Holiday Inn Boca Raton

Holiday Inn Boca Raton - North

United States , Palm Beach Area - FL
BOCA RATON, 701 Nw 53Rd Street
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100 reviews shown

2/10

Poor

21 Mar 2026

Jeffrey

DUMP with a capital D. Disappointing. Stay away from this place. It’s also being sold and in total disarray & disrepair.

Friends_and_family Family

10/10

Exceptional

14 Mar 2026

AnaMaria

Everything was super clean and tidy
Housekeeping was great
Breakfast was varied and yummy
Staff was friendly and courteous

Family

2/10

Poor

13 Mar 2026

Brendan

I never stayed hear. A colleague of mine found someone in his room and when I pulled up there were groups of people doing illegal things, so left immediately

Business

2/10

Poor

12 Mar 2026

David

I was given a room after standing in the lobby among people who were obviously very strung out on God knows what. When I went to my room, I attempted to open the door, but the chain was latched. There was a rather large guy without a shirt on sitting on the couch, drinking a beer. I apologized and shut the door. I went back to the front desk and asked if it was normal for me to have been given a room that someone was already in. I got a shrug and an apology. She crossed out the room number and wrote a new one on the sleeve. At that point, I decided I would be better off just leaving and finding another hotel. I wasted a bunch of time and money finding a place that night.

Self

2/10

Poor

10 Mar 2026

Bethany

There was a hole on the wall behind the nightstand. Super Creepy. Strong smell of smoke.

Self

2/10

Poor

10 Mar 2026

Michael

First room they gave me was dirty, moved me to another room ,no body soap in the shower

2/10

Poor

09 Mar 2026

Richard

There were water stains all over my bathroom wall, my shower was dirty, I sat out at the pool and could not receive a towel for over an hour, I asked for directions to go grab an iced coffee. Nobody could give it to me., this was the most unpleasant day I’ve had in a hotel in a long, long time,

Self

10/10

Exceptional

09 Mar 2026

luis

Clean room, very good breakfast

Family_with_children

2/10

Poor

08 Mar 2026

Charles

This place was terrible. I was assigned 4 rooms before they finally gave me a decent one.

Self

4/10

Poor

07 Mar 2026

Karen

Had to change rooms a few times.. each room
had mold, it came down to which room
had the least

2/10

Poor

07 Mar 2026

Susan

Left this hotel it was in a poor condition

2/10

Poor

06 Mar 2026

Makayla

Would not stay again.

4/10

Poor

05 Mar 2026

Zain

Would not stay here again.

Family

2/10

Poor

04 Mar 2026

Alex

It smelled like mildew and had stains and a literal whole in the wall. I wish this wasnt the case because we booked it for our production team and they had to leave and find a place after a very long day. But the staff was immediate and offered a refund. I appreciate that they were understanding and did not put up a fight for it. Really very much appreciated.

10/10

Exceptional

02 Mar 2026

Jose

Great

Self

4/10

Poor

02 Mar 2026

Elaine

Poorly maintained, not enough towels.

Family

2/10

Poor

02 Mar 2026

Nicholas

Tried to check in and was told they might not have a room available. I had a reservation and they said because it was after the 3:30 check in, they had given away my original room. They only had one person working and he had to go and physically check rooms to see if anything was available.
One individual came down because his room had no pillows and was forced to take throw pillows from the lounge.
When they did get us a room, it had not been cleaned. There were leftover feminine products in the trash can and it looked like the beds had been thrown together without being changed. Floors were dirty and the shower was disgusting.
The key card lock also did not work, so they told me to go to the desk every time I needed to get in.
We would have left, but there were no other options for the night and were forced to stay overnight. Overall, this was one of the worst experiences I have had at a Holiday Inn and will not be choosing these as an option on future trips.

Family

2/10

Poor

01 Mar 2026

Joseph

Hotel and room dirty. Missing light bulbs, etc. holiday inn should take their name off this one

Self

4/10

Poor

01 Mar 2026

William

Staff couldn’t find the reservation, we were arriving late so I called the front desk. After finally finding the reservation I then had to call back multiple times and they had to send me an email with a form to put in my info and credit card for validation. I called back at least 5 times to get the reservation confirmed.

Family

4/10

Poor

01 Mar 2026

Lori

The room was musty and needed to be updated. It was noisy because of a clanky metal door to the outside walkway. Mold in the shower. Lumpy bed. Very disappointed

Partner

10/10

Exceptional

28 Feb 2026

Michelle

The room was spotless, spacious and up to date. The balcony was very large with really nice futniture. The staff was gratious and helpful.

Partner

2/10

Poor

26 Feb 2026

Isha

I rarely write reviews, but my experience with Holiday Inn Boca Raton - North was so unacceptable that I feel obligated to warn others.
I booked my reservation several weeks in advance while traveling from Maryland to Boca Raton for an incredibly special occasion — my son’s college senior night!This was not a casual trip. It was a milestone moment for my family.
I landed late Tuesday night, February 24, 2026, at Fort Lauderdale-Hollywood International Airport and called the hotel to let them know I would arrive in about 20 minutes. I was left on hold for over 27 minutes — so long that I was still on hold when I physically arrived at the property.
That is when I was informed — without apology, without prior notice, and without any reasonable solution — that the hotel had overbooked and no longer had a room available for me.
Let that sink in.
I had a confirmed reservation. I was traveling from out of state. I arrived late at night in a city I am unfamiliar with. And no one had the basic decency or professionalism to call, email, or notify me in advance that I would be left without accommodations.
To make matters significantly worse, one female employee displayed an appalling attitude from the moment I approached the desk. Rather than showing empathy or attempting to resolve the situation, her demeanor was dismissive, hostile, and shockingly unprofessional. When I became understandably upset — scared, stranded, and financially stressed

Self

4/10

Poor

23 Feb 2026

Michael

Somehow in the heart of executive hotel Boca Raton, this hovel of a hotel exists - and has the audacity to charge competitive rates to the brilliant hotel surrounding it. Once you get bast the lobby, the hotel is filthy, none of the gates lock, my door key took about 5 tries to work and there was litter all around the hallways. But the breakfast, which was $16, was even worse. It was abysmal! The NHL can use the sausage for practice pucks, I didn’t even recognize the French toast strips - I thought they were some form of bacon. It was SO bad, I didn’t bother going back the 2nd morning even though I’d prepaid. The room was fine, I’ll give it that.

10/10

Exceptional

23 Feb 2026

Janis

Amazin

6/10

Pleasant

23 Feb 2026

Alveria

Room was standard at best with ample space to move about. Shower had great pressure and water was hot. The front desk staff was responsive and courteous. The breakfast buffet left a lot to be desired, but not worth $10PP. I would consider booking again because of location and price.

Friends_and_family Family

6/10

Pleasant

22 Feb 2026

melissa

The thermastat

6/10

Pleasant

18 Feb 2026

Dina

Housekeeping was terrible

8/10

Excellent

18 Feb 2026

Steven

Clean

Self

2/10

Poor

17 Feb 2026

Joseph

this hotel was very nice rooms but a staff who has no clue what they are doing. Cleaning ladies arguing with each other in public in front of everyone. they over booked rooms. hotel need to improve on staff moral

Friends_and_family Friends

2/10

Poor

17 Feb 2026

John

When we got to the hotel, there were no rooms available. So unfortunately, we were not able to stay at the hotel because apparently they don’t understand what a reservation is. They can take reservations, but they can’t reserve reserve. So we were forced to spend one night in a car and then find a different location. To say that I’m upset would be not nearly enough information. I’m very upset with the process. I’m not happy with your website or that hotel but especially the hotel. That’s yours.

2/10

Poor

16 Feb 2026

Akshit

There was a dead roach in my room.
For three days I didn’t get room cleaning even once.
The entire hotel has no water fountains anywhere, even the gym water fountain is broken.
You can’t even get basic cutlery to eat your food in this terrible piece of hotel

10/10

Exceptional

15 Feb 2026

Gleyver

Amazing

Partner

4/10

Poor

13 Feb 2026

Samuel Tai

Housekeeping ever came to my room the second day. I woke each morning to the sound of a dumpster crashing onto the ground and banging throughout the day from construction on site. The hotel is out of date. There were chicken wings on the stairs, and it was overall one of the poorest experiences I’ve had at IHG hotel in my life

6/10

Pleasant

12 Feb 2026

Christopher

The hotel was a little run down. Breakfast was poor and was out of coffee. The odd thing, all the lamps were unplugged. I had to use my phone to come into the dark room and turn on the bathroom light and than plug in the lamp in the first room.

Business Self

6/10

Pleasant

10 Feb 2026

Randy George

Temeka was exceptional.

Leisure Self

2/10

Poor

03 Feb 2026

Ryan

Bathroom shower head was broken, mold on ceiling in bathroom , cracks in all of the ceiling, floors were sticky and dirty, couch was dirty.

Business Partner

4/10

Poor

31 Jan 2026

Konstantin

The room was ok but for all 8 days I don't have any room cleaning. Only ones when I ask they removed my trash. The service was 0

Business

6/10

Pleasant

28 Jan 2026

Nerissa

It was ok for one night, definitely cost effeciant . The sitting area was dated, the beds and pillows were fresh, clean , soft and comfortable. A great location if going to FAU stadium, easy driving path. The front desk clerk was extremely pleasant. For an “outside “ hotel us was fine for a night.

Friends_and_family Family

10/10

Exceptional

25 Jan 2026

Konstantin

Nice place

Business

6/10

Pleasant

23 Jan 2026

Stephanie

Got a queen bed instead of the king bed that was rented. Water damage on ceilings, floor and door to bathroom. Furniture was broken and unusable. Unable to adjust thermostat in room and was very hot!

Leisure Partner

8/10

Excellent

18 Jan 2026

Lashelle

It was okay

Leisure Partner

8/10

Excellent

15 Jan 2026

Barak

Overall, it's a nice place to stay for a night or two. The rooms are large and comfortable. The front desk staff was friendly.
My only complaint was the cleanliness of the room ...the bathroom floor was not swept well and there was hair in the tub.

Leisure Self

4/10

Poor

11 Jan 2026

Shane

The room was dirty, especially the shower. The safety bar is partially detached and I almost fell because i held onto it and it was so loose. Overall very run down. Not at all like the pictures. The door to separate the living space from the bedroom couldn't even close. It was too big and drug on the floor. There was no breakfast that we could find. No one was at the desk to ask. We needed a pillow for our son who was sleeping on the pull out couch and were told they didn't have any.

Leisure Family_with_children

8/10

Excellent

05 Jan 2026

Witly

Breakfast was ok. just limited with the menu.
did not have a chance to enjoy the hot tub

6/10

Pleasant

02 Jan 2026

David

old, fair, but no bugs

Self

4/10

Poor

02 Jan 2026

Jonathan

The room had ants in the bathroom area. Also, the base of the bed was sticking out in a way it wasn't supposed to, causing me to stub my toe. Finally, things like toilet paper, soap and tissues weren't replaced when I requested. Overall very disappointing.

Self

10/10

Exceptional

26 Dec 2025

Laccord

Wonderful stay

Friends

10/10

Exceptional

17 Dec 2025

Kelly

The room was excellent! Clean, great amenities, and the staff was truly accommodating. Thank you!

Business_and_leisure Self

4/10

Poor

13 Dec 2025

Graciela

A combination of different things.

Business Self

6/10

Pleasant

10 Dec 2025

Seth

A little worn

Business Self

10/10

Exceptional

09 Dec 2025

Raul

Nice and quiet place

Leisure Self

10/10

Exceptional

08 Dec 2025

Jessica

Lynn was so welcome and friendly when we checked in! Continemtal breakfast could have had more options.

Friends_and_family Family

4/10

Poor

07 Dec 2025

Jesus

The hotel is old

2/10

Poor

03 Dec 2025

Emily

Booked and confirmed a hotel room, showed up to check in and was told they didn't have a room for me. That was it. No offer to help me with a refund. No offer to find me another hotel. I was forced to book another hotel that was twice as expensive. This is an unethical business practice. When I came back the next day to speak with a manager and ask for them to pay the difference in what I paid for the more expensive hotel, he said the issue needed to be escalated to the GM. I left my contact. I have heard nothing.

Business

6/10

Pleasant

01 Dec 2025

Chaundra

The room was not the best, there was mold in the vent and it was visible and you can smell the mold smell. Staff was very courteous.

Friends_and_family Family

10/10

Exceptional

30 Nov 2025

Maitry

Nice and quiet. Clean, good bedsheets.

10/10

Exceptional

29 Nov 2025

Patricia

The rooms definitely need an upgrade but the staff was amazing. Especially Jamian. The location was great for what i needed.

Friends_and_family Family

8/10

Excellent

21 Nov 2025

Illeana

Friendly Staff/ On-Site Restaurant/ Clean & Well Kept Hotel/ Free Parking/ Spacious Hotel Room. We Really Enjoyed Our Stay!

Friends_and_family Family

4/10

Poor

16 Nov 2025

JEAN

This is substandard hotel. Renovation is desperately needed.

Business Self

2/10

Poor

15 Nov 2025

Monique

Upon arrival, we found the bathroom ceiling collapsing and the water wouldn’t shut off, which left us without hot water. It was too late to change rooms, so we asked management to fix it the next morning. When we returned that evening, nothing had been repaired, and only then were we moved to another room.

In the new room, we still had ongoing issues. We had to repeatedly request fresh towels and room cleaning, and even when we asked each evening for service the next day, it still didn’t happen. Management said the maids “sometimes forget,” which raised concerns about the hotel’s overall

The morning before our final night, a manager refunded one night, but because our experience over the five nights had been so poor, we chose not to stay the sixth night and checked into another hotel.

2/10

Poor

12 Nov 2025

Omar

No all the hotel look nasty and dirt

Friends_and_family Family

4/10

Poor

06 Nov 2025

June

under construction

6/10

Pleasant

05 Nov 2025

Bertha

The bathroom door jams. The first time it took ten minutes to get out of.
Cleaning staff would not give me extra towels.

Leisure Family_with_children

6/10

Pleasant

03 Nov 2025

Hosanna

Not the worst but definitely not the best!!! breakfast is continental, so basically the bare minimum. As far as my experience goes, my beds were clean but the rest of the room wasn’t. The building is so old there’s dust and broken things all over. the hallways and other areas of the room were very dusty. Tiles were damaged and floors are dirty. Had to switch rooms at arrival cause the first room the AC wasn’t working the room was dirty and the room had a musty old smell. The second room the AC was good but the faucet had been broken off and just not clean. All in all is a cheap affordable hotel that was rebranded under the holiday inn brand but not what were used to with the holiday inn name.

10/10

Exceptional

03 Nov 2025

John

The room was very nice and clean. Everything was perfect.

Leisure Partner

8/10

Excellent

27 Oct 2025

Moraima

Is closed to everything's

4/10

Poor

25 Oct 2025

Stacy

Property not the same when we last stay there has went down, the room had a funny smell, AC was not working properly never got cool. Something didn't feel right there my husband didn't really sleep well the whole night we were there due to not feeling safe.

Leisure Family

8/10

Excellent

25 Oct 2025

Romy

Pretty good, I enjoyed it

Business_and_leisure Family

2/10

Poor

25 Oct 2025

Denise

We left as it was disgusting

Friends_and_family Family

2/10

Poor

25 Oct 2025

Jose

Hotel is either really old, or just not maintained. Doors open to outside, there are no seals so the hot outside air blows right into the room. We had no hot water, cool with seconds of like warm, just enough to take an uncomfortable shower. Room was very dirty, i don't recommend walking around with white socks.

10/10

Exceptional

23 Oct 2025

Ligia

I had not stayed at this location so for my first time it was nice. The pool was the biggest attraction for me since I live in NY. Warm water and nice staff. Thank you

Business

4/10

Poor

18 Oct 2025

Martin

Very old rooms, no water pressure in shower, not much choices for breakfast, won't stay there again

6/10

Pleasant

12 Oct 2025

Scott

Visiting family, the building is just old. Holiday Inn bought it and did the paint and caulk fix up.

Partner

2/10

Poor

09 Oct 2025

Girish

Terrible place. Didn't feel like trying breakfast there

Business

2/10

Poor

08 Oct 2025

Dan

DO NOT BOOK HERE! This hotel must be on the verge of closing. The bar/restaurant is closed which was the reason I booked here. Got there and was displeased with conditions. Figured I'd give it a night and book elsewhere since the night was paid for. Went to the room and immediately went back and checked out. I lost the $110, but it was worth it to switch hotels. Everything was dirty and nasty. It looks like it is a transient hotel. Bars on all doors, police signs everywhere. This hotel is a one star at best. Read and trust the reviews please!

Friends_and_family Family

2/10

Poor

07 Oct 2025

Richard

The worst experience my wife and I had at any hotel. Very surprised as we have stayed at holidays inn in Aruba. Very sad events at this venue.

Leisure Family

2/10

Poor

04 Oct 2025

Michell

On the third night of our stay at the hotel, rats came into the room and ate the bananas I had on the table, an unopened bag of snacks, and even a piece of cardboard. You could see their bite marks and footprints on the table, and it looked like they came out through the air vent located next to the TV at the bottom of the wall. We had to ask to be moved from the “aviation” floor to another one.

Friends_and_family Family

6/10

Pleasant

03 Sep 2025

Edmund

Great location and staff. First room we were in had a leaking toilet and the A/C wasn’t working in the room we were moved into. Breakfast was disappointing.

Leisure Family

4/10

Poor

15 Aug 2025

Jo ann

First

Friends_and_family Family

2/10

Poor

13 Aug 2025

Latarsha

Elevator never works, this should be a $50 a night hotel and to have pay extra for this breakfast is ridiculous. Very outdated, exit doors look like a prison

6/10

Pleasant

12 Aug 2025

Reil

Room was leaking

Business Self

10/10

Exceptional

31 Jul 2025

hazvineyi

It was a quite place bed comfortable

Business

10/10

Exceptional

14 Jul 2025

Maria

Very clean , the room fantastic , the staf wonderful . I recomend this hotel

Leisure Partner

10/10

Exceptional

07 Jul 2025

Mirna

It was ok. Great for just sleeping and showering as we were out 90%

Leisure Family_with_children

6/10

Pleasant

07 Jul 2025

Roneisha

beds are unnecessarily hard

8/10

Excellent

03 Jul 2025

Ernesto

Corteous staff. Clean room.

10/10

Exceptional

30 Jun 2025

Ellexa

Was kind of skeptical based on the reviews but I had a great experience overall . Clean and quiet environment. The one thing I like most was house keeping came everyday !

Leisure Family

10/10

Exceptional

19 Jun 2025

Mercedes

Great customer service. The breakfast was delicious.

6/10

Pleasant

10 Jun 2025

Sharon

The room had an odor. We didn’t expect to pay for our breakfast when all the other hotel was free!!

Leisure Family

2/10

Poor

26 May 2025

Alex

Stay was ok; but cleaning crew in the morning will not let you sleep in. They will start slamming doors and talking freaking loud in front of your window. If you are a early person it should be fine. Otherwise brace yourself for the loud cleaning crew.

Friends_and_family Family

4/10

Poor

26 May 2025

Daniel

Three main issues. The toilet stopped up and even after they came to fix it it still drained really slow after flushing. Secondly, the curation didn’t cover the window entirely so there was light in it took all night from the parking lot lights. Third, when the air confining ran it triggered our allergies. The bed want really comfortable either. We’re both had a terrible nights sleep and wouldn’t visit this property Shaun

Leisure Partner

2/10

Poor

21 May 2025

Rebeca

Rooms were dirty and smelled of mold
Service was terrible

Very disappointing

Leisure Self

10/10

Exceptional

13 May 2025

Theresa

It was a last minute booking. Front desk staff was wonderful. Very helpful.

10/10

Exceptional

13 May 2025

Thomas

Was an older hotel, but was acceptable and we had no issues.

Leisure Family

2/10

Poor

09 May 2025

Nicole

The AGM Andre told me I could not take my breakfast to go. I stay here once a month. And I do this every time. I take my breakfast to my office. Keep in mind I had breakfast for 2 included with my room and I am one person. He told me it was policy. I asked another person that works there and they said that is not a policy. They have to go containers for a reason. He was unprofessional and I will never be back here!!! He should be more worried about the screaming people in the pool or the person smoking pot in the room that billows into the hallways. Just not a classy place to begin with but I guess it starts at the top. Thankfully no one else that works there got their training from him cause they are pleasant.

10/10

Exceptional

08 May 2025

Lina tatiana Gomez

Very good

8/10

Excellent

05 May 2025

Roselie

I liked everything

Leisure Partner

6/10

Pleasant

04 May 2025

Wayne

I informed front desk the keurig coffee maker stopped working 4 times before being replaced. The shower drywall and base board behind toilet was water discolored and likely molded. Did not clean the room twice.

Business_and_leisure Partner

10/10

Exceptional

04 May 2025

Evan

Great location for what we needed

Business_and_leisure

6/10

Pleasant

03 May 2025

dan

Good stay