Renaissance Boca Raton Hotel

United States , Palm Beach Area - FL
BOCA RATON, 2000 NW 19th St
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100 reviews shown

10/10

Exceptional

02 Mar 2026

Ana

Great

4/10

Poor

01 Mar 2026

Nancy

Room 230
There’s no alarm clock
The USB ports were not functional
The air conditioner was very noisy
The smoke alarm in the hallway out side the room beeped all night as if the batteries needed changing (that’s comforting)(I have a video)
The comforter was more like a sheet and not warm at all not to mention filthy! (I have Picture)
Is there wifi here? No one said and there was no password given
The tv guide on the tv is incorrect
The bar and restaurant are not part of the hotel- which is fine but that needs to be better advertised people that had not brought their credit card to the pool were very annoyed they couldn’t put it on their room. I sat at the bar and over and over and over again the bartenders had to explain the situation. I could see their irritation growing so I asked, “how many times a day does this happen?” They said it was constant EVERY DAY! How has this issue never been addressed? Signage, information upon check-in or even upon booking! That’s a ridiculous problem that evidently know one anywhere has tried to fix.
For $400 a night I was MORE than disappointed. This hotel reminded me more of a Hilton Express. And I thought they had room service. If they do I couldn’t find any evidence of such and most likely they don’t because of the severance between the hotel and the restaurant! Another huge disappointment!

Self

2/10

Poor

16 Feb 2026

Rebeca

I made a reservation through your website and when I got to the hotel, they did not have the type of room that I paid for. I then lost two hours of my life trying to get a refund or credit from you. You only gave me a credit.

Leisure Family_with_children

10/10

Exceptional

12 Dec 2025

John C.

Staff was very helpful in addressing issues I had with the booking. Room was clean and comfortable.

Leisure Family

10/10

Exceptional

22 Nov 2025

Eric

Quick and easy.
Room was spacious and clean. Hotel seemed a bit like a corporate type hotel but the pool area said otherwise.

Business_and_leisure Family

8/10

Excellent

21 Nov 2025

Lorraine

Clean room.goof use of concierge restaurant. But elevator didn't work and no restaurant in hotel. Meat market was excellent,but payment and points not to Marriott patrons

4/10

Poor

16 Nov 2025

Lisa

Room was across from the elevator. A lot of noise from talking guests well into the evening.
Could hear toilets flushing constantly, again well in to the evening. Not sure where this came from.
Smell of exhaust gas from the first floor exhaust vents.
The bedding was old.
Positive: newer finishes and nice look. The pool area was very nice. If we didn’t have the skunk room it would have been much nicer

Friends_and_family Family

10/10

Exceptional

11 Nov 2025

Dale

The room was clean, the staff was friendly and helpful, the pool bar service and food was very good. We didn't eat breakfast there. Overall, a pleasant stay

Business_and_leisure Family

10/10

Exceptional

07 Nov 2025

Lisa

Spotless, spacious room. Nice bed. Great pillows. Very quiet. Staff was excellent. I was in town and stayed for six nights. It was delightful to have excellent restaurants within 5 minutes walk.
I will return.

Business Self

10/10

Exceptional

26 Oct 2025

Joel A

No breakfast

Friends_and_family Family

8/10

Excellent

14 Oct 2025

Theodore

-Problems with shower, ac, smoke alarm-but staff was on it quite well; Sunday brunch pool DJ -was non-stop noise for about 6 hours. Maybe this was the bomb for some but it wasn't my bag. . Other than this, the place was exotic and beautiful, nice staff and a real pleasure.

Leisure

10/10

Exceptional

10 Oct 2025

Michael

Great place to stay

Leisure Self

8/10

Excellent

04 Oct 2025

Lucy

The hotel was beautiful, and the staff was nice.

10/10

Exceptional

17 Sep 2025

Danielle

We only stayed for one night but this exceeded our expectations. Christina at the front desk was very helpful.

Leisure Partner

4/10

Poor

01 Sep 2025

Christine

Friendly staff but housekeeping was non existent and there were no viable food options directly from the hotel. The air conditioner was extremely loud and we could hear every single person coming on and off the elevator. I got locked out of my room accidentally and in order to get a new key they had to cancel the other ones, so my husband could not get back in. Overall disappointing experience but the rates were great.

Business_and_leisure Partner

6/10

Pleasant

30 Aug 2025

Jan

The staff was not friendly. The service help was loud in the hallway each day at 7:00am. Doors were constantly slamming in the hallway. The elevator was down. The restaurant took all the hotel parking and I had to park on the third floor of the parking ramp. For an older lady, it was difficult and scary, especially at night. The breakfast at the restaurant…I was the only guest at 8:30am…, was horrible. Simple questions to the front desk staff were met with blank stares.

Leisure

10/10

Exceptional

29 Aug 2025

Daniel

From start to finish our experience was excellent, we are from London and have been coming to Boca for over 25 years, we used to stay at a neighbouring hotel, but fancied a change and Joshua Lustig (hotel manager) and his team were excellent we just finished a two week vacation at the hotel and won’t hesitate to return.

Leisure

10/10

Exceptional

26 Aug 2025

Anissa

Very confortable and friendly staff. Will recommend for a small family like mine.

10/10

Exceptional

19 Aug 2025

Ronald

Other than breakfast at the adjoining restaurant, the trip was very good.

Partner

10/10

Exceptional

17 Aug 2025

Steve

Great!!!

Absolutely perfect location great hotel connected to a fantastic restaurant. Pool was great. Drinks are cold. No complaints.

Friends_and_family Family

10/10

Exceptional

16 Aug 2025

Daniel

Is definitely go back.

Business_and_leisure Family

10/10

Exceptional

15 Aug 2025

Elora

Chill hotel with everything that you need for a relaxing weekend. Close proximity to a lot of attractions with kids and the beach. Staying on the first floor and having a balcony to the pool was a great highlight, very convenient!

Leisure Family_with_children

10/10

Exceptional

14 Aug 2025

Marlon

I had a wonderful and relaxing stay during an evening that I wanted a comfortable place to stay

Leisure Partner

10/10

Exceptional

08 Aug 2025

Kristine

Staff was very friendly. Rooms were clean and comfortable. I would definitely stay again.

Business Self

6/10

Pleasant

01 Aug 2025

Sylvia

TV was not working for the first 2 nights of our stay. The air conditioning unit was dripping water outside of our balcony and made loud tapping noice all night. We then switched to a different room and shower faucet is loose and toilet handle is loose. Very disappointing hotel

Leisure Partner

10/10

Exceptional

21 Jul 2025

Tachka

The staff was amazing good customer service just to expensive

Leisure Partner

10/10

Exceptional

18 Jul 2025

Luz

Everything was excellent!

10/10

Exceptional

07 Jul 2025

Vincent

Pool was amazing, service just as good!

Leisure Family

8/10

Excellent

29 Jun 2025

Gerry

Only comment is the carpet in room and all around smells mushy, lots of moisture in hallways

Business Self

8/10

Excellent

22 Jun 2025

Jessica

Easy check in. Clean hotel. Clean bed, room and bathroom. Comfortable bed for sleeping. Convenience of a restaurant on site. Stood for 1 day did not get a chance to enjoy amenities but will def come back to enjoy it all again. No issues on 1st night.

Leisure Partner

10/10

Exceptional

17 Jun 2025

Samantha

Great for me an adult not great for my teen boys they enjoyed the gym and the beds and the pool view they did not want to go to the pool the dj at the pool Sunday was amazing

Leisure Family

10/10

Exceptional

17 Jun 2025

Samantha

The staff is always sweet. They offer a tiny gift bag hen you come in I never revived one ever my boyfriend was later offered one our first stay I forgot about it this time 2 different people checked me in I booked to rooms I didn’t get anything I am a Bonvoy member idk. I love the location the beds are comfy rooms are clean the refrigerator didn’t really keep my water bottles cool but it was okay the shower is great for me but to narrow for my boyfriend I love the face that meat market is attached try the brunch cinnamon role very sweet I love it.

Leisure Family

10/10

Exceptional

09 Jun 2025

Yenniffer

my husband and I had an amazing time, service was amazing by everyone at the hotel.
we became members because we really enjoy
ourselves while there.

thank you to everyone and their amazing service .

Leisure Partner

10/10

Exceptional

08 Jun 2025

Steve

Quiet, safe property

8/10

Excellent

06 Jun 2025

Jenna

Girls Family Trip

Check in was seamless. The front desk staff was professional and friendly. The property is gorgeous. There is no microwave in the room which was a little inconvenient but there is one in the lobby. Our fire alarm went off for no reason but our stay was great. The pool was gorgeous, the food was delicious. The drinks were extremely overpriced for being a premade frozen drink, but it was yummy.

Friends_and_family Family

10/10

Exceptional

31 May 2025

Matthew

Great property. Would stay there again.

10/10

Exceptional

23 May 2025

Jim

The font Desk Staff was efficient and friendly. The room was very clean and comfortable. The only small knock on the staff is there was a water spill on near the meeting rooms that wasn’t mopped up for hours. I eventual wiped it up myself.

Business Self

6/10

Pleasant

18 May 2025

Stephanie

Leisure Family_with_children

10/10

Exceptional

17 May 2025

Adriana

A beautiful, elegant and quiet hotel with walking distance to shopping and restaurants! Staff friendly! Only thing was missing is a make up mirror in the bathroom:)

Leisure Partner

10/10

Exceptional

04 May 2025

Jennifer

Shout out to JOSH who immediately assisted me with some minor inconveniences .. he made everything right in just moments . I really love the location , comfort , cleanliness & feeling of home when I visit here every time I visit my son . Thank you !

Business_and_leisure Family

8/10

Excellent

28 Apr 2025

Martha

The property was nice but it could iae

10/10

Exceptional

27 Apr 2025

Heather

Great property for the money. Poolside menu was excellent. Would definitely stay again.

Leisure Family

10/10

Exceptional

11 Apr 2025

Susan

Nice hotel. Worth revisiting.

Leisure Family

10/10

Exceptional

09 Apr 2025

Karolina

We had an amazing time at the hotel. The pool and restaurants are sight were delicious.

Leisure Family

8/10

Excellent

30 Mar 2025

Paula

The pool area was gorgeous. We easily found loungers around the pool daily
The hotel was quiet. Conveniently located near restaurants and shopping
Easy access to the hwy.

Thanks for a relaxing stay

Leisure Family

10/10

Exceptional

19 Mar 2025

Christopher

Great stay !

10/10

Exceptional

18 Mar 2025

Jack

We had an amazing experience

Business_and_leisure Partner

10/10

Exceptional

16 Mar 2025

LAWRENCE

Great access to everything.

Business_and_leisure Family

10/10

Exceptional

02 Mar 2025

Good time

Leisure Self

6/10

Pleasant

25 Feb 2025

Michael

Stayed for one night while traveling and unknown to us there was a very large and loud nighttime wedding reception directly under our window .
We asked to move with no response , we asked why they put us in that room with no response.
Not happy with the management and their lack of response.
Nice hotel and facilities if you get the right room but don’t expect service from management

Leisure Partner

10/10

Exceptional

24 Feb 2025

Tina

Great place to stay.

Our stay was great. The place was clean, service was top notch. My only complaint is, although my husband said the coffee was great, I am a tea drinker and there was none. A little disappointing. I did enjoy the fruit flavored water. And really appreciated the bottles of water. The pool was great. Would definitely go back.

Friends_and_family Family

2/10

Poor

18 Feb 2025

Milan

Didn’t like

2/10

Poor

11 Feb 2025

Tammy

It took 40 minutes to check in… we stood in line for 15, 20 minutes and then they told us our room wasn’t ready yet. This is about 4:30, rooms are supposed to be ready by 4:00. The people at the desk were incompetent and had to help each other to check in guests and the credit card machine was not working. Then got to our room, took off my shoes and carpet was wet and mushy,gross, there was a manager for cleaning crew by our room and when I said the carpet was….. he said wet and mushy. Like he already knew. They put us in another room. It’s now 5:15 and we have to get ready for a formal by 6:00 only to find out that there is no shuttle, which was stated on the web site. For the price of the rooms and what we got I give it a -1. I have had better rooms for far less. This was supposed to be a 5 star and the rooms are outdated and the restaurant next door was so highly priced. We had appetizers and didn’t 150.00. I will never again stay at this hotel nor recommend it

Business_and_leisure Partner

10/10

Exceptional

09 Feb 2025

Terri

We stay here every time we go on a cruise out of Ft Lauderdale. We just love Boca so that’s our choice. Great dining options, the mall is right there and the hotel is beautiful. The pool and bar is always fun. The meat market next door for dinner is so convenient and delicious. Can’t wait to come back.

Leisure Partner

8/10

Excellent

03 Feb 2025

Nancy

Wish there was a reasonable restaurant in the hotel. Nothing nearby (walkable). That was really my only complaint. Shuttle to airport would have been a plus, but not a big deal

10/10

Exceptional

02 Feb 2025

MARIE

Very unique

Leisure Family

8/10

Excellent

30 Jan 2025

Verified traveler

The hotel is bustling with business on the ground floor, so try to get a room on a higher floor. Overall the hotel is a little noisy. Housekeeping did an excellent job every day, however. Wish there were more amenities. Mini bar, room service, etc

Friends_and_family Family

10/10

Exceptional

29 Jan 2025

Jillian

Very friendly front desk, thank you!

10/10

Exceptional

28 Jan 2025

Jason

They no longer offer free breakfast unless you are platinum members. This was not the case when we were there last year. Just know before you go.

Leisure Family

10/10

Exceptional

20 Jan 2025

karen

Beautiful hotel with a nice pool and fantastic restaurant and bar. The Meat Market has delicious fun drinks and a pool party on Sundays.

Friends_and_family Family

10/10

Exceptional

05 Jan 2025

Sarah

Wonderful stay in this lovely property. The only slight downsides were some noise through the late evening from the pool bar downstairs and challenges getting parking close by. Otherwise we had a great time and will happily return.

6/10

Pleasant

02 Jan 2025

Yolanda

They could do better at cleaning the bathrooms. The water is not warm enough for taking baths or showers. Shower head not strong enough. The plug to fill the tub was not working reported it and never repaired it. Had to use a towel and a cup to fill the tub. They don’t clean the bathroom floors unless you ask. Tubs look yellow.

10/10

Exceptional

22 Dec 2024

Cassandre

Excellent

4/10

Poor

19 Dec 2024

Mazelle

Hotel parking lot unsafe. Spots immediately in front of the lobby are blocked off for valet. Due to popular attached restaurant guests are required to park in dark remote areas with street access because valet spots ( which are walking distance to lobby) are reserved. Bathroom had ants. Water did not get hot in shower.

Business Self

10/10

Exceptional

10 Dec 2024

Melissa

Stayed for a business trip, really liked having Aveda products in the shower. The restaurant next door was wonderful!

6/10

Pleasant

08 Dec 2024

Sofia

No dining options and limited schedule

8/10

Excellent

08 Dec 2024

Judy

Elevator needs repair. It’s old and worn. It shakes

8/10

Excellent

08 Dec 2024

Kelly

The hotel is nice but, the service was unimpressive. Upon our arrival at the front desk, our greeting was less than enthusiastic. The pool area is lovely, but unfortunately they didn’t keep it very clean. Tables were left with food and drinks on them with the squirrels running around eating off of the left over plates. There was also garbage left on the ground near the pool bar. The few people who were working the area didn’t seem to care about cleaning up and they certainly weren’t interested in serving us, as we sat and waited for someone to come take our order before we eventually just left and went elsewhere.

Business

10/10

Exceptional

07 Dec 2024

Brad

Great stay

Great pool and restaurant. Clean and comfortable rooms

Business

8/10

Excellent

06 Dec 2024

Windy

Having a little microwave all the all in the back of the lobby to heat up your food is a but annoying. It would be nice to have a microwave in those rooms. It makes a difference.
Alarm went off in the middle of the night & it stayed for a good 3 mns & went I called the front desk to find out what was happening they seemed nonchalant about the situation & didn’t apologize or make up for it. Also breakfast not being included for a room I paid $175 for per night is really low class. Cheaper hotels have breakfast included. So do better, you guys can do better than this

Leisure Partner

10/10

Exceptional

03 Dec 2024

Kadean

Very central to Town Centre Mall

Leisure Self

6/10

Pleasant

27 Nov 2024

Jane

Overall nice, but not sure I'd stay here again

Beds were old or cheap... sagging, not supportive. Overall, nice and updated.

Business

8/10

Excellent

26 Nov 2024

Regan

Adequate room, terrible restaurant.

Room was ok, except for some awful smell coming from the bathroom the whole time. They seemed to be doing a lot of repairs.
My teen daughter and I ate at the restaurant for breakfast and we were most dissatisfied with this. Server acted like we were an imposition…we were told “no” to just about everything we asked for; cappuccino machine not working, coffee lukewarm, server wouldn’t leave a carafe, asked for cream and sugar and she literally set down a container with zero sugar in it (asked a passing manager for some sugar), ordered egg whites, nope that can’t be done. When I finally said to her “are you kidding?!” To which she replies no, then when our order arrived it had undercooked egg whites! The food was terrible, the server the worst! We checked out a day early.

Friends_and_family Family

10/10

Exceptional

23 Nov 2024

Maxine

Happy Traveler

Recuperating from an injury n took a luxurious weekend at the Renaissance for some much need rest n pampering. Had take out at one of my favorite restaurants n bought 3 items at the one store I peeked in at the nearby Towne Center. All over the service, ambience n surroundings were wonderful. I look forward to returning.

Friends_and_family Family

10/10

Exceptional

23 Nov 2024

Rony

Excellent

10/10

Exceptional

18 Nov 2024

Brian

The place and room was clean, quiet with comfortable beds. heater & aircon worked well and was also quiet. Clean bathroom, well lit, good water pressure, multi-spray shower head. Good all around stay!

Business Partner

8/10

Excellent

17 Nov 2024

Frederick

A/C did not work properly!

Leisure Partner

8/10

Excellent

03 Nov 2024

MARCO

I liked The pool .I didn’t like . the basic furniture of the hotel

Business Self

8/10

Excellent

18 Oct 2024

Daphne

It perfectly located in the center of everything.

Leisure Partner

10/10

Exceptional

17 Oct 2024

Lisheyna

The hotel staff was very helpful and friendly.

Business_and_leisure Self

10/10

Exceptional

16 Oct 2024

Michael

Great staff. Great breakfast and afternoon snack.

10/10

Exceptional

15 Oct 2024

Terri

Stayed here the night before our cruise in Ft Lauderdale. I needed to stop at the mall so we picked this location. It was raining the day we were there so couldn’t use the amenities but they looked very nice. The Meat Market is next door and is always great. Would definitely stay again

Leisure Partner

6/10

Pleasant

12 Oct 2024

Clarissa

Im just leaving a message so you can improve. My room had few tiny roaches in bathroom and fire alarm was all covered with tape. Im not sure it would have worked in the event of a fire.

Leisure Family

8/10

Excellent

07 Oct 2024

TODD DAVID

Great hotel for the price. Nice pool area- nicer than most surrounding hotels! Clean room and close to restaurants and mall!

Leisure Family

8/10

Excellent

06 Oct 2024

Kathleen

Night manager Charles was very helpful.

I liked the hotel but was concerned when a private party with a loud band played music that could be heard in all the rooms near the pool and Tiki Bar. Several people complained in addition to me. The manager suggested I change my room because he couldn’t guarantee the band would stop at 9 pm. Thanks to Charles Fenton, the night supervisor, the band was asked to stop playing so people staying in the hotel could go to sleep.

Business

10/10

Exceptional

14 Sep 2024

Patrice

I was entirely satisfied with our 4 night stay. The lobby and the grounds are beautiful and well maintained. The bedding is exceptionally comfortable and I slept better there each night than I actually do at home. The service was top tier. Our comfort and concerns were their priorities. All of the staff on site were friendly from front desk, to maids, lawn workers. Just everyone! When we come back to Boca Raton we will not hesitate coming back there. Thank you

Friends_and_family Family

10/10

Exceptional

31 Aug 2024

Starlet

Awesome

10/10

Exceptional

25 Aug 2024

Angela

Beautiful hotel. Helpful, friendly staff.

Leisure Family_with_children

10/10

Exceptional

20 Aug 2024

Gesias

Very nice hotel with modern rooms and great vibes.

Leisure Family

8/10

Excellent

11 Aug 2024

Louise

Comfortable and quiet-even with my grandchildren who stayed with me for a night. We enjoyed the pool. The concierges were helpful and gracious as were all the staff. Lovely touches throughout the hotel. The water station at the entrance encouraged me to stay hydrated. Loved the Aveda products in the room also. My stay in Boca Raton felt “elevated” and was a nice break from my everyday routine.

Leisure Self

10/10

Exceptional

09 Aug 2024

Dwight

World Class Service

Emma one of the managers helped us with checking. She was fantastic with her customer service, was very pleasant and provided great information about hotel.

Partner

6/10

Pleasant

03 Aug 2024

Daniel

Parking at the property was not sufficient

Business_and_leisure Friends

10/10

Exceptional

02 Aug 2024

Felide

Best choice

Best one ever,book your trip now.Good service and good housekeeping 5 stars

Partner

10/10

Exceptional

27 Jul 2024

YOTAM

Simply a great hotel!

10/10

Exceptional

26 Jul 2024

rosine

nice bedroom, good bed, impeccable bathroom, good water pressure, people are nice and responsive

Leisure Self

10/10

Exceptional

22 Jul 2024

Nancy

excellent staf close to everything

10/10

Exceptional

15 Jul 2024

Anthony

Great pool area, and pool bar

Leisure Family

6/10

Pleasant

10 Jul 2024

Keith

This was my first time staying since the property was renovated so I decided to pay the $260 for a night to check it out even though some other nicer hotels were cheaper. I had problems with my room which the staff moved me to a new room with no issues. My only complaint is that they sell pool day passes so the pool was crowded and more like a club scene which I didn’t expect. Wasn’t happy paying all that money for a night stay to have a crowded pool that doesn’t allow guests to have peace and quiet. Also hate that hotels charge a pricier rate than competitors in the area just to money grab any other way they can. Won’t be staying here again

Leisure Partner

8/10

Excellent

07 Jul 2024

Daniela

El hotel tiene una buena ubicación , limpio y la piscina es agradable

10/10

Exceptional

29 Jun 2024

Lance

Fantastic place to stay

I satayed their with my wife and 2 grandchildren we are raising 1 is autistic non- verbal. They were very accommodating in giving us a first floor room. The pool is great and the wife and kids used it for hours each day. All of the personnel were friendly and treated us like family. For food McDonalds and Tomasso's Pizza are close by. Tomasso's delivers. At the hotel there is a restaurant. High class and $$$.
On the day we left, my wife noticed she lost a gold earring. We went back and room seevice was cleaning the room. She had found it and gave it to me. She was surprised when I tipped her, but honesty should get rewarded.
The valet brought my vehicle around and helped load it even tho we did not valet park it.
I recommend this hotel very highly. It's newly renovated.
The girl at the pool side bar was extrememy nice. The drinks ( we had the colada) were delicious and reasonably priced.
In September Im bringing just my wife for our anniversary.

Friends_and_family Family