Name: Holiday Inn Boca Raton - North
Address: 701 Nw 53Rd Street, Boca Raton, 33487, US

4/10

Poor

10 Jul 2026

Patricia

The hotel definitely needs major renovations. The pool was green and dirty. The room had so many ants in it. You couldn't leave anything out. Definitely will NOT be staying there again.

Friends_and_family Family

10/10

Exceptional

07 Jul 2026

Amanda

Staff was amazing!

Family_with_children

10/10

Exceptional

30 Jun 2026

Ruben

All of them . except the hallways need to be waxed. From 1st floor to 4th floor.

2/10

Poor

19 Jun 2026

Gianine

I would not recommend this IHG property and will not be returning. Our rooms were not
Well cleaned. The property grounds are also not well maintained. I had originally selected this hotel due to the reasonable price. I learned that I could have paid a little more and likely had a much better stay. I definitely do not
Recommend this location for families, as there were also safety concerns on site.

Family

10/10

Exceptional

19 Jun 2026

Frank

Very nice hotel bed was great

Self

4/10

Poor

16 Jun 2026

Jan

I really didnt like.

Friends

4/10

Poor

02 Jun 2026

Cedrik

The rooms were not clean when we arrived nor the public walkways neither. The check-in was quick. The rooms were out dated, the AC did not work in one of our rooms, no extra bedding was provided for the pull out couch. There were ants in the bathroom in one of our rooms. The parking was fine. One room had 2 tv's one room had 1, and one of the three tv's didn't work. The safe in one of the rooms was non-functioning. There was items from the previous guest left in our room.

We got another hotel for the week, and this hotel despite much notice, did not provide any refund.

Our reservation was for 5 days - we spent 1 night then left.

The staff was friendly.

Family

4/10

Poor

30 May 2026

William

Older property. Shouldn’t have to pay for a sparse breakfast.
Check in employee was very kind.

Partner

6/10

Pleasant

25 May 2026

Miguel Cruz

The hotel is in a desperate need of remodeling. Room had 2 doors uneven so closing or opening them was a hassle. Our room had a shower and the door didn’t close completely. Bathroom faucet spins. 1 ice machine in the first floor, we had to go down the stairs to get some ice. The staff was nice and polite.

Partner

4/10

Poor

21 May 2026

john

Rooms were small for a suite. Cigarette butt was under the cushen of the sleeper sofa. Ice machines were broken. The tub was moldy. The microwave didn't work and the pool was dirty with debris. Corridorescwere filthy it was a dump.

Friends_and_family Family

8/10

Excellent

20 May 2026

HILLEL

Yes.

8/10

Excellent

15 May 2026

Aaron

Needed cups in room. It had a coffee maker in the room, but no coffee or cups.

6/10

Pleasant

15 May 2026

Michel

The shower room is in need of repair: the tiles are falling off, the paint is peeling, and there is black mold visible. (Room 114)
There was no hot water in the shower. All of this ruined the overall impression.

6/10

Pleasant

13 May 2026

Stephenie

This is not the nicest hotel I’ve stayed in. The room was ok for the one night stay we needed before catching our flight home but was old and needed a thorough bathroom cleaning. There was mold on the shower walls and floor. We also saw a roach climbing on the table. I probably will avoid staying here again.

Friends_and_family Family

4/10

Poor

12 May 2026

Joseph

Was not greeted at anytime we stayed there (4 days). Needed towels and ironing board and it took 4 hours and two phone calls to make it happen. Water took 10 minutes to warm up in both shower and sink. Sports bar/restaurant never opened the whole time. Supposedly hours were 4-9 pm Thursday through Sunday. The AC unit never cooled down the room. Had to go buy a fan at Walmart to make it livable. Had to buy air freshener to eliminate the musty order of the room. Weed smells all over the property. Will not stay at again.

Partner

6/10

Pleasant

10 May 2026

Adam

Old hotel. Parking is easy. Room was not what I expected, small and old. Q

6/10

Pleasant

07 May 2026

Thomas

Security lock on first floor breezeway door missing, door in poor condition, slams when used.
Room very clean and comfortable, room coffee maker had cup lids but no cups or sugar and creamer.

Self

2/10

Poor

03 May 2026

Lillian P

Ac was not working, no clean towels, manager was not on staff, and no one is never at the front desk

2/10

Poor

02 May 2026

Anna

I would never stay in this HI again. Dirty premises, rude staff, awful breakfast.
Never again!

Friends

8/10

Excellent

01 May 2026

Lou Ann

Everything during my stay was fine. BUT 3 weeks later I have a charge from the hotel for the $50 hold and am getting the run around getting it back. I have my itinerary number, but the hotel will only recognize my reservation number....not the same thing.

Self

8/10

Excellent

28 Apr 2026

Melinda

The breakfast was very good and a reasonable price. Staff was very nice as well. Pool area was very clean and welcoming. It was just an older hotel.

Partner

6/10

Pleasant

25 Apr 2026

Monica

The property has so much potential it just need some major TLC. I feel like the staff is doing what they can with what they have, you can see that the rooms are clean but because of wear and tear it doesn't feel great. The service was fantastic, I'm pretty sure his name was Kevin(working front desk at night) really went above and beyond, I appreciate the his efforts. Long story short this place is fine it just needs some updating.

Partner

2/10

Poor

21 Apr 2026

Jordan

It's OK

2/10

Poor

18 Apr 2026

Raymond

Old outdated property. Room smelled like cigarettes and mold. Not up to par. Went to front desk 5 mins after check in and requested a refund and left to another hotel. I booked through hotels.com and they said I needed to call them. I called and they said they need to speak with property. Still waiting on my refund.

Partner

2/10

Poor

17 Apr 2026

Norman

Cockroaches in room, fire alarm was removed

Business

4/10

Poor

17 Apr 2026

kevin j.

The hotel is very dated in need of a renovation, the shower tiles need to be deep cleaned there was quite some build up from a lack of cleaning. The customer service for the check in was smooth and welcoming, I never stopped by the desk to check. I had only two staff members greet me during my entire stay one was a grounds keeper & 1 was a room attendant I feel like there is room for improvement it’s free to say hello and good morning quite disappointed in the customer service.

Family_with_children

2/10

Poor

03 Apr 2026

Roger

Horrible service, dirt rooms…. Do not stay

Self

4/10

Poor

02 Apr 2026

William

Per the Hotels.com information, there was a complimentary continental breakfast. You had to produce a coupon to get breakfast. When I inquired, they front desk said my reservation did not include breakfast.
Another annoyance was a barking dog that a guest ignored.
My final complaint is it is a suite hotel, but the room with the couch did not have a TV. So, to watch TV, you had to go into the bedroom and sit on the bed.

Self

2/10

Poor

31 Mar 2026

Basilio

This is a 1 star hotel & the General Manager Brandon Philpart made it worst. My stay was for 1 week. Large loose piece of wood hanging over the bed, over my head (i have video), the large hole in the bed, wouldn’t clean the room, leak under the sink (we had to use sheets to contain), toilet didn’t work properly, laundry room out of service, no iron, no hair dryer. And still the manager didn’t think all this was a big deal.

Family

6/10

Pleasant

31 Mar 2026

Jeremy

It was cheap, but not a very nice place. Bathroom had mold on the walls. Restaurant and Bar only open Thursday-Sunday.

Self

6/10

Pleasant

28 Mar 2026

Doris

Overall, this stay was disappointing and not worth the cost. With so many better options available, I would not recommend this hotel and certainly would not return.

Family

2/10

Poor

26 Mar 2026

Rhonda

I waited over an hour to check-in, the room looked pieced together, negative energy, I appreciate pet-friendly hotels, but my pet wouldn't sleep, therefore, I didn’t sleep. It looked like blood by the toilet, but it was fingernail polish. The desk staff, only one was extremely polite, because several guests were ridiculously rude to her. NO! I would recommend this hotel.

Friends_and_family Family

2/10

Poor

24 Mar 2026

Victor

During the 3 night stay, no room service was provided, even though it was requested. No additional pillows were provided, even though they were asked for. A center coffee table in the lobby collapsed on top of my foot. The table leg had previously broken off and it had been precariously slopped back together with glue. The bathroom had black mold on the bottom. The smoke detector alarm chirped for 2 nights with no resolution, even though we requested it more than 3 times along our stay. While the staff was superficially pleasant, any request for support in light of escalating problems was ignored. This was by far one of my worst stays for me, my wife and my 93 year old mother.

Family

6/10

Pleasant

24 Mar 2026

Sherry

Rooms are dated

Friends_and_family Friends

2/10

Poor

23 Mar 2026

Larry

The check-in staff was understaffed and they became rude. I was told to sit down and they would call me up. A line of people formed and they were served before me. The room smelled. There was shabby. we had to go it sheets for the hide a bed. They didn’t even have a blanket. We will not be staying with Holliday Inn again. I expected much more for what we paid.

Family_with_children

2/10

Poor

22 Mar 2026

Stephen

No one working delayed for hours on registration. No one answers phone. No toilet paper.

Family

2/10

Poor

22 Mar 2026

Lewis

Had to check out early NO hot water
Room freshly painted paint on floor and carpet

4/10

Poor

21 Mar 2026

Todd

No hosted for more than a day and a half. Very poor condition throughout the facility and room. It’s in a great area but very run down. Crowded of course due to time of year and low price

Self

2/10

Poor

21 Mar 2026

Jeffrey

DUMP with a capital D. Disappointing. Stay away from this place. It’s also being sold and in total disarray & disrepair.

Friends_and_family Family

10/10

Exceptional

14 Mar 2026

AnaMaria

Everything was super clean and tidy
Housekeeping was great
Breakfast was varied and yummy
Staff was friendly and courteous

Family

2/10

Poor

13 Mar 2026

Brendan

I never stayed hear. A colleague of mine found someone in his room and when I pulled up there were groups of people doing illegal things, so left immediately

Business

2/10

Poor

12 Mar 2026

David

I was given a room after standing in the lobby among people who were obviously very strung out on God knows what. When I went to my room, I attempted to open the door, but the chain was latched. There was a rather large guy without a shirt on sitting on the couch, drinking a beer. I apologized and shut the door. I went back to the front desk and asked if it was normal for me to have been given a room that someone was already in. I got a shrug and an apology. She crossed out the room number and wrote a new one on the sleeve. At that point, I decided I would be better off just leaving and finding another hotel. I wasted a bunch of time and money finding a place that night.

Self

2/10

Poor

10 Mar 2026

Bethany

There was a hole on the wall behind the nightstand. Super Creepy. Strong smell of smoke.

Self

2/10

Poor

10 Mar 2026

Michael

First room they gave me was dirty, moved me to another room ,no body soap in the shower

2/10

Poor

09 Mar 2026

Richard

There were water stains all over my bathroom wall, my shower was dirty, I sat out at the pool and could not receive a towel for over an hour, I asked for directions to go grab an iced coffee. Nobody could give it to me., this was the most unpleasant day I’ve had in a hotel in a long, long time,

Self

10/10

Exceptional

09 Mar 2026

luis

Clean room, very good breakfast

Family_with_children

2/10

Poor

08 Mar 2026

Charles

This place was terrible. I was assigned 4 rooms before they finally gave me a decent one.

Self

4/10

Poor

07 Mar 2026

Karen

Had to change rooms a few times.. each room
had mold, it came down to which room
had the least

2/10

Poor

07 Mar 2026

Susan

Left this hotel it was in a poor condition

2/10

Poor

06 Mar 2026

Makayla

Would not stay again.

4/10

Poor

05 Mar 2026

Zain

Would not stay here again.

Family

2/10

Poor

04 Mar 2026

Alex

It smelled like mildew and had stains and a literal whole in the wall. I wish this wasnt the case because we booked it for our production team and they had to leave and find a place after a very long day. But the staff was immediate and offered a refund. I appreciate that they were understanding and did not put up a fight for it. Really very much appreciated.

10/10

Exceptional

02 Mar 2026

Jose

Great

Self

4/10

Poor

02 Mar 2026

Elaine

Poorly maintained, not enough towels.

Family

2/10

Poor

02 Mar 2026

Nicholas

Tried to check in and was told they might not have a room available. I had a reservation and they said because it was after the 3:30 check in, they had given away my original room. They only had one person working and he had to go and physically check rooms to see if anything was available.
One individual came down because his room had no pillows and was forced to take throw pillows from the lounge.
When they did get us a room, it had not been cleaned. There were leftover feminine products in the trash can and it looked like the beds had been thrown together without being changed. Floors were dirty and the shower was disgusting.
The key card lock also did not work, so they told me to go to the desk every time I needed to get in.
We would have left, but there were no other options for the night and were forced to stay overnight. Overall, this was one of the worst experiences I have had at a Holiday Inn and will not be choosing these as an option on future trips.

Family

2/10

Poor

01 Mar 2026

Joseph

Hotel and room dirty. Missing light bulbs, etc. holiday inn should take their name off this one

Self

4/10

Poor

01 Mar 2026

William

Staff couldn’t find the reservation, we were arriving late so I called the front desk. After finally finding the reservation I then had to call back multiple times and they had to send me an email with a form to put in my info and credit card for validation. I called back at least 5 times to get the reservation confirmed.

Family

4/10

Poor

01 Mar 2026

Lori

The room was musty and needed to be updated. It was noisy because of a clanky metal door to the outside walkway. Mold in the shower. Lumpy bed. Very disappointed

Partner

10/10

Exceptional

28 Feb 2026

Michelle

The room was spotless, spacious and up to date. The balcony was very large with really nice futniture. The staff was gratious and helpful.

Partner

2/10

Poor

26 Feb 2026

Isha

I rarely write reviews, but my experience with Holiday Inn Boca Raton - North was so unacceptable that I feel obligated to warn others.
I booked my reservation several weeks in advance while traveling from Maryland to Boca Raton for an incredibly special occasion — my son’s college senior night!This was not a casual trip. It was a milestone moment for my family.
I landed late Tuesday night, February 24, 2026, at Fort Lauderdale-Hollywood International Airport and called the hotel to let them know I would arrive in about 20 minutes. I was left on hold for over 27 minutes — so long that I was still on hold when I physically arrived at the property.
That is when I was informed — without apology, without prior notice, and without any reasonable solution — that the hotel had overbooked and no longer had a room available for me.
Let that sink in.
I had a confirmed reservation. I was traveling from out of state. I arrived late at night in a city I am unfamiliar with. And no one had the basic decency or professionalism to call, email, or notify me in advance that I would be left without accommodations.
To make matters significantly worse, one female employee displayed an appalling attitude from the moment I approached the desk. Rather than showing empathy or attempting to resolve the situation, her demeanor was dismissive, hostile, and shockingly unprofessional. When I became understandably upset — scared, stranded, and financially stressed

Self

4/10

Poor

23 Feb 2026

Michael

Somehow in the heart of executive hotel Boca Raton, this hovel of a hotel exists - and has the audacity to charge competitive rates to the brilliant hotel surrounding it. Once you get bast the lobby, the hotel is filthy, none of the gates lock, my door key took about 5 tries to work and there was litter all around the hallways. But the breakfast, which was $16, was even worse. It was abysmal! The NHL can use the sausage for practice pucks, I didn’t even recognize the French toast strips - I thought they were some form of bacon. It was SO bad, I didn’t bother going back the 2nd morning even though I’d prepaid. The room was fine, I’ll give it that.

10/10

Exceptional

23 Feb 2026

Janis

Amazin

6/10

Pleasant

23 Feb 2026

Alveria

Room was standard at best with ample space to move about. Shower had great pressure and water was hot. The front desk staff was responsive and courteous. The breakfast buffet left a lot to be desired, but not worth $10PP. I would consider booking again because of location and price.

Friends_and_family Family

6/10

Pleasant

22 Feb 2026

melissa

The thermastat

6/10

Pleasant

18 Feb 2026

Dina

Housekeeping was terrible

8/10

Excellent

18 Feb 2026

Steven

Clean

Self

2/10

Poor

17 Feb 2026

Joseph

this hotel was very nice rooms but a staff who has no clue what they are doing. Cleaning ladies arguing with each other in public in front of everyone. they over booked rooms. hotel need to improve on staff moral

Friends_and_family Friends

2/10

Poor

17 Feb 2026

John

When we got to the hotel, there were no rooms available. So unfortunately, we were not able to stay at the hotel because apparently they don’t understand what a reservation is. They can take reservations, but they can’t reserve reserve. So we were forced to spend one night in a car and then find a different location. To say that I’m upset would be not nearly enough information. I’m very upset with the process. I’m not happy with your website or that hotel but especially the hotel. That’s yours.

2/10

Poor

16 Feb 2026

Akshit

There was a dead roach in my room.
For three days I didn’t get room cleaning even once.
The entire hotel has no water fountains anywhere, even the gym water fountain is broken.
You can’t even get basic cutlery to eat your food in this terrible piece of hotel

10/10

Exceptional

15 Feb 2026

Gleyver

Amazing

Partner

4/10

Poor

13 Feb 2026

Samuel Tai

Housekeeping ever came to my room the second day. I woke each morning to the sound of a dumpster crashing onto the ground and banging throughout the day from construction on site. The hotel is out of date. There were chicken wings on the stairs, and it was overall one of the poorest experiences I’ve had at IHG hotel in my life

6/10

Pleasant

12 Feb 2026

Christopher

The hotel was a little run down. Breakfast was poor and was out of coffee. The odd thing, all the lamps were unplugged. I had to use my phone to come into the dark room and turn on the bathroom light and than plug in the lamp in the first room.

Business Self

6/10

Pleasant

10 Feb 2026

Randy George

Temeka was exceptional.

Leisure Self

2/10

Poor

03 Feb 2026

Ryan

Bathroom shower head was broken, mold on ceiling in bathroom , cracks in all of the ceiling, floors were sticky and dirty, couch was dirty.

Business Partner

4/10

Poor

31 Jan 2026

Konstantin

The room was ok but for all 8 days I don't have any room cleaning. Only ones when I ask they removed my trash. The service was 0

Business

6/10

Pleasant

28 Jan 2026

Nerissa

It was ok for one night, definitely cost effeciant . The sitting area was dated, the beds and pillows were fresh, clean , soft and comfortable. A great location if going to FAU stadium, easy driving path. The front desk clerk was extremely pleasant. For an “outside “ hotel us was fine for a night.

Friends_and_family Family

10/10

Exceptional

25 Jan 2026

Konstantin

Nice place

Business

6/10

Pleasant

23 Jan 2026

Stephanie

Got a queen bed instead of the king bed that was rented. Water damage on ceilings, floor and door to bathroom. Furniture was broken and unusable. Unable to adjust thermostat in room and was very hot!

Leisure Partner

8/10

Excellent

18 Jan 2026

Lashelle

It was okay

Leisure Partner

8/10

Excellent

15 Jan 2026

Barak

Overall, it's a nice place to stay for a night or two. The rooms are large and comfortable. The front desk staff was friendly.
My only complaint was the cleanliness of the room ...the bathroom floor was not swept well and there was hair in the tub.

Leisure Self

4/10

Poor

11 Jan 2026

Shane

The room was dirty, especially the shower. The safety bar is partially detached and I almost fell because i held onto it and it was so loose. Overall very run down. Not at all like the pictures. The door to separate the living space from the bedroom couldn't even close. It was too big and drug on the floor. There was no breakfast that we could find. No one was at the desk to ask. We needed a pillow for our son who was sleeping on the pull out couch and were told they didn't have any.

Leisure Family_with_children

8/10

Excellent

05 Jan 2026

Witly

Breakfast was ok. just limited with the menu.
did not have a chance to enjoy the hot tub

6/10

Pleasant

02 Jan 2026

David

old, fair, but no bugs

Self

4/10

Poor

02 Jan 2026

Jonathan

The room had ants in the bathroom area. Also, the base of the bed was sticking out in a way it wasn't supposed to, causing me to stub my toe. Finally, things like toilet paper, soap and tissues weren't replaced when I requested. Overall very disappointing.

Self

10/10

Exceptional

26 Dec 2025

Laccord

Wonderful stay

Friends

10/10

Exceptional

17 Dec 2025

Kelly

The room was excellent! Clean, great amenities, and the staff was truly accommodating. Thank you!

Business_and_leisure Self

4/10

Poor

13 Dec 2025

Graciela

A combination of different things.

Business Self

6/10

Pleasant

10 Dec 2025

Seth

A little worn

Business Self

10/10

Exceptional

09 Dec 2025

Raul

Nice and quiet place

Leisure Self

10/10

Exceptional

08 Dec 2025

Jessica

Lynn was so welcome and friendly when we checked in! Continemtal breakfast could have had more options.

Friends_and_family Family

4/10

Poor

07 Dec 2025

Jesus

The hotel is old

2/10

Poor

03 Dec 2025

Emily

Booked and confirmed a hotel room, showed up to check in and was told they didn't have a room for me. That was it. No offer to help me with a refund. No offer to find me another hotel. I was forced to book another hotel that was twice as expensive. This is an unethical business practice. When I came back the next day to speak with a manager and ask for them to pay the difference in what I paid for the more expensive hotel, he said the issue needed to be escalated to the GM. I left my contact. I have heard nothing.

Business

6/10

Pleasant

01 Dec 2025

Chaundra

The room was not the best, there was mold in the vent and it was visible and you can smell the mold smell. Staff was very courteous.

Friends_and_family Family

10/10

Exceptional

30 Nov 2025

Maitry

Nice and quiet. Clean, good bedsheets.

10/10

Exceptional

29 Nov 2025

Patricia

The rooms definitely need an upgrade but the staff was amazing. Especially Jamian. The location was great for what i needed.

Friends_and_family Family

8/10

Excellent

21 Nov 2025

Illeana

Friendly Staff/ On-Site Restaurant/ Clean & Well Kept Hotel/ Free Parking/ Spacious Hotel Room. We Really Enjoyed Our Stay!

Friends_and_family Family

4/10

Poor

16 Nov 2025

JEAN

This is substandard hotel. Renovation is desperately needed.

Business Self

2/10

Poor

15 Nov 2025

Monique

Upon arrival, we found the bathroom ceiling collapsing and the water wouldn’t shut off, which left us without hot water. It was too late to change rooms, so we asked management to fix it the next morning. When we returned that evening, nothing had been repaired, and only then were we moved to another room.

In the new room, we still had ongoing issues. We had to repeatedly request fresh towels and room cleaning, and even when we asked each evening for service the next day, it still didn’t happen. Management said the maids “sometimes forget,” which raised concerns about the hotel’s overall

The morning before our final night, a manager refunded one night, but because our experience over the five nights had been so poor, we chose not to stay the sixth night and checked into another hotel.

2/10

Poor

12 Nov 2025

Omar

No all the hotel look nasty and dirt

Friends_and_family Family

4/10

Poor

06 Nov 2025

June

under construction