, one sent up, I asked person about water and was given a pitcher of water. Got into shower this morning, no soap. I rented 3 rooms. One friend had no water. Other room had pastries with ‘Welcome Mark’ note on it. Rooms obviously not ready for guests.

Leisure Friends

8/10

Excellent

21 Oct 2025

David

The Brown Palace is top notch in service and accommodations, but has some issues that come with a building of this age. No controls for the temperature in the rooms ( a staff member has to come to the room to manually adjust a hidden control to change the temperature).

Business_and_leisure Partner

10/10

Exceptional

20 Oct 2025

Michael

Classic old hotel right in the action of downtown Denver!

6/10

Pleasant

14 Oct 2025

Joel

When we first arrived, Bellman took our bag but after checking in no one offered to take our bag to the room. Check in clerk was pretty unfriendly and not very helpful giving us information on the hotel restaurants and transportation.

Our room did not have a working thermostat and we were told it could not be repaired.

Pretty disappointed that restaurants and bars were closed at 11pm. We came back Saturday evening after attending a concert hoping to grab dessert, but nothing was open.

Restaurant food and service was very good, but I would not recommend staying at this hotel againl.

6/10

Pleasant

13 Oct 2025

Michael

Cold room, could not use thermostat (didn't work). Could not get hot water in sink until the day we left.

Family

4/10

Poor

13 Oct 2025

BARBARA

Terrible - wouldn't change room for me. Checked into room 625, but there was no air. They gave me room 425, and the same issue was there. Finally, I was given room 702 same issue. Met a nice house keeping gentlemen that assisted me and my husband, to get the air moving.

Friends_and_family Family

6/10

Pleasant

12 Oct 2025

Rebekah

I was a little reluctant to book this hotel based on mixed reviews. The hotel overall is beautiful with old world charm, but is in need of comprehensive maintenance. While the room was clean with modern amenities, the bathroom pocket door was broken, lights needed replacing and hooks were missing from doors. The lighted make up mirror didn’t work, and several lamps also didn’t work in our room. Ice machines were out on all floors. The piano music in the lobby and the afternoon tea were a total 10/10! Staff was nice and accommodating.

Leisure Family

8/10

Excellent

10 Oct 2025

Kevin

Lovely, historic, well appointed property, however, all the ice machines were missing, $14 for internet??

Leisure Partner

2/10

Poor

05 Oct 2025

Gregory

These rooms are not in good condition. The furniture is damaged and stained, the staff especially concierge is non reachable and just zero value for the expense. This isn’t the brown palace we Denverites remember.

6/10

Pleasant

05 Oct 2025

Sean

The lobby was beautiful, but the rooms are in need of renovation.
Bathroom drain had a smell of sewage.
Ceiling fan squeaked so loud we had trouble falli by asleep.
Bed frame squeaked every time we moved, and woke us up.

Leisure

10/10

Exceptional

27 Sep 2025

Raymond

We were there following the wedding of a friend.

Partner

2/10

Poor

26 Sep 2025

Jordan

The hotel was OVERPRICED and outdated. Our room didn't even have hot water in the shower. It was legit falling apart. Paint chipping, wallpaper falling off. It definitely was NOT cleaned. The front desk didn't even acknowledge us. No discount, no apology. We were a burden. The valet which cost over $65 TOOK 35 minutes to get our car. Don't stay here.

Leisure Family

6/10

Pleasant

15 Sep 2025

Matthew

Awful sewer smell throughout the 7th floor where we were staying. Lasted all 4 days

10/10

Exceptional

13 Sep 2025

John

Parking fee fiasco

Been going for past 50 years. Everything about the hotel is fine except for one glowing disrepancy. Charginf $63 for overnight parking is outrageous. When one is paying that much for a room, a parking fee like that is an insult, a poke in the eye. There is no way the cost is justfied, even if it is a \"third party\" parking concession. That's enough to keep us from coming back

Partner

10/10

Exceptional

13 Sep 2025

Amanda

Denver Gem

My stay was absolutely wonderful! I’m from Denver and I grew up hearing all about the Brown Palace. How fancy and magical their high tea offerings are to how luxurious and world class their spa/salon is. Can’t forget the amazing restaurants and bars within the hotel as well allowing for so much to do while staying there. I was thrilled to finally get the chance to stay and explore. I would come back again and again. The front desk staff was friendly and very helpful upon check in. I had a lovely drink and appetizer at the Ships Tavern. And then wrapped up my stay with two of the best spa services I’ve ever had, to date. It was just fantastic!

Self

10/10

Exceptional

11 Sep 2025

Josh

Great place to stay

It was a short stay but the atmosphere was perfect, I had a corner room with a great view.
The architecture was beautiful.
Definitely recommend

10/10

Exceptional

08 Sep 2025

Brady

What a treat! We were upgraded because of our very special occasion! We only wish we had more time to spend at The Brown Palace! We are thankful the staff made this a memorable experience all around.

Leisure Partner

8/10

Excellent

04 Sep 2025

Virginia

Unfortunately , we didn't have time to look around. Assistance was excellent. Bed very comfortable . Only negatives were: had to run water in shower a very long time before it got hot and toilet paper holder didn't stay attached. Wish we had more time to experience the environment.

Leisure Partner

10/10

Exceptional

01 Sep 2025

Eleanor

Outrageous cost for valet parking otherwise a lovely historic hotel in Denver. Convenient to union Station and 16th st mall. Staff is friendly. We love the Brown Palace and will return in the future.

Leisure Family

6/10

Pleasant

01 Sep 2025

Greg

Beautiful historic hotel, but had a lot of issues. We walked into our hotel room and it had a leaking ceiling. Was not a big issue though. We had issues with our TV and called about it. They said they would send someone to fix it. They never came. In the lobby, they have a bathroom with a very leaky faucet that was not fixed in the few days we were there. At one point it was gushing water and the handle was off. They got it repaired so that it wasn't gushing, but it still leaked very badly. We also saw a wall repair going on in the hall of our floor. It just came across that the hotel was not being well maintained.

Leisure Friends

2/10

Poor

31 Aug 2025

Juana

I was expecting a better place, however the rooms, hallway, stairs, and floors are dirty. Closest are filled with things hanging around. No wipes properly. Bathroom has stained and furniture are old falling apart. Very small fridge that doesn't work. No microwave. No water. Didn't like it at all. Staff is very rude and didn't respond to any questions, no even when asked about the story of the hotel. I will not recommend or stay again.

10/10

Exceptional

29 Aug 2025

Alison

Beautiful property! Great service. .

Leisure

10/10

Exceptional

28 Aug 2025

Tracy

Loved it

Friends_and_family Family

6/10

Pleasant

17 Aug 2025

Kenneth

Hotel was beautiful but the room was rough. The bathroom sinks when turned on leaked from the handles bad. The shower head was pretty much siliconed on. The toilet paper holder was hanging on by a thread. Had to call and go down to request coffee and water several times. After 3 days someone showed up to give us coffee and water. Cleaned the room once. Wont ever stay again. Our rental car was in valet and there was an accident.

8/10

Excellent

17 Aug 2025

Greg

A great 4 day stay. The only blemish (black eye) was the service, treatment and food at the Shipyard Tavern. Very poor experience, but the rest of that stay and amenities was spot on.

Leisure Friends

10/10

Exceptional

15 Aug 2025

Verified traveler

Downtown Denver

Beautiful old hotel. Classic. Fantastic bars and restaurants

Self

10/10

Exceptional

11 Aug 2025

Lauren

Very lovely and historic

Leisure

4/10

Poor

28 Jul 2025

Kenneth

First night AC ran all night and was freezing cold. In the am there was limited hot water. One staff member was so rude we contacted the front desk. Tried to reach the GM with no call back. Supervisor did give us a room change. Love the hotel but will not come back.

Leisure Family

10/10

Exceptional

27 Jul 2025

Don

Excellent customer service!!

Leisure Partner

10/10

Exceptional

19 Jul 2025

wayne

Enjoyable!