Holiday Inn Express Denver Downtown

United States , Denver - CO
DENVER, 1715 Tremont Place
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100 reviews shown

6/10

Pleasant

16 Mar 2026

Daniel

Clean room and staff great. But no hot water in the evenings and rooms not well sound proofed.

Partner

6/10

Pleasant

15 Mar 2026

Jennifer

The room was quite hot as the air condition isn’t controllable in the room very easily. They were able to bring us a fan that helped a little. The room was a lot smaller than I thought with very very limited space in the bathroom. I also wasn’t aware there was no fridge or microwave. It was clean though and the staff was very good.

Partner

8/10

Excellent

15 Mar 2026

Darrion Demond

Staff is great. Valet parking $$$.

Family_with_children

10/10

Exceptional

14 Mar 2026

Tanesha

Good

Friends

10/10

Exceptional

14 Mar 2026

Dionne

It’s in a nice area, room was clean only thing the water didn’t get hot but staff was notified. The staff was friendly and helpful . Lots of convenient shopping areas on 16th street. Wi- fi worked fine

Self

6/10

Pleasant

14 Mar 2026

Raquel

Staff at front desk were amazing, rooms were ok , ammenities could be better

Family

2/10

Poor

13 Mar 2026

Kate

Air conditioning didn’t work. They didn’t really tell me that. When I asked to turn the temp down they put a tower fan in our room while we were out.

10/10

Exceptional

13 Mar 2026

henric

We do the Denver game

Friends_and_family Friends

10/10

Exceptional

13 Mar 2026

Lisa

Staff was absolutely accommodating. Shared great knowledge about the area. First time at a holiday inn. I will definitely come back

Family_with_children

10/10

Exceptional

13 Mar 2026

Austin J

Shower/bath water was really cold, only downside to the stay, would definitely stay here again! It was in a nice area of town, staff is friendly, really accessible for a lot of areas in downtown!

Family

8/10

Excellent

13 Mar 2026

Amanda

Overall was a great stay, there weren't enough lights in the room and none of the ice machines were operational, however the staff was amazing and we had a great stay

Family_with_children

2/10

Poor

13 Mar 2026

Danielle

Charged us $51 for parking after we left and did not disclose the fees of fornparking before hand. Taking total advantage of people!

6/10

Pleasant

12 Mar 2026

Jess

You cannot adjust the temperature in your room. They say you can let the front desk know and they will adjust the thermostat. A man came up and gave us a fan. As a woman going through menopause I would have stayed somewhere else if I would have known I couldn’t control my room temperature. Otherwise the experience was fine. The staff was great.

6/10

Pleasant

12 Mar 2026

Antonio

The hotel is close to shops and restaurants. The internet access was good. The room was very small and there were problems getting hot water. I found the hotel was quite noisy compared to other hotels I have stayed at.

Self

2/10

Poor

11 Mar 2026

Vinnyetta

The hotel had mold.

6/10

Pleasant

11 Mar 2026

Julie

16th street shops near by. Water for shower was freezing cold, reported to management both mornings and nothing was done

Family

10/10

Exceptional

10 Mar 2026

Jamen

No fridge or microwave

Partner

8/10

Excellent

10 Mar 2026

Patrick

Nice place, good WIFI, VERY NICE RESTAURANT'S in walking distance!

Partner

10/10

Exceptional

10 Mar 2026

isabel

Great location close to a lot of restaurants and stores
Staff was friendly and accommodating

Friends

10/10

Exceptional

09 Mar 2026

Richard Thomas

Lobby coffee and full breakfast nice

Self

10/10

Exceptional

08 Mar 2026

Alanna

The room and all guest areas were clean and well-maintained. Glad we got the parking bundle, it made the stay affordable and safe.

Partner

8/10

Excellent

08 Mar 2026

Rebecca

Yeah nothing

Partner

2/10

Poor

08 Mar 2026

Juaquin

No A/C
Staff was very rude
We were given 3 loud box fans
Who wants to be on vacation, and have loud box fans on.

When we called and asked for refund they said that someone would call us back and no one has called.

I will never stay in this hotel or go through Hotels.com cause yall were not a help as well

Friends_and_family Friends

4/10

Poor

08 Mar 2026

Harricharan

The check in staff was really nice & then I needed to find out some information another night and the guy was really RUDE.

Family

8/10

Excellent

08 Mar 2026

Mark

Bed and pillows were very good.
No refrigerator. Lacking in outlets.
Breakfast was tasty.

10/10

Exceptional

08 Mar 2026

Craig

Nicest staff, walking distance to 16th, museums, and convention center

Self

6/10

Pleasant

08 Mar 2026

Manuel

Tienen problemas con el aire acondicionado. Es un problema que tienen hace tiempo y no lo arreglan. Envian al de mantenimiento a verificar y terminan ofreciendote un abanico. A diario nos encontramos personas molestas por lo mismo. Habia que pedir que pasaran a limpiar el cuarto

Family_with_children

8/10

Excellent

07 Mar 2026

Leonard

A little trouble with the cable because of the weather but overall a good stay.

Self

10/10

Exceptional

06 Mar 2026

Lizbeth

Good location

10/10

Exceptional

06 Mar 2026

Preston

Great

Friends_and_family Family

10/10

Exceptional

05 Mar 2026

Curtis

Too hot

10/10

Exceptional

05 Mar 2026

Curtis

It was way too hot in our room. No matter what

6/10

Pleasant

04 Mar 2026

Jessica

Gianni was wonderful. Room not very clean.

Self

10/10

Exceptional

04 Mar 2026

KEDRIEKA

It was close proximity to every thing Denver.

Family_with_children

4/10

Poor

02 Mar 2026

Elvira

No A/C available in the room. Several guests had to settle for a portable fan. The ice machine, water fountain and lobby computer for guests were out of order. I want some type of compensation!! Never staying there again.

Partner

4/10

Poor

02 Mar 2026

diego

Staff was nice , front desk
people helpful , breakfast was good , no ac / heater , shower goes cold if someone else is in shower.

Friends

10/10

Exceptional

02 Mar 2026

Maura

Everyone was very friendly and helpful! The hotel was in a great location. If we come back to Denver I would definitely book again!

Family

10/10

Exceptional

01 Mar 2026

Roxann

Excellent view and the room was amazing!!!

10/10

Exceptional

01 Mar 2026

Danielle

Extremely well maintained hotel with great rates.

Friends

4/10

Poor

01 Mar 2026

Amber Loraine

Cold room, we had to request a space heater 8 times before one was delivered. Even with a space heater our suite never reached a comfortable temp. This hotel should be condemned.

Family_with_children

8/10

Excellent

01 Mar 2026

Severyn

Good staff, parking and service.

2/10

Poor

28 Feb 2026

Nicole

When I checked in the room was no up to par. There was tiny public looking hairs in the shower. There was a hair on the toilet seat. The mattress has blood stains at the bottom of it visible to guests. There was nasty stuff by the bed frame. It was gross. I spoke to Billy who said they oversold their rooms and he had no other room for me. And I had no where else I could go at 10 pm. Room had central heating and air no air conditioning at all. The room was 82 degrees during the day. I spoke with the manager and showed her pictures she apologized for my stay and corrected it but I will not be staying here again unfortunately and don’t recommend this place to anyone either.

Pet

2/10

Poor

28 Feb 2026

Donald

The room was so hot i called the front desk 4 times they brought me two fans and it was still hot they did not have another room so we had to suffer i really think we should get a refund

10/10

Exceptional

28 Feb 2026

Jai'Erria

The staff!

Self

10/10

Exceptional

28 Feb 2026

Jaja

Gianni was friendly and super helpful.

Self

10/10

Exceptional

25 Feb 2026

Raisa Maria

Great service, room was nice enough for what you pay for especially for location

Self

10/10

Exceptional

25 Feb 2026

Alex

Giovani was excellent and very patient and respectful

Friends_and_family Family

8/10

Excellent

24 Feb 2026

Kennedy

Room was clean. Staff was nice. Room was a little small for the money. But overall 8 out of 10

Self

2/10

Poor

24 Feb 2026

Beverly

The hotel did not have heat for the majority of our stay. Our room was quite cold, and they eventually sent up a space heater to help solve the problem. The lobby and breakfast area were quite cold on several days that we stayed at the hotel. Although the location of the hotel is ideal for visiting downtown Denver, I would not recommend this hotel until the heating system has been renovated.

Friends

4/10

Poor

23 Feb 2026

Erica

We were given a room with no heat; the hotels solution was to provide a small space heater. We requested a new room, which we were granted. The second room also had no heat so we used the space heater which caused a fuse to blow. We spent the night with no heat and the next morning we used the space heater which again caused a fuse to blow, only this time they had difficulty restoring power. This resulted in us being moved to their sister property across the street.

Friends

2/10

Poor

23 Feb 2026

Angela

I booked my room for my 5th Anniversary trip to Denver. I checked in 2/20/26 and the first room was cold. They sent maintenance up to try to fix the heat but it never worked so we were moved to a different room. The next room was also cold maintenance came 2x to try to fix the heat. The front desk offered a space heater. The space heater did not heat up the room, we slept in layers and a coat on night 1. The following morning the lights went out in the room and I had to switch to a third room. In the third room the heat seemed to be working because it was blowing lukewarm air, along with a space heater. I was able to sleep in night clothes instead of heavy clothes and a coat. I checked out today 2/23/26. I am very disappointed in my stay and I will be contacting corporate to get my money back. Denver Colorado was very cold this weekend. It snowed my first night and to not have adequate heat in the rooms was unacceptable and I will never stay with this hotel or company again.

6/10

Pleasant

22 Feb 2026

Natashia

Staff was great! Room don’t have heat.

Partner

8/10

Excellent

22 Feb 2026

Bobby

Small but comfortable room. Everything clean and tidy. No coffee maker in the room, just a heads up. Staff friendly and check in was smooth. The included breakfast in the morning makes it an even better deal. Omelettes, pancakes and the usual hot breakfast buffet items. Location is right in the middle of downtown Denver and walkable to everything.

Partner

10/10

Exceptional

21 Feb 2026

Stacy

Friendly and helpful staff, great breakfast, clean and comfortable room.

Partner

10/10

Exceptional

21 Feb 2026

Whitney

Gianni at front desk was awesome!

Friends_and_family Family

2/10

Poor

20 Feb 2026

Gretchen

The place was freezing. The heat didnt get above 63°. And that was with the space heater the front desk offered us. I stayed here last year and thought the heat issue was my travel partner. Its obviously a problem that they are not addressing. The night desk clerk was great. The morning clerk wouldn't even talk to me and went in front of me when I was trying to get coffee. The bed was very comfortable. I will never book this hotel again and would not recommend.

2/10

Poor

20 Feb 2026

Reza

There was no heat, the whole hotel runs on a boiler system which means the rooms are not controlled individually by the room thermostat. The bpiler was down the entire night. They brought a space heater but was still very very cold. I had to wait to talk to the manager the next morning when she was working to request a refund. She was kind enpugh to give us the full refund the two nights we booked. But her kindness does not change the fact that its February in Denver and its 25 degrees leaving the rooms extremely cold even with the blankets!

Partner

4/10

Poor

20 Feb 2026

Kesley

The bathroom was very tiny in the room we stayed in and our request to have issues addressed in our room took too long. The first night we arrived the light bulbs in our room was out which made the room very dark.

When we called to have it fixed, it took several attempts to reach the front desks and maintenance took several hours to come to our room. By the time they got to our room we were already in bed trying to go to sleep so we sent them away. We petty much ate dinner in the dark that night. We put in the request at roughly 6pm and maintenance didn't arrive until about 930pm.

We told them if they can please come back in the morning. The following morning we left our room about 1pm and no one showed up. On our way out of the hotel we had to remind the front desk of our issue.

In addition to this we had a car registered with the hotel for valet parking. They gave us a ticket and said when you're leaving please request your car ten minutes in advance. Every time we were leaving our room for the day and requested our vehicle in advance as suggested no one answered the phone even after multiple attempts and we had to personally go down there to request our vehicle. This put an extra stressor on our vacation because it put us behind schedule for several activities we had planned. I typically enjoy booking with this hotel but this experience was not the best. Overall this location just seems very unorganized.

Leisure Partner

10/10

Exceptional

19 Feb 2026

Erika

Staff was very courteous

Family_with_children

8/10

Excellent

18 Feb 2026

Sheryl

Amazing staff -- clean room.

Friends_and_family Family

10/10

Exceptional

17 Feb 2026

Joseph

Front desk was very nice and attentive during check-in.

10/10

Exceptional

17 Feb 2026

Ruby

Very helpful and courteous staff! Great location- walking distance to bars and restaurants. Good breakfast selection.

Partner

10/10

Exceptional

17 Feb 2026

Demando

Great location

Business

10/10

Exceptional

16 Feb 2026

Ana

The room was clean and large. The staff were very friendly!

Leisure Self

6/10

Pleasant

16 Feb 2026

Carlos

Was clean and all but didn’t like the fact that I couldn’t turn up the heat in the room

Leisure Self

6/10

Pleasant

15 Feb 2026

Erika

The temperature of the shower water was inconsistent. My daughter never got a hot shower.

Leisure Family

4/10

Poor

14 Feb 2026

Satoko

No hot water. We had only ice cold water. Called front desk three times, no one answered. Went to front desk and told them about water. Someone came and fixed it (that’s what he said). My daughter started taking shower with lukewarm water. 5 minutes later ice cold water again. No shower for me. This happened at my friend’s room too. Gave 2 stars because there was breakfast ready at downstairs. That was good.

Leisure Family

10/10

Exceptional

14 Feb 2026

mariah

It was an all around great experience. It was my first time in Boise and the staff was so helpful in giving me ideas on what to do.

Leisure Family

6/10

Pleasant

13 Feb 2026

Graciela

Room over all was clean, view was amazing but, the heating and cooling could not be turned up or down.
Our phone didn’t work to call the valet to pull up my car.

Leisure Friends

8/10

Excellent

13 Feb 2026

Vincent

The staff were great! The room was clean. The shower pressure was amazing! Dining area was spotless and the coffee machine did its job! For the price I was a little disappointed that there was no fridge or microwave in the room. Totally my fault for not double checking the room amenities. Overall great stay! Close to everything!

Leisure Self

10/10

Exceptional

13 Feb 2026

Meredith

The valet parking was wonderful! The front desk gals were so helpful and our room was just what we needed. Clean-a little small-but we were there to sleep and go to markets. Adequate breakfast, but some items were already gone by 8:30.

Business

10/10

Exceptional

12 Feb 2026

Declan

great room, gianni at desk was great, breakfast and breakfast lady was fantastic too.

Self

8/10

Excellent

12 Feb 2026

Amelia

Great staff, room was clean

10/10

Exceptional

12 Feb 2026

Amy

The staff was the best! Very friendly and pleasant. The view was incredible as well!

Partner

4/10

Poor

11 Feb 2026

Royalty

Staff was decent & breakfast was nice but the room was freezing. The thermostat didn’t work in our room and we froze until house keeping brought a portable heater to our room. It wasn’t even a cold day in Denver, so this was particularly frustrating. Would not stay here again.

Business Partner

10/10

Exceptional

11 Feb 2026

Demando

Great Hospitality

Business

10/10

Exceptional

10 Feb 2026

Mary

The downtown location was great, the rooms were super clean. The staff was very courteous and helpful. I would stay again.

6/10

Pleasant

10 Feb 2026

Edward

There were no cups, coffee maker, microwave or frig, and we had to ask for cups & could have used frig. The room itself was fine & comfortable

Business Partner

10/10

Exceptional

09 Feb 2026

Anthony

Great Breakfast!

4/10

Poor

09 Feb 2026

Michael La

Room was ice cold. Shower had no hot water. No cups in room for water. I had a 3 night stay and after the first night, I had to request a new room, which I did get. The new rooms shower did work, however after I had returned to the room after my business meeting, the heater in the 2nd room also didn't work. I always stay at an IGH Hotel, but this experience wasn't what I'm typically used to. In addition, $49 per night for a hotel guest in unacceptable. Guests should have cheaper parking options. $150 to park a vehicle for three nights is absurd.

Business Self

10/10

Exceptional

09 Feb 2026

JOE

yeah

Friends_and_family Friends

10/10

Exceptional

08 Feb 2026

Jose

Hotel is in a great location and offers a really good breakfast. Gianni at the front desk made special arrangements for us and made the stay worth it. Only downside of this hotel is that you can hear people in the rooms next to you, fighting or just having a normal conversation. Other than that, great experience.

Leisure Family

4/10

Poor

07 Feb 2026

JOSEPH

No AC controls in the room. Some people were roasting. One person couldn’t get hot water to work. The staff were nice. But hotel needs some maintenance.

10/10

Exceptional

07 Feb 2026

Jim

Quick and easy to capital and mall!

Business Self

10/10

Exceptional

07 Feb 2026

Jim

All good

6/10

Pleasant

06 Feb 2026

Panayiotis

Nice reception from the staff. Rooms a little neglected.

10/10

Exceptional

05 Feb 2026

Anthony

Everyone in this hotel, Hotel staffed the supervisors even down to the maids. The clerks are outstanding. The food is excellent. The rooms are extremely clean. Everybody is so polite. You're not a number. You're actually treated with teen respect with understanding and patience. This is the best hotel I've ever been in in my life right down to the very piece of you could put a microscope on and never find any flaw on what's whatsoever.i would actually be always recommending this IHG \"The Holiday Inn Express Hotel\"above all others in Colorado! No question the Second Level has a walk over Tremont Pl connecting \"The historical bound Palace hotel a triangular shaped hotel built in 1892. It has actually eight levels eight stories back in that era engineers could only build a building six levels or six stories, but with a triangular shape as a key puzzle piece Tiny Broadway with the old streets of the original downtown Denver following the river it's amazing that there's a chandelier in there. Oh my God anything you see in there is all historical. It's breathtaking. Absolutely it's a little pricey a brown palace but you get what you pay for but for my money The Holiday Inn express Hotel\" The complementary breakfast is excellent. 24 hour coffee. Can you imagine that perfect cup every time I enjoy it I would recommend only this hotel, outstanding One Block away from the 16th St Mall. A Free Full Size shuttle Bus every Five Minutes stops at each Block Quite the outside Mall experien

2/10

Poor

03 Feb 2026

Michael

We did not have a working toilet for 2 days.i called and asked for a plunger 5 times!! I went n down stairs from the 21st floor at least 6 times and asked. There was no response. It took 2 days for them to send someone up and 3 seconds for them to plunge it. How is there no maintenence or plunger in a hotel? And to top that

10/10

Exceptional

03 Feb 2026

Ashley Nicole

Staff were friendly and helpful the entire stay.

Leisure

4/10

Poor

03 Feb 2026

David

There was no hot water and no heater in the room, unfortunately, the hotel had a problem with a lot of guests

Leisure Family

2/10

Poor

02 Feb 2026

Janice

No heat in room had to use a space heater, no microwave or fridge in room, the outlets barely charged the cell phones tried using the hair dryer blew the breakers, beds felt more like full instead of queen beds, ice on the inside of windows in the morning, staff was not really sorry for no heat but they were nice, breakfast was nice, coffee offered 24/7 luckily. Did get a small discount for our trouble will not recommend to stay there !!!!

2/10

Poor

02 Feb 2026

Trevor

The hotel is freezing and we had to move rooms due to mice

Friends_and_family Family

10/10

Exceptional

01 Feb 2026

Peter

It was exactly what I was expecting. And that's why I booked this property. Clean rooms. Good breakfast. Great location.

Friends_and_family Family

10/10

Exceptional

01 Feb 2026

sky

Staff was great. And the room was very clean

Business

10/10

Exceptional

01 Feb 2026

Marybel

Great accommodations, staff, convenient and clean.

Self

4/10

Poor

30 Jan 2026

Dayleen

The temperature in our room was not able to be controlled. Our room was freezing when we arrived we requested a heater and had to request it 3 times over 3hrs to get one. The only reason I got one is by going down to the front desk multiple
Times. Please understand temps downtown were 5 degrees and negative at night. Since we couldn’t adjust temp we had to turn the heater on an off meaning it got too cold and too hot. The stay was uncomfortable.

Leisure Family

8/10

Excellent

29 Jan 2026

James

Convenient

Friends_and_family Family

10/10

Exceptional

28 Jan 2026

Wan Ting

The room was great and front desk Gianni was amazing!!

Leisure Friends

4/10

Poor

27 Jan 2026

Chris

The room seemed clean but this hotel only has central heating. The night time front desk guy said that if it’s too cold in the room I could call the front desk to have the vent adjusted. The front desk never answered so I went down there at 11pm and they said they would send someone up to make the adjustment. No one showed up and the room was freezing all night. I complained the next day and the morning front desk clerk was cool. He apologized and sent up a space heater and extra blankets and that night was much more comfortable. Weird that the rooms do not have their own heaters. Coffee was good and breakfast was decent. Don’t really want to go back though.

Friends_and_family Family

2/10

Poor

27 Jan 2026

DUSTIN

Our room temp was 52 degrees and we were unable to make it any warmer through the thermostat. Other guests were denied refunds or discounts on their rooms that were also without heat.

Friends_and_family Family