Name: The Brown Palace Hotel & Spa, Autograph Collection
Address: 321 17Th St, Denver, 80202, US

10/10

Exceptional

26 Jul 2026

Katherine

The rooms were amazing, the staff was phenomenal, and all the outlets had great options and decor. We went to afternoon tea which is something I would highly recommend. Come back later for music and cocktails in the atrium on the weekends. And you must do the tour for sure! We will be back to enjoy the property further.

4/10

Poor

26 Jul 2026

Kristin

Waaaay overpriced for what you receive. Looks like a motel 6 in the rooms, lacking anything that makes it 4 stars in my opinion. Maybe this was a luxury place 10 years ago but not anymore. A legend in their own mind is the phrase this place made me think of. $6 cup of black coffee? Hard pass, I won’t be back.

2/10

Poor

26 Jul 2026

Stephanie

I was charged a dinner I didnt have there. I was over charged on my stay. To get a manger to take care of it was nearly impossible still dont have a updated receipt. The air quality there is horrible smells like dust through out. Not worth it.

10/10

Exceptional

24 Jul 2026

Thera

A great place to stay! We stayed for our 19th anniversary and enjoyed our stay

6/10

Pleasant

22 Jul 2026

Ashley

Terrible experience at Ship Tavern. The hotel room was ok but did not feel high end. the toilet was rickety and the cold water barely worked. Breakfast, tea, cigar staff were all excellent.

10/10

Exceptional

19 Jul 2026

Karen

Front desk staff was kind and helpful. The concierge was wonderful and had lots of information about this beautiful historic hotel.

10/10

Exceptional

17 Jul 2026

Rachel

It was like staying in a museum! Stunningly beautiful and every last bar, restaurant, experience was 10/10. You must stay here!

Partner

10/10

Exceptional

09 Jul 2026

Dominick

First class in every aspect

Partner

10/10

Exceptional

29 Jun 2026

Yan

Very good no problem

Partner

10/10

Exceptional

20 Jun 2026

Paige

Everything was perfect! Only hiccup was check-in was a big delayed and after 4pm but they gave us free champagne.

6/10

Pleasant

15 Jun 2026

Suzanne

This hotel needs to be renovated. It’s very outdated. Ceiling is peeling. Carpet is so old. We changed rooms because the AC is broken in many rooms. It’s a hotel with history but just come for the high tea and experience the lobby. Don’t stay here.

Friends

10/10

Exceptional

15 Jun 2026

Sharie

Great stay!! We had just a quick overnight and everything was great!

Partner

8/10

Excellent

14 Jun 2026

Kaylin

The Brown Palace is truly a timeless experience showcasing beautiful architecture and preserved history. Most staff were virtuous. Concierge not very helpful. Variety of restaurants on site. Definitely worth a visit:)

Family

6/10

Pleasant

10 Jun 2026

Bonnie

Built in 1892, the Brown Palace has seen better days. The bathroom sink had cracks that encompassed the bowl. The ceiling had several patches of paint ready to fall, in addition to stains. One curtain rod was partially snapped off. There were few amenities i.e. shower cap. Staff processed my bill incorrectly. This is a Marriott BonVoy property.

Self

6/10

Pleasant

09 Jun 2026

Nicholas

The Brownstone Palace is an architectural gem, which would be a pleasure to stay in, but is poorly managed and not well maintained. Our first room on this stay had a damaged shower, and so after one night we were moved to a another room which also had a damaged shower door and a bathroom door which did not properly close (see attached photos). The new room was also lacking robes, and when it came time to replace towels and a bath mat, the first night we received one bath towel for two people, no bath mat, and no new hand towels. The second night, we received neither bath nor hand towels, this after we had already complained about the first night. Nor for our troubles, were offered any offsetting compensation or upgrade. Before we booked at the Brownstone, relatives who had stayed there warned us to check our final bill very carefully since they were almost double-charged for some items. When we received our final bill, we also would have been double-charged for the last two nights. Also, a $15 credit we were promised for each night was not accredited on the final bill. The hotel manager did double the credit when he was made aware of the omission and removed the double-charges for the room, but be warned: If you decide to stay at the Brownstone Palace, check your final bill very carefully. We mention all these negatives very sadly because the hotel is so beautiful, and the staff so friendly, that we would love to stay at the Brownstone Palace the next time we are in Denver.

Partner

10/10

Exceptional

06 Jun 2026

Michael

ABSOLUTELY SPECTACULAR HOTEL. NEVER HAD TO LEAVE FPR ANYTHING. RESTAURANT, BAR, FOOD & SERVICES ARE ABOVE PAR

Business Partner

6/10

Pleasant

06 Jun 2026

Nicholas

On this stay there were problems. Our room had a broken shower door (Why did they put us into such a room?) and at breakfast both our food and the food at the table next to us came out cold. The hotel seemed overwhelmed.

Partner

6/10

Pleasant

05 Jun 2026

Nicholas

The Brownstone Palace Hotel is a beautiful facility, really something worth seeing and knowing about for its architecture and history. However, our room was small and cramped, and though we were told that there was a water station on every floor, there was none on ours, and I had to go searching for one on another floor. Breakfast was not included at our price range (still not inexpensive for the size and appointments of the room), though purchased a la carte, it was delicious and well-served.

Partner

2/10

Poor

01 Jun 2026

Kelly

Upon entering this hotel, we were overwhelmed by the smell of mildew and cigarettes. After checking in, we went up to our room to find we were not in the correct room. We called down to the front desk and were told that our room had been given away and that was the room that they had for us. At this point, they did not offer to refund us any of the cost for our upgraded room. After arguing back-and-forth, they finally agreed to reduce the rate but did not have our room available as they have over sold. Various members of the staff said that this hotel over sells and has people without rooms or without the correct room pretty frequently. In our room the shower door, toilet and towel holders were all broken. Our room stunk of sewage and maintenance man could not find out why. However, the maintenance man was very nice and agreed that, yes in fact our room did smell like sewage. We had zero hot water and there was a strange beeping noise in our room all night. We stayed one night and moved to a new hotel the next day. Do not stay at this hotel! Staff exceedingly rude, it stinks, it’s filthy and broken down and you may not even have a room if you do book there.

Partner

6/10

Pleasant

01 Jun 2026

Tamara

This property failed us in so many ways. Where is the general manager? Who is driving this historic ship? So expensive for so little. The valet service, room service and high tea service were very good. Nothing else was. Not worth the money. No basic amenities like water or soap for $690 a night. $69 resort fee for WHAT???? Not even a bottle of water in room. Much less than a holiday Inn. Just ridiculously over priced and had no value. Very very disappointed. Did not even get the room type I paid for. They need to fire the general manager and start over.

Family

6/10

Pleasant

31 May 2026

Jason

I mean… at this point you stay for the lobby! It’s awesome!

Self

10/10

Exceptional

31 May 2026

Steven

Most elegant hotel in Denver. Great room, facility and service! We will be back.

Friends_and_family Friends

8/10

Excellent

29 May 2026

Armando

I love this classic old hotel. It's really beautiful and the restaurants and bars are amazing. The problem is I saw a little details that were being dropped. Like plugs not working in the hotel rooms like pieces missing from the bottom of the sink so you could see the pipes. Like the front desk staff underdressed.

Self

6/10

Pleasant

27 May 2026

Paul

The hotel is historic but it shows its age. The floor of the bathroom to which we were first assigned was elevated about one foot above the rest of the suite making it difficult to access for an elderly couple. In the room to which we were moved, the floor had no step into the bathroom but there were also no grab bars available in the showeror elsewhere. There was no hot water for several minutes after turning on the faucet. The wall thermostat was inoperable and we had to be supplied with a space heater. The outside air temperature was hovering around freezing at the time of our arrivsl yet an an engineer had to be called to turn off the very noisy air conditioner. On one occasion, we had to call for the room to be made up after we had waited most of the day. Our request for wake up calls was ignored.

On the positive side, the hotel is beautifully decorated, the restaurant we used was excellent and a live pianist in the lobby played for much of the time.

Family

4/10

Poor

22 May 2026

JAY

I booked a King Suite on Hotels.com. When I arrived, I had a small room with a Queen bed. I went to the front desk and they said I should complain to Hotels.com because they sent the wrong room order. They said they had a King Suite available and gave me keys. The new room was even smaller, but had a king bed. And, the A/C didnt work in the new room. I called the front desk and asked if this was a suite, she said the suites are not available and would cost me a lot more, even though my receipt said \"KING SUITE\". I asked to switch back to the other room, because the A/C worked, and the front desk person said \"fine\" and slammed the phone down and hung up. I then noticed I paid the room rate on Hotels.com, and the Brown Palace charged my card the room rate as well. So not only did I not get the room I wanted, I was charged twice! I won't be booking rooms anymore using Expedia or Hotels.com.

10/10

Exceptional

21 May 2026

Kelly

The spa is amazing the restaurants are delish!

Self

6/10

Pleasant

21 May 2026

Melissa

Got the room with a tub/shower combo as I was looking forward to a luxurious staycation that included would have included a luxuriously long bath, a show and good food. Sorely disappointed with how the trip ended, but it did start great to check-in was very friendly and inviting. I took care of the show and good food earlier in the evening and when I got back at 1 AM wanted to check the bath off my list. The steady stream literally that came from the faucet was cold and never got much more than a strain. Knowing it was late and that maintenance probably wasn’t there at 1 AM on Saturday. I chose to wait till the morning to talk to the front desk when I explained what happened front desk clerk was very condescending and snippy and I was turned away with you. Haven’t left the water on long enough. It’s an old building. Wow thanks already feeling uncomfortable. I chose to not argue and went back up to try and fight with the tub and again leave it running to try and warm up the water in Denver all my life so I was hoping for an amazing experience with the well-known Brown palace overall great room and amazing history, but staff interaction believe something to be desired

Partner

10/10

Exceptional

13 May 2026

Josh

Staff was the difference!!!

Partner

10/10

Exceptional

11 May 2026

Taylor

Always an exceptional experience. We can’t wait to get back.

Partner

4/10

Poor

11 May 2026

Sharon

Will never choose this hotel again!

Self

8/10

Excellent

10 May 2026

Milan

Beautiful building and room are good sizes

Self

10/10

Exceptional

30 Apr 2026

Andre

The breakfast menu was fresh and the service excellent.

Partner

8/10

Excellent

23 Apr 2026

Melody

Breakfast food was good!

Family

6/10

Pleasant

22 Apr 2026

Lyndsay

Beautiful hotel. Loved the history tour provided by Lee (concierge). Drop by the Ship Tavern … the Fish House punch is very refreshing and comes in an amazing tiki cup!

Partner

8/10

Excellent

21 Apr 2026

Leslie

The property definitely has “Titanic” vibes. On check in the front desk clerk was less than thrilled to be there.when I got to our room it was large and nice. But then I noticed the curtains were hanging off the rod which made the room look trashy. I tried to climb on a chair to fix myself and did temporarily until I opened the curtains again.

Friends

10/10

Exceptional

14 Apr 2026

Kathleen

Classic and classy hotel...afternoon tea was too expensive but worth it for a one-time treat

Partner

10/10

Exceptional

29 Mar 2026

KayeLani

Clean room with nice amenities Beautiful historic hotel. Attentive staff.

8/10

Excellent

21 Mar 2026

Lance

Very old building but would have thought when allowed to be in autograph collection room amenities would have been better

No plug for phone charger
No coffe maker except espresso machine which didn’t accept the coffee pods very strange
No hand soap in bathroom but they did remedy that

4/10

Poor

18 Mar 2026

terence

Seriously in need of a major renovation. Peeling paint, old dtained carpet and furnishings. Bathroom a train wreck.

Self

10/10

Exceptional

17 Mar 2026

Marlo Nicole

Always enjoy my stay at The Brown Palace, such an elegant step back in time!!

Partner

10/10

Exceptional

16 Mar 2026

Denise

We stayed for the St. Patrick's Day parade. Very nice stay at the Brown. Very friendly staff, excellent food and lively, friendly guests.

Partner

6/10

Pleasant

13 Mar 2026

Laura

Front desk experience was great. Clean room.

6/10

Pleasant

09 Mar 2026

Asher

Historic and great location for CBD work but hotel needs some improvements. Big and comfortable rooms and quiet which is perfect for business travel.

Self

8/10

Excellent

08 Mar 2026

Elizabeth

Always love the Brown Palace, staff is always great. The jazz music on Sat. is terrific! My only recommendation is that our room needed some upkeep, thing starting to fall apart in the room that need attention to keep this a spectacular hotel.

Partner

6/10

Pleasant

04 Mar 2026

Michael

The Brown Palace, of course, is an iconic and beautiful hotel. We have stayed there in the past and have enjoyed it very much. Unfortunately with this stay, the front desk staff and the house keeping was substandard. The Valet and restaurants/bar service were excellent and up to the standards I would expect in a hotel of this caliber.

Family

10/10

Exceptional

01 Mar 2026

Della

Such a beautiful hotel. The music in the atrium was lovely and our dinner at The Palace Arms was devine!! We enjoyed our stay!

Partner

10/10

Exceptional

01 Mar 2026

Jeremy

Room was fantastic. Amazing mattress, great pillows. Very quiet-it’s in downtown Denver and it’s so quiet. We didn’t want to leave. Room service was amazing. All the food was amazing in the tavern and breakfast restaurant. We’ll be back

2/10

Poor

01 Mar 2026

Jose

Checked in at 4:30pm and our suite was not ready until 6pm. The room key reader was not working had to have maintenance come and fix to get into our room. Temperature in the suite was set at 76 degrees and not able to change it. Maintenance had to be called again for that issue.

Partner

6/10

Pleasant

01 Mar 2026

DAWN

Elevators were out...not enough staff to even replace batteries in safe...plus hot water took forever to get hot and no full length mirror in hotel.

Friends

6/10

Pleasant

28 Feb 2026

Donna

We loved the history of the hotel and how well it has been kept in its original decor over the years. But was disappointed in the front desk customer service as I called ahead and told them it was a night for my husband’s retirement celebration and asked to have champagne glasses put in the room. The customer service rep didn’t seem to care about the special occasion at all and then when we arrived also mentioned in person and still no care. We got to the room which had no champagne glasses and had to call room service. For a high end hotel I expect better customer service and for the price the bed should have been much nicer.

Partner

10/10

Exceptional

23 Feb 2026

Liz

Great stay. The fees and valet make it tough to afford to stay

Partner

8/10

Excellent

21 Feb 2026

brian

The room was cold when we arrived due to the valves not being open for the heater. There is a piece of granite missing at the soaking tub. Other than that the room was spacious and it did have city views. The fire alarm went off at 3:45 a.m., apparently a false alarm but no all clear signal. Also the staff did not come out and apologize or all for any compensation for the inconvenience. Upon checking out it 6:45 we learn that there was no one there to help with the luggage. The front desk clerk seem uninterested and the dilemma. The valet was very helpful and should be commended. Overall the stay was good and the restaurant Palace had excellent food.

Partner

4/10

Poor

20 Feb 2026

Don

The lobby was amazing but the room had several issues. The cove lights did not work in the room. The fart fa in the bathroom didn’t work. The handle on the shower door was about to fall. There was plaster damage to the ceiling in the entryway. Also tried to check in 5 minutes early and was told we would be charged $75 for early check in, so we stood around the lobby waiting with all the other people who didn’t want to pay up. All in all, it was like stay at the Hampton Inn. Where we should have stayed. At least I would have had free waffles in the morning!

8/10

Excellent

19 Feb 2026

Kirsten

Rooms need updates. Only half the plugs working in the room toilet clogging with very little tissue used. The hotel is beautiful but Marriott needs to invest in a refurbishment.

8/10

Excellent

15 Feb 2026

Tina

Clean room, decent dining options

Business_and_leisure Friends

10/10

Exceptional

12 Feb 2026

Randy

Everything was awesome!!
Staff, rooms and overall.

Business

10/10

Exceptional

09 Feb 2026

Barry

Staff and service was top notch. Loved the historical aspects of the building.

10/10

Exceptional

29 Jan 2026

Dave

Beautiful hotel, great restaurants and courteous staff. They even have a first class cigar lounge.

Leisure Partner

2/10

Poor

28 Jan 2026

Barbara

No heat in the rooms. Engineers had to get on hands and knees to turn something deep in equipment to adjust -super loud blower and no thermostat control to adjust. Terrible when’s it’s literally freezing outside. Toilet didn’t flush properly. Food in the Tavern was mediocre at best. I was so cold I almost left in the middle of the night. Even when they tried moving me to another room, it was even colder. Terrible experience. This once beautiful historic hotel is run down, w non-working mechanical, plumbing, etc etc etc.

10/10

Exceptional

27 Jan 2026

Steve

We love the Brown Palace. The location and facilities are great. It is very charming. We had some problems at check-in but they got resolved and we got an upgraded room. The heating system seemed to struggle but it was extremely cold outside.

8/10

Excellent

25 Jan 2026

Daniel

Generally the hotel is beautiful and in a great location.

Only complaint is there was no thermastate in the room and on Jan 24 temps were single digits outside and the room was cold with no way to get it hot.

Other than that, great place to stay. Staff are great and its buzzing with activity.

Leisure Partner

10/10

Exceptional

25 Jan 2026

Susan

All of the above
We always stay here whether on business or pleasure

Business_and_leisure Partner

10/10

Exceptional

22 Jan 2026

Angelina

Customer service from everyone was exquisite and hotel beautifully preserved

Leisure Partner

8/10

Excellent

18 Jan 2026

Rose

Beautiful historic building in the heart of Denver. We enjoyed the interior design, and the property tour which highlighted the history.
Breakfast at the hotel was good as was the service.
Fabulous western historic museum is across the street and a great Mexican food restaurant

Leisure Partner

6/10

Pleasant

13 Jan 2026

Tonya

I have always heard about The Brown Palace and what a special historical hotel that it is. We attended a tea party for my Aunt and stayed the night. I would rate our overall experience marginal. Service was slow, room was in need of an update, many items were worn. There are some really special historic architectural aspects of the hotel. But for the price and ratings I was under impressed and hope this special place gets makeover to bring it back to its glory days.

Leisure Family

8/10

Excellent

10 Jan 2026

KETTY LEMUS DE

Shower fawcet was hanging from wall and not able to showere, so they swap us from original room and it was Xmas Eve and my wife accepted but it was very inconvenient on that night. We only stayed one night. Eventhough I would recommend for the beaty and histroy of hotel.. their dealing with this inconveninece was terrible and they fitted us in a smaller room and no bathtub

Leisure Family

4/10

Poor

06 Jan 2026

WILLIAM

the HOT WATER TOOK FOREVER to heat up .
also the room was left uncleaned several days.

10/10

Exceptional

05 Jan 2026

Janet

Everything was excellent. (one small thing)
*There is no water pressure in the shower.

10/10

Exceptional

04 Jan 2026

Roni

Clean room, exceptional service in all respects!

Friends_and_family Friends

4/10

Poor

02 Jan 2026

Veronica

Very rude front desk. There was no child water in bathroom sink.

10/10

Exceptional

01 Jan 2026

Julie

Paul at the front desk was great.
The valet crew was great too

10/10

Exceptional

29 Dec 2025

Cathleen

Room was great! Thank you.

10/10

Exceptional

28 Dec 2025

Ryan

The Brown Palace is wonderful. We really enjoyed our stay. It has so much rich history and character

Partner

6/10

Pleasant

28 Dec 2025

Margaret

Room hot, no way to adjust the temp.
Bathroom had an awkward big step up into it with an accordion door. That step is an accident waiting to happen. We had to keep the light on so we wouldn't trip in the middle of the night. Sink handles did not shut off normally. Had to find the right position (both hot and cold handles) to get the water off. Tub stopper had to be opened manually.
Bed not very comfy. Springs made noise when moving. Did not sleep well.
Hotel atmosphere is beautiful. Just wish our room represented that same feeling.

Leisure Partner

10/10

Exceptional

28 Dec 2025

Charles

Quick check in, nice room

10/10

Exceptional

26 Dec 2025

Lora

Everything

Leisure Family

6/10

Pleasant

26 Dec 2025

Karen

The room was adequate, however the coffee maker did not work and we could hear the noise from the lobby very clearly. We were not told that reservations were required for breakfast on Christmas Day and were not able to have a table. Dinner at Palace Arms was disappointing. The food was delicious, but the servings were tiny considering the price. However, Edward was very understanding and comped one of our meals. We appreciate that courtesy.

Leisure Friends

8/10

Excellent

25 Dec 2025

Karlie

One of the best places to stay in Denver at Christmas time. The room was super clean, all the staff were great. The food at the Ship Tavern has vastly improved since I went last ~2 years ago

Leisure Partner

10/10

Exceptional

25 Dec 2025

Carla Emilia

Room was very nice but I could not switch off the heat fun

10/10

Exceptional

25 Dec 2025

Lisa

The hotel is beautiful

Friends_and_family Friends

6/10

Pleasant

22 Dec 2025

Andrew

The atmosphere and ambience are compelling. However, both the rooms our party had revealed a lot of damaged and broken fixtures requiring repair. The diverter handle in our shower was missing and one of the two reading lamps built I to the headboard was broken. There is no noise sealing around the door so any activity in the centralwill go right thru the door and disturb the occuoants, as it did for us when they started mic checking at 8 am for a debutant ball dress rehearsal. The shower water oressure is inadequate. Hotwater takes 5-10 minutes to get to the sink or shower.

Friends_and_family Family

6/10

Pleasant

21 Dec 2025

Rob

Room was tiny, elevators were very slow. The property was extremely crowded, we couldn’t get into the afternoon tea because we didn’t make reservations months in advance, no consideration for paying customers. The $15 off for an in-house meal doesn’t work if you pay cash, just beware.

Leisure

10/10

Exceptional

21 Dec 2025

Laura

First time staying at the brown. Great experience.

Leisure Friends

8/10

Excellent

21 Dec 2025

CYNTHIA

The room was a nice size and very clean. However, in the evening, we did not have hot water. It is a lovely old hotel with a wonderful history but there seemed to be issues with customer service. At both check-in and check-out there were angry customers at the counter. And, the valet overnight parking was over $60!

2/10

Poor

20 Dec 2025

Charles

Check in was a zoo as was getting the valet to park my car. Two of our three rooms were not ready for several hours after normal check in time

10/10

Exceptional

19 Dec 2025

Joe

We only stayed one night, but experienced excellence in everything we did and saw.

Leisure

10/10

Exceptional

19 Dec 2025

Jessica

I love This Place

10/10

Exceptional

13 Dec 2025

suzanne

Love

6/10

Pleasant

12 Dec 2025

Jacqueline

I didnt like that they only took credit cards and dont take cash. My room was to hot and i needed a fan( couldn't control the temperature). The bathroom sink was broken, no microwave.
Asked for a early wake up call and didn't get it. Overall tge palace is beautiful.

2/10

Poor

10 Dec 2025

Mark

Do NOT book this hotel. Especially not in winter. This hotel was a massive disappointment! I am an Elite Bonvoy member of Marriott and have stayed in Autograph Collection hotels around the world. Marriott classifying this hotel in this class is a disgrace The building is in shocking disrepair. The price point can only be propped up by its historic reputation, I would rate this hotel in the absolute lowest class, based on room condition and experience equivalent to a motel! The heating system in the entire hotel is broken, walking into the room was like walking into a sauna literally, we were forced to immediately retreat to the passage. The hotel staff could not fix the situation. After on hour the fan was switched to blowing hot air to room temperature air. Without any option of room change upgrade or downgrade possible we decided to go to the bar for a drink. One hour later there was very little to no improvement with hotel magenta not about to even promise any kind of rectification. Bathrooms of restaurants in the property were equally in disrepair, faucets not working or running continuously. Absolutely shocking condition for any Marriott of any class!

10/10

Exceptional

07 Dec 2025

Tomas

Great service, beautiful decorations.

Leisure Family_with_children

8/10

Excellent

07 Dec 2025

Carol

Our room was freezing cold. Had to ask twice to get the heat checked. Main room’s heating worked but master bedroom’s heat did not work at all. Had to use a space heater the rest of our stay

Friends_and_family Family

10/10

Exceptional

03 Dec 2025

Joe

This hotel was was beautiful. Rich history that was well preserved but moderized for comfortable convenience. The ship tavern makes a mean espresso martini. Staff was extremely warm and welcoming. The churchill bar look really cool but we didnt visit. Unfortunately we didnt get to visit the restaurant for breakfast as it was closed Thanksgiving on our checkout day. There was a tea time when we checked in that people seemed to love but we had prior plans.I will definately stay here again

Partner

6/10

Pleasant

30 Nov 2025

Carlos

Beautiful decor. Restaurant staff excellent. Front desk personnel mediocre. Room was freezing had to be moved in a non professional manner.

4/10

Poor

30 Nov 2025

Molly

We booked a room with a king size bed and were given a queen. This stay was a 17 year anniversary evening for me and my husband. It was disappointing to not get the room we booked. We treated ourselves to a nice staycation night, and felt disappointed with zero communication from the check in that what we booked was not available.

Partner

8/10

Excellent

30 Nov 2025

Clark

Classic hotel with lovely restaurants, bar, spa. Superb fron̈t desk staff. A minor problem with the shower door was handled promptly but in my absence maintenance staff left the room door wide open when they left. Thankfully nothing was missing. The Christmas decirations in the atrium were amazing. High tea was very popular!

Leisure Self

8/10

Excellent

25 Nov 2025

Ara

The stuff we’re super friendly, the property looks beautiful, especially with all the holiday decorations. The only issue we ran into was the water pressure in the rooms..

4/10

Poor

24 Nov 2025

Angela

my shower lacked hot water pressure in the main overhead shower head so I had to use the hand held shower with minimal pressure. Additinally, the water took forever to heat up--I had to turn on the shower and wait about 10minutes before the water was warm enough to use so I took mainly cold showers. I notified the front desk on the first day. They sent people up who said I had hot water just but only from the hand help. Noone suggested a different room, noone offered a complimentary \"sorry for this nconveneience\". Not what I expect from a Bonvoy and definitely not as a loyal and long term member.

Business Self

8/10

Excellent

18 Nov 2025

Tamara

Cute hotel but the beds are not comfy. Remodel looks like it was done in a hurry, grout/caulking all over the tub and missing in other areas. Great location however!

Partner

8/10

Excellent

14 Nov 2025

Deborah

Coffeemaker was broken. Room was clean but furnishings were dated and tired.

Friends_and_family Friends