Name: Hilton Garden Inn Denver Downtown
Address: 1400 Welton Street, Denver, 80202, US

8/10

Excellent

02 Aug 2026

Robert

Was traveling with a companion who arrived that the hotel first. The hotel was booked under my name and held by my credit card. The hotel ran his card for incidentals and, even after a thorough discussion with the manager about charging the room on my card, the hotel charged my friends are for the entire stay. I was not happy!

10/10

Exceptional

30 Jul 2026

Deborah

amazing
staff and
ultra
clean
and
comfy rooms

2/10

Poor

29 Jul 2026

Todd

Tried to cancel my room because of an emergency. I did not stay there and was still charged for the room. So I won't be using this hotel again. If you're ill or have anything that might keep you from traveling skip this hotel. Ive never agreed to give money away for not being there for medical reasons. Im sure there response is i could have cancel weeks ago. But one day or 2 days your stuck. Buyer beware.

10/10

Exceptional

29 Jul 2026

Tracy

Staff were very friendly and helpful, location was perfect for the event we were attending. The room was comfortable and clean.

10/10

Exceptional

27 Jul 2026

Renita

Location of thos hotel was central to many of our day trips

10/10

Exceptional

27 Jul 2026

Zhenghan

Everything is perfect. Nothing to complain about.

8/10

Excellent

24 Jul 2026

Carl

Good breakfast. Nice bar. Good food

10/10

Exceptional

22 Jul 2026

Jeri

It was nice. Staff was polite and helpful.

8/10

Excellent

21 Jul 2026

Jason

Great hotel and excellent location. Front desk staff was excellent and very helpful

Self

10/10

Exceptional

21 Jul 2026

Erica

Staff was very friendly and helpful. Establishment was clean

Partner

6/10

Pleasant

20 Jul 2026

VISWESWARA RAO

Elevator broke down during my last day.

Family_with_children

8/10

Excellent

17 Jul 2026

Patrick

I found the staff to be very helpful, accommodating, and always friendly. The room was cleaned promptly every day, which I appreciated very much. The location was convenient to the venue I was accessing during my stay and not difficult to find. The only drawback I experienced was the quality of the breakfast in the in-house restaurant. For the same price, I found a much better breakfast option within walking distance that suited my tastes much better.

Self

10/10

Exceptional

14 Jul 2026

Jeremy

The front desk staff was super friendly and helpful.

We had the $10 continental breakfast one morning. The best I can say is it was okay...it's a similar offering to what a Holiday Inn would offer complimentary if you were staying there (pre-packaged hard-boiled eggs, pastries, yogurt, etc.). What I found frustrating was that coffee wasn't included; there was an additional $3 charge. Additionally, the kitchen staff seemed unprepared for patrons despite us being there an hour after they opened. There was one table occupied, and we waited almost 10 minutes to be seated. There may have been something going on because the servers were complaining most of the time we were there (I didn't catch what about). Obviously, we only had breakfast at the hotel once.

The rest of the stay was great. The room was clean and roomy, and the location was perfect for our trip.

Friends

8/10

Excellent

13 Jul 2026

Laura

Great location, but the staff were not super friendly or helpful. We had issues with hot water and elevator response time.

Friends

10/10

Exceptional

11 Jul 2026

Chris

Very clean and very professional

Partner

10/10

Exceptional

07 Jul 2026

Samantha

My room was great and quiet. front desk was very friendly

Self

6/10

Pleasant

05 Jul 2026

Brenda

The price was outrageous for an average room. Woke up and wanted coffee….the Keurig didn’t work. However, it was very clean and well maintained which I appreciate!

Family

10/10

Exceptional

05 Jul 2026

Felipe

Great stay. Close to 16th st mall and convention center. Quiet and clean.

Friends_and_family Family

10/10

Exceptional

01 Jul 2026

Whitney

Very nice, clean room. Everything was in working order. Microwave, mini fridge, coffee maker and toiletries. Staff was very friendly. Had a restaurant, coffee shop and a small place to purchase snacks or drinks in lobby. Located within walking distance of shops and restaurants downtown.

Family

10/10

Exceptional

01 Jul 2026

Phyllis

I don’t understand the bad reviews about breakfast. I had 4 at the hotel. The express which is the Continental has a variety of choices dry cereals as well as hot oatmeal, blueberries, strawberries, pineapple and grapes, yogurt, cottage cheese, pastries, English muffins, cinnamon raisin and other breads which you can toast yourself, walnuts, almonds, dried cranberries, almond milk and regular milk and a variety of juices. When I ordered off the menu I had two perfectly cooked eggs over easy with turkey sausage and English muffin. Only disappointment was muffin wasn’t toasted enough. Also no decaf coffee. Staff in hotel very helpful and considerate. Bed very comfortable. There’s a small refrigerator which has a small freezer compartment where I could put my gel pack to ice my knee. Only problem in room was the ironing board kept falling down. Never figured out how to get it to stay in leavers. Would definitely stay here again.

Self

10/10

Exceptional

29 Jun 2026

Ernesto

Perfect stay

10/10

Exceptional

27 Jun 2026

Tamminke

Staff was very friendly and was nice enough to let us check in early so we could rest before our concert. Check in and check out was very fast and easy. Would definitely stay here again.

Friends_and_family Friends

10/10

Exceptional

26 Jun 2026

Stephen

This is one of the only hotels in the downtown Denver area that has a self parking option with in and out privileges. Nearly every other hotel in the downtown area has a valet, which I personally find annoying. Parking is attached to the hotel.

Self

6/10

Pleasant

18 Jun 2026

Michael

Bathroom floor was sticky and some things you could tell are only cleaned if visibly dirty. From what I experienced there was no breakfast but a restaurant that you had to pay for separately if you wanted breakfast.

Friends_and_family Friends

6/10

Pleasant

16 Jun 2026

martin

The receptionist was not friendly at all, poor customer service.

10/10

Exceptional

14 Jun 2026

HARRY

Great location. Staff is friendly.

Partner

8/10

Excellent

11 Jun 2026

Daniel

Hotel is a little pricey for the size of the room, and $47 a night for parking was a little high. Service at the hotel bar was terrible. But overall a nice stay and a good location in downtown Denver.

Self

10/10

Exceptional

07 Jun 2026

Nam

Staff are helpful.

Self

10/10

Exceptional

05 Jun 2026

Lori

Great stay, wonderful staff!

Family

10/10

Exceptional

02 Jun 2026

Thomas

Well maintained, good location, expensive parking.

Partner

10/10

Exceptional

01 Jun 2026

julia

Clean room. Gave us a refund when our plans changed.

Partner

10/10

Exceptional

31 May 2026

Dominique

The room was great! Very clean and roomy, the Junior Suite. The shower head was great, my husband is tall so this matters. We go to Fan Expo every year and stay in Denver all weekend. We have found the hotel we will book every year now. Close to the Convention Center and the 16th Street Mall. The staff is great and very friendly. The bar was also great. One of the bartenders makes his own whiskey and they feature it in the bar, it’s excellent! They also let us leave our vehicle in the parking garage after check out so we could finish out the final day. The best stay that we have had in downtown, and we have stayed in all of them.

Friends_and_family Family

10/10

Exceptional

30 May 2026

Brad

Great check in, great service, solid place to stay!

Partner

10/10

Exceptional

27 May 2026

Judy

The staff was great very helpful.
The room was very clean and the bed was very comfortable.

Friends

10/10

Exceptional

27 May 2026

JOHN

Nice dining place in morning and a friendly pub with food for after a long day at the convention center. front desk very helpful.

Self

8/10

Excellent

26 May 2026

kakhaberi

Thanks so much

Friends

10/10

Exceptional

24 May 2026

Julia

great property to stay at for a quick work trip. no issues, would book again.

Self

8/10

Excellent

22 May 2026

Kadey

Fantastic friendly staff, clean and safe. Great walkability in the area! Only thing is they charge $45/night for parking in their garage, so I found much cheaper parking 2 blocks away.

Self

10/10

Exceptional

17 May 2026

Lisa

Great location in heart of downtown convention center. Underground parking onsite, clean rooms, friendly staff.

Partner

10/10

Exceptional

17 May 2026

Herbert

Great location for downtown events

Self

10/10

Exceptional

15 May 2026

Heather

Front desk staff member, Malia, was amazing. Very friendly and helpful.

6/10

Pleasant

14 May 2026

Breanna

Clean rooms and nice staff. The parking garage is a pain due to needing to pay 47 dollars on top of room fees (room rate + 47 dollars is your actual cost). There is no other reliable parking as there are only a few street parking spots that you also need to pay for. The parking garage cannot be accessed without a room key so do not make the mistake of trying to drive in without checking in first (good luck finding parking to do that). You also cannot have the water bottles in the room unless you pay 3 dollars each and there is no breakfast which is a shame given the killing they make on parking alone.

Partner

8/10

Excellent

12 May 2026

Diane

Water pressure in shower was low and the hot water tap for the sink never got even warm (stopped trying after running for 3 minutes!). Housekeeping staff were attentive and cheerful and front desk was very friendly!

Family

10/10

Exceptional

10 May 2026

Leanne

Fine hotel. There’s no indoor pool. If you’re looking for one, look elsewhere.

Friends_and_family Family

10/10

Exceptional

08 May 2026

Akitomo

The location is so nice

8/10

Excellent

07 May 2026

Ruikang

Close to convention center

Self

2/10

Poor

06 May 2026

Theresa

Upon checking in the staff never informed me that the pool was out of order and apparently had been for months. When traveling with children this is a feature that I look for. After taking g my kids to the pool and not being able to enter I went to the front desk who rudely told me “we don’t have a pool” I responded by saying your amenities list an indoor pool only then said well we do but it’s been out of order for months. This would have been good information that could have been listed on their site especially paying the severely inflated rates due to 5/5 celebrations downtown. My bath tube faucet was falling off the wall. There was a toilet leak around the basin of the toilet. I’m incredibly disappointed and after requesting a phone call from management while on property I never heard from anyone.

Friends_and_family Family

8/10

Excellent

04 May 2026

Dannetta

Room clean, staff just okay, nothing free or complementary but water. Great location!

Friends_and_family Family

10/10

Exceptional

03 May 2026

Jessica

The staff was very friendly and hotel was clean and would stay again.

Partner

8/10

Excellent

03 May 2026

Chanel

Good, walkable location downtown. Good sized king size room and bed. Overnight parking is $47/night and breakfast is not complementary.

Self

10/10

Exceptional

02 May 2026

David

Clean room. Nice staff. Restaurant/ bar is sweet too

Business Pet

10/10

Exceptional

27 Apr 2026

Angelina

The page said there was a pool and there wasn’t one. That’s my only complaint. Other than that it was a great stay!

Business Friends

4/10

Poor

20 Apr 2026

Yvonne

The front desk started off by giving me the wrong room… The restroom in the lobby that is by the restaurant you have to manhandle and roughly push in order to get it open, and the staff is not very friendly

10/10

Exceptional

08 Apr 2026

Christina

Amazing service and loved the location it was perfect for us

Partner

10/10

Exceptional

01 Apr 2026

CARLOS JAVIER

Everything was perfect

Friends_and_family Family

8/10

Excellent

28 Mar 2026

Arunima

Gkod

10/10

Exceptional

27 Mar 2026

Justin

All around very dang good.

Friends

10/10

Exceptional

22 Mar 2026

Dr. Francisco

The electric \"snaps\" continue to be a normal when pushing elevators buttons or touch door handles.

10/10

Exceptional

22 Mar 2026

Danielle

Great location, safe parking garage, great service by Ellie at the bar.

8/10

Excellent

21 Mar 2026

Michael

The location right by the convention center was what I wanted, and it was great for that. Not far from lots of shops and restaurants on 16th St too. The room was comfortable and quiet. Keurig coffee in the room, otherwise no breakfast provided. But it did have a fridge and microwave.

Business Partner

6/10

Pleasant

20 Mar 2026

kelsy

Good staff, poor room quality

Family_with_children

10/10

Exceptional

20 Mar 2026

BriAnne

The hotel was excellent, clean, staff was friendly everything is all close by for walking distance

Partner

6/10

Pleasant

18 Mar 2026

Heather

I was disappointed that the pool was closed and views out of the window on the floor I was on were poor.

2/10

Poor

16 Mar 2026

Nancy

Had to book another room because hotel couldn’t fin my reservation made through hotel.com

Friends_and_family Family

8/10

Excellent

15 Mar 2026

Deanna

Staff was nice and informative. Room was very clean, only compliant was we wish they had more than one makeup remover wipes in the restroom. The overall property was clean. You do have to pay for parking in the parking garage which was a little pricey but it was better than parking off the street. We didn't use the amenities nor have breakfast there. But overall I would book a stay here again in the future.

Friends

10/10

Exceptional

12 Mar 2026

Anthony

Rooms were clean had a nice stay

Partner

8/10

Excellent

10 Mar 2026

paul

lots of great nearby restaurants.

Business

10/10

Exceptional

08 Mar 2026

Edward

Didn't eat.

10/10

Exceptional

22 Feb 2026

sharoll

A very comfortable, very clean room. Only the part I didn't like. It's just that there is a confusion in the elevators. They need to put up another sign. Apart from saying when you go to p4 I got lost there the very friendly staff at the Front Desk and what I didn't like either is that I had in my email that the check-out was at 12 and from 10:30 in the morning they were calling me by phone

Self

10/10

Exceptional

21 Feb 2026

Mariana

Enjoyed our stay. Room was beautiful. Views from the room were amazing. My fav part of our stay was the amazing customer service we received from Malia the receptionist. She’s was the sweetest person and was very helpful.

4/10

Poor

21 Feb 2026

Marcos

Complaint against Hotels.com

I booked a hotel room through Hotels.com and received a confirmation for a specific room type. After checking in and entering the room, I realized it did not match what I had reserved.

I contacted Hotels.com customer service. The representative contacted the hotel directly and was informed that the room type I booked was not actually available to be sold through the platform. In other words, the reservation was confirmed for inventory the hotel did not have.

To be clear, the customer service agent was professional and helpful, and this complaint is not about the representative or the hotel. The issue is that the platform allowed and confirmed a booking for a room that could not be fulfilled.

I paid for a specific accommodation and received something materially different. I am requesting an appropriate refund or compensation and that Hotels.com review how inventory availability is managed so other travelers are not placed in the same situation.

Now, this doesn’t negate why I gave a 2 star review. Two thinks irked me: 1, I had a donor disturb on my door that disappeared and the staff came in without my knowledge (the bed was made) and, 2, there was a QR code that led to a room service page. After calling the room service option on the phone in the room, I was told they didn’t have room service (though, again, both the QR code led to a landing page and the phone showed an option for it). That was too inconvenient for someone trying to relax.

Self

10/10

Exceptional

19 Feb 2026

Alan

Hotel was clean. The breakfast was very good. Staff was friendly and very helpful.

Self

10/10

Exceptional

19 Feb 2026

Thomas

Vivian at the front desk was very nice and hospitable.

10/10

Exceptional

18 Feb 2026

Robert

Friendly staff and a nice hotel in a great location

Partner

8/10

Excellent

16 Feb 2026

jeff

Great courteous front desk staff!

10/10

Exceptional

15 Feb 2026

Tyler

Malia checked me in and was awesome!! Answered my questions and was very professional.

Leisure Family

4/10

Poor

14 Feb 2026

Ryan

No longer have a pool. Front desk lady did not tell me where to park. I went across the street and had to pay before I figured it out. Did not offer a refund when I talked to them. It is always cold in the lobby. The only highlight was the staff at the restaurant for breakfast.

8/10

Excellent

06 Feb 2026

Neil

Staff was good. Better than last year.

Business Self

10/10

Exceptional

30 Jan 2026

Kelly

We had a slight room mix up but the front desk lady was very kind and very helpful in getting things situated.

Leisure Family

8/10

Excellent

27 Jan 2026

Fleur

The staff at the front desk was helpful and courteous. The room was nice and the rate good.

Business_and_leisure Friends

8/10

Excellent

25 Jan 2026

Zoryana

Nice

10/10

Exceptional

21 Jan 2026

Junot

Nixe room

10/10

Exceptional

20 Jan 2026

Henry

Went to Denver to see a playoff game, and this hotel was great! Great downtown location, felt safe, nice area, and had zero problems. Check-in went smoothly, and the staff were very friendly. Our room was very clean and had no problems. We didn't use parking since we used Ubers but I believe there was a parking garage. Breakfast was not included, and it took a while to get served at the hotel restaurant. They were on a skeleton crew, and it was packed for the playoffs. Even then, it didn't affect my rating of the hotel, just a heads up if you're in a rush! It was a quick 2-night stay, but I can say I will definitely use this hotel for my Denver trips now.

Friends_and_family Family

10/10

Exceptional

19 Jan 2026

Nancy

Clean room, nice people and good location

6/10

Pleasant

06 Jan 2026

Sarah

Overall good experience but there wasn't any coffee anywhere! None in the rooms, none in the lobby, and the coffee shop was closed every day we stayed. And the man who checked us in seemed irked to be there and didn't give me the usual spiel/general information or inform me about the price of parking. I was prepared to pay for parking but the information would be neat to have up-front.

Leisure Partner

6/10

Pleasant

05 Jan 2026

Senthil Krishna

It was a surprise that the parking was not covered and we were told $25 would be charged when we checked in. But we were charged $42, we don't know for what

10/10

Exceptional

03 Jan 2026

RUEH HERNG

Great hotel

10/10

Exceptional

01 Jan 2026

Kiera

Everything was great, 10/10 stay at this hotel!!

10/10

Exceptional

28 Dec 2025

Eduardo

Perfect hotel to explore Denver!

6/10

Pleasant

28 Dec 2025

Rodney

It was ok

10/10

Exceptional

28 Dec 2025

Heather

The staff was very friendly. The breakfast was suppose to be included and it was not. The amenities showed a pool but there was not a pool.

Friends_and_family Family

10/10

Exceptional

26 Dec 2025

Geoff

Staff weren’t too interested in manning the desk often.

Friends_and_family Friends

2/10

Poor

22 Dec 2025

Kyle

The staff was slow, they cahrged me FIFTY DOLLARS to park overnight for two nights, they don't have a continental breakfast (even though it's advertised on the website), they charge a 100 dollar deposit, and the waters are 4 dollars. Food is excellent in the kitchen, but that's the ONLY thing going for this place. I also forgot to mention, the temperature in the rooms is non-adjustable (stuck at 70) and the fan doesn’t blow, even when turned on. The exhaust fans in the bathroom doesn't turn on and they only have lamps for light. Absolute WORST hotel stay I've EVER had and I've stayed in HUNDREDS of Hilton's. Do not book here. You will be ripped off.

Leisure Family

10/10

Exceptional

21 Dec 2025

Karina

N/A

10/10

Exceptional

21 Dec 2025

Lora

The room was very clean. The lady at the front desk and her sister and niece were all so sweet I wish I could remember her name. We chatted for a few mins. The room was very nice and if I looked out the left of the window I could see almost all of the mountains. I'm staying again in two weeks and I'm glad I chose this place. Also in walking distance of the train station and the target.

Leisure Self

10/10

Exceptional

21 Dec 2025

Martina

Room was very spacious and clean. Staff very friendly. Loved the location

Leisure Family

10/10

Exceptional

15 Dec 2025

Venesa

Everything was great

Leisure Partner

2/10

Poor

14 Dec 2025

Rose

Room has blood stains on the carpet, it smelled, the keys to our room would not work.

Friends_and_family Family

8/10

Excellent

09 Dec 2025

Ashley

Wonderful staff.

Leisure Family

10/10

Exceptional

07 Dec 2025

Lydia

It was our first time staying. We were going to the Parade of Lights. Check in was fast and it was easy to park our car. Great location to all the places we wanted to go. We would stay again.

Friends_and_family Family