The Curtis Denver - a DoubleTree by Hilton Hotel

United States , Denver - CO
DENVER, 1405 Curtis Street
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100 reviews shown

4/10

Poor

25 May 2026

James

Shower was burning and front desk was not helpful. They moved us to another room that had the same issue. Elevators were down.

Partner

2/10

Poor

24 May 2026

Araceli

I had prepaid for my stay at this hotel and someone at reception checked someone in under my reservation, apparently their first name was similar to my last name. This mistake was not caught until I arrived at 3:00am and I had to book another reservation and put down an even larger deposit since it was not a prepaid room. I was told the hold would drop off the next day.
It didn't and I had a large hold on my card for the entirety of the weekend. Affecting my finances for the rest of the weekend. They offered 2 free \"breakfast vouchers\" to apologize for their mistake. It was miserable. They kept saying sorry there was nothing they could do. The manager could have cancelled the reservation and rebooked the room with the correct deposit hold amount. I will never stay at this hotel again. Because even though you must provide your ID, if you happen to have a similar name to another guest. There is a huge chance you'll lose your prepaid reservation if there isn't a manager on site to remedy the problem.

Self

10/10

Exceptional

24 May 2026

Jose

Highly recommend this hotel. Besides the great location, near many key spots in town, yet at a safe block, the hotel's decoration is carefully chosen and fun, amenities are great, the fitness room is fully equipped, staff are helpful and cordial, and the room was very clean.

10/10

Exceptional

24 May 2026

Melissa

Front desk staff was amazing. Very friendly and helpful. The rooms were clean. Nice location.

Friends_and_family Family

10/10

Exceptional

23 May 2026

Stephen

Friendly staff. Centrally located. I would recommend

Self

6/10

Pleasant

23 May 2026

PRAVEEN

Nice hotel, wonderful location. Had a nice stay for 2 nights. Lost & found, housekeeping would notctewpond after repeated attempts to contact them about a sweater we accidentally left behind at the hotel. Very surprising and disappointing.

Family_with_children

8/10

Excellent

22 May 2026

Angelica

Nice

10/10

Exceptional

22 May 2026

Alec

very good and clean stay

Friends

4/10

Poor

22 May 2026

John Gaby

No breakfast, you’ll have to pay for parking and the parking is really expensive

Partner

10/10

Exceptional

22 May 2026

ALEJANDRO

Fun hotel in the heart of Denver, just steps from 16th street, convention center, etc. Rooms were large and comfortable. Found the cost of breakfast to be high, but plenty of other options nearby so no complains there

Family

6/10

Pleasant

19 May 2026

Areiona

I didn’t know breakfast was offered so I think the staff should let people know even if you have to pay for breakfast it should be better advertised. Other than that I had an amazing time at this hotel !!

Self

4/10

Poor

19 May 2026

David

Check in was great the young lady was bubly and cheerful said we didn't have to pay for parking and took our ticket for the garage. Later at check out found out we got charged $45 a night for parking. Staff the rest of the stay seemed grumpy and bugged if we asked for anything. The elevator situation was horrible only one out of two of them worked coming up and down to the garage. The other 4 inside one never worked another broke during our stay leaving 2 working elevators for a 16 floor hotel was really bad long wait times. Also while checking in was notified that Sunday morning if we didn't leave before 630am we were stuck at the hotel until after 1030am due to a marathon in the area. Which delayed our visit to the zoo. Would've be helpful while booking if this was a notice for our dates of booking. Also the parking option would've been another factor when booking. Didn't factor in the extra $90 charge. Overall the hotel was nice the room was clean but if asked again I would definitely find another location to stay.

Partner

10/10

Exceptional

18 May 2026

Maurren

great location, clean and unique rooms and super friendly staff!
Downsides:
Elevators broke leaving just 1 which was small and slow. I chose to walk up 10 flights of stairs rather than wait 30 minutes.
Bathroom sink water was dangerously hot and didn't get warm, it was either cold or burned you.
This is on me for not realizing sooner but there wasn't really any amenities. No pool, hot tub, games, outdoor seating area and what they did have, breakfast, you had to pay for.

All in all, it was a great stay however next time I will spend a little extra money for amenities.

Family_with_children

10/10

Exceptional

17 May 2026

Amber

Everything was great!

Friends_and_family Family

10/10

Exceptional

17 May 2026

Christian

Great staff and clean.

Self

10/10

Exceptional

16 May 2026

Amanda

All around amazing! The check in staff was wonderful and the room was comfortable and clean

Partner

10/10

Exceptional

16 May 2026

Cynthia

If “the property” was clean is a VERY broad spectrum in a hotel- so I felt that was unfair (to the hotel) question.
I had some concerns, but they were addressed immediately and I was very satisfied overall. The STAFF (including my waitress this morning) is EXCELLENT and very friendly. I would recommend this hotel.

Self

10/10

Exceptional

14 May 2026

Melissa

Great place, friendly staff, location was perfect for everything we did while staying.

Partner

10/10

Exceptional

12 May 2026

Deb

Very clean! Check in and out easy. I would highly recommend!

Self

4/10

Poor

10 May 2026

Joshua

Housekeeping were great, but the front desk were not very helpful. Asked for trash bags and said they didn’t have any but when I asked housekeeping, they gave me some. Also, the air conditioning in my room didn’t work. There’s no power to the unit. The water in the sink came out extremely hot and would take a while to cool down to normal temperature. Got a deal on the booking so I got what I paid for but for a downtown spot the theme in the decorations were okay. Not Hilton or Doubletree usual work.

10/10

Exceptional

10 May 2026

dan

Clean room, comfortable beds, friendly staff

Great location

Pet

10/10

Exceptional

10 May 2026

Kelly

Very close to 16 street mall everything was within walking distance

Self

10/10

Exceptional

09 May 2026

Kevin

Loved the uniqueness and quirkiness of the room! Stayed on the \"Level Up\" floor in the Mushroom Kingdom suite, had a Mario Bros. theme. Huge suite, on a corner!

Family

8/10

Excellent

07 May 2026

Jeffrey

Everything was great except the shower water. It would go from burning hot to freezing without touching the knob. The front desk said that they would look into it and was responsive. They may have but I had to leave quickly in the morning without testing it. Overall a great experience just one mishap. The staff was fantastic though!

Self

10/10

Exceptional

06 May 2026

Renee

Friendly staff, clean, comfortable and loved checkout at noon so we didn't have to rush.
Definitely would stay there again.

Partner

6/10

Pleasant

05 May 2026

Harriet

No amenities such as pool or restaurant.
The location was close to train station, shops and restaurants.

Family

10/10

Exceptional

04 May 2026

Suzanne

Very funky hotel with friendly staff.

Business

10/10

Exceptional

03 May 2026

Virgil

Did not eat or drink

Family

8/10

Excellent

03 May 2026

Bill

Water in bathroom floor, moved to another room with wet carpet. Moved again so lots of up and down the elevator, but staff comped our parking and very friendly so all forgiven.

10/10

Exceptional

03 May 2026

Hannah

Absolutely loved it!!

8/10

Excellent

01 May 2026

Liang

Good, clean, refurbished rooms. Convenient location, however, it gets noisy because the street performers' music gets very loud between 7pm - 12am. But after that, it is quiet.

Self

10/10

Exceptional

29 Apr 2026

Elaine

Clean room, perfect location to walk everywhere. Nice staff

Friends_and_family Friends

10/10

Exceptional

28 Apr 2026

Taryn

Staff was very kind and the welcome with water bottles and cookies in the middle of the night was so great! Any issue we had they helped with

Friends

6/10

Pleasant

28 Apr 2026

Michael

Need to search for free coffee. Staff all very nice. Not a 4star hotel by any means. 2 at best. Free cookies and water. Housekeeping mediocre.

Family

10/10

Exceptional

28 Apr 2026

Sophia

The whole building was a charm! Bedroom looked fabulous and bed was cozy. My only complaint was the shower, it didn’t drain properly and ended up showering in a puddle but after I hit put and advised the front desk they were super quick to send an maintenance guy ti fix it, my sister was able to shower with no problemas next morning so that makes me happy! Great customer service.

Family

10/10

Exceptional

28 Apr 2026

Darlene

Room was clean. Staff was very friendly and accommodating.

Friends

8/10

Excellent

27 Apr 2026

Brittney

The bartender was extremely rude.

Friends_and_family Friends

10/10

Exceptional

27 Apr 2026

Brianna

Such a cool place! So close to everything and everyone was so nice.

Friends

10/10

Exceptional

27 Apr 2026

Sonja

Breakfast was excellent. I would recommend this hotel.

Self

4/10

Poor

27 Apr 2026

Dennis

Would not recommend. I’ve stayed there in the past and it has gone downhill. It used to have a cool vibe now it’s decorated like a play school. Obviously marketing to kids.
A dirty washcloth was in the shower.
My biggest issue was the shower control was dangerous! Scalding hot to freezing cold with no in between. My coworkers were also having the same problem in other rooms. All on the 5th floor!

Business

10/10

Exceptional

26 Apr 2026

Nilsa

Would def go back. The room was clean, and the breakfast was good!

10/10

Exceptional

26 Apr 2026

Thomas B

The property was nicely updated, had a great location and the rooms were nice

Family_with_children

10/10

Exceptional

24 Apr 2026

Gavin

Rooms were big and clean! Had games to play you can ask for at the front desk, and complimentary cookies were delicious

10/10

Exceptional

24 Apr 2026

Christopher

We loved our stay at The Curtis. Celebrating our anniversary, we arranged for a quick 1-night stay in downtown Denver for dinner and a Rockies game. We were not disappointed with the unique atmosphere and playful spirit about the hotel. Our room was spacious and clean, we had a great view of the Rocky Mountains. We got large bottles of water, extra coffee when requested, and fresh cookies! We enjoyed the The Corner Office for drinks and brunch the next morning. Overall a great time, we will definitely be back.

Partner

10/10

Exceptional

24 Apr 2026

Kerry

Clean. Convenient location

Family_with_children

10/10

Exceptional

19 Apr 2026

Jason

Perfect stay. Keep up the great work.

Business Friends

10/10

Exceptional

19 Apr 2026

jesus

My stay was amazing I've stayed here in 3 different occasions and it never disappoint

Partner

10/10

Exceptional

17 Apr 2026

james

Great service wonderful stadd

Friends_and_family Family

10/10

Exceptional

17 Apr 2026

Amy

Great location, friendly staff

Family

10/10

Exceptional

16 Apr 2026

Carol

The best quirky hotel ever. Fantastic place 😀

Self

2/10

Poor

16 Apr 2026

Alaa Aldien

The room was very small , prices are high , parking lot $45 for the night I thought it’s included with total price.

Staff are very friendly
Clean and beautiful hotel
Great location.

8/10

Excellent

15 Apr 2026

Nick

Staff at the Curtis were all fabulous and very helpful. We had breakfast and it was excellent. Room was spacious and freshly renovated but we had some maintenance issues which would need to be addressed: The AC unit was very noisy and screeched in the middle of the night; in the shower the temperature control would sometimes change while you were showering going from perfect temperature to freezing cold (small adjustment on the lever required I suspect) and the courtesy safe was not attached anywhere so could just be lifted out and carried away with all contents inside! We loved the location for access to the convention centre and a short walk to 16th street with all the great bars and restaurants. The elevators/lifts were a bit weird and sometimes they would stop on every single floor (other guests shared the same experiences) - apparently something to do with them not being synched together - guessing this is a tough one for the hotel to fix so some patience required at times. All in all, very fair pricing for the location, staff service and money paid - just a couple maintenance issues that need addressing in the room we occupied. We would stay there again on another visit to Denver.

Partner

10/10

Exceptional

14 Apr 2026

Josh

Pretty sweet spot with all the upgrades. Definitely be back

6/10

Pleasant

14 Apr 2026

Victor

In a great location!However not a real Double Tree-rooms much smaller, entire hotel is kid themed(weird but cute for kids). No cold water in our room had to change rooms at 10 pm. Toilet is for tiny people or anyone under 5’ super low.

8/10

Excellent

13 Apr 2026

Vadim

Overall, my stay was good and everything was pretty smooth. The room was clean, and the staff was friendly and helpful.

However, there were a couple of things I didn’t like. The public areas only had two elevators, which made it a bit inconvenient during busy times. Also, the air conditioning in the room was quite loud, especially at night.

Other than that, everything was fine and I had a good experience overall

10/10

Exceptional

13 Apr 2026

James

Welcome perks (warm chocolate chip cookies and water) were welcome, as was the funky themed floors and colorful lobby. Perfect location to access theatre, dance, museums, the Capital, free shuttle Buses on 16th Street, Union Station, and myriad restaurant and bar choices. Maid service was A++(found a lost bracelet and brought to our new room). 10th time to visit, always a joy.

Partner

10/10

Exceptional

13 Apr 2026

Chris

Clean room

Partner

10/10

Exceptional

13 Apr 2026

Jiaqi

Everything is good

Self

10/10

Exceptional

12 Apr 2026

Sally

The room was super tiny but clean and quiet.

Partner

6/10

Pleasant

12 Apr 2026

noah

Wired hotel, felt like they covered up an old funky hotel with a bunch of distractions and weird decor. Cramped bathroom, bed terrible felt like I was sleeping on a hood of a truck, loud rattling window ac units like a super 8 motel from the 80s. Won't be back.

10/10

Exceptional

10 Apr 2026

Gary

Our stay at The Curtis Denver – a DoubleTree by Hilton Hotel was such a fun and memorable experience. The hotel is affordable, clean, and truly stands out for its top-notch service. We did have a small issue with our shower, but it was fixed immediately—quick, efficient, and no hassle at all.
From the warm cookies and water at check-in to the playful, themed floors (each one with its own personality), everything about this hotel feels welcoming and unique.
The location is another huge win—close to just about everything. We were in town for baseball and were able to easily walk to Coors Field, plus there are so many fantastic restaurants nearby. On-site parking was also affordable and super convenient, which made the stay even easier.
Such a great mix of comfort, convenience, and fun—we can’t wait for an excuse to come back!

Partner

6/10

Pleasant

10 Apr 2026

naina

The room was pretty clean but the shower pressure was really low & barely any water.

10/10

Exceptional

09 Apr 2026

Duncan

Super clean, the staff was excellent. They let us leave our car there even after we checked out so we could walk to get breakfast. We loved the retro tv vibe.

Family

10/10

Exceptional

07 Apr 2026

Barrington

Hotel was located perfectly. Almost all of my planned activities were in walking distance from the hotel

Self

10/10

Exceptional

07 Apr 2026

Adrienne

Everyone was super nice.

Friends_and_family Family

10/10

Exceptional

07 Apr 2026

JASON

5 star all around.

10/10

Exceptional

07 Apr 2026

Adrian

Cool room

10/10

Exceptional

05 Apr 2026

Flor

Amazing hotel! I loved that every floor has a different fun them

Family_with_children

10/10

Exceptional

05 Apr 2026

Darrell

Everything was as advertised. No surprises and good value for the price in downtown Denver.

Self

6/10

Pleasant

04 Apr 2026

Michael

Elevators are awfully slow, building is old and is one of the worse doubletree hilton I’ve stayed in.

I paid $45 for parking and the app tried to make me pay an additional $16

I complained to the staff and she said I can file a complaint. I told her I refuse to pay more than the flat $45 fee.

Any other issues is on them. She ended up opening the parking garage for me. Either way, I didn’t enjoy how it all played out.

In addition to waiting 10 min for an elevator every time, this made the stay awful.

10/10

Exceptional

04 Apr 2026

Michaele

Clean room

6/10

Pleasant

03 Apr 2026

Great location. Fixtures were falling off the walls in hallways, half the elevators weren't functional.

Partner

10/10

Exceptional

02 Apr 2026

Jasmine

Clean room, really good bar service, and great staff!

Self

10/10

Exceptional

31 Mar 2026

Chad

Clean room

10/10

Exceptional

31 Mar 2026

Curtis

Creative decorations. The themed floors were pretty cool, too.

Partner

8/10

Excellent

27 Mar 2026

Carl

Clean room, electrical is a little outdated

Friends_and_family Family

6/10

Pleasant

26 Mar 2026

Kevin

The location was great and the room was good. The luke warm shower was a disappointment as was being surprised by a $25/night amenity fee and $45/night parking fees.

Partner

10/10

Exceptional

24 Mar 2026

David

Excellent hotel and staff

8/10

Excellent

23 Mar 2026

Kathleen

Perfectly positioned for any events down town. Many things are within walking distance.

Self

10/10

Exceptional

23 Mar 2026

Edward

Great location, with plenty of places to explore.

Friends

10/10

Exceptional

22 Mar 2026

Katherine

We have stayed here many times and it is always a pleasure. The value, cleanliness, and service is always consistent.

Partner

10/10

Exceptional

21 Mar 2026

Andrew

Very cozy beds- lots of pillows, great ac, super cute room. Nic bath products. Great location!

Friends_and_family Family

10/10

Exceptional

21 Mar 2026

Matthew

always fun and great location to

Partner

2/10

Poor

17 Mar 2026

Bernd

Dear Hotel Manager / Customer Relations,

I am writing to formally express my dissatisfaction with my recent stay at your property.

First, the heating in my room did not function during the night. Despite reporting the issue, it was not resolved until the following day. This resulted in significant discomfort and, ultimately, I became ill. I find it unacceptable that such a basic necessity was not addressed promptly, and even more concerning that no form of compensation or acknowledgment was offered.

Second, I was charged a $25 per night “amenity fee” (plus tax), which was not transparently communicated. At check-in, I was informed that this amount would be refunded if not used for food or related services. However, this charge was still applied at checkout, separate from incidental charges. This practice is misleading at best and feels fundamentally dishonest.

Overall, this experience fell far below reasonable expectations. The combination of unresolved room conditions and questionable billing practices reflects poorly on your establishment.

I request:

1) A full refund of the amenity fees charged
2) Appropriate compensation for the inconvenience caused by the lack of heating

Please respond within a reasonable timeframe to address these concerns. I hope you will take this matter seriously and work toward a fair resolution.

10/10

Exceptional

17 Mar 2026

Kristen

The property was very whimsical and creative. It was nothing like any other hotel I've ever been too. It truly makes you feel like a giant kid.

Friends

8/10

Excellent

16 Mar 2026

matt

The #1 elevator needs work

Self

10/10

Exceptional

16 Mar 2026

Todd

The only thing that would make it better is a pool for the guests.

Family

10/10

Exceptional

15 Mar 2026

Maria De Los Angeles

Clean room

Family_with_children

8/10

Excellent

15 Mar 2026

Kelly

Housekeeping came at varying times every day, and my room was only cleaned once during a 4 night stay. Otherwise, our stay was fine.

10/10

Exceptional

14 Mar 2026

jeanne

Perfectly situated, friendly staff, we had a wonderful stay!!!

6/10

Pleasant

10 Mar 2026

Rachel

I really wanted to give this 5 stars as the staff was amazing, amazing location, unique decor, but the AC unit in my room rattled all night long. My sound machine couldn’t drown out the noise.

Family_with_children

8/10

Excellent

08 Mar 2026

Stephanie

Great property enjoyed our stay beds were a little on the firm side for our liking but overall great service and stay

Friends

6/10

Pleasant

08 Mar 2026

Shawnee

Nice clean rooms, comfortable bed, and friendly staff. Great location next to theaters and 16th st mall.

Partner

10/10

Exceptional

06 Mar 2026

Tamara

Excellent location. The hotel staff was great, rooms were clean, beds comfortable and clean. Each floor had a kitschy theme which was fun. Would recommend to all

Friends

8/10

Excellent

05 Mar 2026

sara

Pet friendly, paid parking garage, good location. Our room was quiet. Stayed during the week on winter. Elevators took a while to arrive. Carpet with several small stains that should be due for replacing. But beds with comfortable.

Partner

6/10

Pleasant

01 Mar 2026

Todd

Room was nice enough. Extension cords were a bit odd. One from the wall around behind the bed to power the opposite side nightstand and one for the fridge to be plugged into.
There was absolutely no hot water in the shower but the sink had hot water. Amanda in The Corner Office was great, an hour and a half to have dinner at 9pm with not many other customers was a bit puzzling. Elevators were so small. Front desk staff was nice enough to offer a dinner voucher and breakfast vouchers for my wife's birthday, that was about as far as their niceties went. Front desk customer service could use a dose of 'happy to be here,' with a bit more smiles and friendliness and less 'ugh I hate my job.' Customer service unfortunately just isn't what it used to be.

Partner

10/10

Exceptional

01 Mar 2026

Melissa

Friendly staff! Hotel is always clean. I love how adorable the theme is.

Partner

10/10

Exceptional

25 Feb 2026

Michelle

Clean rooms and the staff were awesome!

Self

6/10

Pleasant

22 Feb 2026

amanda

When you pay $250 a night, you should expect the elevator to work. It took forever to be able to go up and down with 20 people in line. We finally walked down 8 flights of stairs.

10/10

Exceptional

22 Feb 2026

Sara

Great experience. Staff was great, ammenities were great. Will stay again.