Name: Holiday Inn Express Denver Downtown
Address: 1715 Tremont Place, Denver, 80202, US

Holiday Inn Express Denver Downtown

Denver - CO · United States

100 reviews shown

4/10

Poor

02 Aug 2026

Timothy

We were told the hotel had central air and that they could adjust the vents to make it cooler. Upon returning to our room there was box fan for us to use to cool the room. There was food from a previous guest left in our mini fridge. The breakfast was ok but the potatoes were stale and sausage links a little cool.

6/10

Pleasant

02 Aug 2026

Cynthia

older hotel which is showing some wear and tear.But excellent helpful staff

4/10

Poor

01 Aug 2026

Yesenia

The location was convenient to downtown Denver. The hotel does need some renovations. Biggest complaint was that there is no central air conditioning and it was hot in our room. Bring your own fans.

4/10

Poor

01 Aug 2026

Julie

Your staff clearly doesn’t get paid enough because they couldn’t care less about customer satisfaction. They are simply doing the bare minimum.

8/10

Excellent

31 Jul 2026

Steve

Staff was very nice. The room was dated but fit our needs perfectly. The carpet needs to be cleaned. Otherwise a very nice stay.

8/10

Excellent

31 Jul 2026

Elizabeth

N/a

10/10

Exceptional

30 Jul 2026

Thomas

the ice maker on our floor was broken but the location is excellent I wish the room had had a refrigerator and had been a little larger but the staff was friendly the room was clean and the location was excellent so I'm going to give it five stars

10/10

Exceptional

29 Jul 2026

Karla

Nice accommodations and great location. I stay here every summer.. Staff is always nice andI love the fact it is directly across from the Brown Palace, a historic hotel.

4/10

Poor

29 Jul 2026

Jerry

The staff was good but our room but our air conditioning didn't work in our room but was still in 80s in our room. We told staff workman brought us fans but that didn't cut it . Couldn't sleep due to heat and sticky. Desk staff nice people but never solved issue should have put us in different room. I liked the people but when your hot and sticky in your room ruins day.

10/10

Exceptional

29 Jul 2026

Richard

Cool spot. Breakfast was super good. Valet is $51 parking not so good but i guess that's how it is downtown.

2/10

Poor

29 Jul 2026

Ashley

Room was very hot, they gave us a box fan, homeless people begging for money as soon as you walked out the building. Would not recommend at all especially for a family

6/10

Pleasant

29 Jul 2026

Valerie

If you get a top floor room prepare for it to be hot. They brought us a fan to “cool the room” but it didnt help. Sucks there is no control for the ac in the room

2/10

Poor

29 Jul 2026

Ashley

Would not go again not ac

4/10

Poor

29 Jul 2026

Jay

Fairly nice but overpriced chain hotel, excellent downtown location. Main complaint, the air conditioning was not keeping up, no offer to change rooms or to book a nearby hotel, although they did bring a couple of fans. Didn’t help much, overall a pretty miserable experience.

8/10

Excellent

28 Jul 2026

Kimberly

Our stay was pleasant since the room was clean and included the basic amenities. The only minor complaint would be the lack of working central air conditioning in the room, which made it a little uncomfortable. Luckily, we were able to call the front desk and they had someone bring us an additional fan to help stay cool.

2/10

Poor

28 Jul 2026

Thomas

They tried to give me a box fan instead of a working air conditioner. All outlets near the bed non-functional. Don’t stay here.

4/10

Poor

27 Jul 2026

Brandi

Horrible parking and no ac

8/10

Excellent

27 Jul 2026

Tina

Room was dated but very clean. Fold away couch is not reccomend. It's very small. And thin. Breakfast was good.

8/10

Excellent

27 Jul 2026

Christopher

2/10

Poor

26 Jul 2026

Linda

The air conditioning was terrible we had to move rooms and it was still hot. Other than that the stay was ok. The breakfast was ok as well. Coffee was great.

8/10

Excellent

26 Jul 2026

Mary

The breakfast was good. The valet was prompt. Room was tidy.

Our room locked malfunctioned on our last morning and had to wait for staff to snake the lock. We were confused about the valet charge and parked in public parking. Then the hotel explained that valet was included in the room rate.

2/10

Poor

26 Jul 2026

Beverly

The room was extremely small and nothing like the pictures. The bathroom was extremely small and the toilet was stuck in a corner and the lid didn’t even open all the way. There was central air so we were told we could not adjust the thermostat and we’d have to call the desk if it was too hot or cold. They brought us a fan to use because it was too hot. There was no cold water and by the end of your shower the water was scalding.

2/10

Poor

25 Jul 2026

Vishal

Ac not working, staff is not responding, breakfast is good

4/10

Poor

24 Jul 2026

Jamie

The entrances by the sign were all locked so we were unable to figure out what doors to go inside. When we finally found the parking garage entrance they told us it is required to pay for valet parking ($50 a night) in order to use the hotel parking. The valet was extremely rude and did not give us any information on other places to park. He did not help us with our bags either. When we went to check in, the woman at front desk did not greet us. She told us that the hotel has central a/c so if we needed our room cooler, we could call down and they would send maintenance to lower the temperature. They did not lower the temperature, they brought us a box fan. Our room felt warmer than outside the entire stay. The room did not have a fridge or microwave, so we were not able to save our leftovers from restaurants, which was very frustrating. Overall very disappointed in this hotel. I will say breakfast was good though.

10/10

Exceptional

24 Jul 2026

Linda

I truly enjoyed my stay at the holiday in. Express. Not only was everything clean, the staff was very helpful and breakfast was wonderful.

10/10

Exceptional

23 Jul 2026

Douglas

Great staff. Made our stay great. Great location.

10/10

Exceptional

23 Jul 2026

Michael

Corner room with stunning panoramic views!!!

2/10

Poor

23 Jul 2026

Erica

Room was dirty, hair in the tub. No hot water.

10/10

Exceptional

22 Jul 2026

David

It was very hot outside and two staff members asked me if my room was comfortable. AC was working in my room.

4/10

Poor

22 Jul 2026

Annette

The a/c not working well. The staff did bring a fan however I prefer ac

8/10

Excellent

22 Jul 2026

Vashni

There were a variety of choices including very hot options for breakfast. I really appreciated having decaf coffee available. Not having full control of my room’s thermostat was a bit interesting. Overall I enjoyed my stay in the comfortable, clean, quiet room that I stayed in.

8/10

Excellent

20 Jul 2026

Ted

Great location in downtown Denver. We had a King Suite on the 20th floor - room was great & we liked the bridge to the iconic Brown Palace to the Ships Tavern. The only negative was the air-conditioning. It was very weak & didn't cool off the room very well. It was hot in Denver, but the AC should cool the room. The staff was helpful by bringing us a box fan. We would definitely stay there again.

Partner

2/10

Poor

20 Jul 2026

Matthew

The air conditioning barely worked was 77 degrees in my room. All they gave me was two small fans to help cool the room

Self

2/10

Poor

19 Jul 2026

Rachel

The front desk staff were rude and felt like we were an inconvenience, breakfast both days was awful. All the hot food was cold and tasted old. The room was very clean. The air conditioner did not work, they gave fans. The maintenance person who gave us the fans was very nice and the gentlemen doing the valet parking were also very respectful and helpful. The lobby in general smelled like sewer and had pungent odor. They also ran out of towels for guests.

Family

4/10

Poor

19 Jul 2026

Tasha

Air conditioning didn’t work.

Family

2/10

Poor

17 Jul 2026

Verified traveler

Never reserve a hotel here worst experience ever!!!!! 0/10 would not recommend

Family_with_children

10/10

Exceptional

17 Jul 2026

Brian

Breakfast was excellent!

10/10

Exceptional

17 Jul 2026

Rachel

I’m

Family_with_children

10/10

Exceptional

16 Jul 2026

Evelyn

The breakfast had a good selection, including caffeinated and decaf coffee. Access to the coffee machine 24/7 was much appreciated. The bed and pillows were very comfortable, and the bathroom (although small) had everything we needed. The position of the hotel was very convenient, since we were able to use the free bus on 16th Ave to and from Union Station.

Partner

2/10

Poor

16 Jul 2026

Deanna

Filthy rundown old hotel that charges $50 for parking per day.
Shower water ran all night, even after it was repaired.
Cold breakfast and sour milk.
Save your money find a different hotel.

Family

4/10

Poor

16 Jul 2026

Mollie

We had no air conditioning the week we were there and it was t least 95 degrees every day. Trying to sleep was miserable. Anytime we came out of our room the hallway was at least 10 degrees cooler. We asked a few times but nothing was done. Other vacationers told us they had the same trouble. At night it was cooler outside and I wish we could have opened a window to get a breeze!

My husband went down on our last night there (7/25/26) to grab DoorDash and he overheard two different guests calling about the air conditioning. He saw the desk attendants appease the caller but as soon as they hung up they snickered to each other and said “Yeah I’m not doing that”. Unbelievable.

Partner

6/10

Pleasant

13 Jul 2026

Joshua

The staff were nice. Breakfast was great. At check-in they said if there was a problem to call and they'd have maintenance help. We called. Maintenance couldn't help. Room was hot all weekend. \"It's central AC\" then turn it up, it's 100 outside I don't want it 80 in my hotel room.

Partner

10/10

Exceptional

13 Jul 2026

Andrew Ryan

Very happy overall. Staff was wonderful. Very clean

Self

10/10

Exceptional

12 Jul 2026

steven

Fantastic location a amazing high rise holiday inn very nice.super comfortable bed.a amazing tv huge flat screen tv that you can watch on the couch in the extra space just like a living room or it can be adjusted to watch in a king size bed. A amazing marble bathroom. And much more.
Sincerely steven Craig shopnick

Friends_and_family Family

8/10

Excellent

12 Jul 2026

Melissa

Super close to Paramount Theater.

Partner

10/10

Exceptional

11 Jul 2026

Michaelangelo

Very nice over all... view was amazing

8/10

Excellent

11 Jul 2026

Olufemi

Great hotel and location. Close to the convention I was attending. Two issues though. Firstly there is no manual control on the air conditioner. Centrally controlled by the hotel. Secondly, the shower pressure was low. Minor issues but might be major issues for someone else

Self

8/10

Excellent

11 Jul 2026

David

Room wasn't ready at 5pm but they got it cleaned pretty quickly and I didn't have to wait long. Everyone was nice and super helpful. When i was checking in, some other guest staying there was berating the girl at the front desk about parking like you really gonna act surprised that downtown of a major city has paid parking, i would have told the guest to st*u but the front desk handled it calmly and professionally so I just wanted to give props for that.

Friends_and_family Family

8/10

Excellent

10 Jul 2026

Martin

The property is very well kept.

Partner

4/10

Poor

10 Jul 2026

Veronica

Great stay but the heat in the rooms was horrible. The air conditioning needs to be better

Self

10/10

Exceptional

09 Jul 2026

Eduard

Family

6/10

Pleasant

07 Jul 2026

Angela

There was a smell coming from the drain in tub and the outlets in the room did not work. Also the entire room lost power by just plugging in the hair dryer

Friends_and_family Friends

8/10

Excellent

04 Jul 2026

Richele

Check when you book your room, studios don’t have a fridge. Also the ice machine on my floor wasn’t working. It was a great room for what I needed otherwise.

Self

4/10

Poor

04 Jul 2026

Akifumi

Location was good, and all staffs are nice & freinedly.

Family_with_children

8/10

Excellent

03 Jul 2026

Katrina

My stay was good overall. The front desk, kitchen and maintenance staff were friendly, attentive and accommodating. The only issue I had was the room temperature. The property has centralized air conditioning that didn’t allow us to regulate the temp using the thermostat in the room. Ray from maintenance explained the situation and brought up a very powerful fan that cooled the room off quickly.

8/10

Excellent

03 Jul 2026

Margaret

Was very conveniently located downtown to shops and restaurants. The room was very clean but, the mattresses were pretty shot and the toilet was difficult to flush from a handle on the wall. Other than that, it was a nice room for the location and price.

Family

8/10

Excellent

03 Jul 2026

Sarah

The staff was great. The hotel was nice. The tv in the bedroom didn’t work.

Partner

6/10

Pleasant

02 Jul 2026

Amelia Rose

First room we were given was dirty. Second room was fine very small, no fridge. Lights barely worked. Elevator worked half of the time. Constantly had to get out of the one side and use the other elevator.

Partner

10/10

Exceptional

02 Jul 2026

Kevin

Good location and room
Comfortable bed
Staff very helpful

Self

10/10

Exceptional

02 Jul 2026

John

Staff was very informative. Issue with elevator and ac but not resolved. Miguel(maintenance) was great.

Partner

4/10

Poor

01 Jul 2026

James

It was a journey!

Air conditioning didn’t work in the room well at all, maintenance was very polite, came to check it out and left a fan, but did say he would make a recommendation for us to move rooms. It was our last night, the fan was ok so we just stuck it out.

Hot water was a journey as well, out of 7 showers between my family we got 1 warm shower. But good news the water didn’t drain either in the tub so your feet could stay in the cold water!

They have a few remodeled floors I guess, but until this place is renovated I don’t recommend at all.

2/10

Poor

01 Jul 2026

Kathy

Room 1764 had no air conditioning. A maintenance worker came in at midnight lifted the counter off of the air conditioning unit and try to repair the air conditioner to no avail. I feel that I deserve a refund due to the fact of the inconvenience of not having an air conditioner while on my stay in Denver Colorado

Friends

6/10

Pleasant

30 Jun 2026

Nickolous

The staff was the best part of our stay, excellent customer service from all staff, especially the male night auditor!

Not going to lie, for about $200 a night you would think there would be more amenities or the property would be more updated. Valet was not worth $51.00 in my opinion. It took almost 30 minutes for our car to be grabbed by the valet and that was after trying to call the ticket phone number listed multiple times to request pick up per the property. For future if we knew it was available, we would have parked out car right down the road at the pay and park place.

Partner

6/10

Pleasant

30 Jun 2026

MIRIAM

Was on the 22 floor room was hot. Did call for maintenance they brought a fan I would have not survived the night with out it.

Family

10/10

Exceptional

29 Jun 2026

Nelyda

Very clean room, helpful staff, delicious breakfast and good air conditioning

Friends_and_family Family

10/10

Exceptional

28 Jun 2026

Roberta

Very friendly staff, convenient location, good breakfast buffet. Very reasonably priced food items (soda, snacks) in the lobby.

Partner

2/10

Poor

28 Jun 2026

Alberto

A/C no working and shower no working good

Friends

8/10

Excellent

28 Jun 2026

Charlotte

It's a good hotel, well located, clean and comes with breakfast. The air con is run centrally (on \"central air\") so to change the temperature, an engineer has to come into the room to adjust the mechanics.

Self

6/10

Pleasant

27 Jun 2026

Monica

Liked that we could walk to restaurants, movies, Coors Field, the hotel was having trouble with one of the elevators and the pancake maker was out of order, also some rooms were having a/c issues.

Family_with_children

6/10

Pleasant

27 Jun 2026

Jen

The gentleman at the front counter was very rude and not very helpful. He acts like we are an inconvenience.
The room was comfortable temperature at times we would want it cooler but we had to call front desk to adjust the thermostat and didn’t want to bother the front desk.
The valet service was ok. In the mornings they were difficult to contact and we waited 10 minutes before anyone showed up. We were the only ones waiting at that time.
Perfect location it was a mile walk to Coors Field and it was a direct shot. Up 17th Street to Blake Street and the to the ballpark.
If you want a quiet location this is not the place to stay. Sirens all the time.

Partner

2/10

Poor

27 Jun 2026

Martha Guadalupe

The room was dirty, A/C didn’t work, and staff wouldn’t let us borrow a staff saying they were all out and eventually it would cool down.

Family

6/10

Pleasant

26 Jun 2026

Nina

No air conditioning making the rooms really hot. Maintenance said they fixed it and left us with a couple of fans.

Friends_and_family Family

6/10

Pleasant

26 Jun 2026

Reuben

AC was not controllable, hot water took 10 min to come up

Self

4/10

Poor

26 Jun 2026

Aaliyah

Hello the property was just okay, I was checked in early with no problems however, the room I was put in had no lighting and sockets did not work, phone in room did not work as well then I was moved to another room with no problems, the next room that was given bathtub did not drain water and was completely bagged up took over an hour for maintenance to fix problem, staff then accommodated myself with another room and the phone,lights, and bathtub was working.
I do believe that the property should take heed to those problems and fix them

Family

4/10

Poor

25 Jun 2026

Laura

El cuarto estaba limpio pero dañado los muebles el personal no fue muy amable tenían actitud de adolescentes el cuarto de servicio no fue muy bueno no lo hicieron diario tuve que bajar a pedir mis toallas limpias

Self

2/10

Poor

25 Jun 2026

Brad L

Tiny rooms, Air Conditioning is non existent, power went our room so they moved us to a new room and it was just as bad

Partner

8/10

Excellent

24 Jun 2026

Peter

Staff pleasant and helpful. Location convenient. AC very comfortable and consistent. Breakfast just okay, but free. Worked nicely for my needs.

Self

6/10

Pleasant

24 Jun 2026

Jason

Friends

6/10

Pleasant

23 Jun 2026

Kate

A/C didnt work. Staff changed us rooms right away but the AC didnt work in the other room either. We got a room with a bed and sofa bed, super small

10/10

Exceptional

22 Jun 2026

Martha

By far one of my favorite hotels in Denver with amazing staff, rooms, views, and the best free breakfast.

Partner

10/10

Exceptional

22 Jun 2026

charles

Desk staff were excellent. Nice breakfast, Clean room, very comfortable setting.
A/C was a bit of a problem but staff/maintenance were very accommodating. provided
fans and gave us a discount rate.
Very nice location and several restaurants nearby.

Friends_and_family Family

8/10

Excellent

21 Jun 2026

Melissa

Friendly and attentive staff. Clean room. Comfortable bed. Location was awesome. Plenty of restaurants and shops.

Family

4/10

Poor

21 Jun 2026

Anderson

The staff was excellent and very helpful with whatever we needed. The building however is terrible. It seems like old building that had the decor updated but nothing else (lipstick on a pig). The AC is centralized so you have no control in the room. The top floor was very hot at night with the room being at least 80 degrees and feeling like there was no airflow, when the high outside during the day had only been in the mid 70s. The top floors were hot while the lower floors seemed very cold meaning the centralized heat was to blame.The staff was receptive and said they would turn the temperature in the building down and brought us a fan which helped some but it still seems absurd that it should be an issue. The next day we were able to get a different room on a lower floor but that just leaves the problem for other guests. The shower drains in both of our rooms were slow to drain. There were several places in both of the rooms we stayed in where the ceiling or walls were damaged. The elevator had restricted access to upper floors requiring your room key and on several occasions we would scan our key and it would indicate it had scanned be we were unable to select a floor. The staff was great, the location was good, but the building issues really overshadowed everything. I would not recommend staying here unless there had been some major infrastructure updates its not worth the cost.

Partner

4/10

Poor

21 Jun 2026

Gail

On check in we were advised that the air con is set so if we want it any cooler to ask at the front desk. Only 1 elevator was working on a 22 floor hotel. In the room, it was too warm. The shower was cold so I called front desk to report. We waited over half an hour before I rang again but it kept going to answer phone so I went down to the desk. There was a queue of people with one “new” member of staff trying to deal with them all. When I got to the front of the queue and told her my issue she said she would call the engineer and started to put my details on a post it note. I said I’d wait for her to call him and she went to discuss with her supervisor who said they would text him and couldn’t give an expected time he would attend. In the meantime my husband called me to say he was there and it was fixed. It wasn’t actually “fixed”. We had to flush the toilet about 16 times to make the shower hot. Along with that we were given a large fan to help with the room temperature. Luckily we can sleep with such noise as it was very loud.

Partner

10/10

Exceptional

20 Jun 2026

Theresa

I was thrilled about where this was located because I could walk to a lot of places and not worry about parking or traffic.

Partner

10/10

Exceptional

17 Jun 2026

Faye

Enjoyed our stay!
Staff and service was excellent

Friends_and_family Friends

6/10

Pleasant

16 Jun 2026

MARIA Mercedes

There weren’t any body towels in the bathroom. Unfortunately I couldn’t asked for them because I noticed after a showered and the only towels were hand towels.

Friends_and_family Family

8/10

Excellent

16 Jun 2026

david

The room was clean ,got to check in alittle earlier the posted. Down side issue with air conditioning how ever room rate was adjusted

Partner

10/10

Exceptional

16 Jun 2026

Margarita

Nice location

Family

6/10

Pleasant

16 Jun 2026

McKenna

The breakfast was great! The hotel itself wasn’t great.

Friends

2/10

Poor

16 Jun 2026

James

AC broken in room. Very hot- staff not too concerned, brought fan. Terrible sleeping. Hot and Humid. No ice machine on floor- broken too. 'MARKET' place without any beverages to buy- depleted stock. All calls to front desk went to voicemail including calls to valet. Waited 20 each time needed to get car out of valet.
Was suppose to get a credit back on room due to terrible conditions, have called 3 times, no credit yet.
HORRIBLE hotel.

Family_with_children

8/10

Excellent

15 Jun 2026

Karen

Missed having a bathtub-but breakfast and staff were great

6/10

Pleasant

15 Jun 2026

Erika

Billy at the desk was great at check in but things deteriorated from there .. the desk staff didn’t answer the phone more than three times, no sodas stocked in the hotel, we asked for a late checkout, they said yes, then turned off our keys.

Partner

2/10

Poor

15 Jun 2026

Jan

There was a surprise 200 dollar deposit and they said they would give me back my money after 3 to 5 days that is a lot5 of money for me why cant they gave it back when I check out ?

Self

6/10

Pleasant

15 Jun 2026

Takashi

Good location, I got a corner room and the room was small but it was fine since I was staying solo for a business trip!

Business

4/10

Poor

14 Jun 2026

Andy

AVOID this hotel. Our room was unbearably hot (over 80 degrees) in early June. There is a major issue with the air conditioning on the upper floors. Hotel staff were able to provide a fan but no other solution. Judging by the amount of fans available this is a known and ongoing problem.

6/10

Pleasant

14 Jun 2026

Gabbi

We had a few issues such as small stain on comforter, wet spot right when you walk in (probably spilled cleaning solution but still) they tell you at check in to call the front desk if you need help with the AC bc it’s central heat and air and we tried calling maybe 30-40 times and nobody answered we had to call the help line to get to the front desk. On the hotel profile it says on site parking and not a lot of people will do more digging but it’s actually $51 a day valet parking so we found a cheaper lot but that was frustrating.The shower was completely clogged and the tub would fill up after about a minute of being in the shower. Housekeeping never came on our 3 night stay when we did not have our sign on the door and we were gone for quite some time. The person who checked us in did not mention the $50 a day incidental fee so my card was charged without me expecting that extra amount and It almost drained my account due to the unexpected expense. I’m not sure if that fee was mentioned in the booking I will have to go back and check I do not remember seeing a $50 a day fee and they did not mention it to us at check in. Other than that we the staff was nice and they offer a good breakfast + snack options and the beds are comfortable. I hope our room was just a fluke and others are much nicer

Friends_and_family Friends

10/10

Exceptional

14 Jun 2026

Alfredo

Clean rooms

Partner

4/10

Poor

13 Jun 2026

Larry

Hotel was nice, breakfast was really good.
No hot water in the shower!
Could not adjust temperature in our room.
Was told to let them know and then would adjust it.
Their answer was a box fan, really?

Family

6/10

Pleasant

12 Jun 2026

Dan

There is no fridge, or coffee maker in your room. If you want ice, the hotel informed me that only the ice machine on floor 8 is working. This is a 22 floor hotel. This hotel needs a serious renovation.

Self